September 2005

WELCOMEto thismonth’supdate

This edition includes: The newIDS acquisition; E&P ‘living ourValues’; A look at TLR GlobalAccounts; E&P in the lead-up to Christmas; and we profileYorkshire’s Jeanette Culleton– 15 years on the job. EnjoySeptember’s edition of the MD’s Update.

IDS joins Sweet & MaxwellSweet & Maxwell has acquired Incomes Data Services (IDS), a leading HR research

and information service in the UK.

IDS has been the leading HR and employment law information service of its type in

the UK since the 1960s, offering independent, bespoke research and consultancy

services focusing on employment-related areas, including:

• Pay and labour market issues

• HR personnel policy and practice

• Management and recruitment

• Employment law

• Pensions.

The addition of IDS will significantly strengthen

Sweet & Maxwell’s advisory services for the mid-market

and bespoke research and consultancy offerings for the

UK’s largest employers.

The deal marks the continued expansion of S&M’s regulatory services in the UK

and is an ideal partner for Consult GEE. It’s an exciting opportunity to integrate

IDS’s existing analytical material into Consult GEE. The possibility of integrating

both services would create a unique customer experience unmatched in the UK

regulatory market today. IDS also counts a number of law firms as customers.

Altogether an excellent fit with Sweet & Maxwell.

IDS will continue to operate as a separate, stand alone service at their current

address in Farringdon, London.

Peter closes the IDS acquisition deal with former owner Mark Layton

Enterprise

Quality

Collaboration

Editorial & production on the valuesLast month I e-mailed you all a Values Progress Report, thanking you for your

incredible response to the Awards schemes, but emphasising the fact that the

Values are about more than just certificates and cash prizes.

Tucked away beneath the spotlight’s unblinking gaze, hundreds of crucial

business-enhancing actions take place every day throughout Sweet & Maxwell.

Last month, the Editorial & Production department (Mytholmroyd & Avenue

Road) compiled a report on those unsung actions, mapping them against the

appropriate value.

A selection of these illustrates just how the smallest of actions can make the

biggest of differences.

Responsiveness

The legal looseleafs team responded to every customer

query within the hour throughout the month; while a

member of the Current Law team is working one day a

week with the Legislation team in order to help clear a

considerable backlog.

Enterprise

A major theme here is of people creating their own

solutions to long-term problems: an Author’s Guide for

Preparing Copy was produced in the face of poor

author practice, with the result that the quality of copy

has measurably improved, allowing a faster editorial

turn-around time.

Collaboration

This is the most cited value across the whole business.

The team here reported 30 instances of collaborative

effort across different functions, either on specific titles

or, more commonly, on facilitating greater co-operation

and understanding of processes between departments.

Quality

A lot of this work appears to be rather arcane but the

results can be obvious. A SAP User’s Manual was

overhauled to include step-by-step screen-shots – a

huge upsurge in SAP process comprehension followed!

Various house style issues were addressed over this

period and the demands of key authors fulfilled.

Responsive

In total, the Editorial & Production team could directly

attribute Values to 71 separate actions. The huge majority

of them weren’t nominated for Awards because they didn’t

champion teams or individuals going above and beyond

their job spec. Instead, they simply illustrate the whole

theme of our Values campaign – that each of us can embed

the four values into our everyday work practices. That’s

over 900 of us making a difference every day!

TLR Global Accounts planningmeeting

The evolution of global customers and their increasing sophistication and diversity

of requirements is revolutionising the way internal resources are leveraged and

client service is applied.

The Global Accounts programme was established with a team of 2 Global Account

Managers in the UK in January 2004, to service the UK offices of US Law Firms.

It was expanded in January 2005 to include all of the offices of US firms across

Europe, and the team grew to three to accommodate this expansion. The revenue

from Westlaw from this programme has grown from $880k in 2003 to $2.2M in

2005, and continues to increase at a significant rate. This group of accounts also

accounts for $900k in local Lawtel and CLI sales, plus $1.4M in print in the UK.

The Global Accounts Planning Meeting, held on 12 – 13 September, was organised

with the object of meeting the needs of the global customer in mind. This

initiative was established in order to promote co-operation among Thomson

individuals serving global accounts, with the ultimate goal of increasing Westlaw

revenue worldwide.

A number of key firms were selected for this pilot and joint strategies established

to achieve the goals. From the collected experience of those assembled, the

message was clear: global customers are increasingly seeking integrated solutions,

with limited points of contact from information partners. The joint accounts

initiative seeks to draw on Thomson resources through strategic internal

partnerships worldwide in meeting this growing client need.

Hosts included: Mike Boswood, President & CEO TLRI, Peter Lake, Managing

Director Sweet & Maxwell, Kim Massana, Sales Director Sweet & Maxwell, Duncan

McCampbell, Director TLR International Online.

