Performance Monitoring Report Chief Executive’s Officedemocratic.bracknell-forest.gov.uk ›...

Performance Monitoring Report

for

Chief Executive’s Office

Second Quarter 2010/11 July - September 2010

Portfolio holder: Paul Bettison, Leader of the Council Assistant Chief Executive: Victor Nicholls

Section One: Executive Summary Regeneration and Enterprise Planning and Highways Committee resolved to extend the outline planning

permission for the town centre. Continued work with BRP to develop the plans to secure regeneration Work to refresh the Town Centre Partnership to support the town centre

economy. Lead authority for Berkshire on the Homes and Communities Agency Local

Investment Plan. Approval in principle secured in September, to an extensive framework forming the basis for future investment decisions

Considerable work during the Summer with businesses and other Berkshire councils to develop a bid to Government to form a Local Enterprise Partnership.

Crime and Disorder Reduction 3-year target for reduction of serious acquisitive crime already achieved (in Q2

2009/10) and continuing to fall 3 year target for reduction of criminal damage already achieved (in Q2 2009/10)

and continuing to fall Launch of Crime & Disorder Reduction Team Facebook site Agreement with supplier for a replacement of the obsolete CADIS system Launch of Safer, Cleaner, Greener campaign through radio and press Performance and Partnership Data quality reports produced through PARIS and issues being addressed with

directorates Bracknell Forest Partnership website launched Preparatory work done to design the Sustainable Community Strategy/Big

Society priorities event in November Overview and Scrutiny O&S Commission, Panel and Joint East Berkshire Health Overview and Scrutiny

meetings held as planned and all actions are up to date. Completed the O&S Annual Report for 2009-10 Progressed the approach to partnership Scrutiny and the O&S reviews of:

Safeguarding vulnerable adults; Safeguarding children; the Bracknell Healthspace

The Council was commended by the Local Government Ombudsman for the speed and effectiveness in dealing with complaints in 2009-10

Communications and marketing Crime and Disorder Reduction Partnership confidence campaign picked up pace

with householder postcards, billboards and radio/newspaper advertising Key media programme to support the opening of the new Garth Hill College My Homebuy scheme launched RE3 contamination campaign completed

Performance Monitoring Report – Chief Executive’s Office - 2010/11 Quarter 2

New Hope open day publicised and supported Supported Family Tree Nursery consultation Launched Safe Place Scheme Refreshed the E+ Directory Training completed in Thames Valley Resilience Forum recovery exercise Publisher workshops launched and continue to promote best practice Forest Views shortlisted for a CIPR Pride Award Re-written the commissioning strategy for Adult Social Care Supported the community meals service with publicity materials Re-written and designed the new packs for Adult Social Care personalisation


Section Two: Progress against Service Plan Annex C provides details of performance against relevant National Indicators this quarter, as well as an update on the operational risks identified in the Service Plan. The Chief Executive’s Office Service Plan for 2010/11 contains 65 detailed actions to be completed in support of the 13 Medium-Term Objectives. Annex C also provides information on progress against each of these detailed actions; overall 100% of actions were achieved or on target at the end of Quarter 2. Details of these actions are included in Annex C. The status at the end of quarter 2 is:

64 (91%) green 0 (0 %) red 6 (9%) not started or no longer needed

Annex C also provides details of performance against relevant National Indicators this quarter, where data is available, as well as an update on the operational risks identified in the Service Plan. At the end of quarter 2, there are seven targets which

are , and no targets which are red. A new Strategic Risk Register was developed during the second quarter. The new Register includes actions to mitigate risks and was approved by the Executive on 14 September 2010. A summary of progress on these mitigating actions will be included in the Corporate Performance Overview Report for quarter 2.


Section Three: Resources

Staffing See Annex A for more detailed information. Budget See Annex B for more detailed information. Complaints received Stage No.

rec’d Q2

Nature of complaints (bulleted list)

Action taken and lessons learned (bulleted list)

New Stage 2 0 N/A N/A



Ombudsman 0 N/A N/A

The Chief Executive’s Office received no complaints in Quarter 2. The Office co-ordinated responses to five Local Government Ombudsman complaints concerning other council departments during the quarter. Explanation of new complaint stages Stage 1: Informal notification to, and attempt at resolution with, the team providing the service in question. Stage 2: More formal contact (in writing or by phone) with the manager or chief officer responsible for the service. Attempted resolution is by investigation and written response to the complainant. Stage 3: Formal written complaint to the relevant director. Attempted resolution involves investigation by the director or appointee and written response to the complainant. Stage 4: Formal written complaint to the Chief Executive, who decides whether the complaint has been dealt with appropriately at each of the previous stages. If not, a review panel consisting of two independent persons and a Council Member is convened, at which the complainant may be present. The panel makes recommendations to the Chief Executive on whether to uphold the complaint and what remedial action should be taken. Local Government Ombudsman: If the complainant remains unsatisfied at the end of Stage 4, s/he may contact the Local Government Ombudsman, who will review the case and form a judgment as to whether the complaint should be upheld. Internal audit assurances (Where internal audit carried out with limited or no assurance) Service area Issues with limited or no assurance and remedial action

to be taken N/A None in quarter 2.


