Perception, Prospects & Problems of Insurance Industry: A Case Study on “Janata Insurance Company...

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Page | 1 TEAM ALPHABET Executive Summary In this report, we have tried to give an overview on Janata Insurance Company Ltd. How the company has come to its present state. How it conducts its functions & completes its activities. Firstly, we‟ve provided all relevant information regarding the company how it was formed, its vision, mission, values. Its corporate frame. Governing body. It‟s corporate information. Miscellaneous services it provides to its customers. Its product, service & activities. How the claim settlement is done. What disputes occur between client & the company and how they‟re resolved. Secondly, we‟ve focused on the problems the company faces while conducting its business. The portion covers, the basic challenges, barriers the company faces What are their oppurtunities and how they can improve themselves. What are the major barriers they faces while conducting their business. And who are the stakeholders to these. Thirdly, we‟ve added the interviews we‟ve taken people from different walks of life to know their perspectives regarding the insurance company. What they expect, what‟re their requirements. Finally, we‟ve added some recommendation that can aid the company to conduct their business in a more efficiently. Identified the places where they can improve themselves.

Transcript of Perception, Prospects & Problems of Insurance Industry: A Case Study on “Janata Insurance Company...

Page 1: Perception, Prospects & Problems of Insurance Industry: A Case Study on  “Janata Insurance Company Ltd.”

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TEAM ALPHABET

Executive Summary

In this report, we have tried to give an overview on Janata Insurance Company Ltd. How

the company has come to its present state. How it conducts its functions & completes its

activities.

Firstly, we‟ve provided all relevant information regarding the company how it was formed,

its vision, mission, values. Its corporate frame. Governing body. It‟s corporate information.

Miscellaneous services it provides to its customers. Its product, service & activities. How the

claim settlement is done. What disputes occur between client & the company and how they‟re

resolved.

Secondly, we‟ve focused on the problems the company faces while conducting its business.

The portion covers, the basic challenges, barriers the company faces What are their

oppurtunities and how they can improve themselves. What are the major barriers they faces

while conducting their business. And who are the stakeholders to these.

Thirdly, we‟ve added the interviews we‟ve taken people from different walks of life to know

their perspectives regarding the insurance company. What they expect, what‟re their

requirements.

Finally, we‟ve added some recommendation that can aid the company to conduct their

business in a more efficiently. Identified the places where they can improve themselves.

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Section A: Company Profile

1.1 Introduction:

In order to accomplish the intended learning of the course, we are preparing this report to know the

basic operations of insurance companies operating in Bangladesh. Janata Insurance Company Ltd.

(JIC) is our selected company for real life experiment in the insurance field. After visiting the

company, we have found some crucial aspects of the insurance company that includes its‟ basic

strength, limitations and challenges they face as well as we collected data for solving these limitations

and risk challenges.

We found the issue that how people of Bangladesh perceive the insurance business and what might be

the solutions to improve this status.

As our report objective is to analyze the status of insurance, we have interviewed 5 other persons to

know their perception about insurance and risk management. We have collected as much information

as we can on this topic. By analyzing this information we prepared this report.

1.2 Janata Insurance Company Ltd.

Historical Background of Janata Insurance company:

Janata Insurance Company Ltd. (JIC) a first generation Non-Life Insurance Company in Bangladesh

in the private Insurance sector. The company was incorporated and commenced its business as a

public limited company under Companies Act 1994 on 23rd September, 1986 with a view to run all

types of Insurance business except Life- Insurance as per Insurance Act, 1938 (subsequently repealed

by the Insurance Act 2010) in Bangladesh. JIC commenced its business operations from November 6,

1986 after obtaining registration certificate from the office of The Chief Controller of Insurance

(CCI). JIC ventured its operation with a paid-up capital of Taka 30.00 million and authorized capital

of Taka 100.00 million sponsored by a group of leading entrepreneurs/industrialist of our country

having involvement in various social-economical sectors. By the passage of time, the Authorized and

the Paid-up capital of the company have been enhanced to Taka 1000 million and Taka 383.53 million

respectively by December 31, 2015.

