PERFORMANCE REPORT€¦ · ix functional areas/service gr Indoor Facilities Outdoor aciliF ties &...
Transcript of PERFORMANCE REPORT€¦ · ix functional areas/service gr Indoor Facilities Outdoor aciliF ties &...
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S oupings are as follows:
s Golf/Sports/Peak/Off peak, etc Bookings & Lettings
PO
Description/Contents
PERFORMANCE REPORT
ix functional areas/service gr
Indoor Facilities Outdoor aciliF ties & Event Aqua Aberdeen COAST
OPERATIONAL RE RTS Report Service Levels Details Required/Format
Service Access & Attendance Figures
Availability & Usage
Admission figures for period April to June 2011: rts Centres 153,321 Pools 160,355.
tres consist of: Sports Centre
Centre
s Centre entre
Linx Ice Arena Peterculter Sports Centre Sheddocksley Sports Centre
Indoor Spo Swimming
Indoor Sports Ce
in
Alex Colleach Le
e s
Beacon Ce B i ure
ntr Jesmond Spo
e rt
Kincorth Sports C
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Leisure Centre nnis Centre
nsist of: n Swimming Pool
Swimming Pool wimming Pool
are operational to
April to June 2011 information only:
Golf Courses 48,116 n program 3,258 (although some of
d be included within the pool admission
~ City of Aberdeen Bo ment –386
ipation report attached as Appendix 1a
Membership numbers at present are:
Golf Memberships (Season Passes) 1,757
Torry Youth & urn Te
Westb
Swimming Pools Co Bridge of Do Bucksburn Hazlehead S Kincorth Swimming Pool Northfield Swimming Pool
The above reflects the additional sites that previous years submissions for SPI’s. The following admission figures for period are not statutory SPI's and so are given for
Outdoor Sports Centres 16,838
Swimming lessothese woulnumbers).
Number of participants at core events: ~ Baker Hughes 10k -- 4,100
wling Tournaennis – 160
~ North East Indoor T
Active Schools particand 1b
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Analysis
es in the period hours of 1117 per
ril, 3 ¼ hours in
ne Hazlehead Pool – 1 hour in June due to central power
Appendix 2
procurement of gement system in order to provide a
, type, etc. Without , we do not have the resources sis on information that has ovided.
ACE Memberships 625 Bowling Season Passes 268
Service failures occurred at the following sit
ly operating
Bridge of Don Pool – 3 hours in Ap
April to June 2011 from weekweek.
May Bucksburn Pool – 55 minutes in Ju
failure. All the above were due to staff sickness. Please find enclosed Service Failure Protocol. Sport Aberdeen are currently progressing thea suitable Leisure Managreater/better analysis of admissions, usethe procurement of this systemto perform further manual analy
ght or pr not previously been sou
Service Quality Preventative maintenance carried out and capitaldevelopment inputs.
following sites:
tre
Lighting at Linx Ice Arena Reactive ongoing maintenance at all sites particularly
from the Seasonal Outdoor sites.
Maintenance works have taken place at the orthfield Pool
Pump work at Beach Leisure Centre Calorifier at Bridge
Pool cover at N
of Don Pool Plumbing works at Torry Outdoor Cen Cosmetic works at Kincorth Pool Plant work at Hazlehead Pool
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Facility (e.g. pool water) quality; customer sasurvey results, ISPAL, QUEST, IFI accreditatio
jor plumbing works ead Swimming Pool and
are attached to
ojects funding from Sport projects. o how Sport
£10m of Capital works veys prior to launch.
rnal water quality tests performed on all his is in addition to
y) water quality testing. UEST,
culter Sports
of Quality within the structure.
Within the Board structure have established Quality Assurance ates Health and
8 times per year.
g developed for roll out
Ongoing program of “user group” feedback meetings with the be available if
continued are: football; ice users; bowling; golf; swimming.) Sport Aberdeen plan to have a bi-annual “super users” meeting where representative of the above can participate in
tisfaction
identified within the Condition Sur Ongoing monthly exte
ns. pools within Sport Aberdeen remit. Tongoing operational (dail
ACC is also currently engaged in mato the following sites, HazlehKincorth Swimming Pool as theseschools.