Section Four: Forward Look Regeneration and Enterprise

Continue working with the Bracknell Regeneration Partnership to deliver the town centre regeneration

Prepare the draft Economic Development Strategy Secure council approval of the Homes & Communities Agency Local

Investment Plan Complete the Local Economic Assessment for the Reading Diamond

authorities Engage with Government and other councils/partners to develop the Thames

Valley Berkshire Local Enterprise Partnership Crime and Disorder Reduction

Carry out a strategic assessment of crime, disorder and substance misuse in the borough for the period 1/4/10 – 30/9/10

Continue to develop the Crime & Disorder Reduction Partnership Plan (2011-2014)

Develop replacement CADIS system (contract now signed) Hold the Crime & Disorder Reduction Annual Public meeting (9 November

2010) Develop work programmes to tackle domestic abuse Annual round of Neighbourhood Forums (November)

Performance and Partnerships

Bracknell Forest Council and Bracknell Forest Partnership Annual Reports to be published

Holding the Bracknell Forest Partnership future priority-setting event in November, including developing Bracknell Forest’s way forward in the light of the abolition of Local Area Agreements, and the application of the Big Society locally

Develop a new performance framework for the council, in the light of the Government’s abolition of Comprehensive Area Assessment, the Audit Commission, and the need to report on the National Indicator Set.

Overview and Scrutiny

Progress the reviews of: Safeguarding Children, Highway Maintenance and the Bracknell Healthspace

Progress the Member reference group on commercial sponsorship Finalise the annual report on Partnership Scrutiny



Communications and Marketing

New internal communications strategy to be approved and published Communications and marketing guide for staff to be updated Communications plan to manage budget issues Green Steps Code (a scheme to encourage staff to be more energy efficient)

to be launched internally for Environment, Culture and Communities department

Site Allocations Development Plan Document – supporting second round of consultation

Communications plan to support the comprehensive redesign of the council’s website

“Welcome to Bracknell Forest” booklet to be updated and re-designed Communications support for the job evaluation scheme Support for the public communications elements of the new Crime & Disorder

Reduction plan.

Annex A: Staffing information Staffing Levels Establishment

Posts Staffing

Full Time

Staffing Part Time

Total Posts FTE

Vacant Posts

Vacancy Rate

Chief Executive

2 2 0 2 0 0.00

Chief Executive’s Office

30 22 8 27.5 1 3.22%

Department Totals

32 24 8 29.5 1 3%

Staff Turnover For the quarter ending 30 September 2010 2.86% For the year ending 30 September 2010 25.71% Total turnover for BFC, 2009/10: 13.31% excluding schools Median turnover all employers 1 Jan to 31 Dec 2009: 13.5% Median turnover for public services 1 Jan to 31 Dec 2009: 8.6% (Source: Chartered Institute of Personnel and Development survey 2010) At first glance, the year ending figure for staff turnover appears high (nearly twice the total turnover of the council last year). However the percentage relates to nine employees who have left the organisation between 1 October 2009 and 30 September 2010. Of those nine, two were providing maternity cover, another two were on the short-term, Future Jobs Fund scheme, and three were staff made redundant, as a consequence of last year’s budget proposals. Of the remaining two leavers, one reached retirement age and the other was promoted to a senior role in another local authority.



Sickness Absence Staff Sickness Section Total

staff

Number of days

sickness

Quarter 2 average per employee

2010/11 projected

annual average per employee

Chief Executive 2 0 0 0 Chief Executive’s Office 27.5 14 0.50 2.13 Department Totals (Q2) 29.5 14 0.47 0.87 Projected Totals (10/11) 32 est 32 0.47 2.00 Comparator data All employees, average days

sickness absence per employee

Bracknell Forest Council 09/10 6.29 days

All local government employers 2009 10.7 days

All sectors employers in the south east 2009 6.0 days (Source: Chartered Institute of Personnel and Development survey 2009)

Annex B: Financial information Please refer to the Corporate Services PMR for financial information relating to the Chief Executive’s Office.


Annex C: Performance against Service Plan Actions

MTO1 - To build a vibrant Bracknell town centre that residents are proud of

Detailed Action Due Date

OwnerStatus Last Updated

Comments

1.6 improving perceptions and vibrancy of Bracknell town centre in the run-up to the redevelopment

1.6.10 Identify any funding opportunities to support town centre regeneration and economic prosperity by investigation, review and documenting feasible opportunities

31/03/2011 CXO

Homes and Communities Agency approached for funding of elements of the town centre regeneration project with positive discussions continuing. Town Centre Partnership repositioning approved by Bracknell Forest Board and first meeting held to discuss heads of terms, next steps and identification of actions. PR review underway to idnetify actions to improve perceptions of Bracknell.