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JIC went for Initial Public Offering in 1994 and raised its paid-up capital by issuing rights shares in

the year 2011. The Company‟s ownership is prudently distributed to Sponsor Directors 54.53% and

45.47% to General Public including Financial Institutions.

The Board of Directors comprises a good number of eminent entrepreneurs and personalities of the

country. Members of the management team are highly qualified professionals. The Board is chaired

by Mr. Belal Ahmed and steered by Mr. Md. Fazlul Hoque Khan as the Chief Executive Officer of the

Company. The future plans of the company include increase of business volume by expansion of the

branch network, hiring of potential man power with technical know-how in the Non-Life Insurance

business arena, implementing progressive marketing strategies and rendering quality & swift services.

Vision, Mission & Core Values

To operate in accordance with the law of the land.

To build sound & dependable image.

To ensure professionalism at the highest standard of customer service.

To contribute to national growth both in depth and dimension.

To extend a friendly hand to the clients at the time of need.

Mission

Grow significantly.

Aim to provide prompt and personalized services to the clients.

Bring innovation in insurance product and selling techniques.

Work to deliver optimum value to the shareholders, clients, employees and add value to the

nation.

Consciousness in social obligation.

Core Values

Integrity.

Customer Focus.

Transparency.

Result Focus.

Professionalism & Excellence and

Teamwork.

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Corporate Philosophy

Operating activities with optimum quality and Trust.

Discharging duties & responsibilities with highest ethical value.

Corporate Information

Registered and Corporate Office

GA/95/D, Link Road, Middle Badda,Gulshan-1,

Dhaka-1212.

Date of Incorporation

September 23, 1986

Commencement of business

November 06, 1986

Telephone

9852184, 9854923

PABX-9852181-82

Nature of Business

All kinds of non-life insurance business

Fax

880-2-9852183

Authorized Capital

Taka 1000 Million

Company Website

www.janatainsurance.com

Paid-up Capital

Taka 383.527 Million

E-mail

[email protected]

Face Value Per Share

Taka 10.00

Company Secretary

Md. Saiful Islam

Contact # 01713-033551

Listing with DSE

12.10.1994

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Auditors

Mahfel Huq & Co.

Chartered Accountants

Listing with CSE

10.10.1995

No of Shareholders

5512

Legal Retainer

Sk.Awsafur Rahman

Advocate

Supreme Court of Bangladesh

Reserve Fund

Taka 117.26 Million

Tax Adviser

Kazi Halim & Associates

Credit Rating from

Alpha Credit Rating Limited

(Date of Rating December 06, 2015)

Rating Action : Surveillance

Long Term Rating-A

Short Term Rating-AR-3

Outlook Stable

Share Department

In-Charge, Share Department

Mr. Md. Ahsan Habib

Corporate Office

Ga/95/D, Link Road(3rd

floor)

Middle Badda,

Gulshan-1, Dhaka-1212.

Tel : 01199220480

E-mail : [email protected]

Business nature:

The principal object of the company is to carry on all kinds of insurance, guarantee, and indemnity

business other than life insurance business.

Company formation:

The Company was incorporated and commenced its business as a public limited company under

companies Act 1994 on 23rd

September, 1986 with a view to run all types of insurance business

except life insurance as per insurance Act, 2010 (previously insurance Act 1938) in Bangladesh.

