Pek Dokumen Chromebook Mobile Lab (1)

Mobile Lab Support Process

Onsite Support by Supplier

Start

Self Diagnosis and Troubleshooting

(Teacher/ Technician)

Contact Helpdesk for Support Call: 018-7998787 Email: [email protected] Web Portal: 1bnselfcare.yes.my

Mobile Lab Issues or Complains

Resolve?

End

Resolve?

No No

Yes Yes

1

YTL COMMUNICATIONS

Chrome Cart and Mobile Lab Connectivity Devices Guide

1. Chrome Cart Startup

i. Before turning on the chrome cart, please ensure that the chrome cart is connected

as the following diagram: -

a. Chrome Cart

b. Surge Protector

ii. Ensure that the cart is plugged into a socket where it is unique within the electrical

circuit and not used by any other electrical items.

2. Charging of Chromebooks

i. After the chrome cart is turned on, insert the chromebooks one by one and connect

it to the charger in their respective slots in order to charge the chromebooks, when

battery is low.

ii. Please ensure the LED lights is lit up on each of the chromebooks as shown in the

following diagram:-

LED shows orange = charging,

green = fully charged

Blue LED shows that

the cart is protected.

2

YTL COMMUNICATIONS

3. Power Specifications

Power Rating

Chromebook 40W, 240V

Chrome Cart (41 Chromebook) 41x40W = 1640W, 240V, Nominal ~ 8A AC

4. Mobile Lab Connectivity Devices

1. Mobile Lab connectivity devices can be assembled as below for quick and easy

mobilisation:-

5. Mobilisation of Mobile Lab

1. The Mobile Lab installation described above is to ensure easy mobilisation of lab

from classroom to classroom.

2. The connectivity devices are packed as depicted in section 4 to ensure easy

movement of these devices in the chrome box. By plugging into an available power

socket, the connectivity devices can be powered up to provide Internet connectivity

for the Chromebooks (Ensure the location has good Yes 4G signal).

3. Chromebooks can be taken out from the cart after charging and used at different

location at school together with the connectivity devices. Chrome cart is not meant

to be frequently moved around and acts as a stationary charging station.

For any issues of connectivity, please refer to the basic troubleshooting

guide. If there are any issues pertaining to chrome cart, ie: causing power

trip, please contact:

YTL MOE Helpdesk: 018 799 8787

Wi-Fi Connectivity for Chromebook

Klik Wi-Fi icon untuk mendapat

menu sambungan rangkaian.

Seterusnya, klik icon pertama

untuk mendapat menu Wi-Fi

seperti yang digambarkan dibawah.

Untuk Chromebook-chromebook

makmal 1, klik “Mobile Lab by Yes

4G”.

Untuk Chromebook-chromebook

makmal 2, klik “Mobile Lab by Yes

4G-02”.

Chromebook sudah disambungkan

kepada Wi-Fi seperti yang

digambarkan.

1

2

3

4

Wi-Max Connectivity for Chromebook

Klik Wi-Fi icon untuk mendapat

menu sambungan rangkaian.

Seterusnya, klik icon pertama

untuk mendapat menu seperti

yang digambarkan dibawah.

1

2

Klik icon 4G untuk mendapat

pilihan “Yes 4G” dalam menu

seperti yang digambarkan.

Klik “Yes 4G” seterusnya.

Masukkan Yes ID dan Password

Icon 4G akan menyala sekiranya

dapat disambung, seperti yang

digambarkan.

3

4

5

6

Printer Enrolment Teacher Guide

https://www.google.com/cloudprint?user=0#printer

s

1

Masukkan laman web ke dalam browser

seperti yang dipaparkan diatas.

Klik “Add a ready cloud printer” icon.

Klik “HP” dan klik “HP registration page”

seperti yang dibulatkan dibawah.