1.6.11 Develop regional partnerships to support the regeneration including securing a co-ordinator to the six Berkshire authorities to lead on the Homes and Communities Agency, ‘Single Conversation’.

31/07/2010 CXO

Regional discussions developed into a bid being submitted on the 4th September regarding the creation of the Government-backed Local Enterprise Partnership concept, ''Thames Valley Berkshire'' capitalising on relationships developed through Berkshire Economic Strategy Board, Reading Diamond and cross-Berkshire engagement through co-working. HCA Single Conversation co-ordinator appointed and progress made in delivering an agreed ''Local Investment Plan'' approved by Berkshire Leaders in September with Bracknell's key schemes included.

1.6.2 Support and promote town centre regeneration by regular media monitoring to ensure successful campaigns run seasonally throughout the year - appropriate feedback to confirm

31/03/2011 CXO

Ongoing. Communications strategy to be agreed with key milestones and a solid proactive stance.

1.6.3 Secure sponsorship of roundabouts in the borough

30/06/2010 CXO

A member reference group on other commercial sponsorship is exploring at the viability of sponsorship for other council assets.


1.6.4 Provide leadership and shape the direction of the town centre by creating a flexible framework for development and planning and renegotiating with BRP, and 3rd party landowner / developers to create a documented deliverable phased implementable town centre redevelopment solution.

31/03/2011 CXO

Flexible framework has been established jointly with with BRP and other landowners, to bring forward the town centre development . Negotiations to secure implementation are underway, planning applications were submitted in July to extend the outline permission timescale, and to amend the detailed parameter plans. This will enable early phases of development to come forward more easily.

1.6.5 Establish workstreams and project management programmes to deliver the town centre regeneration

30/09/2010 CXO

Ongoing

1.6.6 Identify the relocation needs of town centre users displaced by the regeneration and develop action plans as required

31/03/2011 CXO

Ongoing, including solutions to proposed relocation of activities at Seymour House and Romans estate agents

1.6.7 Prepare a town centre strategy 31/03/2011 CXO

Progress depends on joint work with BRP.

1.6.8 Complete a refreshed town centre communications strategy and keep it updated

30/09/2010 CXO

Strategy has been refreshed. Additional work carried out to place greater focus on communicating progress on town centre regeneration and building confidence an perceptions of Bracknell.

1.6.9 Review the Town Centre Partnership to increase its effectiveness in by refreshing terms of reference, attendance, business plan and delivery programme.

31/03/2011 CXO

Town Centre Partnership reviewed by BFP Board, working with the BRP and other town centre landowners. Changes being rolled out during the Autumn.

1.9 Actively encouraging and agreeing with town centre landowners, new proposals to deliver regeneration as soon as possible

1.9.1 Review current status of all key 3rd party sites to identify barriers to deliverability and seek ways to address them

30/09/2010 CXO

Ongoing

MTO7 - To seek to ensure that every resident feels included and able to access the services they need



Comments


7.10 Implementing the Bracknell Forest Partnership Community Engagement Strategy to engage with residents to shape service provision and develop communities

7.10.12 Implement the actions in the Bracknell Forest Partnership Community Engagement Strategy due for completion in 2010/11 and ensure actions for future years are progressed (Chief Executive’s Office)

31/03/2011 CXO

Ongoing. Actions being implemented.

7.10.2 Publish social media strategy to help to improve ways for residents to communicate and engage with the council

31/03/2011 CXO

Facebook 6 month pilots have commenced, strategy will be produced on completion of the pilots to set the future direction of social media at the council.

7.5 Implementing a Disability Equality Scheme, Gender Equality Scheme and Race Equality Scheme

7.5.8 Implement the Disability, Race and Gender Equality Schemes actions due for completion in 2010/11 and progress those actions due for completion in later years (Chief Executive’s Office)

31/03/2011 CXO


7.7 Implementing the Community Cohesion Strategy to give people a sense of belonging and identity as members of their community

7.7.12 Implement actions in 'All of us' Community cohesion Strategy (Chief Executive’s Office)

31/03/2011 CXO


7.8 Working within the Bracknell Forest Partnership to show continuous improvement in equalities and diversity in the Council and its services, and work towards attaining the ‘Achieving’ level of the Equality Framework

7.8.13 Conduct Equality Impact Assessments (EIAs) for new services, strategies and policies and review existing EIAs as part of a rolling three year programme, ensuring all actions resulting from these are built into team/business workplans (Chief Executive’s Office)

31/03/2011 CXO

One EIA completed to date.

7.8.17 Ensure all EIA actions for 2010/11 are implemented and actions for future years

31/03/2011 CXO



progressed (Chief Executive’s Office) 7.8.21 Improve equality monitoring to provide better information on access to and take up of services by different parts of the community (Chief Executive’s Office)

31/03/2011 CXO

Monitoring framework being developed with Head of Equalities within PARIS. Achieving Level of the Equalitied Framework attained.

