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Pearson BTEC Level 3 National in Information Technology · Set task: Unit 14 IT Service Delivery...
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PearsonBTEC Level 3 National inInformation TechnologyUnit 14: IT Delivery Service
SampleAssessmentMaterials (SAMs)For use with Extended Diploma in Information Technology
First teaching from September 2017 Issue 3
Edexcel, BTEC and LCCI qualifications
Edexcel, BTEC and LCCI qualifications are awarded by Pearson, the UK’s largest awarding body offering academic and vocational qualifications that are globally recognised and benchmarked. For further information, please visit our qualifications website at qualifications.pearson.com. Alternatively, you can get in touch with us using the details on our contact us page at qualifications.pearson.com/contactus
About Pearson
Pearson is the world's leading learning company, with 35,000 employees in more than 70 countries working to help people of all ages to make measurable progress in their lives through learning. We put the learner at the centre of everything we do, because wherever learning flourishes, so do people. Find out more about how we can help you and your learners at qualifications.pearson.com
References to third-party material made in this specification are made in good faith, we do not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.) All information in this document is correct at time of publication. ISBN 978 1 4469 5015 9 All the material in this publication is copyright © Pearson Education Limited 2019
Edexcel, BTEC and LCCI qualifications
Edexcel, BTEC and LCCI qualifications are awarded by Pearson, the UK’s largest awarding body offering academic and vocational qualifications that are globally recognised and benchmarked. For further information, please visit our qualifications website at qualifications.pearson.com. Alternatively, you can get in touch with us using the details on our contact us page at qualifications.pearson.com/contactus
About Pearson
Pearson is the world's leading learning company, with 35,000 employees in more than 70 countries working to help people of all ages to make measurable progress in their lives through learning. We put the learner at the centre of everything we do, because wherever learning flourishes, so do people. Find out more about how we can help you and your learners at qualifications.pearson.com
References to third-party material made in this specification are made in good faith, we do not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.) All information in this document is correct at time of publication. ISBN 978 1 4469 5015 9 All the material in this publication is copyright © Pearson Education Limited 2019
Contents
Part A 1
Part B 5
Set Task Electronic Templates 15
Marking grid 19
Contents Summary of Sample Assessment materials changes i
Part A 1
Part B 5
Sample mark grid 19
Summary of Pearson BTEC Level 3 Nationals in Information Technology Sample Assessment Materials for Unit 14: IT Delivery Service Issue 3 changes
Part A – Summary of changes made between previous issues and this current issue
Page number
It has been made a requirement that Invigilators are compulsory to supervise the monitored assessment: 'Teachers/tutors' have been replaced with 'Invigilators'.
Page 2
Part B – Summary of changes made between previous issues and this current issue
Page number
It has been made a requirement that Invigilators are compulsory to supervise the monitored assessment: 'Teachers/tutors' have been replaced with 'Invigilators'.
Pages 6 and 7
If you need further information on these changes or what they mean, contact us via our website at: qualifications.pearson.com/en/support/contact-us.html.
iPearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
*S59221A*Paper referenceXXXX/XXS59221A©2017 Pearson Education Ltd.
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Pearson BTEC Level 3 Nationals
Information TechnologySet task: Unit 14 IT Service DeliveryDiploma and Extended DiplomaSample assessment material for first teaching September 2017
Instructions
Part A contains material for the completion of the preparatory work for the set task.
Part A is given to learners 2 weeks before Part B is scheduled. Learners are advised to spend no more than 3 hours on Part A.
Part A must be given to learners on the specified date so that learners can prepare in the way directed.
Part A is specific to each series and this material must only be issued to learners who have been entered to undertake the task in the relevant series.
Part B materials must be issued to learners on the date specified by Pearson.
Part
A
Level
3Write your name hereSurname Forename
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This set task has a preparatory period. Part A sets out how learners should prepare for the completion of the Part B task under supervised conditions.
Part A should be issued to learners two weeks before taking Part B of the assessment.
Learners are expected to spend up to 3 hours in undertaking Part A.
Centres must issue this booklet at the appropriate time and advise learners of the timetabled sessions during which they can prepare. It is expected that scheduled lessons or other timetable slots will be used for some or all of the preparation.
Learners may prepare summary notes on the scenario. Learners may take up to 2 sides of notes of this type into the supervised assessment (Part B booklet). Other content is not permitted.
learner’s notes must be written in bullet form
No full sentences or extended essays
Part B must be completed in supervision. Learners will need to complete their activities for the set task using a computer.
The supervised assessment will take place in a timetabled period specified by Pearson. Centres should schedule all learners at the same time or supervise cohorts to ensure there is no opportunity for collusion.
The set task is a formal external assessment and must be conducted with reference to the instructions in this task booklet and the Instructions for Conducting External Assessments (ICEA) document to ensure that the supervised assessment is conducted correctly and that learners submit evidence that is their own work.
Invigilators should note that:
Learners should not be given any direct guidance or prepared materials.
Learners should not be given any support in writing or editing notes.
All work must be completed independently by the learner.
Learner notes will be retained securely by the centre after Part B and may be requested by Pearson if there is suspected malpractice.
Instructions to Invigilators
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Read the set task information carefully.
In Part B you will be given a scenario. Use this Part A booklet to prepare by relating your learning to the specific information given.
In your preparation for Part B using this Part A booklet you may prepare short notes to refer to when completing the set task. Your notes may be up to 2 sides and may be handwritten or typed. Your notes:
must be written in bullet form
must have no full sentences or extended essays
You will complete Part B under supervised conditions, without access to the internet.
You must work independently and must not share your work with other learners.
Your teacher may give guidance on when you can complete the research.
Your teacher/tutor cannot give you feedback during the research.
Geek Stuff UK is a design company that provides a service of designing and creating 3D-printed models, including memorabilia for comics, computer games and movies. The company works primarily with large production companies. The company intends to expand by offering a social media platform for the exchange of designs as well as an online store for the purchase of a range of 3D models.
The company employs 150 staff, including core staff who work from a central London site and designers who work from home.
Geek Stuff UK is not a real organisation but is meant to be representative of an organisation of this type in the creative sector that you may want to investigate as part of your research.
Instructions for Learners
Set Task information
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This set task has a preparatory period. Part A sets out how learners should prepare for the completion of the Part B task under supervised conditions.
Part A should be issued to learners two weeks before taking Part B of the assessment.
Learners are expected to spend up to 3 hours in undertaking Part A.
Centres must issue this booklet at the appropriate time and advise learners of the timetabled sessions during which they can prepare. It is expected that scheduled lessons or other timetable slots will be used for some or all of the preparation.
Learners may prepare summary notes on the scenario. Learners may take up to 2 sides of notes of this type into the supervised assessment (Part B booklet). Other content is not permitted.
learner’s notes must be written in bullet form
No full sentences or extended essays
Part B must be completed in supervision. Learners will need to complete their activities for the set task using a computer.
The supervised assessment will take place in a timetabled period specified by Pearson. Centres should schedule all learners at the same time or supervise cohorts to ensure there is no opportunity for collusion.
The set task is a formal external assessment and must be conducted with reference to the instructions in this task booklet and the Instructions for Conducting External Assessments (ICEA) document to ensure that the supervised assessment is conducted correctly and that learners submit evidence that is their own work.
Invigilators should note that:
Learners should not be given any direct guidance or prepared materials.
Learners should not be given any support in writing or editing notes.
All work must be completed independently by the learner.
Learner notes will be retained securely by the centre after Part B and may be requested by Pearson if there is suspected malpractice.
Instructions to Invigilators
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Read the set task information carefully.
In Part B you will be given a scenario. Use this Part A booklet to prepare by relating your learning to the specific information given.
In your preparation for Part B using this Part A booklet you may prepare short notes to refer to when completing the set task. Your notes may be up to 2 sides and may be handwritten or typed. Your notes:
must be written in bullet form
must have no full sentences or extended essays
You will complete Part B under supervised conditions, without access to the internet.
You must work independently and must not share your work with other learners.
Your teacher may give guidance on when you can complete the research.
Your teacher/tutor cannot give you feedback during the research.
Geek Stuff UK is a design company that provides a service of designing and creating 3D-printed models, including memorabilia for comics, computer games and movies. The company works primarily with large production companies. The company intends to expand by offering a social media platform for the exchange of designs as well as an online store for the purchase of a range of 3D models.
The company employs 150 staff, including core staff who work from a central London site and designers who work from home.
Geek Stuff UK is not a real organisation but is meant to be representative of an organisation of this type in the creative sector that you may want to investigate as part of your research.
Instructions for Learners
Set Task information
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You are advised to spend a maximum of three hours doing your research.
