Performance ManagementDr. Amjad Idries

New Public Management and international trends in

organizational performance management in government

Performance Management• Performance Management (PM) is far more

than appraisal. In the broadest sense, it's about translating goals to results.

• PM focuses not only on individual employees, but also on teams, programs, processes and the organization as a whole.

PM should have a long-term perspective, emphasizing

employee development and process improvement

There are two types of organizational performance management that includes:

intra-organizationaland

extra-organizational

“The key purpose of organizational PM is to introduce systematic controls in the management process to guide and regulate the activities of an organization, by means of management judgment, decision and action for the purposes of attaining agreed objectives”

Controls can be either strategic or operational

Three forms of organizational control:1. Pre-control (planning);2. Concurrent control (monitoring); and3. Post control (review, evaluation and reporting)

• In the public sector, results are mission-focused.

• It is more challenging for public agencies to define and measure results than private sector organizations.

• Public agencies are required to comply with complex rules and regulations that govern their performance management and other human resources programs.

Managing performance through information

1. Maintaining coverage, integrity, timeliness and quality of routing information.

2. Monitoring of performance standards.3. Monitoring of performance indicators.4. Monitoring services utilization.5. Monitoring clients’ satisfaction.6. Monitoring the availability of resources.7. Monitoring of quality measures.

How you can……..• …. align performance expectations with the

organizational goals?

• …. build the client and employee perspectives into the performance standards?

• ….. improve the recognition of individual and group contribution?

How you can….. • ….. help employees understand the

performance appraisal process?

• …… improve accountability for individual and group performance gaps?