7.8.8 Ensure internal communications (Forest Views) and external communications (Town & Country) meet equality standards

31/03/2011 CXO

Both publications are designed to meet accessibility standards as far as possible. Online versions are available, as well as copies produced on tape. There is an option to have Town and Country produced in other languages. An equalities impact assessment is in place for external communications. An EIA will be produced for internal communications once the 2010-2013 strategy is complete.

7.8.9 Undertake communications audit of Bracknell residents 50+ years

31/05/2010 CXO

Communications audit is complete and results reported back to the Community Cohesion and Equalities working group.

MTO8 - To reduce crime and increase people's sense of safety in the borough



Comments

8.1 Working with the Crime and Disorder Reduction Partnership to reduce crime by 3% each year by 2011

8.1.1 Ensure the Joint Tasking process is effective and attended by the appropriate officers by ensuring the right range of representatives from partner agencies to address issues raised at the meetings. Suggested attendee list to be maintained with success measured through monitoring recorded crime levels

31/03/2011 CXO

Joint tasking meetings held regularly and attended by CDRT. These meetings have been instumental in the substantial reductions in acquisitive crime and criminal damage.

8.1.2 Implement the Prolific Priority Offender scheme within the new Integrated Offender Management scheme and ensure effective identification of the right subjects. Monitor NI 30 (PPO offending) and crime levels to ensure effective

31/03/2011 CXO

PPO scheme now working well within the IOM. Regular monthly meetings held followed the next day by DYO meetings at the YOS to look at young offenders. These meetings have played a major part in the reduction of acquisitive crime and criminal damage. NI 30


delivery discontinued. 8.1.6 Reduce increase in violent and sexual offences, robbery and theft from motor vehicles in 2008/09

31/03/2011 CXO

Sexual offences and violent crime will be prioritised in the Crime & Disorder Reduction Plan 2011-2014. Robbery and theft from motor vehicles offences continue to reduce.

8.1.7 Reduce the most often reported Level 2 anti-social behaviours as recorded by CADIS

31/03/2011 CXO

Level 2 incidents are down by 11.7% as at end of August 2010, from 1st April 2010

8.2 Reducing the number of people who fear crime by 10% by 2011

8.2.1 Make use of government grants during 2010 to convey positive messages about falling levels of crime, court convictions and crime reduction advice by the use of the Anti-social behaviour grant and the Accelerated Neighbourhood Partnership Fund. Money to be used to improve performance of NI 21 and 41

30/09/2010 CXO

NI 21 & 41 have been withdrawn by central government and the 2010 Place Survey has been cancelled. A Crime & Disorder Reduction Confidence Campaign, comprising a 'wrap' around the Bracknell Standard, billboards, radio adverts and FB pilot, is underway.

8.2.2 Ensure neighbourhood watch schemes communicate information and reassurance and support the development of neighbourhood policing

31/03/2011 CXO

Reglar Community Messaging circulations are sent as an all user message around the Borough Council T&P councils and where appropriate, schools with information about changing patterns of crime, successful arrests and crime reduction advice. All NAGs are supported by council officers as well as the police 'Have Your Say' meetings. Neighbourhood Watch messages are now also included on the Crime & Disorder Reduction team Facebook page.

8.3 Reconfiguring the CCTV network coverage in the Borough

8.3.1 Complete a review of CCTV within the Borough

31/03/2011 CXO

Ongoing

8.6 Implement the strategy against violent extremism

8.6.1 Implement the strategy to prevent all forms of violent extremism

31/03/2011 CXO

Schools' work to be mainstreamed. The Experian report on the faith make-up of the borough is now complete. The Institute of Community Cohesion have been commissioned to map the borough's faith communities, using Government funding.

8.7 Publish an E-safety strategy and action plan to protect vulnerable people from the dangers imposed by the Internet


8.7.1 Publish a strategy to tackle ‘E safety’ 31/03/2011 CXO

Strategy to address e safety is now published on the BFC website. The e-safety sub-group is now a sub-group of the Crime & Disorder Reduction Partnership and a transition plan is being drawn-up. The work of the group will now include adult online safety.

8.8 Implement Automatic Number Plate Recognition

8.8.1 Support partners to ensure that a system of Automatic Number Plate Recognition is installed

31/03/2011 CXO

Cameras are now live at one location.

MTO9 - To promote independence and choice for vulnerable adults and older people



Comments

9.7 Implementing the Borough-wide Strategy for Older People

9.7.3 Encourage local solicitors to consider the provision of concessionary rates for older people on the writing of wills and other small services

31/03/2011 CXO

Work ongoing.

9.7.4 Encourage a culture of disseminating information through personal interaction – friends, carers, employers, family or support workers

31/03/2011 CXO

Ongoing.