You will research the IT service delivery requirements that are relevant to the graphic design and creative sector. You should research similar organisations of this size and type in the creative sector and you should consider:
hardware requirements
software requirements
data and information requirements
relevant legislation.
Specifically you may want to investigate the IT service requirements of:
3D modelling and printing
online payment systems and communities.
In Part B you will design and plan the IT service delivery solution of Geek Stuff UK in relation to the IT service life cycle. You will be able to take two sides of individually prepared A4 research notes into Part B of the set task.
Part A of Set Task
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Level
3Write your name hereSurname Forename
Pearson BTEC Level 3 Nationals
Information TechnologySet task: Unit 14 IT Service Delivery
Extended Diploma in Information TechnologySample assessment material for first teaching September 2017
Instructions
Part A will need to have been used in preparation for completion of Part B.
Part B booklet must be issued to learners as defined by Pearson and should be kept securely.
Part B materials must be issued to learners during the three week period and under the conditions specified by Pearson.
Part B is specific to each series and this material must be issued only to learners who have been entered to take the task in that series.
Part B should be kept securely until the start of the supervised assessment period.
Information
The total mark for this task is 68.
Centre NumberLearner Registration Number
Part
BMarks
Supervised hours
8
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You are advised to spend a maximum of three hours doing your research.
You will research the IT service delivery requirements that are relevant to the graphic design and creative sector. You should research similar organisations of this size and type in the creative sector and you should consider:
hardware requirements
software requirements
data and information requirements
relevant legislation.
Specifically you may want to investigate the IT service requirements of:
3D modelling and printing
online payment systems and communities.
In Part B you will design and plan the IT service delivery solution of Geek Stuff UK in relation to the IT service life cycle. You will be able to take two sides of individually prepared A4 research notes into Part B of the set task.
Part A of Set Task
Turn over
Level
3Write your name hereSurname Forename
Pearson BTEC Level 3 Nationals
Information TechnologySet task: Unit 14 IT Service Delivery
Extended Diploma in Information TechnologySample assessment material for first teaching September 2017
Instructions
Part A will need to have been used in preparation for completion of Part B.
Part B booklet must be issued to learners as defined by Pearson and should be kept securely.
Part B materials must be issued to learners during the three week period and under the conditions specified by Pearson.
Part B is specific to each series and this material must be issued only to learners who have been entered to take the task in that series.
Part B should be kept securely until the start of the supervised assessment period.
Information
The total mark for this task is 68.
Centre NumberLearner Registration Number
Part
BMarks
Supervised hours
8
*S54095A*Paper referenceXXXX/XXS54095A©2016 Pearson Education Ltd.
1/1/1/1/1
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Instructions to Invigilators
Part B must be taken under supervision in a number of scheduled sessions over a period of 3 weeks, so that all learners can be given access to computer resources. Centres should schedule all learners in the same sessions if possible and should release Part B to individual learners only for their scheduled sessions.
Part B set task requires learners to apply understanding gained through familiarisation with the scenario. Learners should bring in notes as defined in Part A. The teacher/invigilator needs to ensure that notes comply with the requirements.
Learners must complete this task on a computer using the templates provided and appropriate software. All work must be saved as a PDF document for submission. Learners must save their work regularly and ensure that all materials can be identified as their work.
Internet access is not permitted.
The set task is a formal external assessment and must be conducted with reference to the instructions in this task booklet and the Instructions for Conducting External Assessments (ICEA) document to ensure that the supervised assessment is conducted correctly and that learners submit evidence that is their own work.
Learners must not bring anything into the supervised environment or take anything out without your approval.
Centres are responsible for putting in place appropriate checks to ensure that only permitted material is introduced into the supervised environment.
Maintaining security:
ÂÂ During supervised assessment sessions, the assessment areas must only be accessible to the individual learner and to named members of staff.
ÂÂ Learners can only access their work under supervision.
ÂÂ Any work learners produce under supervision must be kept secure.
ÂÂ Only permitted materials for the set task can be brought into the supervised environment
ÂÂ During any permitted break and at the end of the session materials must be kept securely and no items removed from the supervised environment
ÂÂ Learners are not permitted to have access to the internet or other resources during the supervised assessment period.
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ÂÂ Learner notes related to Part A must be checked to ensure length and/or contents meet limitations.
ÂÂ Learner notes will be retained securely by the centre after Part B and may be requested by Pearson if there is suspected malpractice.
After the session the invigilator will confirm that all learner work had been completed independently as part of the authentication submitted to Pearson.
Outcomes for submissionEach learner must submit the following:
ÂÂ Activity 1 – Outline IT service strategy – PDF document
ÂÂ Activity 2 – IT service catalogue – PDF document
ÂÂ Activity 3 – Design an IT service delivery solution (this may contain a number of different documents) – PDF document
ÂÂ Activity 4 – Management report evaluating the solution – PDF document
ÂÂ Activity 5 – IT service management implications report – PDF document.
Each learner must complete an authentication sheet.
Instructions for Learners
Read the set task information carefully.
You have a number of sessions to complete the set task provided by your centre. Plan your time carefully and allow time to produce your outcomes for submission.
You have prepared for the set task given in this Part B booklet. Use your notes prepared during Part A if relevant. Attempt all of Part B.
Your notes must be your own work and will be retained by your centre until results are issued.
You will complete the set task under supervision and your work will be kept securely during any breaks taken.
You must work independently throughout the supervised assessment period and must not share your work with other learners.
Internet access is not permitted.
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Instructions to Invigilators
Part B must be taken under supervision in a number of scheduled sessions over a period of 3 weeks, so that all learners can be given access to computer resources. Centres should schedule all learners in the same sessions if possible and should release Part B to individual learners only for their scheduled sessions.
Part B set task requires learners to apply understanding gained through familiarisation with the scenario. Learners should bring in notes as defined in Part A. The teacher/invigilator needs to ensure that notes comply with the requirements.
Learners must complete this task on a computer using the templates provided and appropriate software. All work must be saved as a PDF document for submission. Learners must save their work regularly and ensure that all materials can be identified as their work.
Internet access is not permitted.
The set task is a formal external assessment and must be conducted with reference to the instructions in this task booklet and the Instructions for Conducting External Assessments (ICEA) document to ensure that the supervised assessment is conducted correctly and that learners submit evidence that is their own work.
Learners must not bring anything into the supervised environment or take anything out without your approval.
Centres are responsible for putting in place appropriate checks to ensure that only permitted material is introduced into the supervised environment.
Maintaining security:
ÂÂ During supervised assessment sessions, the assessment areas must only be accessible to the individual learner and to named members of staff.
ÂÂ Learners can only access their work under supervision.
ÂÂ Any work learners produce under supervision must be kept secure.
ÂÂ Only permitted materials for the set task can be brought into the supervised environment
ÂÂ During any permitted break and at the end of the session materials must be kept securely and no items removed from the supervised environment
ÂÂ Learners are not permitted to have access to the internet or other resources during the supervised assessment period.
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ÂÂ Learner notes related to Part A must be checked to ensure length and/or contents meet limitations.
ÂÂ Learner notes will be retained securely by the centre after Part B and may be requested by Pearson if there is suspected malpractice.
After the session the invigilator will confirm that all learner work had been completed independently as part of the authentication submitted to Pearson.
Outcomes for submissionEach learner must submit the following:
ÂÂ Activity 1 – Outline IT service strategy – PDF document
ÂÂ Activity 2 – IT service catalogue – PDF document
ÂÂ Activity 3 – Design an IT service delivery solution (this may contain a number of different documents) – PDF document
ÂÂ Activity 4 – Management report evaluating the solution – PDF document
ÂÂ Activity 5 – IT service management implications report – PDF document.
Each learner must complete an authentication sheet.
Instructions for Learners
Read the set task information carefully.
You have a number of sessions to complete the set task provided by your centre. Plan your time carefully and allow time to produce your outcomes for submission.
You have prepared for the set task given in this Part B booklet. Use your notes prepared during Part A if relevant. Attempt all of Part B.
Your notes must be your own work and will be retained by your centre until results are issued.
You will complete the set task under supervision and your work will be kept securely during any breaks taken.
You must work independently throughout the supervised assessment period and must not share your work with other learners.
Internet access is not permitted.
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Outcomes for submissionYou should submit:
ÂÂ Activity 1 – Outline IT service strategy – PDF document
ÂÂ Activity 2 – IT service catalogue – PDF document
ÂÂ Activity 3 – Design an IT service delivery solution (this may contain a number of different documents) – PDF document
ÂÂ Activity 4 – Management report evaluating the solution – PDF document
ÂÂ Activity 5 – IT service management implications report – PDF document.
You must complete a declaration that the work you submit is your own.
