PE13-002 VOLVO TRUCK 5/1/2013 QUESTION 4 MY-2007 VN …

PE13-002

VOLVO TRUCK

5/1/2013

QUESTION 4

MY-2007 VN FIELD REPORTS

lisa.duvall

New Stamp

lisa.duvall

New Stamp

Service Request Detail ReportSR # 1-1694815551

SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: JEREMIAH BOWLES

SR Area: Technical Func. Group: 4111-clutch, complete SR Group: NA - Truck - Technical Support

App/Service: technical Severity: 3-Medium SR Opened: 2011-12-19 12:16:04

Sub Area: DSR (External) Status: Closed SR Closed: 2011-12-19 17:45:17

Sub Area 2: Sub-Status: Resolved Created By: BRIAN SELLES

Sub Area 3: Created By Group:

Argus Company: VTNA Trucks

Customer / Repairing Dealer InfoCall Back Name: BRIAN SELLES

Call Back #: 9093490200

Contact First Name: BRIAN

Contact Last Name: SELLES

Dealer ID: 5089D

District #:

Customer #:

Dealer Name: TEC OF CALIFORNIA, INC.

Main Phone #: 9093490200

Main FAX #:

Street Address 1: 14085 VALLEY BLVD

Street Address 2:

City: FONTANA

State / ZIP: CA / 923355288

Country: UNITED STATES

Selling Dealer InfoSelling Dealer ID:

District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:

Owner Info Buyer InfoBuyer ID: 641608

Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: ARLINGTION

State / ZIP: WA /


Vehicle / UnitChassis Series: N

Chassis Number:

Registration #:

VIN / Serial #: 4V4MC9DG57N

Model: VNM

Product Type: VNM

Vehicle / Unit InfoCab Size: 200

Engine Make: VOLVO

Engine Model: D11

Rear axle installation: RADD-A4L

Engine: D11F385

HP Description: 375

Rear axle: RT1857SM

Gearshifting system: GSS-AGS

Transmission or Gearbox:

ATO2512C

Truck Model Year: 2007

Page 1 of 9Service Request Detail Report

5/1/2013http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-S1MPBT.html

Brake system: BSYS-CON

Other DetailsPart #:

Misc Part #:

Error Code #:

TechnicalKm / Hr / Mi: 52397

Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:

Tot. Diag Time Appr: 2

Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryI Shift

Desc./Compl.Customer is complaining of transmission no disengaging when stepping on brake. Appears to only happen intermittantly a low speeds. How should I proceed? Thank you Brian

ResponseNA

Activity Notes

Created Created By Audience Activity Type Comments

12/19/2011 17:32:46

BRIAN SELLES Public Web Update

Calibrated clutch and released truck. Please close claim, thank you for your help. Brian

12/19/2011 12:56:59

DAVID HILL Public Web Response Perform a clutch calibration and release the truck

12/19/2011 12:25:09

BRIAN SELLES

Public Work Performed No codes, checked for campaigns, none. performed pwm test, all ok.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: DAVID HILL

SR Area: Technical Func. Group: 4311-manual gearbox, complete

SR Group: NA - Truck - Technical Support

App/Service: technical Severity: 1-Critical SR Opened: 2011-12-20 13:38:20


Sub Area 2: Sub-Status: Resolved Created By: BRIAN SELLES



Customer / Repairing Dealer InfoCall Back Name: BRIAN SELLES

Call Back #: 9093490200


Contact Last Name: SELLES

Dealer ID: 5089D

District #:

Customer #:


Main Phone #: 9093490200

Main FAX #:


Street Address 2:

City: FONTANA

State / ZIP: CA / 923355288



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: ARLINGTION

State / ZIP: WA /



Chassis Number:

Registration #:


Model: VNM

Product Type: VNM


Engine Make: VOLVO

Engine Model: D11


Engine: D11F385

HP Description: 375

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryI Shift

Desc./Compl.Unit back for trans not disengaging when coming to a stop. Recalibrated clutch per e-service #1-1694815551 and released truck. Performed PWM test, ok. No codes. Please advise how you want us to proceed. Thank you, Brian

ResponseNA

Activity Notes


12/22/2011 14:21:24 DAVID HILL Public Web Response

Replace the cvu on the side of the transmission, if this doesn't correct the issue, the cca on the input shaft would need to be replaced. After a cca is replaced, the mid 130 has to be programmed again and the trans and clutch calibrated again.

12/22/2011 14:12:49 BRIAN SELLES Public Web Update

Air pressure at tecu and ccv are 120psi, reprogrammed mid 130 and recalibrated as required. Still has same issue. Brian

12/20/2011 18:51:56 WILLIAM HAGA Public Web Response

What is the air pressure value to the TECU and CCV when the issue occurs? Program Mid130, Calibrate the TECU and Clutch to see if this issue returns.

12/20/2011 18:36:27

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'REPORT_315212E' has been added.


Attach the job card with all the clutch test results. Verify good air volume to the transmission

12/20/2011 13:46:46

BRIAN SELLES Public Work Performed PWM test, ok.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: WILLIAM HAGA



App/Service: technical Severity: 2-High SR Opened: 2012-01-11 18:56:38


Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: JAMES POLIANDRO



Customer / Repairing Dealer InfoCall Back Name: JAMES POLIANDRO

Call Back #: 909-349-0200

Contact First Name: JAMES

Contact Last Name: POLIANDRO

Dealer ID: US5089

District #: 7557

Customer #: 5089D

Dealer Name: TEC OF CALIFORNIA INC

Main Phone #: +999

Main FAX #:

Street Address 1: 14085 VALLEY BOULEVARD

Street Address 2:

City: FONTANA

State / ZIP: CA / 999



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: ARLINGTION

State / ZIP: WA /



Chassis Number:

Registration #:


Model: VNM

Product Type: VNM


Engine Make: VOLVO

Engine Model: D11


Engine: D11F385

HP Description: 375

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryI Shift

Desc./Compl.UNIT IS BACK FOR TRUCK PULLS FORWARD WHEN COMING TO A STOP.THE CLUTCH CYLINDER ACTUATOR AND CLUTCH CONTROL VALVE HAVE BEEN ALREADY BEEN REPLACED AND THERE'S NO PLAY IN THE TRANSMISSION INPUT SHAFT.

ResponseNA

Activity Notes


01/15/2012 19:49:55

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'SNV 11-05 Rev 3' has been added.


This case does not have 4 hrs diagnostic time. Submit time and details to warranty for the repair as directive was provided and no additional directive or follow up.

01/15/2012 15:29:30

JASON ANDERSON

Public Reopen Pease allow 4hrs diagnostics. Thank you.

01/12/2012 12:04:15

JAMES POLIANDRO

Public Web UpdateREPROGRAMMED THE MID 130 AGAIN WITH A COMPLETE SOFTWARE PACKAGE,CALIBRATED THE TRANSMISSION AND CLUTCH.ROAD TESTED UNIT,ALL OK AT THIS TIME.


Has a full mid 130 program been performed since all the parts were installed. It's required after the cca on the input shaft is replaced. Trans recal and clutch recal afterwards.

01/11/2012 19:06:21

SIEBEL ADMINISTRATOR

Internal Notes An attachment with filename 'REPORT_315643' has been added.

01/11/2012 19:04:52

JAMES POLIANDRO

Public Work Performed

UNIT HAS NO TRANSMISSION CODES .CHECKED AIR PRESSURE TO THE TCU AND CLUTCH CONTROL VALVE,OK AT 120 PSI.RAN A PWM CLUTCH TEST AND THE CLUTCH CYLINDER ACTUATOR PASSES THE TEST.ROAD TESTED UNIT AND TRUCK PULLS FORWARD MORE AT SLOWER SPEEDS BUT NOT ALL OF THE TIME.JOB CARD IS BELOW.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: FRANKLIN SMALL

SR Area: Technical Func. Group: 4321-gear lever carrier, complete




Sub Area 2: Sub-Status: Resolved Created By: JAMES POLIANDRO



Customer / Repairing Dealer InfoCall Back Name: JAMES POLIANDRO

Call Back #: 909-349-0200



Dealer ID: US5089

District #: 7557

Customer #: 5089D


Main Phone #: +999

Main FAX #:


Street Address 2:

City: FONTANA




District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: ARLINGTION

State / ZIP: WA /



Chassis Number:

Registration #:


Model: VNM

Product Type: VNM


Engine Make: VOLVO

Engine Model: D11


Engine: D11F385

HP Description: 375

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS07 I-Shift

Desc./Compl.UNIT IS HERE AGAIN FOR TRUCK PULLS FORWARD WHEN COMING TO A STOP.

ResponseNA

Activity Notes


02/16/2012 13:42:23

FRANKLIN SMALL Public Web Response Closing case

02/16/2012 13:35:52

JASON ANDERSON

Public Web Update

REPLACE THE CLUTCH CYLINDER ACTUATOR AND INSPECT THE INPUT SHAFT PLAY. REMOVED DRIVE LINE, REMOVED TRANS HARNESS, AIR LINES, TRANS OIL COOLER HOSES AND REMOVED TRANS, INSPECTED INPUT SHAFT PLAY AND FOUND TO SPECS. REPLACED CLUTCH CYLINDER ACTUATOR, REINSTALL TRANS, REINSTALL HARNESS, AIR LINESS, OIL COOLER HOSES AND DRIVE LINE.CALIBRATED CLUTCH ACTUATOR.UNIT NEED ROAD TEST ADV.PASSED ROAD TEST. PLEASE CLOSE ESERVICE AND ALLOW 3HRS DIAG. THANK YOU.

02/08/2012 22:23:50

DANIEL BAIRD

Public Web Response Pull trans and see if CCA needs to be replaced.

02/08/2012 19:21:32

JAMES POLIANDRO Public Work Performed

ROAD TESTED UNIT DOES PULL FORWARD AND TAKES A LOT OF BRAKING FORCE TO STOP TRUCK.UNIT HAS NO CODES.RAN A PWM CLUTCH ACTUATOR TEST TWICE AND IT PASSES.CHECKED THE AIR PRESSURE TO THE TCU AND TO THE CLUTCH CONTROL VALVE ON THE SIDE OF THE TRANSMISSION,OK AT 123 PSI.CHECKED TRANSMISSION SOFTWARE AND IT'S UP TO DATE.



of 9Service Request Detail Report


PE13-002

VOLVO TRUCK

5/1/2013

QUESTION 4

MY-2008 VN CUSTOMER COMPLAINTS


SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Phone SR Owner: TIMOTHY HAYES

SR Area: Reliability Func. Group: 4139-miscellaneous SR Group: NA - Truck - Reliability

App/Service: reliability Severity: 4-Low SR Opened: 2009-09-04 10:57:41

Sub Area: Customer Complaint Status: Closed SR Closed: 2009-09-09 11:19:02

Sub Area 2: Sub-Status: Resolved Created By: MICHAEL VINCOLI

Sub Area 3: Created By Group: NA - Truck - Technical Support


Customer / Repairing Dealer InfoCall Back Name: FRED SCHIMMELS

Call Back #: 5152633600

Contact First Name: FRED

Contact Last Name: SCHIMMELS

Dealer ID: 5683D

District #:

Customer #:

Dealer Name: MCKENNA MOTORS, INC.

Main Phone #: 5152633600

Main FAX #:

Street Address 1: 5325 NE 14TH ST

Street Address 2:

City: DES MOINES

State / ZIP: IA / 503132007



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: SHIPSHEWANA

State / ZIP: IN /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9KJ88N

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RTS1857A



ATO3112C



5/1/2013http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-M3CDF1.html



Misc Part #: 21301883

Error Code #:

TMAC / Warranty / ReliabilityClaim #:

Goodwill #:


Km / Hr / Mi: 129950

Unit: Mi

Summary5683D / FRED SCHIMMELS / failed CVU

Desc./Compl.Fred called stating that the customers truck was displaying code MID130 PSID27 FMI8 and would not disengage the clutch when coming to a stop.

ResponseNA

Activity Notes


09/08/2009 15:29:03


Internal Notes An attachment with filename 'N263430 Jobcard (09082009)' has been added.

09/04/2009 12:17:46

MICHAEL VINCOLI Public Web Response

Fred called stating that after replcing the CVU the issue was resolved. 4 hrs. diag. time. Please close the case.

09/04/2009 11:31:10

MICHAEL VINCOLI

Public Web Response After speaking to Fred about the test results advise to replace the CVU and follow up with the results.

09/04/2009 11:22:45


Internal Notes An attachment with filename 'SR # 1-1332474174 (08242009)' has been added.

09/04/2009 11:20:41

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename '095146780 (08242009)' has been added.

09/04/2009 11:18:39


Internal Notes An attachment with filename 'N263430 Job Card (09022009)' has been added.

09/04/2009 10:57:45

MICHAEL VINCOLI

Public Web Response Advise to confirm that the air supply to the clutch is not restricted. Perform the Clutch Actuator Test as discussed and report the results.


5/1/2013http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-M3CDF1.html

PE13-002

VOLVO TRUCK

5/1/2013

QUESTION 4



SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: KEVIN MOWERY

SR Area: Technical Func. Group: 4379-miscellaneous SR Group: NA - Truck - Technical Support

App/Service: Severity: 3-Medium SR Opened: 2008-05-15 15:54:50


Sub Area 2: NA Sub-Status: Resolved Created By: DOUG STARLING



Customer / Repairing Dealer InfoCall Back Name: DOUG STARLING

Call Back #: 6628446000

Contact First Name: DOUG

Contact Last Name: STARLING

Dealer ID: 5249D

District #:

Customer #:

Dealer Name: TRI-STATE TRUCK CENTER, INC

Main Phone #: 6628446000

Main FAX #:

Street Address 1: 3025 INTERNATIONAL DRIVE EXT

Street Address 2:

City: TUPELO

State / ZIP: MS / 38804



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: , I

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DOWNERS GROVE

State / ZIP: IL /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RTS1850A



ATO3112C


5/1/2013http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-L0JYZR.html




Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:

Tot. Diag Time Appr:

Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS I-shift lunging

Desc./Compl.complaint of when coming to a stop the transmission still engauged and trying to lunging forward. when tried to take off the truck would not move. driver had to shut truck off and let power down before truck would move. checked fault codes and found inacive codes mid 130 pid 33 fmi 2 83 times; mid 130 ppid 50 fmi 0 2 times; mid 130 ppid 50 fmi 11 9 times; mid 130 sid 250 fmi 9 5 times.

ResponseNA

Activity Notes


05/16/2008 11:28:19

KEVIN MOWERY Internal Response NA

05/16/2008 11:22:17

DOUG STARLING Public Web Update

calibrated clutch, cleared all fault codes, and road tested. all operations checked ok. repair completed.

05/15/2008 17:18:11

DANIEL BAIRD

Public Assessment Recal the clutch with VCADS and the 50 code is from starting out in too high of a gear, instruct driver to quit it..Cal clutch as if it was just replaced.

05/15/2008 17:10:53


monitored brake switches with vcads and found switches working correctly. checked adjustment of brake pedal switch, found adjusted correctly.

05/15/2008 16:13:16

KEVIN MOWERY

Public Web Response Check for proper adjustment and operation of brake switches.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Phone SR Owner: JEREMIAH BOWLES



Sub Area: Dealer Contact Status: Closed SR Closed: 2008-08-29 08:43:36

Sub Area 2: Sub-Status: Resolved Created By: JEREMIAH BOWLES

Sub Area 3: Created By Group: VTNA - Technical Support


Customer / Repairing Dealer InfoCall Back Name: TOM REYNOLDS

Call Back #: .

Contact First Name: TOM

Contact Last Name: REYNOLDS

Dealer ID: 5247D

District #:

Customer #:

Dealer Name: TRI-STATE TRUCK CENTER, INC.

Main Phone #: 5014901122

Main FAX #:

Street Address 1: 4614 THIBAULT RD

Street Address 2:

City: LITTLE ROCK

State / ZIP: AR / 722063814



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: SEARCY

State / ZIP: AR /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9EJ58N

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS I-SHIFT shifting issue

Desc./Compl.truck pulls to stop sign and wants to keep pulling so i advised to recal clutch and tech calls back later and advises he is trying to reburn the gsecu and it already has the campaign so i then advised to reprogram it and drive advise results

ResponseNA

Activity Notes


08/29/2008 08:42:23

JEREMIAH BOWLES Internal Response replaced the clutch actuator on the side of trans and now it all is working fine

08/29/2008 07:53:37

MATTHEW BEAUCHAMP Internal Notes

Tom stated that a fitting in the clutch solenoid was replaced about a week ago and have had this issue ever since. Instructed to replace the clutch solenoid and report back. 2.0 additional.

08/28/2008 16:43:45

KEVIN MOWERY Public Web Response

Spoke to tech and after programming and calibration truck is still not shifting properly. Advised to monitor air pressure to trans. Also sent email showing correct fitting for air supply.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Phone SR Owner: KEVIN CHERNUTAN





Sub Area 2: Sub-Status: Resolved Created By: KEVIN CHERNUTAN



Customer / Repairing Dealer InfoCall Back Name: MARCUS MORROW

Call Back #: 2563839546

Contact First Name: MARCUS

Contact Last Name: MORROW

Dealer ID: 5075D

District #:

Customer #:

Dealer Name: PREMIER TRUCK CENTERS, INC.

Main Phone #: 2563839546

Main FAX #:

Street Address 1: 22031 HIGHWAY 72

Street Address 2:

City: TUSCUMBIA

State / ZIP: AL / 356748701



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: RED BAY

State / ZIP: AL /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RTS1850A



ATO3112C






Misc Part #:

Error Code #:

TechnicalKm / Hr / Mi:

Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS US-I-shift

Desc./Compl.Tech states that haning in gear when stopping truck. Instructed tech to change clutch solenoid valve.

ResponseNA




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: KEN SMALL





Sub Area 2: Sub-Status: Resolved Created By: PAUL KURLE



Customer / Repairing Dealer InfoCall Back Name: PAUL KURLE

Call Back #: 6053387372

Contact First Name: PAUL

Contact Last Name: KURLE

Dealer ID: 5571D

District #:

Customer #:

Dealer Name: DAKOTA VOLVO TRUCKS, INC.

Main Phone #: 6053327112

Main FAX #:

Street Address 1: 4500 N CLIFF AVE

Street Address 2:

City: SIOUX FALLS

State / ZIP: SD / 571040553



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: SIOUX FALLS

State / ZIP: SD /



Chassis Number: 485133

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RTS1857A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:

Tot. Diag Time Appr: 4.0

Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR-US I-Shift DSR-US-Ishift

Desc./Compl.Truck has an I-shift. Clutch won't disingage at a stop and make the truck want to jump forward. shifting is irractic. codes attached

ResponseChange clutch actuator.

Activity Notes


10/22/2008 09:01:11

FRANKLIN SMALL Internal Email - Outbound

tech has 4hrs in diag time please close case. Your service request 1-1270721511, displayed below, has been resolved: Summary: DSR- DSR-US-Ishift Product: VNL Chassis ID: N VIN/Serial #: 4V4NC9KJ58N Severity: 3-Medium Opened On: 2008-10-20 12:58:32 Description: Truck has an I-shift. Clutch won't disingage at a stop and make the truck want to jump forward. shifting is irractic. codes attached

10/21/2008 17:56:41

JEREMIAH BOWLES Public Web Response

advised to try a clutch recal and then it still done it so i advised that I will have to get with powertrain and advise back when i know something

10/21/2008 16:00:47

MATTHEW BEAUCHAMP

Public Response Talked to Tom and asked to perform Clutch Cylinder & Clutch Drag tests. 2.0 additional.

10/20/2008 13:10:34

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename '20081020113429801' has been added.

10/20/2008 13:08:21

KEVIN CHERNUTAN Public Web Response Change clutch actuator.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: MIKE RUSSELL





Sub Area 2: Sub-Status: Resolved Created By: JASON AUSTIN



Customer / Repairing Dealer InfoCall Back Name: JASON AUSTIN

Call Back #: 8063766273

Contact First Name: JASON

Contact Last Name: AUSTIN

Dealer ID: 5728D

District #:

Customer #:

Dealer Name: BRUCKNER TRUCK SALES, INC.

Main Phone #: 8063766273

Main FAX #:

Street Address 1: 9471 E INTERSTATE 40

Street Address 2:

City: AMARILLO

State / ZIP: TX / 791186960



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PHOENIX

State / ZIP: AZ /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/IShift/Clutch Engagement

Desc./Compl.TRANSMISSION ISN'T SHIFTING CORRECTLY. IT HAS AN I-SHIFT. THE TRUCK START AND TAKES OFF JUST FINE. WHEN YOU COME TO A STOP IT ACTS LIKE THE CLUTCH DOESN'T WANT TO DISENGAGE. YOU HAVE TO PRESS ON THE BRAKES HARD TO GET IT TO ACT LIKE IT DISENGAGES. THE ONLY CODES FOR THE TRANSMISSION ARE. MID 130 PID 110 FMI 10 INACTIVE 1 TIME. THAT IS THE ONLY CODE IN THE TRUCK.

ResponseConnect to central systems and perform clutch calibration. Also check adjustment of the brake switch on the pedal.

Activity Notes


11/07/2008 12:20:01

JIMMY JONES Public Web UpdateTALKED TO VOLVO TECH,WAS TOLD TO REPLACE THE ACTUATOR CONTROL VALVE.REPLACED VALVE,CALIBRATED ACTUATOR,ROAD TESTED OK. WHAT DIAG. TIME WILL YOU ALLOW? THANKS J.J.

11/06/2008 08:54:17

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'REPORT_767445' has been added.

11/06/2008 08:53:36

JIMMY JONES Public Web Update BRAKE SWITCH ADJUSTEMENT OK,HOOKED TO CENTRAL SYSTEMS AS ASKED,ALSO ATTACHED JOB CARD TO E-SERVICE. J.J.


Connect to central systems and perform clutch calibration. Also check adjustment of the brake switch on the pedal.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Phone SR Owner: MIKE RUSSELL

SR Area: Technical Func. Group: 4371-transmission (hydromechanical), complete


App/Service: technical Severity: 4-Low SR Opened: 2009-01-09 09:10:34


Sub Area 2: Sub-Status: Resolved Created By: MICHAEL RUSSELL



Customer / Repairing Dealer InfoCall Back Name: BRIAN FOUNTAIN

Call Back #: 9129645207


Contact Last Name: FOUNTAIN

Dealer ID: 5325D

District #:

Customer #:

Dealer Name: ROBERTS TRUCK CENTER, INC.

Main Phone #: 9129645207

Main FAX #:

Street Address 1: 501 BOURNE AVE

Street Address 2:

City: GARDEN CITY

State / ZIP: GA / 314089711



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PHOENIX

State / ZIP: AZ /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9EH38N

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F435

HP Description: 425

Rear axle: RTS1857A



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryI-SHIFT SLOW TO DISENGAGE

Desc./Compl.Unit still pulling with brakes on at stop, harsh engagment on down shifts. MID 128 SID 232 FMI 9, 39 COUNTS INACTIVE. Codes do not come active even when symptoms are duplicated on test drive. Has checked clutch act. for exh port issues and screen and plastic are both fine. Instructed tech to check for metal in oil.

ResponseNA

Activity Notes


01/21/2009 16:08:33

KEVIN CHERNUTAN

Internal Assessment

Staying on phone with tech has a mid 130 PPID 51 FMI13, active Tech unable to perform calibration. Instructed tech to reprogram mid 130 then. after programming tech advised me that the drive line was not installed. instructed tech to install drive line. After drive line was installed clutch calibration went through 0hr diag approved

01/21/2009 14:47:52

FRANKLIN SMALL

Internal Follow UpTech states that error code 10002 comes up while trying to calabrate clutch as soon as he hits the play button. Advised to hook up stand along Vcads and try it.

01/21/2009 10:51:05

FRANKLIN SMALL

Internal Follow Up Tech states that he can not calbrate clutch. advised to reprogram controler and hook up to controler.

01/09/2009 10:58:22

FRANKLIN SMALL Internal Follow Up

Tech called in and found fine metal shavings alot of it. Advised to order a transmission.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: MARK BUNCH

SR Area: Reliability Func. Group: 4119-miscellaneous SR Group: VTNA - Field Service Region SouthEast

App/Service: reliability Severity: 3-Medium SR Opened: 2009-04-14 10:10:45


Sub Area 2: Sub-Status: Resolved Created By: JIM WEIMERT



Customer / Repairing Dealer InfoCall Back Name: JIM WEIMERT

Call Back #: 8037710176

Contact First Name: JIM

Contact Last Name: WEIMERT

Dealer ID: 5175D

District #:

Customer #:

Dealer Name: SHEALY'S TRUCK CENTER, INC.

Main Phone #: 8037710176

Main FAX #:

Street Address 1: 1340 BLUFF RD

Street Address 2:

City: COLUMBIA

State / ZIP: SC / 292014808



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:

Owner Info Buyer InfoBuyer ID:

Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RTS1857A



ATO3112C






Misc Part #: 20806452

Error Code #:

TMAC / Warranty / ReliabilityClaim #: 094909133

Goodwill #:


Km / Hr / Mi: 313628

Unit: Mi

Summary5175D / JIM WEIMERT / ATO3112C 20072320018 / CCA failed

Desc./Compl.Have talked Ryan D on this truck, the trans does not want to disengage when coming to a stop. It had faults before mid 140 ppid 50 fmi 11, checked for air leaks okay. I have pulled the clutch soleniod off an checked the steel breaded air line for leaks it was okay. have done clutch test it fell with in range, the gears test how ever when preforming it only one of the four graphs show in range in any of the selected gear. On a test drive we have had it when going to stop it wants to keep pulling and even made engine start running rough. The check fuel filter light came on, had to shut truck off and restart engine before it would run right. Customer said that from time we changed the clutch soleniod that the time it takes to complete a shift has got longer. When unit acts up it will not show any fault in trans!

ResponseI-Shift Servo failure - root cause - no faults.

Activity Notes


05/14/2009 14:03:16 MARK BUNCH Public

Response to Customer

DSM called customer and dicsussed issues on truck. Explaiend the problems with the clutch servo mechanism. Customer was understanding and was will ing to work with us to resolve problems. MSB

05/01/2009 10:58:11


Internal Notes An attachment with filename 'FW I-Shift CCA' has been added.

04/30/2009 07:54:59 MARK BUNCH Public Response I-Shift Servo failure - root cause - no faults.

04/29/2009 09:41:47

MARK BUNCH Public Reopen

Reopened case for dealer to add notes. DSM has reviewed case, repair, and diagnostic procedures with dealer service manager. DSM approves additional diagnostic time of 11.1 hours. Total diagnostic time approved is 13.1 hours. See notes from dealer in case notes.

04/28/2009 16:15:59

KEVIN MOWERY Internal Response NA

04/28/2009 12:44:32

RYAN DESNOYERS Internal Assessment

This unit is complete, replaced the Clutch Control Actuator and the customer has the truck, tracking for reliability at this time. Ryan D.

04/20/2009 14:10:18

DAVID HILL Public Web Response Housing with ecu

04/20/2009 14:06:14

JIM WEIMERT Public Web Update Want to make sure on what part you want me to replace, 20829012 control unit or 20775880 housing !

04/20/2009 13:25:44 DAVID HILL Public Web Response Replace the TECU, call us when you have the old one off.

04/20/2009 11:34:49

JIM WEIMERT Public Web Update This clutch solenoid was replaced on 3-27-09, and have rechecked for that issue.

04/20/2009 DAVID HILL Public Web Response Remove the air line from the clutch solenoid and the fitting at it, there is a



11:33:30 screen that may be cocked behind the fitting, this will cause slow release.

04/20/2009 11:26:34

JIM WEIMERT Public Web Update Already changed clutch and saw non problem with input shaft, changed pilot bearing also !


Pull the transmission out, we need to look at the clutch and check the input shaft

04/20/2009 10:38:02 JIM WEIMERT Public Web Update

Programed mid 128 and then performed trans / clutch calibration, which went thru good. Test drive and still have same issue with at times truck will not stop, wants to keep pulling and will sometimes stall engine out / or make it run on sounds like 3 cylinder and check fuel filter light come on in dash.

04/20/2009 08:17:24

MICHAEL VINCOLI

Public Assessment After speaking with Jim advised to program the MID128 as discussed and follow up with the results.

04/20/2009 07:50:40 DANIEL BAIRD Public Web Response

Call 336-393-2425, I have not see an E-Mail stating that they have it back up yet. But they would know before me.

04/20/2009 07:43:45 JIM WEIMERT Public Web Update Monday 7:00 am tried again and have same result as Friday!!!!!!!!!

04/17/2009 20:06:58

BEN STEWART Public Web Update We just tried again and aparently central system is down still. 8:07 pm. So we will wait and try again later.

04/17/2009 18:51:59 DANIEL BAIRD Public Web Response There is a problem with Central Systems, Try it later or tomorrow.

04/17/2009 18:31:58 BEN STEWART Public Web Update

No I do how ever have to use Task manager to shut down Vcads. It says vcads not responding !

04/17/2009 18:27:52

MICHAEL RUSSELL Public Web Response

and no vcads errors? Got word earlier from I.T. that there was an issue with connecting to Central Systems, supposedly was causing vcads error 28102 though?


Reprogrammed mid 130 and got to same point on trans/clutch calibration and have same issue. Will not go past shut engine off - shut ign off

04/17/2009 18:04:34

MICHAEL RUSSELL Public Web Response May have to back out of tool if it's froze, not sure if mid 130 will program

afterwards or not, will have ot see.

04/17/2009 17:21:17

BEN STEWART Public Web Update

Correction, the MIDD 130 went through fine and the cluch calbration went through to the point of turn off engine and turn off key and wait 10 seconds. this is where we are stuck at. still waiting the 10 seconds. the the wait 10 seconds has not high lighted to continue on.


We reprogrammed the 130 module and performed the clutch recalibration. Now the truck want start, it tells us that neutral want secure.

04/17/2009 16:32:18

DANIEL BAIRD Public Web Response Program 130 and recal clutch.


I had Jim checked the micro switch and the brake light switch and monitor them with PTT and both are adjusted correctly and working correctly. Is there a possibilty that some how the transmission ecu had got its brain scrambled? That could be a reason why the 4 graphs were out of kilter somewhat. We had one graph right but the other three were way out of range. The way I understand it, the trans ecu controls the shift points and clutch articulation. Whay are your thoughts?

04/17/2009 15:37:21 KEVIN MOWERY Public Web Response Have you check the brake switch and adjustment?


The clutch replacement did not work. To go back and answer your first question, yes the clutch solenoid was change @ 1 week before the truck came in with the same release problem and killing the engine at which time we were advised to replace the clutch. During the road test out it worked great. We returned and let the truck run idled up for a short time then took it back out. When we approached the stop light it did not want to release the torque and pulled the engine down. We returned to the shop and in the parking lot we can get it to shut off with a slightly agressive braking action both in 2 nd, 3rd, and reverse. It acts like the signal to activate the clutch solenoid is getting there to slow. If you do a slow, very light brake action, the clutch will release. It will have a very slight drag just before a complete stop. Any suggestions? I have tried to call Wes March and Mark Bunch about it. Wes is out of the office unitl next week and Mark is visiting dealers per his voice mail and has not called back as of yet.

04/14/2009 10:43:42 KEVIN MOWERY Public Web Response Let us know when complete.

04/14/2009 10:40:34

JIM WEIMERT Public Web Update 3-27-09, just talked with Mark Bunch and he said to put a clutch in it.

04/14/2009 10:32:30 KEVIN MOWERY Public Web Response When was clutch solenoid changed?







Sub Area: DSR (External) Status: Closed SR Closed:

Sub Area 2: Sub-Status: Resolved Created By: DOUG STARLING




Call Back #: 6628446000



Dealer ID: 5249D

District #:

Customer #:


Main Phone #: 6628446000

Main FAX #:


Street Address 2:

City: TUPELO




District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: HATTIESBURG

State / ZIP: MS /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL

Vehicle / Unit InfoCab version: L5H4

Cab Size: 780

Engine Make: VOLVO

Engine Model: VED16

Rear axle load: RAL17


Front axle load: FAL6.0

Engine: D16F500

HP Description: 475

Emission level: EM-USA07

Rear axle: RTS1850A





ATO3112C

Rear axle ratio: RAT3.08



Wheel brake type: BRAKE-M1


Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS I-Shift pulling

Desc./Compl.comlaint of when coming to a stop the truck lunges, acts like the clutch is not disengauging. hooked up vcads and checked fault codes- mid 130 ppid 50 fmi 0 inactive 2x; mid 130 ppid 50 fmi 11 inactive 6x; mid 130 sid 250 fmi 9 inactive 8x; mid 128 psid 205 fmi 9 inactive 9x; mid 144 sid 231 fmi 2 inactive 2x.

ResponseCheck for proper air pressure to trans. If ok replace the clutch servo.

Activity Notes


04/24/2009 14:51:03

MICHAEL RUSSELL

Public Web Response ok, thanks

04/24/2009 14:41:57

TERRY WILLARD

Public Web Updateremoved transmission, found metal in bell housing, also found part of pilot bearing, dsm was here and was advised to replace presure place and flywheel. will advise after road test.

04/16/2009 12:59:08

KEVIN MOWERY Public Response Check for proper air pressure to trans. If ok replace the clutch servo.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: TIMOTHY HAYES

SR Area: Reliability Func. Group: 4312-housing; clutch casing SR Group: NA - Truck - Reliability



Sub Area 2: Sub-Status: Resolved Created By: DENVER WIDICK



Customer / Repairing Dealer InfoCall Back Name: DENVER WIDICK

Call Back #: 5159557337

Contact First Name: DENVER

Contact Last Name: WIDICK

Dealer ID: 5689D

District #:

Customer #:

Dealer Name: REES TRUCK & TRAILER

Main Phone #: 5159557337

Main FAX #:

Street Address 1: 3508 5TH AVE S

Street Address 2:

City: FORT DODGE

State / ZIP: IA / 505016500



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DETROIT LAKES

State / ZIP: MN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #: 20806451

Error Code #:


Goodwill #:


Km / Hr / Mi: 226489

Unit: Mi

Summary5689D / DENVER WIDICK / ATO2512C / Clutch Control

Desc./Compl.CUSTOMER FOLTZ TRUCKING INC. TRACTOR HAS A I SHIFT TRANSMISSION. COMPLAINT WAS AS HE WAS SITTING ON A SCALE THE TRANSMISSION WOULD NOT SHIFT OUT OF THIRD GEAR AND HE HAD HIS FOOT ON THE BRAKE TO KEEP THE TRUCK AS HE PUT IT FROM RUNNING A WAY. HE THEN HEARD A LOUD POP SOUND. WHEN THEN TRYED TO ACCERATE THERE WAS NO THROTTLE. HE DID GET THROTTLE BACK AND WAS ABLE TO GET OFF THE SCALE. TRACTOR TOWED TO OUR SHOP. PLUGGED IN GOT CODES MID:128, PID:84, FMI:9, 12 TIMES VEHICLE SPEED, MID:144, PID:84, FMI:2, 12 TIMES, VEHICLE SPEED. WE TALKED TO REP BOB LEE AND HE HAD US CHECK TRANNY YOKE AND ALL U-JOINTS. FOUND TRANNY OUT PUT YOKE LOOSE. WE ARE TIGHTING THAT UP NOW. WE HAVE TEST DROVE THE TRUCK AND THE TRANNY IS SHIFTING AND TRUCK SEEMS TO BE OK. THE DRIVER THINKS IT IS SHIFTING HARDER THAN NORMAL. WE STILL DO NOT KNOW WHAT THE LOUD POP AND NO THROTTLE RESPONSE WAS . ANY IDEAS WHAT TO DO NEXT? THANKS DENVER.

ResponseNA

Activity Notes


05/12/2009 13:53:47

TIMOTHY HAYES Internal Response NA

04/29/2009 15:17:42

DENVER WIDICK Public Web Update

AFTER DISCUSSING THE REPAIRS WITH THE AREA REP. BOB LEE AND THE CUSTOMER . WE DID NOT HAVE THE PARTS INSTOCK SO THEY DECIDED TO DRIVE THE TRUCK BACK HOME AND HAVE IT REPAIRED THERE. I AM CLOSING OUT MY END OF THIS E- SERVICE REPORT.

04/29/2009 10:51:24

RYAN DESNOYERS

Public ResponseDenver It's the clutch control actuator that rides on the input shaft. In short terms you could call it the throwout bearing. Let us know if you have any further questions. Ryan D.

04/29/2009 10:44:32

DENVER WIDICK Public Web Update

TIM, WHAT IS A CCA , I AM NOT CLEAR AS TO WHAT THAT STANDS FOR.

04/29/2009 10:21:57

TIMOTHY HAYES

Public Web Response Denver, I recommend that you replace the CCA and advise. ~Tim



Service Request Detail ReportSR # 1-1305958101Ext ID# 1-64240001

SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Email SR Owner: JEFFREY GWINN

SR Area: Technical Func. Group: 4376-control system; control unit

SR Group: VTNA - Volvo Transportation Services


Sub Area: Fleet Contact Status: Closed SR Closed: 2009-05-26 10:39:54

Sub Area 2: Sub-Status: Resolved Created By: SIEBEL ADMINISTRATOR



Customer / Repairing Dealer InfoCall Back Name: TEC OF CALIFORNA-- FONTANA, CA

Call Back #: (909) 349-0200

Contact First Name: FLEET SERVICE COORDINATOR

Contact Last Name: FSC

Dealer ID: 5003C

District #:

Customer #:

Dealer Name: VOLVO COMPONENT RELIABILITY

Main Phone #:

Main FAX #:

Street Address 1: 7900 NATIONAL SERVICE RD

Street Address 2:

City: GREENSBORO

State / ZIP: NC / 274099416



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PHOENIX

State / ZIP: AZ /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 670

Engine Make: VOLVO

Engine Model: D13




Engine: D13F435



HP Description: 425


Rear axle: RTS1857A



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy:

GCW:

Location:

Campaign #:


Unit #: 305602

Tech Rating:

Date of Failure:

Remarks:

SummaryVTSVAS EUTA SWIFT US07 I-SHIFT TRANSMISSION 14085 VALLEY BLVD FONTANA, CA 92335-5288

Desc./Compl.TRANNY WILL NOT DISENGAGE WHEN BRAKE ARE APPLIED...NO GEARS PAST 4TH Sender : [email protected] ERROR ON ACCOUNT FIELD: 6977U

ResponsePER VAS...05/18 TEC OF CALIFORNA-- FONTANA, CA SPOKE WITH LEON; THEY ARE STILL WORKING ON IT AND WAITING FOR THE ENGENEERS TO TELL THEM WHAT TO DO; FOLLOW UP TOMORROW

Activity Notes


05/26/2009 10:32:46

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'vas case notes' has been added.

05/26/2009 10:32:00

JEFFREY GWINN Internal Response attached vas case notes..also, it's a tech support case on this where the dealer worked with the I-shift engineer

05/26/2009 10:14:46 JEFFREY GWINN Internal Response

PER VAS..05/21/2009 12:57:26..TEC OF CALIFORNA-- FONTANA, CA SPOKE WITH JASON; THE TRUCKIS DONE; PER KEVIN WEST (ENGENEER) THEY REPLACED THE TECU; TEST DROVE THE TRUCK AND EVERYTHING WAS OK THEY WILL FILE TO WARRANTY

05/19/2009 11:38:39

JEFFREY GWINN Internal ResponsePER VAS...05/18 TEC OF CALIFORNA-- FONTANA, CA SPOKE WITH LEON; THEY ARE STILL WORKING ON IT AND WAITING FOR THE ENGENEERS TO TELL THEM WHAT TO DO; FOLLOW UP TOMORROW


PER VAS...I spoke with the tecnhician and they are working with reliability and the engineers. A new control unit is coming on top of the transmission. The engineers are going to send it to them direct.. he said check back on Monday... He said that they are not ordering this but that the engineers are direct shipping it to them.




05/01/2009 18:12:27\ TEC OF CALIFORNIA, INC. 9093490200 spoke with Jabon and he stated that unit is still having shifting problems and they are working with engineers to figure out what is going on. He advised a callback on Monday for update.

05/01/2009 08:12:36

JEFFREY GWINN Internal Response NA








Sub Area 2: Sub-Status: Resolved Created By: KEVIN GRIEST



Customer / Repairing Dealer InfoCall Back Name: KEVIN GRIEST

Call Back #: 7177382444

Contact First Name: KEVIN

Contact Last Name: GRIEST

Dealer ID: 5229D

District #:

Customer #:

Dealer Name: CUMBERLAND TRUCK EQUIPMENT CO.

Main Phone #: 7177382444

Main FAX #:

Street Address 1: 889 E MAIN ST

Street Address 2:

City: EPHRATA

State / ZIP: PA / 175222545



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: CHELSEA

State / ZIP: MI /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 670

Engine Make: VOLVO

Engine Model: D13




Engine: D13F435

HP Description: 425


Rear axle: RTS1857A





ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS I-Shift clutch control

Desc./Compl.When stopping the truck wants to keep pulling and the brakes need to be applied more than normal. It feels like a manual trans stoping without pushing in the clutch. It also has a long pause when shifting. The RPM's "hang" at around 1500 when it shifts and will cause a delay in gear change time. There are no active codes in any ECU's.

ResponseNA

Activity Notes


05/13/2009 11:36:20

KEVIN MOWERY

Internal Response NA

05/13/2009 11:30:22

KEVIN GRIEST

Public Web UpdateI have 120 psi at line to control. I replaced the clutch control valve and test drove. Trans shifts and stops like it should. Truck runs and drives great now. Please add 2 hr diag time and close case. Thanks for the help

05/12/2009 12:48:14

KEVIN MOWERY Public Web Response Verify good air pressure to trans and that correct fitting is installed. Also

make sure no trash in fitting. If ok replace the clutch control valve unit.





SR Area: Technical Func. Group: 4134-hydraulic control (repl. “control cylinder, complete”)




Sub Area 2: Sub-Status: Resolved Created By: WILLIAM DELONG



Customer / Repairing Dealer InfoCall Back Name: WILLIAM DELONG

Call Back #: 5405646900

Contact First Name: WILLIAM

Contact Last Name: DELONG

Dealer ID: 5340D

District #:

Customer #:

Dealer Name: TRUCK ENTERPRISES, INC.

Main Phone #: 5405646900

Main FAX #:

Street Address 1: 3440 S MAIN ST

Street Address 2:

City: HARRISONBURG

State / ZIP: VA / 228019758



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: WEYERS CAVE

State / ZIP: VA /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS07 D13F I-Shift

Desc./Compl.Clutch won't release clean. Must force vehile stop with brakes. when let off brake vehicle starts moving like clutch dragging. No Codes

ResponseClosed, duplicate case

Activity Notes


06/30/2009 15:25:34 DAVID HILL Internal Response Closed, duplicate case

06/09/2009 11:30:45

DANIEL BAIRD Public Web Response Clutch Cylnder assy. It is inside bell housing. See page 12 of attachment. You may have to just replace it.

06/09/2009 11:23:43


Internal Notes An attachment with filename 'I-Shift DesignFunc' has been added.

06/09/2009 10:45:02

WILLIAM DELONG Public Web Update CCA?

06/09/2009 09:55:28

DANIEL BAIRD Public Response Check CCA and repair as required.









Sub Area 2: Sub-Status: Resolved Created By: ERIC BLUETT



Customer / Repairing Dealer InfoCall Back Name: ERIC BLUETT

Call Back #: 7753567200

Contact First Name: ERIC

Contact Last Name: BLUETT

Dealer ID: 5286D

District #:

Customer #:

Dealer Name: TEC EQUIPMENT, INC.

Main Phone #: 8004564116

Main FAX #:

Street Address 1: 1955 E GREG ST

Street Address 2:

City: SPARKS

State / ZIP: NV / 894316541



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: SPARKS

State / ZIP: NV /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR I Shift

Desc./Compl.CUSTOMER COMPLAINT:CHECK UNIT FOR TRANNY HAVING HARD TIME DISENGAGING AT A STOP.TEST DROVE UNIT ANF FOUND TRANNY HAS A HERD TIME SHIFTING GEARS AND WHEN THE THROTTLE IS RELEASED UNIT STILL ACCELERATING FOR A COUPLE SECONDS.AND WHEN COME TO A STOP UNIT DOES NOT WANT TO DISENGAGE RIGHTAWAY.NO TRANNY CODES.PLEASE ADVISE NEXT STEP.

ResponseRecalibrate the clutch and see if the issue remains after that

Activity Notes


07/14/2009 11:01:42

MICHAEL RUSSELL Public Web Response ok good deal, thanks

07/14/2009 10:45:44 ERIC BLUETT Public Web Update

replaced clutch actuatro valve and problem is now corrected.close case with approved time thanks

07/10/2009 14:19:55

KEVIN MOWERY

Public Web Response Make sure air pressure is correct and correct fitting is installed on trans. If ok replace the clutch actuator valve.

07/10/2009 14:13:39 ERIC BLUETT Public Web Update RECAL DID NOT FIX IT.ADVISE

07/10/2009 13:48:46 DAVID HILL Public Response Recalibrate the clutch and see if the issue remains after that





SR Area: Technical Func. Group: 4122-release fork SR Group: NA - Truck - Technical Support



Sub Area 2: Sub-Status: Resolved Created By: JOHN ALEXANDER



Customer / Repairing Dealer InfoCall Back Name: JOHN ALEXANDER

Call Back #: 8164596334

Contact First Name: JOHN

Contact Last Name: ALEXANDER

Dealer ID: 5548D

District #:

Customer #:

Dealer Name: WESTFALL GMC TRUCK, INC.

