5/17/2015JOURNEY OF INSURANCE:MW1 INDIAN INSURANCE INDUSTRY & CAREER PROSPECTS.
Perception, Prospects & Problems of Insurance Industry: A Case Study on “Janata Insurance Company...
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Transcript of Perception, Prospects & Problems of Insurance Industry: A Case Study on “Janata Insurance Company...
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TEAM ALPHABET
Executive Summary
In this report, we have tried to give an overview on Janata Insurance Company Ltd. How
the company has come to its present state. How it conducts its functions & completes its
activities.
Firstly, we‟ve provided all relevant information regarding the company how it was formed,
its vision, mission, values. Its corporate frame. Governing body. It‟s corporate information.
Miscellaneous services it provides to its customers. Its product, service & activities. How the
claim settlement is done. What disputes occur between client & the company and how they‟re
resolved.
Secondly, we‟ve focused on the problems the company faces while conducting its business.
The portion covers, the basic challenges, barriers the company faces What are their
oppurtunities and how they can improve themselves. What are the major barriers they faces
while conducting their business. And who are the stakeholders to these.
Thirdly, we‟ve added the interviews we‟ve taken people from different walks of life to know
their perspectives regarding the insurance company. What they expect, what‟re their
requirements.
Finally, we‟ve added some recommendation that can aid the company to conduct their
business in a more efficiently. Identified the places where they can improve themselves.
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Section A: Company Profile
1.1 Introduction:
In order to accomplish the intended learning of the course, we are preparing this report to know the
basic operations of insurance companies operating in Bangladesh. Janata Insurance Company Ltd.
(JIC) is our selected company for real life experiment in the insurance field. After visiting the
company, we have found some crucial aspects of the insurance company that includes its‟ basic
strength, limitations and challenges they face as well as we collected data for solving these limitations
and risk challenges.
We found the issue that how people of Bangladesh perceive the insurance business and what might be
the solutions to improve this status.
As our report objective is to analyze the status of insurance, we have interviewed 5 other persons to
know their perception about insurance and risk management. We have collected as much information
as we can on this topic. By analyzing this information we prepared this report.
1.2 Janata Insurance Company Ltd.
Historical Background of Janata Insurance company:
Janata Insurance Company Ltd. (JIC) a first generation Non-Life Insurance Company in Bangladesh
in the private Insurance sector. The company was incorporated and commenced its business as a
public limited company under Companies Act 1994 on 23rd September, 1986 with a view to run all
types of Insurance business except Life- Insurance as per Insurance Act, 1938 (subsequently repealed
by the Insurance Act 2010) in Bangladesh. JIC commenced its business operations from November 6,
1986 after obtaining registration certificate from the office of The Chief Controller of Insurance
(CCI). JIC ventured its operation with a paid-up capital of Taka 30.00 million and authorized capital
of Taka 100.00 million sponsored by a group of leading entrepreneurs/industrialist of our country
having involvement in various social-economical sectors. By the passage of time, the Authorized and
the Paid-up capital of the company have been enhanced to Taka 1000 million and Taka 383.53 million
respectively by December 31, 2015.
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JIC went for Initial Public Offering in 1994 and raised its paid-up capital by issuing rights shares in
the year 2011. The Company‟s ownership is prudently distributed to Sponsor Directors 54.53% and
45.47% to General Public including Financial Institutions.
The Board of Directors comprises a good number of eminent entrepreneurs and personalities of the
country. Members of the management team are highly qualified professionals. The Board is chaired
by Mr. Belal Ahmed and steered by Mr. Md. Fazlul Hoque Khan as the Chief Executive Officer of the
Company. The future plans of the company include increase of business volume by expansion of the
branch network, hiring of potential man power with technical know-how in the Non-Life Insurance
business arena, implementing progressive marketing strategies and rendering quality & swift services.
Vision, Mission & Core Values
To operate in accordance with the law of the land.
To build sound & dependable image.
To ensure professionalism at the highest standard of customer service.
To contribute to national growth both in depth and dimension.
To extend a friendly hand to the clients at the time of need.
Mission
Grow significantly.
Aim to provide prompt and personalized services to the clients.
Bring innovation in insurance product and selling techniques.
Work to deliver optimum value to the shareholders, clients, employees and add value to the
nation.
Consciousness in social obligation.
Core Values
Integrity.
Customer Focus.
Transparency.
Result Focus.
Professionalism & Excellence and
Teamwork.