9.7.5 Examine ways in which non-medical facilities (e.g. shops, libraries) can provide easily accessible information on health – related opportunities and services

31/03/2011 CXO

ongoing.

MTO10 - To be accountable and provide excellent value for money



Comments

10.10 Maintain clear accountable governance structures for working in partnership with other organisations in the Borough

10.10.3 Lead and support the Bracknell Forest Partnership Overview and Scrutiny Group

31/03/2011 CXO

On track - the Partnership Overview and Scrutiny Group continues to meet regularly and is progressing its objectives satisfactorily.

10.11 Supporting Members in providing effective Overview & Scrutiny


10.11.1 Lead and co-ordinate a programme of overview and scrutiny of the council

31/03/2011 CXO

The proramme of Overview and Scrutiny for 2010-11 has been adopted following consultation with CMT and the Executive, and the programme of reviews is part completed, though a few reviews will not commence in 2010-11.

10.11.2 Produce Annual Report of Overview & Scrutiny

28/02/2011 CXO

Completed.

10.11.3 Re-configure the Overview and Scrutiny work programme and working arrangements to align with the reduction in officer capacity.

30/06/2010 CXO

Completed.

10.11.4 Provide officer support for the work of the O&S Commission, Panels and Working Groups

31/03/2011 CXO

On track

10.15 Work with partners to review the Sustainable Community Strategy

10.15.1 Refresh the Sustainable Community Strategy with links to the Joint Strategic Needs Assessment and Equalities Framework

31/03/2011 CXO Planned for Q4 2010/11

10.4 Working effectively with partners to improve the quality of life in the Borough

10.4.1 Undertake an annual self-assessment for Bracknell Forest Partnership to cover effectiveness, accountability, governance, strategic risk, business continuity planning including update of the self evaluation tool

31/03/2011 CXO

On track - work planned for Q3 2010/11

10.4.10 Provide more advice and help on how to get about for those no longer able to drive

31/03/2011 CXO

Work ongoing under community transport review and new personalisation programme (led by integrated transport unit and adult social care).

10.4.12 Improve co-ordination between the public and voluntary agencies to deliver the most useful information in the most accessible places for pre-retirees and older people

31/03/2011 CXO

Ongoing.

10.4.13 Co-ordinate the provision of information on websites more effectively and promote the training for and use of computers, by older people

31/03/2011 CXO

Website re-development scheme commenced Aug 2010. The process will involve consutation with a range of groups, including older people, to ensure that the new


website is easily accessible.

10.4.2 Refresh the Local Area Agreement (LAA) 31/03/2011 CXO

Process agreed with CMT and BFP Board, although further clarity awaited from Government about plans for LAAs. NB On 13 October, the Government announced the abolition of LAAs

10.4.3 Management of the LAA and receipt of funding

31/03/2011 CXO LPSA2 local funding agreed. New Government reviewing Area Based Grants and LAA Rewards. NB on 13 October, the Government announced the abolition of LAAs

10.4.4 Publish annual reports for the Council and Bracknell Forest Partnership

31/03/2011 CXO

On track.

10.4.5 Manage the contract of Community TV including content management and filming.

31/10/2010 CXO

All filming completed and published ahead of deadline. Contract being closed to schedule.

10.4.6 Commission the 2010 Place Survey and analyse results including preparing an action plan to support continued high satisfaction with the Bracknell Forest area

31/03/2011 CXO The new Government has cancelled the Place Survey.

10.4.7 Support civil contingency planning. Develop regional media communications plan and attend silver/gold scenario training in the event of the major emergency

31/05/2010 CXO

Work on media plan ongoing, as well as the process for updating the website during an emergency or severe weather. Two members of comms team took part in a table-top recovery exercise led by the local resillience forum in September.

10.7 Ensuring all council services provide value for money and make effective use of resources

10.7.1 Ensure high level complaints against the Council receive prompt and fair responses in accordance with the council’s service standards

31/03/2011 CXO

On track - all high level complaints have been responded to within the due dates, and in accordance with service standards

10.7.10 Investigate additional revenue streams for print room via shared services

31/07/2010 CXO

Work ongoing.

10.7.2 Manage the system of voluntary sector grants including the agreement of SLAs

31/03/2011 CXO

Ongoing

10.7.3 Co-ordinate the council’s responses to the corporate assessments including the Comprehensive Area Assessment.

31/03/2011 CXO CAA abolished by new Government. Awaiting notification of future inspection proposals due in Q3 2010/11.


10.7.4 Implement the PARIS performance management system for all departments across the Council

30/06/2010 CXO

Lessons learnt from Q1 launch have been taken on board. Further work being done with the software supplier to ensure the smooth running of the system

10.7.5 Co-ordinate performance reports for the council and Bracknell Forest Partnership

31/03/2011 CXO

Q1 reports completed. First performance reports received from Berkshire East NHS are currently being evaluated for data quality. Data quality reports being discussed with directorates.

