TRAINING SERVICES NSW Check if your Industrial Award or workplace agreement has procedures for...
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TRAINING SERVICES NSW ATLAS HELP FOR STUDENTS 2016
Transcript of TRAINING SERVICES NSW Check if your Industrial Award or workplace agreement has procedures for...
TRAINING SERVICES NSW
ATL AS HELPFOR STUDENTS
2016
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ATL A S HE LPQ / What devices does the ATLAS app work on?
A / ATLAS is a web app designed to work across smartphones, tablets and computers. If you have an internet connection and a browser you can access ATLAS.
Browser support: Computer:
• Modern Chrome and Firefox browsers• Internet Explorer 10• Safari 7
Tablets and Smartphones:• Modern Android devices running Android 4.4 or above• iPhone and iPad running iOS 8 or above
Q / I haven’t heard back from an enquiry I sent to Training Services NSW. How do I follow up?
A / You can call us directly or send another message. We endeavour to
get back to you within 2 business days.
Q / I need to talk to someone confidentially about an incident that has occurred to me in my workplace or college.
A / You can find out more about how Training Services NSW can assist you or just contact us.
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ATL A S HE LPQ / Who can give me help or advice?
A / • WorkCover NSW – phone 13 10 50
• Occupational health and safety representatives in your workplace
• Your supervisor or employer
• Your organisation’s personnel or human resources representatives– where available
• Unions – if you are a member of a union
• Training Services NSW – phone 13 28 11
Q / What do I do if I’m bullied or harassed at work?
A / • Seek help and advice from someone you trust
• Ifyouareable,tellthebullythatyoufindtheirbehaviourunreasonable
• If the behaviour doesn’t stop, check to see if your employer has apolicy to prevent and deal with bullying and follow the proceduresto report it
• Check if your Industrial Award or workplace agreement hasprocedures for bullying or grievance handling
• See a doctor, if necessary
• Contact Training Services NSW straight away by calling or utilizing the “Get in Touch” function in your ATLAS app.
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ATL A S HE LPQ / What is bullying and harassment?
A / • Bullying and harassment are often thought of separately; however both involve a more powerful person or group oppressing a less powerful person or group, often on the grounds of ‘difference’.
• These differences can be related to culture, ethnicity, gender,sexuality, sexual orientation, ability or disability, religion, body sizeand physical appearance, age, marital status or economic status.
Harassment
• Harassment is unwelcome conduct that humiliates, offends orintimidates people. Harassment is bullying conduct that is neitherappropriate nor relevant to work. This includes words as wellas acts, pictures and images, manifest attitudes and a hostileor threatening atmosphere. The effect is to make a person feelinsulted, offended, intimidated and unable to work effectively orsafely.
Bullying
• Bullying is another form of workplace harassment that manyemployers and employees face. Examples of bullying behaviourinclude unfair and excessive criticism, publicly insulting victims,ignoring their point of view, constantly changing or settingunrealistic work targets and undervaluing their efforts at work, orculturally insensitivity.
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ATL A S HE LPEmployers responsibility
• Your employer may be responsible for what other employees do ifhe/she hasn’t taken reasonable actions to prevent or respond tothe bullying or harassment.
• Reasonable actions can include acting on bullying or harassmentissues, implementing policies and procedures and trainingprograms for all staff.
• The most effective way to prevent bullying is for your employer tosend a clear message that workplace bullying is unacceptable andwill not be tolerated.
• An excellent guide in preventing workplace bullying can be foundon this Workcover web page.
• Preventing and responding to bullying at work guide.
Q / How do I cancel my Training Contract?
A / http://www.training.nsw.gov.au/individuals/apprenticeships_traineeships/self_help/cancel_training_contract.html
Q / What is required to be eligible for LAFHA?
A / There are a number of conditions you need to meet to be considered for LAFHA including:
• you must be a registered apprentice or trainee
• you must have to move away from your family or legal guardian’s
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ATL A S HE LPhome to take up or continue in your apprenticeship or traineeship
• you have to move away from home to receive essentialsupplementary on-the-job training with another employer
• you are a homeless apprentice or trainee.
Contact your Australian Apprenticeships Centre contact for further information and an assessment.
Q / What is the LAFHA allowance?
A / LAFHA is a Commonwealth Government allowance to assist young people who have to move away from home to take up or continue with an apprenticeship or traineeship.
You might be entitled to:
• 12monthsatthefirstyearrateof$77.17perweek
• afurther12monthsassistanceatthesecondyearrateof$38.59per week
• athird12monthsassistanceatthethirdyearrateof$25perweek.