We are currently pursuing small prScotland, plus ongoing energy management Currently seeking confirmation from ACC as tAberdeen to access the recognised
Following Board approval to progress with Qdevelopment plan for the initial site (PeterCentre) is attached. See Appendix 3 Have established and recruited to the post Assurance Officer
and Performance Committee. (This incorporSafety). Currently meeting a maximum of Customer Service feedback form beinthis quarter. See Appendix 4.
following have been continued. Minutes cannecessary. (Groups established/
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a strategic overview.
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Equipment expenditure.
Weekly self monitoring of ISS contract which is spot checked liance have
ather and previous ntly addressing forestation at
eporting period other and tear”.
by Sport Aberdeen. Issues surrounding complargely been as a result of weunderinvestment. CurreHazlehead Golf Course. No new equipment procured during the rthan replacement for normal “wear
Marketing & Service Quality Assessments
Marketing projects in progress and planned, marketing expenditure.
Exterior signage project now complete. r 2011. ty has taken place
e last year. signage.
g “champions” being developed within the overall service delivery.
sites and services. schools,
romoted the Club
calendar and a e profile of Sport
Aberdeen within and across the City. RGU student placement worked within Head Office for 2 months. Main duties were as follows:
Website planned to go live in SeptembeRollout of staff uniform and brand identiover thTemplates are being developed for interiorMarketin
A brochure has been developed for all Ongoing termly Active Schools newsletters to all specific to their ASG. Active Communities have developed and pand Activity Directory. Ongoing development of both an events marketing calendar to continue to raise th
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Development of staff newsletter
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10K Race marketing, website and sponsor updates keting
Drafting advertisements for local press and internal
secondary school eir operation.
PasSport Holiday programme mar
use. Active schools also continue to support bothand college/university placements within th
Energy Management Consumption and cost of utilities and energy schemes in progress (or planned).
d off and is being
Multiple CEEF funding projects have been undertaken. from ACC in terms of
educing its carbon eceived.
Ongoing discourse with ACC in terms of the reliability of this urement tool given the condition of many
analysis of rainwater collection, photo-n, and ongoing development of the wer plants and their provision to Sport
properties: Energy savings works carried out so far in 2011-12:
Albury Outdoor Centre Jack Wood Pavilion, Inverdee Ruthrieston Outdoor Centre Torry Outdoor Centre
savings Energy Management SSA has been signeactioned.
Baseline usage figures have been sought Sport Aberdeen’s ongoing commitment to rfootprint by 5%. These have as yet not been r
as a viable meassites and their joint use.
Have been involvvoltaic energy
ed incollectio
Combined Heat and PoAberdeen sites. Sport Aberdeen
Loft insulation installed at:
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Peterculter Sports Centre
Pool – (re-used ccord Baths).
Currently on-going: ater at Linx ice Rink is being linked into
e. Once this work is completed, electric fryer is installed in the kitchen area, it will
to the Linx Ice
Northfield Sports Centre
Pool cover installed at Northfield Swimmingpart of redundant pool cover from Bon A
The domestic hot wthe CHP district heating schemand a newbe possible to have the existing gas supply Rink disconnected.
Personnel Issues Staffing levels and staff movement, (includinappointments; leavers; retirements; long-ter 3.03%
5 leavers Number of days lost through industrial injury/sickness- 8 days
rvice and
ers and Active
through ongoing
Pool Plant Operator Course- 12 attendees (excluding external)
g Current staffing levels- (FTE) 170 m sick). Staff absence during reporting period-
Staff turnover -
Long term sick— 7 members of staff All Staff Training Day Friday 3rd June, 2011. ~ items presented to all staff Customer SeCultural/Organisational Change.
sented to Duty/Senior ManagSchools on Health and Safety.
~ items pre
Coaching training- supported 120 coachescontinuous training
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The responsibilities of a charitable trust from an
Governance, Risk Management, Health &
nachs mplications for a charitable trust
Directors tra ning day 22 June 2011 Jean Main, Ritson Smith
Auditors point of view Mike D’Arcy, Zurich Insurance
Corpora
ewart,
te
Stro The legal i
Safety Mark St
Health & Safety and Liability Issues
Reports on Health & Safety Incidents. Risk assessments carried out. Insurance claims.
ve been 34 non reportable accidents in the period April – June 2011 which are broken down as follows:
fractures 2 strains 8
dents noted in the same period:
Vandalism 1
r 1 ool 1
Chemical injury within a pool operated by education and used by Aberdeen Aquatics.
