Performing at Performance Appraisals
Transcript of Performing at Performance Appraisals
-
8/14/2019 Performing at Performance Appraisals
1/17
Quantum Leap Learning, Bangalore080-41663430
PERFORMANCE
APPRAISAL
TIPS AND TECHNIQUES
-
8/14/2019 Performing at Performance Appraisals
2/17
Quantum Leap Learning, Bangalore080-41663430
PAObjectives
Documentatio
n
Organization
al
Maintenance
PromotionsTraining anddevelopment
Pay scales &
Pay raise
Constructive
criticism and
guidance
Administrativ
e uses
HR programs
Communicati
on
-
8/14/2019 Performing at Performance Appraisals
3/17
Quantum Leap Learning, Bangalore080-41663430
Fundamentals of Performance
Management
1. Shared Responsibility
2. Plan, Monitor And Review
3. Ongoing Developmental Process
4. Motivational Exercise
5. OBSERVE And EVALUATE
An Employee In Relation ToPRE-SET PerformanceStandards
-
8/14/2019 Performing at Performance Appraisals
4/17
Quantum Leap Learning, Bangalore080-41663430
What Is Appraised?
Individual Task Outcomes
Behaviour
Traits Collective Outcomes
Collective Processes
-
8/14/2019 Performing at Performance Appraisals
5/17
Quantum Leap Learning, Bangalore080-41663430
Appraisal By Objectives
Set the organizations goals
Set the departmental goals
Discuss developmental goals Define expected results
Performance reviews
Provide feedback
-
8/14/2019 Performing at Performance Appraisals
6/17
Quantum Leap Learning, Bangalore080-41663430
5 key Components of Appraisal/Review
1. Planning and
Preparation
2. Starting the Meeting
3. Discussion
4. Closing
5. Follow-up
-
8/14/2019 Performing at Performance Appraisals
7/17
Quantum Leap Learning, Bangalore080-41663430
Planning and Preparation
Gather Your Appraisal Information and Materials in Advance
Make a List, Organize the form and your examples
Appraises should look at their last review notes, and collate any "welldone" emails from suppliers, clients or co-workers as ammo.
Be familiar enough with your ratings and comments to talk about them
without reading them
Prepare for atleast two weeks before the appraisal meeting
-
8/14/2019 Performing at Performance Appraisals
8/17
Quantum Leap Learning, Bangalore080-41663430
Planning and Preparation
Take responsibility
"How can you and I help to move my career
forwardWhat knowledge, skills and attitude do you
need to be successful?What has gone less well? What do you feel
were the reasons for this?What have you learned as a result of these
difficulties?
-
8/14/2019 Performing at Performance Appraisals
9/17
Quantum Leap Learning, Bangalore080-41663430
How performance appraisal
meetings are conducteddictates the effectiveness of
the entire process
-
8/14/2019 Performing at Performance Appraisals
10/17
Quantum Leap Learning, Bangalore080-41663430
Appraisal Discussion
Only 13% of employees and managers, and 6% of CEOs,
think their organization's performance appraisal is useful
"The manager and you should spend only about 30% of the
time discussing the past and 70% talking about future
performance,"
-
8/14/2019 Performing at Performance Appraisals
11/17
-
8/14/2019 Performing at Performance Appraisals
12/17
Quantum Leap Learning, Bangalore080-41663430
Handling the Appraisal
Discussion
Remember that the appraisal meeting is a discussion and adialog between you and your supervisor.
Ensure that you understand the purpose and format of your
performance appraisal discussion Maintain good eye-contact, attentive posture, and a
professional manner.
Listen and take notes.
Reflect back to your supervisor your understanding of what
your supervisor said. Compare the actual specific performance results andbehaviors to the standards. Stay away from blaming othersand making excuses.
-
8/14/2019 Performing at Performance Appraisals
13/17
Quantum Leap Learning, Bangalore080-41663430
Handling the Appraisal
Discussion
Emphasize strengths, as well as areas that needimprovement.
Be honest and take responsibility.
Provide your ideas on how to resolve problems. If you don't agree with your supervisor, ask for specific
examples. Set goals, expectations, and standards together for the
next appraisal.
Discuss development and training needs. Tell your supervisor what you need to do your job more
efficiently.
-
8/14/2019 Performing at Performance Appraisals
14/17
Quantum Leap Learning, Bangalore080-41663430
Questioning Techniques in Appraisal
1. For testing their understanding (asking yes/no questions) -closed question
-They give you facts
2. Open questions -They ask the respondent to think and reflect, they will give you
opinions and feelings, they hand control of the conversation to the respondent
3. Funnel Questions-Finding out more detail about a specific point by starting on a
general discussion
4. Probing Questions- to help you understand a statement they have made. At
other times, you need additional information for clarification
-
8/14/2019 Performing at Performance Appraisals
15/17
Quantum Leap Learning, Bangalore080-41663430
5. Leading Questions
With an assumption
By adding a personal appeal to agree at the end
Phrasing the question so that the "easiest" response is "yes
giving people a choice between two options, both of which you
would be happy with, rather than the choice of one option or not
doing anything at all. leading questions tend to be closed.
6. Rhetorical Questions
People use rhetorical questions because they are engaging for the
listener - as they are drawn into agreeing
-
8/14/2019 Performing at Performance Appraisals
16/17
Quantum Leap Learning, Bangalore080-41663430
Closing an Appraisal Discussion
Have a long-term plan -What are you going to
work on during the next period, to improve
yourself within these areas?
A performance review is NOT a day-longworkshop mixed with therapy
It's better to split money from personal
development
What additional responsibilities would you like toassume, to help you to develop yourself?
Agree to the SMART objectives for the next
period.
-
8/14/2019 Performing at Performance Appraisals
17/17
Quantum Leap Learning, Bangalore080-41663430
Follow up
Agree to SMART objectives for
the next period.
Discuss the individualspersonal development-your
needs to support the
achievement of these
objectives.
Discuss the support youwould like from them