Main Phone #: 8164557262

Main FAX #:

Street Address 1: 4001 RANDOLPH RD

Street Address 2:

City: KANSAS CITY

State / ZIP: MO / 641619385



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: SHAWNEE

State / ZIP: KS /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RTS1857A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS I-Shift clutch release issues

Desc./Compl.customer complaint- states that transmission sticks in gear. does not go to neutral when stopping at times or while backing up . also has to get and hold at max rpms before will shift. TEST DRIVE TRUCK. STARTS UP FINE IN NEUTRAL. PUT IN DRIVE , TAKES OFF GOOD , BUT WHEN YOU TRY TO STOP, IT WHATS TO KEEP GOING LIKE CLUTCH IS STILL ENGAGED. HAVE TO STAND ON BRAKES TO STOP TRUCK( KILLS ENGINE). TRYED AGAIN AND STARTS FOR NEUTRAL. AND PUT INTO DRIVE OKAY. WON'T MOVE UNTIL YOU ACCELERATE. GOES AND SHIFTS INTO GEAR, BUT SOMETIMES SLOW TO SHIFT. TRYED IN DIFFERENT GEARS FORWARD AND TRY TO STOP CLUTCH FEELS STILL ENGAGED, BECAUSE TRUCK KEEPS GOING, STAND ON BRAKES TO STOP(KILLS ENGINE). CAN GO TO NEUTRAL OKAY. THIS TRUCK WAS JUST HERE 1671 MILES AGO FOR NEEDING FLYWHEEL REPLACED. HAS I-SHIFT TRANS IN IT. DON'T KNOW MUCH ABOUT . CAN'T SEE CLUTCH. REMOVED TRANS AND CLUTCH. DON'T SEE ANYTHING BROKEN AND WORN. PLEASE ADVISE.

ResponseTried to call twice but never could get through. Replace the clutch solenoid. Matthew

Activity Notes


08/12/2009 14:48:59

CHAD CLANCY Public Web Update Replaced clutch and solenoid. Problem corrected. Please advise diag time approved and close case. Thanks for the help.

08/11/2009 08:40:28

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'i-shift flywheel' has been added.

08/11/2009 08:37:33

MICHAEL RUSSELL

Public Response Will have to get with parts int. for part #, if clutch shows to be damaged, ok to replace, see attachment on flywheel info, thanks

08/11/2009 08:03:48

JOHN ALEXANDER

Public Web Update

SORRY , TYPED WRONG CALL BACK NUMBER- CLUTCH SOLENOID VALVE -PART# 21301883. IS THIS CORRECT. THE R & R TELLS YOU TO BACK OUT CAGE BOLT BEFORE REMOVING CLUTCH, BUT NOT TO REMOVE ALL THE WAY. THIS CAGE BOLT LOOKS TO BE PART OF LOCKING DEVICE FOR CLUTCH , IT LOOKS TO BE OUT OF PLACE. I HAVE NEW CLUTCH AT TRUCK AND COMPARING EACH. THE NEW ONE CAGE BOLT IS TIGHT WHICH SAID ITS IN THE ENGAGED POSTION. IS IT OKAY TO REPLACE CLUTCH? ALSO HAVE QUESTIONS ON THE MULITPLY PIECE FLYWHEEL. SHOULD IT HAVE SOME MOVEMENT ON THE TRANS SIDE PIECE. DON'T KNOW MUCH ABOUT THIS TYPE OF FLYWHEEL. SEEMS TO BE FLOATING SYSTEM.? ALSO PULLED FAULT CODES OUT. ALL INACTIVE. MID 128 PSID 205 FMI 9 COUNT 138 MID 130 PPID 50 FMI 11 COUNT 2 MID 130 SID 250 FMI 9 COUNT 3 MID 130 PSID 27 FMI 12 COUNT 4 . PLEASE ADVISE ON THE RIGHT PART NUMBER. AND IF CLUTCH SHOULD BE REPLACE. THANKS JOHN



08/10/2009 17:50:01

MATTHEW BEAUCHAMP Public Response

Tried to call twice but never could get through. Replace the clutch solenoid. Matthew

08/10/2009 15:30:34

JOHN ALEXANDER Public Web Update

DID PERFORM SOME TEST ON TECH TOOL VCADS PRO. ACTUAL WEAR SHOWED -0.13, STOKE LENGTH SHOWED 0.46 INCH 0.39 INCH 0.55 INCH. . X1 VALVE SHOWED 0.95 . CHECKED CLUTCH WEAR IN RELATION TO SERVICE. 258.01 INCH 1.10 INCH 0.95 INCH, DON'T KNOW WHAT THESE NUMBERS MEAN , BUT THERE THEY ARE.

08/10/2009 15:17:07

JOHN ALEXANDER

Public Web Update

AFTER TALKING TO TECH WORKED ON THIS, TECH SAID CAGE BOLT WAS THERE WHEN WHEN CLUTCH WAS REMOVED FOR NEW FLYWHEEL REPLACEMENT. BUT WHEN PUTTING CLUTCH BACK ON, BOLT WAS GONE. TECH INSTALL ANOTHER BOLT IN ITS PLACE. BOLT WAS TIGHT WHEN I REMOVED TRANS. LOOSE CAGE BOLT TO CAGE CLUTCH. REMOVED CLUTCH.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: KEVIN CHERNUTAN

SR Area: Technical Func. Group: 4-power transmission SR Group: NA - Truck - Technical Support







Call Back #: 6628446000



Dealer ID: 5249D

District #:

Customer #:


Main Phone #: 6628446000

Main FAX #:


Street Address 2:

City: TUPELO




District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: RED BAY

State / ZIP: AL /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RTS1850A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR-US I shift

Desc./Compl.driver complaint of when coming to a stop the truck lunges like the clutch is not disengauging. checked fault codes and found mid 128 pid 105 fmi 5 active 3 times; mid 128 psid 205 fmi 9 inactive 2 times; mid 130 ppid 50 fmi 11 inactive 6 times; mid 130 sid 250 fmi 9 inactive 1 time; mid 142 psid 6 fmi 2 inactive 183 times. road tested and verified complaint, no fault codes returned active or inactive. we are going through GD for active code, but dont think mid 128 pid 105 fmi 5 would have anything to do with transmission problem. any advice on the transmission lunging?

ResponseNeed to go to the clutch solnoid valve on side of transmission make sure filter is not stopped up if ok then replace clutch solenoid valve.

Activity Notes


09/14/2009 17:40:55

KEVIN CHERNUTAN Public Web Response

Need to go to the clutch solenoid valve on side of transmission make sure filter is not stopped up if ok then replace clutch solenoid valve.









Sub Area 2: Sub-Status: Resolved Created By: BRIAN SHORE



Customer / Repairing Dealer InfoCall Back Name: BRIAN SHORE

Call Back #: 7753567200


Contact Last Name: SHORE

Dealer ID: 5286D

District #:

Customer #:


Main Phone #: 8004564116

Main FAX #:


Street Address 2:

City: SPARKS

State / ZIP: NV / 894316541



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: SPARKS

State / ZIP: NV /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR-US I Shift-clutch actuator

Desc./Compl.Truck came in with slow shifting and the clutch not wanting to disengauge when coming to a stop. Pulled codes and none relate to the transmission. The clutch wear was checked under vcads and all was in the green. We have had several of these trucks with bad clutch actuators. Please advise.

ResponseI agree, lets replace clutch actuator.

Activity Notes


10/12/2009 15:32:21

ZACHERY WHITE Public Web Update ok to close case with diag time approved

09/21/2009 12:43:32

KEVIN CHERNUTAN

Public Web Response I agree, lets replace clutch actuator.













Call Back #: 7753567200



Dealer ID: 5286D

District #:

Customer #:


Main Phone #: 8004564116

Main FAX #:


Street Address 2:

City: SPARKS

State / ZIP: NV / 894316541



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: SPARKS

State / ZIP: NV /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR-US Shifting

Desc./Compl.customer complaint:check unit for hard shifiting and tranny does not want to dissengage when coming to a stop.test drove unit and have seen this same problem with sister truck and replaced the clutch acuator has resolved the problem.advise next step.does not have any clutch related codes.

Responsereplace clutch solenoid valve on side of transmission.

Activity Notes



REPLACED VALVE AND TRANNY SHIFTS GOOD.CLOSE CASE WITH APPROVED TIME THANKS

09/25/2009 13:59:27

KEVIN CHERNUTAN

Public Web Response replace clutch solenoid valve on side of transmission.





SR Area: Reliability Func. Group: 4311-manual gearbox, complete

SR Group: NA - Truck - Reliability



Sub Area 2: Sub-Status: Resolved Created By: MATTHEW PIATT



Customer / Repairing Dealer InfoCall Back Name: MATTHEW PIATT

Call Back #: 4122376000

Contact First Name: MATTHEW

Contact Last Name: PIATT

Dealer ID: 5285D

District #:

Customer #:

Dealer Name: ALLENTOWN MACK SALES & SERVICE, INC.

Main Phone #: 4122376000

Main FAX #:

Street Address 1: 1501 BEAVER AVE

Street Address 2:

City: PITTSBURGH

State / ZIP: PA / 152332203



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PITTSBURGH

State / ZIP: PA /



Chassis Number:

Registration #:

VIN / Serial #: 4V4MC9EG78N

Model: VNM

Product Type: VNM


Engine Make: VOLVO

Engine Model: D13


Engine: D13F405

HP Description: 375

Rear axle: RT1857SM



ATO2512C






Misc Part #: 3190517

Error Code #:


Goodwill #:


Km / Hr / Mi: 203,476

Unit: Mi

Summary5285D / MATTHEW PIATT / ATO2512C / input bearing failed QAG 7554-346

Desc./Compl.This unit was towed in for transmission problems, This unit is equipped with an I-shift transmission, the problem is that the clutch is not disengauging when you try to stop. When it happens the throttle also stops working and it keeps on pulling even if you put it in nuetral, the only way to stop the truck is to shut off the engine. I checked the codes, it has two trans codes MID130 PID 160 FMI 1 2 times and a MID130 PPID 50 FMI 11 1 time . I called Muskie and he wanted me to check the output shaft nut , I did and it is tight. In a related problem when I dropped the driveshaft, I had a hard time moving the slip yoke, it is very tight, this is a non greasable shaft, does it need replaced? What else should I check for the trans. problem?

ResponseReplace the shaft, check the transmission lube for metal

Activity Notes


01/26/2010 09:09:59


Internal Email - Outbound There was a problem sending an email when the SR was closed, no Email address was provided on the SR or by the Contact.

01/25/2010 10:08:48



01/25/2010 10:07:35 BRUCE SMITH Public Web Response 4.0 hrs diag time allowed. Thank you, Bruce Smith

10/20/2009 09:33:49

MATTHEW PIATT Public Web Update The truck is completed and operating properly, it was returned to service. Will you please close this case?

10/13/2009 15:38:33

KEVIN CHERNUTAN

Public Web Response If all is workiing correclty then release unit

10/13/2009 15:03:04

MATTHEW PIATT Public Web Update

The old model number is AT02512C and the serial number is 20073420144, The new model is AT02512C and the serial is 1100015348. After trans. install I did the programming of MID 130 and the clutch and trans. calibration, then road tested, trans . is working correctly with no problems or codes. Anything else?

10/06/2009 11:14:56

MATTHEW BEAUCHAMP

Public Response Replace transmission. Record the old and new trans. model and serial number in this case please.

10/06/2009 11:03:49 MATTHEW PIATT Public Web Update

Talk to Muskie and was told to inspect the input shaft, out shaft, forks for movement and check gear engage teeth for wear. Found-- Out put shaft and yoke have a little movement---OK Sliding cluches have normal wear.--ok Shift forks are tight.---ok Input shaft has alot of movement up and down, left to right. About 1/4" any way. When you move the input shaft the first gear behind it also moves. The oil did have a gray tint to it but no metal chunks. Seems more likely to be normal wear or casting coloring.

10/06/2009 10:18:07

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'GDR N263009 2009-10-05' has been added.



10/06/2009 09:58:49

MATTHEW BEAUCHAMP Public Response Let me review with Reliability and I will get back to you. Matthew

10/06/2009 09:20:53

MATTHEW PIATT Public Web Update

Removed Trans top cover and inspected fork bronze fingers. Found no signs of severe wear. They move freely and look the same. Talk to Muskie and told him our findings. Was told to update Eservice and wait for an answer for the next step.

10/02/2009 09:55:04

KEVIN MOWERY Public Web Response Yes.


I started through GD and came to the point of having to remove the transmission to remove the control housing , it also states that I have to contact tech support before removing the trans. do you want me to remove and disassemble this transmission?

10/02/2009 09:13:07

KEVIN MOWERY Public Web Response Perform guided diagnostics for the codes.


I drained some of the trans. lube into a clean pan and no chunks or pieces came out, but the oil does look silver, like very fine metallic. What else to check?

10/02/2009 08:23:40 DAVID HILL Public Response Replace the shaft, check the transmission lube for metal









Sub Area 2: Sub-Status: Resolved Created By: KELLY BROEREN



Customer / Repairing Dealer InfoCall Back Name: KELLY BROEREN

Call Back #: 9233388400

Contact First Name: KELLY

Contact Last Name: BROEREN

Dealer ID: 5259D

District #:

Customer #:

Dealer Name: GREEN BAY TRUCK SALES, LLC

Main Phone #: 9203388400

Main FAX #:

Street Address 1: 2090 MID VALLEY DR

Street Address 2:

City: DE PERE

State / ZIP: WI / 541159406



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: KAUKAUNA

State / ZIP: WI /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F435

HP Description: 425

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR-

Desc./Compl.CUSTOMER COMPLAINT: TRUCK KEEPS TRYING TO PULL WHEN YOU APPLY THE BRAKES. ROADTESTED TRUCK: WHEN YOU COME TO A STOP AND LET OFF THE BRAKES TRUCK IS ALWAYS TRYING TO GO, IN BOTH FWD AND REV. IT IS WORSE WHEN TRANS IS IN A LOWER GEAR 1ST OR 2ND. BUT YOU CAN FEEL IT PULLING IN 3RD AND 4TH. MID 130 PPID50 FMI 11, 7 TIMES IN LAST 2 MONTHS MID 130 SID 250 FMI 9, 4 TIMES MID 130 PSID 23 FMI 1, 7 TIMES ALL CODES ARE INACTIVE, PERFORMED FOLLOWING TEST W/ TECHTOOL: CLUTCH DRAG: 0.15 = OK COUNTER SHAFT BRAKE: 260MS =OK STROKE LENGTH: 0.46=OK CLUTCH CALIBRATION: 1.0 ACTUAL, 1.0 CALIBRATED=OK ALSO: DISENGAUGED CLUTCH WITH TECHTOOL, LISTENED FOR AIR LEAK THRU RUBBER PLUG IN FLYWHEEL HOUSING= DO NOT HEAR AIR LEALING. THE CLUTCH IN THIS TRUCK WAS REPLACED AT 81,000 MILES DUE TO A CLUTCH FAILURE THAT HAD STARTED THE SAME WAY. ANY SUGGESTIONS?

Responsechange the clutch solenoid on side of transmission.

Activity Notes


11/03/2009 14:04:38

DANNE KOZLOSKI

Public Web Update changed solenoid. Truck ok to release. Ok to close. Req. 2 hrs diag time.

10/23/2009 08:28:06

KEVIN CHERNUTAN

Public Web Response change the clutch solenoid on side of transmission.









Sub Area 2: Sub-Status: Resolved Created By: DAN HABISOHN



Customer / Repairing Dealer InfoCall Back Name: DAN HABISOHN

Call Back #: 7083717010

Contact First Name: DAN

Contact Last Name: HABISOHN

Dealer ID: 5184D

District #:

Customer #:

Dealer Name: CHICAGO TRUCK SALES & SERVICE, INC.

Main Phone #: 7083717010

Main FAX #:

Street Address 1: 5300 W PLATTNER DR

Street Address 2:

City: ALSIP

State / ZIP: IL / 608033232



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: LEMONT

State / ZIP: IL /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9KK08N

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F535

HP Description: 525

Rear axle: RTS1857A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/Ishift

Desc./Compl.Hello, this unit came in with a clutch problem. there are 53 inactive counts of code 130-ppid50-11 and 9 inactive counts of code 130-ppid50-0. The clutch has a delay releasing when coming to a stop. I performed a transmission and clutch calibration but it did not help. Any suggestions on what steps should be taken at this point.

ResponseNeed to verify air supply to the transmission, Verify filter in the airline fitting is not clogged.

Activity Notes


10/31/2009 09:44:57 SHERI SALADIN Public Web Update REPLACE COTROL VALVE AND IT IS REAPIRS-PLEASE CLOSE CASE

10/24/2009 13:59:17 GRAHAM BRACK Public Web Update Ignore that request -it came through.

10/24/2009 13:58:01

GRAHAM BRACK Public Web Update an attachment never came through-could you resend please.

10/24/2009 13:55:32

SIEBEL ADMINISTRATOR Public Notes An attachment with filename 'I-Shift DesignFunc' has been added.

10/24/2009 13:51:32

DANIEL BAIRD Public Web Response Check the operation of the CCA and repair as needed. See attachment.

10/24/2009 13:22:59

GRAHAM BRACK Public Web Update checked air pressure the psi is 115 to120.

10/24/2009 07:55:23 DANIEL BAIRD Public Web Response PSI?? Did you check the PSI??

10/23/2009 22:59:05

DAN HABISOHN Public Web Update I removed the trans air supply fitting. I see a filter sceen behind that fitting that is clean.

10/23/2009 18:29:58

WILLIAM HAGA Public Web Response Need to verify air supply to the transmission, Verify filter in the airline fitting is not clogged.













Call Back #: 6628446000



Dealer ID: 5249D

District #:

Customer #:


Main Phone #: 6628446000

Main FAX #:


Street Address 2:

City: TUPELO




District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: GENERAL ELECTRIC CAPITAL

Main Phone #:

Main FAX #:

Street Address 1: PO BOX 140849

Street Address 2:

City: IRVING

State / ZIP: TX / 750140849



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9KJ38N4

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RTS1850A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/Ishift

Desc./Compl.CUSTOMER STI- complaint of when coming to a stop the transmission acts like it does not disengauge and keeps pulling. checked and found one fault code for transmission, mid 130 ppid 50 fmi 11 inactive 7 times. road tested and verified complaint but no fault codes did not show up. checking for air leaks on transmission now. any direction we should take for this complaint with no active fault codes?

ResponsePerform Clutch Calibration, Road test with VCADS and verify air pressure to the transmission is correct.

Activity Notes


10/27/2009 08:19:13

DOUG STARLING Public Web Updateremoved clutch actuator and checked screen, screen was free from debris. replaced clutch actuator and road tested. all checked ok on road test, released unit to customer.


Has the screen been checked for restriction or blockage on the air line to the CCA?

10/26/2009 18:14:17


Internal Notes An attachment with filename 'I-Shift DesignFunc' has been added.

10/26/2009 18:11:50 DANIEL BAIRD Public Web Response

Have you checked that slave? The CCA?? See attachment from SmartWorks....

10/26/2009 17:14:17 DOUG STARLING Public Web Update please advise, customer is waiting and is under a load. thanks.

10/26/2009 16:42:40

DOUG STARLING Public Web Update calibrated clutch hooked up vcads and road tested. air pressure is ok, but still have same problem.


Perform Clutch Calibration, Road test with VCADS and verify air pressure to the transmission is correct.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Phone SR Owner: KEVIN CHERNUTAN





Sub Area 2: Sub-Status: Resolved Created By: KEVIN CHERNUTAN



Customer / Repairing Dealer InfoCall Back Name: JEFF GUTHRIE

Call Back #: 8019750380

Contact First Name: JEFF

Contact Last Name: GUTHRIE

Dealer ID: 5720D

District #:

Customer #:

Dealer Name: SALT LAKE CITY MACK SALES AND SERVICE, INC.

Main Phone #: 8019750380

Main FAX #:

Street Address 1: 1475 W 2100 S

Street Address 2:

City: SALT LAKE CITY

State / ZIP: UT / 841191405



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: KILLPACK TRUCKING, INC.

Main Phone #: 2085230099

Main FAX #: 2085230717

Street Address 1: 4000 W 65TH S

Street Address 2:

City: IDAHO FALLS

State / ZIP: ID / 834025835



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS I Shift-clutch sticking

Desc./Compl.Tech states that truck keeps pulling when trying to stop. mid 130 ppid fmi 11. Truck has been in twice for this complaint tech states that they have only did a calibration. Instructed tech to check pressure to clutch solenoid on side of transmission if pressures were ok then change air solenoid.

ResponseNA









Sub Area 2: Sub-Status: Resolved Created By: WALTER OCKERT



Customer / Repairing Dealer InfoCall Back Name: WALTER OCKERT

Call Back #: 4177828201

Contact First Name: WALTER

Contact Last Name: OCKERT

Dealer ID: 5759D

District #:

Customer #:

Dealer Name: SOUTHWEST MISSOURI TRUCK CENTER

Main Phone #: 4177828201

Main FAX #:

Street Address 1: 3100 DAVIS BLVD

Street Address 2:

City: JOPLIN

State / ZIP: MO / 648043321



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: MADISON

State / ZIP: MO /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RT1857SM



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:


Desc./Compl.I have a truck with an I-shift that the driver says he come up to a stop an it will kill the engine. Like the clutch is not releasing. For fault codes there is a mid 130, ppid 50,fmi 11, 6 counts and mid 130, sid 250, fmi 9, 1 count. What do Ineed to do?

ResponseReprogram 130 and recal clutch.

Activity Notes


12/11/2009 11:06:17

SIEBEL ADMINISTRATOR Internal Email - Outbound

There was a problem sending an email when the SR was closed, no Email address was provided on the SR or by the Contact.

12/11/2009 10:42:07

JOY MEYER Public Web Update 11 hours including the 2.0 standard authorized

12/11/2009 10:33:36

JEREMIAH BOWLES

Public Web Response how much diag are you looking for

12/11/2009 10:18:08 JOY MEYER Public Web Update

I can cover 4 hours with standard labor operations if I include 2.0 for diag. Gear selector X2 = .60, Control unit = .30, Valve/solenoid = .30, Road test = .50, T/C = .30 I'm asking for 11.00 above normal labor operations. Thank you.

12/11/2009 07:59:14

DANIEL BAIRD Public Web Response Report back with tatal diag time spent for approval.

12/10/2009 17:01:34

KEVIN CHERNUTAN

Public Web Response will send case to case owner for review.

12/10/2009 16:50:56 JOY MEYER Public Web Update

Gentlemen, Actual posted time chasing this parameter and programming is 14.89 hours. With the corrected parameter the programming and calibration completed. The complaint corrected. Will you please authorized the additional diagnosis time so we can submit our warranty claim? Thank you.

12/01/2009 13:44:02

MATTHEW BEAUCHAMP

Public Response Sorry, left out that need to program mid130 then perform clutch calibration. Matthew

12/01/2009 13:42:11

MIKE GLASS Public Web Update Do I need to reprogram the gecu again for yhe missing parameter

12/01/2009 13:10:54

MATTHEW BEAUCHAMP Public Response Found missing parameter, try clutch calibration now. Matthew

12/01/2009 13:08:02

MIKE GLASS Public Web Update I tried another gear selector and it didnt help

12/01/2009 12:38:06

FRANKLIN SMALL Public Web Response

Tech called and talked to Mike Vincoli and was advised to try test Mid223, tech said that he did not have one advised to take one off another truck and try it.



12/01/2009 11:43:44

WILLIAM HAGA Public Web ResponseWas mid 223 programmed? Has the inputs from the shifter been verified with VCADS? Does the system show a service brake input when shifting gears?

12/01/2009 11:26:12

MIKE GLASS Public Web Update The display still shows secured neutral not detected

12/01/2009 11:18:50 MIKE GLASS Public Web Update

I replaced the clutch actuator and I tried to clear the codes and they are all still active and the clutch calibration wont go through.

11/30/2009 15:07:29


Replace the clutch solenoid on the side of the trans. and see if works after that? Matthew

11/30/2009 14:53:52

MIKE GLASS Public Web Update

I replaced the gecu and reprogramed it and that didnt help.Then I programed the 130 to clear the codes and that didnt help. After talking to mike he said to reprogram the 128 and I reprogrmed it and I still have the active codes.The secured neutral is still on the dash

11/30/2009 12:37:07

FRANKLIN SMALL Public Web Response Mike called after talking to him advised to look at SP432-025

11/30/2009 08:53:25

MATTHEW BEAUCHAMP Public Response Try to reprogram mid223 and if see if it will secure neutral then?

11/30/2009 08:25:44

MIKE GLASS Public Web Update It wont calibrate because it doesnt have a secured neautral and it has 6 active codes for the mid 130

11/27/2009 16:09:27 DAVID HILL Public Web Response did the clutch recal take place ?

11/27/2009 16:05:39 MIKE GLASS Public Web Update

We reprogrmed it with the ab box and it went through but the codes are still there and active. It wont find neautral either.

11/25/2009 19:50:11


Internal Notes An attachment with filename 'VCADS Cables II' has been added.

11/25/2009 19:49:41 DANIEL BAIRD Public Web Response See attachment for tool list.

11/25/2009 19:28:36 STEVE GLASS Public Web Update

i cannot find information on procedure to do this or the tool #s required if you will help with this info please fax # is 417 782 9617 thank you .

11/25/2009 19:06:46

DANIEL BAIRD Public Web Response Try and program it with the A/B box and the pig tail that hooks directly to the trans. .

11/25/2009 18:51:53 STEVE GLASS Public Web Update

i reprogrammed 130 again and i still have the 6 active faults and it wont let me calibrate the clutch

11/25/2009 17:54:09

DANIEL BAIRD Public Web Response Reprogram the 130 again

11/25/2009 17:42:41

WALTER OCKERT

Public Web Update after programing 130 I could not recal clutch. found out i have 6 new codes. pid 31,32,33 ppid 10,11,51 all fmi 13 all active.

11/25/2009 15:58:53 DANIEL BAIRD Public Response Reprogram 130 and recal clutch.








Sub Area 2: Sub-Status: Resolved Created By: ROD WOODSON



Customer / Repairing Dealer InfoCall Back Name: ROD WOODSON

Call Back #: 3162628413

Contact First Name: ROD

Contact Last Name: WOODSON

Dealer ID: 5246D

District #:

Customer #:

Dealer Name: ROBERTS TRUCK CENTER, LTD.

Main Phone #: 3162628413

Main FAX #:

Street Address 1: 5549 N CHUZY DR

Street Address 2:

City: WICHITA

State / ZIP: KS / 672192317



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PHOENIX

State / ZIP: AZ /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F435

HP Description: 425

Rear axle: RTS1857A



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/Clutch Calibration

Desc./Compl.NEED SOME HELP HAS BEEN A WHILE SINCE I WENT TO SCHOOL ON I SHIFT. HAVE ONE HERE THAT TAKES A LONG TIME TO MAKE UP AND DOWN SHIFTS AND WHEN TEST DRIVING IT CLUTCH DID NOT WANT TO DISENGAGE AND ABOUT RAN ME INTO TRAFFIC. HAD CODES BEFORE I LEFT THEY ARE MID 130 PPID 50 FMI 11 X 23 INACTIVE MID 130 SID 250 FMI 9 X 4 INACTIVE TOOK FOR TEST DRIVE AND HAD CODE MID 130 SID 250 FMI 9 X 1 COULD YOU HELP ME ON HOW TO PROCEDE IN DIAGNOSTICS.

ResponseCalibrate the clutch, verify system pressure is correct to the TECU and the stroke of the clutch is with in range according to the test in VCADS.

Activity Notes


02/16/2010 10:40:27

ROD WOODSON Public Web Update

SORRY I DIDNT GET BACK THE TRANS HAD AIR LEAK ON LINE TO CLUTCH MODULE REPAIRED AND FIXED TRUCK AND HE LEFT

02/05/2010 16:12:09

FRANKLIN SMALL Public Web Response report when repaires are done.

02/05/2010 16:03:36

ROD WOODSON Public Web Update

CHECKED AND FOUND AIR LEAKING OUT OF 90 DEGREE FITTING IN TOP OF SHIFT COVER. AIR WAS IN SPEC BUT LOW AND CLUTCH WOULD NOT RELEASE SO BROUGHT UP TO SPEC AND CALIBRATION WORKED FINE AND IT IS IN SPEC. HAVE ORDERED A FITTING TO REPLACE IT

02/05/2010 13:33:36

WILLIAM HAGA Public Web Response

Calibrate the clutch, verify system pressure is correct to the TECU and the stroke of the clutch is with in range according to the test in VCADS.









Sub Area 2: Sub-Status: Resolved Created By: JAYMON SLAUGH



Customer / Repairing Dealer InfoCall Back Name: JAYMON SLAUGH

Call Back #: 4356561913

Contact First Name: JAYMON

Contact Last Name: SLAUGH

Dealer ID: 5669D

District #:

Customer #:

Dealer Name: MOUNTAIN WEST TRUCK CENTER

Main Phone #: 4356561913

Main FAX #:

Street Address 1: 407 E ENTERPRISE DR

Street Address 2:

City: SAINT GEORGE

State / ZIP: UT / 847904206



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: WASHINGTON

State / ZIP: UT /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F535

HP Description: 525

Rear axle: RTS1857A



ATO3112C






Misc Part #: 21320924

Error Code #:


Goodwill #:


Km / Hr / Mi: 525804

Unit: Mi

Summary5669D / JAYMON SLAUGH / clutch will not disengage (Dave Olsen)

Desc./Compl.customer called and said as he was pulling threw curb approchment rear drive wheel lost traction. so driver hit brake to stop truck and lock in power divider. but when driver hit brake clutch would not disengauge and truck kept tri\yong to drive, truck would drive forward a few inches then wheel would loose traction and truck would roll back, then start process all over again, the whole time engine loaded down due to brakes being applied. driver tried to put trans into neutral with shift lever but trans would not go into neutral. driver finnaly shut off engine. put trans into nuetral and restarted. trans then went into neutral. No faults or check lamps come on. today driver was going to bring truck into us to look at. driver started truck this morning at his home and pulled truck out of shop. parked truck and let idle to warm up as he was cleaning out cab. when he got back into truck after 15-20 minutes of idling he noticed check trans light on in dash. driver called me and read off active faults showing in dash. mid130 psid27 fmi8. mid130 psid27 fmi14, both 1 count active. As I was looking up faults they went inactive. driver drove truck to us. checked faults and these are the two faults we found but both inactive and only one count. I talked to Tim Hayes this morning and he asked me to open ecase. Tim is loo

ResponseDo a clutch calabration test and see if it will pass it.

Activity Notes


02/22/2010 13:41:38 TIMOTHY HAYES Public Web Response Jaymon, put it on the claim. use my name and eService number. ~Tim

02/22/2010 13:37:07

JAYMON SLAUGH

Public Web Update Tim, Do you have a UPS, or FEDEX account # we can bill the frieght to?

02/22/2010 08:09:09

TIMOTHY HAYES Public Web ResponseJaymon, send the CCA to me at the following address: Timothy Hayes, Powertrain Reliability Engineer, 496-D Gallimore Dairy Rd, NAI-48, Greensboro, NC 27409, P: 336-393-2022

02/18/2010 14:42:59

JAYMON SLAUGH

Public Web UpdateTim, new clutch actuator installed and calibrated. took truck for test drive trans shifts great. no faults accured. Old actuator we removed has part#20806452 on it. What would you like me to do with this old part?

02/15/2010 14:03:05

TIMOTHY HAYES Public Web Response

2/10/2010, 4:46 PM called Jaymon to advised to replace CCA. advised that I will get one sent from Hagerstown as there are none in stock. advise the MID's will have to be programmed w/o campaign… he will do and have Dave return on Monday (2/15/2010)

02/12/2010 12:21:54

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'scan0001' has been added.

02/12/2010 12:21:43

JAYMON SLAUGH

Public Web UpdateTIM, here is the job card on the faults, if you need clutch calibration job card let me know. Also can you update ecase with what we discussed and what you are having us do.



02/11/2010 09:00:46 TIMOTHY HAYES Internal Notes

2/10/2010, 12:43 PM Jaymon called back to discuss Dave Olsen trans… spun out tried to stop but trans would not disengage… claims he had to shut the truck down to et to disengage… did clutch test and passed… rpms have to rev higher to get the truck to move… had fault psid 27 fmi 14 & 8 only logged one time… 1/28 got new abs module and resolved that issue… had just delivered the load should have been warm when he could not stop the truck… 490872 = ATO3112C Asked Josh Kerlin/VPT to overnight one of his CCA's to Jaymon… he will do tomorrow… 2/10/2010, 4:46 PM called Jaymon to advise the MID's will have to be programmed w/o campaign… he will do and have Dave return on Monday.

02/11/2010 08:56:09 TIMOTHY HAYES Public Web Response Jaymon, please attach job card in xml format to this eService. ~Tim

02/10/2010 14:40:39

JAYMON SLAUGH

Public Web Update Performed transmission and clutch calibration. ALL CHECKS OK. Also performed pwm valves clutch, test. ALL CHECKS OK

02/10/2010 13:57:02

FRANKLIN SMALL Public Web Response Do a clutch calabration test and see if it will pass it.





SR Area: Technical Func. Group: 437-automatic, transmission (hydromechanical)




Sub Area 2: Sub-Status: Resolved Created By: SHANE BENSON



Customer / Repairing Dealer InfoCall Back Name: SHANE BENSON

Call Back #: 2607495061

Contact First Name: SHANE

Contact Last Name: BENSON

Dealer ID: 5074D

District #:

Customer #:

Dealer Name: VOMAC TRUCK SALES & SERVICE, INC.

Main Phone #: 2607495061

Main FAX #:

Street Address 1: 12242 DECLARATION DR

Street Address 2:

City: NEW HAVEN

State / ZIP: IN / 467749495



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: FRANKLIN

State / ZIP: MA /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F535

HP Description: 525

Rear axle: RTS1857A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/I-Shift

Desc./Compl.driver of truck is complaining the trans keeps trying to drive while braking.had code mid 130 ppid 50 fmi 0 four times. preformed road test and couldnt duplicate prob.preformed PMV valve test 4320-08-03-32. passed still attached to work order. Is there anything else you want me to check? If not im shipping truck down road.

ResponseCheck air fitting at clutch seloniad for trash. If ok release truck.

Activity Notes


02/24/2010 09:26:42

SIEBEL ADMINISTRATOR Public Notes An attachment with filename '554482 FAULTS' has been added.

02/24/2010 09:24:12

FRANKLIN SMALL Public Web Response Check air fitting at clutch seloniad for trash. If ok release truck.









Sub Area 2: Sub-Status: Resolved Created By: DICK HAGE



Customer / Repairing Dealer InfoCall Back Name: DICK HAGE

Call Back #: 7012825400

Contact First Name: DICK

Contact Last Name: HAGE

Dealer ID: 5555D

District #:

Customer #:

Dealer Name: RDO TRUCK CENTER CO.

Main Phone #: 7012825400

Main FAX #:

Street Address 1: 3401 38TH ST S

Street Address 2:

City: FARGO

State / ZIP: ND / 581046904



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DETROIT LAKES

State / ZIP: MN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C







Error Code #:


Goodwill #:


Km / Hr / Mi: 350931

Unit: Mi

Summary5555D / DICK HAGE / pulling at a stop - no codes (Foltz) QAG 7554-522

Desc./Compl.this has an I shift issue, acts like clutch drag when comming to a stop and if letting off the brk trans wants to lurch forward

ResponseAdvise to use PTT and determine what codes there are. Diagnose with GD. Report the results.

Activity Notes


07/21/2010 15:36:01

TOM SAUNDERS Public Web Update TIM, CAN CLOSE CASE AND WE WILL SEND TRANSMISSION TO YOU.

07/20/2010 13:09:24 TIMOTHY HAYES Public Web Response

Tom, I will close the case after I have confirmation you have received this. Please send the transmission to me at the following address: Timothy Hayes Powertrain Reliability Engineer 496-D Gallimore Dairy Rd. NAI-48 Greensboro, NC 27409 USA 336-393-2022

07/12/2010 16:11:27 TOM SAUNDERS Public Web Update

Tim. adding srt time to e-service. 43112-0-03 5.1 hours, 17003-0-01.3, 17010-0-03 .5, 17010-0-02 11.3. total 17.2 hours in job with all troubleshooting and case can be closed. added a pic of trans sn and will record onto claim. old sn taken out of truck is 20071610198. Thanks, Tom

07/12/2010 15:45:57


Internal Notes An attachment with filename '491 NEW TRANS DAMAGE 003' has been added.


6/28/2010, 10:26 AM Dick called back to advise that there does not seem to be much damage to the gear(s) and there is end play on the main shaft… Put me on the line with Doug/tech who advised he is now seeing a main shaft speed sensor code on the paperwork. Asked that he find the job card with the PWM valve test and fault codes and attach them to the eService. ~Tim

06/28/2010 09:24:34


6/28/2010, 9:14 AM Dick/5555D called to report .075"-.080" input shaft wobble… asked that he pull the shift cover off and advise of the damage. With that amount of play the unit will need a new transmission. Advised to order a replacement transmission VOR. Record the OE and replacement model & serial numbers in this eService. ~Tim


6/28/2010, 8:32 AM Dick/5555D called in regards to the condition of the clutch… has wear in the damper springs of the clutch and claims that pieces are missing from the hub… asked that he take a couple pictures for the eService. Advised Dick to speak to Bob regarding the disc replacement. Also asked that Dick test the OE CCA by removing the plug in the CVU compressing the CCA then reinstalling the plug to take notice if the CCA creeps back out to the extended position. ~Tim

06/22/2010 16:46:44

TIMOTHY HAYES Public Web Response Dick, the job card you attached does not have the 4320-08-03-32 PWM Valves Clutch, Test on it. ~Tim

6/22/2010, 3:57 PM called RDO/Dick back to discuss… air pressure appears to be ok… service brake switch tests out ok… asked Dick to




perform 4320-08-03-32 PWM Valves Clutch, Test… he put driver/Cliff on the line to discuss further… does not matter weather it is cold or hot… truck wants to "walk off" at an idle… his impression is that the clutch is dragging… cruise function works fine. Dick came back with the results of the tests and claims that he slow engage is out of spec. asked that he attach the job card in xml format to the eService. Advised to replace the CCA and have on hand a CVU, the air line that connects the 2 and a clutch. Dick will advise. ~Tim


6/22/2010, 12:58 PM Dick/RDO called about an 08 I-Shift (Foltz) that is pulling at a stop… SP was done on May 28th… was unable to create an eService - advised system has been down most of the day… chassis: N483031 w/350,931mi… asked if the cruise drops out with brake application - does not know. Asked to monitor the switch status w/VCADS as well as brake application pressure to see if the pressure is outside the 2-6psi window. He will call back w/results. 2:40 PM Dick/RDO (701-282-5200) left message regarding the Foltz unit that seems to be pulling at a stop… is not the brake light switch… 6/22/2010, 2:54 PM called Dick back to discuss - left message. 3:25 PM Dick/RDO (701-371-3627) left message returning my call from earlier… 6/22/2010, 3:55 PM called Dick back to discuss - left message.

06/22/2010 16:27:03


Internal Notes An attachment with filename 'EXPORT_20100622_1519' has been added.

06/22/2010 16:26:16

DICK HAGE Public Web Update have run through the tests as per Tim Hayes, see attached job card

06/22/2010 13:56:10

MICHAEL VINCOLI

Public Web ResponseAdvise to check the air supply to the CVU on the outside of the transmission. Perform "Clutch Actuator Test" and note shift time during this test. Report the results.

06/22/2010 13:55:55

MICHAEL VINCOLI

Internal Response Advise to use PTT and determine what codes there are. Diagnose with GD. Report the results.

06/22/2010 12:18:45 DICK HAGE Public Web Update sorry just noting we have no codes, thanks









Sub Area 2: Sub-Status: Resolved Created By: WILLIAM BLOOM



Customer / Repairing Dealer InfoCall Back Name: WILLIAM BLOOM

Call Back #: 4122376000


Contact Last Name: BLOOM

Dealer ID: 5285D

District #:

Customer #:


Main Phone #: 4122376000

Main FAX #:

Street Address 1: 1501 BEAVER AVE

Street Address 2:

City: PITTSBURGH

State / ZIP: PA / 152332203



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PITTSBURGH

State / ZIP: PA /



Chassis Number:

Registration #:

VIN / Serial #: 4V4MC9EG38N

Model: VNM

Product Type: VNM


Engine Make: VOLVO

Engine Model: D13


Engine: D13F405

HP Description: 375

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR US D13F clutch disengagement

Desc./Compl.customer complaint is, accasionaly when gomming to a stop, the clutch will not disengage. ( truck continues to pull ) i test drove the truck in stop & go traffic & was unable to duplicate the complaint. connected ptt to check codes. found ( all inactive ) mid 130 ppid 50 fmi11 2 count mid 130 sid 250 fmi 9 2 count mid 130 psid 27 fmi8 2 count mid 130 psid 204 fmi8 1 count mid 128 psid 201 fmi 9 1 count mid 144 psid 205 fmi 9 1 count. i did use ptt to check for available champaigns. found; e1278 fst-43-152 mid 130 for amt -c-d & c1002 recall rvxx-0802 mid 128 where do you think i should start with diagnostics ? & should i perform the available champaigns ?

ResponseMost of that time we have a faulty clutch solenoid valve on side of transmission. check air pressure to solenoid.

Activity Notes


07/13/2010 09:25:57

WILLIAM BLOOM Public Web Update Checked connector, OK. Removed and replaced the solenoid. Road tested, truck operated correctly. Please close Eservice. Thank you.

07/07/2010 13:10:04

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'connecter lock at trans2' has been added.

07/07/2010 13:07:09

MATTHEW BEAUCHAMP

Public Response Replace the clutch solenoid and check connector pictured in attachment.

07/07/2010 12:53:17

WILLIAM BLOOM Public Web Update connected a test gauge to the air supply to the clutch solenoid. found system pressure ( 130 psi) what would you like to gheck next ?

07/07/2010 09:13:31


Most of that time we have a faulty clutch solenoid valve on side of transmission. check air pressure to solenoid.





SR Area: Technical Func. Group: 4131-clutch pedal SR Group: NA - Truck - Technical Support



Sub Area 2: Sub-Status: Resolved Created By: DARREN CARR



Customer / Repairing Dealer InfoCall Back Name: DARRIN CARR

Call Back #: 563-355-2631

Contact First Name: DARREN

Contact Last Name: CARR

Dealer ID: 5267D

District #:

Customer #:

Dealer Name: TWIN BRIDGES TRUCK CITY, INC.

Main Phone #: 8007986225

Main FAX #:

Street Address 1: 2250 W 76TH ST

Street Address 2:

City: DAVENPORT

State / ZIP: IA / 528061173



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DETROIT LAKES

State / ZIP: MN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/Ishift/ Clutch Functions

Desc./Compl.Hello, Darren from 5267d. I have a volvo with a I-SHIFT that is experiencing the clutch no releasing and lunging the truck through stop lights. There is a inactive code mid130 pid33 fmi2 for clutch cylinder position data erratic. I had this problem on another truck and it ended up being the clutch accuator soleniod failing. What test should I perform? Or should I replace the clutch actuator soleniod?

ResponsePerform a clutch calibration, Verify the air pressure to the TECU and CCA is 120 Psi, Verify the air system does not have moisture or oil in the system. If all these items check out correct and the calibration does not correct the issue, replace the CCA and report the results.

Activity Notes


07/23/2010 11:46:32

DARREN CARR Public Web Update

I performed the calibration to the clutch and tecu. Th air pressures are in spec and there is no contaminates in the air system. I road tested the truck and could not duplicate the drives complaint. The diver said the clutch and tecu were calibrated 2 weeks ago and the truck is experiencing the same problem. So I replaced the cca and road tested. no faults reported and shifts okay. This claim can be closed.

07/09/2010 10:02:41


Perform a clutch calibration, Verify the air pressure to the TECU and CCA is 120 Psi, Verify the air system does not have moisture or oil in the system. If all these items check out correct and the calibration does not correct the issue, replace the CCA and report the results.








Sub Area 2: Sub-Status: Resolved Created By: ANDREW SCOTT



Customer / Repairing Dealer InfoCall Back Name: ANDREW SCOTT

Call Back #: 714-521-9806

Contact First Name: ANDREW

Contact Last Name: SCOTT

Dealer ID: 5089D

District #:

Customer #:


Main Phone #: 9093490200

Main FAX #:


Street Address 2:

City: FONTANA

State / ZIP: CA / 923355288



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PORTLAND

State / ZIP: OR /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/Ishift/ Pulling through the clutch

Desc./Compl.truck came in for lunging forward when coming to a stop, this truck has an i-shift trans, i test drove and yes it wants to keep pulling forward, i found inactive faults mid 130, ppid 50, fmi 0-11, i performed pwm valves clutch test, i found fast engaging was out of spec, could this be the clutch solonoid?

ResponseCalibrate the Clutch and Verify the air pressure and condition of the air system is clean.

Activity Notes


08/19/2010 10:51:11

ANDREW SCOTT Public Web Update how much diag time was given and total time?

08/18/2010 17:57:09

FRANKLIN SMALL

Public Web Response release truck

08/18/2010 17:10:25

ANDREW SCOTT

Public Web Update

i recalibrated the clutch and rechecked the pwm valve clutch test, all was within spec, test drove truck and clutch seemed to be disengaging like it should, had no more issues with it lunging forward anymore, is there anymore steps you want us to follow or are we done with this unit

08/18/2010 11:11:44


Calibrate the Clutch and Verify the air pressure and condition of the air system is clean.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: MATTHEW BEAUCHAMP




Sub Area 2: Sub-Status: Resolved Created By: RICK ARBO



Customer / Repairing Dealer InfoCall Back Name: RICK ARBO

Call Back #: 2058414450

Contact First Name: RICK

Contact Last Name: ARBO

Dealer ID: 5390D

District #:

Customer #:

Dealer Name: PREMIER TRUCK CENTERS, INC.

Main Phone #: 2058414450

Main FAX #:

Street Address 1: 1801 FULTON RD

Street Address 2:

City: FULTONDALE

State / ZIP: AL / 350681605



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: LUVERNE

State / ZIP: AL /



Chassis Number:

Registration #:

VIN / Serial #: 4V4N39EJ48N

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13

Rear axle installation: RAD-A2H

Engine: D13F485

HP Description: 475

Rear axle: RS1057SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS07 D13F I-SHIFT

Desc./Compl.Have unit in shop with complaint of trans keeps trying to pull when coming to stop intermittently.Have checked and has no active or inactive codes.road tested and could not duplicate problem.

