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PEOPLE FRIENDLY POLICE STATIONS

Presentation by:DR. ISH KUMARDirector (Trg), BPR&Don 24.09.2013 at RPA, Jaipur

QUESTIONS TO BE ASKED / ANSWERED

(1) Is Indian Police People friendly?

(2) Is common man scared of Police?

(3) Are Police rude?

(4) Are Police corrupt?

(5) Can you get a case registered without money/influence?

(6) Do Police use excess force/third degree?

(7) Are there custodial rapes & deaths?7

QUESTIONS -ASKED / ANSWERED(Contd….)

(8) Are there fake encounters?

(9) Are innocents framed by Police?

(10) Do Police burk / minimise the crime?

(11) Does Police work under the influence of ruling political party?

(12) Does Police observe Human Rights?

(13) Does Police behave properly towards complainants, witnessesand victims of crime?

(14) Does Police respond immediately to a complaint?

(15) Would you like your mother/sister/daughter to visit Police Stationalone for lodging a complaint? 8

ROAD MAP – WHAT SHOULD BE DONE TO MAKE POLICE STATIONS PEOPLE

FRIENDLY?

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1. All complaints are recorded (no burking or minimisation)

2. There is an immediate and professional response to all the complaints

3. Police behaviour and attitude is friendly and service oriented

4. Minimum / no use of force

PEOPLE FRIENDLY POLICE STATION -CHARACTERISTICS

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EARLIER INITIATIVES-

v UNDP experiment in Rajasthan, Tamil Nadu & Assam

v ISO certification of the Police Stations & Otherexperiments in Rajasthan

v Change Management Cyberabad experiment (A.P)

v Kerala experiment (Janamaitri)

v Various Community Policing Initiatives11

* THE COMMUNITY POLICING SHOULD BE ADOPTED, OTHER THINGS WILL AUTOMATICALLY FOLLOW.

(KIRAN BEDI) EX-DG, BPR&D

* PROPERLY PLANNED, ADEQUATE AND WELL MAINTAINED BUILDING, GIVING A PLEASANT, FRIENDLY AND WELCOMING LOOK RATHER THAN OF AWE

(N.K. SHINGHAL)

* NO NEED FOR ‘FRIENDLY’ POLICE STATIONS IF A FRIENDLY RESPONDER IS THERE

(ARVIND VERMA)

Suggestions

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* NO RIFLE GUARD IN FRONT

* RECEPTION DESKS IN EVERY POLICE STATION

* WOMEN POLICE IN EVERY POLICE STATION

* CHAIRS FOR ALL VISITORS

* KEEPING PREMISES CLEAN AND TIDY

* FINANCIAL SUPPORT TO WOMEN VICTIMS, VICTIMS FROM WEAKER SECTIONS

* RESPONSE VEHICLES IN POLICE STATIONS ALL TIMES

* POLICE RUSHING TO HELP IN ALL DANGER SITUATIONS, NOT MERELY CRIME

* STATE WIDE HIGHWAY ALERT .. AN ON CALL RESPONSE SERVICE

* RAIL ALERT SERVICE

Suggestions By: JACOB PUNNOOSE, Ex-DGP, KERALA

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PEOPLE’S FRIENDLY POLICE STATIONS- NPM PROJECT1. Improvement in Processes

2. Improving Human Resource-quantity & quality

3. Improvement in Communication and other facilities

4. Improvement in Physical infrastructure

5. Improving Finances

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100% RECORDING OF COMPLAINTS

(1)Ø OralØ WrittenØ SMSØ E-mailØ Telephone call

(2) IT Platform with seamless connectivity

(3) Digitization of jurisdictions

(4) Reception Desks

(5) Women & Children Helpdesks 15

100% RECORDING OF COMPLAINTS

(6) Training in Soft Skills - attending telephone calls / interviewing skills / recording of statements

(7) Receipt for the complaints

(8) Preliminary verification / FIR

(9) Access to senior officers for monitoring of complaints

(10) Websites for the District & Police Station

(11) Increase in crime / statistics

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(1) CCTNS

(2) SAANJH Centres, Punjab

(3) Virtual Police Station, Madhya Pradesh

(4) Complaint Boxes in / outside Police Stations

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100% RECORDING OF COMPLAINTS (initiatives)

