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Performance Improvement & Accreditation Loriann DeMartini, PharmD Deputy Director Office of Quality...
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Transcript of Performance Improvement & Accreditation Loriann DeMartini, PharmD Deputy Director Office of Quality...
![Page 1: Performance Improvement & Accreditation Loriann DeMartini, PharmD Deputy Director Office of Quality Performance and Accreditation.](https://reader035.fdocuments.us/reader035/viewer/2022062519/5697bfd31a28abf838cac1e7/html5/thumbnails/1.jpg)
Performance Improvement & AccreditationLoriann DeMartini, PharmDDeputy DirectorOffice of Quality Performance and Accreditation
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Learning Objectives
• Present California’s challenges and facilitating factors to achieving quality performance
• Describe lessons learned and next steps to mobilize a large state for accreditation
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California
• 37.6 million Californians• 61 Local Health Departments• California Department of Public Health
(CDPH) 3800 employees 60 field offices 200 programs
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NPHII Grant: Challenges
• Operational • Decentralized performance management
activities Strategic Planning Quality Improvement Workforce & Leadership Development
• Large State• Accreditation – New
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Survey Done November 2011
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Facilitating Factors for Success• Leadership
June 2011 - Ron Chapman, MD, MPH appointed as CDPH Director
November 2011: Proposed new office – Quality Performance and Accreditation
December 2011: Launched QI initiative to CDPH management
January 2012: Strategic Mapping with executive staff
February – May: internal/external input on Strategic Map
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Facilitating Factors for Success• Office of Quality Performance and
Accreditation (OQPA) November 2011: Concept Mid-July 2012: Launched Centralizes Performance Management
activities Adds Accreditation Staff: 11
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Facilitating Factors for Success• Baseline assessment of department QI
activities: September 2011• External expertise for training/coaching
Public Health Foundation: Dr. Jack MoranJuly 2012: Executive Management trainingAugust 2012: Two-day QI team training (4)
Patricia Porter: QI ConsultantSeptember 2012 – current: Coaching of QI
teams (4)
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Facilitating Factors for Success• Model the Way – Four QI teams
Human Resources, Communicable Disease, Employee Satisfaction and Vital Records
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Facilitating Factors for Success• QI/accreditation training with Local Health
Department (LHDs) May 1, 2012: Los Angeles August 1, 2012: Sacramento
• Partnerships with LHDs California Conference of Local Health Officers
(CCLHO) County Health Executives Association of
California (CHEAC)
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Lessons Learned
• Executive Sponsorship• Organizational Placement• Process trumps calendar
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Next Steps
• Identification of and implementation of a Performance Management System
• Build department knowledge on accreditation requirements
• Deploy web based Quality Improvement training (mandatory) for all current/future employees
• State Health Assessment and Plan• Hire dedicated accreditation staff.
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We are ready…