Responsena

Activity Notes


09/23/2010 19:37:27

JEFFREY GWINN Public Web Response

Do we have system air pressure to the CCA mounted on side of the transmission? If not will need to correct that issue. Other than that, it is most likley the CCA that's at fault. If system air pressure is good replace the CCA on side of the trans.

09/23/2010 19:36:25

JEFFREY GWINN

Internal Response na







App/Service: reliability Severity: 4-Low SR Opened: 2010-10-08 18:21:21


Sub Area 2: Sub-Status: Resolved Created By: ALAN ADOLF



Customer / Repairing Dealer InfoCall Back Name: ALAN ADOLF

Call Back #: 5095758888

Contact First Name: ALAN

Contact Last Name: ADOLF

Dealer ID: 5836D

District #:

Customer #:

Dealer Name: MOBILE FLEET SERVICE, INC.

Main Phone #: 5095758888

Main FAX #:

Street Address 1: 2003 E VIOLA AVE

Street Address 2:

City: YAKIMA

State / ZIP: WA / 989013926



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: UNDELIVERED-297909

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #: 20566389

Error Code #:


Goodwill #:


Km / Hr / Mi: 280000

Unit: Mi

Summary5836D / ALAN ADOLF / trans codes

Desc./Compl.Clutch not releasing all the way when coming to stop. Had inactive code MID 130 PID 160 FMI 1 X 149 times, MID 130 PPID 50 FMI 1 X 11 times, all being set in last 35 days. Contacted Tech Support was told to check air pressure to transmission and inlet screen. Air pressure good to transmission and screen was clean. Customer removed transmission and clutch couldn’t find anything wrong started back tracking air system and found check valve in supply air tank to transmission restricted. See pics.

Responsena

Activity Notes


10/13/2010 16:57:22 ALAN ADOLF Public Web Update

CUSTOMER CONTACTED US TODAY HAS TEST DRIVEN TRK AND IT IS WORKING PROBERLY CLUTCH RELEASES ALL THE TIME-WE ARE GOING TO HOLD ON TO PARTS SO DSM CAN INSPECT THEM.

10/12/2010 17:05:08

ALAN ADOLF Public Web Update

Went to customer shop to look at clutch they showed me where check valve came from it is the tank that feeds trans air tank.I misunderstood them.Proably not causing our problem.They are installing new fly wheel PP and dive disc today. They will test drive tomorrow.I will still keep you posted.


Alan, after cleaning the air system does it have the same problem? can you attach the job card to the eService. ~Tim

10/08/2010 20:39:31


Internal Email - Inbound

For the week of October 11th (W1041) I will be out if the office and have limited access to email, voicemail or eService until I return on Monday 10/18/2010. Best regards, _____________________________________ Timothy Hayes Powertrain Reliability Engineer 496-D Gallimore Dairy Rd NAI-48 Greensboro, NC 27409 USA P: 336-393-2022 F: 336-393-2502 e: [email protected]

10/08/2010 20:36:28

DAVID HILL Public Web Response I'm going to send this to Reliability

10/08/2010 20:27:37 DAVID HILL Internal Response na

10/08/2010 18:25:11


Internal Notes An attachment with filename 'MVC-003S' has been added.

10/08/2010 18:25:10


Internal Notes An attachment with filename 'MVC-001S' has been added.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: PETER ZEIGAFUSE




Sub Area 2: Sub-Status: Resolved Created By: STEVE RIGGS



Customer / Repairing Dealer InfoCall Back Name: STEVE RIGGS

Call Back #: 7652894481

Contact First Name: STEVE

Contact Last Name: RIGGS

Dealer ID: US5523

District #: 7557

Customer #: 5523D

Dealer Name: GENERAL TRUCK SALES

Main Phone #: +7652894481

Main FAX #:

Street Address 1: 4300 NORTH BROADWAY

Street Address 2:

City: MUNCIE

State / ZIP: IN / 47303



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: GREENVILLE

State / ZIP: OH /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/ I-Shift

Desc./Compl.Truck came in with complaint of clutch not working properly, only codes stored was a mid130 ppid50 fmi11 and mid130 sid250 fmi9, both are inactive, the clutch control valve was just replaced for this problem. when i first tried to move the truck the trans went in gear fine but then would not release and almost killed the eng, clutch did that again one other time while driving around lot. ran all clutch tests with vcads, the fast engage and fast disengage times were always above the max limit and i ran test several times, also got a error message in vcads that said "clutch operates to slowly".

ResponseYou replaced the clutch control valve on the side of the transmission? Replace the CCA in the bellhousing.

Activity Notes


12/31/2010 10:34:21

PETER ZEIGAFUSE Public Web Response closing at 6.

12/31/2010 08:15:52

RANDY TOMEY Public Web Update OK, If that is the best you can do.

12/30/2010 12:20:05

GERRY JESSEN

Public Web Response Randy i can see 6 hrs in diag in your tech story and what we ask to be done

12/30/2010 11:35:19

RANDY TOMEY

Public Web Update

Not asking for the entire time, we have 30 total hours. I can only find 9.7 on SRT's. We have read and printed codes and followed the trees for those. Then at the 2 hour mark, or there abouts we opened the e-service. We also followed guided diagnostics and ran all clutch tests with V-CADS, performed several air supply tests, traced wiring, did trans re-cals. Road tested. Then after being told to replace actuator we had to run more air supply tests and calibrations. I feel we need somewhere around 16 hrs. diag time please.

12/30/2010 11:05:04

GERRY JESSEN Public Web Response can you give a brake down for that 30 hours of diag time

12/30/2010 10:24:30

RANDY TOMEY

Public Web Update WE HAVE OVER 30 HOURS TOTAL. I HAVE ONLY FOUND 9.4 ON SRT'S. RANDY TOMEY SERVICE MANAGER

12/17/2010 15:27:22

MATTHEW BEAUCHAMP Public Web Response How much diag time did you have after subtracting SRTs?

12/17/2010 14:41:47

JIM NORRIS Public Web UpdateReplaced clutch cly, recal clutch and trans, rechecked clutch release and engage times, all in spec now. road test, trans is working as should now. thanks again.

12/08/2010 15:41:55

STEVE RIGGS

Public Web Update I did not replace the valve on the side of the trans personally but another tech in the shop did. will pull trans and replace the cca, thank you.

12/08/2010 15:27:08


You replaced the clutch control valve on the side of the transmission? Replace the CCA in the bellhousing.



12/08/2010 15:10:20

STEVE RIGGS Public Work Performed

I have checked air supply to trans, it has same as truck-over 125psi, removed drain from trans tank, no signs of oil or water in tank, there are no external air leaks, i removed control valve and checked o-ring on it and it looks fine, tried recal clutch but still have excessive times during clutch test's




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: DANIEL BAIRD





Sub Area 2: Sub-Status: Resolved Created By: JERRY GALLOWAY



Customer / Repairing Dealer InfoCall Back Name: JERRY GALLOWAY

Call Back #: 6053327112

Contact First Name: JERRY

Contact Last Name: GALLOWAY

Dealer ID: 5571D

District #:

Customer #:


Main Phone #: 6053327112

Main FAX #:


Street Address 2:

City: SIOUX FALLS

State / ZIP: SD / 571040553



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: BIBBS, INC.

Main Phone #: 6053380053

Main FAX #: 6053380195

Street Address 1: 2900 E RICE ST

Street Address 2:

City: SIOUX FALLS

State / ZIP: SD / 571036116



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RTS1857A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR I Shift

Desc./Compl.Clutch will not release when stopping, continues to pull.

ResponseNA

Activity Notes


03/25/2011 14:31:30

THOMAS MAXWELL Public Web Update replaced clutch solinoid valve-recalibrated clutch-roadtested ok now

03/24/2011 15:59:41

DAVID HILL Public Web Response you can do that and perform a clutch calibration and release it back to service afterwards

03/24/2011 14:47:57

THOMAS MAXWELL

Public Web Update the trans code is inactive 130;ppid50;fmi11-6counts

03/24/2011 14:43:39

JERRY GALLOWAY

Public Work PerformedChecked for air leaks and there is none. Printed codes, road tested and could not duplicate the complaint. Would like to install clutch actuator solenoid.





SR Area: Reliability Func. Group: 4111-clutch, complete SR Group: NA - Truck - Reliability



Sub Area 2: Sub-Status: Resolved Created By: TOM SAUNDERS



Customer / Repairing Dealer InfoCall Back Name: TOM SAUNDERS

Call Back #: 7012825400


Contact Last Name: SAUNDERS

Dealer ID: 5555D

District #:

Customer #:


Main Phone #: 7012825400

Main FAX #:


Street Address 2:

City: FARGO

State / ZIP: ND / 581046904



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DETROIT LAKES

State / ZIP: MN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Goodwill #:


Km / Hr / Mi: 404799

Unit: Mi

Summary5555D / TOM SAUNDERS / erratic operation

Desc./Compl.ATTN TIM HAYES. Tim the driver is complaining that the truck will not disengage when coming to a stop sign. We pulled the codes and diagnosed. Attatched are codes for your ideas.

ResponseNA

Activity Notes


04/27/2011 14:04:40

TIMOTHY HAYES Public Web Response Tom, unless you have something else, i do not see a reason to hold the truck. ~Tim

04/27/2011 13:59:30 TOM SAUNDERS Public Web Update Tim yes that all seems to be ok


Tom, have you driven the truck to verify the complaint? have you checked the brake application pressure vs. sensor status as in other chassis with this condition? ~Tim

04/27/2011 08:45:30


Internal Notes An attachment with filename '5121' has been added.

04/27/2011 08:45:07 TOM SAUNDERS Public Web Update Tim performed checks and all found ok


Tom, perform the following tests and advise on the results: 4320-08-03-32 PWM Valves Clutch Test 4320-08-03-01 Clutch Cylinder Test 4111-08-03-02 Clutch Wear Check Test ~Tim

04/25/2011 16:21:46















Call Back #: 7012825400



Dealer ID: 5555D

District #:

Customer #:


Main Phone #: 7012825400

Main FAX #:


Street Address 2:

City: FARGO

State / ZIP: ND / 581046904



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DETROIT LAKES

State / ZIP: MN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C







Error Code #:


Goodwill #:


Km / Hr / Mi: 457294

Unit: Mi

Summary5555D / TOM SAUNDERS / erratic operation [FOLTZ] QAG 7554-988

Desc./Compl.Attn: Tim Hayes. DRIVER COMPLAINS OF TRANS JERKS GOING INTO GEAR IN FORWARD AND REVERSE. ALSO DRIVER STATES IT LURCHES AHEAD WHEN AT A STOP SIGN.

ResponseNA

Activity Notes


05/02/2011 14:46:58

TOM SAUNDERS Public Web Update Tim New trans is in and working good.

05/02/2011 14:50:12

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename '502 new' has been added.

05/02/2011 14:48:08

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename '502 old' has been added.

04/29/2011 09:17:24

TIMOTHY HAYES Public Web Response Tom, do you have a FOLTZ swing unit for this one? ~Tim

04/29/2011 08:56:26

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename ' has been added.

04/29/2011 08:55:11 TOM SAUNDERS Public Work Performed REMOVED TRANSMISSION AND FOUND MAIN SHAFT LOOSE.













Call Back #: 7012825400



Dealer ID: 5555D

District #:

Customer #:


Main Phone #: 7012825400

Main FAX #:


Street Address 2:

City: FARGO

State / ZIP: ND / 581046904



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DETROIT LAKES

State / ZIP: MN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C







Error Code #:


Goodwill #:


Km / Hr / Mi: 477970

Unit: Mi

Summary5555D / TOM SAUNDERS / lurches in gear [Foltz] QAG1r

Desc./Compl.Attn Tim Hayes. Tim this driver has the complaint that the transmission lurches while in gear. When at a stop sign is when the driver says it is the worst. I checked the codes in the dash and there are none. What would you suggest.

ResponseNA

Activity Notes


05/13/2011 08:31:58

TOM SAUNDERS Public Web Update

Tim, we remvoed the transmission and found the input shaft excessively loose. Also leaking oil. see pics. The clutch is all wobbled out per the pics as well. On this trcuk there was an 1/8" play all around the center bearing of the flywheel so we had to send that out to have it sleeved so the bearing fits properly. We tried to swedge it in but it was just too loose. Truck is all done and road tested and shifts good now.

05/13/2011 08:32:37


Internal Notes An attachment with filename '503 009' has been added.

05/13/2011 08:31:34

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename '503 008' has been added.

05/13/2011 08:31:30



05/13/2011 08:31:26


05/13/2011 08:30:25


05/13/2011 08:30:23



05/13/2011 08:30:20


05/13/2011 08:29:15


05/13/2011 08:29:13



05/11/2011 14:01:29

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'EXPORT_20110511_1256' has been added.

05/11/2011 10:56:16 TOM SAUNDERS Public Web Update Tim Performed tests and all appeared ok. See attatched.


5/11/2011, 12:42 PM called Tom back to discuss… asked that he attach a copy of the job card in its native xml format. Also asked for the results of the brake application test.




5/11/2011, 9:21 AM called Tom to discuss eService... reports there are no codes at all. Advised to monitor brake switch status and application pressure and record the psi value when the ecu sees the switch go active. Also asked to perform a PWM valve test.

05/11/2011 11:02:12


Internal Notes An attachment with filename ' has been added.













Call Back #: 714-521-9806



Dealer ID: 5089D

District #:

Customer #:


Main Phone #: 9093490200

Main FAX #:


Street Address 2:

City: FONTANA

State / ZIP: CA / 923355288



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: IRVING

State / ZIP: TX /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RTS1850A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift/ Clutch Pulling when stopped

Desc./Compl.RO 30896 Truck came in for shifting issues, this unit has an I-shift trans, when coming to a stop applying brakes, trans clutch stays engaged and still pulls...

ResponseNA

Activity Notes


08/18/2011 12:54:46

ANDREW SCOTT

Public Web UpdateWe removed and replaced failing clutch cylinder, calibrated all parameters, truck shifts and disengages like it should, releasing truck now, thanks for all your help, how much total diag time provided?

08/03/2011 21:35:30

ANDREW SCOTT


test drove truck and verified complaint, coming to stop truck still pulls like clutch not disengaging, check fault codes, found none logged, checked all pressures and parameters, found no leaks on trans, trans getting 115 psi, all parameters within spec, found software available for tecu, programmed with latest software, recalibrated trans controller, cylinder and clutch, i found while perform pmw valves tests, slow and fast engagement, cylinder seems to be binding or getting stuck due to the way air is being exhausted out of bell housing, makes different exhuasting noise, but clearances are within spec, any other direction to follow?

08/03/2011 21:45:11

WILLIAM HAGA

Public Web Response If the CCA is failing replace the CCA. If the unit is not still pulling when stopped and all specs are correct for the clutch release the unit.









Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: BEN RYAN



Customer / Repairing Dealer InfoCall Back Name: BEN RYAN

Call Back #: 3154372574

Contact First Name: BEN

Contact Last Name: RYAN

Dealer ID: 5470D

District #:

Customer #:

Dealer Name: BEAM MACK SALES & SERVICE, INC.

Main Phone #: 3154372574

Main FAX #:

Street Address 1: 6260 E MOLLOY RD

Street Address 2:

City: EAST SYRACUSE

State / ZIP: NY / 130571092



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: MOHAWK

State / ZIP: NY /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16

Rear axle installation: RADD-A4H

Engine: D16F500

HP Description: 475

Rear axle: RT2173SM



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR US I-Shift Clutch

Desc./Compl.clutch not disengaging

ResponseNA

Activity Notes


08/18/2011 06:37:59 BEN RYAN Public Web Update

thanks for the help,we know we are responsable i just wanted to make sure we did it correct this time

08/17/2011 10:37:28

PETE SKINNER Public Web Update

Hello I'm just checking on this for tech. He basicly wants to know if we can run this clutch still. Please advise either way. Also we'll then advise on operation. Lastly would you like any data from unit to help us with this.

08/17/2011 09:46:50

BEN CLARRY Public Web Update

O.K. so when removing the clutch the cage bolt in the old clutch was there and tight. When replacing clutch the cage bolt is supposed to be tight, correct. when we installed we backed the cage bolt a quarter turn then installed and ran. the transmission did the same thing as with the old clutch. we removed transmission again and tightened the cage bolt back up that quarter turn. Is this still a good clutch?

08/17/2011 10:40:01

MATTHEW BEAUCHAMP

Public Web Response

Per the procedure: After the clutch and pressure plate are installed, make sure that all four form springs have snapped out. Verify that the new pressure plates adjusting system is not caged(bolt loose). If it is, tighten the stop bolt. So the procedure was not followed correctly. As far as did that damage the clutch I don't know. If it did that will be the dealerships responsibility to pay for as well as all the additional time since installing the clutch wrong originally.

08/16/2011 14:37:18 BEN RYAN Public Web Update

we did,it doesnt say how far that screw is sopost to move,i was just wondering if a quarter turn is enough

08/16/2011 14:20:49 BEN RYAN Public Work Performed

this unit was brought in for trans not dissengaging when you came to a stop. we checked the clutch wear and found it was wore we replaced the clutch and calibrated and realized we never uncaged the pressure plate,we pulled the trans back out and the cage bolt only moves app a quarter turn. is this normal and will that effect the clutch

08/16/2011 15:00:43

FRANKLIN SMALL Public Web Response the cage bolts shoulg come all the way out.

08/16/2011 14:24:49

MICHAEL VINCOLI Public Web Response Advise to refer to the clutch installation information found in IMPACT - FG 4.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: MICHAEL VINCOLI









Call Back #: 714-521-9806



Dealer ID: 5089D

District #:

Customer #:


Main Phone #: 9093490200

Main FAX #:


Street Address 2:

City: FONTANA

State / ZIP: CA / 923355288



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: IRVING

State / ZIP: TX /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RTS1850A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR US07 D16F I-Shift Codes

Desc./Compl.RO 31578 Truck came in for clutch intermitantly not disengaging when coming to stop

ResponseNA

Activity Notes


09/16/2011 11:11:00

FRANKLIN SMALL Public Web Response Replace the CVU.

09/16/2011 10:52:27

ANDREW SCOTT

Public Web Update fixed air leaks on truck side, air pressure to controller is steady at 119 psi, test drove and found same issue...

09/14/2011 17:44:24

MICHAEL VINCOLI

Public Web Response Advise should have system air pressure @ the CVU. Are there any other issues with the air system. 105 psi is low. Follow up.

09/14/2011 17:35:29

ANDREW SCOTT Public Work Performed

test drove truck, able to duplicate complaint, check all pressures and parameters, check for air pressure to trans, found at 105 psi, found no leaks, checked trans air tank check valve, found good, check for programming software, found to latest version, calibrate clutch, cylinder and controller, found still staying engaged, found truck had cca and air line replaced about a month ago, activated clutch, found not leaking or binding, any direction?













Call Back #: 7753567200



Dealer ID: 5286D

District #:

Customer #:


Main Phone #: 8004564116

Main FAX #:


Street Address 2:

City: SPARKS

State / ZIP: NV / 894316541



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: SPARKS

State / ZIP: NV /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 430

Engine Make: VOLVO

Engine Model: D13




Engine: D13F485

HP Description: 475




Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/US07/D13F/Ishift/ Transmission Air Leak

Desc./Compl.The truck is here for the clutch not disengaging when coming to a full stop. The complaint was verified.

ResponseNA

Activity Notes


09/16/2011 21:15:39

JEREMIAH BOWLES

Public Web Response go ahead and order a reman trans

09/16/2011 20:21:28


it should have no play in it and customer is going to have to wait till monday, becuase we cant authorize to replace it untill reliability oks it

09/16/2011 19:51:05

BRIAN SHORE

Public Web Update What is the tolerance? Should we order a new box for this truck? The customer would like to get out as soon as possible.

09/16/2011 19:21:23

JEREMIAH BOWLES

Public Web Response we will have to send this to reliability for their review, we will advise back when they tell us how we shall proceed

09/16/2011 19:11:11

BRIAN SHORE

Public Web UpdatePulled the trans and found a failed clutch cylinder. Measured the input shaft endplay and it was difficult to get an accurate reading but we have roughly 0.090"

09/16/2011 08:30:25


If the air is leaking in the transmission, Remove the transmission and check for the source of the air leak. Check the input shaft movement side, side, up and down with a dial indicator and report the values from dial indicator.

09/15/2011 22:44:24

BRIAN SHORE


Pulled fault codes. Only transmission fault was PPID 50 FMI 11 48 inactive faults. Performed PWM clutch test and found all in the green. There is, however, a large amount of air leaking inside the bellhousing. We need to pull the transmission and check the clutch cylinder for leakage









Sub Area 2: Sub-Status: Resolved Created By: SCOTT REYNOLDS



Customer / Repairing Dealer InfoCall Back Name: SCOTT REYNOLDS

Call Back #: 309 452 8392

Contact First Name: SCOTT

Contact Last Name: REYNOLDS

Dealer ID: 5514D

District #:

Customer #:

Dealer Name: CENTRAL ILLINOIS TRUCKS

Main Phone #: 3094528392

Main FAX #:

Street Address 1: 200 W NORTHTOWN RD

Street Address 2:

City: NORMAL

State / ZIP: IL / 617611060



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: FENTON

State / ZIP: MO /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 780

Engine Make: VOLVO

Engine Model: D13




Engine: D13F485

HP Description: 475




Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift/Clutch Pulling when stopped

Desc./Compl.Driver is complaining that truck lunges with foot on brake pedal. Was just doing it in reverse but now does it in drive as well.

ResponseNA

Activity Notes


01/09/2012 16:58:47

DAVID HILL Public Web Response The clutch control valve on the side of the trans.

01/09/2012 14:46:11

BILLIE NUSSBAUM

Public ReopenI'm sorry...I've ordered the solenoid valve (p/n 21712495) but am second guessing myself. Were you referring to the solenoid valve or the cylinder? Thank you!

11/26/2011 12:22:53 WILLIAM HAGA Public Web Response Replace the clutch control valve and report the results since everything

checks correct.

11/26/2011 10:27:22

SCOTT REYNOLDS

Public Web Update Air tank is free of water, no air leaks on trans, actuator leak test ok.

11/26/2011 10:17:22

SCOTT REYNOLDS

Public Web Update

Air psi is 110 psi during test. We have never been able to duplicate problem at shop, but as soon as cust takes truck it will act up. It acts up mostly in heavy\slow traffic.All values in solenoid tests are in middle of range. Clutch drag test is in middle of range. We replaced soenoid valves on 11-29-10, replaced actuator and clutch on 9-30-10. Customer has been complaining of this problem for over 1.5 years. Where all do I need to check trans air system. Serviced air dryer on this visit.

11/26/2011 09:45:45


What is the air pressures to the TECU and Clutch Control Valve when these test are performed or the complaint occurs? Where is the results of the fast and slow engagments when this issue occurs? Where are the job card results when this issue is occurring? What is the condition of the air system to the TECU? Has the Clutch Control Valve Actuator ever been replaced?

11/26/2011 09:26:14



11/26/2011 09:25:49

SCOTT REYNOLDS Public Web Update

Performed clutch and trans calibration. All values look ok. Going to update software to newest. Could the solenoid valves be sticking.



11/25/2011 16:54:11 DAVID HILL Public Web Response No xe 13 doesn't apply.

11/25/2011 16:21:05

SCOTT REYNOLDS Public Web Update

I will do a clutch calibration, but wanted to tell you that software is not newest. Customer also wanted to ask about the new xe13 software package. Is it applicable to his truck?


You should at least attempt a clutch recalibration and see what your results are.

09/29/2011 13:01:34

SCOTT REYNOLDS

Public Web UpdateI was usingvcads under operation 3845-08-03-01 Brake Contacts, test. The mid 130 has not been programmed or calibrated recently. The clutch disc and actuator have been replaced about 1 1/2 years ago.


The service brake inputs been checked at the LCM and VECU for the Voltage status? Has mid130 been programmed, calibrate the clutch and tecu?

09/29/2011 11:50:58

SCOTT REYNOLDS


No codes in trans. performed clutch activation-deactivation test. all ok. Performed any other tests involving clutch. Everything shows green. Checked brake switches with vcads. Couldn't get brake pedal switch to go green. Removed lower dash panel and switch is not there. Harness is jumped with factory jumper. Is this correct or should there be a switch. Driver has complained of this for a long time.





SR Area: Technical Func. Group: 4231-gearbox, assembly SR Group: NA - Truck - Technical Support







Call Back #: 775-356-7200



Dealer ID: 5286D

District #:

Customer #:


Main Phone #: 8004564116

Main FAX #:


Street Address 2:

City: SPARKS

State / ZIP: NV / 894316541



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: SPARKS

State / ZIP: NV /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 430

Engine Make: VOLVO

Engine Model: D13




Engine: D13F485

HP Description: 475


Rear axle: RT1857SM





ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR I Shift

Desc./Compl.customer complaint:check transmission not disengageing when coming to a stop.

ResponseNA

Activity Notes



CHECKED AIR PSI AND IT IS WITHIN SPEC.INSTALLED NEW CVU AND TEST DROVE UNIT WITH NO ISSUES AT THIS TIME.CLOSE CASE THANKS.

10/10/2011 14:56:09


Most of the time the issue is the CVU on the side of transmission. Verify system air pressure to transmission if ok replace CVU.

10/10/2011 14:02:14

ERIC BLUETT Public Work Performed

pulled codes and none in the tranny ecm.this unit has had a new transmission installed 2 weeks ago.test drove unit and found that it is very hard to get the tranny to release out of gear at a stop.there aer no air leaks,where should we start from here thanks.













Call Back #: 714-521-9806



Dealer ID: 5089D

District #:

Customer #:


Main Phone #: 9093490200

Main FAX #:


Street Address 2:

City: FONTANA

State / ZIP: CA / 923355288



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: IRVING

State / ZIP: TX /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RTS1850A



ATO3112C







Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

Summary5089D / ANDREW SCOTT / gear disengagement [GE] QAG1

Desc./Compl.RO 31578 Truck came in for clutch not disengaging when coming to stop

ResponseNA

Activity Notes


10/18/2011 12:55:46

TIMOTHY HAYES

Public Web Response

Please attach the job card showing all the fault codes present when the vehicle arrived at your facility. with the amount of input shaft movement you have recorded, you will need to replace the complete unit as there is no field repair for this failure mode. Please order a reman as a replacement. You will also need to record the replacement unit's model/serial in this eService. Also, eWarranty is reporting this repair is out of coverage for time/miles. please verify with the warranty department. ~Tim

10/18/2011 10:31:31

DANIEL BAIRD Internal Notes What to put a trans in this??

10/18/2011 10:23:30

ANDREW SCOTT

Public Web Update moving input shaft in a vertical motion checking end free play, found .83mm, checking in and out play, found at .22mm...

10/17/2011 14:55:22


What was the vertical, horizontal,in and out movement values when checking the input shaft with a dial indicator? Need to enter these readings in the case.

10/17/2011 14:35:05

ANDREW SCOTT

Public Web Update I also removed clutch cylinder assist, in spected input shaft, found free of excessive play...

10/17/2011 14:04:51

ANDREW SCOTT Public Web Update

Removed trans and inspected clutch, found clutch disc good but flywheel and pressure plate have heat marks, do you think there might be internal issues with trans?

10/14/2011 10:48:01

KEVIN CHERNUTAN Public Web Response has the clutch been inspected? if not lets do so.

10/14/2011 10:43:58

ANDREW SCOTT Public Work Performed

truck has been here for this issue, i started E-service claim #1-1646404911... we havent relaesed truck to customer due to other work but you guys closed this claim, so far the clutch cylinder and valve have been replaced, clutch no longer stays engaged when coming to stop but now slips intermitantly in various gears and sputters from 1200-1500 rpm, also when shifting from neutral to forward or reverse gears, does not engage gear, shows gear display but truck does not move, perform clutch wear test in relation to service, found at .97, we have calibrated clutch, module and cylinder, also now hear binding at bell housing area, need further direction so we can get trans issues resolved... thanks









Sub Area 2: Sub-Status: Resolved Created By: ERIC SMITH



Customer / Repairing Dealer InfoCall Back Name: ERIC SMITH

Call Back #: 7083717010


Contact Last Name: SMITH

Dealer ID: 5184D

District #:

Customer #:


Main Phone #: 7083717010

Main FAX #:


Street Address 2:

City: ALSIP

State / ZIP: IL / 608033232



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: HARVEY

State / ZIP: IL /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C







Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

Summary5184D / ERIC SMITH / PID 160 FMI 1 [Polmax] QAG1w

Desc./Compl.unit came in with complaint of truck not stopping, and trans light coming on.

ResponseNA

Activity Notes


12/12/2011 16:45:50


Eric, have a replacement unit heading your way. you should get it Thu 12/15 ~Tim

12/06/2011 14:14:42

ERIC SMITH Public Web Update please add diag time to e-service before closing. THANKS ERIC

12/06/2011 13:13:08

TIMOTHY HAYES

Public Web Response approved. i dont have any units at this time. will advise. ~Tim

12/06/2011 08:22:51

ERIC SMITH Public Web Updatereplaced trans with s/n# 20090410358. also replaced clutch and flywheel have 3hrs diag time if ok please close case. thanks....... TIM, will you be sending me another trans????? ERIC

12/05/2011 10:05:59

TIMOTHY HAYES

Public Web Response Eric, you will need to replace this transmission. ~Tim

12/05/2011 09:24:28


After this information is attached as always directed from Tim Hayes the case will then be forwarded to Tim. Report the results, Check the oil and filter of the transmission for metal. Attach the job card of the test and codes.

12/05/2011 09:12:04

ERIC SMITH Public Web Updateremoved trans and found excessive up and down play in input shaft, and cca and clutch coming apart. unit will need trans and clutch and flywheel. please fwd to tim in reliability for trans replacement. thanks......

12/02/2011 14:23:45

WILLIAM HAGA

Public Web Response Report the results, Check the oil and filter of the transmission for metal. Attach the job card of the test and codes.

12/02/2011 14:05:17

ERIC SMITH Public Work Performed

brought unit into shop and pulled codesand found inactive code pid160/fmi1/4x.....performed pwm vlalve test, and failed fast disengagement. r/r cvu and peroformed test again, and failed. will remove trans and inspect cca, and clutch and input shaft for movement...









Sub Area 2: Sub-Status: Resolved Created By: MATTHEW MORRIS



Customer / Repairing Dealer InfoCall Back Name: MATTHEW MORRIS

Call Back #: 6082443506

Contact First Name: MATTHEW

Contact Last Name: MORRIS

Dealer ID: 5200D

District #:

Customer #:

Dealer Name: MADISON MACK SALES, INC

Main Phone #: 6082443506

Main FAX #:

Street Address 1: 3722 COMMERCIAL AVE

Street Address 2:

City: MADISON

State / ZIP: WI / 537141212



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: BLOOMINGTON

State / ZIP: IL /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 630

Engine Make: VOLVO

Engine Model: D13




Engine: D13F485

HP Description: 475




Rear axle: RT1857SM



ATO2512C







Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

Summary5200D / MATTHEW MORRIS / erratic operation [STANLEY] QAG1(w0609)

Desc./Compl.I shift is agrresive. It pushes and wants to keep going when stopped. We are able to duplicate the complaint.

ResponseNA

Activity Notes



Nancy, thank you for the update. The codes that returned is not what I would have expected for the root cause you have found. But it does not change the repair direction. It also looks like the truck's clock needs to be corrected as the faults that have come up are from 5/29/2012. Please advise when complete. Also, fyi… updates should be in the activities section and not the comments section. Important information can be missed this way. ~Tim

03/06/2012 18:15:44 NANCY WU Public Web Update Tim-see info at the attachment Nancy

03/06/2012 18:15:12

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename '3092_001' has been added.


Nancy, I put an activity about an hour ago regarding the unit I have sent to you today. Would it be possible to have all the other information in this eService verified including the vin and the root cause found? ~Tim

03/06/2012 13:14:13

TIMOTHY HAYES Public Web ResponseI am sending replacement unit ATO2512C-20083920117 via YRC "Time Critical" on PRO# 671-542528-3 scheduled to arrive Fri 03/09. you will be invoiced $6,280.00 for part number 85003832. ~Tim

03/06/2012 14:19:30 NANCY WU Public Web Update

Tim-there seems to be some confusion with the 2 codes were possibly from another chassis-We found the joib card with these codes and it has this RO but a different vin #. The job card that is attached is the original one for the truck when the unit arrived. Can we still get this transmission ordered so as not to hold up that end of the repair. I will speak to my 2nd shift tech when he comes in and have him update this case-thanks, Nancy

03/06/2012 08:47:44

TIMOTHY HAYES Public Web Responsethe job card has only 1 trans fault code. in a previous activity you list MID 130 PSID 25 FMI 12 and MID 130 PPID50 FMI 11. these are not on the attached job card. as requested please attach job card showing all fault



codes when the unit arrived at your facility. ~Tim

03/05/2012 17:20:58

JEFF KRUMENAUER Public Web Update

Job card is already attached. Please send transmission to: Madison Truck Sales 3722 Commercial Ave Madison, WI 53714 Attn: Nancy Stuebner 608-244-3506

03/05/2012 13:14:28


Please attach the job card showing all the fault codes present when the vehicle arrived at your facility. You will need to replace the complete unit as there is no field repair for this failure mode. Please advise on your ship to address with contact person and phone number that I may send a replacement unit. Also be sure to record the OE as well as the replacement unit's model/serial in this eService. ~Tim

03/05/2012 12:14:31

MICHAEL VINCOLI Public Web Response Reliability contacted.

03/05/2012 12:03:55

ROBERT AXELSEN

Public Web Update Removed trans measure input shaft play .223 up and down and .160 side to side. Also remove clutch found peices of broken disc springs.

03/01/2012 21:36:57

MATTHEW BEAUCHAMP Public Web Response

If you think there is still an issue replace the CCA on the input shaft and check the clutch for issues. Measure input shaft play as soon as trans is out and report results. Stop if there is play.

03/01/2012 20:31:20

MATTHEW MORRIS Public Web Update

I changed the cvu and calibrated clutch. RT- noticeable differnce- to get the truck to move you press the throttle pedal down quarter way before truck moves and it lunges hard. While driving the throttle pedal drops out and the dash said CHECK clutch protection active. Got faults MID 130 PSID 25 FMI 12 and MID 130 PPID50 FMI 11 once and they went inactive. Truck doesnt push at stop signs anymore

03/01/2012 18:15:48

DAVID HILL Public Web Response Unless you'ld rather pull the transmission first.

03/01/2012 18:06:46

MATTHEW MORRIS

Public Web Update You want the CVU changed? It was changed OCT 2010.

03/01/2012 17:40:59


03/01/2012 17:37:16

DAVID HILL Public Web Response

Perform the clutch engagment tests and save to a job card. The cvu on the side of the trans could be replaced, clutch calibration afterwards. Then the cca on the inputs shaft, measure trans. input shaft play while it's on the floor, remove and inspect clutch for damage and pressure plate for damage, let us know if something is found there. Upon reassembly, the transmission would need to be reprogrammed, trans and clutch calibration afterwards.

03/01/2012 17:34:26

MATTHEW MORRIS Public Work Performed

We recently changed the SLS switch, and verified correct operaton of the brake switch. Also calibrated the clutch. It still pushes while stopping. Please advise








Sub Area 2: Spurious Sub-Status: Resolved Created By: MARK MARQUEZ

Sub Area 3: Improper case submitted Created By Group:


Customer / Repairing Dealer InfoCall Back Name: MARK MARQUEZ

Call Back #: 5058437703

Contact First Name: MARK

Contact Last Name: MARQUEZ

Dealer ID: US5068

District #: 7557

Customer #: 5068D

Dealer Name: BRUCKNER TRUCK SALES, INC

Main Phone #: +5048437703

Main FAX #:

Street Address 1: 5010 JEFFERSON ST NE

Street Address 2:

City: ALBUQUERQUE

State / ZIP: NM / 87109



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PHOENIX

State / ZIP: AZ /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F435

HP Description: 425

Rear axle: RTS1857A



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryI-Shift ATO2512C PSID 27

Desc./Compl.CUSTOMER STATES TRANSMISSION NOT DISENGAGING WHEN COMING TO INTERSECTION.

ResponseNA

Activity Notes


05/02/2012 15:57:51

MATTHEW BEAUCHAMP Public Web Response Follow GD for the code or release the truck if can't duplicate.

05/02/2012 15:19:59

MARK MARQUEZ Public Work Performed

CONNECTED VCADS AND PRINTED ONLY CODE INACTIVE AT THIS TIME.MID 103, PSID 27, FMI 8, 1 COUNT.ROADTESTED TO RECREATE CUSTOMER COMPLAINT.NO FAULT FOUND.CAN YOU PLEASE ADVISE.








Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: RUSSEL COTTRELL

Sub Area 3: Incapable and NOT trained Created By Group:


Customer / Repairing Dealer InfoCall Back Name: RUSSEL COTTRELL

Call Back #: 3023248340

Contact First Name: RUSSEL

Contact Last Name: COTTRELL

Dealer ID: 5193D

District #:

Customer #:

Dealer Name: HARVEY MACK SALES AND SERVICE, INC.

Main Phone #: 3023248340

Main FAX #:

Street Address 1: 29 E COMMONS BLVD STE 300

Street Address 2:

City: NEW CASTLE

State / ZIP: DE / 197201739



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: BREWSTER

State / ZIP: NY /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RT1857SM



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift/Clutch Pulling

Desc./Compl.clutch does not disengage when stopping.

ResponseNA

Activity Notes


07/20/2012 10:29:13

WILLIAM HAGA Public Web Response Need to check the clutch or clutch control actuator for failure at this point.

07/20/2012 10:23:09

RUSSEL COTTRELL

Public Web Update yes.

07/20/2012 09:36:55


Is the clutch continuing to pull after the programming and calibration process was performed?

07/20/2012 09:23:53

RUSSEL COTTRELL Public Work Performed

no active or inactive trans faults. checked brake pedal switch. located and repaired an air leak at trans cover (fitting). programed mid 130 and calibrated. replaced the ccv with a known good test unit. preformed the clutch cylinder test, values all in spec. (clutch engaged-1.03 inch and clutch disengaged 1.38 inch). stroke length 0.46. preformed pwm valves clutch activation test. cylinder position movement from 1.03 to 1.74 inch. (fast and slow). preformed pwm valves clutch test. leak test -1.398 before and after test. fast disengage130 ms, fast engage- 150 ms, slow engage-1430 ms, and slow disengage-1230 ms. preformed clutch drag test-0.16 inch. preformed counter shaft brake solenoid valve test- 220 ms. all tests pass and no active faults. at this point should the trans be removed for further inspection of the clutch? please advise. thanks.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: GREGORY CHAFFIN





Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: RICHARD WOODS

Sub Area 3: For documentation Created By Group:


Customer / Repairing Dealer InfoCall Back Name: RICHARD WOODS

Call Back #: 8047987242

Contact First Name: RICHARD

Contact Last Name: WOODS

Dealer ID: 5364D

District #:

Customer #:

Dealer Name: COLONIAL TRUCK SALES, INC.

Main Phone #: 8047987242

Main FAX #:

Street Address 1: 11430 AIR PARK RD

Street Address 2:

City: ASHLAND

State / ZIP: VA / 230053442



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PHOENIX

State / ZIP: AZ /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F435

HP Description: 425

Rear axle: RTS1857A



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS07/ I Shift

Desc./Compl.US 07 i-sHIFT TRANSMISSION CUSTOMER = SWIFT TRANSPORTATION UNIT 305601 COMPLAINT = CLUTCH WILL NOT DISENGAGE AT TIMES INACTIVE FAULTS = MID 130 PPID 50 FMI 11 (40 COUNTS) MID 130 PSID 27 FMI 8 (43 COUNTS)

ResponseNA

Activity Notes


09/04/2012 11:40:44

GREGORY CHAFFIN Public Web Response Case closed.

09/04/2012 11:38:07

CHERYL GASBARRO Public Web Update

OLD SERIAL # 20073820332 NEW SERIAL # 1100221557, REPAIRS COMPLETED

08/30/2012 14:20:17

TIMOTHY BARNHARDT

Public Web Response Proceed with repairs as directed by tech support.

08/29/2012 09:58:55

KEVIN JOHNSON Public Web ResponseOrder a reman transmission as there is no field repair for this failure. Replace the clutch, pressure plate and flywheel. Attach the OE and reman transmission modeal and serial #'s to the case when the reman comes in.

08/29/2012 09:44:55

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename '2012-08-29_09-30-43_399' has been added.

08/29/2012 09:44:33


Internal Notes An attachment with filename '2012-08-29_09-30-31_702' has been added.

08/29/2012 09:42:01

RICHARD WOODS

Public Web UpdateTrans is out INPUT SHAFT PLAY = .282" CLUTCH DIAS IS DAMAGED AS WELL (PLEASE SEE ATTACHED PICS) Please advise on repair proceedures you guys want performed. Thanks Richard Woods

08/27/2012 08:18:01 KEVIN JOHNSON Public Web Response

If the air pressure was at least 110 psi when the tests were done, remove the transmission and check the pressure plate, clutch and CCA for failures. Check the input shaft with a dial indicator for movement while the transmission is out. Report results.

08/27/2012 08:14:36


Internal Notes An attachment with filename 'REPORT_SWIFTTR' has been added.

08/27/2012 08:12:55

RICHARD WOODS

Public Work PerformedCOMPLAINT CANNOT BE DULPLICATED. Performed trans calibration and all passed. performed several clutch tests and all passed. I beleive the clutch control solenoid needs replacing. This looks original. See job card with data. Do we want to replace the clutch control solenoid.? Please advise



THanks Richard Woods




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: KEVIN JOHNSON





Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: SHAWN SHADDEN



Customer / Repairing Dealer InfoCall Back Name: SHAWN SHADDEN

Call Back #: 503-285-7667

Contact First Name: SHAWN

Contact Last Name: SHADDEN

Dealer ID: 5880D

District #:

Customer #:


Main Phone #: 5032857667

Main FAX #:

Street Address 1: 750 NE COLUMBIA BLVD

Street Address 2:

City: PORTLAND

State / ZIP: OR / 972111406



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: BEAVERCREEK

State / ZIP: OR /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13

Rear axle installation: RAD-A2L

Engine: D13F485

HP Description: 475

Rear axle: RS0930SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS07 I-Shift

Desc./Compl.Tranny is slow to disengauge when stopping.The tranny will still pull for a few seconds.

ResponseNA

Activity Notes


10/11/2012 16:49:38 KEVIN JOHNSON Public Web Response no response,case will be closed


Find out if someone turned the flywheel when they put the clutch in. If they did, the flywheel will have to be replaced, the clutch want disengage correctly.

10/04/2012 15:01:21

SHAWN SHADDEN

Public Web Update 3 job cards sent in

10/04/2012 12:56:51

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'REPORT_556559B' has been added.

10/04/2012 12:55:30


Internal Notes An attachment with filename 'REPORT_566559A' has been added.

10/04/2012 12:55:29



10/03/2012 20:41:43

GREGORY CHAFFIN Public Web Response

Have you viewed with VCADS to see if signal is being sent. Attach jobcard with test performed and results.

10/03/2012 17:21:18

SHAWN SHADDEN

Public Web Update What should we look for?

10/03/2012 15:57:38

SHAWN SHADDEN Public Web Update

It does not matter is its soft or hard brake app.Even on a fast stop it still pulls.We drove it and when stopping pretty quick and then just took alittle pressure off the brake the truck pulling for 15 foot or so.When pulling it back in to the shop it didnt want to disengauge even with heavy pressure on the brake pedol. Thanks


The stop light switch needs to send a signal at 4-5 PSI for the clutch to disengage.

10/02/2012 15:25:58

SHAWN SHADDEN Public Work Performed

The cust had a clucth installed so i recal the tranny and clutch.Checked tranny software to see if its up to date and it was.Test drove after and it still pulls when you have stopped,What should i be looking for.Thanks Shawn








Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: KEITH WILDER



Customer / Repairing Dealer InfoCall Back Name: KEITH WILDER

Call Back #: 615 259 9500

Contact First Name: KEITH

Contact Last Name: WILDER

Dealer ID: 5339D

District #:

Customer #:

Dealer Name: NACARATO TRUCKS, INC.

Main Phone #: 6152802800

Main FAX #:

Street Address 1: 519 NEW PAUL RD

Street Address 2:

City: LA VERGNE

State / ZIP: TN / 370864958



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: MURFREESBORO

State / ZIP: TN /




Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F435

HP Description: 425

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS07 I-Shift

Desc./Compl.MID 130 CODES PSID 27 FMI 8 1CT,SID 250 FMI 9 3 CTS,PID 160 FMI 1 3CTS,PSID 27 FMI 7 29 CTS,PPID 50 FMI 11 3 CTS ALL INACTIVE , PUT TRUCK IN GEAR AND YOU HAVE NO THROTTLE RESPONCE AND RANDOMLY PUT IN GEAR AND TRUCK LERCHES AND DIES FROM CLUTCH NOT BEING DISENGAGED

ResponseNA

Activity Notes


10/29/2012 18:26:22

RANDY RHODES Public Web Update

all transmission repairs complete replaced parts as needed. requesting 4 hours of dignostic time and please close case.

10/26/2012 15:01:49

DAVID HILL Public Web Response Replace the flywherel

10/26/2012 14:56:41

RANDY RHODES Public Web Update

Tried to replace pilot bearing and found that the hole in the flywheel is worn from progessive damage. the pilot bearing is very loose in flywheel and flywheel needs to be replaced.

10/22/2012 10:35:37


Order a transmission, Replace the failed and worn clutch components required to correct this failure as needed to release this unit back to service.

10/22/2012 10:21:29

KEITH WILDER Public Web Update

have pulled trans found input shaft end play is .064 checking it up at housing also found cca eat up were cluch fingers ride and has one broke pressure plate finger please advise

10/18/2012 17:38:03

MATTHEW BEAUCHAMP

Public Web Response Pull trans & measure input shaft play. Disassemble & inspect clutch.

