PeopleSoft Proprietary and Confidential, Copyright 2003 PeopleSoft, Inc. For Internal Use Only, Do...

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PeopleSoft Proprietary and Confidential, Copyright 2003 PeopleSoft, Inc. For Internal Use Only, Do not distribute outside of 2004: Extending our Lead with New Functionality Streamlined Installation Maintaining Applications Implementing Implementing Applications Applications Using Using Applications Applications Built-In Support Diagnostics Instrumented Performance Tuning Automated Updates Automated Configuration Out-of-the-Box Integration Task-Oriented Navigation Fewer Clicks Instant Collaboration Quality Accelerated Upgrades Interactive Services Repository Click on underlined text for more details

Transcript of PeopleSoft Proprietary and Confidential, Copyright 2003 PeopleSoft, Inc. For Internal Use Only, Do...

PeopleSoft Proprietary and Confidential, Copyright 2003 PeopleSoft, Inc. For Internal Use Only, Do not distribute outside of PeopleSoft.

2004: Extending our Lead with New Functionality

• Streamlined Installation

MaintainingApplications

ImplementingImplementingApplications Applications

UsingUsingApplications Applications

• Built-In Support Diagnostics

• Instrumented Performance Tuning

• Automated Updates

• Automated Configuration

• Out-of-the-Box Integration

• Task-Oriented Navigation• Fewer Clicks

• Instant Collaboration

Quality

• Accelerated Upgrades• Interactive Services Repository

Click on underlined text for more details

PeopleSoft Proprietary and Confidential, Copyright 2003 PeopleSoft, Inc. For Internal Use Only, Do not distribute outside of PeopleSoft.

2004: Where We Are - Significant Early Results

25%25% Less time to install

30%30% Less time to configure

20%20% Less time to implement new applications

40%40% Less time for vanilla application upgrades

25%25% Less time for customized application upgrades

30%30% Less time to complete common user tasks

80%80% Fewer steps to apply maintenance updates

34%34% Fewer incoming calls per customer

44%44% Less time to resolve and close support cases

74%74% Improvement in average end-to-end transaction time

Note: Based on internal benchmark data averaged across FMS 8.8, SCM 8.8, HCM 8.9, CRM 8.9

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