Q / What should I be paid?
A / Wages and conditions of employment
The wages and conditions of employment for apprentices and trainees are protected by industrial legislation with most awards having special coverage for apprentices and trainees. Your Training Contract names the award at question 38.
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ATL A S HE LPCheck out your award at any of the following:
• NSW State Awards or ph 13 16 28
• Federal Awardsorph131394
Q / I Have lost my job. What should I do?
A / • Advise State Training Services of your situation and status
• Look for an apprenticeship through the various employmentagencies and on line services
• CheckyoureligibilityforunemploymentbenefitswithCentrelink
• Sign up for the Continuing Apprentice Placement Service (CAPS)
• Don’t stop your formal training - Apprentices and trainees shouldcontinue their formal training with their training organisation (e.g.TAFE) while they are temporarily unemployed.
What is CAPS? State Training Services has set up a service that helps:
1. apprentices
2. trainees in a skills shortage occupation
whohavelosttheirjobsbecauseoftheeconomicdownturntofindan employer and complete their apprenticeship or traineeship.
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ATL A S HE LPFinancial assistance to relocate
ApprenticesandtraineeswhoarecompletingacertificateinaskillsshortageoccupationmaybeentitledtoStateGovernmentfinancialassistanceuptoamaximumof$2500torelocatetoanothertowntocontinue their apprenticeship or traineeship.
Copies of receipts for removal expenses and a rental lease arrangement will be required to claim the expenses. See the Relocation Allowance application form for eligibility criteria, talk to State Training Services about your eligibility and when your new training contract has been approved, complete the application form.
How to register for CAPS
Complete the Apprentices/Trainees Registration form online and lodge it by clicking on the send button.
You can print the Registration Formandfaxitto(02)92668590ore-mail the completed form to [email protected].
Youwillreceiveconfirmationofyourregistrationwithintwodays.
Registering your details does not guarantee an offer of employment. You should continue to look for another position.
Q / Who can help if you see a safety problem at work?
A / Advise your supervisor immediately if you see a safety problem at work.
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ATL A S HE LP If you have concerns about safety practices in the workplace you can contact:
• The workplace OH&S rep
• Your union
• WorkCover on 13 10 50
Q / What is an unsafe work practice?
A / • Not securing the guard before turning on a machine
• Leaving large boxes in the way of staff in a corridor, or in front ofthefireexit
• Trailing an electrical extension cord across the workspace
• Not wearing a hard hat on a construction site.
Unsafe work practices threaten the physical and mental health of staff.
Unsafe work practices are avoidable with good management, training and awareness.
Q / Is the training too hard?
A/ Itisnotuncommonforpeopletoexperiencedifficultieswithlearning.The important thing is to recognise when you have a problem and then to do something about it.
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ATL A S HE LPYou might have a problem your training if you:
• findthatyoucannotconcentrateonyourlessons
• you are not passing units of study
• you are not keeping up with other students.
This might be because you:
• left school too early
• have lost interest in the training
• wrong training for the work you are doing
• have a medical condition or disability that affects your learning
• have personal problems which are getting in the way of yourlearning.
Solutions
You might:
• Ask for extra on the job training from your supervisor
• Ask your employer to give you a ‘buddy’ at work to give you extra help
• Arrange additional tutorial support from your trainer to help withany special learning needs
• Extend the training contract. Both you and your employer havetoagreeonthisanditmustbeapprovedbeforetheofficialcompletion date!
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ATL A S HE LP• It is also possible to change your Apprenticeship/Traineeship typeandthelevelofqualificationtosomethingmoreappropriate.Youwill need the employer to agree to this - it must suit your workplace.Your contract will need to be changed.
For people with a medical condition or a disability there is assistance that:
• Provides the employer with a wage supplement
• Pays the trainer to provide tutorial, interpreter and mentor help
• Canhelppayformodificationstotheworkplace.
Contact your Australian Apprenticeships Centre for help with any of the above.
Q / how do I apply for recognition?
A / Gather evidence that supports your application for recognition:
• qualificationdocuments
• references from employers
• descriptions of jobs and tasks
• samples of things you have done
• try the Skills Recognition website for other suggestions.
For skills recognition for a traineeship apply through a registered
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ATL A S HE LP training organisation (RTO). An RTO can give you advice and help gather evidence.
To have your trade skills recognised in NSW read the trades recognition information on this website and then contact the Vocational Training Tribunal in Training Services NSW on 92668450.
