“Soft Stuff” = Success!

Effective change management is the number one factor ensuring success for any project, program, or transformational initiative. No matter how beautiful your solution, its full value will not be recognized or achieved without sustained organizational adoption. This isn’t hyperbole or hearsay, but fact that has been validated by than more than 10 years of research from a multitude of recognized authorities. This reality is commonly noted when organizations reflect on their team’s history of under-performing and painful projects. Despite this recognition we continue to see teams under investing in the elements that ensure successful change.

Change Management Delivers Value

The good news is that when organizations invest in change management they deliver real value. Watson Wyatt’s 2006 study compared peer organizations and found that the top 11 organizations delivered 143% of their expected return, while the bottom 11 delivered only 35%. Additionally, the companies who successfully managed change delivered the following tangible benefits:

high levels of employee engagement

lower turnover rates than their peers

over 5 years

To deliver sustained value, a change program must address the top four barriers to adoption with a well- designed and thoughtful approach.

1. Ineffective change sponsorship from senior leaders

2. Employee resistance to change

3. Poor support and alignment with middle management

resources and planning1

PeopleFirm’s experienced team and proven methodology can provide your organization with a customized roadmap to drive business readiness, engagement, and adoption in support of your next change.

What keeps you up at night?

our organization, so how do we

impacts – on our people; on our customers; on our business

We can help.

Most companies over-invest

in technology and under-

invest in the elements that

ensure successful change.

Chan

ge M

anag

emen

t

Your People = Your SuccessPeople Process Organization Technology Leadership Data Culture

Investment Type2

Historical Investment

Determination of Success

20%

Helping Employees Embrace Change The McKinsey Quarterly 2002

Change Management Effectiveness

Val

ue

Cap

ture

d %

Worst Best

0

40

160

120

80

54321

Measure Value

success throughout the transition, and help capture the full impact of the changes well past project completion.

Connect People

people at the right time, delivering compelling messages that engage your people to ‘answer the call’ for change.

Prepare Stakeholders

Educate the organization on new processes and technologies to develop

and behaviors necessary to enable individuals to successfully perform in the future.

Align Organization

Identify the impacts to the current organization and develop customized solutions to manage restructuring, roles and responsibility changes,

building the infrastructure for sustainable change.

and responsive.

From an initiative’s inception, PeopleFirm’s proven methodology prepares individuals and the organization to understand the change and its value, as well as to demonstrate strong leadership engagement throughout the change.

Assess:

Approach: Based on the assessment findings, we build a plan that addresses the impacts on jobs and the organization, the adoption of new norms and behaviors, and the learning of new tools and processes. Our approach customizes the activities to the

influential people in the change process.

Apply: We execute against a custom designed change and adoption roadmap that is continually updated to address the shifting needs of the project. Throughout this

© P

eopl

eFirm

, All

right

s re

serv

ed.

Typical Services

and readiness

and execution

Organization

Change Management Disciplines

Engage Leadership

Arm leaders with the tools and resources to effectively guide their teams through transition. Prepare management teams actively lead change.

Our Approach

About PeopleFirmWe are a consultancy passionate about our singular mission: helping our clients achieve a competitive advantage through their people. To that end our service focus is:

People Strategy – We assess organizational investment options across all areas related to people and talent management with the goal of selecting the best investment course that propels the organization’s strategy.

Talent Management - Addressing the employee lifecycle from entry to exit, PeopleFirm designs and implements solutions that optimize talent management processes and improve employee experiences.

Change Management – We are recognized for designing and leading change

accelerate results, and deliver value. Our

Organizational Performance - Our approach builds high-performing organizations by maximizing individual and team contributions through strategic alignment, effective structures, and supporting cultures.

Your People = Your Success

PeopleFirm, LLC

Seattle Office: 2201 6th Avenue, Suite 1516 Seattle, WA 98121

Portland Office: 408 NW Fifth Ave Portland, OR 97209 o 206.462.6462 f 888.651.1976

www.peoplefirm.com