Change is like the weather: If you can’t predict it, how do you prepare for the storm? CEOs expect the amount of change in their organizations to continue to increase, yet they recognize that their teams’ capacities to manage the escalating volume of change is not keeping pace.1 A conflict is brewing between change initiatives and the day-to-day work that shapes each employee’s experience. The ever-increasing intensity of change is driving “change fatigue.” When change fatigue overtakes individuals and teams, adoption plummets and those impacted exhibit diminished capacities to adapt to change. The most common driver of change fatigue? The pressures and frustrations of taking on simultaneous changes without adequate preparation.

Organizations in the midst of this storm are seeing negative impacts with measurable financial consequences. The most costly impacts of change fatigue include:

• Employeeturnover• Increasedprojectfailures• Productivitylosses• Dissatisfactionanddisengagement• Higherlevelsofabsenteeism

Do you know?

• Thetopstrategicchangeinitiatives in your organization this year?

• Thedegreeandvolumeofchange your employees will face?

• Thechangesthatarelikelytocollide?

• Howmuchchangeistoomuch?

• Thepotentialbottom-lineimpact of change saturation?

• Howyoucanmitigatetherisks?

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Mitigate your Risks, Improve your Line of Sight

Doyouhavecompletevisibilityintoalloftheinitiativesimpactingyourorganization?Yourbusinessunit?Yourdepartmentorteam?Whathappenswhenyoufactorinbusinesscyclesand industry, geographic, regulatory, and economic changes? If this sounds overwhelming you might be comforted to learn that you are not alone. Today most organizations lack a current or complete inventory of change occurring across their enterprise. More than 60% of companies report having no structured process to manage their portfolio of change.2 Even more organizations report that their course of action is to “do nothing” to mitigate the risks of change saturation.

Don’tjointhe“donothing”crowd.PeopleFirmcanprovidemuch-neededvisibilityintoyour current change portfolio and support the development of a change saturation risk mitigation plan. Your People = Your Success ( 1

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dy“Employees at many organizations are already

suffering from change fatigue. As a result, when

the labor market does recover, companies can

expect a sharp increase in voluntary turnover...”

North America Leader at Towers Watson

73% of organizations are reporting that they are at or near change saturation, and it’s on the rise.2

59%

2007 2009 2011

66%

73%

How much is change saturation costing your organization?59% of projects were considered unsuccessfulIBM 2008 Study – “Making Change Work”

$63 billion is spent on IT projects that fail in the U.S. annuallyCIO Insight, June 2010

Employee turnover costs range from 30% - 150% of salary + benefits for each employee loss from burn-out

Unplanned absences drove a 54% decrease in productivity/output and a 39% drop in sales and customer serviceMercer/Marsh Survey on health, productivity and absenteeism

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People Strategy – We assess organizational investment options across all areas related to people and talent management with the goal of selecting the best investment course that propels the organization’s strategy.

About PeopleFirm

We are a consultancy passionate a bout our singular mission: helping our clients achieve a competitive advantage through their people. To that end our service focus is:

Organizational Performance – Our approach builds high-performing organizations by maximizing individual and team contributions through strategic alignment, effective structures, and supporting cultures.

Talent Management – Addressing the employee lifecycle from entry to exit, PeopleFirmdesignsandimplementssolutionsthat optimize talent management processes and improve employee experiences.

Change Management – We are recognized for designing and leading change management programs that lower risks, accelerate results, and deliver value. Our proven approach ensures change sticks.Your People = Your Success

PeopleFirm,LLC

Seattle Office: 2201 6th Avenue, Suite 150 Seattle,WA98121

PortlandOffice: 408NWFifthAve Portland,OR97209

o 206.462.6462

f888.651.1976

www.peoplefirm.com

1. Visualize

Enterprise Change Heat Maps your Barometer to Change

UsingPeopleFirm’sdata-drivenapproachtoEnterpriseChangeHeatMaps,it’spossible to gain insight into your change portfolio. Not only can we provide you with a visual understanding of the volume and scale of change, but we can also help you identify opportunities to align the work and mitigate the risks of collisions.

2. Mitigate

Proactively Manage your Change Portfolio to Mitigate Risks and Optimize Investments

OurEnterpriseChangeHeatMapsprovideanenterprise-wideviewandunderstandingofcumulative change impacts. With this understanding in hand, your team can then plan a course of action to make better-informed business decisions related to initiative priorities, changes, or sequence, with the goal of proactively mitigating the risks of change saturation and fatigue.PeopleFirm’sclearlydefinedmitigationmodelgivesyouthetoolstoevaluatealternativeapproachesandbuildstrategiestoensurethat you deliver your goals while protecting your employees from a flood of change.

3. Build Capacity

Developing Organizational Change Capability is Critical to Weathering any Storm

While gaining visibility and proactively managing your change portfolio are vital to managing the risk of change saturation, building internal change capability is critical to ensuring a holistic solution. Today’s leading organizations are recognizing the need to build internal change capability as part of a long-term strategy for managing in an environment of continuous change. In partnership with leading global entities, PeopleFirmhasdevelopedaprovenmodelandtoolstohelpyoubuildaChangeCapableOrganization™.Inshort,oursolutionguidesyouin designing your strategy for developing and implementing change-resilient processes and behaviors across your team.

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