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Set Task Information
Geek Stuff UK is a design company that provides a service designing and creating 3D-printed models, including memorabilia for comics, computer games and movies. The company works primarily with large production companies. The company intends to expand by offering a social media platform for the exchange of designs, as well as an online store for the purchase of a range of 3D models.
At the end of a project, copies of all files, such as design plans and 3D model files, are given to the client, who will forward them to the manufacturer for production of the final product. Geek Stuff UK has no direct contact with the manufacturers. It has a number of 3D printers on-site, which are used to produce prototypes of its designs at different stages of the project.
Geek Stuff UK’s head office is situated in London and it employs 50 staff, as shown in the staffing information. In addition to the designers in the head office, it employs approximately 100 designers who work from home in different parts of the country. Designers may be working on more than one project at a time. Each project may have designers that are located in different parts of the country.
The organisation’s clients are located all over the world and need to be involved throughout the development process.
Head office
Location Central London
Number of staff 50
Staffing information Managing director – oversees all the professional services and is responsible for the organisation.
IT support technicians – responsible for logging and resolving user issues and the operation of the IT services to meet the client’s and the organisation’s needs, including hardware and software and security systems.
For each project there will be:
ÂÂ A project manager – liaises with company management and the client to establish project requirements, and manages the overall delivery of the project
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Outcomes for submissionYou should submit:
ÂÂ Activity 1 – Outline IT service strategy – PDF document
ÂÂ Activity 2 – IT service catalogue – PDF document
ÂÂ Activity 3 – Design an IT service delivery solution (this may contain a number of different documents) – PDF document
ÂÂ Activity 4 – Management report evaluating the solution – PDF document
ÂÂ Activity 5 – IT service management implications report – PDF document.
You must complete a declaration that the work you submit is your own.
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Set Task Information
Geek Stuff UK is a design company that provides a service designing and creating 3D-printed models, including memorabilia for comics, computer games and movies. The company works primarily with large production companies. The company intends to expand by offering a social media platform for the exchange of designs, as well as an online store for the purchase of a range of 3D models.
At the end of a project, copies of all files, such as design plans and 3D model files, are given to the client, who will forward them to the manufacturer for production of the final product. Geek Stuff UK has no direct contact with the manufacturers. It has a number of 3D printers on-site, which are used to produce prototypes of its designs at different stages of the project.
Geek Stuff UK’s head office is situated in London and it employs 50 staff, as shown in the staffing information. In addition to the designers in the head office, it employs approximately 100 designers who work from home in different parts of the country. Designers may be working on more than one project at a time. Each project may have designers that are located in different parts of the country.
The organisation’s clients are located all over the world and need to be involved throughout the development process.
Head office
Location Central London
Number of staff 50
Staffing information Managing director – oversees all the professional services and is responsible for the organisation.
IT support technicians – responsible for logging and resolving user issues and the operation of the IT services to meet the client’s and the organisation’s needs, including hardware and software and security systems.
For each project there will be:
ÂÂ A project manager – liaises with company management and the client to establish project requirements, and manages the overall delivery of the project
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ÂÂ a team leader – manages the individual designers, distributes project tasks between designers, liaises with the project manager and ensures the project is delivered on time and in a way that meets client requirements
ÂÂ designers – design and create the 3D digital models and related digital images. On small projects where no team leader is required, they will liaise directly with the project manager.
Project managers and team leaders are chosen from the team of designers. A designer may fulfil different roles on separate projects that are running at the same time. For example, a designer may be a team leader on one project and complete design tasks on another.
Premises Large multi-room office space occupying the first three floors of a rented six-floor office building.
Ground floor – 3D printing and IT technical support team and server room.
1st and 2nd floor – designers and management offices.
The top three floors of the building are used by other companies. Access to upper floors is provided through a shared stairwell and lift.
Internet access is provided to visitors through an open wireless network.
Cleaning and maintenance of the office building is carried out by an external company.
It is important to Geek Stuff UK that it continues to grow its current revenue generating services. However, in the future, Geek Stuff UK may expand by providing the following additional services.
1. An online platform to establish an online community interested in designing and creating 3D-printed models.
2. A facility on the online platform that allows users to submit the files of their 3D models and make them available for other community members to download and use.
3. A service that enables members of the online community to submit their own designs for models that will be 3D printed by Geek Stuff UK for a fee.
4. An online store where visitors can purchase a range of 3D models created by Geek Stuff UK’s designers.
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Set Task
You must complete ALL activities.Read the scenario carefully before you begin and the hard copy notes of any preparatory work completed in Part A. Reading time is included in the overall assessment time.
Geek Stuff UK has been successfully delivering its service for a number of years and it has employed you to design a new IT service solution by applying the IT service life cycle, while considering alternatives and the delivery implications these may have on the current and future needs of the organisation.
Activity 1 – Outline IT service strategyYou are advised to spend 1 hour on this task.
Produce an outline IT service strategy for Geek Stuff UK’s current and future needs.
Your service strategy should:
ÂÂ identify Geek Stuff UK’s IT service and/or process requirements
ÂÂ prioritise the IT service and/or process requirements in relation to the needs of the organisation and its customers
ÂÂ justify how you have prioritised the IT service and/or process requirements.
Use the file ITSD Part B - A1 Outline service strategy.doc for this task.
Save your completed service strategy in your assessment folder using any sensible naming convention.
Total for Activity 1 = 8 marks
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ÂÂ a team leader – manages the individual designers, distributes project tasks between designers, liaises with the project manager and ensures the project is delivered on time and in a way that meets client requirements
ÂÂ designers – design and create the 3D digital models and related digital images. On small projects where no team leader is required, they will liaise directly with the project manager.
Project managers and team leaders are chosen from the team of designers. A designer may fulfil different roles on separate projects that are running at the same time. For example, a designer may be a team leader on one project and complete design tasks on another.
Premises Large multi-room office space occupying the first three floors of a rented six-floor office building.
Ground floor – 3D printing and IT technical support team and server room.
1st and 2nd floor – designers and management offices.
The top three floors of the building are used by other companies. Access to upper floors is provided through a shared stairwell and lift.
Internet access is provided to visitors through an open wireless network.
Cleaning and maintenance of the office building is carried out by an external company.
It is important to Geek Stuff UK that it continues to grow its current revenue generating services. However, in the future, Geek Stuff UK may expand by providing the following additional services.
1. An online platform to establish an online community interested in designing and creating 3D-printed models.
2. A facility on the online platform that allows users to submit the files of their 3D models and make them available for other community members to download and use.
3. A service that enables members of the online community to submit their own designs for models that will be 3D printed by Geek Stuff UK for a fee.
4. An online store where visitors can purchase a range of 3D models created by Geek Stuff UK’s designers.
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Set Task
You must complete ALL activities.Read the scenario carefully before you begin and the hard copy notes of any preparatory work completed in Part A. Reading time is included in the overall assessment time.
Geek Stuff UK has been successfully delivering its service for a number of years and it has employed you to design a new IT service solution by applying the IT service life cycle, while considering alternatives and the delivery implications these may have on the current and future needs of the organisation.
Activity 1 – Outline IT service strategyYou are advised to spend 1 hour on this task.
Produce an outline IT service strategy for Geek Stuff UK’s current and future needs.
Your service strategy should:
ÂÂ identify Geek Stuff UK’s IT service and/or process requirements
ÂÂ prioritise the IT service and/or process requirements in relation to the needs of the organisation and its customers
ÂÂ justify how you have prioritised the IT service and/or process requirements.
Use the file ITSD Part B - A1 Outline service strategy.doc for this task.
Save your completed service strategy in your assessment folder using any sensible naming convention.
Total for Activity 1 = 8 marks
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Activity 2 – IT service catalogue You are advised to spend 1 hour on this task.
Produce an IT service catalogue by defining the individual IT services for the current and future IT requirements for each given function of the organisation.
Use the file ITSD Part B - A2 Define IT Services - Catalogue.doc for this task.
Save your completed service strategy in your assessment folder using any sensible naming convention.
Total for Activity 2 = 8 marks
Activity 3 – Design an IT service delivery solutionYou are advised to spend 3 hours on this task.
Produce a design for an IT service delivery solution that will meet the current and future needs of Geek Stuff UK and its customers.
You should include:
ÂÂ information requirements
ÂÂ data requirements
ÂÂ hardware service options
ÂÂ software service options.
Your design evidence may contain a combination of written, tabular and annotated diagrammatic information and may consist of more than one document. There is no single preferred method of presenting this evidence.
Save your completed design work in your assessment folder using any sensible naming convention(s).
Total for Activity 3 = 20 marks
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Activity 4 – Management report evaluating the solution You are advised to spend 1.5 hours on this task.
Produce a report that evaluates the appropriateness of the solution you designed in Activity 3 in relation to the current and future IT service delivery requirements of Geek Stuff UK.