Ownership and Management:

Ownership:

Sponsors/Promoters & Directors: 54.53% General Public: 45.47%

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Board of Directors and its Committees:

Chairman Belal Ahmed

Vice

Chairman Aziz Al-Masud

Directors Qamrun Nahar

Sultana Hashem

Zafrul Islam Chowdhury

Roxana Zaman

Fahima Akhter

Savera H Mahmood

Kamruddin Parvez

Zannatul Ferdous Zeena

Farahnaz Chowdhury

Afroza Zaman

Farhana Zaman

Warisuzzaman Chowdhury

Independent Directors Md.Moniruzzaman, FCA

Abu Hyder Chowdhury(Amzad)

Makin-ur-Rashid(Rossi)

Chief Executive Officer Md. Fazlul Hoque Khan

Advisers M.A. Hashem, Ex-MP

Saifuzzaman Chowdhury,MP

State Minister, Ministry of Land

Govt. of the People‟s Republic of

Bangladesh

Executive Committee

Chairman Zafrul Islam Chowdhury

Members Qamrun Nahar

Roxana Zaman

Fahima Akhter

Farhana Zaman

Savera H Mahmud

Audit Committee

Chairman Md. Moniruzzaman,FCA

Members

Aziz Al-Masud

Fahima Akhter

Afroza Zaman

Warisuzzaman Chowdhury

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Management:

Chief Executive Officer Md. Fazlul Hoque Khan

Additional Managing Director Mohammad Didarul Islam

Executive Vice President & Chief Financial Officer Md. Saiful Islam

Senior Vice President Md. Abu Musa Chowdhury

Md. Towhid-ul Amin Chowdhury

Md. Moniruzzaman

Md. Anwaruzzaman

Md. Ibrahim

Md. Lutfur Rahman

Vice President Md. Shafiqur Rahman

Md. Azizul Hoque Nasu

Md. Nurul Islam

Mohammed Monjurul Alam

Senior Assistant Vice President Md.Mahbubur Rahman

Mohammad Mohsin Labid

Assistant Vice President Mir Md. Abdur Raquib

Mohammad Nazem Hossain

Sayed Badrul Islam

First Assistant Vice President A.K.M. Zahirul Alam

Md. Monirul Alam Chowdhury

Md. Abul Kamal Azad

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Coverage, Products & Policies:

Fire Insurance

Fire Insurance (including Allied Perils)

Property All Risks Insurance

Industrial All Risks(IAR) Insurance

Power plant Operational package Insurance including

Business Interruption & Third Party Liability

Marine Insurance

Marine Cargo Insurance (Import/Export by Sea, Air,

Road including Inland transit)

Marine Hull Insurance

Engineering Insurance

Machinery Breakdown Insurance

Deterioration of Stocks (DOS)

Boiler and Pressure Vessel (BPV)

Electronic Equipment Insurance (EEI)

Erection All Risks (EAR)

Contractor‟s All Risks (CAR)

Motor Insurance

Automobile Comprehensive Insurance

Automobile Act liability Insurance

Miscellaneous Insurance

Burglary Insurance

Money on ATM Booth Insurance

Money in Safe, Money in Transit, Money on Counter (for Bank) Insurance

Cash in Private/Commercial Premises Insurance

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Fidelity Guarantee Insurance

Workmen‟s Compensation Insurance

Personal Accident Insurance

Safe Deposit Box (Bank Lockers) All Risk Insurance

Hajj & Umrah Travel Insurance Policy

Details of Policy guide:

Policy guides are:-

The Insurance Act, 2010

The Companies Act, 1994

The Income Tax Laws, 1984

The Securities & Exchange Commission Rules, 1969

The Tariff books for rating of Insurance risks

The re-insurance treaty with Re-insurer (SBC)

The Memorandum and Articles of Association of the Company

HR policy of the Company

Marketing policy of the Company

The procurement policy of the Company

Investment policy of the Company

Product activities and initiatives:

As we know the risk is the term, which refers to the probable disadvantageous, undesirable or

unprofitable outcome of a fortuitous event, risk is involved in every aspect of the business

environment. Without undertaking risk an entity‟s return will be very little.

Risk management is one of the most important factors in the business world. Insurance companies

deal with all these risks.

These risks are mainly those, which are taken on behalf of the insured, i.e., the insured may claim

against his policies anytime. To minimize these risks Janata has undergone some techniques.