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Corporate Philosophy
Operating activities with optimum quality and Trust.
Discharging duties & responsibilities with highest ethical value.
Corporate Information
Registered and Corporate Office
GA/95/D, Link Road, Middle Badda,Gulshan-1,
Dhaka-1212.
Date of Incorporation
September 23, 1986
Commencement of business
November 06, 1986
Telephone
9852184, 9854923
PABX-9852181-82
Nature of Business
All kinds of non-life insurance business
Fax
880-2-9852183
Authorized Capital
Taka 1000 Million
Company Website
www.janatainsurance.com
Paid-up Capital
Taka 383.527 Million
Face Value Per Share
Taka 10.00
Company Secretary
Md. Saiful Islam
Contact # 01713-033551
Listing with DSE
12.10.1994
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Auditors
Mahfel Huq & Co.
Chartered Accountants
Listing with CSE
10.10.1995
No of Shareholders
5512
Legal Retainer
Sk.Awsafur Rahman
Advocate
Supreme Court of Bangladesh
Reserve Fund
Taka 117.26 Million
Tax Adviser
Kazi Halim & Associates
Credit Rating from
Alpha Credit Rating Limited
(Date of Rating December 06, 2015)
Rating Action : Surveillance
Long Term Rating-A
Short Term Rating-AR-3
Outlook Stable
Share Department
In-Charge, Share Department
Mr. Md. Ahsan Habib
Corporate Office
Ga/95/D, Link Road(3rd
floor)
Middle Badda,
Gulshan-1, Dhaka-1212.
Tel : 01199220480
E-mail : [email protected]
Business nature:
The principal object of the company is to carry on all kinds of insurance, guarantee, and indemnity
business other than life insurance business.
Company formation:
The Company was incorporated and commenced its business as a public limited company under
companies Act 1994 on 23rd
September, 1986 with a view to run all types of insurance business
except life insurance as per insurance Act, 2010 (previously insurance Act 1938) in Bangladesh.
Ownership and Management:
Ownership:
Sponsors/Promoters & Directors: 54.53% General Public: 45.47%
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Board of Directors and its Committees:
Chairman Belal Ahmed
Vice
Chairman Aziz Al-Masud
Directors Qamrun Nahar
Sultana Hashem
Zafrul Islam Chowdhury
Roxana Zaman
Fahima Akhter
Savera H Mahmood
Kamruddin Parvez
Zannatul Ferdous Zeena
Farahnaz Chowdhury
Afroza Zaman
Farhana Zaman
Warisuzzaman Chowdhury
Independent Directors Md.Moniruzzaman, FCA
Abu Hyder Chowdhury(Amzad)
Makin-ur-Rashid(Rossi)
Chief Executive Officer Md. Fazlul Hoque Khan
Advisers M.A. Hashem, Ex-MP
Saifuzzaman Chowdhury,MP
State Minister, Ministry of Land
Govt. of the People‟s Republic of
Bangladesh
Executive Committee
Chairman Zafrul Islam Chowdhury
Members Qamrun Nahar
Roxana Zaman
Fahima Akhter
Farhana Zaman
Savera H Mahmud
Audit Committee
Chairman Md. Moniruzzaman,FCA
Members
Aziz Al-Masud
Fahima Akhter
Afroza Zaman
Warisuzzaman Chowdhury
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Management:
Chief Executive Officer Md. Fazlul Hoque Khan
Additional Managing Director Mohammad Didarul Islam
Executive Vice President & Chief Financial Officer Md. Saiful Islam
Senior Vice President Md. Abu Musa Chowdhury
Md. Towhid-ul Amin Chowdhury
Md. Moniruzzaman
Md. Anwaruzzaman
Md. Ibrahim
Md. Lutfur Rahman
Vice President Md. Shafiqur Rahman
Md. Azizul Hoque Nasu
Md. Nurul Islam
Mohammed Monjurul Alam
Senior Assistant Vice President Md.Mahbubur Rahman
Mohammad Mohsin Labid
Assistant Vice President Mir Md. Abdur Raquib
Mohammad Nazem Hossain
Sayed Badrul Islam
First Assistant Vice President A.K.M. Zahirul Alam
Md. Monirul Alam Chowdhury
Md. Abul Kamal Azad
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Coverage, Products & Policies:
Fire Insurance
Fire Insurance (including Allied Perils)
Property All Risks Insurance
Industrial All Risks(IAR) Insurance
Power plant Operational package Insurance including
Business Interruption & Third Party Liability
Marine Insurance
Marine Cargo Insurance (Import/Export by Sea, Air,
Road including Inland transit)
Marine Hull Insurance
Engineering Insurance
Machinery Breakdown Insurance
Deterioration of Stocks (DOS)
Boiler and Pressure Vessel (BPV)
Electronic Equipment Insurance (EEI)
Erection All Risks (EAR)
Contractor‟s All Risks (CAR)
Motor Insurance
Automobile Comprehensive Insurance
Automobile Act liability Insurance
Miscellaneous Insurance
Burglary Insurance
Money on ATM Booth Insurance