10.7.6 Develop an integrated finance, risk and performance management and business planning framework

31/03/2011 CXO Work planned for Q3 2010/11.

10.7.7 Continue implementing the Data Quality strategy, action plan, training, and information sharing protocol and provide guidance and toolkit for the council and partnership

31/03/2011 CXO

Q1 reports available through PARIS. Programme being developed with directorates.

10.7.8 Update target setting guidance, review metadata, develop a data register, and develop benchmarking framework

31/03/2011 CXO

Review in place and updates made. Other work planned for Q3.

10.7.9 Development of Corporate Plan and MTOs including evidence base, priority setting workshops for 2011/12

31/03/2011 CXO Work planned for post election 2011/12.

10.8 Ensure staff are in place with the right skills and capacity to deliver service outcomes and maximise service efficiency

10.8.1 Implement all actions in the 2010/11 departmental workforce plan

31/03/2011 CXO

Actions in progress

MTO11 - To understand and promote the borough's economic activity and potential



Comments

11.3 Working with partners to publish an economic assessment for Bracknell Forest

11.3.1 Provide effective leadership and shape the direction of the economic prosperity in Bracknell Forest by agreeing a clear strategy and programme

31/03/2011 CXO

Preparation of Economic Development Strategy initiated. Economic and Skills Development Partnership action plan being implemented. Work with other Berkshire councils


of actions supported by the wider council and stakeholders

and businesses to establish most effective joint working within the Government's new Local Enterprise Partnership concept. Local Economic Assessment received late September to use as a foundation for the strategy and future actions.

11.4 Contributing to the objectives of the Berkshire Economic Strategy Board

11.4.1 Support regional economic development initiatives including the Houses & Communities Agency Single Conversation (HCA) working with other authorities to achieve regional economic benefit and to develop best practice

31/03/2011 CXO

Bracknell Forest Council is the lead authority for Berkshire on the HCA single conversation. Bracknell Forest priority sites identified and included in draft Local Investment Plan which completed with cross Berkshire Leaders sign off in Sept. Working with Berkshire Economic Strategy Board and Reading Diamond across Berkshire to formulate the Local Enterprise Partnership (submission made to Govt by deadline of 6th September. Co working with other Berkshire Authorities continues.

11.5 Working closely with partners to implement a programme of local action to support the local economy

11.5.1 Refresh the action plan of the Economic Skills and Development Partnership and Town Centre Partnership to sustain economic prosperity by skills enhancement and business engagement, leading to higher relative levels of employment and lower benefit dependency.

31/03/2011 CXO

Economic and Skills Development Partnership (ESDP) Action Plan delivered including; economic monitoring, commissioning Web site refresh, prioritising top 20 businesses to engage better with, Local economic assessment. Economic Development Strategy to be informed by Local Economic Assessment and Chamber research plus other relevant data sources and will shape Strategy and further actions necessary.

11.5.2 Identify trends in local business activity and how this can contribute to the town centre regeneration and increased economic activity

31/03/2011 CXO

Local Economic Assessment drafted. Also, Chamber of Commerce commissioned to research and understand business activity and trends. Economic indicators monitored. Top 20 businesses identified for contact to identify any issues the council could help with. Several Top 20 business meetings held and Chamber events and Chamber Council and ESDP attended to monitor and understand business trends better.


11.5.3 Engage better with local businesses by effective communication and networking to achieve their ongoing commitment to their investment in Bracknell.

31/03/2011 CXO

Chamber of Commerce commissioned to research businesses and their gowth plans (awaited) and Chamber attendance and support undertaken. Regular attendance at "umbrella" business organisations Top 20 priority businesses identified and meetings lined up to understand the bigger employers perceptions, issues and plans.

11.5.4 Develop a draft economic development strategy

31/03/2011 CXO

Economic Development Strategy scoped and work initiated, target timescale is to have a working draft for Q4 and final draft for end of Q4 subject to resource avaiulability and source date (LEA and other studies).

MTO12 - To promote workforce skills



Comments

12.1 Contributing to the development of an appropriately skilled workforce through Adult and Community Learning

12.1.7 Raise awareness and encourage local businesses and employment agencies to employ older people and allow pre-retirees to continue to work

31/03/2011 CXO

Ongoing and to be emphasised at Business networking events and Chamber events and council.

12.1.8 Provide better advice to the over 50’s on employment rights by strengthening the services offered

31/03/2011 CXO

Ongoing action for the Economic and Skills Development Partnership to be refreshed routinely.

12.1.9 Work with local employers to provide financial clinics and encourage them to support their employees in planning for retirement

31/03/2011 CXO

Ongoing - under review ensure best Council location / owner for this action and in the interim ESDP and Chamber being reminded in updates routinely.