10/18/2012 16:58:15

KEITH WILDER


TROUBLESHOOT PSID 27 FMI 7 WITH 29 COUNTS PASSES CLUTCH CYLINDER TEST WILL NOT COMPLETE TRANS AND CLUTCH CALIBRATION GIVES ERROR CODE 21002 AND FAILS FAST ENGAGEMENT DURING PWM VALVE CLUTCH TEST THEN G/D SAYS NO MORE TROUBLESHOOTING PLEASE ADVISE









Sub Area 2: Guided Diag. Reference Sub-Status: Resolved Created By: PATRICK SCAPANSKI

Sub Area 3: Directed to contact Tech Supp. Created By Group:


Customer / Repairing Dealer InfoCall Back Name: PATRICK SCAPANSKI

Call Back #: 3202517356

Contact First Name: PATRICK

Contact Last Name: SCAPANSKI

Dealer ID: 5545D

District #:

Customer #:

Dealer Name: GATR OF SAUK RAPIDS, INC.

Main Phone #: 3202517356

Main FAX #:

Street Address 1: 218 STEARNS DR

Street Address 2:

City: SAUK RAPIDS

State / ZIP: MN / 563792520



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: ARCADIA

State / ZIP: WI /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryI Shift

Desc./Compl.Customer complains that the clutch will not disengage when coming to a stop. Truck wants to keep going until the brake pedal is depressed hard.

ResponseNA

Activity Notes


12/26/2012 13:38:14

GREGORY CHAFFIN Public Web Response Closed.

12/26/2012 13:26:40

JONATHAN HOFFMAN

Public Web Update transmission s/n 0710703040 and please close thanks john hoffman

12/13/2012 16:44:18

MICHAEL VINCOLI

Public Web Response Advise to order a Reman transmission. Attach the SN# of the replacement transmission.

12/13/2012 16:23:19

JONATHAN HOFFMAN Public Web Update found .102 of up and down movement on input shaft.

12/13/2012 16:06:57



12/13/2012 10:12:17


Attach the job card with the faults looged in mid 130 and the input shaft movement measured with a dial indicator. Reliability will review. The clutch assembly will have to be replaced and most likely the transmission and Reliability enters a comment

12/13/2012 08:36:41

PATRICK SCAPANSKI Public Work Performed

Road tested and verifyed complaint. checked operatiion of brake switch all checked ok. Pulled faults found Mid 130 PPID 50 FMI 11 inative 6 times. performed 4320-08-03-32 test. Found no leaks at clutch cyl. performed fast engagement all were with in spec. reprogramed mid 130 and calibrated transmission and clutch slip point. Checked operation of transmisson found to be still wanting to crawl ahead with brakes applyed. Removed the transmission and inspected and found the input shaft is loose. Pressure plate is in good condition. Clutch drive disk friction material has normal wear. The clutch drive disk has several broken springs. Sending e-service for prior authorization for major component replacment of transmission.









Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: JANSON TAYLOR

Sub Area 3: Misc. Created By Group:


Customer / Repairing Dealer InfoCall Back Name: JANSON TAYLOR

Call Back #: 4065419097

Contact First Name: JANSON

Contact Last Name: TAYLOR

Dealer ID: US5828

District #: 7557

Customer #: 5828D

Dealer Name: TRANSPORT EQUIPMENT

Main Phone #: +4067211097

Main FAX #:

Street Address 1: 9300 INSPIRATION DR

Street Address 2:

City: MISSOULA

State / ZIP: MT / 59808



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS07 D13F485 / MDRIVE

Desc./Compl.trans dosen't disengauge when comming to a stop. after programming mid 130 and calibrated trans and clutch as requested on e-service 1-19425691

ResponseNA

Activity Notes


02/13/2013 15:47:50

MICHAEL VINCOLI Public Web Response Case will beclosed. 11 hrs. diag. time requested.

02/13/2013 14:53:33


Internal Notes An attachment with filename '79724 DIAGNOSTIC TIME WORKSHEET' has been added.

02/13/2013 14:51:43 BRIAN BIDLAKE Public Reopen

ATTACHED DIAGNOSTIC TIME WORKSHEET. PLEASE REVIEW AND APPROVE AS MUCH AS POSSIBLE. HAVE 30 HRS INTO JOB, ONLY CLAIMING A PORTION OF THAT. THANKS.

01/28/2013 20:59:15 KENNETH LUND Public Web Response Replace the trans.Due to sliding clutch and input shaft wear.

01/28/2013 16:43:56


Internal Notes An attachment with filename 'DSCN2149' has been added.

01/28/2013 16:43:16



01/28/2013 16:42:35

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'DSCN2151' has been added.

01/28/2013 16:41:54



01/28/2013 16:41:34


01/28/2013 16:41:14


01/28/2013 16:40:32



01/28/2013 16:40:12


01/28/2013 16:39:51


01/28/2013 15:53:43



01/28/2013 CHARLES Public Web Response Take top cover off and attach pics...CW



13:29:36 WIEDDER

01/28/2013 13:24:40

JANSON TAYLOR

Public Web Update There is no play in the input shaft. when i roll the input shaft cc and ccw the input shaft bearing makes noise.

01/28/2013 13:19:45

CHARLES WIEDDER Public Web Response Do you have any play in the input shaft?....CW

01/28/2013 13:14:39

JANSON TAYLOR Public Web Update can you attach the procedures please

01/28/2013 12:34:15

JANSON TAYLOR Public Web Update

i see lots of clutch dust but what i'm concerned with is the wear on the input shat were the piolot bearing rides. the bearing its self appears to be good as far as it is not frozeen up. it moves freely. the splines are in good condition. the clutch appears to be good. will the input shaft cause the problem that we have? and should i remove the top cover and inspect internal part?

01/28/2013 10:51:57

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'bob 005' has been added.

01/28/2013 10:43:21


01/28/2013 10:42:39


Internal Notes An attachment with filename 'bob 003' has been added.

01/28/2013 10:42:18


01/28/2013 10:41:35


01/28/2013 08:12:53

CHARLES WIEDDER

Public Web Response Yes attach pictures follow procedures in Impact...CW

01/26/2013 14:11:08

CHASE JONES Public Web Updatetransmisson and clutch are out. do you want me to attach pictures as i go through and inspect the components? and where is the inspection procedure located in impact?

01/25/2013 15:51:47

JANSON TAYLOR Public Web Update

there is a recurring intermittent fault mid 128 psid 205 fmi 9 that occurs during test drive and always shows inactive. still inspect input and clutch?

01/24/2013 16:49:40

MICHAEL VINCOLI

Public Web Response Follow up with inspection results.

01/24/2013 16:16:42

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'REPORT_79724-1' has been added.

01/24/2013 10:26:41


Advise to attach a current job card showing all codes. If none remove the transmission and inspect the clutch and input shaft brg play reporting the results.

01/24/2013 10:02:37

BRYAN GIBSON Public Web Update found metal in oil. very fine particles in suspension. not magnetic.

01/23/2013 16:24:47

JEREMIAH BOWLES Public Web Response check the oil for metal and also check the filter

01/23/2013 16:12:05

BRYAN GIBSON Public Web Update

spoke with dsm. repair all air leaks on truck. replaced air regulator to tranny tank. replaced air pressure governor for air compressor. air system good. cleared codes and test drove. doesnt seem to want to keep going when pulling to a stop but it does seem to grind and then grab when pulling to a stop. also has mid 128 psid 205 fmi 9 coming back intermittently after test drive inactive.

01/22/2013 11:35:43

CHARLES WIEDDER

Public Web Response Send results to your DSM...CW

01/22/2013 11:30:24


01/22/2013 11:30:15

BRYAN GIBSON Public Web Update attached results from tests.

01/11/2013 12:30:50 KENNETH LUND Public Web Response

Please run clutch actuator test in VCADS, also look at the slip test. If no air leaks in actuator or in the trans system, and you see slip, you may need to inspect clutch and input shaft.

01/08/2013 16:15:31


Advise to confirm the issue. Also is there any other issues related to the trucks system air pressure?

01/08/2013 16:10:01



01/08/2013 13:33:25

MICHAEL VINCOLI

Public Web Response Advise to attach the current job card showing all codes.

01/08/2013 11:47:54 BRIAN KOURIM Public Web Update

programmed trans with complete software and calibrated driver drove for a few days still does same thing.



01/05/2013 11:41:22

CHARLES WIEDDER Public Web Response Program it again with complete software, calibrate and road test...CW

01/05/2013 10:20:44

JANSON TAYLOR

Public Work Performed Programmed mid 130 and calibrated trans and clutch. Drive took unit for a week and still complains about the same problem.









Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: DUSTIN YANCEY



Customer / Repairing Dealer InfoCall Back Name: DUSTIN YANCEY

Call Back #: 8047987242

Contact First Name: DUSTIN

Contact Last Name: YANCEY

Dealer ID: 5364D

District #:

Customer #:


Main Phone #: 8047987242

Main FAX #:


Street Address 2:

City: ASHLAND

State / ZIP: VA / 230053442



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PROVIDENCE FORGE

State / ZIP: VA /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS07 I-Shift Transmission inop

Desc./Compl.trans stuck in gear stallled engine apon coming to stop..

ResponseNA

Activity Notes


01/15/2013 08:13:15


01/15/2013 08:12:14

JEREMIAH BOWLES

Public Web Response closing case

01/15/2013 06:32:46

RANDY BREWER

Public Web Update REQUEST 4 HOURS MASTER TECH DIAG. AND CLOSE CASE. THANKS.

01/09/2013 19:17:10

CAROL WHITLEY Internal Notes replace with reman approved dsm carol whitley

01/09/2013 16:34:29

GREGORY CHAFFIN

Public Web Response

Replace the transmission. Please order a reman as a replacement and attach the job card showing any fault codes present when the vehicle arrived at your facility. Also be sure to record the OE as well as the replacement unit's model/serial in this eService. Thank you. That would be a warranty question. Did the clutch fail and destroy transmission or the other way around? The clutch will have to be replaced and flywheel inspected and replaced if required.Your warranty administator will have to make the call on coverage.

01/09/2013 16:25:03

DUSTIN YANCEY Public Work Performed

trouble shoot using GD REMOVED trans found input shaft bearing worn out (axial & radial play 1/2") clutch is broken. would clutch be cover due to progressive damage..



PE13-002

VOLVO TRUCK

5/1/2013

QUESTION 4

MY-2008 VT FIELD REPORTS







Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: JOHN FROST



Customer / Repairing Dealer InfoCall Back Name: JOHN FROST

Call Back #: 8566962222

Contact First Name: JOHN

Contact Last Name: FROST

Dealer ID: 5192D

District #:

Customer #:

Dealer Name: BERGEY'S TRUCKS

Main Phone #: 8566962222

Main FAX #:

Street Address 1: 2405 S DELSEA DR

Street Address 2:

City: VINELAND

State / ZIP: NJ / 083607025



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: CEDARVILLE

State / ZIP: NJ /



Chassis Number:

Registration #:

VIN / Serial #: 4V4LC9KJ28N

Model: VT

Product Type: VT


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F500

HP Description: 475

Rear axle: RTS1857A



ATO3112C


5/1/2013http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-V3C6XL.html




Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:


Desc./Compl.Customer called to report having a continuing I-Shift issue. Trans at times wont downshift unless manually downshifted and then wont go into nuetral when stopping (almost ran into car) and on downhills will downshift instead of "rolling". Customer states also has no eco-roll and no engine brake except in 3d position with switch held down, then gets maximum engine brake. Customer does not report and fault codes active or inactive but not sure he knows how to search codes on driver display. Customer will bring in truck and we will get plugged into it and check codes, but was wondering if these symptoms sound familiar and if so can you give us a direction to head in please? thanx, will update once we check for codes/do perfomance checks.

ResponseNA

Activity Notes


11/08/2012 12:51:36

SIEBEL ADMINISTRATOR Internal Notes

An attachment with filename 'Dell Laser MFP 1815_20121108124456' has been added.

11/08/2012 12:46:01

JOHN FROST Public Reopen

Removed trans, replaced clutch cyl as instructed and reinstalled trans. performed cal and road tested, complaint corrected with cylinder replacement. released unit to customer. thank you for your help. we are trying to attach diag sheet to request diag time but wont allow attachments. can you correct this on your end? thx.

10/31/2012 11:07:58

MICHAEL VINCOLI

Public Web Response No response. Case will be closed.

10/26/2012 16:46:43

GREGORY CHAFFIN Public Call - Inbound Replace the CCV as discussed and report the results. By phone.

10/26/2012 16:10:21

MICHAEL WALLER Public Web Update

Removed trans and checked clutch,press plate and CCA. All in good condition, no wear on input shft, and no movement in/out or up/down (less than .001 in endplay).The throwout is very hard to push in- is this normal or do we need to replace it?

10/24/2012 11:09:39

MICHAEL VINCOLI

Public Web Response No response. Please follow up with requested repair information.


Check the clutch and pressure plate and CCA for failures. Check the input shaft for movement with a dial indicator. Report results.

10/22/2012 15:01:17


An attachment with filename 'Dell Laser MFP 1815_20121022145506' has been added.

10/22/2012 15:01:06

JOHN FROST Public Web Update

Performed calibration test, checked CVU and found air pressure at CVU. Replaced CVU as instructed and PSID27 code returned (see attached, shows inactive but thats because tech shut truck off after road test but was active during road test). Please advise next course of action, thanks



10/16/2012 08:53:16

MICHAEL VINCOLI

Public Web ResponseAdvise to perform clutch calibration test. Confirm that there is system air pressure at the CVU on the side of the transmission. If so replace the CVU following up with the results.

10/16/2012 07:54:16


Internal Notes An attachment with filename 'Dell Laser MFP 1815_20121016074749' has been added.

10/08/2012 17:14:38

MICHAEL VINCOLI Public Web Response Advise to follow up once the truck arrives at the shop.

10/08/2012 16:54:58 JOHN FROST Public Work Performed

customer bringing in truck, requested we contact tech support before he got here. thanks for any assistance in advance.



PE13-002

VOLVO TRUCK

5/1/2013

QUESTION 4








Sub Area 2: Sub-Status: Resolved Created By: BRENDON CARLILE



Customer / Repairing Dealer InfoCall Back Name: BRENDON CARLILE

Call Back #: 2146314770

Contact First Name: BRENDON

Contact Last Name: CARLILE

Dealer ID: 5037D

District #:

Customer #:


Main Phone #: 2146314770

Main FAX #:

Street Address 1: 3611 IRVING BLVD

Street Address 2:

City: DALLAS

State / ZIP: TX / 752475919



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: COAHOMA

State / ZIP: TX /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F535

HP Description: 525

Rear axle: RTS1850A



ATO3112C


5/1/2013http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-KX2KXX.html




Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift/Shifting

Desc./Compl.Hello, I have an I-shift concern here-the customer is complaining that ever since he had the brake microswitch campaign performed that the truck will shift slowly when loaded-specifically from first to second (he says it will almost roll to a stop before engaging 2nd) and he's also complaing that when coming to a stop the trans downshifts/increases engine speed right at the point of stopping (he has to press the brake enough to overcome the engine to stop compltely)-I will attach the job card-Thanks, Brendon p.s. This truck has sp432-025 open on it-related?

ResponseProgram the Transmission ECU Mid130 and perform Clutch Calibration while connected to central systems and check functions. Advise driver to use brakes to hold unit from rolling and not the throttle this is causing the Ppid50 code.

Activity Notes


09/18/2008 08:28:10

BRENDON CARLILE

Public Web UpdateThanks for the help- I programmed Mid130 and performed clutch/trans calibration then went for test drive with customer and he seemed happy with it-Delivered unit-Thanks again, Brendon


Program the Transmission ECU Mid130 and perform Clutch Calibration while connected to central systems and check functions. Advise driver to use brakes to hold unit from rolling and not the throttle this is causing the Ppid50 code.

09/17/2008 10:04:42






SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: BILL HAGA





Sub Area 2: Sub-Status: Resolved Created By: SCOTT BOOZER



Customer / Repairing Dealer InfoCall Back Name: SCOTT BOOZER

Call Back #: 9013461982

Contact First Name: SCOTT

Contact Last Name: BOOZER

Dealer ID: 5726D

District #:

Customer #:

Dealer Name: GENERAL TRUCK SALES AND SERVICE, INC.

Main Phone #: 9013453270

Main FAX #:

Street Address 1: 1973 E BROOKS RD

Street Address 2:

City: MEMPHIS

State / ZIP: TN / 381163601



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: COAHOMA

State / ZIP: TX /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F535

HP Description: 525

Rear axle: RTS1850A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift/ Clutch Calibration

Desc./Compl.Customer brought unit in for I-shift Trans. slow to shift between gears and lundging when comming to a stop, like clutch still engauged customer stated only started when they had in shop to get recalls done on gear select module and micro switch bypassed. no fault codes in system at this time. also they state it only does this under loaded conditions.

ResponseConnect to central systems and perform a Clutch Calibration.

Activity Notes


12/09/2008 15:36:35

SCOTT BOOZER Public Web Update

you can close this case customer has not brought truck back to our shop for this repair

09/19/2008 14:38:09

WILLIAM HAGA Public Web Response Connect to central systems and perform a Clutch Calibration.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: BILL HAGA





Sub Area 2: Sub-Status: Resolved Created By: MARIO ALVARADO



Customer / Repairing Dealer InfoCall Back Name: MARIO ALVARADO

Call Back #: 5036821777

Contact First Name: MARIO

Contact Last Name: ALVARADO

Dealer ID: 5879D

District #:

Customer #:


Main Phone #: 5036821777

Main FAX #:

Street Address 1: 7950 SW BURNS WAY

Street Address 2:

City: WILSONVILLE

State / ZIP: OR / 970709638



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: TACOMA

State / ZIP: WA /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13

Rear axle installation: RADD-A4M

Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/Ishift/Unit moves in Neutral

Desc./Compl.CUSTOMER IS COMPLAINING THAT WHILE THE TRUCK IS IN NEUTRAL, THE TRUCK WANTS TO MOVE. I CHECKED FOR CODES AND IT DOESN'T HAVE ANY, I ALSO ROAD TESTED THE TRUCK AND I WASN'T ABLE TO DOPLICATE THE PROBLE. PLEASE GIVE ADVICE. THANKS

ResponseRelease the Unit. This is not possible if the transmission is not engaged in gear.

Activity Notes


11/07/2008 23:29:07

MARIO ALVARADO

Public Web UpdateCUST HAS NOW STATED THAT WHILE BRINGING UNIT IN TO DO B-SERVICE, TRANS WAS IN DRIVE, UNIT WAS TRYING TO ACCELERATE AS CUST WAS APPLYING BRAKES, PLEASE ADVISE

11/07/2008 22:56:19

MARIO ALVARADO Public Web Update OK! THANKS

11/07/2008 22:51:19

MARIO ALVARADO

Public Web Update IT SHOWS YOU RESPONDED TO MY REQUEST BUT THERE IS NO COMMENT, WHAT'S UP?

11/07/2008 22:11:18


Release the Unit. This is not possible if the transmission is not engaged in gear.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: DAN BAIRD




Sub Area 2: Sub-Status: Resolved Created By: PETE SIMON



Customer / Repairing Dealer InfoCall Back Name: PETE SIMON

Call Back #: 9203388400

Contact First Name: PETE

Contact Last Name: SIMON

Dealer ID: 5259D

District #:

Customer #:


Main Phone #: 9203388400

Main FAX #:


Street Address 2:

City: DE PERE

State / ZIP: WI / 541159406



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: BWF LLC/TTI

Main Phone #:

Main FAX #:

Street Address 1: N4954 BAUDRY LN

Street Address 2:

City: FOND DU LAC

State / ZIP: WI / 549379691



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9EJX9N

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS07 I-Shift

Desc./Compl.truck has i-shift on icy roads clutch doesnt seem to disengage driver says he has to stand on brakes to stop,truck tries to push forward. doesnt seem to happen every time.seems to suprise driver when it happens.we have had reports of this from other drivers with i-shift. trans. had 2 codes mid 130 ppid 50 clutch load on plate fmi 11 3x and sid250 sae j1708/1587 data link fmi 9 1x

ResponseCheck the air line at the clutch control for ice build up and make sure that the restrictor is in place, See attachment.

Activity Notes


01/16/2009 13:29:59

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'Full page fax print' has been added.

01/16/2009 13:12:18

DANIEL BAIRD Public Response Check the air line at the clutch control for ice build up and make sure that the restrictor is in place, See attachment.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Phone SR Owner: MATTHEW BEAUCHAMP




Sub Area 2: Sub-Status: Resolved Created By: MATTHEW BEAUCHAMP



Customer / Repairing Dealer InfoCall Back Name: DAN GARDNER

Call Back #: 4028966900


Contact Last Name: GARDNER

Dealer ID: 5451D

District #:

Customer #:

Dealer Name: VOLVO TRUCKS OF OMAHA, INC.

Main Phone #: 4028966900

Main FAX #:

Street Address 1: 11351 S 153RD ST

Street Address 2:

City: OMAHA

State / ZIP: NE / 681384404



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: SIOUX CITY

State / ZIP: IA /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RTS1857A



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS I-Shift failure to go in neutral

Desc./Compl.Customer complaint of trans. not shifting to neutral. Unable to verify. Advised to check over all grounds and if unable to duplicate release truck at 2 hour mark.

ResponseNA




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: KEN SMALL




Sub Area 2: Sub-Status: Resolved Created By: JIMMY JONES



Customer / Repairing Dealer InfoCall Back Name: JIMMY JONES

Call Back #: 8063766273

Contact First Name: JIMMY

Contact Last Name: JONES

Dealer ID: 5728D

District #:

Customer #:


Main Phone #: 8063766273

Main FAX #:


Street Address 2:

City: AMARILLO

State / ZIP: TX / 791186960



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: AMARILLO

State / ZIP: TX /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F535

HP Description: 525

Rear axle: RTS1850A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/ I-shift

Desc./Compl.CUSTOMER COMPLAINT OF DELAYS BETWEEN SHIFTS,TRANS STAYS ENGAGED AT STOPS AND LOW AIR TO TRANS ON DISPLAY. CHECKED AND REPAIRED AIR LEAKS TO TRANS,BUT HAS SEVERAL CODES FOR TRANS AND OTHER ECU'S.AM ATTACHING CODE LISTCHECKED AND CLEANED BATTERIES ,OK.PLEASE CHECK AND ADVISE

ResponseNeed to attach codes.

Activity Notes


05/28/2009 16:22:47

MATTHEW BEAUCHAMP Public Response 10-4.

05/28/2009 16:15:03

TOM KEMPF Public Web Update PLEASE CLOSE FOR DIAGNOSTIC TIME OF TWO HOURS..

05/28/2009 16:09:46 TOM KEMPF Public Web Update

PERFORM G/D AND HAD NOTHING CONCLUSIVE SHOW UP. RECALIBRATED CLUTCH FUNCTION AND WORK A LITTLE BETTER. STARTED DOING SAME ON ROAD TEST. REPLACED ACTUATOR SOLENOID ON SIDE OF TRANS AND WORKED GOOD. ROADTESTED AND WAS GOOD. LET CUST HAVE BACK.

05/26/2009 10:24:36 DANIEL BAIRD Public Web Response Repair leaks, Test drive and T/S as per GD report back

05/26/2009 10:11:24


Internal Notes An attachment with filename '771876-2' has been added.

05/26/2009 10:10:21


Internal Notes An attachment with filename '771876-1' has been added.

05/26/2009 08:26:59

FRANKLIN SMALL Public Response Need to attach codes.









Sub Area 2: Sub-Status: Resolved Created By: TOM KEMPF



Customer / Repairing Dealer InfoCall Back Name: TOM KEMPF

Call Back #: 8063495101


Contact Last Name: KEMPF

Dealer ID: 5728D

District #:

Customer #:


Main Phone #: 8063766273

Main FAX #:


Street Address 2:

City: AMARILLO

State / ZIP: TX / 791186960



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: AMARILLO

State / ZIP: TX /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 780

Engine Make: VOLVO

Engine Model: VED16




Engine: D16F535

HP Description: 525




Rear axle: RTS1850A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR-US I shift

Desc./Compl.CUST BROUGHT TRUCK IN WITH COMPLAINT CLUTCH WILL NOT DISENGAGE WHEN STOPPING. CHECKED OUT AND RECALIBRATED CLUTCH AND STILL WAS NOT WORKING RIGHT. REMOVED ACTUATOR SOLENOID AND FOUND PEICE OF METAL ON SOLENOID. LOOKS TO BE SOME TYPE OF CLIP. PICS ARE WITH CASE. PLEASE ADVISE.

Responsegkhl

Activity Notes


12/31/2009 15:32:04



12/31/2009 15:30:54 DANIEL BAIRD Internal Response gkhl

12/31/2009 14:52:50 TOM KEMPF Public Web Update REPLACED SELONOID AND WORKED OK PLEASE CLOSE

05/29/2009 19:00:20

KEVIN CHERNUTAN

Public Web Response replace solenoid valve.

05/29/2009 18:38:24

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'RO771935-4' has been added.

05/29/2009 18:38:24


05/29/2009 18:37:23


Internal Notes An attachment with filename 'RO771395' has been added.

05/29/2009 18:37:23









Sub Area 2: Sub-Status: Resolved Created By: GRIF WILDER



Customer / Repairing Dealer InfoCall Back Name: GRIF WILDER

Call Back #: 5417706861

Contact First Name: GRIF

Contact Last Name: WILDER

Dealer ID: 5254D

District #:

Customer #:


Main Phone #: 5417706861

Main FAX #:

Street Address 1: 1110 E VILAS RD

Street Address 2:

City: MEDFORD

State / ZIP: OR / 975029470



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: MOUNT JULIET

State / ZIP: TN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 780

Engine Make: VOLVO

Engine Model: D13




Engine: D13F485

HP Description: 475


Rear axle: RT1857SM





ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR US I-shift clutch

Desc./Compl.complaint. when comming up to stop there is a four sec delay for clutch disegagement, while shifting auto or manual there is a four sec delay, up shift or down shift. please advise.

Responsesounds to me like the clutch needs to be calibrated and then see if it will do it

Activity Notes


11/30/2009 19:45:02



07/20/2009 13:01:41

JEREMIAH BOWLES Public Web Response replace the clutch actuator and then recal again

07/20/2009 12:57:33

GRIF WILDER Public Web Update performed clutch calibration. now clutch wont releice truck wont stop unless i shut key off. please advise.

07/20/2009 12:10:27

JEREMIAH BOWLES

Public Web Response sounds to me like the clutch needs to be calibrated and then see if it will do it

07/20/2009 11:54:26 GRIF WILDER Public Web Update

has two inactive codes. mid 130, ppid 50, fmi 0. 2 accounts. mid130, ppid 50, fmi 11 with 19 counts.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Phone SR Owner: MATTHEW BEAUCHAMP

SR Area: Technical Func. Group: 4312-housing; clutch casing SR Group: NA - Truck - Technical Support


Sub Area: Dealer Contact Status: Closed SR Closed:

Sub Area 2: Sub-Status: Resolved Created By: MATTHEW BEAUCHAMP



Customer / Repairing Dealer InfoCall Back Name: TRAVIS GOSSARD

Call Back #: 3017395577

Contact First Name: TRAVIS

Contact Last Name: GOSSARD

Dealer ID: 5393D

District #:

Customer #:

Dealer Name: TRUCK ENTERPRISES HAGERSTOWN, INC.

Main Phone #: 3017395577

Main FAX #:

Street Address 1: 18216 MAUGANS AVE

Street Address 2:

City: HAGERSTOWN

State / ZIP: MD / 217401665



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: RUSSELLVILLE

State / ZIP: AR /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS I-Shift clutch solenoid

Desc./Compl.Air supply fitting on clutch solenoid was replaced and now clutch doesn't release when coming to a stop. Travis said he talked with Vern and was instructed to recal the clutch. That didn't fix it. Instructed to replace the clutch solenoid. 1.0 approved.

ResponseNA





SR Area: Technical Func. Group: 4122-release fork SR Group: NA - Truck - Technical Support



Sub Area 2: Sub-Status: Resolved Created By: STEVE EMERY



Customer / Repairing Dealer InfoCall Back Name: STEVE EMERY

Call Back #: 8176262823


Contact Last Name: EMERY

Dealer ID: 5708D

District #:

Customer #:


Main Phone #: 8176262823

Main FAX #:

Street Address 1: 1200 NE LOOP 820

Street Address 2:

City: FORT WORTH

State / ZIP: TX / 761061743



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F535

HP Description: 525

Rear axle: RTS1850A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryI-Shift

Desc./Compl.Customer complaint was for the I-Shift taking a long time to shift.Checked codes.Found no codes in the trans ecu or the engine ecu.Test drove the truck.When the trans goes to shift to any higher gear,the engine rpm will stay at or over 1500 rpm for at least two seconds and then throttle control will come back.The harder you get into the throttle the higher the rpm will stay.I also noticed that when I go to stop,the engine will lug down hard and keep trying to pull for a couple of seconds before the clutch disengages.It will scare the crap out of you if you're not expexting it.I wasn't and I almost ran thru the shop gate.There are no air leaks on the trans and all tests using vcads look ok.Checked codes again after test drive and there are still no codes in the trans or engine.Also I watched the brake switch signal to the trans and it is working ok.engine rpm and output shaft speed look ok also.Any help would be appreciated.Thanks for your time.Steve.

ResponseIf air psi and slave cylnder all look good then it is a problem with the CCA (Clutch Control Assy) See I-Shift Design and Function in Smart Works.

Activity Notes


09/14/2009 09:40:01

WAYNE OWENS Public Web Update REPLACED CLUTCH ACTUATOR.ALL IS WELL.PLEASE CLOSE.

09/09/2009 08:15:42

DANIEL BAIRD Public Response

If air psi and slave cylnder all look good then it is a problem with the CCA (Clutch Control Assy) See I-Shift Design and Function in Smart Works.









Sub Area 2: Sub-Status: Resolved Created By: JED ALLISON



Customer / Repairing Dealer InfoCall Back Name: JED ALLISON

Call Back #: 5135636363

Contact First Name: JED

Contact Last Name: ALLISON

Dealer ID: 5635D

District #:

Customer #:

Dealer Name: WORLDWIDE EQUIPMENT OF OHIO, INC.

Main Phone #: 5135636363

Main FAX #:

Street Address 1: 10649 EVENDALE DR

Street Address 2:

City: CINCINNATI

State / ZIP: OH / 452412517



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: BURR RIDGE

State / ZIP: IL /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR-US Is shift

Desc./Compl.when driving unit and coming to a stop unit does not want to stop. have to stand on brakes to get to stop. seems to be worse on sudden braking rather than rolling stops. the engine never stalls when you do get stopped. two inactive codes in tecu, mid 130 sid 250 fmi 9 count 5 mid 130 ppid 50 fmi11 count 1, i am not familiar with the i shift. where do we go from here?

ResponseNeed to make sure we have proper air pressure to the solenoid valve on side of tranmssion if ok then need to replace clutch solenoid valve on side of transmission

Activity Notes


09/29/2009 10:43:49

HEATH DEPEW

Public Web Updateinstalled the new solinoid valve and recalibrated the clutch as requested. Test drove unit again and it is working properly. can you close with 2.5 hrs 2.0 for diagnostic and 0.5 for the second test drive 2.5 total ?? Thanks

09/25/2009 12:17:14

KEVIN CHERNUTAN Public Web Response would perform a clutch calibration to confirm repair

09/25/2009 11:27:37 JED ALLISON Public Web Update

had 120 psi of air pressure to solenoid valve spec says 95-145psi. ordered solenoid valve. does anything need to be recalibrated or learned in computer after replacement?

09/25/2009 10:06:53

KEVIN CHERNUTAN

Public Web ResponseNeed to make sure we have proper air pressure to the solenoid valve on side of transmission if ok then need to replace clutch solenoid valve on side of transmission








Sub Area 2: Sub-Status: Resolved Created By: TERRY COOK



Customer / Repairing Dealer InfoCall Back Name: TERRY COOK

Call Back #: 7145219806

Contact First Name: TERRY

Contact Last Name: COOK

Dealer ID: 5287D

District #:

Customer #:


Main Phone #: 7145219806

Main FAX #:

Street Address 1: 5140 COMMERCE DR

Street Address 2:

City: BALDWIN PARK

State / ZIP: CA / 917061450



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: LOS ANGELES

State / ZIP: CA /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RS1045SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/Ishift

Desc./Compl.TRUCK CAME IN FOR COMPLAINT "TRUCK STILL WANTING TO GO WHEN COMING TO A STOP." IT HAS AN I-SHIFT TRANSMISSION, PULL FAULT CODES, FOUND MID 130, PPID 50, FMI 11. WHAT TESTS SHOULD I PERFORM OR WHAT SHOULD I LOOK FOR?

ResponseNeed to perform clutch calibration and check function of the clutch.

Activity Notes


10/20/2009 10:47:41

TERRY COOK Public Web Update

THIS SOLVED THE ISSUE. WE CAN CLOSE THIS OUT. THANKS FOR YOUR HELP.

10/19/2009 11:09:51

WILLIAM HAGA

Public Web Response Yes

10/19/2009 10:48:05

TERRY COOK

Public Web Update i was just going to get back to you with that part number..so order that part number

10/19/2009 10:42:10

FRANKLIN SMALL Public Web Response no part # is 21301883 Solenoid valve

10/19/2009 10:37:02

TERRY COOK

Public Web Update the part number we replaced was 21320923 which is a clutch cylinder when i just searched through impact 3.0

10/16/2009 15:17:32


Are you sure you didnt change the wrong part? transmission dont need to be removed to change the actuator on side of the transmission..

10/16/2009 14:56:01

TERRY COOK Public Web Update

THE TRANSMISSION WAS REMOVED AND THE CLUTCH ACTUATOR WAS REPLACED AND CALIBRATED. ROAD TESTED THE VEHICLE AND THE TRANSMISSION STILL PUSHED THE VEHICLE WHEN TRYING TO STOP THE TRUCK. WHAT SHOULD BE CHECKED NEXT?

10/15/2009 12:57:27

JEREMIAH BOWLES

Public Web Response replace the clutch actuator and advise

10/15/2009 11:43:07

TERRY COOK

Public Web Update

TRUCK STILL WANTING TO PULL WHILE STOPPING, PERFORMED PWM VALVE CLUTCH TEST, FOUND FAST DISENGAGING WAY OUT OF SPECS @ 990 MS WHEN SUPPOSED TO BE WITHIN 60-240 MS. ALL OTHER SLOW AND FAST ENGAGINGS WERE WITHIN SPECS. COULD THIS BE THE CLUTCH ACTUATOR? WHAT DO YOU THINK.... ITS STILL STAYING ENGAGED.

10/14/2009 11:15:35

WILLIAM HAGA Public Web Response Yes, Perform Both.

10/14/2009 11:11:46

TERRY COOK

Public Web Update did you want me to check function of clutch with computer, if so what test, or a road test to check clutch

10/14/2009 10:39:10

WILLIAM HAGA

Public Web Response Need to perform clutch calibration and check function of the clutch.








Sub Area 2: Sub-Status: Resolved Created By: JEREMY MORRISON



Customer / Repairing Dealer InfoCall Back Name: JEREMY MORRISON

Call Back #: 4236984093

Contact First Name: JEREMY

Contact Last Name: MORRISON

Dealer ID: 5372D

District #:

Customer #:

Dealer Name: VOLUNTEER VOLVO AND GMC, INC.

Main Phone #: 4236984093

Main FAX #:

Street Address 1: 2017 E 23RD ST

Street Address 2:

City: CHATTANOOGA

State / ZIP: TN / 374045807



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: CRANBURY

State / ZIP: NJ /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RTS1857A



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR US I-Shift Clutch

Desc./Compl.Unit came in for hard shifting, and the clutch doesn't want to disengage when stopping. Driver says the unit shifts slowly and will not down shift at a stop. Driver had the air fitting at the clutch control valve replaced at another dealer. He said the problem started after that. It is not the correct fitting. I will take a picture and attach it to case. No codes for clutch or transmission.

ResponseAdvise to remove the incorrect fitting and install the correct one.

Activity Notes


10/21/2009 15:25:09

JEREMY MORRISON Public Web Update Replaced fitting and line, test drove. Problem fixed thanks.

10/20/2009 11:13:36

MICHAEL VINCOLI

Public Web Response Advise to remove the incorrect fitting and install the correct one.

10/20/2009 10:58:59


Internal Notes An attachment with filename 'Rice 001' has been added.





SR Area: Technical Func. Group: 4151-electronic control unit SR Group: NA - Truck - Technical Support



Sub Area 2: Sub-Status: Resolved Created By: THOMAS MAXWELL



Customer / Repairing Dealer InfoCall Back Name: THOMAS MAXWELL

Call Back #: 6053327112

Contact First Name: THOMAS

Contact Last Name: MAXWELL

Dealer ID: 5571D

District #:

Customer #:


Main Phone #: 6053327112

Main FAX #:


Street Address 2:

City: SIOUX FALLS

State / ZIP: SD / 571040553



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: KANARANZI

State / ZIP: MN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F535

HP Description: 525

Rear axle: RTS1857A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR US I-Shift Code

Desc./Compl.the complaint is - when tring to stop -truck continues to pull .also trans shifting ireratic -codes are mid 130 ppid 50 clutch load on plate fmi 11 unidentifiable error. 14 counts.. also has mid 130 sid 250fmi 9 counts 4. data..

ResponseAdvise to calibrate the clutch. Report the results.

Activity Notes


10/21/2009 13:52:48

KEVIN CHERNUTAN Public Web Response will send case to close

10/21/2009 13:44:36

THOMAS MAXWELL

Public Web Update replaced actuator-road tested -shift good and clutch disengages when stopping- all ok now

10/20/2009 16:54:35

JEREMIAH BOWLES

Public Web Response replace clutch actuator

10/20/2009 16:50:26

THOMAS MAXWELL Public Web Update

test drove trk-still trys to pull sometimes when stopping. i did recalibrate clutch

10/20/2009 15:24:47

MICHAEL VINCOLI

Public Web Response Advise to calibrate the clutch. Report the results.













Call Back #: 7753567200



Dealer ID: 5286D

District #:

Customer #:


Main Phone #: 8004564116

Main FAX #:


Street Address 2:

City: SPARKS

State / ZIP: NV / 894316541



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: SNOOZIE SHAVINGS, INC.

Main Phone #: 7074646186

Main FAX #:

Street Address 1: 525 ELK VALLEY RD

Street Address 2:

City: CRESCENT CITY

State / ZIP: CA / 955319460



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 780

Engine Make: VOLVO

Engine Model: D13




Engine: D13F485

HP Description: 475




Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS I-Shift clutch not releasing

Desc./Compl.The truck came into the shop compliaining of shifting troubles and the truck not wanting to come out of gear at a stop. Test drove truck and the truck would stay in a gear for a second or two before shifting to the next gear. Also when coming up to a stop the clutch does not want to release. Hooked up the laptop and performed the clutch cylinder test and all tests passed. There are no active transmission codes. We suspect the clutch actuator is at fault due to prior history with these. Do you want us to replace it?

ResponseReplace the clutch solenoid on the passenger's side of transmission.

Activity Notes


11/04/2009 12:39:29

BRIAN SHORE Public Web Update

Replaced the clutch actuator and the problem is solved. The truck now shifts properly and the clutch will now disengage when coming up to a stop. Total time 2.3 hours.

11/04/2009 11:14:49

MATTHEW BEAUCHAMP Public Response Replace the clutch solenoid on the passenger's side of transmission.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Phone SR Owner: FRANKLIN SMALL



Sub Area: Dealer Contact Status: Closed SR Closed:

Sub Area 2: Sub-Status: Resolved Created By: FRANKLIN SMALL



Customer / Repairing Dealer InfoCall Back Name: RANDY MARSTON

Call Back #: 9408554051

Contact First Name: RANDY

Contact Last Name: MARSTON

Dealer ID: 5774D

District #:

Customer #:

Dealer Name: BRUCKNER TRUCK SALES

Main Phone #: 9408554051

Main FAX #:

Street Address 1: 4520 NORTHWEST FWY

Street Address 2:

City: WICHITA FALLS

State / ZIP: TX / 763064529



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PLAINVIEW

State / ZIP: TX /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F435

HP Description: 425

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryI-SHIFT

Desc./Compl.Tech states that truck comes to a stop and truck still wanting to go. Customer states that truck was just at another shop for same problem. Truck has inactive code for mid130 ppid50 fmi11.

ResponseAdvised trck to remove air fitting at clutch selonoid to check for trash or filter turned.

Activity Notes


11/06/2009 11:39:26

KEVIN CHERNUTAN Internal Response

Tech states that the screen looks clean. instructed tech to change clutch solenoid

11/06/2009 10:47:25

FRANKLIN SMALL

Internal Response Advised trck to remove air fitting at clutch selonoid to check for trash or filter turned.













Call Back #: 2607495061



Dealer ID: 5074D

District #:

Customer #:


Main Phone #: 2607495061

Main FAX #:


Street Address 2:

City: NEW HAVEN

State / ZIP: IN / 467749495



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: AMARILLO

State / ZIP: TX /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F535

HP Description: 525

Rear axle: RTS1850A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR-US I-Shift-clutch

Desc./Compl.The driver states that clutch wont release under load. Keeps trying to drive truck. preformed several clutch tests.look at attached items. Looks like clutch is ok.but see prob in clutch valve. Do I order whole vale assembly? Or What do you recommend. PWM Valve test has prob in fast disengagement.

ResponseReplace clutch valve solenoid on side of transmission.

Activity Notes


12/28/2009 12:31:43


seeing 2 in Memphis 4 in Chicago 3 in balitimore 5 in Reno and 29 in Columbus

12/28/2009 12:24:38

KEVIN CHERNUTAN

Public Web Response 21008347 Solenoid valve

12/28/2009 12:24:36

SHANE BENSON Public Web Update I took part number off valve and parts dept says part is not avaiable. now what?

12/28/2009 12:19:05 SHANE BENSON Public Web Update Parts cant locate part number. Do you have one?

12/28/2009 12:16:03

KEVIN CHERNUTAN

Public Web Response Replace clutch valve solenoid on side of transmission.

12/28/2009 12:09:50


Internal Notes An attachment with filename '553535 MORE VCADS' has been added.

12/28/2009 12:08:50

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename '553535 VCADS' has been added.












Call Back #: 7083717010



Dealer ID: 5184D

District #:

Customer #:


Main Phone #: 7083717010

Main FAX #:


Street Address 2:

City: ALSIP

State / ZIP: IL / 608033232



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: "

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: WILLOW SPRINGS

State / ZIP: IL /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS I-Shift "delayed shifting"

Desc./Compl.unit came in with complaint of trans has delayed shifting, and surging at stop. road tested and verified complaint. i did the trans and clutch recalibration and still has same issue. what do you suggest?

ResponseIf you are saying that when you come to a stop it's like the trans is still trying to pull the turck like the clutch isn't released then would try a clutch solenoid and report results.

Activity Notes


02/23/2010 13:20:04

MATTHEW BEAUCHAMP

Public ResponseIf you are saying that when you come to a stop it's like the trans is still trying to pull the turck like the clutch isn't released then would try a clutch solenoid and report results.








Sub Area 2: Sub-Status: Resolved Created By: MARK SALZL



Customer / Repairing Dealer InfoCall Back Name: MARK SALZL

Call Back #: 13202517356


Contact Last Name: SALZL

Dealer ID: 5545D

District #:

Customer #:


Main Phone #: 3202517356

Main FAX #:


Street Address 2:

City: SAUK RAPIDS

State / ZIP: MN / 563792520



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DETROIT LAKES

State / ZIP: MN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 730

Engine Make: VOLVO

Engine Model: D13




Engine: D13F485

HP Description: 475


Rear axle: RT1857SM





ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR US I-Shift

Desc./Compl.this truck has an i-shift in it, the transmission was replaced last year for the truck pushing when it would come to a stop. everything worked fine till 4/3/10 and the same problem began to occur again, we updated software at that time. the driver has to shift to nuetral when the trailer is unloaded and pulling up to a stop, loaded the problem is less/ almost never. there are 3 hits for dtc mid130 ppid50 fmi 11. i test drove and it engages the clutch but quit hard, i am bobtailing. do you have any sugestions

ResponseAdvise to perform the MID130 "straight program" then perform the "Clutch Calibration".

Activity Notes


05/18/2010 10:02:42

MATTHEW BEAUCHAMP

Public Response Sounds good, release truck.

05/18/2010 09:52:21 MARK SALZL Public Web Update test drove after repairs and everything acts ok.

05/17/2010 12:40:05

MATTHEW BEAUCHAMP Public Response Don't think related but let's fix exhaust leak and test drive to be sure.

05/17/2010 11:39:32

MARK SALZL Public Web Update

reprogrammed transmission and recalibrated clutch, test drove truck again and it is still making hard down shifts when coming to a stop, the truck has a massive exhaust leak, that we are fixing, the exhaust doesn't feel like it is helping to slow the truck, could these problems be related?

05/17/2010 10:38:09


Advise to perform the MID130 "straight program" then perform the "Clutch Calibration".












Call Back #: 6628446000



Dealer ID: 5249D

District #:

Customer #:


Main Phone #: 6628446000

Main FAX #:


Street Address 2:

City: TUPELO




District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: FULTON

State / ZIP: MS /




Registration #:

VIN / Serial #: 4V4NC9EJ59N280022

Model: VNL

Product Type: VNL


Cab Size: 670

Engine Make: VOLVO

Engine Model: D13




Engine: D13F485

HP Description: 475


Rear axle: RT1857SM





ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS07 I-Shift psid27

Desc./Compl.customer Cooley Transport- customer complaint of when coming to a stop the truck will lunge forward. also when in reverse or turning with a heavy load the transmission will go to neutral and will have to get in and out of the throttle to get back in gear. road tested and verified truck lunging at a stop. could not duplicate the problem in reverse or turning with heavy load. checked fault codes and found mid 130 ppid 50 fmi 11 inactive 2 times and code mid 128 psid 27 fmi 8 active 1 count. went through GD for active fault code and was lead to no problem found and to rerun diagnostics. thanks.

ResponseReplace the clutch cylinde ron the transmission input shaft.

Activity Notes


09/28/2010 08:53:19

DOUG STARLING

Public Web Update replaced actuator and cleared all codes. road tested and no faults returned and transmission was shifting properly. thanks for the help.