Money in Safe, Money in Transit, Money on Counter (for Bank) Insurance
Cash in Private/Commercial Premises Insurance
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Fidelity Guarantee Insurance
Workmen‟s Compensation Insurance
Personal Accident Insurance
Safe Deposit Box (Bank Lockers) All Risk Insurance
Hajj & Umrah Travel Insurance Policy
Details of Policy guide:
Policy guides are:-
The Insurance Act, 2010
The Companies Act, 1994
The Income Tax Laws, 1984
The Securities & Exchange Commission Rules, 1969
The Tariff books for rating of Insurance risks
The re-insurance treaty with Re-insurer (SBC)
The Memorandum and Articles of Association of the Company
HR policy of the Company
Marketing policy of the Company
The procurement policy of the Company
Investment policy of the Company
Product activities and initiatives:
As we know the risk is the term, which refers to the probable disadvantageous, undesirable or
unprofitable outcome of a fortuitous event, risk is involved in every aspect of the business
environment. Without undertaking risk an entity‟s return will be very little.
Risk management is one of the most important factors in the business world. Insurance companies
deal with all these risks.
These risks are mainly those, which are taken on behalf of the insured, i.e., the insured may claim
against his policies anytime. To minimize these risks Janata has undergone some techniques.
They are:
Re-insurance policy
Holding cash in hand
Having STD and FDR accounts with
the banks
Reserve
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When the company issued policies to the clients it automatically adopts some risks related to that
particular policies. There is a „Central Rating Committee‟ organized by the IDRA, which calculate the
risk associated with a particular subject matter to be insured and fix up the tariff rates. All of these
will be discussed later with the particular policy. Janata insurance covers more or less all types of
risks except life, as we are a general insurance Co. Moreover, they do not cover crop risk., aviation
risk, etc. Insurance Company collects information about various types of risks by sending their
inspectors to the field. To cover the policy risks Janata charges a small amount of premium from the
policyholders.
1.3 Nature of Claims Settlement:
Fire, Marine, Engineering, Motor and Miscellaneous.
Steps performed in claim settlement:
Appointment of Surveyors
Scrutinizing Survey Report, Policy and its enclosures.
Submission to Claim Committee for consideration.
Transmission to Sadharan Bima Corporation (Reinsurer) if it is beyond the Company‟s
jurisdiction.
Short write-up on internal claim settlement policy and procedure of the company:
Perhaps the most complex matter of general insurance is claim. Complex in the sense that most often
there are misunderstandings between the insurer and the insured about the terms and conditions of the
policy. That is why, claim is regarded as important and when the claim is fair and logical, it should be
settled instantly.
Procedure of submitting a claim:
Whenever an insured faces any loss, he/she should immediately inform the insurer in written format
and claim of the loss, whenever submitting the claim, he/she must possess a procedure. The right
procedure is stated below step by step:
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First, the insured should inform the insurer in written along with certificate/policy immediately
after loss with the letter of claim intimation.
Second, he/she should submit the insurance certificate (in case of motor claim) and policy (in
case of fire, marine and miscellaneous claim).
Finally, he/she should submit the supporting papers and documents in this regard as required by
the insurer. The supporting papers and documents may be the following:
In case of Motor Policy:
Blue book of the vehicle.
Tax token
Fitness Certificate.
Copy of G.D. entry.
Photocopy of driver‟s license.
Claim form (duly completed by the insured) & Bank.
3 quotations from different workshops.
Survey Report.
Driver‟s statement.
Photograph of the vehicles.
Letter of subrogation (in case of total loss)
In case of Fire Policy:
Fire Brigade Report.
Copy of G.D. entry.
Claim form (duly completed by the insured).
Survey Report.
Meteorological report, Certificate from Commissioner/UP Chairman (in case of flood).