2

3

Masukkan Kod sekolah seperti dibawah,

ie: ABC1234

Kalau hendak sambung kepada Could

Printer untuk Mobile Lab 2, masukkan

kod Sekolah dengan tambahan “-02”, ie:

ABC1234-02

4

Mesej seperti dibawah akan dipaparkan

kalau Chromebook telah berjaya

disambungkan kepada Cloud Printer.

Printer Sharing Guide

Selepas Chromebook (guru) telah didaftarkan dengan cloud

printer Mobile Lab, kebenaran untuk mencetak dengan cloud

printer Mobile Lab boleh dikongsi dengan murid lain.

Masuk ke “Settings > Google Cloud Print >

Manage print settings (seperti diatas)

didalam browser.

1

Klik icon “Share” seperti yang

dibulatkan diatas.

2

Masukkan YES ID murid dan klik

“Share” seperti yang dipaparkan

dibawah.

Kebenaran untuk mencetak dengan

cloud printer Mobile Lab telah di kongsi

dengan akaun murid ini.

3

Cloud Printing Guide

Selepas akaun telah diberi kebenaran atau didaftar untuk

mencetak dari Cloud Printer Mobile Lab, pencetakan

dokumen boleh dilakukan dari Chromebook.

Masuk ke “Setting” dan klik “Print” didalam browser.

Untuk mencetak dari Google Doc, klik icon

printer seperti yang dibulatkan di sebelah.

Pastikan konfigurasi adalah betul sebelum

klikkan icon “Print”

Destinasi printer hendaklah seperti yang

dipaparkan disebelah.

Setting yang lain boleh ditukarkan seperti

yang dipaparkan di sebelah.

Updating your Chromebook to Latest Chrome OS

1

2

Pastikan bahawa Chromebook telah di log masuk dengan menggunakan Yes ID 1BestariNet.

Kemas kini akan dilakukan secara automatic selepas Chromebook di log masuk. Jikalau hendak

kemas kini dilakukan secara manual, sila rujuk ke langkah dibawah.

Klik Wi-Fi icon untuk

mendapat menu

sambungan

rangkaian.

Seterusnya, klik icon

“Setting” untuk

mendapat menu setting.

Chromebrowser akan

keluar seperti yang di

paparkan di sebelah kiri

Klik icon “Help” dan

kemas kini akan

dilaksanakan secara

automatic seperti yang

dipaparkan di dalam

Chromebrowser.

Selepas kemas kini telah habis dilaksanakan, Chromebook perlu ditutup dan

dibuka semula untuk mendapatkan Chrome OS yang terbaru.

Chromebook Setting for Projector Usage

Klik Wi-Fi icon untuk

mendapat menu

sambungan

rangkaian.

Seterusnya, klik icon “Setting”

untuk mendapat menu setting.

Chromebrowser akan keluar seperti

yang ditunjukkan di sebelah kiri,

memaparkan pilihan-pilihan setting

untuk chromebook.

Klik icon “Display Setting” untuk

mendapatkan pilihan-pilihan setting

untuk penggunaan dengan projektor.

Sebelum membuat sebarang konfugurasi

kepada Chromebook untuk penggunaan

dengan projektor, sila pastikan bahawa

Chromebook telah disambungkan kepada

projektor dengan kabel “HDMI/VGA Converter”

yang telah dibekalkan.

2

2 cara untuk memapar skrin ke

projektor.

Extended: Icon terpapar “Start

Mirroring”. Jikalau icon terpapar “Stop

Mirroring”, klik icon itu untuk Extended

Skrin.

Mirror: Icon terpapar “Stop Mirroring”.

Jikalau icon terpapar “Start Mirroring”,

klik icon itu untuk Mirror Skrin.

Secara lalai, skrin akan terpapar secara

Extended mod.