There ha
Minor lacerations 9 Possible Sprain
Disloca Suspec
s and tions 3 ted sp na
Head injuries 10
i l in
Finger injury 1
jury 1
There have been 16 inci
Indecent behaviour 2 Pool rescues 3 Thefts 7
Break-in to facility 1 Violence towards a custome Reported known offender in p
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Under the HR SSA, Health & Safety support
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is provided, and regular meetings take place. There has also been a HSE training session for Senior Managers.
e highlighted issue of the operation and reporting of incidents
ding the Beach Leisure Centre flumes. This was ed and additional training, resources and follow up has
been implemented.
In the initial year of operation there was onin terms surroun
saddres
Partnerships with Stakeholders
Meetings with third parties, partnerships (neexisting) with third parties, any additional oblthat such partnerships may place on Sport Ab
ICE- Linx d contact
network (a national forum for operational managers) or QA
d otland/LTA
mnastics SDS Community users
w and igations Sport Scotlanerdeen) Leisure
Quest training fJog Scotlan
cTennis SScottish Gy
Cults Robertsons (3 R’s schools) Scottish Swimming Aberdeen Business network CL & D Aberdeen Sports Council Chris Anderson Trust Community Justice Team
Customer and Community Engagement
Surveys, meetings, initiatives. Complaint statistics. Details of any serious complaints and their resolution.
A Survey Monkey account has been set up and a customer survey is currently being prepared.
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User groups have been created to addr
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he needs of the e accordingly. received and are
d have been
aint was responded was agreed the ed by Sport t all parties. complaints were atering treatment
re-rolling and cutting of the
Coach and site ess the
Limited Access to Bridge of Don Pool – staffing levels recruitment of staff to
allow suitable cover requirements. Dancing on Ice Skate Academy – complaints were
r response, as this was not
nst COAST coach (ongoing). ons.
t against Beach pool member of staff and attentiveness. Resulting in disciplinary action and
ort and training.
Active Schools have seen 1,751 activity sessions. See Appendix 1a and 1b
ess tcustomers, to allow us to develop the servicCustomer comment form samples have beenawaiting final approval, see Appendix 4 hT e following complaints were received an
resolved: Bowling Proposal – customer compl
to and a meeting arranged, where itaffected outdoor sites would be stafAberdeen to a reas
fonable level to sui
Condition of Golf Courses – customerresponded to by subsequent night wof the courses, along with greens.
Concerns over Beacon Centre – Club management were contacted to addrhighlighted issues.
increased and monitored, and
forwarded to Jeff Brazier foen event. a Sport Aberde
Complaint agai Northfield operati Complain
their identified ongoing supp
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rted through standard accreditation hanced accreditation
ClubCap - 3 clubs suppo- 6 clubs with en
Office of the Scottish Charitable Regulator (OSCR)
Initiatives and projects in place and planned tOSCR obligations and equality legislation.
To increase public participation in sport ouring Access to Leisure increasing charges wing programs to meet community needs
or assist in the provision of facilities in
eisure ols network
service
pian Leaders nd non-users
Advance community development ommunity at Beacon and others.
engagement with ACC officials Civic parade
Advance the arts, heritage and culture ~ support to Aberdeen Civic Parade ~ a variety f site and service programs linking with arts and
o meet ~ hon
ot ~ n~ revie~ evidenced by admission numbers
To provide facilities,the interest of social welfare ~ honouring Access to L~ Active Scho~ Crèche Advance education ~ Active Schools ~ Gram~provision of crèche service for users a
~ partnerships with local c~~ Aberdeen~ Community Justice team
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aritable purposes as the directors may etermine
cultural providers Advance similar chd
Equality & Inclusion Initiatives and projects in place and planned tequality and inclusion issues. 16 attendees
ual impairment a festival
-Coaching athletes with a disability workshop
10 attendees
nsider items such as
o meet Disability Inclusion Training for volunteers
Swimming Talent ID Day 9 attendees with physical disabilities or visBocci30 attendees Scottish Athletics14 attendees Physical Disability Talent ID Day
All staff training day to address and coinclusion.