Valid documents regarding electrical installation.
Electricity bill for last six months.
Stock statement duly certified by the bank.
Color photograph, video.
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In case of Marine Policy:
Survey Report along with color photographs.
Claim Bill.
Nondelivery Certificate (in case short lading).
Bill of Lading.
Invoice.
Note of protest.
Boat note.
Import manifesto.
Chartered party Agreement.
Packing list.
Bill of entry.
Letter of subrogation.
Letter of indemnity.
Course of Action of the Company Take:
The Company follows a good strategy of facing any claim. The course of action of the
company is summarized below:
Firstly, the company requires a letter of intimation from the claimant when submitting the claim.
Secondly, after receiving the letter of claim intimation in written, the company verifies the policy
or insurance certificate and decides whether the claim is payable under terms & conditions of the
policy/insurance certificate.
Thirdly, if the company finds the claim under the policy or insurance certificate, then the
company engages a surveyor to survey ascertain the loss.
Finally, according to the Survey Report and in favor of insurance claim, the company settles the
claim after receiving necessary documents.
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Dispute between the Company and Client:
Most often there are misunderstandings between the insurer and the insured about the amount of the
claim as the interest of the client is always to get more and the tendency of the insurer is to settle
claim as little as possible. If there is any dispute between Janata & the client regarding the amount of
claim, the following situation may arise:
In case of any dispute, the client can complain to the IDRA, then it calls representatives from
Janata and requires necessary documents.
IDRA verifies the overall situation and again set up the amount of claim.
If the company doesn‟t agree to the amount set up by the controller, then it refuses to settle the
claim and the overall situation goes to the court.
Effectiveness of Claim settlement:
On top priority basis. Within 90 days‟ from the date of receiving the final Survey report.
Frequency of losses:
2014 2015
60 50
Investment opportunities:
FDR
Investment in Share Market
Purchase of Land and Building subject to approval of the Regulatory Authority.
On an average, how many policies are sold in a year what types:
2015
Fire: 1893 Marine: 3773
Miscellaneous: 242 Motor: 10205
Grand Total: 16113
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Section-B: Problems and Prospects of Doing
Business of Janata Insurance Company Ltd.
2.1 The basic challenges, constraints, barriers and problems
faced by Janata to do business as an insurance company:
Unhealthy competition in the market specially by the new generation Companies giving excess
commission etc.
Janata Insurance Company Ltd. has always been in the forefront of implementing different risk
management tools and techniques. A critical success factor for sustaining profitability and continuous.
Non-Life Insurance Companies are exposed to a number of risks of which Market Risks, Operational
Risks and Reputation Risks, etc. are there, In order to manage these Risks properly Insurance
Development Regulatory Authority (IDRA) has issued guidelines which are being followed by the
company with utmost-care and dedication. Internal Control System is being made effective by
increasing the internal audit, both comprehensive and others, of the various affiliated offices as well
as Head of the Company.
2.2 What are the major opportunities and prospects of Janata:
Support from the sponsors who are renowned Industrials
Support from schedule Banks.
Goodwill and prompt settlement of claims.
2.3 How can it improve business:
By opening new branches specially in Dhaka, Chittagong, Khulna, Sylhet and Rajhsahi. They are
undertaking a short term business plan for robust growth of business. For sound growth of business
,they have taken different strategies like improvement of marketing and HR policy, promotion to
deserving marketing employees , opening of new branches and the introduction of new products.
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2.4 Who creates major barriers while doing business and how,
what things should have been done to solve it:
Payment of excess commission by new companies.
The Insurance Development & Regulatory Authority (IDRA) can only control this bad practice.
Section-C: Perceptions of people towards Insurance
Risk Management
3.1 Interview No. 1
QUAMRUN NAHAR
She is a Tax adviser. Her office is in Kakrail but she lives in Mirpur. She is a pretty realistic person
who seeks for logic behind everything.
Perception about insurance:
She thinks insurance is important for every life. When she is asked why does she think it is important,
she replied,” People do not usually save money if there is no such scheme. That‟s why insurance is an
important tool of saving.” When we asked,” why not fixed deposit?”, she answered,” You need less
money to pay as a premium in insurance than in, deposit and you will surely get the money back even
if you die before paying all the premiums which is not possible in fixed deposit.”
She thinks for saving or security of life, insurance plays an important role.
Insurance:
She owns an insurance policy named “Pension scheme” in ALICO. She pays 16000 taka per year as
the premium. When it will get matured, she will get 7,00,000 tk.. The policy will get matured in 2018.