Special guests: Giles St. A. Pugh, Director, Hildebrandt International, London,

Rob Singer, De Novo Legal, New York.

Dr. Derek Sturdy, Tikit Group PLC, London.

Attendees included: Diane Blofield, Andrew Buckley, Jason Funk,

Christopher Harris, Andrew Marsden and Peta Wilkinson of Sweet and

Maxwell – London, Serge Merkin, West – NYC, Jamey Ritter, TLR

International Online – Eagan, Sam Stoia, West – NYC.

Ever wonder just how busy E&Pare? – we take a quick glimpse! Production & Editorial Analytical, what needs to happen before 06• 248 releases still to publish

– 203 S&M and 45 Gee

• 184 Periodicals still to publish

• 248 Enhancements still to publish

• 91 Frontlist titles to be delivered

• 101 CDs still to be delivered

Primary• 930 case reports still to publish on Lawtel

• 1,960 full text cases need to be loaded

onto Westlaw

• Another 1,518 cases digested for Westlaw

Tracking TeamSo far this year the Tracking Team has:

• Delivered 5,556 judgments

• Linked an additional 2,839 cases

to existing Lawtel reports

Current AwarenessIn the first 8 months of the year the team has:

• Authored and loaded 3,713 summaries of

journal articles to Lawtel and 23,000 to Westlaw

• Authored and loaded a further

22,000 news summaries to Westlaw

• Produced 304 newsletters

• Responded immediately to 6,165 customer

requests for documents via DocDel

By the year-end these figures are expected to rise to:

• 42,200 journal summaries on Westlaw

• 33,000 news summaries on Westlaw Legislation

• A total of 21,303 amendments have

been applied thus far

• The LCC contains a total of 41,224 full text Acts, etc

Data DeliveryIn the first 8 months of the year the Data

Delivery Department managed a total of:

• The keying of 1.1 million characters

• 27,000 offshore hours worked

• 113,240 taxonomy records created

By the year-end these figures are expected to rise to:

• 1.7 million characters keyed

• 40,500 offshore hours worked

• 243,000 taxonomy records created

Jeanette Culleton15 years on the job When did you start at S&M?September 24th 1990 I took the

DLR out to a pre-Canary Wharf

Tower docklands, took the lift

to the 9th floor and started my

first day at Sweet & Maxwell

as a legal editor. Maureen James

was on Reception, Tricia Cornes

was PA to the Publishing Director

and Julie Stott was starting her

second week at Sweet & Maxwell.

What is your current role? As Editorial Director of Primary I now work out of

our Mytholmroyd office where most of the 100-strong Primary team are based;

the rest of the team are at our Chancery Lane offices in London. The Primary

team originate all the cases, legislation and current awareness materials for our

online services as well as feeding into many CD and print products. Data Delivery,

which, amongst other things, looks after the capture of the full text and other

materials and manages relationships with our offshore partners, is also part of

the Primary team. I also act as Site Director for SMY looking at issues that impact

the site as a whole ranging from local partnerships to the site’s profile.

What do you enjoy most about S&M? Fifteen years on I can honestly say that

I still thoroughly enjoy what I do. This has a lot to do with the culture of Sweet &

Maxwell, which is both supportive and challenging, the opportunities to grow and

develop and the experience of working with so many great people over the years.

If I am to be completely truthful though I’d have to say that my favourite thing

of all is the view from my desk on a clear day – rolling green hills and glimpses of

moorland. I challenge anyone in the Thomson Corporation in the UK to beat it!

What is something interesting/unusual you’ve experienced at S&M?Sometime in my first week I was summoned to meet the then MD, David Evans,

I was shown in to his office to meet this very kindly, old-fashioned, Fleet St

gentleman. Discovering I was Irish he asked me had I read Roddy Doyle’s The

Commitments – he was a big fan – and sent me away with his copy. I was shocked

– fresh-faced as I was – to discover the language but thoroughly enjoyed the

humour! Days before David sadly died some years later, Roddy Doyle was awarded

the Booker Prize.

If anyone thinks that 15 years spent in Editorial means remaining sat in one seat

staring at a screen they should think again. My career so far has provided many

interesting experiences, from going to the House of Commons to hear the Budget

speech and working until 4am to get copy out for our tax publications, to

arranging a celebratory function at the Four Courts in Dublin, to spending a

week at Carswell in Toronto and a week at an XML conference in the heart of

downtown Chicago. On a personal level what I find most interesting and what

keeps me engaged is working with others to achieve our goals, to constantly

improve our offerings, our understanding of the market and our efficiency.

Responsive Enterprise Quality Collaboration