09/27/2010 15:52:45

FRANKLIN SMALL Public Web Response replace the actuator on side of transmission.

09/27/2010 15:48:17


removed transmission and replaced clutch actuator on transmission input shaft. reassembled and calibrated clutch and trans. still have active fault mid 128 psid 27 fmi 8 active 1 time. calibrated clutch again just to make sure it took, still has code. could programming be the issue?

09/24/2010 09:16:03

MATTHEW BEAUCHAMP

Public Response Replace the clutch cylinder on the transmission input shaft.









Sub Area 2: Sub-Status: Resolved Created By: BRYAN WILDEY



Customer / Repairing Dealer InfoCall Back Name: BRYAN WILDEY

Call Back #: 8026583314

Contact First Name: BRYAN

Contact Last Name: WILDEY

Dealer ID: 5280D

District #:

Customer #:

Dealer Name: SHELDON TRUCKS, INC.

Main Phone #: 8026583314

Main FAX #:

Street Address 1: 137 AVENUE A

Street Address 2:

City: WILLISTON

State / ZIP: VT / 054957506



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: SAINT ALBANS

State / ZIP: VT /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR I shift shifting

Desc./Compl.Intermittently transmission won’t shift to neutral or truck will try to keep driving throw an intersession when brake applied. Has been in shop for this a couple of times for this. Have tested brake light switch recalibrated Trans and clutch

Responsecheck to make sure we have proper air pressure to the clutch solenoid actuator on right side of transmission. If so then replace clutch solenoid actuator.

Activity Notes


10/13/2010 08:33:10

KEVIN CHERNUTAN

Public Web Responsecheck to make sure we have proper air pressure to the clutch solenoid actuator on right side of transmission. If so then replace clutch solenoid actuator.









Sub Area 2: Sub-Status: Resolved Created By: RON YESSICK



Customer / Repairing Dealer InfoCall Back Name: RON YESSICK

Call Back #: 8176262823

Contact First Name: RON

Contact Last Name: YESSICK

Dealer ID: 5708D

District #:

Customer #:


Main Phone #: 8176262823

Main FAX #:

Street Address 1: 1200 NE LOOP 820

Street Address 2:

City: FORT WORTH

State / ZIP: TX / 761061743



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: AMARILLO

State / ZIP: TX /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9KKX9N

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F535

HP Description: 525

Rear axle: RTS1850A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR US I-Shift Noise/Grinding

Desc./Compl.unit came in for clutch not disenguaging during a stop. and grinding on shifts from 11th to 12th gears. making noise on downshifts pmv clutch actuator test, failed fast disengagement test. no air leaks found. could not duplicate the grinding on shifts. codes are inactive. transmission concerns occured after campaign was preformed. GD # 7506-350375. please advise.

ResponseAdvise what codes there are?

Activity Notes


11/08/2010 22:16:58


Advise to replace the CVU on the side of the transmission. Report the results.

11/08/2010 22:08:13


11/08/2010 22:07:23

BILLY HESS Public Web Update mid 130 ppid 50 fmi 11 inactive 2 count.mid 130 sid 250 fmi9 inactive 2 count.vcads job card attached

11/08/2010 22:05:47

MICHAEL VINCOLI Public Web Response Advise what codes there are?













Call Back #: 7012825400



Dealer ID: 5555D

District #:

Customer #:


Main Phone #: 7012825400

Main FAX #:


Street Address 2:

City: FARGO

State / ZIP: ND / 581046904



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: AVA

State / ZIP: MO /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C







Error Code #:


Goodwill #:


Km / Hr / Mi: 272125

Unit: Mi

Summary5555D / TOM SAUNDERS / erratic operation [FOLTZ] QAG 7554-829

Desc./Compl.Tim Hayes. The driver complaint on this Foltz truck is that the engine is surging at an idle. We test drove and found that the clutch will not disengage at an idle while the truck is in gear. Please advise. attatched job card but only codes is mid 130 ppid 50 for trans.

Responsen/a

Activity Notes


12/10/2010 08:20:51

TIMOTHY HAYES Internal Response n/a

12/10/2010 08:20:46


An attachment with filename 'QAG Report 7554-829 AMT Clutch Fails To Fully Disengage At Times pdf' has been added.

12/08/2010 15:19:38

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename '530 new' has been added.

12/08/2010 15:18:49

TOM SAUNDERS Public Web Update Tim Added pic of new transmission tag.


Tom, it sounds like you misunderstood what I was asking. I need to know what the pressure reading is when VCADS first "sees" the brake application. Please provide the replacement transmission model and serial number. ~Tim


Tim. upon the test drive the brake application guage registered when applying the brake. We performed a clutch drag, pull, cylinder and wear test and all seemed to be ok. To expedite this repair promply I called Don at Foltz and advised what we found and he gave us the ok to pull the transmission and clutch down. We did so and found the springs in the clutch were loose and the input shaft on the transmission loose.


Tom, maybe we have another failed brake pressure switch… first check and make sure that the redundant switch has been removed. It would be located at the pedal. Then make sure the jumper wire is there. Then check what the brake application pressure is when VCADS "sees" the brake pedal depressed. I believe it is operation 3845-08-03-01 - Brake Contacts, Test where a green light comes on when it "sees" the brake applied. I believe that Foltz has a brake application pressure gauge in the dash. ~Tim

12/01/2010 15:48:27










Sub Area 2: Sub-Status: Resolved Created By: DAVID RANDANT



Customer / Repairing Dealer InfoCall Back Name: DAVID RANDANT

Call Back #: 6183450123

Contact First Name: DAVID

Contact Last Name: RANDANT

Dealer ID: 5279D

District #:

Customer #:

Dealer Name: GATEWAY INDUSTRIAL POWER, INC.

Main Phone #: 6183450123

Main FAX #:

Street Address 1: 921 FOURNIE LN

Street Address 2:

City: COLLINSVILLE

State / ZIP: IL / 622347430



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: MADISON

State / ZIP: IL /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 630

Engine Make: VOLVO

Engine Model: D13




Engine: D13F485

HP Description: 475


Rear axle: RT1857SM





ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/Ishift/ Clutch

Desc./Compl.complaint of truck lunge or jumping forward.has inactive code mid 130 psid 27 fmi8.has previous case #1-1491912631 in which cvu was replaced and software was updated.followed guided diagnostics for code.performed leak test.results of leak test were 1.303 both before and after.spec is between 1.244 and 1.323.also performed clutch performanse test.fast disengagement was 254.0 ms spec is 60-240 ms.slow disengagement was 1010 spes is 300-1500.fast engagement was 300 spec is 60-240.slow engagement was 1030 spec 300-1500.next step in guided diagnostics is to remove transmission.when i click on repair instructions and it goes to impact,it shows technical error 2010-12-14-010334.i believe the procedure is to pull trans and check for damaged clutch components.any help will be appreciated.

ResponseRemove the transmission and check the clutch and actuator.

Activity Notes


12/18/2010 13:53:09 JIM MUFFO Public Web Update

Replaced clutch actuator and control valve as discussed. Reassembled and road tested with no issues or codes. Please close case for warranty submittal. Thanks. jm

12/14/2010 12:26:26

KEVIN CHERNUTAN Public Web Response ok advise after repair has been made

12/14/2010 11:57:13

LARRY KING Public Web UpdateThe CVU is the current part # 21462376, Per Ben Deemer we are replacing both the acuator and the control valve as a pair. The parts are on order next day air.

12/14/2010 11:41:09

TIMOTHY HAYES

Public Web Response

12/14/2010, 11:04 AM Ben Deemer/DSM called regarding the status of this repair… reviewed the fact that it fails the fast engage/disengage after replacing the CVU on the previous eService… agreed that the shop needs to replace the CCA and CVU also as it is not the current part. ~Tim

12/14/2010 09:44:42

KEVIN CHERNUTAN

Public Web Response Has the CVU been replaced on side of transmission? If not then lets go that direction road test and report back results.

12/14/2010 00:19:52

DAVID RANDANT

Public Web Updateremoved transmission.do not see any visible problem with clutch or actuator.are there any test or procedures to check actuator,if so could you give me info where i might find them.

12/13/2010 WILLIAM Public Web Response Remove the transmission and check the clutch and actuator.



19:42:12 HAGA

12/13/2010 19:32:14

DAVID RANDANT

Public Work Performed followed gd and performed clutch leak test












Call Back #: 7083717010



Dealer ID: 5184D

District #:

Customer #:


Main Phone #: 7083717010

Main FAX #:


Street Address 2:

City: ALSIP

State / ZIP: IL / 608033232



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Chassis Number:

Registration #:


Model: VNL

Product Type: VNL

Vehicle / Unit InfoRear axle installation: RADD-A4L

Engine: D13F485

Rear axle: RT1857SM



ATO2512C



Misc Part #:



Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift/Transmission Pulling through the brakes

Desc./Compl.unit came in with customer complant of trans wont stop. with foot on brake trans still tries to go forward, and at times has hard time downshifting. i have no codes present. this unit was in the shop in november of 2010, and about 70,000 miles ago. i replaced the cvu and cca. at the time the truck was in the shop it was here for the same reason it is here today for. the unit will act up when cold but when hot it will not. where should i start from????

ResponseNA

Activity Notes


01/28/2011 12:51:39

WILLIAM HAGA

Public Web ResponseCalibrated the TECU and Clutch, Road test and see if the issue will duplicate. Check the air supply to the TECU is 120 psi and clean. Verify air pressure to the CCA.

01/28/2011 11:41:27 ERIC SMITH Public Work Performed road tested





SR Area: Technical Func. Group: 4312-housing; clutch casing SR Group: NA - Truck - Technical Support



Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: DAVID TWOMEY



Customer / Repairing Dealer InfoCall Back Name: DAVID TWOMEY

Call Back #: 6022584500

Contact First Name: BILL

Contact Last Name: BARRON

Dealer ID: 5706D

District #:

Customer #:

Dealer Name: ARIZONA TRUCK CENTER, INC.

Main Phone #: 6022584500

Main FAX #:

Street Address 1: 2402 S 19TH AVE

Street Address 2:

City: PHOENIX

State / ZIP: AZ / 850096931



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: BURLEY

State / ZIP: ID /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



AT2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR I Shift

Desc./Compl.uNIT INTERMITTENLY WILL NOT DISENGAGE FROM GEAR WHEN COMING TO A STOP

ResponseNA

Activity Notes


03/09/2011 11:15:34

MATTHEW BEAUCHAMP Public Web Response Seperate diag time & SRTs then report back so we can close this SR#.

03/09/2011 11:13:56

LYNN EVANS Public Web Update Replaced CCA and updated air hose. rd tested truck and now it is operating properly. thanks.

03/02/2011 15:13:04

MATTHEW BEAUCHAMP Public Web Response Replace CVU, test drive, report results.

03/02/2011 15:07:30

BILL BARRON Public Web Update Symptom diagnostics does no cover clutch not disengaging

03/02/2011 10:15:03

MICHAEL VINCOLI

Public Web Response Advise to use symptom based diagnostics in GD to perform tests. Report the results.

03/02/2011 09:39:17

KEVIN OTT Public Web UpdateYES THE COMPLAINT HAS BEEN VERIFIED, WE ROADTESTED TRUCK AND CLUTCH DOESN'T DISENGAGE WHEN COMING TO A STOP! THANKS,KEVIN OTT

03/01/2011 18:43:50


most likely the CVU on side of transmission. has the complaint been verified? what have we checked out?

03/01/2011 16:56:20

DAVID TWOMEY

Public Work Performed UNIT HAS INACTIVE MID 130 PPID 50 FMI 11 LOGGED 5X'S.









Sub Area 2: Sub-Status: Resolved Created By: DICK HAGE




Call Back #: 7012825400



Dealer ID: 5555D

District #:

Customer #:


Main Phone #: 7012825400

Main FAX #:


Street Address 2:

City: FARGO

State / ZIP: ND / 581046904



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DETROIT LAKES

State / ZIP: MN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C







Error Code #:


Goodwill #:


Km / Hr / Mi: 253189

Unit: Mi

Summary5555D / DICK HAGE / clutch control issue [FOLTZ] QAG 7554-939

Desc./Compl.this has an i-shift trans, driver states when comming to a stop sign, acts like clutch will not disengage truck keeps creeping through stop sign. I talked to Tim Hayes will att. the job card on the tests done in xml

ResponseNA

Activity Notes


03/18/2011 15:27:42

TOM SAUNDERS Public Web Update CLAIM # IS .

03/18/2011 14:02:41


An attachment with filename 'QAG Report 7554-939 AMT Clutch Will Not Disengage pdf' has been added.

03/16/2011 09:58:49

TIMOTHY HAYES Public Web ResponseDick, please advise on the eWarranty claim number that I can have the return trigger canceled and the unit sent directly to the Reman Center for evaluation. ~Tim

03/14/2011 16:34:30


Internal Notes An attachment with filename '549 new' has been added.

03/14/2011 11:48:25

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename '549 OLD' has been added.


3/14/2011, 8:36 AM Dick Hage/5555D called regarding Foltz clutch issue… states the springs are not broken and there is minimal movement on the input shaft… asked for pics of the springs and to measure the input shaft play…


Dick, replace the clutch and the trans with one of the units I have provided you. Please advise on which serial number unit you are using. Thanks! ~Tim

03/14/2011 08:51:42 DICK HAGE Public Web Update

as requested we road tested and never got to act up, was advised to remove trans and check clutch. called tim this morning 14th. took pictures and tested input movement. dial ind on end of the input shaft, reads out at about .022, end play seems ok. sending pics

03/11/2011 16:37:33

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'RE Foltz' has been added.


3/11/2011, 4:06 PM spoke with Dick after looking at job card… advised that I would like to have more information from the driver regarding the description of the problem and its frequency. Asked Dick to perform several tests and check the brake application pressure in relation to brake switch status. Dick will also try to duplicate with a road test and will then remove the trans to inspect the clutch and input shaft of the trans for excessive movement. Dick to report findings. ~Tim

03/11/2011 SIEBEL Internal Notes An attachment with filename 'REPORT_84308' has been added.



15:52:59 ADMINISTRATOR

03/11/2011 15:50:02

DICK HAGE Public Web Update I can but the xml was what tim wanted

03/11/2011 15:44:44

KEVIN CHERNUTAN Public Web Response Please attach as a HTML unable to read

03/11/2011 15:37:45

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'EXPORT_20110311_1433' has been added.

03/11/2011 15:26:04

DICK HAGE Public Work Performed g diag and tests Tim wanted done








Sub Area 2: Sub-Status: Resolved Created By: JAYMON SLAUGH



Customer / Repairing Dealer InfoCall Back Name: JAYMON SLAUGH

Call Back #: 4356561913

Contact First Name: JAYMON

Contact Last Name: SLAUGH

Dealer ID: 5669D

District #:

Customer #:

Dealer Name: MOUNTAIN WEST TRUCK CENTER

Main Phone #: 4356561913

Main FAX #:

Street Address 1: 407 E ENTERPRISE DR

Street Address 2:

City: SAINT GEORGE

State / ZIP: UT / 847904206



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: BURLEY

State / ZIP: ID /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



AT2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift/Clutch Pulling

Desc./Compl.Driver complains when coming to a stop, clutch does not always disengage and truck keeps trying to pull even though driver is on the brake. problem accures intermittantly. mid130 ppid50 fmi11 inactive 4 accurances, mid130 sid250 fmi9 inactive 2 accurances. mid144 pid84 fmi2 1 inactive, mid144 psid200 fmi9 1 inactive.

ResponseNA

Activity Notes


04/13/2011 18:04:03


Jaymon called in after discussing issue instructed him to replace the CVU on side of transmission

04/13/2011 16:09:11

JAYMON SLAUGH

Public Web Update Reprogrammed mid130, calibrated clutch, test drove and found trans still having same issues.

04/13/2011 14:47:15

WILLIAM HAGA

Public Web Response Program Mid130, Calibrate the TECU and Clutch to see if this issue condition continues

04/13/2011 14:38:38

JAYMON SLAUGH


checked faults and found comunication faults inactive, and speed sensor faults inactive. checked all power and grounds at batteries, starter, frame, engine block, and cab pass threw. found loose connection on cab pass threw power stud inside of cab. tightened connection and test drove vehical. trans shifts great but coming up to a stop appling brakes hard enough to stop, clutch does not disengage and truck keeps trying to pull even though brakes are applied. speed is between 0-5 mph when problem accures. performed clutch leak test and fast slow clutch disengagment test and all passed. not sure were to go from here.





SR Area: Technical Func. Group: 4376-control system; control unit








Call Back #: 2607495061



Dealer ID: 5074D

District #:

Customer #:


Main Phone #: 2607495061

Main FAX #:


Street Address 2:

City: NEW HAVEN

State / ZIP: IN / 467749495



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: NAPOLEON

State / ZIP: OH /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 300

Engine Make: VOLVO

Engine Model: VED16




Engine: D16F500

HP Description: 475




Rear axle: RTS1857A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR I Shift

Desc./Compl.I attached codes and software verisons to eservice.Owner compaint is he drives on highway for a extend period of time come up to a stop light and clutch wont release.trys to pull him thru stop light.till he really mashes the foot brake. Of course truck doesnt do it today! Hes changed the tank ck valve and clutch solinod valve.Im going to ck for debrie in tank and preform clutch solinoid valve ck.and im going to ck air tank psi.Is there any other thing i should ck or update for this problem? If I cant find anything I am shipping truck down road.

ResponseNA

Activity Notes


04/25/2011 10:30:46

MATTHEW BEAUCHAMP

Public Web Response All Tech Support covers is diag time and it is still up to warranty for review.

04/25/2011 10:13:06 SHANE BENSON Public Web Update are you paing for entire repair? if so how much?

04/25/2011 10:07:50 SHANE BENSON Public Web Update

total time was 2.8hrs. t.d 2 times and drove 1/2 hr each.replaed fitting.preformed clutch test and dia.

04/25/2011 10:05:16

SHANE BENSON Public Web Update 1hr.

04/25/2011 09:56:57


Closing SR#, can reopen if truck returns with issue, just call and let us know. After subtracting SRTs how much diag time was involved?

04/25/2011 09:46:29 SHANE BENSON Public Web Update Preformed clutch valve test and attached to RO.

04/25/2011 09:43:23 SHANE BENSON Public Web Update

Is that air line bigger what is different? We had fitting to trans ecu.so i fixed air leak.we didnt have TPI. dirver will call me if a prob.he said it might take 3 weeks to act up.

04/25/2011 09:40:44

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'JOB CARD JD HOWARD2' has been added.

04/25/2011 09:00:39


If you need to replace air hose with part number 85124264 then TPI would apply.



04/25/2011 08:38:02

SHANE BENSON Public Web Update

yes he did replace the parts on trans clutch valve and tank ck valve.While cecking truck out i found trans supply fitting leating to trans control unit.does TPI 432-017 fix this air leak? The leak is supply side no to clutch side if this helps. the TPI doesnt really list out anything but parts.will this fix my leak if i order these parts. in picture just showes rh side to tecu.not right side that i need.Im going to fix air leak and release truck. If you have better description can u attach to eservice. thank you.

04/25/2011 08:19:54

KEVIN CHERNUTAN

Public Web Response

sounds like you are in the right direction checking for debree in tanks. from your story the owner changed these parts? Just confirm that he did replace parts listed in description most of that time if we have good system air pressure to the transmission we have a faulty CVU.

04/25/2011 08:12:24


Internal Notes An attachment with filename 'JOB CARD JD HOWARD' has been added.

04/25/2011 08:08:21 SHANE BENSON Public Work Performed none yet.









Sub Area 2: Sub-Status: Resolved Created By: DERRICK OTIS



Customer / Repairing Dealer InfoCall Back Name: DERRICK OTIS

Call Back #: 5854241250

Contact First Name: DERRICK

Contact Last Name: OTIS

Dealer ID: 5472D

District #:

Customer #:


Main Phone #: 5854241250

Main FAX #:

Street Address 1: 2654 W HENRIETTA RD

Street Address 2:

City: ROCHESTER

State / ZIP: NY / 146232328



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: BUFFALO

State / ZIP: NY /



Chassis Number:

Registration #:

VIN / Serial #: 4V4N19EG09N

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F375

HP Description: 375

Rear axle: RS1045SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:


Desc./Compl.Customer states: Transmission surges at stops. Inactive Fault MID 130 PPID 50 FMI 11 Clutch Load, Unidentifiable error. 2 occ (2 week old time stamp)

ResponseNA

Activity Notes


04/28/2011 15:48:17

MICHAEL VINCOLI Public Web Response Issue resolved. Will close the case.

04/28/2011 15:23:56

DERRICK OTIS

Public Web Update Performed Trans/Clutch calibration in VCADS. Road tested after calibration, shifting properly, no surge, no slipping when stopped.

04/28/2011 10:51:46

MICHAEL VINCOLI

Public Web Response Advise to perform the clutch calibration test as per GD. Report the results.

04/28/2011 10:45:19

DERRICK OTIS Public Work Performed

Road tested and verified, Feels like clutch is not disengaging when rolling to stop, once stopped truck feels like clutch is repeatedly engaging to slip point and disengaging. No Active Faults. No noise from trans, oil level OK. Is there a possible Software update or Calibration issue? Reccomendations?




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Web SR Owner: ERIC RYMER





Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: KENNETH SHELTON



Customer / Repairing Dealer InfoCall Back Name: KENNETH SHELTON

Call Back #: 8632928383

Contact First Name: KENNETH

Contact Last Name: SHELTON

Dealer ID: 5276D

District #:

Customer #:

Dealer Name: NEXTRAN TRUCK CENTER - AUBURNDALE

Main Phone #: 8632928383

Main FAX #:

Street Address 1: 4425 AVENUE G NW

Street Address 2:

City: WINTER HAVEN

State / ZIP: FL / 338806201



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: ELK GROVE VILLAGE

State / ZIP: IL /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift/ Clutch Pulling

Desc./Compl.customer reports that the trans. will keep pulling while coming to a stop.the problem happens in forward gears and mainly reverse.

ResponseNA

Activity Notes


06/16/2011 13:14:44 ERIC RYMER Public Reopen reopened case for diag time

05/18/2011 11:55:31

KENNETH SHELTON

Public Web Update i have added the time work sheet for the repair on truck,the case can be closed now,i just needed to add this work sheet.thanks.

05/18/2011 11:55:12


Internal Notes An attachment with filename 'SCAN3272_000' has been added.

05/18/2011 11:50:53

MATTHEW BEAUCHAMP Internal Reopen Kenny wanted to add diag time worksheet.

05/17/2011 11:57:15

KENNETH SHELTON

Public Web Update

checked the air pressure coming from the pass through,was fine,replaced the switch,completed the vcads,found that the new switch reads at 3 psi,test drove the truck in the city,stop and go,for 1 hr 45 mins.,found no further problems or codes when we returned to the shop.i will turn the old sensor in for warranty.truck is complete ready to go back to the customer.thanks for all of the help.

05/17/2011 07:53:00

KENNETH SHELTON

Public Web Update the application switch is working correctly,the air pressure on the dash is the same as whats going to the service brakes.what next?

05/17/2011 08:34:11


Contacted Kenneth states that sometimes light in Vcads comes on @10 psi and then sometimes comes on @ 30 PSI. CVU,CCA and clutch has been changed. Informed Kenneth that switch should close @ 2 to 6 PSI to replace brake switch and report back. part 20489118

05/16/2011 17:21:29

KENNETH SHELTON Public Web Update

i habe went through the wiring diagrams online,i cannot find the brake pedal switch on the pass through,i have found application pressure sensor,park brake sensor,engine brake sensors and rear brake pressure sensor,is this sensor called something besides a brake pedal switch?

05/16/2011 17:57:45

JEREMIAH BOWLES

Public Web Response its the apllication sensor

05/16/2011 13:45:04


the switch is on the transducer,where is the transducer and what are the wire numbers going to the switch?

05/16/2011 14:02:06

MATTHEW BEAUCHAMP

Public Web Response The transducer is on the passthrough. Use schematic to determine wire numbers.

05/16/2011 KENNETH Public Web Update i cannot check the switch,i have removed the panels,found that the brake

pedal does not have a switch.should i install a switch and is there a



11:19:22 SHELTON connector in the wiring harness some where to plug the switch in?

05/16/2011 13:16:23

ERIC RYMER Public Web Response Kenny, the brake switch is located on the transducer. they were on the brake pedal only when they first came out.

05/16/2011 11:00:07

KENNETH SHELTON Public Web Update we need to replace the brake pedal switch?

05/16/2011 11:01:48

MICHAEL VINCOLI Public Web Response Replace it if once confirmed faulty by physically checking with a DVOM.

05/16/2011 08:41:32

KENNETH SHELTON

Public Web Update

we completd the tests,found that the brake pedal switch reads nothing on the computer when the brake is applied,the brake light switch,the test will show a green light when the brakes are depressed around 10 to 25 psi.we completed the test 3 times and the psi was from 10 to 25 psi,reads different every test.the truck was running while doing tests.the truck has not been towed has far has we know.the miles on the unit are 279,364.

05/16/2011 10:28:02

MICHAEL VINCOLI Public Web Response Advise if the switch was replaced and still have the same issue?


Ken, what I would like you to do is to connect a known good air pressure gauge to a service brake chamber with a long enough hose to reach to the cab. Start VCADS test 3845-08-03-01 - Brake Contacts, Test. Slowly depress the service brake pedal until VCADS signals the brakes have been applied and then record the value on the gauge in this eService. How many miles are on this unit? Has this truck been towed as far as you know? ~Tim

05/13/2011 16:03:54

JEREMIAH BOWLES

Public Web Response I am sending a request to power train to look at this problem will advise back

05/13/2011 11:37:14

KENNETH SHELTON

Public Web Update

we have programmed and completed the tests that was advised.test drove the truck,found to have the same problem,this time the trans. kept pulling in 8th gear when coming to a stop.i have attached the job card to the e-serve.what next?

05/13/2011 09:52:28


05/12/2011 16:34:10


Ken, our system is not showing you successfully programmed MID130. please campaign program MID130 using campaign F0250 connected to central systems and NOT intermediate storage. Calibrate the trans. road test. And then perform 4320-08-03-32 PWM Valves Clutch Test, 4320-08-03-01 Clutch Cylinder Test & 4111-08-03-02 Clutch Wear Check Test. Attach the job card to this eService.

05/12/2011 09:56:23

KENNETH SHELTON

Public Web Update we have reprogrammed the tecu and calibrated the clutch again.test drove,found to have the same problem.what next?

05/11/2011 16:17:40


the cvu,cca,clutch assembly,pilot bearing,air fitting and the trans. and clutch has been programmed from last week until today.what should we do next?

05/11/2011 15:43:15

KENNETH SHELTON

Public Web Update

we found the air fitting,test drove the truck for 30 mins.,found that when we returned to the yard,the truck tried to keep pulling in 6th gear.i put the trans. into reverse and the trans. kept pulling in this gear also.what should we try next?

05/11/2011 16:24:18

MATTHEW BEAUCHAMP

Public Web Response Reprogram mid130 and do clutch cal again after that.

05/11/2011 15:56:09

MATTHEW BEAUCHAMP Public Web Response Has CVU & CCA been replaced?

05/10/2011 11:02:08

DWIGHT FUSSELL

Public Web Update Are you talking about the air fitting assembly.Does the hose come with it.and could i get a part number for it.

05/10/2011 11:02:25

DWIGHT FUSSELL Public Web Update

we have tried to find just the fitting,cannot find the part number in our parts system,when we replaced the cvu,the fitting came with the new valve.do you have a part number for just the fitting?

05/10/2011 10:19:38

DWIGHT FUSSELL

Public Web UpdateI pulled the air fitting out and there was air stored in the trans and when i took the fitting out the screen and a little plastic round solid peice blew out of the cvu.what supost to be under the fitting.but the screen was not clogged.

05/10/2011 11:10:06

FRANKLIN SMALL

Public Web Response The hoes does not come with it. Check with Parts Spec. for part #. 336-393-2526

05/10/2011 08:59:54

DWIGHT FUSSELL Public Web Update

truck came back to shop for the trans keeps pulling programed the clutch and callabrated under option 3 and test drove truck and the trans keeps pulling.

05/10/2011 10:37:25

FRANKLIN SMALL Public Web Response Replace the fitting assy.

05/10/2011 09:06:12

FRANKLIN SMALL

Public Web Response Check the air fitting at the CVU for the filter turned or clogged up.

05/09/2011 KENNETH the tecu was programmed and calibrated 2 days ago when the clutch was



14:52:36 SHELTON Public Web Update replaced,should i program and calibrate again?

05/09/2011 13:34:18

KENNETH SHELTON


this truck was just in the shop last week for the same problem.last repair was changing the clutch and pilot bearing.we were also told before the clutch replacement to change the cvu and the cca.all of these parts are new and the trans.,clutch has been calibrated.the x-1 factor was reset when the clutch was changed.the truck has the same problem,what should we look at next?

05/09/2011 15:11:07

JEREMIAH BOWLES

Public Web Response yes recalibrate and use option 3 clutch replacement

05/09/2011 14:16:06 WILLIAM HAGA Public Web Response Program Mid130, Calibrate the TECU and Clutch to see if this issue returns.









Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: MIKE CLARK



Customer / Repairing Dealer InfoCall Back Name: MIKE CLARK

Call Back #: 4078551200

Contact First Name: MIKE

Contact Last Name: CLARK

Dealer ID: 5275D

District #:

Customer #:

Dealer Name: NEXTRAN CORPORATION

Main Phone #: 4078551200

Main FAX #:

Street Address 1: 2200 W LANDSTREET RD

Street Address 2:

City: ORLANDO

State / ZIP: FL / 328097900



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: BURR RIDGE

State / ZIP: IL /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift/ CCA issues

Desc./Compl.Truck came in with trans. issues. It has an Ishift. Complaint is that the trans when braking keeps pushing the truck.

ResponseNA

Activity Notes


05/10/2011 12:42:20 MIKE CLARK Public Work Performed

I performed SP437027 open campaign. I calibrated clutch. All was ok. Have green light. I cleared all codes and road tested. Half way thru roadtest, check trans light came on. I pulled codes to have active mid130 Psid27 fmi8.I performed test in GD.I performed PMW valve test. Leak down test was ok (1.358). I performed engaugement test. Fast was 150, slow was 0. Final results of test said to remove trans. Can you assist please? MC

05/10/2011 13:26:06

WILLIAM HAGA

Public Web ResponseIf the air pressure to the CCV is 120 psi, Remove transmission and replace the CCA. Check the condition of the clutch and pressure plate. Calibrate the clutch





SR Area: Reliability Func. Group: 4111-clutch, complete SR Group: NA - Truck - Reliability







Call Back #: 7012825400



Dealer ID: 5555D

District #:

Customer #:


Main Phone #: 7012825400

Main FAX #:


Street Address 2:

City: FARGO

State / ZIP: ND / 581046904



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DETROIT LAKES

State / ZIP: MN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Goodwill #:


Km / Hr / Mi: 343015

Unit: Mi

Summary5555D / TOM SAUNDERS / truck lurches [FOLTZ]

Desc./Compl.Tim. driver complaint is that truck lurches while at a stop sign and is harsh shifting. Pulled codes. see attatched.

ResponseNA

Activity Notes



Tim. I test drove and it drove fine/shifted fine. current mileage is 34015. I spoke to Don at Foltz and this seems to be an intermittent issue. According to Don the driver does not clear the codes out. I believe were going to release the truck for more codes and a solid backbone of evidence of more transmission issues.


Tom, have you road tested to verify the complaint? What have you discovered in your investigation? I see only 2 trans related codes with 1 occurrence each… is the customer able to clear the codes on his own? what is the current mileage? ~Tim

05/11/2011 08:19:47

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename ' has been added.









Sub Area 2: Sub-Status: Resolved Created By: BRYAN WILDEY



Customer / Repairing Dealer InfoCall Back Name: BRYAN WILDEY

Call Back #: 8026583314

Contact First Name: BRYAN

Contact Last Name: WILDEY

Dealer ID: US5280

District #: 7557

Customer #: 5280D

Dealer Name: SHELDON TRUCKS, INC

Main Phone #: +18026583314

Main FAX #:

Street Address 1: 137 AVENUE A

Street Address 2:

City: WILLISTON

State / ZIP: VT / 05495



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: SAINT ALBANS

State / ZIP: VT /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift/ Clutch Pulling

Desc./Compl.When driving the truck coming to a stop the truck treys to keep driving through the intersection. it will jumps when put in gear like the clutch is still partly in engaged or if you are in gear and let your foot off the brake it will take off at idle speed.

ResponseNA

Activity Notes


06/08/2011 08:17:55

BRYAN WILDEY Public Web Update it was the switch Thanks

06/03/2011 11:55:06

BRYAN WILDEY

Public Work Performed Have changed clutch valve on side of trans. did the software up grade (sp 432-027) and the transmission and clutch calibration.

06/03/2011 12:07:09

WILLIAM HAGA

Public Web Response

Perform the Clutch and TECU function test and attach the job card from these test. Need to check the function of the service brake test and see how much brake pressure is required to get switch status to pass. Have had some service brake switches cause this. Should trip 2-3 psi.









Sub Area 2: Sub-Status: Resolved Created By: BILL ROTH



Customer / Repairing Dealer InfoCall Back Name: BILL ROTH

Call Back #: 2607495061

Contact First Name: BILL

Contact Last Name: ROTH

Dealer ID: 5074D

District #:

Customer #:


Main Phone #: 2607495061

Main FAX #:


Street Address 2:

City: NEW HAVEN

State / ZIP: IN / 467749495



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: NAPOLEON

State / ZIP: OH /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 300

Engine Make: VOLVO

Engine Model: VED16




Engine: D16F500

HP Description: 475




Rear axle: RTS1857A



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Estimated

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR US I-Shift Shifting Issue

Desc./Compl.CUSTOMER COMPLAINS THAT I-SHIFT TRANNY HAS PROBLEM. WHEN COMING TO A STOP LIGHT AND SLOWS DOWN WHEN APPLING BRAKES IT IS SUPPOSED TO GO INTO NEUTRAL. NOW ITS LIKE IT WILL NOT GO INTO NEUTRAL, IT KEEPS TRYING TO PULL HIM THROUGH THE INTERSECTION AND MANY TIMES HE HAS ALMOST GOTTEN INTO ACCIDENTS. HAS BEEN IN MANY DEALERSHIPS AND THEY HAVE CLEANED SENSORS AND CHECKED AIR AND PERFORMED MANY THINGS, BUT STILL IS ACTING UP. UNIT HAS NO MALIFUNCTION LIGHT WHEN PROBLEM OCCURS. GOES TO 1800 RPM BEFORE MAKING 2ND GEAR SHIFT, THEN MAY SKIP SHIFT TO 7TH GEAR AND INDICATOR SHOWS NEEDS TO DOWN SHIFT.

ResponseNA

Activity Notes


06/22/2011 11:19:07 BILL ROTH Public Web Update

CUSTOMER HAD PURCHASED CLUTCH UNIT VALVE AND HAD IT REPLACED. ALSO HAD CHECK VALVE IN AIR TANK REPLACED AND PRESSURE WERE SAME AS TRUCK AIR 120 PSI.

06/22/2011 11:28:10

DANIEL BAIRD

Public Web Response Case closed

06/14/2011 13:44:48 BILL ROTH Public Work Performed

SEE PRIOR E-SERV 1-1564557621. TRUCK IS STILL ON ROAD TRYING TO DETERMINE REPAIR PATH.

06/14/2011 14:25:25


Advise to confirm that there is system air pressure at the CVU on the side of the transmission. If so replace the CVU and perform a clutch calibration test. Report the results.









Sub Area 2: Sub-Status: Resolved Created By: DAN GARDNER



Customer / Repairing Dealer InfoCall Back Name: DAN GARDNER

Call Back #: 4028966900


Contact Last Name: GARDNER

Dealer ID: US5451

District #: 7557

Customer #: 5451D

Dealer Name: VOLVO TRUCKS OF OMAHA

Main Phone #: +4028966900

Main FAX #:

Street Address 1: 11351 SOUTH 153RD STREET

Street Address 2:

City: OMAHA

State / ZIP: NE / 68138



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: GRETNA

State / ZIP: NE /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 780

Engine Make: VOLVO

Engine Model: D13




Engine: D13F485

HP Description: 475




Rear axle: RTS1857A



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:


Desc./Compl.customer says clutch wont disengauge at stop have faults ppid 50 fmi 0 and 11 2 times on fmi 0

ResponseNA

Activity Notes


06/22/2011 09:27:43

DAN GARDNER

Public Web Update did road test and clutch works properely but no creaping going to relaese to service

06/22/2011 09:14:10

DAN GARDNER Public Web Update

did cal truck still creaps forword and backwords order cuv will report back later

06/22/2011 08:23:35

DAN GARDNER Public Work Performed

tryed gd for help none did aclutch cyclinder test sensor value .94 stroke lenth .46 clutch wear data .94clutch wear stored data 1.0 diff .1 can i do a calabration

06/22/2011 08:42:56


Advise to perform a clutch calibration test. Check and confirm that there is system air pressure at the CVU on the side of the transmission. If ok replace the CVU. Report the results.












Call Back #: 2607495061



Dealer ID: 5074D

District #:

Customer #:


Main Phone #: 2607495061

Main FAX #:


Street Address 2:

City: NEW HAVEN

State / ZIP: IN / 467749495



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: NAPOLEON

State / ZIP: OH /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 300

Engine Make: VOLVO

Engine Model: VED16




Engine: D16F500

HP Description: 475


Rear axle: RTS1857A





ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift/ Transmission Pulling when brakes applied

Desc./Compl.This i shift trans wont stop pulling once brakes are applied. is this the same switch as brake switch? if not where is it?

ResponseNA

Activity Notes


07/13/2011 13:33:59

SHANE BENSON Public Web Update

check sls with vacds and light not coming on with over 9psi.removed and relaced sls and retest.light comes o with pedal now.drove truck in town to make sure works.all good now released truck.

07/13/2011 12:36:29

SHANE BENSON Public Work Performed

test drove to confirm complaint. you have to mash breaks to get truck stopped.

07/13/2011 12:41:18

WILLIAM HAGA

Public Web Response

Parking brake, Service brakes? Need to check the service and parking brake switch functions. 2-3 psi to close the service brake and when the parking brake is applied this switch is suppose to close to ground. Need to check function of the switches.Has the clutch and tecu been calibrated?









Sub Area 2: Sub-Status: Resolved Created By: SHAWN SHADDEN




Call Back #: 503-285-7667 X230



Dealer ID: US5880

District #: 7557

Customer #: 5880D

Dealer Name: TEC EQUIPMENT INC

Main Phone #: +5032857667

Main FAX #:

Street Address 1: 750 NE COLUMBIA BLVD.

Street Address 2:

City: PORTLAND

State / ZIP: OR / 97211



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR I-Shift

Desc./Compl.This truck was is are shop two weeks ago for the mid 130 campaign and also the driver had a complant that the clutch didnt disengage wright away.We found a air leak at the c.c.v fitting on the side of the tranny.We replaced the fitting and test drove the truck and return it. The driver is having the same problem,after driving the truck for 4 hrs up north when he gets it rush hr and has to stop the truck still pulls while his foot is on the brakes.Its pulls and loads down the engine for a few seconds and then disengages.He has come very close to rear ending cars.

ResponseNA

Activity Notes


09/27/2011 16:57:23

DARRIN KING Public Web Update

Thanks for the help, C V U is in & has cured the problem, ok to close the case, 3.7 hr diag.

09/21/2011 11:40:13


Advise to confirm that there is system air pressure at the CVU on the side of the transmission. If so replace the CVU reporting the results.

09/21/2011 11:12:07

SHAWN SHADDEN


Pull the truck in to the shop.Check for codes there was one inactive fault for clutch load plate but this is date back 12/8/11.Preform pwm valve test,clutch cyl test,tranny and clutch pull cali.Drove the truck the clutch is slow to disengage.Thanks Shawn









Sub Area 2: Sub-Status: Resolved Created By: MARC TORRES



Customer / Repairing Dealer InfoCall Back Name: MARC TORRES

Call Back #: 6022584500

Contact First Name: MARC

Contact Last Name: TORRES

Dealer ID: 5706D

District #:

Customer #:

Dealer Name: ARIZONA TRUCK CENTER, INC.

Main Phone #: 6022584500

Main FAX #:

Street Address 1: 2402 S 19TH AVE

Street Address 2:

City: PHOENIX

State / ZIP: AZ / 850096931



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: BURLEY

State / ZIP: ID /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



AT2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift/ Clutch Codes

Desc./Compl.Customer compains truck gets stuck in gear when coming to a stop and keeps trying to go.

ResponseNA

Activity Notes


10/27/2011 12:52:20 ERIC OAKLIEF Public Web Update 4.7 total diag time. and that is minus the srt times.

10/27/2011 11:50:42

MATTHEW BEAUCHAMP

Public Web Response Seperate diag time and SRTs please.

10/27/2011 11:47:59 KEVIN OTT Public Web Update

OK REPLACED STOP LAMP PRESS. SWITCH, ROADTEST UNIT AND NOW IT NO LONGER STAYS IN HIGHER GEAR AND CLUTCH DISENGAGES, TOTAL TIME IN JOB IS 10.3 HRS. THANKS,KEVIN OTT

10/26/2011 19:42:54

KEVIN CHERNUTAN Public Web Response yes, 14 psi is too high for the switch to just come on try changing switch.

10/26/2011 19:35:59

EDGARDO TORRES

Public Web Update note in the brake test the brake light switch is the only one coming on is that the one i am looking for wen reading the air pressue

10/26/2011 19:30:11

KEVIN CHERNUTAN

Public Web Response That sounds too high replace brake switch.

10/26/2011 19:26:21

EDGARDO TORRES Public Web Update

performed the brake contact test pressure is 14-20psi when the light turns green

10/26/2011 18:28:59

KEVIN CHERNUTAN

Public Web Response ok, waiting for the rest of the results.

10/26/2011 18:10:48 ERIC OAKLIEF Public Web Update

there is no measurable movement in the input shaft. we are going to perform the requested test and report the results.


in addition, please answer if the input shaft has measureable up/down or in/out movement as measured at the pilot bearing area. ~Tim

10/26/2011 10:10:30


Second request: Use VCADS Operation 3845-08-03-01 (Brake Contacts, Test) & an air pressure gauge connected to the service side of a brake chamber. Start the test and record the amount of air pressure supplied to the chamber when the light turns green. Make several recordings to insure repeatability and compare with sensor spec and advise

10/26/2011

REMOVED TRANS. INSPECT CLUTCH CYLINDER ITS GOOD, IT MOVES BACK AND FORTH FREELY NO BINDING, WITH CYLINDER PUSHED BACK AND PLUG INSTALLED CYLINDER STAYS IN PLACE IT DOESN'T BLEED OFF, NEXT REMOVE PRESSURE PLATE AND DISC LOOKS BRAND NEW, NO SIGNS OF OVERHEATING ON BOTH PEICES, THEN GOT INFO. THAT TRUCK WAS IN VOLVO DEALER IN UTAH



09:56:54

KEVIN OTT Public Web Update

(5720D) BACK IN MAY 2011 WITH MILEAGE OF 316,805 WITH SAME COMPLAINT AND THEY DID A E-SERVICE CASE, THEY REPLACED PRESS. PLATE,DISC,CCA, AND CLUTCH CYLINDER, AND PROGRAMMED MID:130 AND CLAIBRATED, I DON'T KNOW IF THEY UPDATED VDA WITH X1 VALUE FOR NEW CLUTCH? TOTAL TIME IN JOB @ THIS POINT IS 10.4 HRS. THANKS, KEVIN OTT

10/25/2011 09:05:35

ERIC OAKLIEF Public Web Update we have 6.5 hrs on the job at this time.

10/24/2011 19:43:02

KEVIN CHERNUTAN

Public Web Response Remove transmission, inspect clutch and CCA on input shaft.

10/24/2011 19:41:45


An attachment with filename 'TEST AFTER ACTUATOR REPLACEMENT' has been added.

10/24/2011 19:39:13

EDGARDO TORRES

Public Web Update re-did the tranns fuction test after replaceing the actuator tranns is still acting up and not wanting to slow down to stop attached the job card


Use VCADS Operation 3845-08-03-01 (Brake Contacts, Test) & an air pressure gauge connected to the service side of a brake chamber. Start the test and record the amount of air pressure supplied to the chamber when the light turns green. Make several recordings to insure repeatability and compare with sensor spec and advise ~Tim

10/21/2011 14:19:57

FRANKLIN SMALL Public Web Response Replace the actuator on the side of the transmission.

10/21/2011 14:08:10 KEVIN OTT Public Web Update

PERFORM ALL TESTS AS REQUIRED AND ATTACHED JOB CARD TO CASE, WHEN PERFORMING THE GEARS TEST:7TH,8TH,9TH,10TH HAD YELLOW TRIANGLES FOR GEAR ATTAINED ALL OTHER GEARS SHOWED GEAR SELECTED AND ATTAINED, WHEN DRIVING TRUCK UP TO SHOP TRANS. STARTED OUT IN 4TH THEN SHIFTED TO 6TH THEN 7TH AS I SLOWED DOWN TRANS. SHIFTED BACK INTO 6TH AND WOULD SHIFT DOWN SO TRUCK WANTED TO KEEP GOING EVEN FOOT ON BRAKE PEDAL THEN FINALLY IS SHIFTED FORM 6TH TO 2ND. WHEN STOPPED. THANKS,KEVIN OTT

10/21/2011 14:05:15



10/21/2011 09:14:47


Perform the Clutch and TECU function test and attach the job card to the case.

10/21/2011 09:08:23 ERIC OAKLIEF Public Web Update what test?

10/20/2011 22:17:38

MICHAEL VINCOLI

Public Web Response Advise to refer to this test in GD.

10/20/2011 21:51:09

EDGARDO TORRES Public Web Update

highest starting gear is 6. i am confused on what fuction test you need performed

10/20/2011 14:36:20

WILLIAM HAGA Public Web Response What is the setting of the highest starting gear? Perform the Clutch and TECU function test and attach the job card to the case.