Governance Copies of Board Minutes and Board Reports a d initiatives put in place to implement good gov
Board meetings held monthly, copies of minutes available. The following committees have monthly meetings and have
Quality Assurance & Performance. of Reference for each committee can be provided
d.
nernance.
reports available: Finance, HR & GovBusiness Development
ernance
The Terms if requeste
Services Compliance with Services Specification
Sports Person of the Year (May 2011) 220 attendees at the Awards Evening on 5th May 2011 Partners: Aberdeen Sports Council, Chris Anderson Trust,
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RGU, Aberdeen University, ACC
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s and 8 volunteers Partners: ACVO, Celebrate Aberdeen Organisers, ACC Events
ade!
burn Tennis Centre 40 runners once a week
in total 100 members of the group but not all active on a
ts not directly organised by Active Communities but
Schools Tennis Tournament
5 participants from 30 North East Schools oor Centre
Scotland v Sri Lanka International Netball 28th May 2011 1 x coach education opportunity 4 x teams of players 300 x spectators 50 x volunteers Partners: ASV, Netball Scotland, Aberdeen & District Netball Association
Union Street Mile 12 participant
(4000 participants in the par Jogscotland West
7 volunteers once a week
weekly basis Evenwhich we were partners in:
10Ruthrieston OutdJune 2011 Partners: NESLTA
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10 sports activities over 2 days
Partners: Aberdeen City Council, ASV, NHS Grampian
Golden Games
15th & 16th June 2011
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FINANCIAL REPORTS Report Description/Contents
Service Levels Details Required/Format
Accounts and Cash Flow Cash flow forecasts Management Accounts Variances on previous cash flow projections.
SSA for Finance in places such that ACC provide the raw data for this. Currently reviewing year end position with Auditors to provide a complete picture.
Income ntrance fees; membership fees;
g facilities and retail functions.
Charges have not increased other than as a result of VAT since launch. New charges being drafted for Board approval for timeous implementation. Sport Aberdeen will be creating a trading arm in order to most advantageously address retail and other similar sales.
Services payment; eincome from caterin
Si
gne _____________________________ _________ (Director)
d by _ __________
For and on behalf of Sport Aberdeen Date _________________________________________________
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Appendix 2
MEMO To:
CC:
From:
Email: @sportaberdeen.co.uk Date:
Tel: Our Ref: /
Fax: Your Ref:
Service Failure / Reduction Notification In an effort to manage service failures throughout Sport Aberdeen, the following updated
n of Service Reduction reporting is to mprove future service delivery.
Note: - A service failure is a full withdrawal of public access to a facility. : - A service reduction is where a facility has been unable to deliver the full service as advertised to the public.
protocol will be implemented from DATE. The inclusiohighlight any trends that will allow Sport Aberdeen to i
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@sportaberdeen.co.uk Should you have any questions relating to this matter, please feel free to contact me on the number above.
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Appendix 3
Sport Abe n Q ction rdee uest A Plan
1. App of c te plan nd roll sites. a mission statement – “Encourage, Nurture & Inspire” - Educate staff of this. 2. Crea divi i for P owing ey aim achieve the 3% increase in participation. – educate staff of this plan.
Plea ote t mission ed 5% reduction in operating hours as a result of budget driven decisions
roval orpora draft a out to Create te in dual site bus ness plan CSC sh how th tose n hat ad s reduc 2008/09-2009/10 due to a 1
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50 + Festival – encouraging participation in sport and healthy lifestyle options. Footstars – Parent & Toddler inclusion of around 220 people per week encouraging active lifestyle and sporting participation. Brazilian Football – Junior coaching providing pathways in sport from Footstars to junior teams. Culter Boys Club – Local Sporting Participation / Pathways in Sport football development Aberdeen FC Junior Football – Football development Junior Badminton Coaching- Sporting Participation / Pathways in Sport Junior Netball Coaching - Sporting Participation / Pathways in Sport Gymnastics Coaching - Sporting Participation / Pathways in Sport ADNA League – Elite sport inclusion Articles in the Culter Community Courier Active schools newsletters
5. Develop schools programs and development of kid’s activities crèche – kids play, introduction to sport (specifically during quiet summer holiday periods).
6. Develop community activities – weight watchers, smoking sensation, jog Scotland etc.