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Transcript of Pearson VUE Confidential. Do Not Distribute. 1 · PDF fileBureau of Education and Testing AND...
Pearson VUE Confidential. Do Not Distribute. 1
Pearson VUE Confidential. Do Not Distribute. 2 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
FLORIDA DEPARTMENT OF BUSINESS AND
PROFESSIONAL REGULATION
Bureau of Education and Testing
AND
PEARSON VUE
Instructor Seminar
September 23, 2015
Tom Magallanes & Ralph Steel Pearson VUE
Pearson VUE Confidential. Do Not Distribute. 3 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
AGENDA
•Partnership between Pearson VUE and FLDBPR
•Military Channel Testing
•Course Completion Certificate Guidelines
•Exam Cancellation and Rescheduling
•2015 Exam Pass/Fail Statistics (January 1 – September 22)
•Testing Volumes
• Incidents & Service Levels
•Questions and Discussions
Pearson VUE Confidential. Do Not Distribute. 4 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
Pearson VUE Florida Clients
4
•Florida Dept of Financial Services (Insurance)
•Florida Bail Bonds
•Florida Bureau of Fire Prevention
•Florida Bureau of Fire Standards and Training
•Florida Department of Law Enforcement
•Florida Department of Education (in partnership w/
Evaluation Systems of Pearson)
Pearson VUE Confidential. Do Not Distribute. 5 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
Partnership with FLDBPR
• Relationship began in 1998
• Together we have weathered the many challenges presented
to the real estate market
• Scope of services:
- Call center reservations
- Real-time on-line reservations
- CBT examination delivery services
- Fingerprinting services
- Reporting services
- Exam challenges
Pearson VUE Confidential. Do Not Distribute. 6 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
Testing at Military Sites - 2015
US Military NTC UMUC Eglin AFB - DoD only
US Military NTC FL ST Colg NS Jacksonville-DoDonly
US Military NTC FL ST College-NS Mayport DoD only
US Military NTC Coastline Colg-Pensacola-DoD only
US Military NTC Bossier Parish CC- DoD only
US Military NTC Campbell University-Fort Bragg-DoD
US Military NTC UMUC Andrews AFB - DoD only
US Military NTC St Leo Univ-Norfolk Campus-DoDonly
US Military Fort Hood DoD only
US Military NTC UMUC Ramstein AFB EMEA-DoD only
US Military NTC UMUC Yokosuka - DoD only
Pearson VUE Confidential. Do Not Distribute. 7 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
Course Completion Certificate Guidelines
• Candidates must bring TWO (2) FORMS OF IDENTIFICATION.
- The first should be a current and unexpired form of ID with a
government-issued photograph (driver’s license, passport, or state ID)
- The second can be an unexpired credit or debit card with a signature
• Candidates must bring a COPY (not the original) of their course
completion certificate to the test center each time they test.
• The certificate copies are retained by the test center staff and
submitted to BET.
• Failure to provide this documentation may result in denied
admission to the examination and forfeiture of the examination fee.
Pearson VUE Confidential. Do Not Distribute. 8 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
Course Completion Certificate Guidelines
(cont.)
• Test Administrators will NOT accept transcripts in lieu of school
certificates.
• School certificates are good for 2 years OR the candidate must
provide an exemption letter.
• Attorneys are not required to present a Course Completion
Certificate for their Sales Associate license because they are
exempt from pre-license education, provided that they are in good
standing with the Florida Bar. However, they are required to present
their valid Florida Bar card.
Pearson VUE Confidential. Do Not Distribute. 9 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
Course Completion Certificate Guidelines
(cont.)
• If the candidate does not bring his/her certificate to the test center
or a letter from DBPR indicating they have already submitted it to
the state…
- …the test center staff may contact the PV program coordinator in
Tallahassee who will contact DBPR/BET to verify that the information is
on file.
- …the candidate will not be seated for the exam until confirmation is
received that the DBPR has the appropriate documentation.
Pearson VUE Confidential. Do Not Distribute. 10 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
Exam Cancellation and Rescheduling
• Exams must be cancelled or rescheduled two (2) days in advance
or the candidate will forfeit their exam fee.
• Excused absences within two days require documentation to
submitted to Pearson VUE. Absences may be excused for the
following reasons:
- Illness of the candidate or a member of the candidate’s immediate family
- Death in the immediate family
- Disabling traffic accident
- Court appearance or jury duty
- Military duty
- Weather emergency
Pearson VUE Confidential. Do Not Distribute. 11 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
Changes to the AQB National Appraiser exam effective Jan 1, 2015
For Licensed Residential, all candidates must have:
1. 150 creditable class hours as specified in the Required Core Curriculum
2. 30 semester hours of college level education from an accredited college or university, successfully completed.*
3. 2,000 hours of qualifying experience in no fewer than 12 months.
For Certified Residential, all candidates must have:
1. 200 creditable class hours in the Required Core Curriculum
2. Complete college-level education requirements—Bachelor’s degree.*
3. 2,500 hours of qualifying experience obtained in no fewer than 24 months.
For Certified General, all candidates must have:
1. 300 hours creditable class hours as specified in the Required Core Curriculum
2. Complete college level education requirements—Bachelor’s degree or higher.*
3. 3,000 hours of qualifying experience obtained in no fewer than 30 months.
Pearson VUE Confidential. Do Not Distribute. 12 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
2015 Exam Pass/Fail Stats (Jan. 1 – Sep. 23)
Pearson VUE Confidential. Do Not Distribute. 13 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
Sep ‘13 to Sep ‘15 comparisons
Volume Pass Rate
2013 36,498 37%
2014 45,472 42%
2015 50,334 45%
0
10,000
20,000
30,000
40,000
50,000
60,000
2013 2014 2015
Volume
37
42
45
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
2013 2014 2015
Pass Rate
Pearson VUE Confidential. Do Not Distribute. 14 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
Working with our Live Scan Partner - MorphoTrust
Jan Feb Mar Apr May
FL920010Z Real Estate Sales and Brokers 1,359 1,492 1,467 1,744 1,630
FL922050Z Real Estate Appraisers 16 21 16 16 18
1,359 1,492 1,467
1,744 1,630
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
Jan Feb Mar Apr May
Fingerprint numbers
Real Estate Sales and Brokers
Pearson VUE Confidential. Do Not Distribute. 15 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
Incidents 1 Jan – 31 May ‘15
1,000 incidents raised from a testing population of 27,220.
Classified
* Majority of incidents logged are not actual issues or problems
911 Low: e.g lates, lost & found
32 Medium: e.g documentation
51 High: e.g candidate / test center issues
6 Urgent: e.g misconduct / results issues
Categories of Administration, Candidate related, Pearson VUE related + Other
Pearson VUE Confidential. Do Not Distribute. 16 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
Incidents Analysis – end of May
• All candidate related incidents are logged
• 119 Incidents logged against tangible issues relating to a candidate volume of 27k
• This figure includes all testing issues that may or may not have impacted
negatively on the candidate
• Indicative of an excellent Standard of Service Level
Administration Candidate Pearson VUE Other
35 Lost & Founds 132 documentation 3 Adminstration errors 156
243 Reschedule requests 10 Exam content 19 Late results
19 Shipping 5 Misconduct 1 Test center closed
43 Personal items inspect 21 ID 4 unprofessional treatment
112 Lates 3 Financial 20 Test environment
17 Score Report Requests 9 Demographics updates 65 Hardware / software
30 Accommodations 43 Registration/ No Shows 5 photograph issues
3 ended exam 2 score report issues
Pearson VUE Confidential. Do Not Distribute. 17 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969
QUESTION AND ANSWERS