12.2 Work with partners under the Future Jobs Fund to support young people into employment

12.2.1 Work with Bracknell Forest Economic and Skills Partnership, employers and umbrella organisations to promote job opportunities in the borough including support for the Future Jobs Fund and the ‘Backing Young Britain’ scheme

31/03/2011 CXO

On track


Annex C: Performance Against National Indicators

CEO – National Indicators for quarter 2 Monday, November 8, 2010

Indicator Ref Measure

Responsible Officer

Current Actual

Current Target

Previous Actual

Comments & Improvement Action MTO

NI015

Number of most serious violent crimes per 1,000 population (Quarterly)

Ian Boswell

0.27 0.18

There has been a slight increase in this figure since Q1. This category of crime will be a priority in the work programme for the CDRP in 2011.

MTO 08 - To reduce crime and increase people’s sense of safety in the borough

NI016

Serious acquisitive crime rate (per 1,000 population) (Quarterly)

Ian Boswell

4.14 12.28 2.01

Performance in this area remains good with substantial reductions being made in all areas of this indicator


NI020 Assault with injury crime rate (Quarterly)

Ian Boswell

2.52 6.03 1.51

Progress continues to be made on this indicator. It will comprise a priority in the CDRPs programme of work for 2011. This indicator is now ahead of target.


NI028 Serious knife crime rate (Quarterly)

Ian Boswell

0.14 0.07


NI029 Gun crime rate (Quarterly) Ian 0.03 0.00 MTO 08 - To

reduce crime and


Boswell increase people’s sense of safety in the borough

NI032 Repeat incidents of domestic violence (Quarterly)

Ian Boswell

13.0% 28% 11.0

%


NI033.1

Arson incidents (i) Number of deliberate primary fires per 10,000 population (Quarterly)

Ian Boswell

1.48 0.78


NI033.2

Arson incidents (ii) Number of deliberate secondary fires per 10,000 population (Quarterly)

Ian Boswell

6.09 3.65


NI049.1

Total number of primary fires per 100,000 population (Quarterly)

61.7 483 29.6


NI049.2

Total number of dwelling fires per 100,000 population (Quarterly)

24.3 149.01 9.6


NI049.3

Total number of fatalities due to dwelling fires per 100,000 population

0.0 0.884 0.0There has been no fire deaths recorded in the borough.

MTO 08 - To reduce crime and increase people’s sense of safety in



(Quarterly) the borough

NI049.4

Total number of non-fatal casualties per 100,000 population (Quarterly)

Ian Boswell

1.0 7.964 0.0


NI152 Working age people on out of work benefits (Quarterly)

Richard Haynes 2.1% 2.6% 2.1%

MTO 13 - To limit the impact of the recession

NI173

Flows onto incapacity benefits from employment (Quarterly)

Richard Haynes 3.3% 3.4%

MTO 13 - To limit the impact of the recession

NI034 Domestic violence -- murder (Quarterly)

Ian Boswell

0 0 There have been no domestic abuse murders in Q2.


Annex D: Operational Risk Factors The following table shows all the operational risk factors listed on the 2010/11 Service Plan for Chief Executive’s Office. Progress on mitigation of these factors has previously been reported with Service Plan actions and indicators as part of the quarterly data set which is attached to PMRs. Paris, the Council's new performance management software, is not yet configured to work with risks, so as an interim measure operational risk factors for quarter 2 are reported here, in a separate annex. Ref Risk Mitigation Q2 update on

progress Q3 revised risk

PRIORITY ONE: A TOWN CENTRE FIT FOR THE 21ST CENTURY MTO 1: Build a vibrant Bracknell town centre that residents are proud of. 1.1 Economic

climate prevents progress.

Full review of proposals in light of changing economic climate.

Scheme deliverability reviewed and understood and framework developed to enable swift implementation as market recovers

Significant – Deliverability to be reviewed ongoing as economic climate changes

1.2 Viable restructured plans break down.

Seeking ways to support development scheme viability.

HCA funding sought and positive response for small element of funding being worked on, Town Centre prioritised in HCA Local Investment Plan. Key requirements for scheme reviewed and understood.

Significant – Continued close liaison with development partners to monitor and mitigate.

1.3 Approach report stages not delivered.

Core group appointed to progress work.

Actions delivered some resource stretch

Risk medium – further resource applied, close monitoring and planning ongoing

1.4 Economic climate and viability.

Undertake full review of needs.

Review of deliverability undertaken. Macro economic changes are significant drivers as is scheme cost.

Significant – Deliverability to be reviewed ongoing as economic climate changes

1.5 Loss of stakeholder agreement and resource availability.

Regeneration strategy review being put in place.

Required communication to engage and obtain approvals has been put in place

Medium risk – Monitoring and action as required to mitigate


1.6 Loss of stakeholder agreement and resource availability.

Undertake full review of needs Scoping works underway with refreshed key messages.

No longer required as duplication with 1.5

None

1.7 Lack of stakeholder engagement.

Undertake review of Terms of Reference. Remain an active participant in partnerships working.

ESDP and TCP Partnerships both reviewed and refreshed/ repositioned

Medium risk – Momentum to be built up

1.8 Availability of resource and eligibility.

Proactive review being proposed.