10/20/2011 13:51:10

MARC TORRES Public Web Update Also calibrated clutch after software update. All ok.

10/20/2011 13:49:42 MARC TORRES Public Web Update Already have 2 hours on job.

10/20/2011 13:49:03

MARC TORRES Public Work Performed

Road test and duplicate the compalint. Tranny will not shift down and when come to a complete stop, tranny will be in 4th or 6th gear and makes a pop in tranny then comes to a complete stop. Has MID 130 PPID 50-clutch load on plate FMI 11 inactive 5 counts. Updated engine ecu from 21557605 to 21695579 and tranny ecu from 21529607 to 21668296. Cleared codes and road test with same problem. No codes present.









Sub Area 2: Sub-Status: Resolved Created By: STEVE VOLDEN



Customer / Repairing Dealer InfoCall Back Name: STEVE VOLDEN

Call Back #: 608-244-3506


Contact Last Name: VOLDEN

Dealer ID: 5200D

District #:

Customer #:

Dealer Name: MADISON MACK SALES, INC

Main Phone #: 6082443506

Main FAX #:

Street Address 1: 3722 COMMERCIAL AVE

Street Address 2:

City: MADISON

State / ZIP: WI / 537141212



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DE FOREST

State / ZIP: WI /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RTS1857A



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS07 I-Shift

Desc./Compl.TRANS SOMETIMES DOES NOT SEEM TO SHIFT INTO NEUTRAL .COMING TO A STOP SIGN.

ResponseNA

Activity Notes


11/09/2011 14:34:44 DANIEL BAIRD Public Web Response Recal clutch and trans, Retest, Report back.

11/09/2011 14:26:53



11/09/2011 14:22:16 STEVE VOLDEN Public Work Performed

HAVE ROAD TESTED AND VERIFIED COMPLAINT .DID SEVERAL TESTS FOR CLUTCH ALL PASS OK.WILL ATTACH JOB CARD HAS NO AIR LEAKS ON TRANS AND NO FAULT CODES RELATED








Sub Area 2: Sub-Status: Resolved Created By: JUSTIN KUCK



Customer / Repairing Dealer InfoCall Back Name: JUSTIN KUCK

Call Back #: 7153594216

Contact First Name: JUSTIN

Contact Last Name: KUCK

Dealer ID: 5576D

District #:

Customer #:

Dealer Name: WAUSAU TRUCK CENTER, INC.

Main Phone #: 7156922250

Main FAX #:

Street Address 1: 1039 KRONENWETTER DR

Street Address 2:

City: KRONENWETTER

State / ZIP: WI / 54455



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 670

Engine Make: VOLVO

Engine Model: D13




Engine: D13F435

HP Description: 425


Rear axle: RTS1857A





ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift Clutch Hanging

Desc./Compl.Have this unit in the shop with the complaint of the clutch seems to hang up when you want to slow down or come to a stop. Driver also said that when you are trying to pull into a shop, or just a small hill a low speeds it wants to just keep pulling and not stop.

ResponseNA

Activity Notes


12/06/2011 15:46:55


Internal Notes An attachment with filename 'moodie ro 152254' has been added.

12/06/2011 15:46:27 JUSTIN KUCK Public Web Update attached as needed

12/06/2011 15:29:45

JEREMIAH BOWLES

Public Web Response yes

12/06/2011 15:27:55

JUSTIN KUCK Public Web Update Once the sheet is filled out do I attach and send it back to you for review?

12/06/2011 14:28:09


An attachment with filename 'DiagTime Policy 12-06-12 - VOLVO' has been added.

12/06/2011 14:26:59

DANIEL BAIRD Public Web Response Fill out new Diag sheet attached,

12/06/2011 14:19:31 JUSTIN KUCK Public Web Update

Programmed the MID 130 and performed the clutch and transmission pulling position. Verified repair and found that unit is fine now. What kind of extra diagnostic time can we get for this?


Has the Mid130 been programmed, Calibrate the TECU and Clutch as requested to see if this issue returns?

11/29/2011 11:19:50


Internal Notes An attachment with filename 'MOODIE' has been added.

11/29/2011 09:38:08


Has the clutch and tecu function test been performed? Attach the jobcard from these test. Program Mid130 Calibrate the TECU and Clutch, Road test with VCADS connected and monitor system functions and if this issue returns, check to see what is requesting engagement and air pressures,

Went out and test drove truck. Found that it does seem to want to keep



11/29/2011 09:31:03

JUSTIN KUCK Public Work Performed

pulling when you let off or just have it idling. If you touch the brake pedal it will kick out and come to a stop and if you are on a hill it will start to roll backwards. Checked for fault codes and found MID 130 PPID 50 FMI 11 occ 6 inactive. I checked and found that there is the comprehensive version of software in the ecu. Could this be a programming issue?








Sub Area 2: Sub-Status: Resolved Created By: LEE HIGGINS



Customer / Repairing Dealer InfoCall Back Name: LEE HIGGINS

Call Back #: 9013453270

Contact First Name: LEE

Contact Last Name: HIGGINS

Dealer ID: 5726D

District #:

Customer #:


Main Phone #: 9013453270

Main FAX #:


Street Address 2:

City: MEMPHIS

State / ZIP: TN / 381163601



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: MEMPHIS

State / ZIP: TN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryI Shift

Desc./Compl.TRANS KEEPS TRYING TO PULL WHEN COMES TO A STOP. HAS TO PUT IN NEUTRAL AND STAND ON BRAKE PEDAL TO GET IT TO STOP

ResponseNA

Activity Notes


01/10/2012 17:44:14 DAVID HILL Public Web Response Replace the CVU on the side of the transmission and then do a clutch recal.

01/10/2012 17:42:08

LEE HIGGINS Public Work Performed Duplicated complaint. recalibrated clutch and operated ok until driver picked up the truck. Would you try a servo valve?













Call Back #: 503-285-7667



Dealer ID: 5880D

District #:

Customer #:


Main Phone #: 5032857667

Main FAX #:


Street Address 2:

City: PORTLAND

State / ZIP: OR / 972111406



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS07 I-Shift

Desc./Compl.The driver states that the clutch will not disengage right away at times.He noticed that its bad when he is in traffic. Inactive faults are mid 130 psid 27 fmi 8 2 counts mid 130 psid 204 fmi 9 1 counts mid 130 psid27 fmi 14 1 counts mid 130 ppid 50 fmi 11 37 counts

ResponseNA

Activity Notes


01/31/2012 12:31:55

FRANKLIN SMALL Public Web Response Closing case

01/31/2012 12:19:29 DARRIN KING Public Web Update

New trans is in, working good now, ok to close the case, 4.3 hr diag in repair.

01/25/2012 10:21:59


Internal Notes An attachment with filename 'REPORT_561285A' has been added.

01/25/2012 10:11:56


Please attach the job card showing all the fault codes present when the vehicle arrived at your facility. You will need to replace the complete unit as there is no field repair for this failure mode. Please order a reman as a replacement. You will also need to record the replacement unit's model/serial in this eService. ~Tim

01/25/2012 09:51:36

SIEBEL ADMINISTRATOR Public Notes

An attachment with filename 'N_273855_2012-Jan-25_06-34-32_GDR_O' has been added.

01/24/2012 20:24:01

WILLIAM HAGA Public Web Response Attach the job card from test and trouble shooting performed.

01/24/2012 17:35:33

SHAWN SHADDEN Public Web Update

Inspected cca and the postion sensor.They look good,but there is 70 thousands up and down movment in the input shaft.Thanks

01/24/2012 11:02:44 DANIEL BAIRD Public Web Response Pull trans and replace the CCA and check sensor.

01/24/2012 10:19:45


This truck was here in the shop back on 9/20/11 and the cvs on the side of the tranny was replaced.He said it worked good until a few weeks back.We t/s the ppid 50 fmi 11 and everthing checked out good..Preformed tranny and clutch pull cal and leak test.everything sounded good.Preformed clutch autuator test and it passed.What are we missing?Thanks Shawn








Sub Area 2: Sub-Status: Resolved Created By: TOM THORESEN



Customer / Repairing Dealer InfoCall Back Name: TOM THORESEN

Call Back #: 6095863333


Contact Last Name: THORESEN

Dealer ID: 5061D

District #:

Customer #:

Dealer Name: BERGEY'S TRUCKS, INC.

Main Phone #: 6095863333

Main FAX #:

Street Address 1: 5 CROSSROADS DR

Street Address 2:

City: TRENTON

State / ZIP: NJ / 086913306



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: LEVITTOWN

State / ZIP: PA /



Chassis Number:

Registration #:

VIN / Serial #: 4V4M19DF49N

Model: VNM

Product Type: VNM


Engine Make: VOLVO

Engine Model: D11


Engine: D11F365

HP Description: 325

Rear axle: RS1045SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR I SHift

Desc./Compl.Truck came in with complaint of pushing through the brakes. Checked codes, trans has codes MID 130 SID 250 FMI 9, PSID 27 FMI 8, PSID 28 FMI 7 all inactive. After road testing truck and confirming problem no codes came active or changed counts in VCADS. Followed GD for starting gear problems. Fault traced MID 130 PSID 27 FMI 8. checked for leakage, none, performed fast engagement test, values out of range. GD instructed to replace clutch control valve. Removed valve and tested clutch control cylinder by putting air to it, air vented from inside the bell housing, clutch control cylinder never moved. Is this normal or could the CCA be damaged? Also could the CCV cause the truck to try to push through the brakes and should it be replaced? Thank you. Tom T.

ResponseNA

Activity Notes


03/01/2012 10:15:06

WILLIAM HAGA Public Web Response Is this issue corrected? Can this case be closed?

03/01/2012 09:51:13

TOM THORESEN Public Web Update

CCA is installed and calibrated. Truck starts out well. All values within the limis in the calibration.

02/28/2012 10:51:47

MICHAEL VINCOLI

Public Web Response Advise to perform the clutch calibration test after the CCA is replaced reporting the results.

02/28/2012 10:41:48

TOM THORESEN Public Web Update No measurable end play in trans input shaft.

02/27/2012 16:12:04


Pull trans and measure input shaft play and report results. If no measurable end play then replace the CCA.

02/27/2012 15:47:17

TOM THORESEN

Public Web Update Truck is now lurching when it starts, it takes about half throttle to get it going

02/20/2012 13:56:04

TOM THORESEN Public Web Update

replaced CCV, road tested, problem fixed. Truck is no longer pushing through the brakes.

02/20/2012 09:17:59

KEVIN CHERNUTAN

Public Web Response Lets replace Clutch control valve on side of transmission road test and verify results.

02/20/2012 09:06:08

TOM THORESEN

Public Work Performed Road tested read fault codes checked CCV drain plug for leakage Performed leakage test performed fast engagement test removed CCV








Sub Area 2: Sub-Status: Resolved Created By: TOM STORLIE



Customer / Repairing Dealer InfoCall Back Name: TOM STORLIE

Call Back #: 5095758888


Contact Last Name: STORLIE

Dealer ID: 5836D

District #:

Customer #:


Main Phone #: 5095758888

Main FAX #:


Street Address 2:

City: YAKIMA

State / ZIP: WA / 989013926



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR US D13F ishift

Desc./Compl.truck wants to drive thru brakes while stoping

ResponseNA

Activity Notes


03/12/2012 16:40:08

DANIEL BAIRD Public Web Response Return to service.

03/12/2012 16:31:10

TOM STORLIE

Public Web Update I replaced cvu , test drove , no problem , will put back in service and watch it .

03/12/2012 14:02:36


replace the cvu on side of trans and if it still does this then pull trans and replace the cca and drop and check the clutch

03/12/2012 13:36:48

TOM STORLIE Public Web Update

The truck is back . I made an error on Chassis # It should be N 271943 Not N 271934 , sorry Miles 200309 codes M130 / pp50 / f11 / x1 ps27 / f8 / x1 Description Truck dosent want to down shift when comming to a stop . Work performed Test drive , trans would stay in 9 -10th intell almost stopped , then drop to 6th , So 6th was my next start up gear . This happened 50% of the time , then becane irraticly happening . Twice the down shift 10 to 6 happened at the moment the truck was stopping , causing the truck to drive thru the brakes . Slowing down at highway speed there was no downshift , or when useing exhaust brakes . The DID never showed Check ECU , DID always showed gear posistion I performed 4111-08-03-02 clutch wear test X1 value .9 wear .01 4370-07-03-01 option 2 trans/clutch pull possion cal , OK help

02/23/2012 18:57:48


recal the clutch using option 3 clutch replacement then road test if nothing happens release unit...

02/23/2012 18:43:26

TOM STORLIE Public Work Performed

a short test drive checked codes , M130 / PP50 / F 11 / X 4 GD was'nt much help . Just drive it and try to duplacate. I cleared codes and took a longer test drive . start stop and highway . No code returned , clutch performed correct . Whats your advice . Is there something I can check or test . Or put truck back in srevice and watch it .








Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: DANIEL KLINE



Customer / Repairing Dealer InfoCall Back Name: DANIEL KLINE

Call Back #: 3304533868

Contact First Name: DANIEL

Contact Last Name: KLINE

Dealer ID: 5559D

District #:

Customer #:

Dealer Name: YOUNG TRUCK SALES, INC.

Main Phone #: 3304533868

Main FAX #:

Street Address 1: 2230 SHEPLER CHURCH AVE SW

Street Address 2:

City: CANTON

State / ZIP: OH / 447063074



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: INC.

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PLANO

State / ZIP: TX /



Chassis Number:

Registration #:

VIN / Serial #: 4V4MC9EH79N

Model: VNM

Product Type: VNM


Engine Make: VOLVO

Engine Model: D13


Engine: D13F425

HP Description: 425

Rear axle: RT1857SM



AT2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift Clutch Damage Warranty Coverage Question

Desc./Compl.TRUCK LUNGES FORWARD WHEN STOPPED

ResponseNA

Activity Notes


03/02/2012 10:41:36

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'SNV 11-05 Rev 3' has been added.

03/02/2012 10:38:07


Validate the warranty coverage with the warranty group to define this coverage. Replace the failed parts and components, Technical support purpose is for Technical Directives. Print and refer to the Attached SNV 11-05

03/02/2012 09:59:48 DANIEL KLINE Public Work Performed

Have frito unit here not shifting right after basic checks pulled trans found ccv bad bearings fell out when removing trans.Also press plate damadged from ccv wearing into it couple bad springs in disc ccv is under warranty shouldnt the clutch be warrantied do to progressive damadge by ccv? Only codes i had were mid 130 ppid 50 fmi 11 inactive please advise.









Sub Area 2: Sub-Status: Resolved Created By: ALAN ADOLF




Call Back #: 5095758888



Dealer ID: 5836D

District #:

Customer #:


Main Phone #: 5095758888

Main FAX #:


Street Address 2:

City: YAKIMA

State / ZIP: WA / 989013926



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: BURLEY

State / ZIP: ID /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 630

Engine Make: VOLVO

Engine Model: D13

Rear axle load: RAL15.5



Engine: D13F485

HP Description: 475




Rear axle: RT1857SM



AT2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR US I- Shift

Desc./Compl.6th time trk has been in shop for tramsmission complaint since sept 2011.please review history.trk came in on saturday 3-31.complaint clutch would not diengauge at stop-inactive codes mid 130 ppid50 fmi 11 sid 250 fmi 9.test drove trk could not dublicate.tech support not avail on staurday.followed gd diag for inactive codes-check ok-looked for symtom based diag none for complaint-because of past experience and continuing problem removed trans to inspect clutch.

ResponseNA

Activity Notes


04/17/2012 09:59:53

MICHAEL VINCOLI

Public Web Response No response. Case will be closed.

04/02/2012 21:02:52 WILLIAM HAGA Public Web Response Order a reman transmission and complete repair.


Need to check the oil and transmission filter for metal and report the results. Remove the top cover and attach pictures of the damages.

04/02/2012 16:04:28



04/02/2012 16:04:27 ALAN ADOLF Public Web Update job card attached

04/02/2012 12:48:39

MICHAEL VINCOLI Public Web Response Advise to attach the job card to this case.

04/02/2012 12:45:43 ALAN ADOLF Public Work Performed

trans is out clutch looks good.input shaft has excessive up and down play of .045.can see no problem why truck would drive through stop-need advise as to where to go from here.thank you, alan









Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: ALAN ADOLF




Call Back #: 5095758888



Dealer ID: 5836D

District #:

Customer #:


Main Phone #: 5095758888

Main FAX #:


Street Address 2:

City: YAKIMA

State / ZIP: WA / 989013926



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Chassis Number:

Registration #:

VIN / Serial #: 4V4N99EJX9N

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift/.500 input shaft movement

Desc./Compl.customer has truck in thier shop-complaint will shift at very high rpm wants to drive through stop

ResponseNA

Activity Notes


04/03/2012 18:00:37

WILLIAM HAGA Public Web Response Replace all the failed parts and components required.

04/03/2012 17:51:36


Is thier complaint going to be solved with new trans.with input brg so loose is that causing trk to drive through stop? Is that causing a clutch engauge disegauge problem or possibly engaugement problems inside trans? Thank you

04/03/2012 17:45:57


there is no job card customer was doing diag-I can ask for print out of codes-dampner springs are loose and worn from rattling around on disc 25% lining left.has not failed but is worn-we will order transmission for customer.thank you

04/03/2012 17:26:14

WILLIAM HAGA

Public Web ResponseAttach job card of all test performed prior to removing the transmision. Order a reman transmission with .500 movement you have reported in the case. Need to check to see if the clutch and pressure plate need to be replaced.

04/03/2012 17:22:57 ALAN ADOLF Public Work Performed

customer suspected clutch failure removed trans to inspect and found excessive play in input shaft-called dealer I went to inspect input has .500 up down play please advise what steps we should take from this point. thank you









Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: STEVE SCHMITZ

Sub Area 3: Capable and not trained Created By Group:


Customer / Repairing Dealer InfoCall Back Name: STEVE SCHMITZ

Call Back #: 6516360250


Contact Last Name: SCHMITZ

Dealer ID: 5634D

District #:

Customer #:

Dealer Name: NUSS TRUCK GROUP, INC.

Main Phone #: 6516334810

Main FAX #:

Street Address 1: 2195 COUNTY ROAD C2 W

Street Address 2:

City: ROSEVILLE

State / ZIP: MN / 551131009



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: COMPANY

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: SAINT PAUL

State / ZIP: MN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryI Shift

Desc./Compl.(CTM R/O465643) Trans doesn,t shift into neutral when coming to stop sign.

ResponseNA

Activity Notes


04/23/2012 12:35:50

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename '20120423105825853_0001' has been added.

04/19/2012 11:29:37

JEREMIAH BOWLES

Public Web Response

there is a lot of time on this case that isnt in responses, you had 6.1 before even submitting case, case should have been started at 4 hrs for master tech and 2 for non, please fill out and attach diag request form for cases requesting more than 5 hrs

04/19/2012 11:15:46

SCOTT YETTER Public Reopen CVU WAS INSTALLED AND TRUCK ROAD TESTED , EVERYTHING WENT OK . WE'VE GOT 10.7 HOURS INTO IT AT THIS TIME

04/12/2012 15:05:50


Advise to replace the CVU as suspected. Disregard removing the control housing since there is no operational complaint at this time.

04/12/2012 14:13:13

BRAD UPHUS Public Web Update

I followed directive in GD on the latest code that occurred - MID130 PSID24 FMI11 and the step is to pull trans. Before I did that as you suggested I perform clutch calibration - successful and all in normal range. And with a test gsecu available took truck on test run to swap out if issue occurred. Could not recreate issue. 2 questions - Should I pull trans and inspect shift cover and during further inspection I pulled down clutch valve and inspected. Exhaust has a builtup rust and a dust. And the seal to trans is torn which is not serviceable, Do you want the valve replaced?

04/12/2012 11:20:15

FRANK DEBONO Public Web Response Call in: Rich, needs help, No active codes Advised to run each fault code in GD Advanced Diag Try a test GSECU as a suggested before.

04/11/2012 20:10:17


04/11/2012 13:08:13

DAVID HILL Public Web ResponseFollow the directives from GD in relation to the faults and syptoms. You could eliminate the gsecu with a test one, go further if you suspect transmission damage, see if the trans will cailibrate, clutch also.

04/11/2012 13:00:31

STEVE SCHMITZ Public Work Performed

Check codes and had MID128 PSID205 FMI9 20 Times inactive Data Link MID130. Performed Function Test and all within range or normal. Road tested and issue reoccured when turning. Check over - found rubbed thru wire at MCTR connector. It rubbed on standoff bracket. Repaired wiring. road tested again, issue reoccured again and stranded me on Road. Gear selector displayed each position but trans stayed stuck in 5th gear. Had active code MID130 PSID25 FMI11 1/R engagement but was stuck in 5th. Also 1 count for MID223 PSID9 FMI12 Faulty device. Cycle key and trans responded. Recheck function test and everything normal. Noticed that



starting off excessive trottle postion to move and High clutch load coded. See attachment. With road tests and breakdown currently nat 6.1 hrs









Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: ADAM FOURNIER



Customer / Repairing Dealer InfoCall Back Name: ADAM FOURNIER

Call Back #: 5073278526

Contact First Name: ADAM

Contact Last Name: FOURNIER

Dealer ID: 5545D

District #:

Customer #:


Main Phone #: 3202517356

Main FAX #:


Street Address 2:

City: SAUK RAPIDS

State / ZIP: MN / 563792520



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: ARCADIA

State / ZIP: WI /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 780

Engine Make: VOLVO

Engine Model: D13




Engine: D13F485

HP Description: 475




Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

Summary5545D / ADAM FOURNIER / erratic operation [Ashley] QAG1r

Desc./Compl.Hello diver is complany of when come to a stop the truck still wants to pull forward like the clutch is still engauged. It has been getting worse he said and they pulled him out of it so we cam get it fixed. Only code in it is mid 130 ppid 50 fmi 11. in 1 time.. Any thoughts? Please advise Adam

ResponseNA

Activity Notes


05/16/2012 19:15:23

ADAM FOURNIER Public Web Update

Got transmission in and filled with oil. Programed mis 130 and did a transmission and clutch calabration. Changed parmeters in the mid 130. Road tested all okay. Old modle and serial ato2512c 20082460166 3190517 new trans ato2612d 1100198213 3190598 Thanks, Adam. Job can be closed

05/09/2012 17:50:56

ADAM FOURNIER Public Web Update Okay i will thanks Tim,


You will need to replace the complete unit as there is no field repair for this failure mode. Please order a reman as a replacement. Also be sure to record the OE as well as the replacement unit's model/serial in this eService. ~Tim

05/09/2012 16:45:36

ADAM FOURNIER

Public Web Update I attached the job card for you to look at.

05/09/2012 16:34:00

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'REPORT_A29069' has been added.

05/09/2012 16:19:15

JEREMIAH BOWLES Public Web Response job card needs to be attached with original codes it came in with

05/09/2012 16:12:32

ADAM FOURNIER

Public Web Update Okay up and down movement is .0020 20 thousands movement. If you want i can take pictures of wear on shaft has a good lip wore in to it from bearing.

05/09/2012 14:08:37

GREGORY CHAFFIN Public Web Response Please check and advise on input shaft movement.

05/09/2012 13:36:04


I have not checked the up and down movement on the imput shaft. Yes the wear in on the end of the imput shaft where the pilot bearing runs.



05/07/2012 10:13:04

KEVIN JOHNSON Public Web ResponseHave you checked the input shaft with a dial indicator for up/down movement? The wear you mention, is it on the end of the shaft where the pilot bearing is?

05/04/2012 16:52:44

ADAM FOURNIER

Public Web Update

I removed transmission and found clutch cylinder face wore badly also found where clutch postion sensor wore too. I noticed ware on imput shaft where bearing rides. It has .010 ware 10 thousands ware. Is this okay or do you think is is what is causeing the problem?

05/04/2012 15:29:13


I did go threw gd and everything tested out okay for that code. I have also seen clutch springs braking and getting stuck by the clutch postion sensor and causeing this code.

05/04/2012 15:00:15 ERIC RYMER Public Web Response

if the code is active even once we need to diag through GD. Have that been performed yet? what were the results?

05/04/2012 14:50:29

ADAM FOURNIER

Public Web Update I have been seeing some problems with clutch cylinder when they get up in the 400,000 miles range

05/04/2012 14:22:35



05/04/2012 14:21:23

ADAM FOURNIER Public Work Performed I did a pwm clutch and valve test and the fast engagement was out of spec.








Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: KYLE WEATHERLY



Customer / Repairing Dealer InfoCall Back Name: KYLE WEATHERLY

Call Back #: 9013461892

Contact First Name: KYLE

Contact Last Name: WEATHERLY

Dealer ID: 5726D

District #:

Customer #:


Main Phone #: 9013453270

Main FAX #:


Street Address 2:

City: MEMPHIS

State / ZIP: TN / 381163601



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: AMARILLO

State / ZIP: TX /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 780

Engine Make: VOLVO

Engine Model: VED16




Engine: D16F535

HP Description: 525


Rear axle: RTS1850A





ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR US07 I-shift keeps pulling

Desc./Compl.TRANSMISSION KEEPS PULLING HARD AFTER BRAKES ARE APPLIED TO TRY TO COME TO A STOP. ONCE TRUCK HAS STOPPED TRANSMISSION PERFORMS PROPERLY UNTIL TAKING OFF AND TRYING TO STOP AGAIN. NO ACTIVE OR INACTIVE CODES.

ResponseNA

Activity Notes


05/14/2012 16:52:02

TERRY MOTLEY

Public Web Update recal clutch and test drove and trans shifts normal. can close case

05/11/2012 12:39:12

JEREMIAH BOWLES Public Web Response what was done to it, did you recal the clutch?

05/11/2012 12:49:21

KEVIN JOHNSON

Public Web Response Can case close be closed?

05/11/2012 12:36:50

TERRY MOTLEY

Public Web Update road tested and truck shifts ok and does not pull now

05/10/2012 09:43:18

JEREMIAH BOWLES

Public Web Responseperform clutch recal option 3 and see if it still pulls this is possibly a driver induced issue by holding the unit with the throttle and not the brake, advse results of recal

05/10/2012 09:33:57

KYLE WEATHERLY Public Work Performed

VERIFIED COMPLIANT. CALIBRATED CLUTCH. ALL PASSED ON CALIBRATION. PERFROMED ALL TEST PROCEDURES ON SOLENOID VALVES,SENSORS AND SWITHCES THAT ARE APPLICABLE WITH TRANSMISSION IN CHASSIS. ALSO TRANSMISSION AND CLUTCH WERE REPLACED AT MILEAGE 554913 FOR THIS SAME COMPLIANT.








Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: HAROLD WOOD



Customer / Repairing Dealer InfoCall Back Name: HAROLD WOOD

Call Back #: 3154372578

Contact First Name: HAROLD

Contact Last Name: WOOD

Dealer ID: 5470D

District #:

Customer #:


Main Phone #: 3154372574

Main FAX #:

Street Address 1: 6260 E MOLLOY RD

Street Address 2:

City: EAST SYRACUSE

State / ZIP: NY / 130571092



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: MOHAWK

State / ZIP: NY /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: VED16

Rear axle installation: RADD-A4H

Engine: D16F500

HP Description: 475

Rear axle: RT2173SM



ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryI-Shift ATO3112C

Desc./Compl.the truck has an i shift transmission when coming to a stop the truck will stay in gear.

ResponseNA

Activity Notes


05/16/2012 16:07:05

KEVIN JOHNSON Public Web Response Case closed

05/16/2012 13:45:24

HAROLD WOOD

Public Web Update replaced clutch valve unit, road tested truck issue seems to be resolved. case may be closed.

05/15/2012 15:44:38


If you have done all tests in VCADS & everything passed then I would start with replacing the CVU on the passenger side of trans.

05/15/2012 14:13:14

HAROLD WOOD Public Work Performed

we have verified the problem. performed all availble tests for the clutch and pwm tests in vcads, it passes all the tests. there are no active fault codes. i suspect there is an issue with the clutch valve. what tests can we perform to diasgnosis this concern








Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: JIMMY JONES



Customer / Repairing Dealer InfoCall Back Name: JIMMY JONES

Call Back #: 8063766273

Contact First Name: JIMMY

Contact Last Name: JONES

Dealer ID: 5728D

District #:

Customer #:


Main Phone #: 8063766273

Main FAX #:


Street Address 2:

City: AMARILLO

State / ZIP: TX / 791186960



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: AMARILLO

State / ZIP: TX /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 780

Engine Make: VOLVO

Engine Model: VED16




Engine: D16F535

HP Description: 525


Rear axle: RTS1850A





ATO3112C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryI-SHift ATO3112C still pulling when coming to stop

Desc./Compl.CUSTOMER COMPLAINT IS THAT THE CLUTCH WILL NOT DISENGAGE WHEN COMING TO A STOP. TRUCK HAS AN I-SHIFT. WE REPLACED THE TRANSMISSION, CLUTCH, AND FLYWHEEL ON 5 / 7 / 12. NO CLUSTER MESSAGES OR ACTIVE CODES. HAD INACTIVE CODES. MID 128 PID 111 FMI 1 INACTIVE 14 TIMES MID 128 PSID 205 FMI 9 INACTIVE 1 TIME MID 130 PPID 50 FMI 11 INACTIVE 1 TIME MID 130 SID 250 FMI 9 INACTIVE 1 TIME MID 130 PSID 204 FMI 9 INACTIVE 1 TIME MID 144 PSID 205 FMI 9 INACTIVE 1 TIME MID 144 PSID 230 FMI 4 INACTIVE 3 TIMES MID 144 SID 250 FMI 2 INACTIVE 6 TIMES

ResponseNA

Activity Notes


05/22/2012 12:47:59

MATTHEW BEAUCHAMP

Public Web Response If the truck is still pulling with brakes applied then usually a CCV issue.

05/22/2012 12:24:09

JIMMY JONES


RAN THE BRAKE CONTACTS TEST 3815-08-03-01. ON THIS TEST THE STATUS, BRAKE LIGHT SWITCH AND POWER SUPPLY, PEDAL SWITCH BOTH SHOWED A GREEN INDICATOR. THE STATUS, BRAKE PEDAL SWITCH AND STATUS BRAKE TEST DIDN'T SHOW A GREEN INDICATOR. IF THE TEST FAILS IT SAYS TO REFER TO THE SCHEMATICS SPECIFIC TO THE TRUCK. INSTALLED A BRAKE N. O. PRESSURE SWITCH AND THAT DIDN'T CHANGE THE BRAKE TEST RESULTS. TRUCK WAS BUILT IN FEB 2008. I LOOKED UP THE SCHEMATICS FOR OCT 2007. ISSUE WITH THE SCHEMATICS IS THAT THE WIRING DIAGRAMS HAVE THE WIRE NUMBERS BUT NO CIRCUIT NUMBERS. THEN THE HARNESS CONNECTOR END VIEWS HAVE ONLY CIRCUIT NUMBERS AND NO WIRE NUMBERS. SO ITS DIFFICLULT TO VERIFY THAT YOU HAVE FOUND THE CORRECT CONNECTOR. I CHECKED THE CONTINUITY FORM BRAKE N. O. PRESSURE SWITCH TERMINAL B TO LCM B CONNECTOR TERMINAL 12. I HAD GOOD CONTINUITY. THEN I CHECKED CONTINUITY FROM BRAKE PRESSUE SWITH TERMINAL B TO VECU CONNECTOR B



TERMINAL 27. I HAD GOOD CONTINUITY. I DID A CRUISE CONTROL TEST 2751-08-03-02. THE STATUS, PEDAL CONTACT BRAKE AND PRESSURE SWITCH, BRAKE LAMP BOTH SHOWED A GREEN INDICATOR. BUT THE STATUS BRAKE TEST INDICATOR WOLDN'T SHOW A GREEN INDICATOAR. I NEED TO KNOW WHERE TO GO FROM HERE.








Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: KENDALL WEAVER



Customer / Repairing Dealer InfoCall Back Name: KENDALL WEAVER

Call Back #: 8019750380

Contact First Name: KENDALL

Contact Last Name: WEAVER

Dealer ID: 5720D

District #:

Customer #:


Main Phone #: 8019750380

Main FAX #:


Street Address 2:


State / ZIP: UT / 841191405



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: BURLEY

State / ZIP: ID /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



AT2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryI-Shift AT2512C

Desc./Compl.no codes in trans. trans is lunging when coming to a stop. we have test drove and duplicated complaint

ResponseNA

Activity Notes


05/24/2012 13:46:33


Usually either CCV on passenger side of trans, CCA on input shaft, or clutch issue. Would start with CCV.

05/24/2012 12:43:22

KENDALL WEAVER Public Work Performed

Is there any trouble shooting for this complaint can't find any. have checked air pressure and it is good have checkedf clutch stroke and it is good. have performed clucth drah test and it is good. please advise









Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: JONATHAN HOFFMAN



Customer / Repairing Dealer InfoCall Back Name: JONATHAN HOFFMAN

Call Back #: 3202517356

Contact First Name: JONATHAN

Contact Last Name: HOFFMAN

Dealer ID: US5545

District #: 7557

Customer #: 5545D

Dealer Name: GATR VOLVO AND GMC CENTER

Main Phone #: +3202517356

Main FAX #:

Street Address 1: 218 STEARNS DRIVE

Street Address 2: P.O. BOX 367

City: SAUK RAPIDS

State / ZIP: MN / 56379



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DETROIT LAKES

State / ZIP: MN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 730

Engine Make: VOLVO

Engine Model: D13




Engine: D13F485

HP Description: 475




Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/Ishift issue

Desc./Compl.customer complaints of transmission will not shift into gear and at a stop still wants to move.

ResponseNA

Activity Notes


06/26/2012 17:51:42


Internal Notes An attachment with filename '111239-diag sheet' has been added.

06/22/2012 17:47:26

THOMAS KONOPKA Public Web Response Order trans, replace clutch.

06/22/2012 16:20:09

JONATHAN HOFFMAN Public Web Update

pulled transmission found .040 of up and down movement on input shaft and were pilot bear rides is wore. inspected clutch found fingers are bent and damaged springs broken.

06/22/2012 14:38:31

JONATHAN HOFFMAN

Public Web Update any other checks you what me to do before we pull the transmssion and inspect the clutch?

06/22/2012 13:55:17

JONATHAN HOFFMAN

Public Web Updateupdated ppt and vcads, is now at ppt 1.12.70 and vcads 1.12.90. reprogramed mid 130 and no error came up this time. performed recalibration still come up with error 21002.

06/22/2012 13:29:11

FRANK DEBONO Public Web Response Call in: Waiting for answer / help. Asked if PTT was current, not sure, advised to update PTT Reprogram TECU, then do clutch calibration

06/22/2012 11:19:20


Internal Notes An attachment with filename 'lack of software support' has been added.

06/22/2012 11:19:11

JONATHAN HOFFMAN

Public Web Updateinstalled a test transmission ecu and programed and tryed doing calibration and still get the error during slip point postion part of calibration and i get a lack of software support error during programing.

06/22/2012 11:18:18


Internal Notes An attachment with filename 'error 21002' has been added.

06/22/2012 09:55:49

JONATHAN HOFFMAN

Public Web Update This is john hoffman in service, could you give me a call at 1 320 251 7356.

06/21/2012 JONATHAN Public Web Update both tanks are at 120psi and transmisson read 125psi.



20:13:27 HOFFMAN

06/21/2012 20:04:39

THOMAS KONOPKA

Public Web Response What are your air pressure reading?

06/21/2012 19:06:20

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'foltz 524' has been added.

06/21/2012 19:05:00

JONATHAN HOFFMAN


verifyed complaint no faults are loged during problem. performed transmission and clutch calibration. would'nt finish calibration and stop at calibrate slip point and position and error 21002 comes up. install new clutch control valve and same results. programed mid 130 and performed transmission and clutch calibration and same results and now has a active mid 130 ppid 51 fmi 13. this unit was on 5/31/12 with same complaint and had the clutch cylinder replaced. will attach list of faults thanks john hoffman









Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: GARY WINANS



Customer / Repairing Dealer InfoCall Back Name: GARY WINANS

Call Back #: 3256928400

Contact First Name: GARY

Contact Last Name: WINANS

Dealer ID: 5178D

District #:

Customer #:

Dealer Name: BRUCKNER TRUCK SALES

Main Phone #: 3256928400

Main FAX #:

Street Address 1: 1002 S ACCESS RD

Street Address 2:

City: TYE

State / ZIP: TX / 79563



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: MILWAUKEE

State / ZIP: WI /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9DG19N

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D11


Engine: D11F405

HP Description: 375

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR US07 eecu faults

Desc./Compl.this truck has an I-shift trans.when in forward or reverse and you mash the brake it will not stop for a few seconds and then stops abruptly. I have a code that keeps reoccuring but is inactive when stopped. MID 128 PSID 205 FMI 9. when troubleshooting this code in G/D we get no fault found. There is not much t/s for this code. Please advise. thanks.

ResponseNA

Activity Notes


08/21/2012 12:35:26

GREGORY CHAFFIN Public Web Response Case closed.

08/21/2012 12:34:07

GINGER REYNOLDS Public Web Update can we get 4 hrs diagnositc time

08/21/2012 12:32:46

GINGER REYNOLDS

Public Web Update old trans AT02512C/20083850124, new trans AT02612D/1100209842

08/01/2012 11:02:26 KEVIN JOHNSON Public Web Response Thank you

08/01/2012 10:17:37

GINGER REYNOLDS

Public Web Update our parts dept has ordered reman p/n 85003222, will follow up with old and new model/serial numbers

07/31/2012 16:58:58


You will need to replace the complete unit as there is no field repair for this failure mode. If you advise on your ship to address with contact person and phone number, I can send a replacement unit. Or you can order a reman as a replacement if it will get the customer back in service sooner. Also be sure to record the OE as well as the replacement unit's model/serial in this eService. ~Tim

07/31/2012 16:49:42

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename '935654 SCHWERMAN 005' has been added.

07/31/2012 16:49:35

GINGER REYNOLDS Public Web Update input shaft play checked again-it is .030-.045

07/31/2012 16:49:21


Internal Notes An attachment with filename '935654 SCHWERMAN 003' has been added.

07/31/2012 16:49:21

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename '935654 SCHWERMAN 004' has been added.

07/31/2012 16:49:00



07/31/2012 16:48:19





07/31/2012 16:09:57

GINGER REYNOLDS Public Web Update attached job card

07/31/2012 16:09:15


Internal Notes An attachment with filename 'REPORT_T654' has been added.

07/31/2012 16:03:30



Concerned with the input shaft play… is it .004 - .005" easily or do you have to force it to move it that much? Did you have the shift cover off and inspect for damage to the clutching teeth? Do you have pictures of the damage to the clutch you are reporting? If the clutch has been hot it may need to be replaced. There is a comment that the job card was attached. This is not the case… a scanned image of GDR page is not attaching the job card. Need to see the failed calibration results as well as the results of the tests you performed trying to resolve the issue. ~Tim

07/31/2012 12:36:13

WILLIAM HAGA Public Web Response Lock the connector and see if the issue and codes return.

07/31/2012 10:23:44

GARY WINANS Public Web Update

I understand we need to updat ptt and vcads, but are we supposed to install the trans. and retest. We were instructed to remove the trans. and inspect the clutch and trans. I do realize we can check the connector without the trans. in chassis, I do not think the connector lock was installed.

07/31/2012 08:39:13 TIMOTHY HAYES Public Web Response current PTT is 1.12.282 and VCADS is 2.42.82.

07/30/2012 17:23:59

DAVID HILL Public Web Response See the attachment, check that connection also.

07/30/2012 17:22:40


Internal Notes An attachment with filename 'connecter lock at trans2' has been added.

07/30/2012 16:36:48 GARY WINANS Public Web Update

ptt version 1.12.224, vcads 2.42.22, none of the non volvo ecu's were disconnected and there were no issues when reprogramming the mid 130.

07/30/2012 14:33:32

WILLIAM HAGA Public Web Response What is the version of PTT and VCADS? Has all the non volvo ecu's been disconnected? Any issue programming Mid130?

07/30/2012 14:28:22

GARY WINANS Public Web Update

it failed while reading the information from the ecu and gave an error code 10. all ecu's were connected and drive line was installed, shifter was not folded, air pressure was 120 psi. voltage and ground status were good and ptt and vcads were just updated to latest and greatest version.

07/30/2012 12:02:18


At what point did the calibration process fail? Was all the non volvo ecu's disconnected when the programming and calibration was performed? Is the driveshaft installed? Is the shifter folded? What is the error code when calibrations fail? What is the air pressure, voltage and ground status to the TECU? What is the version of PTT and VCADS?

07/30/2012 11:44:55

GINGER REYNOLDS

Public Web Update

I REPROGRAMMED THE MID 130 AND THEN TRIEDTO RECALIBRATE THE CLUTCH AND TRANS. AND IT WOULD NOT CALIBRATE. I DID NOT CHECK THE CODES, BUT THERE WAS NOTHING ACTIVE BEFORE WE TRIED TO DO ALL OF THIS. THE ONLY PROBLEM WE HAD WAS THE TRANSMISSION WOULD NOT DISENGAGE WHEN THE BRAKES WERE APPLIED, IT JUST KEPT TRYING TO GO.

07/30/2012 09:12:18

TIMOTHY HAYES Public Web Response At what point did the calibration fail? What fault codes are active after the failed calibration?

07/27/2012 17:13:44

MATTHEW BEAUCHAMP Public Web Response Reliability reviewing.

07/27/2012 17:08:41

GINGER REYNOLDS

Public Web Update job card is attached, no damage found in transmission

07/27/2012 17:08:12


Internal Notes An attachment with filename 'schwerman' has been added.

07/27/2012 17:08:01

GINGER REYNOLDS Public Web Update gdr


Can you attach the job card showing all the fault codes present when the vehicle arrived at your facility. Remove the shift cover and inspect the trans internals for any damage and report the results. ~Tim

07/26/2012 17:00:05

MATTHEW BEAUCHAMP

Public Web Response Forwarded to Reliability, they will adivse.

07/26/2012 16:51:59

GINGER REYNOLDS

Public Web Updatefound input shaft play was .004-.005, clutch friction disc looked good, springs had some wear, pressure plate looks like it has been hot (has some blue color), also input shaft seal is leaking oil

07/24/2012 12:43:43

JEREMIAH BOWLES

Public Web Response pull trans and inpsect clutch as well as input shaft play and advise




ALREADY TRIED THAT AND STILL WOULD NOT CALIBRATE, PLEASE ADVISE, THANKS.

07/24/2012 11:47:06

JEREMIAH BOWLES

Public Web Response recal the cluth using option 3 clutch replacement and then test drive and advise results


we found and corrected and bad connection in the transmission wiring harness and got rid of the datalink code but I think what is happening is the clutch is not disengaging like it should when the brake is applied. I reprogrammed the mid 130 and tried to recalibrate and I get a code 10 for clutch not calibrated and it tells me to do a calibration 4320-07-03-01. Does this mean that the clutch will not calibrate due to a faulty clutch? I do not have any fault codes now. Please advise, thanks.

07/20/2012 17:31:35


that is a data link faults and not sure what you are trying to describe with mashing the brakes, that sounds like a complete different issue.....

07/20/2012 17:26:17

GARY WINANS Public Work Performed we t/s with g/d and got no fault found.









Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: ERIC SMITH




Call Back #: 7083717010



Dealer ID: 5184D

District #:

Customer #:


Main Phone #: 7083717010

Main FAX #:


Street Address 2:

City: ALSIP

State / ZIP: IL / 608033232



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DARIEN

State / ZIP: IL /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryI Shift

Desc./Compl.unit came in iwth complaint of trans not stopping at a stop, keeps pulling.

ResponseNA

Activity Notes


08/15/2012 14:36:47

ERIC SMITH Public Web Update

pulled trans and found excessive movement in input shaft. .90 up and down. inspected clutch and found ok. installed new trans and programed and calibrated and road tested. all ok... old trans s/n#20082270062, and new trans s/n#20074410088. have 2hrs diag time if ok please close case thanks.....ERIC.....

08/15/2012 10:33:13

DAVID HILL Public Web Response Go ahead with repairs, remove and completely inspect the clutch also

08/15/2012 09:28:50 ERIC SMITH Public Work Performed

pulled unit into shop and pulled codes and peroformed pwm valves test, and failed. will remove trans and inspect cca, and also input shaft for excessive movement.









Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: MATT BOGER



Customer / Repairing Dealer InfoCall Back Name: MATT BOGER

Call Back #: 2198838581

Contact First Name: MATT

Contact Last Name: BOGER

Dealer ID: 5690D

District #:

Customer #:

Dealer Name: POZZO TRUCK CENTER, INC.

Main Phone #: 2198838581

Main FAX #:

Street Address 1: 3001 E 15TH PL

Street Address 2:

City: GARY

State / ZIP: IN / 464033679



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: ELK GROVE VILLAGE

State / ZIP: IL /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR US I-shift clutch pulls

Desc./Compl.This unit has an Ishift transmission. Customer is complaining that transmission will still want to move truck when brake pedal is applied. We have driven unit and can duplicate the complaint. Unit will continue to move in both forward or reverse after brake pedal is applied. Unit has no active transmission faults. Has inactive mid130 ppid50 fmi0 1x & ppid50 fmi11 17x. Have you seen this situation?

ResponseNA

Activity Notes


10/18/2012 11:41:42

MICHAEL VINCOLI Public Web Response Case will be closed.

10/18/2012 11:37:02

BUDDY ROADRUCK Public Web Update

Calibrated clutch again and road tested truck. Could not get truck to duplicate problem after calibration. Please close case.

10/11/2012 11:25:58


advise them to tell driver to quit trying to hold truck with throttle lick they would their car at home will need to use the brakes, get unit into shop and calibrate clutch...

