PeopleSoft Technical Administrator (PS Admin)

Working closely with System Analysts, Project Managers, and Application Developers, you will be responsible for the technical support of our global PeopleSoft Implementation. Primary responsibilities will include Production Support and administration, secondary will be incident reduction and performance tuning. You will apply your advanced proficiency in anticipating problems, analyzing and creating innovative solutions, troubleshooting system issues, and ensuring rock solid performance and stability.

PeopleSoft Specific Responsibilities:

Build/Install all PeopleSoft related servers in the production environment (Application servers, web servers, file servers, etc.)

Assure Availability and Performance of all PeopleSoft servers and related processes. (Cobol, Tuxedo, SQRs, Process Scheduler, Weblogic, Integration Broker, etc.)

Migrate development changes to production Provide RCA for outages and assure no recurrences Utilize content management software to create technical documentation Provide technical training/hand-off to junior level technicians Assist in architecture review and documentation Assist in application automation and monitoring configuration/design Track/Monitor all PeopleSoft related incidents in Remedy Provide assistance with advanced application security support, DB and file security. Lead/Facilitate meetings and provide leadership within the support teams Liaison between support and project teams to assure requirements are fulfilled. Install tax updates, bundles, and other application-related patches. Tune Weblogic, App Servers, Processes/Jobs, DB Queries, etc., to improve

performance.

General Support Responsibilities:

Provide I/T application support and operations functions for mission critical applications utilized by Dell business segments worldwide

Coordinate activities of cross functional teams within I/T and the business, to troubleshoot, isolate and correct issues impacting Dell's application environment. Assist in change deployment activities and post implementation testing efforts.

Remedy Trouble Ticket Management - The support analyst is responsible for responding to trouble tickets within assigned Remedy queues, then isolating and correcting systems issues in an effort to restore service as quickly as possible. This entails proactive monitoring of assigned software applications and taking appropriate action to avoid issues before they impact Dell business users.

Crisis Management - During crisis conditions, the analyst will be called upon to act in the role of problem facilitator to drive cross functional efforts of various teams toward issue resolution. The analyst must be able to interface with other support organizations within and outside of Dell. The analyst also must provide a clear channel of communications with business partners during and after the crisis to foster a positive business relationship.

Knowledge Management - Participate in development and documentation of key support information and resolution steps to ensure knowledge is shared consistently across all support teams.

Business Partner Interface - The analyst will have a direct interface to our business partners in the Dell business segments. The analyst must exhibit excellent communication (English language) and customer service skills to present a positive image of the support organization.

Business knowledge - The analyst must quickly develop a thorough understanding of Dell's business environment, their assigned set of applications, and the underlying business processes

Knowledge and Skills:

Required:

Candidate should have 5+ years experience and be able to demonstrate technical skills supporting, troubleshooting, configuring, installing, upgrading, patching, tuning and migrating the following items:

o PeopleSoft 8.5X/9.X (HRMS and CRM)o Tuxedoo Cobolo SQRso Weblogic (PIA)o Change Assistanto Integration Brokero Process Schedulero Application Designer

Windows and Linux OS administration proficiency including shell scripting on both platforms.

Oracle Database (SQL – queries/updates/inserts/deletes, DML, user permissions/security, review stored procedures, imports/exports, knowledge of common DBA views and Oracle Enterprise Manager and performance tuning via indexes, etc.)

Understanding of networking concepts and troubleshooting. Knowledge Centered Support (documentation) Excellent problem solving and customer service skills Strong oral and written communication Ability to remain calm and think clearly in crisis situations Ability to react quickly and take appropriate action under pressure Must be able to coordinate activities and drive cross functional teams toward issue

resolution PeopleSoft backup and recovery processes Analytical problem solving skills Strong attention to detail/accuracy Professional Maturity and excellent business acumen Demonstrate appropriate level of confidence and urgency in taking action Excellent communication skills (verbal & written) Multi-tasking, organization, and planning skills Conflict management and resolution skills

Highly Desired Skills:

Remedy OBIEE PeopleSoft HCM/CRM Functional Experience Peopletools/SQR/Cobol/Java Development Experience Taleo PeopleSoft Portal Empirix Microsoft/Linux/Oracle DB Certifications Control-M

Education:

Bachelor's degree in CS, CIS, Mathematics, or Engineering.