It should include:
ÂÂ an assessment of the appropriateness of your solution
ÂÂ a comparison with alternative solutions that could be used
ÂÂ a rationale for choosing your solution over the alternatives.
Save your completed report in your assessment folder using any sensible naming convention.
Total for Activity 4 = 12 marks
12 Pearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
8 S54095A
Activity 2 – IT service catalogue You are advised to spend 1 hour on this task.
Produce an IT service catalogue by defining the individual IT services for the current and future IT requirements for each given function of the organisation.
Use the file ITSD Part B - A2 Define IT Services - Catalogue.doc for this task.
Save your completed service strategy in your assessment folder using any sensible naming convention.
Total for Activity 2 = 8 marks
Activity 3 – Design an IT service delivery solutionYou are advised to spend 3 hours on this task.
Produce a design for an IT service delivery solution that will meet the current and future needs of Geek Stuff UK and its customers.
You should include:
ÂÂ information requirements
ÂÂ data requirements
ÂÂ hardware service options
ÂÂ software service options.
Your design evidence may contain a combination of written, tabular and annotated diagrammatic information and may consist of more than one document. There is no single preferred method of presenting this evidence.
Save your completed design work in your assessment folder using any sensible naming convention(s).
Total for Activity 3 = 20 marks
S54095A 9
Activity 4 – Management report evaluating the solution You are advised to spend 1.5 hours on this task.
Produce a report that evaluates the appropriateness of the solution you designed in Activity 3 in relation to the current and future IT service delivery requirements of Geek Stuff UK.
It should include:
ÂÂ an assessment of the appropriateness of your solution
ÂÂ a comparison with alternative solutions that could be used
ÂÂ a rationale for choosing your solution over the alternatives.
Save your completed report in your assessment folder using any sensible naming convention.
Total for Activity 4 = 12 marks
13Pearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
10 S54095A
Activity 5 – IT service management implications report You are advised to spend 1.5 hours on this task.
Analyse the IT service management implications for Geek Stuff UK of the solution you have designed.
Your report should cover the IT service management implications of the following areas:
ÂÂ implementing your solution and delivering the organisation’s services and products
ÂÂ managing and supporting users
ÂÂ managing and supporting the organisation’s customers
ÂÂ managing the organisation’s IT assets.
Think about how each area will be affected by:
ÂÂ constraints, such as legal requirements, security issues, resource limitations
ÂÂ changes in the organisation’s aims, products and services.
Use the file ITSD Part B - A5 IT Service Management Implications.doc for this task.
Save your completed report in your assessment folder using any sensible naming convention.
(Total for technical language in Task B = 4 marks)
END OF TASK TOTAL FOR TASK = 68 MARKS
Total for Activity 5 = 16 marks
S54095A 11
Turn over
Set Task Electronic Templates
Activity 1 Template: Outline IT service strategy
Organisation Geek Stuff UK
Organisational needs
IT service/process requirementsExplanation of priority (high, medium or low)
Add additional rows to the table as required.
Customer/Client needs
IT service/process requirementsExplanation of priority (high, medium or low)
Add additional rows to the table as required.
14 Pearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
10 S54095A
Activity 5 – IT service management implications report You are advised to spend 1.5 hours on this task.
Analyse the IT service management implications for Geek Stuff UK of the solution you have designed.
Your report should cover the IT service management implications of the following areas:
ÂÂ implementing your solution and delivering the organisation’s services and products
ÂÂ managing and supporting users
ÂÂ managing and supporting the organisation’s customers
ÂÂ managing the organisation’s IT assets.
Think about how each area will be affected by:
ÂÂ constraints, such as legal requirements, security issues, resource limitations
ÂÂ changes in the organisation’s aims, products and services.
Use the file ITSD Part B - A5 IT Service Management Implications.doc for this task.
Save your completed report in your assessment folder using any sensible naming convention.
(Total for technical language in Task B = 4 marks)
END OF TASK TOTAL FOR TASK = 68 MARKS
Total for Activity 5 = 16 marks
S54095A 11
Turn over
Set Task Electronic Templates
Activity 1 Template: Outline IT service strategy
Organisation Geek Stuff UK
Organisational needs
IT service/process requirementsExplanation of priority (high, medium or low)
Add additional rows to the table as required.
Customer/Client needs
IT service/process requirementsExplanation of priority (high, medium or low)
Add additional rows to the table as required.
15Pearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
12 S54095A
Activity 2 Template: IT service catalogue
Function: Customer relations
Service name IT Service description
Add additional rows to the table as required.
Function: Staff management and support
Service name IT Service description
Add additional rows to the table as required.
S54095A 13
Activity 5 Template: IT service management implications report
Organisation Geek Stuff UK
When completing the activity, consider how each area will be affected by:
• constraints, such as legal requirements, security issues, resource limitations
• changes in the organisation’s aims, products and services.
Implementing the solution and delivering services and products
<<Box will expand when typing>>
Managing and supporting users
<<Box will expand when typing>>
Managing and supporting the organisation’s customers
<<Box will expand when typing>>
Managing the organisation’s IT assets
<<Box will expand when typing>>
16 Pearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
12 S54095A
Activity 2 Template: IT service catalogue
Function: Customer relations
Service name IT Service description
Add additional rows to the table as required.
Function: Staff management and support
Service name IT Service description
Add additional rows to the table as required.
S54095A 13
Activity 5 Template: IT service management implications report
Organisation Geek Stuff UK
When completing the activity, consider how each area will be affected by:
• constraints, such as legal requirements, security issues, resource limitations
• changes in the organisation’s aims, products and services.
Implementing the solution and delivering services and products
<<Box will expand when typing>>
Managing and supporting users
<<Box will expand when typing>>
Managing and supporting the organisation’s customers
<<Box will expand when typing>>
Managing the organisation’s IT assets
<<Box will expand when typing>>
17Pearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
Unit 14: IT Service Delivery – Sample marking grid
General marking guidance
All learners must receive the same treatment. Examiners must mark the first learner in exactly the same way as they mark the last.
Marking grids should be applied positively. Learners must be rewarded for what they have shown they can do rather than be penalised for omissions.
Examiners should mark according to the marking grid, not according to their perception of where the grade boundaries may lie.
All marks on the marking grid should be used appropriately. All the marks on the marking grid are designed to be awarded. Examiners should always
award full marks if deserved. Examiners should also be prepared to award zero marks if the learner’s response is not rewardable according to the marking grid.
Where judgement is required, a marking grid will provide the principles by which marks will be awarded.
When examiners are in doubt regarding the application of the marking grid to a learner’s response, a senior examiner should be consulted.
Specific marking guidance
The marking grids have been designed to assess learners’ work holistically. Rows within the grids identify the assessment focus/outcome being targeted. When using a marking grid, the ‘best fit’ approach should be used.
Examiners should first make a holistic judgement on which band most closely matches the learner response and place it within that band. Learners will be placed in the band that best describes their answer.
The mark awarded within the band will be decided based on the quality of the answer in response to the assessment focus/outcome, and will be modified according to how securely all bullet points are displayed at that band.
Marks will be awarded towards the top or bottom of that band depending on how they have evidenced each of the descriptor bullet points.
18 Pearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
Unit 14: IT Service Delivery – Sample marking grid
General marking guidance
All learners must receive the same treatment. Examiners must mark the first learner in exactly the same way as they mark the last.
Marking grids should be applied positively. Learners must be rewarded for what they have shown they can do rather than be penalised for omissions.
Examiners should mark according to the marking grid, not according to their perception of where the grade boundaries may lie.
All marks on the marking grid should be used appropriately. All the marks on the marking grid are designed to be awarded. Examiners should always
award full marks if deserved. Examiners should also be prepared to award zero marks if the learner’s response is not rewardable according to the marking grid.
Where judgement is required, a marking grid will provide the principles by which marks will be awarded.
When examiners are in doubt regarding the application of the marking grid to a learner’s response, a senior examiner should be consulted.
Specific marking guidance
The marking grids have been designed to assess learners’ work holistically. Rows within the grids identify the assessment focus/outcome being targeted. When using a marking grid, the ‘best fit’ approach should be used.
Examiners should first make a holistic judgement on which band most closely matches the learner response and place it within that band. Learners will be placed in the band that best describes their answer.
The mark awarded within the band will be decided based on the quality of the answer in response to the assessment focus/outcome, and will be modified according to how securely all bullet points are displayed at that band.
Marks will be awarded towards the top or bottom of that band depending on how they have evidenced each of the descriptor bullet points.
19Pearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
Act
ivit
y 1
: O
utl
ine
IT s
ervi
ce s
trat
egy
Ass
essm
ent
focu
s B
and
0
Ban
d 1
B
and
2
Ban
d 3
M
ax
mar
k
Act
ivit
y 1
–
An
ou
tlin
e IT
se
rvic
e st
rate
gy
for
the
org
anis
atio
n
0 1–
3 4–
6 7–
8 8
No rewardable material Li
mited
info
rmat
ion
from
the
sc
enar
io is
use
d to
pro
duce
a
supe
rfic
ial o
r pa
rtia
l out
line
stra
tegy
, in
clud
ing:
a de
scri
ptio
n of
IT
serv
ice/
proc
ess
requ
irem
ents
tha
t w
ould
m
eet
som
e of
the
or
gani
sation
’s n
eeds
but
co
ntai
ns in
accu
raci
es
and/
or o
mis
sion
s
an a
ttem
pt t
o pr
iori
tise
IT
serv
ice/
proc
ess
requ
irem
ents
but
pr
iori
tisat
ion
is
inap
prop
riat
e an
d/or
un
supp
orte
d.
Som
e re
leva
nt in
form
atio
n fr
om t
he s
cena
rio
is u
sed
to
prod
uce
a ba
sic
outli
ne
stra
tegy
, in
clud
ing:
a m
ostly
accu
rate
de
scri
ptio
n of
the
IT
serv
ice/
proc
ess
requ
irem
ents
nee
ded
to
mee
t m
ost
of t
he
orga
nisa
tion
’s n
eeds
appr
opri
atel
y pr
iori
tised
IT
serv
ice/
proc
ess
requ
irem
ents
mos
tly
supp
orte
d by
a r
atio
nale
.
Rel
evan
t in
form
atio
n fr
om t
he
scen
ario
is u
sed
to p
rodu
ce a
co
mpr
ehen
sive
out
line
stra
tegy
, in
clud
ing:
an a
ccur
ate
desc
ript
ion
of
the
IT s
ervi
ce/p
roce
ss
requ
irem
ents
nee
ded
to
mee
t th
e or
gani
sation
’s
need
s
appr
opri
atel
y pr
iori
tised
IT
serv
ice
/pro
cess
re
quir
emen
ts s
uppo
rted
by
a cl
ear
ration
ale.
Info
rmat
ion
is c
onsi
dere
d in
is
olat
ion,
whi
ch s
how
s a
limited
aw
aren
ess
of t
he g
iven
sc
enar
io.
Mos
tly
logi
cal c
hain
s of
re
ason
ing
and
som
e aw
aren
ess
of t
he g
iven
sc
enar
io is
dem
onst
rate
d.
Logi
cal c
hain
s of
rea
soni
ng
and
a fu
ll aw
aren
ess
of t
he
give
n sc
enar
io is
de
mon
stra
ted.
Ther
e is
no
sing
le c
orre
ct w
ay t
o pr
iori
tise
serv
ice/
proc
ess
requ
irem
ents
. Le
arne
rs m
ust
be a
sses
sed
on h
ow a
ppro
pria
te t
heir
pr
iori
tisat
ion
is in
rel
atio
n to
the
rat
iona
le t
hey
have
pro
vide
d.
Act
ivit
y 2
- P
rod
uce
an
IT
serv
ice
cata
log
ue
Ass
essm
ent
fo
cus
Ban
d 0
B
and
1
Ban
d 2
B
and
3
Max
m
ark
Act
ivit
y 2
–
Pro
du
ce a
n
IT s
ervi
ce
cata
log
ue
def
inin
g t
he
ind
ivid
ual
IT
serv
ices
for
ea
ch
fun
ctio
n o
f th
e or
gan
isat
ion
0 1–
3 4–
6 7–
8 8
No rewardable material
Lim
ited
info
rmat
ion
from
the
sc
enar
io is
use
d to
pro
duce
an
IT s
ervi
ce c
atal
ogue
, in
clud
ing:
som
e IT
ser
vice
s id
entifie
d ar
e ap
prop
riat
e bu
t ar
e la
rgel
y ge
neri
c an
d m
ay
not
be c
lear
ly li
nked
to
the
give
n bu
sine
ss f
unct
ions
serv
ice
nam
es a
nd
desc
ript
ions
of
the
IT
serv
ices
con
tain
in
accu
raci
es t
hat
show
lim
ited
und
erst
andi
ng o
f th
e or
gani
satio
n’s
requ
irem
ents
.
Som
e re
leva
nt in
form
atio
n fr
om t
he s
cena
rio
is u
sed
to
prod
uce
an I
T se
rvic
e ca
talo
gue,
incl
udin
g:
IT
ser
vice
s id
entifie
d th
at
are
mos
tly
appr
opri
ate
for
the
give
n bu
sine
ss
func
tion
s
mos
tly
accu
rate
ser
vice
na
mes
and
des
crip
tion
of
the
IT s
ervi
ces
that
sho
w
basi
c un
ders
tand
ing
of t
he
orga
nisa
tion
’s
requ
irem
ents
.
Rel
evan
t in
form
atio
n fr
om t
he
scen
ario
is u
sed
to p
rodu
ce a
n IT
ser
vice
cat
alog
ue,
incl
udin
g:
IT
ser
vice
s id
entifie
d th
at
are
fully
app
ropr
iate
for
th
e gi
ven
busi
ness
fu
nction
s
accu
rate
ser
vice
nam
es
and
desc
ript
ion
of t
he I
T se
rvic
es t
hat
show
sou
nd
unde
rsta
ndin
g of
the
or
gani
sation
’s
requ
irem
ents
.
Ser
vice
nam
es a
nd
desc
ript
ions
are
vag
ue a
nd
diffic
ult
to u
nder
stan
d fo
r a
no
n-IT
spe
cial
ist.
Ser
vice
nam
es a
nd
desc
ript
ions
are
mos
tly
clea
r an
d co
uld
be u
nder
stoo
d, w
ith
min
imal
ass
ista
nce,
by
a no
n-IT
spe
cial
ist.
Ser
vice
nam
es a
nd
desc
ript
ions
are
cle
ar a
nd
conc
ise
and
coul
d be
eas
ily
unde
rsto
od b
y a
non-
IT
spec
ialis
t.
20 Pearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
Act
ivit
y 1
: O
utl
ine
IT s
ervi
ce s
trat
egy
Ass
essm
ent
focu
s B
and
0
Ban
d 1
B
and
2
Ban
d 3
M
ax
mar
k
Act
ivit
y 1
–
An
ou
tlin
e IT
se
rvic
e st
rate
gy
for
the
org
anis
atio
n
0 1–
3 4–
6 7–
8 8
No rewardable material
Lim
ited
info
rmat
ion
from
the
sc
enar
io is
use
d to
pro
duce
a
supe
rfic
ial o
r pa
rtia
l out
line
stra
tegy
, in
clud
ing:
a de
scri
ptio
n of
IT
serv
ice/
proc
ess
requ
irem
ents
tha
t w
ould
m
eet
som
e of
the
or
gani
sation
’s n
eeds
but
co
ntai
ns in
accu
raci
es
and/
or o
mis
sion
s
an a
ttem
pt t
o pr
iori
tise
IT
serv
ice/
proc
ess
requ
irem
ents
but
pr
iori
tisat
ion
is
inap
prop
riat
e an
d/or
un
supp
orte
d.
Som
e re
leva
nt in
form
atio
n fr
om t
he s
cena
rio
is u
sed
to
prod
uce
a ba
sic
outli
ne
stra
tegy
, in
clud
ing:
a m
ostly
accu
rate
de
scri
ptio
n of
the
IT
serv
ice/
proc
ess
requ
irem
ents
nee
ded
to
mee
t m
ost
of t
he
orga
nisa
tion
’s n
eeds
appr
opri
atel
y pr
iori
tised
IT
serv
ice/
proc
ess
requ
irem
ents
mos
tly
supp
orte
d by
a r
atio
nale
.
Rel
evan
t in
form
atio
n fr
om t
he
scen
ario
is u
sed
to p
rodu
ce a
co
mpr
ehen
sive
out
line
stra
tegy
, in
clud
ing:
an a
ccur
ate
desc
ript
ion
of
the
IT s
ervi
ce/p
roce
ss
requ
irem
ents
nee
ded
to
mee
t th
e or
gani
sation
’s
need
s
appr
opri
atel
y pr
iori
tised
IT
serv
ice
/pro
cess
re
quir
emen
ts s
uppo
rted
by
a cl
ear
ration
ale.
Info
rmat
ion
is c
onsi
dere
d in
is
olat
ion,
whi
ch s
how
s a
limited
aw
aren
ess
of t
he g
iven
sc
enar
io.
Mos
tly
logi
cal c
hain
s of
re
ason
ing
and
som
e aw
aren
ess
of t
he g
iven
sc
enar
io is
dem
onst
rate
d.
