Pearson VUE Confidential. Do Not Distribute. 1 · PDF fileBureau of Education and Testing AND...

17

Transcript of Pearson VUE Confidential. Do Not Distribute. 1 · PDF fileBureau of Education and Testing AND...

Page 1: Pearson VUE Confidential. Do Not Distribute. 1 · PDF fileBureau of Education and Testing AND PEARSON VUE ... between Pearson VUE and FLDBPR •Military Channel Testing ... Pearson

Pearson VUE Confidential. Do Not Distribute. 1

Page 2: Pearson VUE Confidential. Do Not Distribute. 1 · PDF fileBureau of Education and Testing AND PEARSON VUE ... between Pearson VUE and FLDBPR •Military Channel Testing ... Pearson

Pearson VUE Confidential. Do Not Distribute. 2 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969

FLORIDA DEPARTMENT OF BUSINESS AND

PROFESSIONAL REGULATION

Bureau of Education and Testing

AND

PEARSON VUE

Instructor Seminar

September 23, 2015

Tom Magallanes & Ralph Steel Pearson VUE

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Pearson VUE Confidential. Do Not Distribute. 3 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969

AGENDA

•Partnership between Pearson VUE and FLDBPR

•Military Channel Testing

•Course Completion Certificate Guidelines

•Exam Cancellation and Rescheduling

•2015 Exam Pass/Fail Statistics (January 1 – September 22)

•Testing Volumes

• Incidents & Service Levels

•Questions and Discussions

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Pearson VUE Confidential. Do Not Distribute. 4 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969

Pearson VUE Florida Clients

4

•Florida Dept of Financial Services (Insurance)

•Florida Bail Bonds

•Florida Bureau of Fire Prevention

•Florida Bureau of Fire Standards and Training

•Florida Department of Law Enforcement

•Florida Department of Education (in partnership w/

Evaluation Systems of Pearson)

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Pearson VUE Confidential. Do Not Distribute. 5 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969

Partnership with FLDBPR

• Relationship began in 1998

• Together we have weathered the many challenges presented

to the real estate market

• Scope of services:

- Call center reservations

- Real-time on-line reservations

- CBT examination delivery services

- Fingerprinting services

- Reporting services

- Exam challenges

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Testing at Military Sites - 2015

US Military NTC UMUC Eglin AFB - DoD only

US Military NTC FL ST Colg NS Jacksonville-DoDonly

US Military NTC FL ST College-NS Mayport DoD only

US Military NTC Coastline Colg-Pensacola-DoD only

US Military NTC Bossier Parish CC- DoD only

US Military NTC Campbell University-Fort Bragg-DoD

US Military NTC UMUC Andrews AFB - DoD only

US Military NTC St Leo Univ-Norfolk Campus-DoDonly

US Military Fort Hood DoD only

US Military NTC UMUC Ramstein AFB EMEA-DoD only

US Military NTC UMUC Yokosuka - DoD only

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Pearson VUE Confidential. Do Not Distribute. 7 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969

Course Completion Certificate Guidelines

• Candidates must bring TWO (2) FORMS OF IDENTIFICATION.

- The first should be a current and unexpired form of ID with a

government-issued photograph (driver’s license, passport, or state ID)

- The second can be an unexpired credit or debit card with a signature

• Candidates must bring a COPY (not the original) of their course

completion certificate to the test center each time they test.

• The certificate copies are retained by the test center staff and

submitted to BET.

• Failure to provide this documentation may result in denied

admission to the examination and forfeiture of the examination fee.

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Course Completion Certificate Guidelines

(cont.)

• Test Administrators will NOT accept transcripts in lieu of school

certificates.

• School certificates are good for 2 years OR the candidate must

provide an exemption letter.

• Attorneys are not required to present a Course Completion

Certificate for their Sales Associate license because they are

exempt from pre-license education, provided that they are in good

standing with the Florida Bar. However, they are required to present

their valid Florida Bar card.