Q / I have missed training classes, or have not started yet
A / The rules about training
You and your employer signed a training contract and a training plan. Thetrainingcontractoutlinesyourtrade/qualificationandallparties’responsibilities regarding your training.
The employer:
• is responsible for making sure you receive trade relevant on-the-jobinstruction and supervision
• helps you select a registered training organisation (RTO) for yourformal training
• confirmstheapprentice/traineehaspracticaltradeskillsandiscompetent on the training plan
• must notify Training Services NWS if the apprentice or trainee is suspended or there are any problems
• must notify Training Services NSW if there are and changes to business details.
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ATL A S HE LP The apprentice/trainee is required to:
• attend work and perform the duties required of an employee
• attend all formal training and complete all the assignments
• talk to the employer or supervisor about training progress
• notify the employer of sickness on a work day or, a training day
• notify Training Services NSW of any problems, including changes to address, employment.
The RTO/trainer/teacher
The training organisation will track the apprenticeship or traineeships progress through the training plan.
The training plan tells you
• where the training will occur
• who will deliver the training either; on the job or simulated at thetraining facility
• what has been signed off or agreed as trade competent
• an updated training plan should be sent to the apprentice/traineeand the employer every 6 months
• the training organisation must notify State Training Services within28 days when the training plan is complete.
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ATL A S HE LPQ / I’m a trainee or apprentice and I would like to have my Training Plan on my phone or tablet rather than on paper. How can I do this?
A / You will need to ask your training organisation to set this up for you.
Q / I have moved to a new RTO. How do I update the details of my new training organisation?
A / You will need to ask your new training organisation to do this for you. You will need to provide them with your email address you use to log into the ATLAS app.
Q / I have changed where I work. How do I update my employer details in my Training Plan?
A / You will need to get in touch with your training organisation to update your employer details on your Training Plan.
Q / Can I add the same information to different units?
A / Yes, as long as long as the information you add reflects the elements within the unit of competency.
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ATL A S HE LPINTRODUCING STS ATL AS
The New South Wales government have designed an app named ATLAS ( Apprentice & Trainee Logbook App for Students) go to stsatlas.nsw.gov.au on your computer, smartphone or tablet to start using it.
ATLAS is focused on providing students who are currently undertaking a traineeship or apprenticeship in NSW with information from Training Services NSW that will assist them throughout their studies.
It also provides a quick and easy way to contact Training Services NSW for assistance if a trainee or apprentice is having issues in their workplace or training organisation.Apprentices and trainees are also able to use ATLAS to review the Training Plan from their Registered Training Organisation (RTO), as well as upload resources against the units that form part of the Training Plan that illustrates their competency for all units. The Training Plan is developed by the RTO and replaces the paper-based Training Plan RTOs provide to Training Services NSW for each of their apprentices and trainees.
If you are an RTO, you can use ATLAS to assist with your student's Training Plan by guiding them towards finding out information from Training Services NSW that relates to their traineeship or apprenticeship.
If you are a trainee or apprentice currently studying at a Registered Training Organisation you can use the ATLAS app to support you throughout your study
GENER AL
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ATL A S HE LPFOR APPRENTICES AND TR AINEES
If an incident occurs in your workplace or at your RTO that you're unsure how to handle, Training Service NSW will be able to assist you.
We have provided you with two options of contacting us if you require assistance. You can call us during business hours Monday through to Friday on 13 28 11.
If this isn't possible, you can now send us a quick message via the ATLAS app with a brief description of your issue and one of our Training Services NSW customer service staff will respond to you as quickly as possible.
If you are in distress please don't hesitate to contact:
• Lifeline (24hrs a day): 13 11 14• Headspace: 1800 650 890• Mental Health Line: 1800 011 511• Suicide Call Back Service: 300 659 467• Beyond Blue: 1300 22 4636
More information regarding Apprenticeships and Traineeships can be obtained on the Training Services NSW website:
Self help for individuals, apprentices and trainees
Apprenticeships and Traineeships for individuals
ATLAS can also be used to manage your Training Plan throughout your studies. If you’re RTO has not provided access to your Training Plan on ATLAS you can ask them to do so.
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ATL A S HE LPFOR REGISTERED TR AINING ORGANISATIONS
If you are a RTO that would like to use the ATLAS app to set up and manage Training Plans for your Apprentices and Trainees, email NSW Department of Industry at [email protected] to enquire about an ATLAS free account for your organisation.
Phase one of ATLAS, has been focused on providing an easy way for Apprentices and Trainees to contact NSW Department of Industry for information on incidents in the workplace, as well as providing a way for them to have an electronic copy of their Training Plan and be able to add media to their Training Plan to illustrate their competency for units.