10/11/2012 11:16:04

MATT BOGER Public Reopen

customer took unit and has been using it. was advised today that unit is having the same problem. unit will still want to move when brake pedal is applied. i do not have the truck here at this time and don't know if it has any codes. any suggestions? thanks, matt

09/18/2012 10:56:43


09/18/2012 10:26:27

MATT BOGER

Public Web Update calibrated clutch and drove unit bobtail, could not get unit to act up again. releasing unit back to customer. please close case. thanks

09/17/2012 16:38:00

JEREMIAH BOWLES

Public Web Responsewe have seen this quite often when driver holds truck on incline with throttle not the brake pedal as designed, advise driver not to do this and also recal the clutcj using option 3 clutch replacement and then advise results

09/17/2012 16:00:28

MATT BOGER Public Work Performed Road tested to verify complaint. check transmission codes.








Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: TRACY MCDARIS



Customer / Repairing Dealer InfoCall Back Name: TRACY MCDARIS

Call Back #: 8284660034

Contact First Name: TRACY

Contact Last Name: MCDARIS

Dealer ID: 5789D

District #:

Customer #:

Dealer Name: YOUNG'S TRUCK CENTER, INC.

Main Phone #: 8284660034

Main FAX #:

Street Address 1: 3194 15TH AVENUE BLVD SE

Street Address 2:

City: CONOVER

State / ZIP: NC / 286139606



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: TACOMA

State / ZIP: WA /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryI Shift

Desc./Compl.did clutch actuator test got two diff values for lower value.. i think clutch cylinder is coming apart an messing with sensor. also it keeps pulling when in gear like it won't disengage did clutch wear test and got three values for lower value on the same line for the lower value and they are all right near each other

ResponseNA

Activity Notes


10/18/2012 16:16:54

TRACY MCDARIS Public Web Update

did not have a cvu so icalled and suggested pull trans anyway. found clutch disc had come apart and springs had come out to jamb up disc to flywheel. unit needs a clutch job to fix. thanks for the help. this one had me boogered for a while. please close, customer to pay. thanks tracy

10/18/2012 13:23:38

JEREMIAH BOWLES

Public Web Response tech called in and i advised to pull trans and check the cca and also check play of the input shaft...

10/18/2012 12:16:00


If you have replace the cvu on the side of the trans and the clutch calibration didn't correct it, remove the transmission and clutch.Complete inspection of the clutch. The cca should be replaced. Measure the input shaft movement with a dial indicator, record the results

10/18/2012 11:50:04

TRACY MCDARIS Public Web Update did pwm clutch actuator test and it shows .73 of travel.

10/18/2012 11:44:27

TRACY MCDARIS

Public Web Update also just did clutch engagement test and it failed slow disengage, failed fast engage, and failed slow engage

10/18/2012 11:28:47

TRACY MCDARIS

Public Work Performed inactive code mid 130 ppid 50 fmi 11 6 counts also did clutch actuator test and wear test with vcads









Sub Area 2: Spurious Sub-Status: Resolved Created By: TIMOTHY SCHAFFNER



Customer / Repairing Dealer InfoCall Back Name: TIMOTHY SCHAFFNER

Call Back #: 3032894707

Contact First Name: TIMOTHY

Contact Last Name: SCHAFFNER

Dealer ID: 5269D

District #:

Customer #:

Dealer Name: WESTFALL O'DELL OF COLORADO, INC.

Main Phone #: 3032894707

Main FAX #:

Street Address 1: 7250 E 56TH AVE

Street Address 2:

City: COMMERCE CITY

State / ZIP: CO / 800224813



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: TACOMA

State / ZIP: WA /




Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS07 I-Shift

Desc./Compl.THE DRIVER COMPLAINS OF THE CLUTCH NOT DISENGAGING ON THIS I-SHIFT. THE TRUCK CREEPS WHEN PUT IN GEAR (FORWARD OR REVERSE) WITHOUT APPLYING ANY THROTTLE. THERE ARE NO FAULTS IN MID 130 OR MID 223. THE TRANSMISSION WAS JUST REPLACED 1 WEEK AGO AT THE FONTANA, CA. VOLVO. THE DRIVE STATES THAT THERE WAS NO PROBLEM UNTIL YESTERDAY.

ResponseNA

Activity Notes


11/16/2012 17:34:53

ROBERT SCOTT Public Web Update the owner decided to take the truck as is.. thank you

11/16/2012 16:01:51

KEVIN JOHNSON Public Web Response Remove the transmission and inspect the clutch and the CCA.

11/16/2012 12:08:28

TIMOTHY SCHAFFNER

Public Web Update any suggestions of what to do next would be appreciated

11/16/2012 12:07:22

TIMOTHY SCHAFFNER Public Web Update ???

11/16/2012 09:24:09

TIMOTHY SCHAFFNER

Public Web Update ?

11/15/2012 20:34:24

NICHOLAS PURCELLA

Public Web Update

the clutch was not replaced, the break lights work. the trans is getting 125psi air, i caibrated the TECU and Clutch. still dose the same thing. the truck dose not pull when the brake pedle is pressed down but as soon as you relace the break pedle the turck start rolling forward with out touching the throttle.

11/15/2012 17:33:18

KEVIN JOHNSON Public Web Response

Was the clutch replaced with the transmission. Calibrate the TECU and clutch and test drive. What is the air psi to the transmission? Is the truck tring to pull with the brake pedal depressed? Check the psi that the stop light switch is coming on, are the brake lights working.

11/15/2012 17:14:27

TIMOTHY SCHAFFNER Public Web Update ?

11/15/2012 16:02:09

TIMOTHY SCHAFFNER

Public Work Performed I VERIFIED THE COMPLAINT AND USED PTT FOR DIAGNOSTICS, BUT CANNOT FIND THE CAUSE








Sub Area 2: Sub-Status: Resolved Created By: JASON JOHNSON



Customer / Repairing Dealer InfoCall Back Name: JASON JOHNSON

Call Back #: 3023248340

Contact First Name: JASON

Contact Last Name: JOHNSON

Dealer ID: 5193D

District #:

Customer #:

Dealer Name: HARVEY MACK SALES AND SERVICE, INC.

Main Phone #: 3023248340

Main FAX #:

Street Address 1: 29 E COMMONS BLVD STE 300

Street Address 2:

City: NEW CASTLE

State / ZIP: DE / 197201739



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: HARRINGTON

State / ZIP: DE /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS07 I-Shift input shaft play

Desc./Compl.Unit came in with a complaint of when coming to a stop the clutch would not disengage and would also lunge when starting off in either forward or reverse.

ResponseNA

Activity Notes


12/12/2012 11:52:48

MICHAEL VINCOLI Public Web Response Case will be closed. 3 hrs. diag. time requested.

12/12/2012 11:40:28

KENNETH ROLAND

Public Web Update THANKS FOR THE HELP. CASE CAN BE CLOSED. WE HAVE 3 HOURS DIAGNOSTIC TIME.

12/06/2012 09:40:45

MATTHEW BEAUCHAMP

Public Web Response There is no field repair for input shaft play so trans will have to be replaced.

12/06/2012 09:33:20

JASON JOHNSON Public Work Performed

Pulled unit in shop and perform clutch function tests and found that the clutch cylinder was leaking down when the clutch was disengaged. Removed the air line from the cylinder and compressed it by hand. Found it would leak down very quickly and not hold back in the install or disengage position. removed the air line and installed a rubber plug in the hole and retried, it would still leak down very quickly. Believe the clutch cylinder is failed. Also upon disassembly found the clutch had broken springs in it as well. During inspection of the trans found the input shaft had .145 of play. I believe the spec on this is .125. Please advise whether the trans should be repaired due to the excessive play in the input shaft.









Sub Area 2: Spurious Sub-Status: Resolved Created By: ALAN ADOLF




Call Back #: 5095758888



Dealer ID: 5836D

District #:

Customer #:


Main Phone #: 5095758888

Main FAX #:


Street Address 2:

City: YAKIMA

State / ZIP: WA / 989013926



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS07 I-Shift

Desc./Compl.CUSTOMER HAS TRK IN THIER SHOP.COMPLAINT TRK WOULD NOT DOWN SHIFT AND WANTS TO DRIVE THROUGH STOPS.CUSTOMER HAS REMOVED TRANS TO INSPECT CLUTCH AND FOUND .500 PLAY IN INPUT SHAFT.INPUT SHAFT BEARING HAS FALED.THERE ARE 2 REMAN TRANS,PRT #85003145, IN PDC RENO.WE WILL ORDER ONE, TRK DOWN UNLESS YOU ADVISE OTHERWISE.

ResponseNA

Activity Notes


12/20/2012 08:05:36

KEVIN JOHNSON Public Web Response No response, case closed

12/12/2012 18:07:17


Order a reman transmission and inspect the clutch and pressure plate and the flywheel.

12/12/2012 16:28:14

ALAN ADOLF Public Work Performed TRANSMISSION IS OUT









Sub Area 2: Guided Diag. Reference Sub-Status: Resolved Created By: ANDY KRAHENBUHL



Customer / Repairing Dealer InfoCall Back Name: ANDY KRAHENBUHL

Call Back #: 5095758888

Contact First Name: ANDY

Contact Last Name: KRAHENBUHL

Dealer ID: 5836D

District #:

Customer #:


Main Phone #: 5095758888

Main FAX #:


Street Address 2:

City: YAKIMA

State / ZIP: WA / 989013926



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: MOXEE

State / ZIP: WA /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryI Shift

Desc./Compl.pulled trans due to driving thru stop lights

ResponseNA

Activity Notes


12/24/2012 14:02:36 DAVID HILL Public Web Response Order the transmission VOR, will ship when they get one.

12/24/2012 13:58:58

ANDY KRAHENBUHL

Public Work Performed found input shaft failed we need a trans truck is down none available 85003145c









Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: CARRIE WOJNER



Customer / Repairing Dealer InfoCall Back Name: CARRIE WOJNER

Call Back #: 7153594216

Contact First Name: CARRIE

Contact Last Name: WOJNER

Dealer ID: 5576D

District #:

Customer #:

Dealer Name: WAUSAU TRUCK CENTER, INC.

Main Phone #: 7156922250

Main FAX #:

Street Address 1: 1039 KRONENWETTER DR

Street Address 2:

City: KRONENWETTER

State / ZIP: WI / 54455



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: STEVENS POINT

State / ZIP: WI /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F435

HP Description: 425

Rear axle: RTS1857A



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/NFF Transmission Functions

Desc./Compl.Unit is having trouble engaging and disengaging transmission.The unit was coming to a stop sign and wouldnt disengage the transmission. The tires kept spinning when the unit stopped. The unit also has problems starting on an incline it just keeps rolling backwards when trying to go. Unit also shifts into neutral at random times. I took the unit for 2 test drives and unit worked and shifted fine but the operator is having these problems randomly. There are no codes active or set in the past.

ResponseNA

Activity Notes


01/10/2013 11:59:43

MICHAEL VINCOLI Public Web Response Case will be closed.

01/10/2013 11:55:37

JUSTIN KUCK Public Web Update

Truck now shifts like it should and releases properly. No more issues. Case can be closed.

01/10/2013 10:50:08

DAMIAN MERKEL Public Notes

Called on Dealer 1/3/13 , truck was in shop at that time and air valve on side of trans jjust repalced. Test drove truck . Still stayed engagaed. Informed dealer to remove trans and install new release cyl/ Bearing

01/03/2013 14:51:26

JEREMIAH BOWLES Public Web Response replace the cvu on side of trans and advise

01/03/2013 13:22:03

JUSTIN KUCK Public Web Update

Results are better but still not great. Fast dissengagement is at 490. Fast engagement is at 350.

01/03/2013 12:45:40

JEREMIAH BOWLES

Public Web Response perform clutch recal option 3 and then advise results

01/03/2013 11:38:57

JUSTIN KUCK

Public Web Update

Performed test 4320-08-03-32 PWM clutch test. Results are as follows: Leak Test low spec 1.173 High spec 1.252 result: 1.232 This was the value before and after the test. clutch performance Fast dissengagement low spec 60 high spec 240 result 2,540 fast engagement low spec 60 high spec 240 result 360 slow engagement low spec 300 high spec 1500 result 1010 slow dissengagement low spec 300 high spec 1500 result 1740 Performed test several times and results were all about the same.

01/03/2013 10:58:10

KEVIN JOHNSON

Public Web ResponseSounds like the air lines to the transmission might be frozen. Check for water in the air system. Make sure the brake lights work and the stop light switch is working at @ 4 psi.

01/03/2013 JUSTIN

Public Web Update

Actual mileage is 512175. I just went to pull this unit in the shop and found that the unit would not stop with the brake pedal. I tried shifting unit into neutral several times while it was doing this and nothing happened. when i shifted it to neutral i found that the indicator in the cluster never moved off of 4. i shut unit down and turned key back on and found that unit then was in



10:31:20 KUCK neutral. I started back up and found that unit did the same thing. I repated this 4 times before i got unit into shop. Unit is VERY dangerous to drive this way. Unit had full system air presure when this happens. Unit was outside all night in the cold and this was the first start up of the day.

12/31/2012 15:05:55

WILLIAM HAGA

Public Web Response

The issue has to be active, while monitoring the system with Acom Diagnostics and VCADS to see what is failing to cause the customers complaint. What is the correct mileage? Has the ishift inclinometer functions been performed for Ishift? What is being shown for clutch functions engagement and disengagement when this issue occurs? What is the speeds of each of the wheel speed sensors for the ABS ECU when driving?

12/31/2012 14:06:57

CARRIE WOJNER


Took unit for long test drive and unit didn't act up.When the operator came and picked up the truck it started acting up and he brought it back.Took unit for a drive with the operator and unit didn't act up. Hooked up computer and no codes were set again. Please advise.









Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: MARCUS MORROW



Customer / Repairing Dealer InfoCall Back Name: MARCUS MORROW

Call Back #: 2563839546

Contact First Name: MARCUS

Contact Last Name: MORROW

Dealer ID: US5297

District #: 7557

Customer #: 5297D

Dealer Name: NEXTRAN TRUCK CENTER - TUSCUMBIA

Main Phone #: +2563839546

Main FAX #:

Street Address 1: 22031 HIGHWAY 72

Street Address 2:

City: TUSCUMBIA

State / ZIP: AL / 35674



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PLANO

State / ZIP: TX /



Chassis Number:

Registration #:

VIN / Serial #: 4V4MC9EH99N

Model: VNM

Product Type: VNM


Engine Make: VOLVO

Engine Model: D13


Engine: D13F425

HP Description: 425

Rear axle: RT1857SM



AT2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryI Shift

Desc./Compl.Customer complaint is sometimes truck tries to continue pulling when at a stop and sometimes does not want to take gear.

ResponseNA

Activity Notes



Replace the failed parts and components as needed to correct and release this unit

02/11/2013 15:12:26


Internal Notes An attachment with filename 'photo (3)' has been added.

02/11/2013 15:10:27

MARCUS MORROW

Public Web Update Spring came loose in pressure plate. Input shaft and all other components seem ok. Attached pic of spring. Thanks, Marcus Morrow


Check movement of the input shaft, Condition of the Clutch, Pressure Plate, Flywheel, CCA, Counter shaft brake.

02/11/2013 12:16:41


Internal Notes An attachment with filename 'photo (2)' has been added.

02/11/2013 12:16:25

MARCUS MORROW

Public Web Update

Drained oil while pulling trans and found oil has a lot of fine metallic particles in it. Attached photo. Photo does not show metal real good. Drained oil in clean tub and can run hand across bottom of tub and they are covered in fine metaliic particles. Thanks, Marcus Morrow

02/08/2013 14:46:29

WILLIAM HAGA Public Web ResponseAt this point remove the transmission, Check movement of the input shaft, Condition of the Clutch, Pressure Plate, Flywheel, CCA, Counter shaft brake.

02/08/2013 13:14:46


Internal Notes An attachment with filename 'EXPORT_20130208_1211' has been added.

02/08/2013 13:14:42

MARCUS MORROW

Public Web Update Attached job card. Brake switch is working. Thanks, Marcus

02/08/2013 13:14:05


02/08/2013 09:53:41


Perform the Clutch and TECU functions tests all outlined in VCADS function group 4 and attach to this case for review. Has the service brake input to the VECU and LCM been validated on the hardwired inputs and function test in VCADS?

02/07/2013 17:38:26

MARCUS MORROW Public Web Update

Calibrated the clutch, put truck in reverse to back out of shop and it would not stop pulling. Got it to go to neutral. Put in drive or reversed and now we have no throttle. Thanks, Marcus

02/07/2013 DAVID HILL Public Web Response Recalibrate the clutch and release the truck



14:09:05

02/07/2013 12:07:26

MARCUS MORROW


Hook up lap top and check codes. All codes inactive. MID 130 PPID 50 FMI 0 1 time, MID 130 PSID 23 FMI 1 1 time, MID 130 PSID 28 FMI 7 6 times, and MID 130 PPID 50 FMI 11 23 times. Cannot get any code to come active. Any suggestions. Thanks, Marcus Morrow









Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: JOE BADOUR



Customer / Repairing Dealer InfoCall Back Name: JOE BADOUR

Call Back #: 8004946225

Contact First Name: JOE

Contact Last Name: BADOUR

Dealer ID: 5090D

District #:

Customer #:

Dealer Name: EAU CLAIRE MACK SALES, INC.

Main Phone #: 7158745000

Main FAX #:

Street Address 1: 6111 TRUAX LN

Street Address 2:

City: EAU CLAIRE

State / ZIP: WI / 547039620



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: BALDWIN

State / ZIP: WI /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR US07 D13F I-Shift

Desc./Compl.trans shifts hard and stays engaged

ResponseNA

Activity Notes


02/27/2013 15:11:06

MICHAEL VINCOLI Public Web Response No response. Case will be closed.

02/21/2013 09:24:42

MICHAEL VINCOLI

Public Web Response Advise to attach the current jobcard to the case showing all codes.

02/21/2013 08:15:01

JOE BADOUR Public Work Performed

Checked codes found main shaft speed code inactive. found no faults. Reprogramed mid 130 and test drove with laptop monitoring speed. Found veh. speed reads 77 MPH when ABS sensors are reading 68 MPH. Checked calibration number ok and checked rev per mile on bendix ok. Should the readings be the same? Would the readings being off like that cause a shifting or performance issue?









Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: CHAD ASLESON



Customer / Repairing Dealer InfoCall Back Name: CHAD ASLESON

Call Back #: 5302462460

Contact First Name: CHAD

Contact Last Name: ASLESON

Dealer ID: US5857

District #: 6225

Customer #: P231

Dealer Name: WESTERN TRUCK PARTS REDDING

Main Phone #: +5302462460

Main FAX #:

Street Address 1: 1800 TWINVIEW

Street Address 2:

City: REDDING




District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS07 D13F485 - I-shift

Desc./Compl.CUSTOMER COMPLAINT OF TRUCK NOT FULLY WANTING TO STOP WHILE SITTING AT A STOP LIGHT OR SIGN.

ResponseNA

Activity Notes


04/09/2013 10:33:57 ERIC RYMER Internal Notes Closing case for lack of response.

03/13/2013 21:11:59

ERIC RYMER Public Web Response recal the clutch...option 3

03/13/2013 19:13:47

CHAD ASLESON Public Work Performed

WHILE I WAS PULLING THE TRUCK UP TO THE SHOP I NOTICED THAT WHEN I PUT THE TRUCK IN GEAR THE TRUCK LOADS UP AGAINST THE BRAKES. WHEN I LET OFF THE BRAKES IT LUNGED FORWARD. I HAVE 1 IA MID 130 SID 250 FMI 9 11 IA MID 130 PSID 23 FMI 12 1 IA MID 130 PSID 28 FMI 7 2 IA MID 130 PPID 50 FMI 11 WENT THROUGH SOME TRANNY TESTS AND FOUND THAT ALL TESTS ARE WITH IN SPEC EXCEPT FOR 2 OF THEM. THE CLUTCH DRAG TEST CAME TO THE RESULTS OF .01 INCHES OF DRAG. THE CLUTCH ENGAGEMENT WOULD NOT COMPLETE DUE TO CLUTCH REACTING TO SLOW. AIR SYSTEM IS FULL. WHERE ELSE COULD I CHECK FOR THE CLUTCH HANGING UP. THANKS FOR YOUR HELP, CHAD








Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: DARREN CARR



Customer / Repairing Dealer InfoCall Back Name: DARREN CARR

Call Back #: 563-355-2631

Contact First Name: DARREN

Contact Last Name: CARR

Dealer ID: US5267

District #: 7557

Customer #: 5267D

Dealer Name: TWIN BRIDGES TRUCK CITY

Main Phone #: +15633552631

Main FAX #:

Street Address 1: 2250 W 76TH STREET

Street Address 2:

City: DAVENPORT

State / ZIP: IA / 52806



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DAVENPORT

State / ZIP: IA /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 300

Engine Make: VOLVO

Engine Model: D13




Engine: D13F435

HP Description: 425


Rear axle: RT1857SM





ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS07 I-Shift

Desc./Compl.I-shift trans mission won't disengage clutch when stopped. with trans in drive and brake depressed and 0 throttle at idle the truck will try to take off.

ResponseNA

Activity Notes


04/01/2013 13:57:08

DARREN CARR Public Web Update Rplaced part and performed calibration and test as per instructed. problem is fixed. Thanks. close this SR#

03/29/2013 09:40:08

GREGORY CHAFFIN Public Web Response

Replace the Clutch Valve Assembly on the side of the transmission and make sure the transmission is getting 100 psi of air and perform the PWM test in VCADS 4320-08-03-32 after calibrating the TECU and Clutch and then report the results.

03/29/2013 09:36:39

DARREN CARR Public Web Update are there any test to perform to check the ccv and the cca, or do you recommend changing the ccv first to if that fixes the problem?

03/28/2013 17:54:12

MATTHEW BEAUCHAMP

Public Web Response Any codes? Usually CCV, CCA, or clutch itself.

03/28/2013 17:18:27


03/28/2013 17:16:56

DARREN CARR Public Work Performed I performed a clutch engagement test, clutch wear check, and all passed. I will attach the job card. What would cause this problem?








Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: MARK HARRISON



Customer / Repairing Dealer InfoCall Back Name: MARK HARRISON

Call Back #: 2083623400


Contact Last Name: HARRISON

Dealer ID: US5094

District #: 7557

Customer #: 5094D

Dealer Name: NORTHWEST EQUIPMENT SALES, INC

Main Phone #: +2083623400

Main FAX #:

Street Address 1: 2405 JANEEN ST.

Street Address 2:

City: BOISE

State / ZIP: ID / 83709



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: BURLEY

State / ZIP: ID /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Cab Size: 630

Engine Make: VOLVO

Engine Model: D13

Rear axle load: RAL15.5



Engine: D13F485

HP Description: 475


Rear axle: RT1857SM





AT2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS07 I-Shift AT2512C

Desc./Compl.the truck was towed in ,the driver said the truck powered though a light and could not stop it ,it has a i shift

ResponseNA

Activity Notes


03/29/2013 16:13:58

GREGORY CHAFFIN

Public Web Response Replace the CCA if there is any question as to working correctly.

03/29/2013 16:07:30

MARK HARRISON Public Web Update

I DID FINE A GD THAT WAS DONE #1943-138277 THE TRANS CODE IT HAD WAS PSID 26 FMI 11 FOR ONE COUNT , I FOLLOWED GD AND FOUND NO FAULT AND THE INPUT SHAFT HAS NO PLAY AT ALL , ALL GEARS LOOK OK NO DAMAGE , PULLED THE LID OFF AND CHECKED FOR AIR LEAKS INSIDE , USED TECH TOOL AND TESTED THE SHIFTER AND FOUND NO DAMAGE OR AIR LEAKS

03/29/2013 15:49:04

GREGORY CHAFFIN Public Web Response Any fault codes for CCA? Any damage? Measure input shaft endplay on

transmission and advise.

03/29/2013 15:43:23

MARK HARRISON Public Work Performed

we could smell clutch and when you started the engine you could feel the truck trying to move so the clutch was draging and when you tryed to moved the truck at first it would not move then it would take off real hard forward and reverse we did a recal and it showed the clutch as new and it passed but it was slow ,pulled the trans and found that the clutch was worn down and the springs damage to them , so my question is do you want to replace the slave cylinder with the clutch ,, please advise



PE13-002

VOLVO TRUCK

5/1/2013

QUESTION 4

MY-2009 VT FIELD REPORTS






Sub Area 2: Sub-Status: Resolved Created By: KENDALL WEAVER



Customer / Repairing Dealer InfoCall Back Name: KENDALL WEAVER

Call Back #: 8019750380

Contact First Name: KENDALL

Contact Last Name: WEAVER

Dealer ID: 5720D

District #:

Customer #:


Main Phone #: 8019750380

Main FAX #:


Street Address 2:


State / ZIP: UT / 841191405



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: WEST JORDAN

State / ZIP: UT /



Chassis Number:

Registration #:

VIN / Serial #: 4V4LC9KL79N

Model: VT

Product Type: VT


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F600

HP Description: 575

Rear axle: RTS1857A



ATO3112C


5/1/2013http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-M3TJO9.html




Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSr-Us D16F-sluggish

Desc./Compl.driver complaining of sluggish at times from pour shifting also not fully disengaging gear on time when coming to hard stop. has inactive codes mid 130 ppid50 fmi 11 6x mid 130 sid 250 fmi 9 2x and mid 128 psid 205 fmi 9 8x cleared all codes and went on test drive with customer. no codes came back and can't duplicate at this time. but trans would start any were from 1-4 gear from stop. any ideas?

ResponseDepending on load transmission can take off in a higher gear. @ this point if unable to duplicate would have to release unit.

Activity Notes


06/26/2009 19:54:21


Depending on load transmission can take off in a higher gear. @ this point if unable to duplicate would have to release unit.









Sub Area 2: Sub-Status: Resolved Created By: WAYNE THORNE



Customer / Repairing Dealer InfoCall Back Name: WAYNE THORNE

Call Back #: 8019750380

Contact First Name: WAYNE

Contact Last Name: THORNE

Dealer ID: 5720D

District #:

Customer #:


Main Phone #: 8019750380

Main FAX #:


Street Address 2:


State / ZIP: UT / 841191405



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: WEST JORDAN

State / ZIP: UT /



Chassis Number:

Registration #:

VIN / Serial #: 4V4LC9KL79N

Model: VT

Product Type: VT


Engine Make: VOLVO

Engine Model: VED16


Engine: D16F600

HP Description: 575

Rear axle: RTS1857A



ATO3112C






Misc Part #:

Error Code #:

TMAC / Warranty / ReliabilityClaim #: 095198594 & 095261700

Goodwill #:


Km / Hr / Mi: 148096

Unit: Mi

Summary5720D / WAYNE THORNE / ATO3112C / SKIP SHIFTING IN ECOM

Desc./Compl.THIS TRUCK HAS BEEN IN SEVERAL TIMES FOR SKIP SHIFTING IN ECOM. MODE. NOW HE HAS A COMPLANT OF TRANS STAYING ENGAGED WHEN HE COMES TO A STOP. OUR DSM SAYS WE WILL POSSIBLY NEED TO REPLACE THE CLUTCH CONTROL AND THERE IS NEW SOFTWARE?

ResponseIs there any codes in the any of the ECU's? Has a clutch calibration been performed? Has the complaint been duplicated?

Activity Notes


10/05/2009 09:19:52

MATTHEW BEAUCHAMP

Public Response That trans. always skips gears. Test drive with load and verify that there is actually a problem.

10/05/2009 09:05:42

WAYNE THORNE Public Web Update

PTT VERSION 1.10.43 VCADS 2.38.43, I DON'T WHY SETTING OVER THE WEEKEND WOULD MAKE A DIFFERENCE BUT IT CALIBRATED THIS MORNING. ROAD TEST IT STARTED IN 3RD SHIFTED TO 6TH THEN WOULD SKIP 1 GEAR FROM THEN ON. WILL HAVE TO LET DRIVER TRY WITH A TRAILER ON.

10/03/2009 08:29:49

WILLIAM HAGA Public Web Response Any difference since Mid130 was programmed in the skip shifting?

10/03/2009 08:27:44


That is correct. Does the unit have any aftermarket systems on the data link? What version of Guided diagnostic and VCADS are you using? Any fault code returned?

10/02/2009 21:39:19


I PROGRAMED MID 130 AND TRIED THE CLUTCH TRANS CALIBRATION BUT WHEN I GET TO TURN OFF THE ENGINE IT LOCK THE COMPUTER UP. I AM CHECKING THE REPLACE SOFTWARE OPTION

10/02/2009 17:42:22


Reprogram mid130 and perform clutch calibration then test drive and report results. Matthew

10/02/2009 17:30:06

RYAN CONGER Public Web Update

I WILL HAVE TO CHECK THE TRAILER PARKING BRAKE. THE SKIP SHIFTING SEEMS TO BE THE SAME BOTH BOBTAIL AND WITH A TRAILER BUT HE ONLY HAS THE PROBLEM OF TOO HIGH OF GEAR WHEN HE HAS A TRAILER ON. IF ON A HILL TRANS STARTS IN 1ST GEAR THEN JUMPS TO 4TH HE WILL HAVE TO PULL OVER GET TRANS BACK TO 1ST. IN PERFORMANCE MODE IT ONLY SKIPS 1 GEAR, I HAVEN'T CHECKED WITH A TRAILER ON. DRIVER SAID PROBLEM STARTED WHEN HE GOT ABOUT 100,000 ON IT BEFORE IT SHIFTED GOOD AND DIDN'T JUMP 3 GEARS

10/02/2009 15:50:02

WILLIAM HAGA

Public Web Response

Does the trailer parking brake switch show a status when the trailer brakes are released? Does the skip shifting vary bobtail compared to trailer connected? What gears in each mode? What gears skip shift in performance mode? Bobtail and connected to a trailer?

09/08/2009 WILLIAM Public Web Response Calibrate the clutch and road test to see if the issue returns.



16:36:16 HAGA

09/08/2009 16:22:25


THERE ARE 9 INACTIVE COUNTS OF PID 50 FMI 9. WE VERIFIED THE SKIIP SHIFTING BEFORE ON ROAD TEST. THE STAYING ENGAGED ONLY HAPPENED TO US ONCE WITH NO INCREASE IN CODES COUNTS. LAST TIME WE CHANGED THE FILTER IN CLUTCH CONTROL AND CALIBRATED CLUTCH AND TRANS.

09/08/2009 15:40:50

WILLIAM HAGA

Public Web Response Is there any codes in the any of the ECU's? Has a clutch calibration been performed? Has the complaint been duplicated?



PE13-002

VOLVO TRUCK

5/1/2013

QUESTION 4










Customer / Repairing Dealer InfoCall Back Name: VINCE POLIANDRO

Call Back #: 9093490200



Dealer ID: US5089

District #: 7557

Customer #: 5089D


Main Phone #: +999

Main FAX #:


Street Address 2:

City: FONTANA




District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: SPRINGFIELD

State / ZIP: MO /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9EJ0AN

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13

Rear axle installation: RADD-A4V

Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C



5/1/2013http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-W14D3X.html



Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/Clutch Actuator

Desc./Compl.UNIT IS HERE FOR I-SHIFT CODES.THE CODES ARE MID 130 PID 33 FMI-2 FOR THE CLUTCH CYLINDER POSITION,MID 130 PPID 50 FMI-0 CLUTCH PLATE ERRATIC,AND MID 130 PPID 50 FMI-11 CLUTCH PLATE UNIDENTIFIABLE,ALL ARE INACTIVE.RAN A PWM CLUTCH CYLINDER ACTUATION TEST AND A CLUTCH POSITON TEST.WHEN THE TEST ARE RAN CODE MID 130 PID 33 FMI-2 FOR THE CLUTCH CYLINDER POSITION ERRATIC IS LOGGED.ROAD TESTED UNIT AND THE CLUTCH DOES NOT FEEL LIKE IT'S RELEASING CORRECTLY.CHECKED THE AIR PRESSURE TO THE CLUTCH CYLINDER ACTUATOR AND IT WAS CORRECT AT 120 PSI.

ResponseReplace clutch actuator on the right front lower of the transmission and report the results.

Activity Notes


01/14/2010 17:35:51

SIEBEL ADMINISTRATOR Internal Email - Outbound

There was a problem sending an email when the SR was closed, no Email address was provided on the SR or by the Contact.

01/14/2010 17:32:14

JAMES POLIANDRO

Public Web UpdateREPLACED THE CLUTCH CYLINDER ACTUATOR POSITION SENSOR AND CALIBRATED THE CLUTCH AND TRANSMISSION.ROAD TESTED UNIT,ALL OK AT THIS TIME.TOTAL DIAGNOSTIC TIME IS 3.0 HOURS.

01/13/2010 19:12:01

WILLIAM HAGA Public Web Response The actuator controls the release bearing which can have an effect on the movement of the release bearing. Replace the release bearing sensor.

01/13/2010 19:06:33

JAMES POLIANDRO

Public Web UpdateWHY ARE WE CHANGING THE AIR SOLENOID VALVE IF THE CODE I'M GETTING IS FOR THE CLUTCH CYLINDER ACTUATOR POSITION SENSOR?


Replace clutch actuator on the right front lower of the transmission and report the results.









Sub Area 2: Sub-Status: Resolved Created By: DANNY WALKER



Customer / Repairing Dealer InfoCall Back Name: DANNY WALKER

Call Back #: 7147362217

Contact First Name: DANNY

Contact Last Name: WALKER

Dealer ID: 5287D

District #:

Customer #:


Main Phone #: 7145219806

Main FAX #:

Street Address 1: 5140 COMMERCE DR

Street Address 2:

City: BALDWIN PARK

State / ZIP: CA / 917061450



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: CARTERET

State / ZIP: NJ /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9EG2AN

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F375

HP Description: 375

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

Summary5287D / DANNY WALKER / pulling at stop (FREIGHT MGMT)

Desc./Compl.A FEW WEEKS AGO I LISTENED IN ON A CONFRENCE CALL ON MACK AND VOLVO ISSUES. ONE TOPIC WAS MENTIONED ABOUT THIS FAILURE WE HAVE ON THIS I SHIFT BUT I CANNOT FIND AND SB ON THIS COMPLAINT. THE VOLVO I SHIFT IN THIS UNIT IS NOT DISENGAGING WHEN THE VEHICLE IS COMING TO A STOP. CAN YOU HELP ME OUT WITH THE SB? THANK YOU. DANNY

Responseno response from dealer

Activity Notes


04/14/2010 13:32:25 TIMOTHY HAYES Internal Response no response from dealer

03/31/2010 17:00:02 TIMOTHY HAYES Public Web Response Danny, what is the status of this repair? ~Tim

03/29/2010 14:06:05

RYAN DESNOYERS

Public Response Any answers to the tests requested below? Ryan D.

03/26/2010 10:07:54

MATTHEW BEAUCHAMP Internal Call - Outbound Called to advise of updates, no answer.

03/26/2010 10:02:46


1. Can you get us the part number of the original CCA you removed and the part number of the new one you installed please. 2. Perform the following test: a. Clutch Cylinder Test, 4320-08-03-01 b. Clutch Wear Check Test, 4111-08-03-02 3.Regardless of results of previous 2 tests, perform a clutch drag test so that we can set a new drag point. a. Clutch Drag Test, 4111-08-03-05 4. Peform a Transmission and Clutch Calibration, 4320-07-03-01 a. BE SURE TO SELECT OPTION 2 AS SHOWN ABOVE, “Replacing the clutch cylinder / carry out calibration without replacing software in the TECU” b. Load Job card onto Argus for record 5. TEST DRIVE following calibration.

03/25/2010 17:56:57

DANNY WALKER Public Web Update

WE CONNECTED A MANUAL GUAGE TO THE TEST PORT ON THE VALVE AND ROAD TESTED THE VEHICLE. THE PSI WHEN THE CLUTCH IS ENGAGED WAS 0 PSI. THE PSI WHEN IT DISENGAGED WAS 45 PSI. WE CONTINUED TO TEST THE DRIVE THE VEHICLE THE CLUTCH BEGAN TO ENGAGE WHEN COMING TO A STOP. WE CANNOT GET IT TO STAY ENGAGED AT THIS TIME.

03/25/2010 08:54:29


Danny, please attach the job card to this eService. The TECU should log a psid 27 code if it is unable to release the clutch. Can you connect a gauge to the test port of the valve unit on the side of the trans and monitor the air pressure to the clutch while your driving and report back your findings. ~Tim

03/24/2010 DANNY WALKER Public Web Update WE CHECKED FOR THE BRAKE SWITCH SIGNAL THRU THE VECU



17:36:39 AND IT IS SEEING THE SWITCH.

03/24/2010 10:08:10

TIMOTHY HAYES Public Web Response Danny, were you able to confirm that he VECU can see a brake input? ~Tim

03/24/2010 09:55:14 DANNY WALKER Public Web Update any update?

03/24/2010 08:46:57


An attachment with filename 'N286398 FREIGHT MANAGEMENT2' has been added.

03/23/2010 15:51:30


Internal Notes An attachment with filename 'CCF03232010_00001' has been added.

03/23/2010 15:49:04 DANNY WALKER Public Web Update WE DID 4320-08-03-32. ATTACHMENT IS ADDED.

03/23/2010 15:38:53

FRANKLIN SMALL Public Web Response cads operation 1700-08-03-06.

03/23/2010 14:50:19

DANNY WALKER Public Web Update THERE WERE NO CODES BEFORE OR AFTER.

03/23/2010 14:45:08

FRANKLIN SMALL Public Web Response do 4320-08-03-32

03/23/2010 14:41:13

TIMOTHY HAYES Public Web Response vcads operation 1700-08-03-06. are there any codes logged during/after the road test? ~Tim

03/23/2010 14:15:05

DANNY WALKER Public Web Update ?

03/23/2010 13:33:58 DANNY WALKER Public Web Update

I REMOVED AIR SUPPLY LINE TO CLUTCH SOLENOID/ACTUATOR..CHECKED INSIDE WITH A MIRROR AND FOUND FILTER TO BE INTACT AND NOT TURNED IN HOLE..THE FILTER IS INSTALLED CORRECTLY..WE ALSO REPLACED THE AIR SOLENOID AND THE CLUTCH PISTON ASSEMBLY..ALL PARTS ARE BRAND NEW..MY QUESTION IS...I PERFORMED A CALIBRATION/ PERFORMACE TEST ON THE CLUTCH ENGAGEMENT AND DISENGAGEMENT..ALL SPECS WERE WITHIN SPECIFICATION..I MAY BE WRONG, BUT IF THE POSTITION SENSOR VERSUS THE THE CONTROL ACTUATOR TIMING OF OPENING IS WAY OFF AND THE CLUTCH WAS BEING ENGAGED AND DISENGAGED ALOT SLOWER THAN EXPECTED, THE READINGS WOULD BE HIGH AND POSSIBLE OUT OF SPECIFICATION IF THERE WAS AN AIR SUPPLY ISSUE....I HAVE VERIFIED THAT THE AIR SUPPLY TO THE CONTROL ACTUATOR IS PERFECTLY IN SPECIFICATION WITH NO RESTRICTIONS AND NO FAULTS..IS IT POSSIBLE THAT WHEN THE BRAKE PEDAL IS PUSHED THE TRUCK IS SENDING A DELAYED SIGNAL TO TECU WHICH IN THIS CASE ISN'T DISENGAGING THE CLUTCH UNTIL THE SIGNAL IS SEEN? IF SO IS THERE A WAY TO DRIVE TRUCK AND WATCH TO SEE WHEN BRAKE PEDAL SIGNAL IS SEEN BY TECU OR VECU?

03/23/2010 12:49:20


check the air line at the selonid on the side of the transmission to see if the filter in it is not turned.


WE REPLACE THE CLUTCH RELEASE CYLINDER AND PROGRAMMED ALL 3 MIDS. WE ALSO PROGRAMMED THE TECU AS PER TIM AGAIN. ROAD TESTED AND THE CLUTCH IS STILL NOT DISENGAGING WHILE STOPPING. IT DOES IT IN FORWARD AND REVERSE.

03/22/2010 16:49:27


Internal Notes An attachment with filename 'N286398 FREIGHT MANAGEMENT' has been added.


Danny, please reprogram the TECU again. there were parameters that needed to be changed that were done after your programming. ~Tim

03/22/2010 16:00:49

FRANKLIN SMALL Public Web Response cluster MID140

03/22/2010 15:22:25

DANNY WALKER Public Web Update WHAT IS THE MID FOR THE ICECU THAT ALSO NEEDS PROGRAMMING?


Danny, has the clutch release cylinder inside the trans bell been replaced? I do not see that in any of the activities. If it has not, I would suggest you replace the cylinder and reprogram the tecu, eecu and icecu. Then clear the codes, road test and advise. ~Tim

03/18/2010 19:14:44


will get back with powetrain and see how they want to go with this thanks for being patient


WE REMOVED AND INSPECTED THE AIR LINE FROM THE SUPPLY TANK AND FOUND NO DEBRIS OR CORROSION, ALSO FOUND NO DEBRIS OR CORROSION AT THE AIR VALVE. CHECKED AIR PSI TO TOP OF TRANS AND HAD 120 PSI. CHECKED AIR PSI TO CLUTCH



VALVE SOLENIOD AND ALSO HAVE 120 PSI.

03/18/2010 11:53:15


Lets first check the air valve coming out of the I shift air tank have had a few that has been corroded up. if ok want to hook a air gauge to the clutch valve solenoid to verify proper air pressure and engagement.

03/18/2010 11:40:28

KEVIN CHERNUTAN Public Web Response Getting with reliability to see what direction we need to go.

03/18/2010 11:07:24 DANNY WALKER Public Web Update 21301883

03/18/2010 10:50:32

KEVIN CHERNUTAN

Public Web Response please list the part number of the clutch solenoid you replaced.


WE ALREADY REPLACED THE CLUTCH SOLENOID AFTER THE CLUTCH CELIBRATION DID NOT CORECT THE ISSUE.

03/18/2010 08:54:52


Change clutch solenoid valve on side of transmission and report back on results

03/17/2010 17:40:58


Internal Notes An attachment with filename 'CCF03172010_00004' has been added.

03/17/2010 17:40:30

DANNY WALKER Public Web UpdateWE PERFORMED THE VALVE TEST AND ALL PASSED. WE DID NOT HEAR ANY AIR LEAK FROM THE BELL HOUSINGS. ATTACHED IS THE PTT RESULTS ON THE VALVE TEST.

03/17/2010 13:46:57 KEVIN MOWERY Public Web Response

Need to do PWM valve test and advise. Listen for leaks in bellhousing during test.

03/17/2010 13:39:23

KEVIN MOWERY Public Web Response That is not what the case said. Will get back to you.

03/17/2010 13:37:03 DANNY WALKER Public Web Update WE DID THAT. FOUND NO METAL. OIL IS BACK IN TRANS.

03/17/2010 13:29:31

KEVIN MOWERY Public Web Response Think we need to drain the oil completely and see if there is metall in case that we are not seeing in the small amount you drained.

03/17/2010 13:12:38

DANNY WALKER Public Web Update WE CHECKED THE AIR PSI TO THE FILTER AND IT WAS AT 120 PSI. WE INSPECTED THE SCREEN AND IT WAS CLEAN.

03/17/2010 10:26:45 KEVIN MOWERY Public Web Response Verify air pressure to trans and that filter screen in fitting is not clogged.

03/17/2010 10:20:58

DANNY WALKER Public Web Update YES.

03/16/2010 20:10:19

MATTHEW BEAUCHAMP

Public Response Has the clutch solenoid on the passenger side of the trans. been replaced?


WE DRAINED SOME OIL AND CHECKED FOR METAL SHAVINGS AND DID NOT SEE ANY.

03/16/2010 15:39:51

KEVIN CHERNUTAN

Public Web Response check to see if we have any metal in the transmission fluid

03/16/2010 10:12:34

DANNY WALKER Public Web Update

we calibrated the clutch and the problem still exists. we replaced the clutch actuator and the problem still exists. my tech who replace the actuator told me that the transmission actually grinds while down shifting. what are we missing?

03/12/2010 19:29:52 KEVIN MOWERY Public Web Response

No bulletin yet. Attempt clutch calibration. If problem still exists then replace the clutch control actuator.













Call Back #: 7753567200



Dealer ID: 5286D

District #:

Customer #:


Main Phone #: 8004564116

Main FAX #:


Street Address 2:

City: SPARKS

State / ZIP: NV / 894316541



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/Ishift Codes

Desc./Compl.CUSTOMER COMPLAINT:CHECK UNIT FOR NOT GOING INTO NEUTRAL AT A STOP.PULLED CODES AND FOUND ACTIVE MID 130 PID 33 FMI 5 145 TIMES.ALSO INACTIVE MID 130 PID 33 FMI 2 58 TIMES.PERFORMED GUIADED DIAG ON ACTIVE CODE.WHEN I FINISHED GUIADED DIAG TESTS IT SAID NO FAULT FOUND.AND CODE WAS STILL ACTIVE.THE TRUCK JUST HAD THE CLUTCH POSIION SENSOR REPLACED LAST WEEK BECAUSE OF THIS PROBLEM AND WAS RELEASED TO SERVICE.AND UNIT RETURNED TODAY.PLEASE ADVISE NEXT STEP.THANKS

ResponseNeed to perform test according to the fault codes and attach the result from the test performed. Has the air pressure been verified correct and the filter is not clogged.

Activity Notes


04/20/2010 16:20:51

BRIAN SHORE Public Web Update TEST DROVE UNIT ALL WAS OK AT THIS TIME.CLOSE CASE THAKS

04/14/2010 19:31:01

KEVIN MOWERY Public Web Response Let us know.

04/14/2010 19:19:08

ERIC BLUETT Public Web Update GOING TO REPLACE THE CLUTCH ACUATOR DUE TO TORN SEAL.AND THEN RETEST DRIVE UNIT.

04/14/2010 16:26:59

FRANKLIN SMALL Public Web Response Fmi5 is open circuit, do we have lose of air psi to transmission if so lets fix it.

04/14/2010 16:12:06 ERIC BLUETT Public Web Update could a lose of air pressure give and fmi5?

04/14/2010 15:59:21

ERIC BLUETT Public Web Update Do you want vcads job card or the guiaded diag job card.thanks

04/14/2010 14:38:25

WILLIAM HAGA

Public Web ResponseNeed to perform test according to the fault codes and attach the result from the test performed. Has the air pressure been verified correct and the filter is not clogged.

