Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE...
Transcript of Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE...
![Page 1: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/1.jpg)
PERFORMANCE EXCELLENCEUSING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT
![Page 2: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/2.jpg)
BENEFITS
• View of the organization from 30,000 feet
• Systems thinking
• Relationships between units
• Comprehensive framework for quality improvement
• Enhanced communication
• Focus on data
• Increased teamwork opportunities
![Page 3: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/3.jpg)
ST. PHILIP’S COLLEGE: “TAPE JOURNEY” & OPPORTUNITIES FOR IMPROVEMENT (OFI)
• 2018 Texas Award for Performance Excellence (TAPE) recipient (OFI: improve
innovation)
• 2017 Achievement Level (OFI: identify more comparative and competitive
data) – shortcomings of external surveys revealed
• 2014 Achievement Level (OFI: implement complaint management and
feedback system) – Feed the Tiger
• 2013 Achievement Level: (OFI: adjunct faculty inclusion & best practice
sharing) – fall and spring Saturday Convocation, Call to Conversation
• 2011 Achievement Level: Develop scorecard
• 2010 Engagement Level
• 2009 SPC TAPE journey started
![Page 4: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/4.jpg)
BALDRIGE EXCELLENCE FRAMEWORK
• Category 1: Leadership
• Category 2: Strategy
• Category 3: Customers
• Category 4: Measurement, Analysis and Knowledge Management
• Category 5: Workforce
• Category 6: Operations
• Category 7: Results
![Page 5: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/5.jpg)
BALDRIGE FRAMEWORK CORE VALUES AND CONCEPTS
• Systems perspective
• Visionary leadership
• Student-centered excellence
• Valuing people
• Organizational learning and agility
• Focus on success
• Managing for innovation
• Management by fact
• Societal responsibility
• Ethics and transparency
• Delivering value and results
![Page 6: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/6.jpg)
BALDRIGE FRAMEWORKPROCESS EVALUATION & IMPROVEMENT
• Approach: How do you accomplish your organization’s work? How
effective are your key approaches?
• Deployment: How consistently are your key processes used in relevant
parts of your organization?
• Learning: How well have you evaluated and improved your key
processes? How well have improvements been shared within your
organization?
• Integration: How do your processes align with your current and future
organizational needs? How well are processes and operations
harmonized across your organization?
![Page 7: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/7.jpg)
BALDRIGE FRAMEWORKRESULTS EVALUATION
• Framework leads you to examine organizational results from three
viewpoints:
• External view (How do customers/stakeholders view you)
• Internal view (How efficient and effective are your operations?)
• Future view (Is the organization learning and growing?)
![Page 8: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/8.jpg)
BALDRIGE FRAMEWORKRESULTS EVALUATION DIMENSIONS
• Levels: What is your current performance?
• Trends: Are the results improving, staying the same, or getting worse?
• Comparisons: How does your performance compare with that of other
organizations, or with benchmarks or industry leaders?
• Integration: Are you tracking results that are important to your
organization and that consider the expectations and needs of your key
stakeholders? Are you using the results in organizational decision
making?
![Page 9: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/9.jpg)
BALDRIGE FRAMEWORKRESULTS EVALUATION: LEVELS
Levels: What is your current performance on a meaningful measurement
scale?
![Page 10: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/10.jpg)
SEGMENTATION
•Segments can be defined by:
• Customers
•Market or product offerings
• Location
•Workforce groups
•The organization defines their segments.
![Page 11: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/11.jpg)
BALDRIGE FRAMEWORKRESULTS EVALUATION: TRENDS
Trends: Are the results improving, staying the same, or getting worse?
• Systematic deployment of external and internal POC customer
satisfaction surveys to demonstrate results over time
• External survey instruments include Personal Assessment of College
Environment (PACE), Community College Survey of Student Engagement)
(CCSSE), and Ruffalo Noel Levitz Student Satisfaction Inventory
![Page 12: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/12.jpg)
BALDRIGE FRAMEWORKRESULTS EVALUATION: COMPARISONS
Comparisons: How does your performance compare with that of other
organizations, or with benchmarks or industry leaders?
• Survey shortcomings revealed – Instruments such as CCSSE do not
provide segmentation beyond FT/PT; raw data not comprehensive
enough to run internal reports
![Page 13: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/13.jpg)
BALDRIGE FRAMEWORKRESULTS EVALUATION: INTEGRATION
Integration: Are you tracking results that are important to your
organization and that consider the expectations and needs of your key
stakeholders? Are you using the results in organizational decision
making?
• Examples: Feed the Tiger, Saturday Convocation, Call to
Conversation, innovation built into annual Strategic Planning cycle
![Page 14: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/14.jpg)
LESSONS LEARNED
• Senior leadership buy-in is essential
• Go through an assessment process
every year
• Greater use of comparative data
• Identify measurable segments to track progress
• Encourage key personnel to become
state examiners
• Don’t reinvent your institution – build on your strengths
• Focus on Learning and Integration
![Page 15: Performance Excellencetexas-air.org/wp-content/uploads/2019/03/2019-C2-Baldri...PERFORMANCE EXCELLENCE USING THE BALDRIGE EXCELLENCE FRAMEWORK FOR INSTITUTIONAL SELF-ASSESSMENT BENEFITS](https://reader034.fdocuments.us/reader034/viewer/2022042110/5e8b28948112be7da202e714/html5/thumbnails/15.jpg)
FINAL THOUGHTS/QUESTIONS
Presenters:
Dr. Maria Hinojosa
Marsha Hall
Shanna Bradford