Logi
cal c
hain
s of
rea
soni
ng
and
a fu
ll aw
aren
ess
of t
he
give
n sc
enar
io is
de
mon
stra
ted.
Ther
e is
no
sing
le c
orre
ct w
ay t
o pr
iori
tise
serv
ice/
proc
ess
requ
irem
ents
. Le
arne
rs m
ust
be a
sses
sed
on h
ow a
ppro
pria
te t
heir
pr
iori
tisat
ion
is in
rel
atio
n to
the
rat
iona
le t
hey
have
pro
vide
d.
Act
ivit
y 2
- P
rod
uce
an
IT
serv
ice
cata
log
ue
Ass
essm
ent
fo
cus
Ban
d 0
B
and
1
Ban
d 2
B
and
3
Max
m
ark
Act
ivit
y 2
–
Pro
du
ce a
n
IT s
ervi
ce
cata
log
ue
def
inin
g t
he
ind
ivid
ual
IT
serv
ices
for
ea
ch
fun
ctio
n o
f th
e or
gan
isat
ion
0 1–
3 4–
6 7–
8 8
No rewardable material Li
mited
info
rmat
ion
from
the
sc
enar
io is
use
d to
pro
duce
an
IT s
ervi
ce c
atal
ogue
, in
clud
ing:
som
e IT
ser
vice
s id
entifie
d ar
e ap
prop
riat
e bu
t ar
e la
rgel
y ge
neri
c an
d m
ay
not
be c
lear
ly li
nked
to
the
give
n bu
sine
ss f
unct
ions
serv
ice
nam
es a
nd
desc
ript
ions
of
the
IT
serv
ices
con
tain
in
accu
raci
es t
hat
show
lim
ited
und
erst
andi
ng o
f th
e or
gani
satio
n’s
requ
irem
ents
.
Som
e re
leva
nt in
form
atio
n fr
om t
he s
cena
rio
is u
sed
to
prod
uce
an I
T se
rvic
e ca
talo
gue,
incl
udin
g:
IT
ser
vice
s id
entifie
d th
at
are
mos
tly
appr
opri
ate
for
the
give
n bu
sine
ss
func
tion
s
mos
tly
accu
rate
ser
vice
na
mes
and
des
crip
tion
of
the
IT s
ervi
ces
that
sho
w
basi
c un
ders
tand
ing
of t
he
orga
nisa
tion
’s
requ
irem
ents
.
Rel
evan
t in
form
atio
n fr
om t
he
scen
ario
is u
sed
to p
rodu
ce a
n IT
ser
vice
cat
alog
ue,
incl
udin
g:
IT
ser
vice
s id
entifie
d th
at
are
fully
app
ropr
iate
for
th
e gi
ven
busi
ness
fu
nction
s
accu
rate
ser
vice
nam
es
and
desc
ript
ion
of t
he I
T se
rvic
es t
hat
show
sou
nd
unde
rsta
ndin
g of
the
or
gani
sation
’s
requ
irem
ents
.
Ser
vice
nam
es a
nd
desc
ript
ions
are
vag
ue a
nd
diffic
ult
to u
nder
stan
d fo
r a
no
n-IT
spe
cial
ist.
Ser
vice
nam
es a
nd
desc
ript
ions
are
mos
tly
clea
r an
d co
uld
be u
nder
stoo
d, w
ith
min
imal
ass
ista
nce,
by
a no
n-IT
spe
cial
ist.
Ser
vice
nam
es a
nd
desc
ript
ions
are
cle
ar a
nd
conc
ise
and
coul
d be
eas
ily
unde
rsto
od b
y a
non-
IT
spec
ialis
t.
21Pearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
Act
ivit
y 3
– D
esig
n a
n I
T se
rvic
e d
eliv
ery
solu
tion
A
sses
smen
t fo
cus
Ban
d
0
Ban
d 1
B
and
2
Ban
d 3
B
and
4
Max
m
ark
Act
ivit
y 3
–
Des
ign
an
IT
ser
vice
d
eliv
ery
solu
tio
n
that
will
m
eet
the
nee
ds
of
the
org
anis
atio
n a
nd
its
cust
omer
s
0 1–
5 6–
10
11–1
5 16
–20
20
No rewardable material
Doc
umen
ts p
rovi
de a
lim
ited
or
inac
cura
te
map
ping
of th
e IT
ser
vice
de
liver
y so
lution
for
the
gi
ven
orga
nisa
tion
.
Doc
umen
ts m
ap m
ost
of
the
IT s
ervi
ce d
eliv
ery
solu
tion
for
the
give
n or
gani
sation
.
Doc
umen
ts m
ap m
ost
of
the
IT s
ervi
ce d
eliv
ery
solu
tion
for
the
give
n or
gani
sation
.
Doc
umen
ts ful
ly m
ap t
he
IT s
ervi
ce d
eliv
ery
solu
tion
for
the
give
n or
gani
sation
.
Dem
onst
rate
s lim
ited
te
chni
cal u
nder
stan
ding
of
how
the
sol
utio
n w
orks
.
Dem
onst
rate
s so
me
accu
rate
tec
hnic
al
unde
rsta
ndin
g of
how
the
so
lutio
n w
orks
.
Dem
onst
rate
s m
ostly
accu
rate
tec
hnic
al
unde
rsta
ndin
g of
how
the
so
lutio
n w
orks
.
Dem
onst
rate
s ac
cura
te
and
in-d
epth
tec
hnic
al
unde
rsta
ndin
g of
how
the
so
lutio
n w
orks
, th
roug
hout
.
Lim
ited
cov
erag
e of
:
the
data
and
in
form
atio
n re
quir
ed
to m
eet
the
IT
requ
irem
ents
how
har
dwar
e an
d so
ftw
are
can
be u
sed
to im
plem
ent
solu
tion
and
supp
ort
user
s.
Ade
quat
e co
vera
ge o
f:
th
e da
ta a
nd
info
rmat
ion
requ
ired
to
mee
t th
e IT
re
quir
emen
ts
ho
w h
ardw
are
and
soft
war
e ca
n be
use
d to
impl
emen
t so
lutio
n an
d su
ppor
t us
ers.
Effe
ctiv
e co
vera
ge o
f:
th
e da
ta a
nd
info
rmat
ion
requ
ired
to
mee
t th
e IT
re
quir
emen
ts
ho
w h
ardw
are
and
soft
war
e ca
n be
use
d to
impl
emen
t so
lutio
n an
d su
ppor
t us
ers.
Effe
ctiv
e an
d co
mpr
ehen
sive
cov
erag
e of
:
the
data
and
in
form
atio
n re
quir
ed
to m
eet
the
IT
requ
irem
ents
how
har
dwar
e an
d so
ftw
are
can
be u
sed
to im
plem
ent
solu
tion
and
supp
ort
user
s.
The
solu
tion
show
s lim
ited
aw
aren
ess
of t
he
scen
ario
.
The
solu
tion
show
s so
me
awar
enes
s of
the
sc
enar
io.
The
solu
tion
show
s so
und
awar
enes
s of
the
sc
enar
io.
The
solu
tion
show
s pe
rcep
tive
aw
aren
ess
of
the
scen
ario
.
Lear
ner
evid
ence
for
thi
s ac
tivi
ty m
ay c
onta
in a
com
bina
tion
of w
ritt
en,
tabu
lar
and
anno
tate
d di
agra
mm
atic
info
rmat
ion,
and
may
co
nsis
t of
mor
e th
an o
ne d
ocum
ent.
The
re is
no
sing
le p
refe
rred
met
hod
of p
rese
ntin
g th
is e
vide
nce.
Evi
denc
e m
ust
be c
redi
ted if
the
m
arki
ng c
rite
ria
have
bee
n m
et.
Act
ivit
y 4
– M
anag
emen
t re
po
rt e
valu
atin
g t
he
solu
tion
A
sses
smen
t fo
cus
Ban
d 0
B
and
1
Ban
d 2
B
and
3
Ban
d 4
M
ax
mar
k
Act
ivit
y 4
–
Eval
uat
e th
e ap
pro
pri
aten
ess
of t
he
solu
tio
n
you
des
ign
ed in
re
lati
on t
o th
e IT
ser
vice
d
eliv
ery
req
uir
emen
ts o
f th
e o
rgan
isat
ion
0 1–
3 5–
6 7–
9 10
–12
12
No rewardable material
Sup
erfic
ial o
r un
clea
r ju
stifi
catio
n of
the
ap
prop
riat
enes
s of
the
so
lutio
n in
rel
atio
n to
th
e re
quir
emen
ts o
f th
e or
gani
sation
.
Part
ial j
ustif
icat
ion
of
the
appr
opri
aten
ess
of
the
solu
tion
in r
elat
ion
to t
he r
equi
rem
ents
of
the
orga
nisa
tion.