04/14/2010 14:37:39

WILLIAM HAGA Internal Response

Need to perform test according to the fault codes and attach the result from the test performed. s












Call Back #: 3237703072



Dealer ID: 5089D

District #:

Customer #:


Main Phone #: 9093490200

Main FAX #:


Street Address 2:

City: FONTANA

State / ZIP: CA / 923355288



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: CARTERET

State / ZIP: NJ /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F375

HP Description: 375

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS I-Shift clutch staying engaged

Desc./Compl.TRUCK HAS AN I-SHIFT TRANS CUSTOMER CAMPLAINT OF CLUTCH STILL STAYING ENGAGED WHILE COMING TO STOP (TRUCK STILL PULLING). I DROVE THE TRUCK AND CLUTCH DISENGAGES AFTER A COUPLE OF SECONDS APPLYING BRAKE... I CHECKED CLUTCH CALIBRATION, CLUTCH ENGAGEMENT AND DISENGAGEMENT, BRAKE PRESSURE SWITCH, AIR PRESSURE TO TOP AND SIDE OF TRANS, ALL CHECK GOOD WITHIN SPEC... REMOVED CHECK VALVE FROM TRANS AIR TANK AND FOUND FREE OF DEBRIS, CORROSION AND MOISTURE... CLUTCH STILL SEEMS TO STAY ENGAGED WHILE COMING TO A QUIK STOP... IS THERE ANYTHING I'M MISSING OR WHAT SHOULD I LOOK FOR NEXT?

ResponseComplete the open service programs for this truck.

Activity Notes


04/21/2010 12:20:34

ANDREW SCOTT

Public Web Updatewe had the clutch solonoid replaced and recalibrated, took for a test drive and found clutch disengaging like it should... truck no longer pulls after letting off accelerator.. thanks for all your help... you may close claim please...

04/20/2010 18:25:11

JEREMIAH BOWLES Public Web Response replace the clutch solenoid

04/20/2010 17:59:57

ANDREW SCOTT

Public Web Update

completed all campaigns and calibrations, all went through... test drove truck, found problem still there... long drives and breaking are good... stop and go traffic, on and off accelerator truck wants to keep going until a couple of seconds of breaking... problem is still there...

04/20/2010 15:58:18


Complete the open service programs for this truck then test drive to see if the issue is still there?








Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: LEVI BARSS



Customer / Repairing Dealer InfoCall Back Name: LEVI BARSS

Call Back #: 5187932087

Contact First Name: LEVI

Contact Last Name: BARSS

Dealer ID: 5170D

District #:

Customer #:

Dealer Name: ALBANY VOLVO TRUCK SALES, LLC

Main Phone #: 5184497171

Main FAX #:

Street Address 1: 90 HARTS LN

Street Address 2:

City: ALBANY

State / ZIP: NY / 122042416



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: FORT ANN

State / ZIP: NY /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/Ishift/ Clutch Calibration needed

Desc./Compl.truck has I Shift trans when driver tries to stop the truck wants to drive through the brakes

ResponseNeed to perform a clutch calibration option 3 and verify the Air pressure to the TECU and CCA is system pressure when issue occurs. Need to verify the condition of the air system is clean, no oil, moisture or contamination.

Activity Notes


08/16/2010 09:02:48


Clutch and Transmission functions should be able to be monitored with VCADS during the road test.

08/16/2010 08:47:45

MATT DAILEY Public Web Update

I checked the air pressure in the transmission 124 psi, i also removed the check valve from the transmisson air tank, no problem found. Before doing the calibration I checked the camiagns on the truck in the techtool there wer parts of sp413001 that were no completed, I wasn't sure if that had anything to do with the problem so I completed the campaign and completed a clutch calibration, during the roadtest is there anything that can be monitored in vcads that can help if the problem still exists.

08/13/2010 09:50:08

KEVIN CHERNUTAN

Public Web Response

Matt called in states that they have changed clutch solenoid actuator and steel pulling when trying to stop. instructed tech to check air pressure to the clutch actuator solenoid make sure system pressure. Also double check to make sure clutch actuator has been changed on side of transmission.

08/12/2010 09:26:54

VERNON BROWN

Public Web ResponseMatt called,states the truck does not want to stop,clutch wont release,must put in neutral when stopping or will continue to go through the stop,I asked him to check parameters and see if dfk is there and report back.

07/20/2010 10:21:37

WILLIAM HAGA

Public Web ResponseNeed to perform a clutch calibration option 3 and verify the Air pressure to the TECU and CCA is system pressure when issue occurs. Need to verify the condition of the air system is clean, no oil, moisture or contamination.




SR Info SR Classification SR OwnershipSR Type: Service issues - Incident Source: Phone SR Owner: EDWARD MEYERS

SR Area: Reliability Func. Group: 4121-release bearing SR Group: VTNA - Field Service Region NorthEast



Sub Area 2: Sub-Status: Resolved Created By: EDWARD MEYERS

Sub Area 3: Created By Group: VTNA - Field Service Region NorthEast


Customer / Repairing Dealer InfoCall Back Name: EDWARD MEYERS

Call Back #: 2155473531

Contact First Name: EDWARD

Contact Last Name: MEYERS

Dealer ID: XI000009

District #: 9999

Customer #: 5100D

Dealer Name: VOLVO N.A.

Main Phone #: +3363932728

Main FAX #:

Street Address 1: P.O. BOX 26115

Street Address 2: CORPORATE CENTER, 1ST. FLOOR

City: GREENSBORO N.C.

State / ZIP: NC / 27402



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: HATFIELD

State / ZIP: PA /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Goodwill #:


Km / Hr / Mi: 0

Unit: Mi

SummaryI shift Trans creeping in gear

Desc./Compl.Contacted by dealer 5160D about this vehicle truck will pull against the brakes while sitting at a red light and vehicle will not come out of gear. Check for codes found codes fore the CCA VALVE , CHECKED FOR CURRENT SOFT WARE all have been updated earlier. Changed CCA valve reinstall trans started vehicle at this point code become active mid 130 PSID27 FMI 8 Had dealer change solnoid valve on side of trans 21462376 part number was installed reassemble vehicle road test all codes went inactive and cleared truck went back to work no other problems vehicle was programed with SB 413-0001 10,000 MILES EARLIER 55,000 PROBLEM CAME TO LIFE AT 67,000

ResponseNA








Sub Area 2: Sub-Status: Resolved Created By: TERRY WILLARD



Customer / Repairing Dealer InfoCall Back Name: TERRY WILLARD

Call Back #: 800/737/3795


Contact Last Name: WILLARD

Dealer ID: 5249D

District #:

Customer #:


Main Phone #: 6628446000

Main FAX #:


Street Address 2:

City: TUPELO




District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: ARCADIA

State / ZIP: WI /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR I Shift

Desc./Compl.I-shift transmission, customer complains the transmission trys to keep pulling when coming to a stop. does not do this all the time. clutch does not release.

ResponseNA

Activity Notes



Tell them to stop clearing the codes until this is resolved. Perform the clutch calibration procedure and release the truck. Will leave the case open for now.

03/21/2011 15:10:05

TERRY WILLARD


road tested truck, was not able to duplicate the problem. connected lap top, checked for fault codes.mid 130, pid 33, fmi 2, 1 time. mid 130, ppid 50, fmi 11, 1 time. this company clears codes. performed clutch cylinder test, passed test. please advise what we need to do next. thanks





SR Area: Technical Func. Group: 4117-clutch plate, complete SR Group: NA - Truck - Technical Support



Sub Area 2: Sub-Status: Resolved Created By: TERRY WILLARD



Customer / Repairing Dealer InfoCall Back Name: TERRY WILLARD

Call Back #: 800/737/3795


Contact Last Name: WILLARD

Dealer ID: 5249D

District #:

Customer #:


Main Phone #: 6628446000

Main FAX #:


Street Address 2:

City: TUPELO




District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: ARCADIA

State / ZIP: WI /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR/US07/D13F/Ishift/ Clutch Pulling

Desc./Compl.I-SHIFT. customer complained transmission keeps pulling sometimes when coming to a stop.

ResponseNA

Activity Notes


08/23/2011 14:58:58

TERRY WILLARD Public Web Update

performed repairs as instructed. road tested truck, was not able to duplicate problem, please advise

08/23/2011 15:28:11

WILLIAM HAGA

Public Web Response Release the unit.

08/23/2011 11:28:33

TERRY WILLARD


road tested the truck, was able to duplicate the problem. came in and attempted to stop, truck kept pulling, had to hold down on the brakes to keep from moving. then the clutch released and work as it should. does not do this all the time. fault codes in transmission, mid 130, sid 250, fmi 9, 1 time. mid 130, pid 33, fmi 2, 49 times, mid 130, ppid 50, fmi 11, 7 times. all codes inactive at this time. went through g.d. for faults, kept coming back as inproper shifting. as i said before was able to duplicate the problem one time. please advise. thanks terry

08/23/2011 11:30:39

WILLIAM HAGA Public Web Response Program Mid 130, Calibrate the TECU and Clutch to see if the issue returns.












Call Back #: 909-349-0200



Dealer ID: US5089

District #: 7557

Customer #: 5089D


Main Phone #: +999

Main FAX #:


Street Address 2:

City: FONTANA




District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:


State / ZIP: UT /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9EHXAN

Model: VNL

Product Type: VNL


Cab Size: 780

Engine Make: VOLVO

Engine Model: D13




Engine: D13F435

HP Description: 425


Rear axle: RT1857SM





ATO2512C





Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR I Shift

Desc./Compl.UNIT IS HERE FOR TRUCK PULLS FORWARD WHEN COMING TO A STOP.

ResponseNA

Activity Notes


11/01/2011 13:47:56

KEVIN CHERNUTAN

Public Web Response Replace CVU on side of trans, road test and report back results.

11/01/2011 13:27:42

JAMES POLIANDRO Public Work Performed

RAN A PWM CLUTCH ACTUATOR TEST TWICE WHICH IT PASSED AND CHECKED THE CLUTCH CYLINDER ACTUATOR FOR LEAKS,NONE FOUND.UPDATED THE MID 130 SOFTWARE AND CALIBRATED THE TRANSMISSION AND CLUTCH.ROAD TESTED UNIT AND UNIT STILL PULLS FORWARD WHEN TRANSMISSION IS AT OPERATING TEMP AND COMING TO A STOP.









Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: DAN DANGELO



Customer / Repairing Dealer InfoCall Back Name: DAN DANGELO

Call Back #: 909 349 0200


Contact Last Name: DANGELO

Dealer ID: US5089

District #: 7557

Customer #: 5089D


Main Phone #: +999

Main FAX #:


Street Address 2:

City: FONTANA




District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PIKEVILLE

State / ZIP: TN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift/PTO/Clutch/Main Shaft Speed Sensor Codes

Desc./Compl.UNIT IS HERE FOR TRANS ISSUES,CLUTCH WILL NOT DISENGAGE WHEN COMING TO STOP AND SLAMS INTO REVERSE SOMETIMES.

ResponseNA

Activity Notes


11/04/2011 19:21:40 DAVID HILL Public Web Response That's a modification through the ABS, no we can't advise on disabling it.

11/04/2011 17:22:04

DAN DANGELO Public Web Update CUSTOMER ALSO WOULD LIKE THE HILL ASSIST REMOVED FROM HIS TRUCK.CAN THIS BE DONE?

11/04/2011 14:30:46

WILLIAM HAGA Public Web Response Program Mid130, Calibrate the TECU and Clutch to see if these issues return

11/04/2011 14:23:08


11/04/2011 14:19:03

KEVIN CHERNUTAN

Public Web Response Verify air pressure to transmission if ok replace CVU on side of transmission and see if issue occurs

11/04/2011 13:50:38 DAN DANGELO Public Web Update

yes trans does have pto installed on lower rear of trans.i did run a pmv test and it showed alittle out of range for fast engagement.customers complaing of when they try to stop it will try to pull forward. i was able to duplicate that but not the reverse issue.i will sent test results like you asked for, oil has not been changed level is good and customer not complaing of any noise.


Does this transmission have PTO mounted controlled from the TECU? Will the Clutch and TECU test perform? Attach the job card from these test to the case. Has the Oil and Transmission Filter been checked? Does the main shaft speed broadcast show erratic when Pid160 occurs in the TECU? Any noise in the transmission? What does the TECU show for air pressure when this issue occurs?

11/04/2011 13:08:28

DAN DANGELO Public Work Performed

I WENT AND PULLED CODES FOUND CODES FOR MID 130 PSID 20 FMI 5, MID30 PSID 23FMI 0 MID 128 PID 160 FMI 1 AND MID 130 PPID50 FMI 11 ALL INACTIVE AND LOW COUNTS.I WENT AND DID A PWM VALVE TEST AND FAST DISENGAGEMENT WAS AT 210 AND FAST ENGAGEMENT WAS 180.I DROVE AROUND LOT AND I CAN GET IT TO ACT UP ALITTLE BIT.BUT NO CODES GOING ACTIVE. HAVE NOT BEEN ABLE TO DUPLICATE REVERSE ISSUE.








Sub Area 2: Sub-Status: Resolved Created By: RICHARD WOODS



Customer / Repairing Dealer InfoCall Back Name: RICHARD WOODS

Call Back #: 8047987242

Contact First Name: RICHARD

Contact Last Name: WOODS

Dealer ID: 5364D

District #:

Customer #:


Main Phone #: 8047987242

Main FAX #:


Street Address 2:

City: ASHLAND

State / ZIP: VA / 230053442



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: .

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: RICHMOND

State / ZIP: VA /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryI Shift

Desc./Compl.US 07 EMISSION 13L CUSTOMER = COMPLAINT = CLUTCH HARSH ENGAGEMENT / TRUCK PULLING THROUGH STOP ACTIVE CODES IN TRANS = PSID 27 FMI 8 DIAG TRUCK AND VERIFIED COMPLAINT, PERFORMED SEVERAL TESTS THROUGH VCADS AND THE FAST ENGAGEMENT TEST FAILED IN PWM VALVES CLUTCH TEST. I REPLACED THE CLUTCH CONTROL SOLENOID AND RECALIBRATED THE TRANS / CLUTCH AND FOUND CODE STILL ACTIVE AND CLUTCH SYSTEM STILL FAILS FAST ENGAGEMENT. CUSTOMER HAS OK'D TRANS BEING REMOVED, THIS E-SERVICE WAS GENERATED DUE TO THE FACT THE CLUTCH ITSELF IS OUT OF WARRANTY BUT THE CLUTCH ACTUATOR IS PART IF THE TRANS AND IT IS UNDER WARRANTY. WHEN WE GET THE TRANS OUT IF WE DO NOT FIND A ISSUE WITH THE PHYSICAL CLUTCH ITSELF DO YOU WANT US TO REPLACE THE CLUTCH ACTUATOR ITSELF? PLEASE ADVISE. ALSO PLEASE SEE ALL TEST RESULTS AND DATA ON THE ATTACHED JOB CARD. THANSK HAVE A WONDERFUL CHRISTMAS RICHARD WOODS

ResponseNA

Activity Notes


12/30/2011 08:41:22


Internal Notes An attachment with filename 'DiagTime Policy - VOLVO' has been added.

12/30/2011 08:39:57

MATTHEW BEAUCHAMP

Public Web Response See attached and fill out for diag time breaking down what was done for the 5 hours please.

12/29/2011 18:40:22

RICK HAZELWOOD Public Web Update

The repairs have been completed. We have @ 5 hours of diag time on this repair.




Replace the clutch, check the transmission input shaft for up and down and in and out movement with a dial indicator also.

12/24/2011 05:38:11




Yes, replace the cca on the input shaft, reprogram the mid 130 again and do another trans and clutch recal.

12/23/2011 13:41:11

RICHARD WOODS Public Work Performed SEE ABOVE STATEMENT, SEE ATTACHED JOB CARD,












Call Back #: 503-285-7667 x278



Dealer ID: 5880D

District #:

Customer #:


Main Phone #: 5032857667

Main FAX #:


Street Address 2:

City: PORTLAND

State / ZIP: OR / 972111406



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: PLANO

State / ZIP: TX /



Chassis Number:

Registration #:

VIN / Serial #: 4V4M19EH0AN

Model: VNM

Product Type: VNM


Engine Make: VOLVO

Engine Model: D13

Rear axle installation: RAD-A2V

Engine: D13F425

HP Description: 425

Rear axle: RS1045SM



AT2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR D13F I Shift

Desc./Compl.The tranny is have clutching problems,When you put the truck in to gear its jumps forward.When you are trying to come to a stop its still wants to pull the truck,When in drive and you step on the thottle it goes up 2000 rpms befor the tranny starts to engauge. Here is the list of faults all are inactive right now mid 130 ppid50 fmi 0 2x mid 130 ppid50 fmi 11 35x mid 130 sid 250 fmi9 2x mid 130 psid 26 fmi11 1x

ResponseNA

Activity Notes


02/03/2012 15:39:32

FRANKLIN SMALL Public Web Response Closing case.

02/03/2012 14:34:49

DARRIN KING Public Web Update Yes, ok to close case, new CVS is installed & trans is working fine. 3.9 hr

diag in repair.

02/03/2012 14:08:05

FRANKLIN SMALL

Public Web Response Can case be closed?

02/03/2012 13:21:10

JAMES MASSEY Public Web Update

air psi 105 psi to tecu and cvu, program mid 130, and reset tecu and clutch date test good thanks

02/02/2012 11:19:52


What is the results of the clutch function test, Attach to the Case. What is the air pressure to the TECU and CVU? Has the Mid130 been programmed, Calibrate the TECU and Clutch?

02/01/2012 16:36:21

JAMES MASSEY

Public Web Update replace CVU and test drive still doing the same thing

01/31/2012 19:20:32

KEVIN CHERNUTAN Public Web Response Most likely the CVU on the side of transmission is faulty, replace CVU.

01/31/2012 18:49:30


Pulled the truck in to the shop.while bring it in to the shop it took a few due to the hard engaugements and the clutch protection showing up in the dash.read faults.Checked cvs for any air leaks and there are none. Here is the list of faults all are inactive right now mid 130 ppid50 fmi 0 2x mid 130 ppid50 fmi 11 35x mid 130 sid 250 fmi9 2x mid 130 psid 26 fmi11 1x









Sub Area 2: Sub-Status: Resolved Created By: DANNY WALKER



Customer / Repairing Dealer InfoCall Back Name: DANNY WALKER

Call Back #: 714-5219806

Contact First Name: DANNY

Contact Last Name: WALKER

Dealer ID: US162553

District #: 6225

Customer #: P763

Dealer Name: MACK SALES OF SOUTHERN CALIFORNIA

Main Phone #: +8005931010

Main FAX #:

Street Address 1: 14800 FIRESTONE BLVD

Street Address 2:

City: LA MIRADA




District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: CARTERET

State / ZIP: NJ /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F375

HP Description: 375

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

Summary5439D / DANNY WALKER / erratic operation [FMI] QAG1(C)

Desc./Compl.costumer complaint unit lunging forward when trying to stop

ResponseNA

Activity Notes



OLD TRANSMISSION SS# 20084250150 NEW TRANSMISSION SS# 20072530181L I LIKE TO CLOSE THIS CASE PLZ

06/11/2012 12:48:05

TIMOTHY HAYES Public Web Response do you have the replacement unit's serail number?


Not sure what you are talking about here… I do not have any clutches to send. I am not aware that there are any reman clutch discs - only new. Have you tried your expediter or another dealer? ~Tim

06/05/2012 10:02:59

DANNY WALKER Public Web UpdateGOOD MORNING WE HAVE A ORIGINAL CLUTCH PLATE BUT WE DONT HAVE THE ORINAL DISC ,IS REMAN . WILL BE COVER UNDER WARRANTY ?OR WE HAVE TO WAIT 5 DAYS TO GET NEW ONE


FONTANA WILL SEND A TRANSMISSION TO MY LOCATION. I WILL SEND YOU THE SERIAL NUMBERS FROM BOTH TRANSMISSION. THANK YOU TIM.


With 0.88 mm of movement you will need to replace the complete unit as there is no field repair for this failure mode. I can ship you a unit or you could contact Greg Ham at your Fontana store for a replacement unit. Also be sure to record the OE as well as the replacement unit's model/serial in this eService. ~Tim

06/04/2012 13:36:59 KEVIN JOHNSON Public Web Response I will contact Reliability and they will review your case and advise.

06/04/2012 12:58:36

DANNY WALKER Public Web Update i check input shaft play found 0.88 mm i send you pictures from the clutch disc also.

06/04/2012 12:02:53

KEVIN JOHNSON Public Web Response Did you check the input shaft with a dial indicator for movement? If the transmission is ok repair as needed.

06/04/2012 11:27:49


06/01/2012 13:15:27

MATTHEW BEAUCHAMP

Public Web Response Complete GD for PSID 27 FMI 8.

06/01/2012 12:39:58



test drive truck, able to duplicate cust complaint and truck does lunge forward occasionally, conected lop top to check for fault codes ,found



06/01/2012 12:39:06 DANNY WALKER Public Work Performed

multiple foults for mid 130 t/shoot fault code mid 130 psid26 fmi 2 for 2/3 engagement system 165 counts last count 5/31/2012 .followed guided diagnostics step one listen for air leaks at top tecu 4320-08-03-02, found no air leaks, step 2 check gear select cylinders 2/3 test 4320-08-03-05 using quide 6395-862187 also i drained oil to inspected for metal at oil filter and rear pto cover found meal shavings that appear to be brass in color, any further throuble shooting steps to follow? i will send job card with the rest of fault codes and t/shootig steps









Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: TOM SAUNDERS




Call Back #: 7012825400



Dealer ID: 5555D

District #:

Customer #:


Main Phone #: 7012825400

Main FAX #:


Street Address 2:

City: FARGO

State / ZIP: ND / 581046904



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: DETROIT LAKES

State / ZIP: MN /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryI Shift

Desc./Compl.CUSTOMERS COMPLAINT IS THAT THE CLUTCH WILL NOT DISENGAGE AND THE DRIVER HAS TO STAND ON THE BRAKE PEDAL TO STOP THE TRUCK. WE HAVE VERIFIED THE COMPLAINT BY SIMPLY DRIVING THE TRUCK INTO THE SHOP BEING VERY CAREFULL NOT RUNNING INTO ANYTHING.

ResponseNA

Activity Notes


06/18/2012 12:15:20

TOM SAUNDERS Public Web Update case can be closed

06/18/2012 12:14:50

TOM SAUNDERS Public Web Update Tim We found the brake switch faulty. replaced that and all works good now.

06/15/2012 15:51:28

TIMOTHY HAYES

Public Web Response Please attach the job card showing all the fault codes present when the vehicle arrived at your facility. ~Tim

06/15/2012 12:31:45

DAVID HILL Public Web ResponseEliminate the cvu and then the cca, replace / repair parts as needed. If you pull the transmission during the repair, makes sure you measure and record the input shaft play

06/15/2012 11:47:32

TOM SAUNDERS


WE HAVE HOOKED UP PTT AND STARTED GD BUT COMPUTER WILL NOT GO INTO GUIDED DIAGNOSTICS FOR INACTIVE TRANSMISSION CODES FOR MID 130. INACTIVE CODES FOR 130 ARE PSID 27,FMI8, PSID 27 FMI 14, PSID 50 FMI0, PSID23 FMI 1. PPID 50 FMI 11. GOING TO PLUG IN PSID 27 MANUALLY INTO GD AND SEE WHERE THAT LEADS.









Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: KEITH PARTRIDGE



Customer / Repairing Dealer InfoCall Back Name: KEITH PARTRIDGE

Call Back #: 2079470778


Contact Last Name: PARTRIDGE

Dealer ID: 5122D

District #:

Customer #:

Dealer Name: BANGOR TRUCK & TRAILER SALES, INC.

Main Phone #: 2079470778

Main FAX #:

Street Address 1: 2245 ODLIN RD

Street Address 2:

City: HERMON

State / ZIP: ME / 044017237



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: HAMPDEN

State / ZIP: ME /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryI shift C Model

Desc./Compl.when coming to a stop sign the trans would seem to be stuck kin gear. seems to push you into the intersection. the trans would seem to come out of gear fianlly and then when hyou push the throttle to take off there was no throttle responce. truck wouldnt even start to move. have had to push the limp buttom on the back of the shifter twice to get it to move. sometimes after messing with it for a while it would work. when activating the pto it sounds like grinding and banging. after a few attemps it will go in. sometimes when going into second gear its like the truck hit neutral. the dash said drive but no one was home. let off the throttle and it bangs in. when toping a hill the truck seems to act like the brakes are on. then mid pull it noticably gets power back.

ResponseNA

Activity Notes


07/17/2012 12:41:58

KEITH PARTRIDGE

Public Web Update truck was released and no know issues. could you please close this case. thank you very much.

06/20/2012 13:38:00 WILLIAM HAGA Public Web Response If you have no issues release this unit.

06/20/2012 13:05:20

KEITH PARTRIDGE Public Web Update

calibration went through fine. road test went fine. air pressure to the cluch cyl was up to 125 and when shifting a lot, down gto 95. tried many stop and goes. pulled hills to try to duplicate the cust complaint. all ok. no codes. do you want to pull the pto off the back or try something else at this point? thanks.

06/20/2012 13:05:19



06/20/2012 09:58:20

DAVID HILL Public Web ResponseSee if the transmission will calibrate with the tool also, attach the job card with the fault information that has logged. The pto may have to be removed to check for damage to the trans rear section.

06/20/2012 09:46:04

KEITH PARTRIDGE


checked the brakes and brake switches. checked all codes. trouble shoot all trans codes. most only happened once so gd didnt take it very far. checekd all battery connections. checked the connections at the trans. checked the air lines to the trans and the clutch cyl. checked the complete harness visually for the transmission. checked the ground at the bulkhead. for the mid 130 ppid 50, i did the input signal for the gear selector test. passed. gd said it was poss operation error. using the throttle to hold on a hill. installed a guage in the line to the clutch cyl. 125 at full air pressure. did the countershaft test many times becuase with the pto issue i thought that may be the problem. all passed., (6 times) nothing is active at this time and everything is opperating properly. so im going to clear the codes and road



test. cust said it happens more with a load. will keep the air guage in the line on the road test. when it acts up i will monitor that and maybe try the countershaft brake test agagin. any suggestions would be greatly appreciated.








Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: JOSEPH ARMOLD



Customer / Repairing Dealer InfoCall Back Name: JOSEPH ARMOLD

Call Back #: 5135636363

Contact First Name: JOSEPH

Contact Last Name: ARMOLD

Dealer ID: 5635D

District #:

Customer #:

Dealer Name: WORLDWIDE EQUIPMENT OF OHIO, INC.

Main Phone #: 5135636363

Main FAX #:

Street Address 1: 10649 EVENDALE DR

Street Address 2:

City: CINCINNATI

State / ZIP: OH / 452412517



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: INDIANAPOLIS

State / ZIP: IN /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9DG6AN

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D11


Engine: D11F405

HP Description: 375

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/US07/Ishift Clutch Functions

Desc./Compl.trans and other problems.customer complaint of unit will lunge on brake application as if clutch not disengaging properly.

ResponseNA

Activity Notes


09/26/2012 11:29:49

JOSEPH ARMOLD Public Web Update programming took care of problem.thanks.please close case.

09/19/2012 12:36:28

WILLIAM HAGA

Public Web Response Program the TECU, Calibrate the TECU and Clutch

09/19/2012 12:02:52

JOSEPH ARMOLD


check codes.have inactive mid 130 ppid 50 fmi 0 for 2 counts and fmi 11for 38 counts.psid 27 fmi 14 for 71 counts and fmi 8 for 85 counts.cleared codes and test drove,could not get active or duplicate complaint.is there a software update for this or do i have possible bad clutch.thanks.









Sub Area 2: Training Opportunity Sub-Status: Resolved Created By: WILLIAM ISAJIW



Customer / Repairing Dealer InfoCall Back Name: WILLIAM ISAJIW

Call Back #: 920.338.8400


Contact Last Name: ISAJIW

Dealer ID: 5259D

District #:

Customer #:


Main Phone #: 9203388400

Main FAX #:


Street Address 2:

City: DE PERE

State / ZIP: WI / 541159406



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name: CONVENIENCE TRANSPORTATION LLC

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: LA CROSSE

State / ZIP: WI /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9DG4AN

Model: VNL

Product Type: VNL


Cab Size: 300

Engine Make: VOLVO

Engine Model: D11




Engine: D11F405

HP Description: 375




Rear axle: RT1857SM



AT2512C





Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/UsIshift Clutch Functions

Desc./Compl.Truck continues to pull when coming to a stop. Also a harsh / quick start when foot is let off the brake.

ResponseNA

Activity Notes


10/16/2012 12:14:19


Is the engine brake downshift the only issue? Are there any codes in the ABS or other ECU's? Does VCADS show a request for the engine brake? Has all the parameters been validated that effect the engine brake functions? When the engine brake stalk is pulled back for this function does the VECU show a message broadcast for engine brake?

10/16/2012 11:47:25

WILLIAM ISAJIW Public Work Performed

No active faults, MID 130 PPID 50 FMI 11 qty 1 Inactive Tried using GD to troubleshoot PPID 50 - dead end. Also tried to use GD to troubleshoot harsh start w/ symptom based troubleshooting. GD asked to 1) check powertrain for any changes to gear box / axle ratio / etc. 2) Input signals from Gear selection test 3) Clutch Drag test - which it failed - next step is to remove transmission... Checked No air leaks 4320-08-03-32 PWM valves clutch test - passed 4111-08-03-02 Clutch wear test - good 4111-08-03-05 Clutch drag - failed - spec .08 to .31 test results were 256.00 Checked software and updated TECU and GSU, calibrated Transmission/clutch pulling position retested 4111-08-03-05 clutch drag and now it passed with .14 Road test truck and harsh take off is gone now, but transmission lost / unable to downshift while using engine brake. We removed and replaced Clutch Control Actuator, recalibrated transmission, and road tested. Truck / transmission / clutch works perfectly. Tagged CCA for warranty.









Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: JEFF KROPP



Customer / Repairing Dealer InfoCall Back Name: JEFF KROPP

Call Back #: 6103956802

Contact First Name: JEFF

Contact Last Name: KROPP

Dealer ID: 5189D

District #:

Customer #:


Main Phone #: 6103956801

Main FAX #:

Street Address 1: 1407 BULLDOG DR

Street Address 2:

City: ALLENTOWN

State / ZIP: PA / 181041972



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: MILTON

State / ZIP: PA /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RT1857SM



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryUS07 I-Shift

Desc./Compl.clutch would not disengage

ResponseNA

Activity Notes


12/26/2012 13:38:07

KEVIN JOHNSON Public Web Response No response, case closed

12/17/2012 15:43:04

KEVIN JOHNSON

Public Web Response Order a reman transmission and replace the clutch and all failed parts. Get with Warranty about who pays for what.

12/17/2012 15:38:29 JEFF KROPP Public Work Performed

removed trans for inspection, actuator has failed, clutch has failed and trans input shaft is very loose( 1/2 in play). We don't know what was cause of failures. If clutch then job would be customer pay, if trans then unit would be under warranty. How do we determine who will pay? second question is are I shift parts available now or must we replace the trans









Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: DICK HAGE




Call Back #: 7012825400



Dealer ID: 5555D

District #:

Customer #:


Main Phone #: 7012825400

Main FAX #:


Street Address 2:

City: FARGO

State / ZIP: ND / 581046904



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: ABERDEEN

State / ZIP: SD /



Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RTS1857A



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS10 I-Shift Neutral Engagement

Desc./Compl.this has a problem going into neutral, driver states when slowing down, will come to a stop sign and wants to keep going, second time back for the same thing

ResponseNA

Activity Notes


01/14/2013 09:26:17

GREGORY CHAFFIN Public Web Response Closed. No response.

12/21/2012 16:50:59

GREGORY CHAFFIN

Public Web Response

Replace the transmission. Please order a reman as a replacement and attach the job card showing any fault codes present when the vehicle arrived at your facility. Also be sure to record the OE as well as the replacement unit's model/serial in this eService. Thank you.

12/21/2012 16:23:50 DICK HAGE Public Work Performed

1st time scaned codes, we had 130 pid 160 fmi 1 went through diag on this code, checked updated prog. and all related trans wiring, cleared codes and road test seems ok. customer took the truck, called back and said it was still acting the same. they brought it back, rescaned and had the pid160. we looked for anything like a clutch or somthing to cause not finding neutral. pulled the trans, nothing broken in the clutch. found over 125 thsands play in the input.








Sub Area 2: Guided Diag. Reference Sub-Status: Resolved Created By: KEITH LINDQUIST



Customer / Repairing Dealer InfoCall Back Name: KEITH LINDQUIST

Call Back #: 6053327112


Contact Last Name: LINDQUIST

Dealer ID: 5571D

District #:

Customer #:


Main Phone #: 6053327112

Main FAX #:


Street Address 2:

City: SIOUX FALLS

State / ZIP: SD / 571040553



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Chassis Number:

Registration #:


Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13F485

HP Description: 475

Rear axle: RTS1857A



ATO2512C






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryI shift

Desc./Compl.clutch dose not release when comming to complete stop once in while.do not notice bob tail the tranny and clutch and pressure plate were just replaced about 2 weeks ago this was the problem had started before the tranny replaced.

ResponseNA

Activity Notes


01/31/2013 15:13:35

KEVIN JOHNSON Public Web Response Case closed

01/31/2013 13:51:13

KEITH LINDQUIST

Public Web Update released truck thankyou


Replace the brake switch, just the same. The taillights are illuminated when the service brake is applied ? Program the mid 130 also, recal the trans and clutch.

01/28/2013 14:42:12

KEITH LINDQUIST Public Work Performed

checked codes did brake swicth test. the peadal swicth and the brake test dont work the brake light switch dose. advise



PE13-002

VOLVO TRUCK

5/1/2013

QUESTION 4







Sub Area 2: Sub-Status: Resolved Created By: FRANK RHEA



Customer / Repairing Dealer InfoCall Back Name: FRANK RHEA

Call Back #: (501)490-1122

Contact First Name: FRANK

Contact Last Name: RHEA

Dealer ID: 5247D

District #:

Customer #:

Dealer Name: TRI-STATE TRUCK CENTER, INC.

Main Phone #: 5014901122

Main FAX #:

Street Address 1: 4614 THIBAULT RD

Street Address 2:

City: LITTLE ROCK

State / ZIP: AR / 722063814



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: HAMBURG

State / ZIP: AR /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9EJ7BN

Model: VNL64T N

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13H475

HP Description: 475

Rear axle: RT1857SM



ATO2612D



5/1/2013http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-UYXZEF.html



Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryDSR US10 D13H clutch

Desc./Compl.Unit won't stop pulling like clutch not disengaging.

ResponseNA

Activity Notes


10/11/2011 11:54:08


With 160 fault we may have a internal issue with transmission. remove filter and check for metal. Also attach job card to case.

10/11/2011 11:31:48 FRANK RHEA Public Work Performed

Checked codes and found MID130 PSID 27- Clutch system active one time. MID 130 PID 160- Main shaft speed active 19 times. Followed GD and replaced clutch solenoid, now unit has air coming from trans bell housing. This unit has been in another dealer last week for trans issues, they had e-service case on it. We don't know what was done at other dealer yet.









Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: ERIC SMITH




Call Back #: 7083717010



Dealer ID: 5184D

District #:

Customer #:


Main Phone #: 7083717010

Main FAX #:


Street Address 2:

City: ALSIP

State / ZIP: IL / 608033232



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: CHICAGO RIDGE

State / ZIP: IL /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9EJ0BN

Model: VNL

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13H475

HP Description: 475

Rear axle: RT1857SM



ATO2612D






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryUS10 I-Shift

Desc./Compl.unit came in with complaint of truck still moving while brakes applied.

ResponseNA

Activity Notes


09/25/2012 12:12:46 ERIC SMITH Public Web Update

pulled trans and found cca not holding air pressure. replaced cca, and buttoned all up and calibrated and checked operation, unit still moving. installed new cvu, and calibrated and road tested. all ok. unit done. have 3hrs diag time if ok please close case thanks....ERIC....

09/24/2012 17:30:33


Make sure the brake lights are on when truck is still pulling when the brakes are applied. If the SLS is inop the VECU is not getting the message to shift out of gear.

09/24/2012 17:15:00

ERIC SMITH Public Work Performed

road tested and verified complaint. brought into shop and pulled codes, and found noe active. performed pwm valves test and all passed. tried to recalibrate trans still same. tried test cvu, and still same results. will remove trans and inspect cca



PE13-002

VOLVO TRUCK

5/1/2013

QUESTION 4











Call Back #: 909-349-0200



Dealer ID: US5089

District #: 7557

Customer #: 5089D


Main Phone #: +999

Main FAX #:


Street Address 2:

City: FONTANA




District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: VISALIA

State / ZIP: CA /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9EH4CN

Model: VNL64T N

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13H435

HP Description: 425

Rear axle: RTS1857C



ATO2612D



5/1/2013http://argus-css.got.volvo.net/ARGUSVTNA/REPORTS/SRDetails-1-RSF1CX.html



Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR/US10/Ishift/Clutch Pulling and Hill Assist Engaging

Desc./Compl.UNIT IS HERE FOR UNIT PULL FORWARD WHEN COMING TO A STOP AND WHEN UNIT COME TO A STOP THE HILL ASSIST COMES ON EVERYTIME.

ResponseNA

Activity Notes


11/23/2011 13:44:49

MATTHEW BEAUCHAMP Public Web Response Replace clutch.

11/23/2011 12:42:30


Internal Notes An attachment with filename '314427 KRAFT (2)' has been added.

11/23/2011 12:42:29


Internal Notes An attachment with filename '314427 KRAFT (1)' has been added.

11/23/2011 12:36:31

JAMES POLIANDRO Public Web Update

REMOVED THE TRANSMISSION,INSPECTED THE INPUT SHAFT AND CLUTCH.INPUT SHAFT HAS 0 PLAY IN IT,BUT THE PRESSURE PLATE IS NOT MAKE FULL CONTACT WITH THE CLUTCH DISC.PICTURES ARE BELOW.

11/22/2011 17:14:44

JEREMIAH BOWLES

Public Web Response replace the cca in the trans bell housing and advise results

11/22/2011 16:57:30

JAMES POLIANDRO Public Web Update

RESET THE ABS CONTROLLER AND RECALIBRATED THE STEERING ANGLE SENSOR AND THE LATERAL ACCELERATION WITH ACOM.ROAD TESTED UNIT,THE HILL ASSIST IS NOT COMING ON ANYMORE BUT THE TRANSMISSION STILL PULLS FORWARD INTERMITTENTLY AND WHEN IT DOES THE TRUCK STARTS TO JURK AND SMOKE COMES FROM THE BELLHOUSING AREA FROM THE CLUTCH.THE AIR PRESSURE WHEN THIS HAPPENS IS 125 PSI.RE-RAN A PWM TEST WITH THE CLUTCH HOT AND WAS ABLE TO GET A READING OF THE FAST ENGAGEMENT AT 235 MS.

11/21/2011 13:37:31


Attach the job card of the clutch and tecu function test. Has the ABS checks been performed with Acom to see what is requesting the hill assist? Has the clutch functions been monitored when the clutch is pulling to see what is showing for values and air pressures? What is the engine speed when the clutch is pulling? Has the inclinometer been calibrated to correct the angle?

11/21/2011 13:31:01


11/21/2011 JAMES


CHECKED AIR PRESSURE TO THE TRANSMISSION,OK AT 120 PSI.CHECKED THE CCA FOR LEAKS AND THERE'S NONE.RAN A PWM CLUTCH ACTUATOR TEST AND IT PASSED.REPROGRAMMED THE MID 130 AND CALIBRATED THE TRANSMISSION AND CLUTCH.ROAD TESTED UNIT AND IT STILL PULLS FORWARD WHEN COMING TO A



13:30:06 POLIANDRO STOP AND YOU CAN SMELL THE CLUTCH BURNING.ALSO THE HILL ASSIST IS STILL COMING ON WHEN AT A STOP.CHECKED THE READING OF THE INCLINATION SENSOR AND WITH THE TRANSMISSION AT 0 DEGREES THE INCLINATION SENSOR READS 4 DEGREES.









Sub Area 2: Sub-Status: Resolved Created By: SHERRY CUSSON



Customer / Repairing Dealer InfoCall Back Name: SHERRY CUSSON

Call Back #: 5088853790

Contact First Name: SHERRY

Contact Last Name: CUSSON

Dealer ID: 5125D

District #:

Customer #:

Dealer Name: DARIO DIESEL SERVICE INC.

Main Phone #: 5087538177

Main FAX #:

Street Address 1: 182 SW CUTOFF

Street Address 2:

City: WORCESTER

State / ZIP: MA / 016042798



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: FRAMINGHAM

State / ZIP: MA /



Chassis Number:

Registration #:

VIN / Serial #: 4V4NC9EJ3CN

Model: VNL64T N

Product Type: VNL


Engine Make: VOLVO

Engine Model: D13


Engine: D13H500

HP Description: 475

Rear axle: RT2173SM



ATO2612D






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating:

Date of Failure:

Remarks:

SummaryI Shift

Desc./Compl.I SHIFT DOSE NOT WANT TO DISIGAUGE WHEN COMMING TO A STOP.

ResponseNA

Activity Notes


06/21/2012 13:26:09

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'Blank Diagnostic worksheet' has been added.

06/21/2012 13:24:55

GREGORY CHAFFIN

Public Web Response Fill out diag request sheet and attach to case.

06/21/2012 13:14:58

DAVID THIBEAULT

Public Web Update

We have replaced the injector and 2 injector sleeves we replaced the #5 and #6 sleeves because the #5 injector was broken and the # 6 had a lot of rust on the injector body indicating a leaking sleeve.We road tested the vehicle and the issue is resolved.How much diag will you allow me?

06/20/2012 11:46:33

GREGORY CHAFFIN Public Web Response Replace the broken one only and report results. Thank you.

06/20/2012 11:06:39

SHERRY CUSSON Public Web Update

checking a little further on the engine skip there was no air in the return.we removed the injectors and the #5 injector tip was broken off.should we replace only one or eplace them all? please advise

06/18/2012 17:18:21


Internal Notes An attachment with filename 'Checklists for Engine Stumble' has been added.

06/18/2012 17:17:06


Do air in fuel checks per Impact, if negative then see SNV 11-09. After that see attachment.

06/18/2012 16:03:41

SHERRY CUSSON Public Web Update

ROAD TESTED TRUCK NOW ENGINE SKIPPING UNDER LOAD.DID NOT DUE THIS FIRTS TIME I ROAD TESTED IT.THERE ARE NO CODES COMMING UP FOR ANY THING.SHOULD WE LOOK FOR A BROKEN INJECTOR.WE RECALED CLUTCH AND IT IS STILL STAYS INGAUGED NOW AND THEN WHEN COMMIG TO A STOP.

06/14/2012 13:43:59

DAVID HILL Public Web Response Adress the ABS fault with the vender service information, recal the clutch with the tool and restest

06/14/2012 13:15:36

SIEBEL ADMINISTRATOR Internal Notes An attachment with filename 'T977' has been added.

06/14/2012 13:15:22

SHERRY CUSSON

Public Web Update I ATACHED FALT CODES

06/14/2012 SHERRY


I SHIFT DOES NOT WANT TO DISIGAUGE WHEN COMMING TO A STOP.HAS INACTIVE CODES FOR MID 130 PPID 50 FMI 11,38 TIMES.MID 130 PSID 204 FMI 9 ,38 TIMES.MID136 SID 93 FMI 4,26 TIMES.NO CODES SOWING UP ACTIVE.ALSO HAS A VIBRATION AT



13:05:30 CUSSON LOW RPMS UNDER LOAD.WE ROAD TERTED AND DID NOT GET A VIBRATION.TRANSMISSION DID STAY INGAUGED WHEN COMMING TO A STOP.NOT ALL THE TIME.








Sub Area 2: Quality Case Filed Sub-Status: Resolved Created By: SHAWN SHADDEN




Call Back #: 503-285-7667 op2



Dealer ID: 5880D

District #:

Customer #:


Main Phone #: 5032857667

Main FAX #:


Street Address 2:

City: PORTLAND

State / ZIP: OR / 972111406



District #:

Customer #:

Selling Dealer:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City:

State / ZIP:

Country:


Buyer Name:

Main Phone #:

Main FAX #:

Street Address 1:

Street Address 2:

City: HILLSBORO

State / ZIP: OR /



Chassis Number:

Registration #:

VIN / Serial #: 4V5MC9EJ6CN

Model: VNM64T N

Product Type: VNM6


Engine Make: VOLVO

Engine Model: D13


Engine: D13H475

HP Description: 475

Rear axle: RTS1857D



ATO2612D






Misc Part #:

Error Code #:


Unit: Mi

Accuracy: Actual

GCW:

Location:

Campaign #:


Unit #:

Tech Rating: Master

Date of Failure:

Remarks:

SummaryDSR US10 I-shift clutch

Desc./Compl.There driver states the the clutch will not dis-engauge wright away when gone up to a stop.He also stated the while at a stop you can feel the truck start to pull forward some.

ResponseNA

Activity Notes


07/26/2012 17:17:57

MATTHEW BEAUCHAMP Public Web Response That code is driver induced, not warrantable, no diag time.

07/26/2012 17:14:20

DARRIN KING

Public Web Update Last update seems to have cured the problem, ok to close the case, 2.5 hr diag.

07/17/2012 18:19:55


tell the driver to quit holding the unit with the throttle like you would a car at a stop, recal the clutch using option 3 and if this dosent work you will need to pull the trans and inspect clutch

07/17/2012 18:15:38


It was in here a few weeks back with the same complant.Preformed the trany,clutch, cal,also clutch engaugement test fast and slow,it was all with in spec.Not sure what else to look for.There is on one inactive fault mid 130 ppid 50 fmi 11 1 count.Thanks for your help Shawn



PE13-002 VOLVO TRUCK 5/1/2013 QUESTION 4 MY-2007 VN …

Documents

Transcript of PE13-002 VOLVO TRUCK 5/1/2013 QUESTION 4 MY-2007 VN …