RESPONSE MECHANISM

(1) Helplines

(2) Control Rooms

(3) GPS enabled PCR Vans

(4)Adequate resources – Thana vehicles / Dog squads/ BD squads/ forensic vans

(5)Information to complainant regarding progress in investigation/ disposal of complaint etc

(6) Quality objectives 18

RIGHT TO SERVICES

(1) CCTNS enabled services

(2) SAANJH ModelSingle window for registration of complaints, giving permissions, licences, verifications , obtaining copies of various documents & other services in given time frame

(3) Display of Citizens Right

(4) Service Orientation 19

COMMUNITY POLICING§ JANAMAITRI of Kerala§ Community Observers of

Rajasthan§ Friends of Police of Tamil Nadu§ Maitri in Andhra Pradesh§ Nagrik Rakshak Dallams and

Gram Rakshak Dallams of Madhya Pradesh

§ Community Liaison Group in Assam and Rajasthan

§ PARIVARTAN (Delhi)§ Others

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NATIONAL POLICE MISSION PROJECT ON COMMUNITY POLICING

(1) Overarching Model (2) Student Cadet Police (Kerala)(3) Community Outreach Programmes(4) Community Policing in Naxalite

affected/disturbed areas(5) Community Police Resource Centres(6) Community counseling Centres(7) Alternate dispute resolution

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Community Policing – Issues

* Soft Policing – mindset change* Legal Framework*Resources*Additional Work/amalgamation in daily routine*Force multiplier?* Intelligence*Joint Training of Beat Constables and Community members

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HUMAN RESOURCES

(1) Restructuring of Police to have more Investigating Officers/ Better promotional avenues

(2) ) Additional Manpower & Resources

(3) Outsourcing of peripheral duties

(4) Separation of investigation from law & order23

EMPOWERMENT OF CONSTABULARY(5) Enable Constabulary to look into

petitions/smaller cases(6) Designation of Constabulary & their

empowerment:-Ø IT OfficerØ Custody OfficerØ Community Policing OfficerØ Records ManagerØ Forensic OfficerØ Scene of Crime OfficerØ Beat OfficerØ Child Protection Officer

(7) Work Station & Resting place for each Constable(8) Rewards / Incentives / motivation(9) Meditation & Yoga 24

Process Re-engineering

(1) SOPs (a) Investigation (b) Policing processes(c) Law & Order situation

(2) Technology

(3) Training

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TRAININGA.(1) Professional Issues(2) Soft skill (3) Human Rights (4) Sensitization (5) Interviewing of the victims & witnesses(6) Scientific interrogation of suspects and accused(7) Assistance to the victims of disasters/accidents

B. Need for enhancing training capacity

C. Training Intervention Scheme of BPR&D

Soft skill Training26

IMPROVING WORK ENVIRONMENT

(1) Misbehaviour by SHOs and other senior officers

(2) Improving Communication

(3) Distribution of duties

(4) Check by supervisory officers27

IMPROVING COURT WORK

(1) Court Monitoring System

(2) Immediate return of recovered properties

(3) Status of Case

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PREVENTING MISUSE OF POWERS

(1) Preventive Sections/Traffic Challans(2) Power of arrest(3) Sections of Law(4) Innocents framing(5) Tendency to chargesheet(6) Role of Supervisory Officers

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ACCOUNTABILITY / POLICE REFORMS

(1) Visits

(2) Inspection

(3) Crime Surveys

(4) Feedbacks

(5) Third Party audit30

POLICE STATION REDESIGNING

(1) Public Reception Area

(2) Work Area

(3) Custody Management Area / CCTV

(4) Rest & Recreation Area

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POLICE STATION EXPENSESl Finances for meeting contingencies

l Kerala is covering the expenditure under State Plan in new Budget Head

l In Karnataka all expenditure incurred on investigations being met through regular budget

l Andhra Pradesh and Bihar Model

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I.S.O. Certificate

ISO-9001:2000 Certificate33

Vidhayak Puri police station

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“IF VIDHAYAKPURI CAN DO

ALL OF US CAN ALSO DO”

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QUESTIONS / THANK YOU

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