Dev
elop
ed jus
tific
atio
n of
the
app
ropr
iate
ness
of
the
sol
utio
n in
re
lation
to
the
requ
irem
ents
of th
e or
gani
sation
.
Dev
elop
ed a
nd
conv
inci
ng jus
tific
atio
n of
the
app
ropr
iate
ness
of
the
sol
utio
n in
re
lation
to
the
requ
irem
ents
of th
e or
gani
sation
.
Alter
nativ
es,
if id
entif
ied,
are
like
ly t
o be
inap
prop
riat
e.
App
ropr
iate
alter
native
s ar
e id
entif
ied
for
som
e as
pect
s of
the
sol
utio
n.
App
ropr
iate
alter
native
s ar
e id
entif
ied
for
a ra
nge
of a
spec
ts o
f th
e so
lutio
n.
App
ropr
iate
alter
native
s ar
e id
entif
ied
for
a ra
nge
of a
spec
ts o
f th
e so
lutio
n.
Rat
iona
le,
if pr
esen
t,
show
s lim
ited
co
nsid
erat
ion
of
alte
rnat
ives
and
lack
s su
ppor
t.
A m
ostly
valid
rat
iona
le
show
ing
som
e co
nsid
erat
ion
of
alte
rnat
ives
with
limited
su
ppor
t.
A v
alid
and
mos
tly
supp
orte
d ra
tion
ale
show
ing
som
e co
nsid
erat
ion
of
alte
rnat
ives
.
A v
alid
and
sup
port
ed
ration
ale
show
ing
a th
orou
gh c
onsi
dera
tion
of
alter
native
s.
The
repo
rt
dem
onst
rate
s lim
ited
re
ason
ing
that
sho
ws
min
imal
aw
aren
ess
of
the
scen
ario
.
The
repo
rt
dem
onst
rate
s so
me
logi
cal c
hain
s of
re
ason
ing
that
sho
w a
n aw
aren
ess
of t
he
scen
ario
, bu
t la
ck
clar
ity.
The
repo
rt
dem
onst
rate
s m
ostly
cohe
rent
and
logi
cal
chai
ns o
f re
ason
ing
that
sh
ow a
n aw
aren
ess
of
the
scen
ario
.
The
repo
rt
dem
onst
rate
s co
here
nt
and
logi
cal c
hain
s of
re
ason
ing
that
sho
w ful
l aw
aren
ess
of t
he
scen
ario
.
22 Pearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
Act
ivit
y 3
– D
esig
n a
n I
T se
rvic
e d
eliv
ery
solu
tion
A
sses
smen
t fo
cus
Ban
d
0
Ban
d 1
B
and
2
Ban
d 3
B
and
4
Max
m
ark
Act
ivit
y 3
–
Des
ign
an
IT
ser
vice
d
eliv
ery
solu
tio
n
that
will
m
eet
the
nee
ds
of
the
org
anis
atio
n a
nd
its
cust
omer
s
0 1–
5 6–
10
11–1
5 16
–20
20
No rewardable material
Doc
umen
ts p
rovi
de a
lim
ited
or
inac
cura
te
map
ping
of th
e IT
ser
vice
de
liver
y so
lution
for
the
gi
ven
orga
nisa
tion
.
Doc
umen
ts m
ap m
ost
of
the
IT s
ervi
ce d
eliv
ery
solu
tion
for
the
give
n or
gani
sation
.
Doc
umen
ts m
ap m
ost
of
the
IT s
ervi
ce d
eliv
ery
solu
tion
for
the
give
n or
gani
sation
.
Doc
umen
ts ful
ly m
ap t
he
IT s
ervi
ce d
eliv
ery
solu
tion
for
the
give
n or
gani
sation
.
Dem
onst
rate
s lim
ited
te
chni
cal u
nder
stan
ding
of
how
the
sol
utio
n w
orks
.
Dem
onst
rate
s so
me
accu
rate
tec
hnic
al
unde
rsta
ndin
g of
how
the
so
lutio
n w
orks
.
Dem
onst
rate
s m
ostly
accu
rate
tec
hnic
al
unde
rsta
ndin
g of
how
the
so
lutio
n w
orks
.
Dem
onst
rate
s ac
cura
te
and
in-d
epth
tec
hnic
al
unde
rsta
ndin
g of
how
the
so
lutio
n w
orks
, th
roug
hout
.
Lim
ited
cov
erag
e of
:
the
data
and
in
form
atio
n re
quir
ed
to m
eet
the
IT
requ
irem
ents
how
har
dwar
e an
d so
ftw
are
can
be u
sed
to im
plem
ent
solu
tion
and
supp
ort
user
s.
Ade
quat
e co
vera
ge o
f:
th
e da
ta a
nd
info
rmat
ion
requ
ired
to
mee
t th
e IT
re
quir
emen
ts
ho
w h
ardw
are
and
soft
war
e ca
n be
use
d to
impl
emen
t so
lutio
n an
d su
ppor
t us
ers.
Effe
ctiv
e co
vera
ge o
f:
th
e da
ta a
nd
info
rmat
ion
requ
ired
to
mee
t th
e IT
re
quir
emen
ts
ho
w h
ardw
are
and
soft
war
e ca
n be
use
d to
impl
emen
t so
lutio
n an
d su
ppor
t us
ers.
Effe
ctiv
e an
d co
mpr
ehen
sive
cov
erag
e of
:
the
data
and
in
form
atio
n re
quir
ed
to m
eet
the
IT
requ
irem
ents
how
har
dwar
e an
d so
ftw
are
can
be u
sed
to im
plem
ent
solu
tion
and
supp
ort
user
s.
The
solu
tion
show
s lim
ited
aw
aren
ess
of t
he
scen
ario
.
The
solu
tion
show
s so
me
awar
enes
s of
the
sc
enar
io.
The
solu
tion
show
s so
und
awar
enes
s of
the
sc
enar
io.
The
solu
tion
show
s pe
rcep
tive
aw
aren
ess
of
the
scen
ario
.
Lear
ner
evid
ence
for
thi
s ac
tivi
ty m
ay c
onta
in a
com
bina
tion
of w
ritt
en,
tabu
lar
and
anno
tate
d di
agra
mm
atic
info
rmat
ion,
and
may
co
nsis
t of
mor
e th
an o
ne d
ocum
ent.
The
re is
no
sing
le p
refe
rred
met
hod
of p
rese
ntin
g th
is e
vide
nce.
Evi
denc
e m
ust
be c
redi
ted if
the
m
arki
ng c
rite
ria
have
bee
n m
et.
Act
ivit
y 4
– M
anag
emen
t re
po
rt e
valu
atin
g t
he
solu
tion
A
sses
smen
t fo
cus
Ban
d 0
B
and
1
Ban
d 2
B
and
3
Ban
d 4
M
ax
mar
k
Act
ivit
y 4
–
Eval
uat
e th
e ap
pro
pri
aten
ess
of t
he
solu
tio
n
you
des
ign
ed in
re
lati
on t
o th
e IT
ser
vice
d
eliv
ery
req
uir
emen
ts o
f th
e o
rgan
isat
ion
0 1–
3 5–
6 7–
9 10
–12
12
No rewardable material
Sup
erfic
ial o
r un
clea
r ju
stifi
catio
n of
the
ap
prop
riat
enes
s of
the
so
lutio
n in
rel
atio
n to
th
e re
quir
emen
ts o
f th
e or
gani
sation
.
Part
ial j
ustif
icat
ion
of
the
appr
opri
aten
ess
of
the
solu
tion
in r
elat
ion
to t
he r
equi
rem
ents
of
the
orga
nisa
tion.
Dev
elop
ed jus
tific
atio
n of
the
app
ropr
iate
ness
of
the
sol
utio
n in
re
lation
to
the
requ
irem
ents
of th
e or
gani
sation
.
Dev
elop
ed a
nd
conv
inci
ng jus
tific
atio
n of
the
app
ropr
iate
ness
of
the
sol
utio
n in
re
lation
to
the
requ
irem
ents
of th
e or
gani
sation
.
Alter
nativ
es,
if id
entif
ied,
are
like
ly t
o be
inap
prop
riat
e.
App
ropr
iate
alter
native
s ar
e id
entif
ied
for
som
e as
pect
s of
the
sol
utio
n.
App
ropr
iate
alter
native
s ar
e id
entif
ied
for
a ra
nge
of a
spec
ts o
f th
e so
lutio
n.
App
ropr
iate
alter
native
s ar
e id
entif
ied
for
a ra
nge
of a
spec
ts o
f th
e so
lutio
n.
Rat
iona
le,
if pr
esen
t,
show
s lim
ited
co
nsid
erat
ion
of
alte
rnat
ives
and
lack
s su
ppor
t.