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Pearson VUE Confidential. Do Not Distribute. 9 Copyright © 2012 Pearson Education, Inc. or its affiliate's). All rights reserved 800 837 8969

Course Completion Certificate Guidelines

(cont.)

• If the candidate does not bring his/her certificate to the test center

or a letter from DBPR indicating they have already submitted it to

the state…

- …the test center staff may contact the PV program coordinator in

Tallahassee who will contact DBPR/BET to verify that the information is

on file.

- …the candidate will not be seated for the exam until confirmation is

received that the DBPR has the appropriate documentation.

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Exam Cancellation and Rescheduling

• Exams must be cancelled or rescheduled two (2) days in advance

or the candidate will forfeit their exam fee.

• Excused absences within two days require documentation to

submitted to Pearson VUE. Absences may be excused for the

following reasons:

- Illness of the candidate or a member of the candidate’s immediate family

- Death in the immediate family

- Disabling traffic accident

- Court appearance or jury duty

- Military duty

- Weather emergency

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Changes to the AQB National Appraiser exam effective Jan 1, 2015

For Licensed Residential, all candidates must have:

1. 150 creditable class hours as specified in the Required Core Curriculum

2. 30 semester hours of college level education from an accredited college or university, successfully completed.*

3. 2,000 hours of qualifying experience in no fewer than 12 months.

For Certified Residential, all candidates must have:

1. 200 creditable class hours in the Required Core Curriculum

2. Complete college-level education requirements—Bachelor’s degree.*

3. 2,500 hours of qualifying experience obtained in no fewer than 24 months.

For Certified General, all candidates must have:

1. 300 hours creditable class hours as specified in the Required Core Curriculum

2. Complete college level education requirements—Bachelor’s degree or higher.*

3. 3,000 hours of qualifying experience obtained in no fewer than 30 months.

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2015 Exam Pass/Fail Stats (Jan. 1 – Sep. 23)

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Sep ‘13 to Sep ‘15 comparisons

Volume Pass Rate

2013 36,498 37%

2014 45,472 42%

2015 50,334 45%

0

10,000

20,000

30,000

40,000

50,000

60,000

2013 2014 2015

Volume

37

42

45

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

2013 2014 2015

Pass Rate

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Working with our Live Scan Partner - MorphoTrust

Jan Feb Mar Apr May

FL920010Z Real Estate Sales and Brokers 1,359 1,492 1,467 1,744 1,630

FL922050Z Real Estate Appraisers 16 21 16 16 18

1,359 1,492 1,467

1,744 1,630

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

Jan Feb Mar Apr May

Fingerprint numbers

Real Estate Sales and Brokers

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Incidents 1 Jan – 31 May ‘15

1,000 incidents raised from a testing population of 27,220.

Classified

* Majority of incidents logged are not actual issues or problems

911 Low: e.g lates, lost & found

32 Medium: e.g documentation

51 High: e.g candidate / test center issues

6 Urgent: e.g misconduct / results issues

Categories of Administration, Candidate related, Pearson VUE related + Other

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Incidents Analysis – end of May

• All candidate related incidents are logged

• 119 Incidents logged against tangible issues relating to a candidate volume of 27k

• This figure includes all testing issues that may or may not have impacted

negatively on the candidate

• Indicative of an excellent Standard of Service Level

Administration Candidate Pearson VUE Other

35 Lost & Founds 132 documentation 3 Adminstration errors 156

243 Reschedule requests 10 Exam content 19 Late results

19 Shipping 5 Misconduct 1 Test center closed

43 Personal items inspect 21 ID 4 unprofessional treatment

112 Lates 3 Financial 20 Test environment

17 Score Report Requests 9 Demographics updates 65 Hardware / software

30 Accommodations 43 Registration/ No Shows 5 photograph issues

3 ended exam 2 score report issues

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QUESTION AND ANSWERS