PEPPERDINE INFORMATION TECHNOLOGY · education. Pepperdine University uses both Sakai CLE and the...
Transcript of PEPPERDINE INFORMATION TECHNOLOGY · education. Pepperdine University uses both Sakai CLE and the...
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P E P P E R D I N E I N F O R M A T I O N T E C H N O L O G Y
M O N T H L Y R E P O R T
Table of Contents
Leadership....................2
Updates........................3
Technology & Learning
.......................................4
Faculty Spotlight..........5
Upcoming Events........6
Information Security Tip
of the Month................7
Benchmarks &
Accountibility...............8
Information Technology
Pepperdine Help Desk
Available 24/7
(310) 506-HELP or
(866) 767-8623
IT Website
community.pepperdine.edu/it
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INSIGHT | JUNE | 2013
J U N E 2 0 1 3L E A D E R S H I P
Pepperdine Community Members Discuss TechQual Findings with IT LeadershipEarlier this June, IT’s Leadership Council and
Chief Information Officer Jonathan See teamed
up to conduct mini town hall presentations for
Pepperdine faculty and staff at the Malibu and
West Los Angeles campuses.
The presentations were part of a new commu-
nications initiative to become more open and
transparent with feedback gathered by IT’s an-
nual TechQual survey. Every year, IT leadership
uses the survey feedback to set technology pri-
orities and objectives.
“We wanted to illustrate to the Pepperdine com-
munity that we are listening to their feedback, which I think they appreciated,” said Landon Phillips mem-
ber of IT’s Leadership Council.
More TechQual mini town halls will be conducted after the summer season when more of the faculty, staff,
and students return to campus.
A recording of the presentation held at the Law School can be found at:
http://lawtech.pepperdine.edu/2013-techqual-results/
The 2013 survey questions can be found at:
http://community.pepperdine.edu/it/content/2013_techqual_survey_questions_approved.pdf
P E P P E R D I N E I N F O R M A T I O N T E C H N O L O G Y
M O N T H L Y R E P O R T
Landon Phillips of Technology and Learning presents TechQual results to the West Los Angeles campus.
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This past May, Pepperdine faculty and staff were
notified about the new Device Management ser-
vice, which is an extension of IT’s software patch-
ing service to ensure all university-owned comput-
ers are safe from malicious malware and viruses. Thus far, the device management team has
successfully enrolled most university-owned computers into the device management service
and the team is on schedule to begin patching Adobe Reader, Java, and Flash during the week
of June 17, 2013.
When the patching begins, individuals’ experience will depend on the degree to which the
software on their Pepperdine computer is up to date. Those computers with software that is
significantly out of date may need to be rebooted one or more times during the initial patching
session. Below are the pop-up windows you will encounter during patching.
To reduce the potential number of reboots, visit http://browsercheck.pepperdine.edu, click on
the big blue “Update Browser Plug-ins Now!” button, and then click any “fix-it” buttons that may
appear.
Please contact the device management team at [email protected] if you
have any questions. To learn more about Pepperdine’s Device Management service please visit:
http://community.pepperdine.edu/it/services/devicemanagement/
The Device Management blog will inform those in the Pepperdine community who want to know
details about device management. Stay up-to-date and subscribe today, by visiting the blog
and entering your email address at http://devicemanagement.pepperdine.edu/
Device Management Team Begins Patching Computers June 17
U P D A T E S
Windows Macintosh
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Alan Regan to Serve as a 2013 Apereo Sakai Fellow
On Tuesday, June 4, 2013, Alan Regan, director of Technology
and Learning was recognized as a 2013 Apereo Sakai Fellow
by the Apereo Foundation. Alan earned this recognition for his
passion and leadership work in technology and learning and
his continued involvement and contributions to the Sakai com-
munity. Last year, Alan served as the program chair for the joint
2012 Jasig-Sakai Conference and was the program chair of the
2013 Open Apereo Conference.
“At Pepperdine University, our motto is ‘Freely ye received, free-
ly give.’ Since open source solutions, like Sakai, are freely of-
fered to the world, contributing to the conference or sponsoring
bug fixes is our way to give back to the Apereo community,”
commented Alan Regan.
Only four fellows were chosen this year by the Apereo Sakai Fellows program. As a fellow, Alan
will have the opportunity to speak at various Sakai conferences on his work in helping advance
teaching and learning in academia. Information Technology would like to congratulate Alan on
this prestigious and well deserved award.
T E C H N O L O G Y & L E A R N I N G
In early June, Technology and Learning attended the
Open Apereo 2013 conference in San Diego, CA. The
Apereo Foundation is the new organization that com-
bines the Sakai and Jasig communities and produc-
es enterprise-ready, open-source solutions for higher
education. Pepperdine University uses both Sakai CLE
and the Central Authentication Service (CAS).
At the conference, the Technology and Learning
group led two pre-conference workshop on Sunday,
June 2, titled “Teaching with Sakai CLE from the Ground Up!”, joined by Dr. Stella Erbes of Seaver
College’s Humanities and Teacher Education program.
The presentation can be found at http://community.pepperdine.edu/techlearn/events/
sakai2013/
TechLearn Group Shows Apereo Conference Attendees How to Teach with Sakai
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F A C U L T Y S P O T L I G H T
Dr. David Smith Speaks About How Cloud Storage Encourages Collaboration in the Classroom
In the latest Pepperdine Univer-
sity faculty speaker series event,
Pepperdine Professor Dr. David
M. Smith, Associate Dean of Ac-
ademic Affairs and Associate
Professor of Economics of the
Graziadio School of Business and
Management, discussed how he
has fostered collaboration with
online storage solutions. In 2012, Dr. Smith won an Information Technology Grant for his proposal
centered on cloud storage.