They are:

Re-insurance policy

Holding cash in hand

Having STD and FDR accounts with

the banks

Reserve

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When the company issued policies to the clients it automatically adopts some risks related to that

particular policies. There is a „Central Rating Committee‟ organized by the IDRA, which calculate the

risk associated with a particular subject matter to be insured and fix up the tariff rates. All of these

will be discussed later with the particular policy. Janata insurance covers more or less all types of

risks except life, as we are a general insurance Co. Moreover, they do not cover crop risk., aviation

risk, etc. Insurance Company collects information about various types of risks by sending their

inspectors to the field. To cover the policy risks Janata charges a small amount of premium from the

policyholders.

1.3 Nature of Claims Settlement:

Fire, Marine, Engineering, Motor and Miscellaneous.

Steps performed in claim settlement:

Appointment of Surveyors

Scrutinizing Survey Report, Policy and its enclosures.

Submission to Claim Committee for consideration.

Transmission to Sadharan Bima Corporation (Reinsurer) if it is beyond the Company‟s

jurisdiction.

Short write-up on internal claim settlement policy and procedure of the company:

Perhaps the most complex matter of general insurance is claim. Complex in the sense that most often

there are misunderstandings between the insurer and the insured about the terms and conditions of the

policy. That is why, claim is regarded as important and when the claim is fair and logical, it should be

settled instantly.

Procedure of submitting a claim:

Whenever an insured faces any loss, he/she should immediately inform the insurer in written format

and claim of the loss, whenever submitting the claim, he/she must possess a procedure. The right

procedure is stated below step by step:

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First, the insured should inform the insurer in written along with certificate/policy immediately

after loss with the letter of claim intimation.

Second, he/she should submit the insurance certificate (in case of motor claim) and policy (in

case of fire, marine and miscellaneous claim).

Finally, he/she should submit the supporting papers and documents in this regard as required by

the insurer. The supporting papers and documents may be the following:

In case of Motor Policy:

Blue book of the vehicle.

Tax token

Fitness Certificate.

Copy of G.D. entry.

Photocopy of driver‟s license.

Claim form (duly completed by the insured) & Bank.

3 quotations from different workshops.

Survey Report.

Driver‟s statement.

Photograph of the vehicles.

Letter of subrogation (in case of total loss)

In case of Fire Policy:

Fire Brigade Report.

Copy of G.D. entry.

Claim form (duly completed by the insured).

Survey Report.

Meteorological report, Certificate from Commissioner/UP Chairman (in case of flood).

Valid documents regarding electrical installation.

Electricity bill for last six months.

Stock statement duly certified by the bank.

Color photograph, video.

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In case of Marine Policy:

Survey Report along with color photographs.

Claim Bill.

Nondelivery Certificate (in case short lading).

Bill of Lading.

Invoice.

Note of protest.

Boat note.

Import manifesto.

Chartered party Agreement.

Packing list.

Bill of entry.

Letter of subrogation.

Letter of indemnity.

Course of Action of the Company Take:

The Company follows a good strategy of facing any claim. The course of action of the

company is summarized below:

Firstly, the company requires a letter of intimation from the claimant when submitting the claim.

Secondly, after receiving the letter of claim intimation in written, the company verifies the policy

or insurance certificate and decides whether the claim is payable under terms & conditions of the

policy/insurance certificate.

Thirdly, if the company finds the claim under the policy or insurance certificate, then the

company engages a surveyor to survey ascertain the loss.

Finally, according to the Survey Report and in favor of insurance claim, the company settles the

claim after receiving necessary documents.

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Dispute between the Company and Client:

Most often there are misunderstandings between the insurer and the insured about the amount of the

claim as the interest of the client is always to get more and the tendency of the insurer is to settle

claim as little as possible. If there is any dispute between Janata & the client regarding the amount of

claim, the following situation may arise:

In case of any dispute, the client can complain to the IDRA, then it calls representatives from

Janata and requires necessary documents.

IDRA verifies the overall situation and again set up the amount of claim.

If the company doesn‟t agree to the amount set up by the controller, then it refuses to settle the

claim and the overall situation goes to the court.