Clarification of programme has allowed resource requirements to be evaluated at high level and stretch areas have been supported

Medium risk – monitor ongoing as work requirements change and address as needed.

PRIORITY THREE: PROMOTING HEALTH AND ACHIEVEMENT MTO 5: Improve health and well being within the Borough. 5.3 Poor

response to the older persons communication audit.

Working with partners to liaise directly with clients. Using 1500 panel, targeting segmented groups to ensure representative samples from the four main target groups.

Complete, High response rate received.

None

5.4 Social media strategy.

Work in partnership with web team to ensure best practice is applied.

Ongoing. None

PRIORITY FOUR: CREATE A BOROUGH WHERE PEOPLE ARE, AND FEEL, SAFE MTO 8: Reduce crime and increase people’s sense of safety in the Borough. 8.6 Crime and

antisocial behaviour adversely affected by downturn in economy.

Be responsive to changing crime patterns and types.

No evidence of this at this stage of the financial year – ongoing monitoring required

Medium

8.7 Rising levels of crime due to drug and alcohol misuse.

Work closely with DAAT. Use IOM / PPO scheme to address offender needs. Work through the Family Intervention Project.

No evidence of this at present

Medium/ High

8.8 Perceptions of crime and antisocial behaviour adversely effected by national events.

Make full use of funding opportunities to address perceptions and closely develop and follow action plan throught year up to the Place Survey in September.

Confidence Campaign still running to address perceptions. Public meeting (9-11-10) will also address this.

Medium

8.9 Withdrawal of partnership

Develop partnerships through BFP, CDRP and networking

Unknown at this stage how public sector

Medium/ high


working by partner agencies due to economic impact factors.

to ensure partnership involvement.

finance cuts will affect partnership activity. This should be clearer towards December 2010 (Q3)

PRIORITY FIVE: VALUE FOR MONEY MTO 10: Be accountable and provide excellent value for money. 10.4 LAA targets –

individual risks identified

Monitored by lead officers quarterly

Targets reported and actions taken to rectify poor performance

None

10.5 Non-achievement of performance management IT system implementation

Risk register monitored monthly at the PARIS Board meetings

Risks continue to be monitored monthly and corrective action taken where necessary

None

10.6 No funding of Community TV.

Early approach to partners. Build in option for match funding to scale of service

Bracknell Forest Partnership Board agreed not to renew contract

None

10.7 Decisions made on inaccurate performance data

Develop and implement data quality action plan including monitoring and management arrangements. Include in internal audit plan

Data Quality action plan monitored and managed. Data quality audit checks included in audit plan.

None

10.8 Insufficient capacity to deal with demand-led Overview and Scrutiny work, also complaints (includes Call-ins, Community and Councillor Calls for Action)

Defer less urgent work and O&S reviews as necessary

Risk is being contained by a low level of complaints and no Call-Ins or Calls for Action. Risk has widened with the new, extra role for O&S in relation to petitions.

None

10.9 Member and Officer capacity for O&S

Set realistic O&S work programme

Risk is being contained by fewer public meetings, also a reduction in the O&S work programme adopted by the O&S Commission

None

10.10 New legislation and

Set realistic O&S work programme

No new legislative demands have occurred in quarter 2

None


government regulations increase O&S workload

10.11 Emergency planning – civil contingency

Regional and strategic responsibility for civil contingency held at gold level

As previous None

10.12 Failure to meet income targets resulting in reduction in print room team

Investigate shared service working and set realistic budget projections

Options work ongoing. None

PRIORITY SIX: SUSTAIN ECONOMIC PROSPERITY MTO 11: Promote the Borough's economic activity and potential 11.1 Economic

climate and resource availability

Set in place robust action plan and effective working though council led and external groups

ESDP Partnership refreshed and action plan and strategic plan approved by Bracknell Forest Board. Macro economic climate monitored

High – maintain momentum and deliver actions monitoring risk effectively. Economic Development Strategy requires resource and externalised plan has been cut due to budget cuts – internal resource required to deliver and reduced cost solution has increased risk of timing and quality of delivered output.

11.2 Resource availability and stakeholder engagement

Continuous review of actions against action plan

Action plans reviewed continuously

As 11.1 above


Undertake review of task force group

Delayed review as requirements identified

As 11.1 above

11.4 Lack of effective engagement

Ensure active participation in groups where appropriate

Active participation has occurred

As 11.1 above

11.5 Resource and funding

Scope of works to be carried out to map potential for

Works scoped As 11.1 above. Funding cut



not available external study 11.6 Resource

and funding not available

Actions in place for effective engagement

Effective engagement with stakeholders has been undertaken

As 11.1 above. Funding cut pushes increases onto Enterprise and other departments


Monitor partnerships against governance rules to ensure success

Partnerships monitored. Overview and Scrutiny reviews carried out

Low – Robust procedures in place.

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