NSW Department of Industry will be introducing more features in the near future that enrich the creation and management of Training Plans for RTOs. If your RTO would like to use ATLAS for Training Plan creation and management now, contact us. In the message, include the name of your RTO plus the contact person and email address of the person in your organisation who will be responsible for setting up Training Plans in ATLAS if that isn’t you.
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ATL A S HE LPYou will receive an email from ATLAS advising you that your RTO has sent your Training Plan to you.
As you are working through your Training Plan, if you have any questions be sure to ask your training organisation.
Click on the link in the email to set up your ATLAS free account and access your Training Plan. You will be asked to input a password of your choice. This is a one-time only link, so as soon as you have set your password the link will expire and cannot be used again.
Makesurethepasswordyouenteristhesameinbothfields.
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ATL A S HE LPIf you have set up your account, but have forgotten your password, simply click the “Forgot password” link on the Login form.
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TIP: You can add a shortcut to the ATLAS app by adding it to the homescreen on your smartphone or tablet.
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ATL A S HE LPACCESSING YOUR TR AINING PL AN
You can access ATLAS via your computer, smartphone or tablet, however the Training Plan functionality can only be used via your smartphone or tablet.
Once you have logged in you will be able to see on the ATLAS homepage you have a new option View my training plan.
Tap View my Training Plan and you will see the Training Plan your RTO and employer have set up for you.
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ATL A S HE LPYou will use your Training Plan to add information against each of your units to show that you believe you are competent in that unit. The information you add can be links to websites, documents that you have created and stored in the cloud (e.g. on Google Drive or Dropbox for example), images or videos.
Let’s have a quick look at the different areas of your Training Plan so you can easily add media and know what to do when you think you’ve completed your Training Plan.
1. TRAINING PLAN MAIN SCREEN
a. Atthetopofthescreenyou’llseethenameofthequalificationyou’re undertaking, your employer name, the name of your trainingorganisation and the period of time you are currently planning oncompletingyourqualification.
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ATL A S HE LPb. The image below shows you:
• How many total units form your Training Plan
• How many units you have completed in your Training Plan
• How many units you are working on
• How many units you still need to start adding evidence of yourcompetency
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ATL A S HE LPc. The “Core” and “Elective” units tabs lists all the units you will need toadd media to that demonstrate your competency for that unit.
The circle on the right of each unit shows the current status of theunit:• Grey = not started• Yellow = in progress• Green = completed
2. ADDING INFORMATION TO A UNIT
To add media to a unit, tap the unit name and the unit detail is displayed.
The Assessment Methods listed let you know how you will be assessed.
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ATL A S HE LPTaponanassessmentmethodtofindoutmore.
To add information that shows your competency for the unit, tap Add.
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ATL A S HE LPYou can add links to websites you may have or contributed to, documents online (you can store these in the cloud using services like Google Drive or Dropbox), videos you have stored online or images that you have upload directly from your phone or tablet.
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ATL A S HE LP
3. GETTING YOUR UNITS REVIEWED AND SIGNED OFF
Once you have added at least one piece of media, you’ll see a new button appearatthebottomofthescreen.Whenyouhavefinishedaddingalltheinformation you need, tap Supervisor sign off and complete their personal and contact details. Remember; it has to be your workplace supervisor or employer that has been assigned to review and sign off that the media you have added to the unit is your own work.
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ATL A S HE LPThen, you’ll need to get your supervisor, employer or teacher (whoever is themostappropriatetodosoforthatspecificunit)toaddtheirsignatureonyourphone.Theycandothisusingtheirfingersorifyourdevicehasastylus, they can use that. All their details need to be completed before they can add their signature.
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ATL A S HE LP4.YOUR TRAINING PLAN IS READY TO SEND
TO YOUR TRAINING ORGANISATION
Your Training Plan is ready to send back to your training organisation once all your units have been signed off by your supervisor, employer or teacher.
You will know it’s ready when you see a message like the one below displayonyourscreenonceyouhavehadyourfinalunitsignedoff.
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ATL A S HE LPBefore your Training Plan can be sent to you as a PDF you need to review and accept (by signing) the Obligations and Undertakings.
Then, tap Send formandyouwillgetconfirmationthatyourTrainingPlanhas been emailed to you.
Your Training Plan PDF will contain links to all the media you have added against each unit as well as who has reviewed and signed off that the work for each unit is your own.
Your training organisation will also be able to view your Training Plan as a PDF, however you may want to let them know when it is complete.
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