3

1

YTL COMMUNICATIONS

Mobile Lab Basic Troubleshooting Guide

Mobile Lab Startup

1. Before starting up Chromebooks, please ensure that the Mobile Lab components are

connected as the following diagram: -

a. SuperZoom

b. Cache Machine

c. WiFi AP

2. Please ensure all the devices are power on and the LED lights show blinking on each

of the components.

3. After that, you may power up the chromebooks. The chromebooks will connect to

the Wi-Fi AP (SSID: Mobile Lab by Yes 4G / Mobile Lab by Yes 4G-02) automatically

and go to the internet.

4. If the chromebook has problem accessing to the internet, please refer to the basic

troubleshooting guide on the few pages below.

2

YTL COMMUNICATIONS

WiFi AP

The LED lights descriptions: -

a. WiFi in 5GHz - Light will be blinking when AP is turned on.

b. WiFi in 2.4G – Light will be blinking when AP is turned on.

c. LAN Port - This light should be solid or blinking. If light is off, check the LAN port to

ensure cable connectivity is properly locked in or replace the cable with new cable.

Check whether the Cache Machine is turned on and working properly too.

d. Power – Light is solid when turned on. If light is off, please check the power

connection to the WiFi AP.

Chromebook Wifi Connectivity

Chromebook should connect automatically with WiFi AP when the Mobile Lab components

are all turned on. If it does not, the chromebook can be manually connected by following

the “Wi-Fi Connectivity for Chromebook” guide. If password request prompts up, please

call YTL MOE Helpdesk and inform them of this situation.

If any of the above problems still persists, please contact:

YTL MOE Helpdesk

018 799 8787

LAN

3

YTL COMMUNICATIONS

Cache Machine


a. LAN Port – Light will be blinking when cache is turned on. If light is off, check the LAN

port to ensure cable connectivity is properly locked in or replace the cable with new

cable. Check whether the WiFi AP is turned on and working properly too.

b. WAN Port - Light will be blinking when cache is turned on. If light is off, check the

WAN port to ensure cable connectivity is properly locked in or replace the cable with

new cable. Check whether the SuperZoom is turned on and working properly too.

c. Power – Light is solid when turned on. If light is off, please check the power

connection to the Cache Machine.

d. Status – Light will be blinking when cache is turned on.

e. LAN Port - This light should be solid or blinking. If light is off, check the LAN port at

the back of the cache following instruction (a.) as written above.

f. WAN Port - This light should be solid or blinking. If light is off, check the LAN port at

the back of the cache following instruction (b.) as written above.


YTL MOE Helpdesk

018 799 8787

4

YTL COMMUNICATIONS

SuperZoom


a) 4G Connectivity - Ensure the light is solid and not blinking. If light is

blinking, try to move the SuperZoom to a different location of the

room, ie: closer to windows or open areas (not blocked by buildings) in

order to try and achieve higher signal reception.

b) This light not applicable for Mobile Lab connectivity setup.

c) LAN Port - This light should be solid or blinking. If light is off, check the

LAN port to ensure cable connectivity is properly locked in or replace

the cable with new cable. Check whether the Cache Machine is turned

on and working properly too.

d) Power – Light is solid when turned on. If light is off, please check the

power connection to the SuperZoom.


YTL MOE Helpdesk

018 799 8787

LAN

Power

CHROMEBOOK

A) Chromebook Makmal 1

4G + Wi-Fi Chromebook Wi-Fi Chromebook

B) Chromebook Makmal 2

4G + Wi-Fi Chromebook Wi-Fi Chromebook

19th Floor, One Oriental Place,

No. 1, Jalan Hang Lekiu,

50100 Kuala Lumpur,

Malaysia.

