Presented byAli

Thursday, April 23, 2009

3A Listening & Speaking

PERFORMANE

MANAGEMENT

PERFORMANE

MANAGEMENT

Table of Contents

• Performance Management Definition

• The purpose of PM?

• PM cycle– Planning

–Monitor

– Review

PM Definition

Performance management is an ongoing process where the manager/supervisor and employee work together to plan, monitor and review an employee's work objectives or goals and overall contribution to the organization

What is the purpose of performance management?

1. Organizational effectiveness• Ensure that work plans of the employee are

directed towards or support the strategic direction of the organization

• Motivate employees to do their best

2. Performance improvement• Establish clear communication between the

manager and the employee about what s/he is expected to accomplish

• Provide on-going, constructive feedback on performance

• Identify areas of poor performance• Establish plans for improving performance, as

necessary

3. Identification of strengths• Identify the skills and abilities of each

employee so that work assignments reflect and build on an employee's strengths

• Identify individual employees for more challenging work

4. Training and development• Assist and support staff in achieving their

work and career goals by identifying training needs and development opportunities

5. Administrative decisionsSupport decision-making about promotions,

terminations, compensation and rewards

6. Strategic/succession planning• Ensure the right people are in the right

role

• Ensures roles critical to the organization's business are covered

Management-by-objectives System

Phase 1 - Planning

Phase 2 - monitoring

Phase 3 - reviewing

Phase 1 - Planning

• A work plan for the next year is developed

• Measures for assessing progress are established

Phase 1 - the planning phase

Effective organizations plan their work in advance. Therefore, the first phase in the performance review process is for employees, in collaboration with their managers, to develop work plans for the coming year. The work plan should include:• What is to be accomplished - results that are

expected • How it is to be done • Measures or standards that will be used

The objectives and goals need to be

• S :Specific

• M :Measurable

• A :Attainable

• R :Realistic

• T :Time-bound.

Phase 2 - monitoring

• Progress toward the goals identified in the work plan is monitored

• The plan is adjusted if required

• Corrective action is taken if necessary

Phase 2 - monitoring phase

• For a performance management process to be effective, progress must be continuously monitored. Monitoring means that:

• Progress towards the objectives set in the work plan is assessed frequently

• Feedback on progress relative to the goals is given to the employee

• Adjustments are made as necessary

Phase 3 - Reviewing

• At the end of the performance management cycle the manager and employee meet to document the work of the past year

• Accomplishments and shortfalls relative to the work plan are summarized using a performance management form

• A new performance management cycle begins

Phase 3 - the review phase

• At the end of the performance management period, usually one year, the employee and the manager sit down to:

• Summarize the work accomplished during the previous year relative to the goals that were set at the beginning of the performance period

• Document challenges encountered during the year• Identify areas for training and/or development

Sources

• http://www.hrcouncil.ca/hr-toolkit/keeping-people-performance-management.cfm

• http://en.wikipedia.org/wiki/Performance_management

• http://www.opm.gov/perform/overview.asp• http://www.infor.com/solutions/pm/

THANK YOU