People Alignment - Tradies in Business · wisdom to make optimal decisions, and to fly solo. The...
Transcript of People Alignment - Tradies in Business · wisdom to make optimal decisions, and to fly solo. The...
People Alignment
Blending HR, brain based coaching and emotional intelligence smarts
to get you back to being more empowered and productive
Today’s Agenda
QuestionsNLEQ Coaching Streamlined HR
The Business Case for Emotional IntelligenceApplying the EQ Model
What are the most pressing issues for your clients?
How do your listeners currently manage those issues?
OF THOSE ISSUES, WHICH OF THESE AREAS GET IMPACTED?
Source - www.6seconds.org
EFFECTIVENESS RELATIONSHIPS WELLBEING QUALITY OF LIFE
Emotional intelligence is about
• being smarter with feelings
• creating long term thriving and value for yourself and for other parts of your life
We help you learn the skills to tap into your internal wisdom to make optimal decisions, and to fly solo.
The measurable, learnable skills of EQ make a significant impact on indivuals and businesses
performance.
EQ is essential to differentiating ongoing success and wellbeing in an increasingly complex and competitive
world.
Source - www.6seconds.org
The learnable EQ Model
Source - www.6seconds.org
Life success factorsEffectiveness – generate resultsRelationships – build and maintain networksHealth – maintain optimal energy & functioningQuality of Life – maintain balance & satisfaction
EQ CompetenciesEML, RP, ACT, NE, EIM, EO, IE, PNG
But wait, there’s more. It also measures, and with the right coaching, helps you improve these. EQ and life success travel together.
Business Case for Emotional Intelligence
Executives/business owners with an above average rating
of EQ rating are 43 X more likely to be high performers
in their role
EQ has twice the power of IQ to predict performance. EQ is also a better predictor than employee skill, knowledge or expertise of
overall success in life
89% of managers identify EQ as an “essential” skill to help overcome their business’ top
challenges
EQ is a critical success factor…
Source - www.6seconds.org / Lawrence Erlbaum Associates 2016 / Workplace Issues Report 2016
Executives who were recruited based on their EQ
competencies generated 10% more productivity
Global business studies prove that it also makes (a lot of) cents!
Sales people who went through a 6 month EQ training
program brought in $2.5 million more in sales
An 8.9% increase in management team EQ was
accompanied by double-digit profit growth
EQ program across global sales team resulted in 63% reduction in turnover and correlated positively with
plant performance
Improved Productivity
Increased Sales
Increased Profitability
Improved Retention
Source - www.6seconds.org
US Airforce savings of $190M
Source: Real Customer Care with EQ - Jonathan Lowe – Sales and Service Optimiser
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EQ is critical for cultivating a climate of customer loyaltyThis is what customers say really want
• We have to learn how to use our super tool• But up close, no two brains are alike• So one size for learning new stuff does not fit all• We tend to assume everyone’s thinking will align
with our thinking - impossible• Because our brains hold over 100 billion neurons
(maps) grown from different beliefs, ideas, experiences, understandings
• Thousands of opportunities for us to perceive things differently and have conflict
• EQ help conflict be constructive and get results
But wait, there’ more to this again
Emotions play a significant
role in building our brain
structures.
It’s impossible to deconstruct old wiring, but easy to create new wiring –with focus.
EQ and knowing how
the brain works
supports optimal
decisions, life choices, and
therefore overall
wellbeing.
It’s all connected, and we can do something about building better
wiring to serve us and others better.
How we help people with all of this
• Blend of the best science with grit, school of hard knocks life learning and no BS (would you like steak knives with that)?
• Trusted Sounding Board• Tailored Programs (no one size fits all)
=Empowered & Productive for you!
Source - Paul Stillman, Director Organisational Vitality Six Seconds
It starts with the Survey for Emotional Intelligence
Framework for action Simple, yet statistically rigorous Global
Survey of Emotional Intelligence (SEI)
Lifting your EQ will add value to you as an individual, within a team, organisation,
family, friends.
Pre NLEQ Coaching Post NLEQ Coaching
Emotional Intelligence in Action
✓ Label emotions accurately✓ Clear the space – to free up mind✓ Stretch and check yourself – expand your emotional vocabulary ✓ Tune in (notice physical sensations) ✓ Family or friend dinner sharing/connecting
People who don’t Navigate Emotions well:
× Unpredictable × Volatile× Cold & disconnected × Poor Communication × Inappropriate strategies to manage emotions – sarcastic, withdrawal× Miss opportunity for learning× Defensive with feedback
✓ Six Second pause ✓ Get off autopilot✓ Think, feel, act differently✓ Walk away ✓ Breathe ✓ Mindful Practice
People who don’t have Empathy:
× Rigid, inflexible and hard-hearted× Look for “quick fixes, quick wins, quick $” and ignore feelings× Exhausted and overwhelmed (no empathy to self) × Focus on spreadsheets & systems – ignore the people side× Blaming mentality× Don’t consider the impact their actions have on others × Often don’t get buy in on projects × Isolate themselves
• Be curious
• Ask for input – help people feel heard
• Connect with someone each day
• Greet people with a smile, look them in the eyes
• Give thanks
• Slow down, connect
• Give thought to your ‘why’
• EQ is about being smarter with feelings - learnable
• Generates long term value – puts $s on your bottom line
• It’s an essential resource – improves staff & customer relationships
• Helping schools, military, corporate, elite athletes, construction, hospitals
• We have a choice in most things we do
“As you think – so shall you be”
Dr Wayne Dyer
Who: Anyone interested in practicing emotional intelligenceWhat: Free workshopWhen: November 9th, 2018, from 11:15-12:30 PMWhere: Bulimba Library – 219 Oxford Street, Bulimba
• The meaning of growth for success (let’s define success …)
• How EQ supports personal and professional growth
• What does it mean to grow as a society and world, and how could we do so?
• We’re also supporting Universal Children’s Day
Help get your people back to being more empowered and productive.
Contact Karen Muggleton
0417 601 922 | [email protected]