Effectiveness of Claim settlement:

On top priority basis. Within 90 days‟ from the date of receiving the final Survey report.

Frequency of losses:

2014 2015

60 50

Investment opportunities:

FDR

Investment in Share Market

Purchase of Land and Building subject to approval of the Regulatory Authority.

On an average, how many policies are sold in a year what types:

2015

Fire: 1893 Marine: 3773

Miscellaneous: 242 Motor: 10205

Grand Total: 16113

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Section-B: Problems and Prospects of Doing

Business of Janata Insurance Company Ltd.

2.1 The basic challenges, constraints, barriers and problems

faced by Janata to do business as an insurance company:

Unhealthy competition in the market specially by the new generation Companies giving excess

commission etc.

Janata Insurance Company Ltd. has always been in the forefront of implementing different risk

management tools and techniques. A critical success factor for sustaining profitability and continuous.

Non-Life Insurance Companies are exposed to a number of risks of which Market Risks, Operational

Risks and Reputation Risks, etc. are there, In order to manage these Risks properly Insurance

Development Regulatory Authority (IDRA) has issued guidelines which are being followed by the

company with utmost-care and dedication. Internal Control System is being made effective by

increasing the internal audit, both comprehensive and others, of the various affiliated offices as well

as Head of the Company.

2.2 What are the major opportunities and prospects of Janata:

Support from the sponsors who are renowned Industrials

Support from schedule Banks.

Goodwill and prompt settlement of claims.

2.3 How can it improve business:

By opening new branches specially in Dhaka, Chittagong, Khulna, Sylhet and Rajhsahi. They are

undertaking a short term business plan for robust growth of business. For sound growth of business

,they have taken different strategies like improvement of marketing and HR policy, promotion to

deserving marketing employees , opening of new branches and the introduction of new products.

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2.4 Who creates major barriers while doing business and how,

what things should have been done to solve it:

Payment of excess commission by new companies.

The Insurance Development & Regulatory Authority (IDRA) can only control this bad practice.

Section-C: Perceptions of people towards Insurance

Risk Management

3.1 Interview No. 1

QUAMRUN NAHAR

She is a Tax adviser. Her office is in Kakrail but she lives in Mirpur. She is a pretty realistic person

who seeks for logic behind everything.

Perception about insurance:

She thinks insurance is important for every life. When she is asked why does she think it is important,

she replied,” People do not usually save money if there is no such scheme. That‟s why insurance is an

important tool of saving.” When we asked,” why not fixed deposit?”, she answered,” You need less

money to pay as a premium in insurance than in, deposit and you will surely get the money back even

if you die before paying all the premiums which is not possible in fixed deposit.”

She thinks for saving or security of life, insurance plays an important role.

Insurance:

She owns an insurance policy named “Pension scheme” in ALICO. She pays 16000 taka per year as

the premium. When it will get matured, she will get 7,00,000 tk.. The policy will get matured in 2018.

She has been paying the premium from 1998 and will pay till 2018. It‟s a policy of 20 years. She has

taken this insurance policy for the security after retiring.

Problems:

When she is asked about problems, she answered,” When she first opened the account in ALICO, the

company lacked booths which was a major problem for her to go the main agency office and pay the

premium. But now things have changed. Now the company has opened many area wise branches and

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booths for the payment of premium. And it has also opened online paying system which has reduced

shoe and leather cost of going to the branches.” And she also believes that she won‟t have to go

through any harassment when collecting the money after maturity. She is pretty happy with the

service.

In the broad perspective, she thinks Bangladeshi people have less knowledge about insurance and its

terms and conditions. That‟s why people in Bangladesh do not show any interest in taking an

insurance policy.

Summary:

Discussing with her, we came to the summary that she is happy with her insurance policy and thinks

that everyone (who are capable obviously) should take insurance policy for the safe measure or for the

security of life. And more promotional activities should be taken by the government and insurance

companies to spread the knowledge about insurance.