She has been paying the premium from 1998 and will pay till 2018. It‟s a policy of 20 years. She has
taken this insurance policy for the security after retiring.
Problems:
When she is asked about problems, she answered,” When she first opened the account in ALICO, the
company lacked booths which was a major problem for her to go the main agency office and pay the
premium. But now things have changed. Now the company has opened many area wise branches and
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booths for the payment of premium. And it has also opened online paying system which has reduced
shoe and leather cost of going to the branches.” And she also believes that she won‟t have to go
through any harassment when collecting the money after maturity. She is pretty happy with the
service.
In the broad perspective, she thinks Bangladeshi people have less knowledge about insurance and its
terms and conditions. That‟s why people in Bangladesh do not show any interest in taking an
insurance policy.
Summary:
Discussing with her, we came to the summary that she is happy with her insurance policy and thinks
that everyone (who are capable obviously) should take insurance policy for the safe measure or for the
security of life. And more promotional activities should be taken by the government and insurance
companies to spread the knowledge about insurance.
3.2 Interview No. 2
KHALIL MOLLA
Khalil lives in Mirpur and does the job of security guard. He is a poor citizen in our country.
Perception about insurance:
When he is asked “what do you know about insurance?”, he replied,”it‟s like a DPS in the bank from
which you will get money back after 7 or 10 years.”
We further asked,” what do you think is it necessary to go for an insurance?” He answered,” yes! Of
course, poor people, like him, have to go for insurance for their family‟s security. When he will die,
his family may get some money. He thinks insurance is important for poor people like him .
Insurance:
No! He doesn‟t have any insurance policy. He said that he doesn‟t have enough money to effort an
insurance policy. When we asked,” if you had money, what you would do? Would you get an
insurance policy? , he answered,”still NO!”
Then he was asked to give the reasons of why not. He told that there were so many of his relatives in
the village who paid the premiums, but when it was the time for getting the matured money, the
company got vanished. In specific terms, which we call, it was all fraud business of local people
selling false insurance policy.
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Problems:
The main problem is they cannot trust the company. From his bitter experience of insurance, he thinks
every insurance company is selling fraud policies. When it‟s time to collect the money, the company
vanishes. And many people in the village side, do not know about insurance.
But he thinks that if these problems were not present, then he and so many of poor people like him
would go for insurance. Because he thinks it‟s a very good concept for getting the security for him
and his family.
Summary:
Mr. Khalil thinks insurance is a very good tool for the security, but he won‟t ever take an insurance
policy because he doesn‟t trust them. He thinks the company will take all his money and will never
come back to him as he saw many of his relatives experiencing this situation.
3.3 Interview No. 3
BITHI CHOWDHURY
Bithi lives in Mirpur and is currently working as a housewife in her own home.
Perception about insurance:
When she was asked about the concept of insurance she replied that she had little interest in it and did
not believe they were effective.
When she was asked about the necessity of insurance she strongly replied in the negative stating that
in Bangladesh the insurance companies are not working properly and if a person can manage the
household properly with timely savings than there is little need of insurance.
Insurance:
No! He doesn‟t have any insurance policy. He said that he doesn‟t have enough money to effort an
insurance policy. When we asked,” if you had money, what you would do? Would you get an
insurance policy? , he answered,”still NO!”
Then he was asked to give the reasons of why not. He told that there were so many of his relatives in
the village who paid the premiums, but when it was the time for getting the matured money, the
company got vanished. In specific terms, which we call, it was all fraud business of local people
selling false insurance policy.
Problems:
The main problem is they cannot trust the company. From his bitter experience of insurance, she
thinks every insurance company is selling fraud policies. When it‟s time to collect the money, the
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company denies the payment or creates some sort of legal crack to slip through and not pay the
insured. The companies use dramatic and unpractical sales pitches through agents which also need
keen attention.
Summary:
Mrs. Bithi says that insurance if effective, properly, can be a big help to middle-class and lower-class
families and can create a greater environment of engagement in financial or social activities, but
unfortunately judging by the condition of corruption and uncertainty in Bangladesh that is highly
unlikely.
3.4 Interview No. 4
KHONDOKAR ASHIF MUJTOBA
Ashif lives in Banani. He is a recent graduate and is currently employed at an IT firm as a software
engineer.