Cloud storage has become a convenient way for consumers and organizations to access their
files anywhere, anytime via cloud-based file management services, such as Google Apps, Box.
com, Dropbox, SugarSync, and Evernote. As these online service technologies become more
common in education and in the workplace, it is becoming more important for faculty to know
how to effectively implement these tools into their teaching.
In his presentation, Dr. Smith demonstrated lessons learned in migrating to a cloud-based file
management system, and highlighted important considerations for faculty.
To watch Dr. Smith’s presentation and the whole Faculty Speaker Series, please visit: http://com-
munity.pepperdine.edu/techlearn/teaching/speaker-series/
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Pilot Group Tests Self-Service Password Reset Portal
IT is partnering with Fischer International Systems to implement a self-service password reset portal.
The new automated system will allow students, faculty, and staff to manage their own passwords
for Network IDs, Microsoft Exchange Email, and Pepperdine Gmail accounts.
To ensure the service is optimal for the community, IT has gathered a group of pilot testers made up
of IT staff and colleagues from across the University. The most notable benefits of the new system
include:
- Eliminates the need to call the Pepperdine Help Desk to reset a password
- Provides anytime, anywhere password reset service even for mobile users
- Lowers annual support costs for the University
Throughout the summer, the pilot group will be testing the service which should be ready for use in
the fall semester.
The June and July 2013 PeopleSoft and Simpler classes are now scheduled and available for sign-
up. These workshops are a great way to learn and sharpen your job skills with practical hands-on
training. In addition, to the Credit Card Reallocation class, Credit Card Substantiation training
is now included in the Finance suite of classes. Going forward these two classes will be offered
back-to-back; however, each class requires its own registration.
Class sizes are limited; so if you’ve registered for a class and you are not be able to attend, please
email the instructor ([email protected]) so he can open the seat to those on
the waitlist.
Navigate to Pepperdine’s Information Technology events calendar to sign up for a class:
http://community.pepperdine.edu/it/about/events/
PeopleSoft and Simpler Summer Classes Now Available!
U P C O M I N G E V E N T S
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Recently about 524 members of the Pepperdine community received
a convincing, targeted phishing scam message - a message which is
designed to trick the recipient into giving away financial information
or passwords. The phishing email looked as though it came from an
@pepperdine.edu email address which made some users think it was
ligitimate. The email was soon caught by Pepperdine’s spam filter,
which prevented it from being distributed to a larger audience.
Forging emails from Pepperdine or any email is as easy as someone
putting your information in the return address of a physical envelope and enclosing a letter that
looks like your stationery and signed by you. However, just like that physical letter, if you slow down
and look at it for a moment, the forgery is obvious.
How to Identify and Deal with Phishing Emails:
Slow down; think before you click.
Just delete obvious scams; do not forward them.
Contact the purported sender, if you’re truly not sure.
Never input your Pepperdine ID & Password on non-Pepperdine sites!
If you did input your ID and password, immediately go to https://networkid.pepperdine.edu and
change your password or call the Pepperdine Help Desk for assistance at (310) 506-4357.
What is Pepperdine IT doing about Phishing?Universities across the country get many of these types of messages every week. Pepperdine IT pro-
actively uses best practices to combat phishing, as follows:
Filtering: The spam filter blocks a high volume of spam and phishing messages (300,000-500,000
each week). Learn more at: https://community.pepperdine.edu/it/tools/email/spam/
Training: Pepperdine IT also offers training to help you easily spot phishing messages and develop
habits that will help you avoid phishing traps. You are the final defense against phishing. Learn more
by visiting the training section on the following page: https://community.pepperdine.edu/it/securi-
ty/
Resources: For in-depth information about phishing, please see: https://community.pepperdine.
edu/it/tools/email/spam/phishexped.htm
I N F O R M A T I O N S E C U R I T Y T I P O F T H E M O N T HHow to Protect Yourself From Phishing Scams
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S u b s c r i b e o r T e l l U s W h a t Y o u T h i n kDo you know someone who would benefit from reading IT’s InsighT Report? Or do you have a
question or comment about the report? Drop us a line at [email protected].
This summer skip the help desk and submit your technology request using the Custom Service
Request Form (CSRF). This newly improved service was introduced in September 2012 to serve as
an alternative to calling the help desk for non-emergency issues.
Requests that are submitted online are automatically analyzed and sent directly to the appro-
priate IT support team. No need to talk to the help desk. Users are able to enter their technology
requests in their own words by filling out a tailored form based on their technology need.
Since September 2012, 1,952 requests have been made which is an average of 244 request per
month. The most common requests made are for telephone services and audio-visual requests.
However, the Custom Service Request Form is able to handle other technology requests, such
as Canon copier issues, email questions or problems, Lexis-Nexis issues, computer browser issues,
and much more.
Requests made with the CSRF are sent to the most appropriate support group including sup-
port staff at all Pepperdine schools and campuses. Most requests made using this form will be
processed between 8am and 5pm on Pepperdine workdays. To submit a request today, go to
http://ebony.pepperdine.edu/TechnologyRequestForm/CustomServiceRequest.aspx
Skip the Help Desk and Submit a Request via the Custom Service Request Form!
A C C O U N T I B I L I T Y & B E N C H M A R K I N G
Pepperdine Help Desk. During May 2013, there were 1,163 requests for support managed through
the Help Desk. Of these requests, 65 percent were resolved within two days and 94 percent were
resolved in fewer than five days. The average wait time for individuals calling the Help Desk was
58 seconds. Seventy-four percent of requests were resolved by the Help Desk on the first call.