Tel: +6018 799 8888

Fax: +6018 799 8828

Jobsheet Form

School ID:

School Name:

Issue Category: 1Bestarinet / Mobile Lab (Please circle where appropriate)

Purpose of Revisit: 1 2 3 4 Please circle. Task description as below

No. Task Descriptions

1 Deliver Devices Zoom / OCPE / Superzoom / Modem :

(Please provide serial Wifi AP :

number / brand of device) Cache Machine :

Chromebook Wimax :

Chromebook Wifi :

Others:

2 Collect Devices Zoom / OCPE / Superzoom / Modem :

(Please provide serial Wifi AP :

number / brand of device) Cache Machine :

Chromebook Wimax :

Chromebook Wifi :

Others:

3 Reconfigure Existing Zoom / OCPE / Superzoom / Modem :

Devices Wifi AP :

(Please provide serial Cache Machine :

number / brand of device) Chromebook Wimax :

Chromebook Wifi :

Others:

4 Troubleshoot Network Issue

(Please describe work

done)

5. Other Issues: ___________________________________________________________

___________________________________________________________

School Representative

________________________________

(Signature)

Name:________________________________________

Position: ______________________________________

Date:_______________________________________

Official School Stamp :

YTL Communications Sdn Bhd Representative

__________________________________

(Signature)

Name:________________________________________

Position: ______________________________________

Date:_______________________________________

19th Floor, One Oriental Place,

No. 1, Jalan Hang Lekiu,

50100 Kuala Lumpur,

Malaysia.

Tel: +6018 799 8888

Fax: +6018 799 8828

Material Replacement Note

School ID: School Name:

Issue Category: 1Bestarinet / Mobile Lab (Please circle where appropriate) Device Type: ___________________________________________________________ Brand: ___________________________________________________________ Serial No.: ___________________________________________________________ Description: ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ Remarks: ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ Collected By:

Supervisor

Name:________________________________________

I/C No: ______________________________________

School

PIC:________________________________________

I/C No: ______________________________________

Date:_______________________________________


Returned To:

Supervisor

Name:________________________________________

I/C No: ______________________________________

School

PIC:________________________________________

I/C No: ______________________________________

Date:_______________________________________


PROSES PELAKSANAAN SOKONGAN UNTUK MOBILE LAB

Mula

Selesai?

Selesai?

Aduan atau Isu-isu Mobile Lab

Diagnosis dan penyelesaian masalah

(Guru/Juruteknik)

Tamat

Sokongan di tapak oleh pihak

Pembekal

Ya

Tidak

Ya

Tidak

Hubungi Meja Bantuan untuk sokongan

(018-7998787; [email protected]; 1bnselfcare.yes.my)

Meja Bantuan

menutup tiket

PROSES PELAKSANAAN SOKONGAN MEJA BANTUAN UNTUK MOBILE LAB

Mula

Hubungi Meja Bantuan YTL

(018-7998787)

Memberitahu Meja Bantuan maklumat dan

masalah Mobile Lab

Meja Bantuan memberi sokongan membaik

pulih secara atas talian

Tamat

Meja Bantuan membuka

tiket

• Kod Sekolah

• Nama Sekolah

• Maklumat PIC / Pemanggil

• Penerangan masalah Mobile Lab

PROSES PELAKSANAAN SOKONGAN DI TAPAK UNTUK MOBILE LAB

Mula

Membuat temujanji dengan

pihak Sekolah

Unit Sokongan Teknikal mengisi boring “Material

Replacement Note” dan ditandatangani oleh

pihak Sekolah

Tamat

Diagnosis dan penyelesaian oleh Unit Sokongan

Teknikal pihak Pembekal

Chromebook

Rosak?

Chromebook yang rosak diambil oleh pihak

Pembekal untuk diperbaiki

Chromebook yang telah dibaiki dipulang kepada

pihak Sekolah.

Pihak Sekolah menandatangani “Material

Replacement Note” yang sama

Unit Sokongan Teknikal pihak Pembekal sampai di

Sekolah dan bertemu dengan pihak Sekolah

Meja Bantuan menutup tiket

Ya

Tidak

Pek Dokumen Chromebook Mobile Lab (1)

Documents

Transcript of Pek Dokumen Chromebook Mobile Lab (1)