Performance management system within the framework of human resources

management for the leaders of the public education institutions in Szolnok County

Town, Hungary

László Molnár

Warsaw, 29-30 September 2011

Session 3.3: Impact of leaders on installing a result-oriented culture

Institutional policies/Management policies in Szolnok

The political and professional responsibilities of the town as a provider of services

Features of the public education system

Leaders as key players in the achievement of their institution’s excellence

The systematised support of the management efficiency of institution leaders: the Human

Handbook

The foundation of up-to-date human resources management on a municipal level

The personal qualities of institution leaders as a guarantee

Retaining and improving customer satisfaction with the public

education system

Areas covered in the Human Handbook

Human resources management

Workforce management

Workforce planning

Operational workforce management

Performance management

Incentive system

Personnel development

Collaborationbetween employer and employee

Training and education

”Committee of Public Sector Employees”

Trade union

Inner communication

Hu

man

con

trol

lin

g

integrated IT

system

Career development

Participation in process development

Development of organisational culture

Organisational development

Jobs /competencies

Performance management system (PMS)

The first element in the system: 360 degree feedback

its aim its set of 16 criteria the evaluators time frames SMART relations

The second element in the system: two-pronged evaluation

1. Developmental goals: PMS related to SMART goals objectives participants three pillars methodology evaluation category time frames

2. Standard responsibilities of institution leaders

Required professional competencies in PMS

1. strategic planning and implementation

2. operational management

3. „good landlord”

4. customer focus

Required personal competencies in PMS

1. Managerial skills problem resolution openness to new ideas communication skills team work

2. Motivation performance-orientatedness commitment

3. Attitude responsibility

behaviour at workplace

Requirements for PMS

compliance with the law

„user-friendliness”

measurable outcomes

opportunities for development

HR methods in support of improved performance of institution leaders

Motivation

PMS relations

payment cannot decrease

must reflect • performance and

• the complexity of the institution

rewards and sanctions

financial and non-financial incentives

Development of personal competencies

„knowledge club”

benchmarking

specialised library for institution leaders

coaching – training sessions

field trips

Selection of new institution leaders

application, professional evaluation of candidates

assessment of personal competencies

consideration of stakeholders’ opinions

decision made by the Council

conscious integration

the creation of a performance-oriented culture

Expected result:

„Most quality programs fail for one or two reasons. They have system without passion, or passion without system.”(Tom Peters)

Contact details:Dr. Mária Kállai Vice Mayor of SzolnokEmail: kallaim@ph.szolnok.huPhone: 00 36 56 503 433Mobile: 00 36 20 772 1373

Dr. Ildikó SebestyénCity Director of SzolnokEmail: jegyzo@ph.szolnok.huPhone: 00 36 56 503 440Mobile: 00 36 20 455 5611

László Molnár Principal of Varga Katalin Secondary School, SzolnokEmail: molnar@varga-szolnok.sulinet.huPhone: 00 36 56 512 240Mobile: 00 36 20 435 9418