A m
ostly
valid
rat
iona
le
show
ing
som
e co
nsid
erat
ion
of
alte
rnat
ives
with
limited
su
ppor
t.
A v
alid
and
mos
tly
supp
orte
d ra
tion
ale
show
ing
som
e co
nsid
erat
ion
of
alte
rnat
ives
.
A v
alid
and
sup
port
ed
ration
ale
show
ing
a th
orou
gh c
onsi
dera
tion
of
alter
native
s.
The
repo
rt
dem
onst
rate
s lim
ited
re
ason
ing
that
sho
ws
min
imal
aw
aren
ess
of
the
scen
ario
.
The
repo
rt
dem
onst
rate
s so
me
logi
cal c
hain
s of
re
ason
ing
that
sho
w a
n aw
aren
ess
of t
he
scen
ario
, bu
t la
ck
clar
ity.
The
repo
rt
dem
onst
rate
s m
ostly
cohe
rent
and
logi
cal
chai
ns o
f re
ason
ing
that
sh
ow a
n aw
aren
ess
of
the
scen
ario
.
The
repo
rt
dem
onst
rate
s co
here
nt
and
logi
cal c
hain
s of
re
ason
ing
that
sho
w ful
l aw
aren
ess
of t
he
scen
ario
.
23Pearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
Act
ivit
y 5
–IT
ser
vice
del
iver
y im
pli
cati
ons
rep
ort
A
sses
smen
t fo
cus
Ban
d 0
B
and
1
Ban
d 2
B
and
3
Ban
d 4
M
ax
mar
k
Act
ivit
y 5
–
An
alys
e th
e im
plic
atio
ns
of
man
agin
g I
T
serv
ice
del
iver
y to
mee
t th
e or
gan
isat
ion
’s
req
uir
emen
ts
0 1–
4 5–
8 9–
12
13–1
6 16
No rewardable material
Lim
ited
con
side
ration
of
the
impl
icat
ions
of
the
solu
tion
on t
he
orga
nisa
tion
.
Som
e co
nsid
erat
ion
of
the
impl
icat
ions
of
the
solu
tion
on t
he
orga
nisa
tion
.
Mos
tly
appr
opri
ate
cons
ider
atio
n of
the
im
plic
atio
ns o
f th
e so
lutio
n on
the
or
gani
sation
.
Wid
e ra
ngin
g an
d ap
prop
riat
e co
nsid
erat
ion
of t
he
impl
icat
ions
of th
e so
lutio
n on
the
or
gani
sation
Lim
ited
und
erst
andi
ng
of t
he s
olut
ion’
s ca
paci
ty t
o re
spon
d to
ch
ange
.
Som
e un
ders
tand
ing
of
the
solu
tion’
s ca
paci
ty
to r
espo
nd t
o ch
ange
, bu
t so
me
elem
ents
may
be
unr
ealis
tic.
Mos
tly
real
istic
un
ders
tand
ing
of t
he
solu
tion’
s ca
paci
ty t
o re
spon
d to
cha
nge.
Com
preh
ensi
ve a
nd
real
istic
und
erst
andi
ng
of t
he s
olut
ion’
s ca
paci
ty t
o re
spon
d to
ch
ange
.
The
repo
rt
dem
onst
rate
s lim
ited
re
ason
ing
that
sho
ws
min
imal
aw
aren
ess
of
the
impl
icat
ions
for
the
gi
ven
scen
ario
.
The
repo
rt
dem
onst
rate
s so
me
logi
cal c
hain
s of
re
ason
ing
that
sho
w a
n aw
aren
ess
of t
he
impl
icat
ions
for
the
gi
ven
scen
ario
, bu
t la
ck
clar
ity.
The
repo
rt
dem
onst
rate
s m
ostly
cohe
rent
and
logi
cal
chai
ns o
f re
ason
ing
that
sh
ow a
n aw
aren
ess
of
the
impl
icat
ions
for
the
gi
ven
scen
ario
.
The
repo
rt
dem
onst
rate
s co
here
nt
and
logi
cal c
hain
s of
re
ason
ing
that
sho
w ful
l aw
aren
ess
of t
he
impl
icat
ions
for
the
gi
ven
scen
ario
.
Act
ivit
ies
1-5
– U
se o
f te
chn
ical
lan
gu
age
du
rin
g t
he
task
Ass
essm
ent
focu
s B
and
0
Ban
d 1
B
and
2
Ban
d 3
M
ax
mar
k
Act
ivit
y
1–
5:
U
se o
f te
chn
ical
la
ng
uag
e d
uri
ng
th
e ta
sk
0 1
2–3
4 4
No awardable content
Lim
ited
app
ropr
iate
use
of
tech
nica
l lan
guag
e.
Mos
tly
appr
opri
ate
tech
nica
l la
ngua
ge w
ith
som
e in
cons
iste
ncie
s.
App
ropr
iate
and
con
sist
ent
tech
nica
l lan
guag
e us
ed
thro
ugho
ut.
24 Pearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
Act
ivit
y 5
–IT
ser
vice
del
iver
y im
pli
cati
ons
rep
ort
A
sses
smen
t fo
cus
Ban
d 0
B
and
1
Ban
d 2
B
and
3
Ban
d 4
M
ax
mar
k
Act
ivit
y 5
–
An
alys
e th
e im
plic
atio
ns
of
man
agin
g I
T
serv
ice
del
iver
y to
mee
t th
e or
gan
isat
ion
’s
req
uir
emen
ts
0 1–
4 5–
8 9–
12
13–1
6 16
No rewardable material
Lim
ited
con
side
ration
of
the
impl
icat
ions
of
the
solu
tion
on t
he
orga
nisa
tion
.
Som
e co
nsid
erat
ion
of
the
impl
icat
ions
of
the
solu
tion
on t
he
orga
nisa
tion
.
Mos
tly
appr
opri
ate
cons
ider
atio
n of
the
im
plic
atio
ns o
f th
e so
lutio
n on
the
or
gani
sation
.
Wid
e ra
ngin
g an
d ap
prop
riat
e co
nsid
erat
ion
of t
he
impl
icat
ions
of th
e so
lutio
n on
the
or
gani
sation
Lim
ited
und
erst
andi
ng
of t
he s
olut
ion’
s ca
paci
ty t
o re
spon
d to
ch
ange
.
Som
e un
ders
tand
ing
of
the
solu
tion’
s ca
paci
ty
to r
espo
nd t
o ch
ange
, bu
t so
me
elem
ents
may
be
unr
ealis
tic.
Mos
tly
real
istic
un
ders
tand
ing
of t
he
solu
tion’
s ca
paci
ty t
o re
spon
d to
cha
nge.
Com
preh
ensi
ve a
nd
real
istic
und
erst
andi
ng
of t
he s
olut
ion’
s ca
paci
ty t
o re
spon
d to
ch
ange
.
The
repo
rt
dem
onst
rate
s lim
ited
re
ason
ing
that
sho
ws
min
imal
aw
aren
ess
of
the
impl
icat
ions
for
the
gi
ven
scen
ario
.
The
repo
rt
dem
onst
rate
s so
me
logi
cal c
hain
s of
re
ason
ing
that
sho
w a
n aw
aren
ess
of t
he
impl
icat
ions
for
the
gi
ven
scen
ario
, bu
t la
ck
clar
ity.
The
repo
rt
dem
onst
rate
s m
ostly
cohe
rent
and
logi
cal
chai
ns o
f re
ason
ing
that
sh
ow a
n aw
aren
ess
of
the
impl
icat
ions
for
the
gi
ven
scen
ario
.
The
repo
rt
dem
onst
rate
s co
here
nt
and
logi
cal c
hain
s of
re
ason
ing
that
sho
w ful
l aw
aren
ess
of t
he
impl
icat
ions
for
the
gi
ven
scen
ario
.
Act
ivit
ies
1-5
– U
se o
f te
chn
ical
lan
gu
age
du
rin
g t
he
task
Ass
essm
ent
focu
s B
and
0
Ban
d 1
B
and
2
Ban
d 3
M
ax
mar
k
Act
ivit
y
1–
5:
U
se o
f te
chn
ical
la
ng
uag
e d
uri
ng
th
e ta
sk
0 1
2–3
4 4
No awardable content Li
mited
app
ropr
iate
use
of
tech
nica
l lan
guag
e.
Mos
tly
appr
opri
ate
tech
nica
l la
ngua
ge w
ith
som
e in
cons
iste
ncie
s.
App
ropr
iate
and
con
sist
ent
tech
nica
l lan
guag
e us
ed
thro
ugho
ut.
25Pearson BTEC Level 3 Nationals in Information Technology – Unit 14 – Final Sample Assessment Materials Issue 3 – September 2019 © Pearson Education Limited 2019
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