Perception about insurance:
Ashif‟s perception was quite clear. He described insurance to be a means to reduce risk and liability
and transfer it from the insured to a larger and more capable entity who is able to withstand large risk
exposure units.
Insurance:
He did not have an insurance policy, but he was considering getting a causalty insurance. More
specifically, he was considering getting an insurance for his computer at home as it was one of his
main source of work and financial earning and it was very expensive as well.
But he was troubled by the similar confusion for the other interviewed common people. Premiums,
time, assurance etc.
Problems:
What ashif finding troublesome was the fact that there was no specific information on him that could
help him choose the correct company or the correct form of insurance for his property. He was also in
doubt regarding the correct premium amounts and also if he would be properly reimbursed when an
accident was actually to take place.
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Summary:
Ashif spoke highly of the sector overall, but was concerned with various facts which are familiar in
terms of the entire insurance industry. The less participation of the companies in various activities and
promotional activities created an information void for the willing people and also the corruption and
previous experience of the companies that they do not reimburse properly. He specifically suggested
that the industry should focus on driving out the bad reputation of being “frauds” from the society.
3.5 Interview No. 5
REDWAN AHMED
Redwan ahmed is the 2nd
year student in college who lives in Savar.
Perception about insurance:
He thinks insurance is important for safety. Anything can happen in future, so we all must take
precautionary measures. He also thinks life insurance is the most important insurance. He also added
property and casualty insurance is also important because of the safety of the company. When we
asked him,” do you think premium is a loss for individual or the company if the occurrence doesn‟t
take place?” , he answered,” NO! I think it‟s a safe measure for company, if ,by chance, any loss
occurs then the firm will have to bear more loss.”
He strongly supports insurance for life or property.
Insurance:
Yes! He has an insurance coverage named “Shikkha britti insurance” which was opened by his mother
when he was too young. He will get the money of 5,00,000 in 2017 which is maturity date. He thinks
it will help him a lot to graduate from a well known university.
He thinks ever student like him should go for these kind of insurance and every parent should be
aware of this.
Problem:
“Most of the people in Bangladesh does not know about insurance. As Bangladesh is a poor country
and the GDP is low, most of the poor people thinks it as a waste of money which is actually not. If
they are provided with proper information and with the clear vision of insurance, most of them can get
interested to go for the insurance. So main problem is lack of promotional activities.” He said.
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Summary:
Redwan Ahmed is very optimistic student. He thinks insurance can change people‟s life. We
all have to realize it. We need to take proper promotional activities to spread the news of
insurance in all sector.
Section D: Recommendations
By analyzing the overall report of Janata insurance and the statements provided by the respected
respondents we can conclude that the insurance mechanism in Bangladesh has developed in recent
times.
But major changes are required in this mechanism in order to spread its grasp over a wider range of
people.
The insurance mechanism needs more transparency and solvency in its operations and ways of
conduct. As we have seen Janatas one of the major constraints is unhealthy competition in the market
and payment of excess commission by new companies. This constraint can be overcome effectively if
the Insurance Development Regulatory Authority(IDRA) in support of the government created a more
efficient and transparent control system and insurance mechanism, by reducing the level of illegal
practices and corruption in this sector.
If the rules and regulations were strict enough and the laws regarding insurance were more stringent
and any illegal practices such as payment of excess commission, were prohibited and backed up by
high levels of fines and punishments then the mechanism and the level of competition would have
been more healthy and environmentally friendly.
Another problem which is a core issue of concern is the increasing number of fraudulent organizations
in villages and small towns.
Due to these fraudulent organizations, peoples trust from the insurance mechanism is reducing day by
day also they are concerned that even if they pay the premiums whether they will get the matured
amount or not is a major issue of concern, due to this many people especially in rural areas are
unwilling to take insurance policies.
In order to prevent this major problem government should take major initiatives such as creating
committees in different villages and small towns who would check the authenticity of the
organizations and severe punishment should be entitled to the fraudulent organizations. Also IDRA
should work more diligently and create a more systematic and effective control system to ensure that
the organizations are not doing any injustice to the policyholders and giving them their full
compensation.
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References:
Website of Janata Insurance Company Ltd. (www.janatainsurance.com)
Annual Report of Janata Insurance Company Ltd.
MD. Didarul Islam,
Additional Managing Director,
Janata Insurance Company Ltd.
01711520689
MD. Saiful Islam,
Executive Vice President & Chief Financial Officer,
Janata Insurance Company Ltd.
01819547770
THE END