3.2 Interview No. 2

KHALIL MOLLA

Khalil lives in Mirpur and does the job of security guard. He is a poor citizen in our country.

Perception about insurance:

When he is asked “what do you know about insurance?”, he replied,”it‟s like a DPS in the bank from

which you will get money back after 7 or 10 years.”

We further asked,” what do you think is it necessary to go for an insurance?” He answered,” yes! Of

course, poor people, like him, have to go for insurance for their family‟s security. When he will die,

his family may get some money. He thinks insurance is important for poor people like him .

Insurance:

No! He doesn‟t have any insurance policy. He said that he doesn‟t have enough money to effort an

insurance policy. When we asked,” if you had money, what you would do? Would you get an

insurance policy? , he answered,”still NO!”

Then he was asked to give the reasons of why not. He told that there were so many of his relatives in

the village who paid the premiums, but when it was the time for getting the matured money, the

company got vanished. In specific terms, which we call, it was all fraud business of local people

selling false insurance policy.

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Problems:

The main problem is they cannot trust the company. From his bitter experience of insurance, he thinks

every insurance company is selling fraud policies. When it‟s time to collect the money, the company

vanishes. And many people in the village side, do not know about insurance.

But he thinks that if these problems were not present, then he and so many of poor people like him

would go for insurance. Because he thinks it‟s a very good concept for getting the security for him

and his family.

Summary:

Mr. Khalil thinks insurance is a very good tool for the security, but he won‟t ever take an insurance

policy because he doesn‟t trust them. He thinks the company will take all his money and will never

come back to him as he saw many of his relatives experiencing this situation.

3.3 Interview No. 3

BITHI CHOWDHURY

Bithi lives in Mirpur and is currently working as a housewife in her own home.

Perception about insurance:

When she was asked about the concept of insurance she replied that she had little interest in it and did

not believe they were effective.

When she was asked about the necessity of insurance she strongly replied in the negative stating that

in Bangladesh the insurance companies are not working properly and if a person can manage the

household properly with timely savings than there is little need of insurance.

Insurance:

No! He doesn‟t have any insurance policy. He said that he doesn‟t have enough money to effort an

insurance policy. When we asked,” if you had money, what you would do? Would you get an

insurance policy? , he answered,”still NO!”

Then he was asked to give the reasons of why not. He told that there were so many of his relatives in

the village who paid the premiums, but when it was the time for getting the matured money, the

company got vanished. In specific terms, which we call, it was all fraud business of local people

selling false insurance policy.

Problems:

The main problem is they cannot trust the company. From his bitter experience of insurance, she

thinks every insurance company is selling fraud policies. When it‟s time to collect the money, the

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company denies the payment or creates some sort of legal crack to slip through and not pay the

insured. The companies use dramatic and unpractical sales pitches through agents which also need

keen attention.

Summary:

Mrs. Bithi says that insurance if effective, properly, can be a big help to middle-class and lower-class

families and can create a greater environment of engagement in financial or social activities, but

unfortunately judging by the condition of corruption and uncertainty in Bangladesh that is highly

unlikely.

3.4 Interview No. 4

KHONDOKAR ASHIF MUJTOBA

Ashif lives in Banani. He is a recent graduate and is currently employed at an IT firm as a software

engineer.

Perception about insurance:

Ashif‟s perception was quite clear. He described insurance to be a means to reduce risk and liability

and transfer it from the insured to a larger and more capable entity who is able to withstand large risk

exposure units.

Insurance:

He did not have an insurance policy, but he was considering getting a causalty insurance. More

specifically, he was considering getting an insurance for his computer at home as it was one of his

main source of work and financial earning and it was very expensive as well.

But he was troubled by the similar confusion for the other interviewed common people. Premiums,

time, assurance etc.

Problems:

What ashif finding troublesome was the fact that there was no specific information on him that could

help him choose the correct company or the correct form of insurance for his property. He was also in

doubt regarding the correct premium amounts and also if he would be properly reimbursed when an

accident was actually to take place.

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Summary:

Ashif spoke highly of the sector overall, but was concerned with various facts which are familiar in

terms of the entire insurance industry. The less participation of the companies in various activities and

promotional activities created an information void for the willing people and also the corruption and

previous experience of the companies that they do not reimburse properly. He specifically suggested

that the industry should focus on driving out the bad reputation of being “frauds” from the society.

3.5 Interview No. 5

REDWAN AHMED

Redwan ahmed is the 2nd

year student in college who lives in Savar.

Perception about insurance:

He thinks insurance is important for safety. Anything can happen in future, so we all must take

precautionary measures. He also thinks life insurance is the most important insurance. He also added

property and casualty insurance is also important because of the safety of the company. When we

asked him,” do you think premium is a loss for individual or the company if the occurrence doesn‟t

take place?” , he answered,” NO! I think it‟s a safe measure for company, if ,by chance, any loss

occurs then the firm will have to bear more loss.”

He strongly supports insurance for life or property.

Insurance:

Yes! He has an insurance coverage named “Shikkha britti insurance” which was opened by his mother

when he was too young. He will get the money of 5,00,000 in 2017 which is maturity date. He thinks

it will help him a lot to graduate from a well known university.

He thinks ever student like him should go for these kind of insurance and every parent should be

aware of this.

Problem:

“Most of the people in Bangladesh does not know about insurance. As Bangladesh is a poor country

and the GDP is low, most of the poor people thinks it as a waste of money which is actually not. If

they are provided with proper information and with the clear vision of insurance, most of them can get

interested to go for the insurance. So main problem is lack of promotional activities.” He said.

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Summary:

Redwan Ahmed is very optimistic student. He thinks insurance can change people‟s life. We

all have to realize it. We need to take proper promotional activities to spread the news of

insurance in all sector.

Section D: Recommendations

By analyzing the overall report of Janata insurance and the statements provided by the respected

respondents we can conclude that the insurance mechanism in Bangladesh has developed in recent

times.

But major changes are required in this mechanism in order to spread its grasp over a wider range of

people.

The insurance mechanism needs more transparency and solvency in its operations and ways of

conduct. As we have seen Janatas one of the major constraints is unhealthy competition in the market

and payment of excess commission by new companies. This constraint can be overcome effectively if

the Insurance Development Regulatory Authority(IDRA) in support of the government created a more

efficient and transparent control system and insurance mechanism, by reducing the level of illegal

practices and corruption in this sector.

If the rules and regulations were strict enough and the laws regarding insurance were more stringent

and any illegal practices such as payment of excess commission, were prohibited and backed up by

high levels of fines and punishments then the mechanism and the level of competition would have

been more healthy and environmentally friendly.

Another problem which is a core issue of concern is the increasing number of fraudulent organizations

in villages and small towns.

Due to these fraudulent organizations, peoples trust from the insurance mechanism is reducing day by

day also they are concerned that even if they pay the premiums whether they will get the matured

amount or not is a major issue of concern, due to this many people especially in rural areas are

unwilling to take insurance policies.

In order to prevent this major problem government should take major initiatives such as creating

committees in different villages and small towns who would check the authenticity of the

organizations and severe punishment should be entitled to the fraudulent organizations. Also IDRA

should work more diligently and create a more systematic and effective control system to ensure that

the organizations are not doing any injustice to the policyholders and giving them their full

compensation.

Page 21: Perception, Prospects & Problems of Insurance Industry: A Case Study on  “Janata Insurance Company Ltd.”

Page | 21

TEAM ALPHABET

References:

Website of Janata Insurance Company Ltd. (www.janatainsurance.com)

Annual Report of Janata Insurance Company Ltd.

MD. Didarul Islam,

Additional Managing Director,

Janata Insurance Company Ltd.

01711520689

MD. Saiful Islam,

Executive Vice President & Chief Financial Officer,

Janata Insurance Company Ltd.

01819547770

THE END