Connecting intelligence to grow and

create a sustainable future

iReport A

Contents

Insights 3

Creating smart and healthy environments 4

High performing production sites 11

Regional strategies 14

Architecture 15

Transport services 16

2 | iReport A

Insights

The world is in a perpetual state of change driven by innovation and digital technology. Many

companies and organisations feel the need to reinvent their business models and ways of delivering

their products and services. Therefore outside the box, innovative solutions and more than ever -

collaboration with an open and curious mind-set are needed. We are keen to share with you how we

can explore the future together. Below you can find some of our initiatives.

3Insights iReport A |

Creating smart and healthy environments

Our missionFuture environments in which to learn, heal, interact and connectWhere offices are not only a place of work, but a place to develop, learn, relax and enhance personal

wellbeing. Where hospitals are centres of health, focussing on preventive care and not centres of

illness. Where universities are collaborative networked hubs, with physical and digital learning spaces

providing a customised learning experience for anyone. Where factories are totally digitally

connected and an integrated part of the circular economy.

Technology will shape our futureSmart technology has the potential to transform our lives for the better - where we live, how we live

and how we work. By 2050, 68 per cent of our global population will live in urban areas, rising to 80

per cent in Europe. This mass urban migration will put even further pressure on already limited assets

and resources including transportation, healthcare and utilities. In response, governments and

municipalities are adopting smart city technology to optimise the efficiency of civic and municipal

operations and services and to connect to citizens, creating safer, healthier and better places to live. A

strong and connected urban infrastructure needs smart buildings. By optimising hospitals, factories,

offices and universities so they are more responsive to the needs of their users and communities, they

will become the foundations of our future smart cities.

Transforming digitalisation to humanisationThe 4th Industrial Revolution advances communication and connectivity beyond anything ever

imagined, creating limitless opportunities throughout society. Digitally, people are connected, but

emotionally there is increasing disconnection. Workplace loneliness and tech-induced stress are on

the rise as technology replaces human contact. We can help find the right balance between

humanisation and digitalisation, ensuring that technology is a bridge to human connectedness and

not a barrier.

Balancing financial and social valuesCompanies are seeking new ways of engaging and doing business. They want to integrate

sustainability, environmental and social initiatives into their culture and develop a meaningful

purpose. The primary goal is not only to maximise profits but also to balance financial values with

social values and environmental impact. Sometimes this is directed by regulations such as energy

neutrality, in other cases it is driven by organisations that want to become the catalyst in a transition

towards a sustainable planet and new business models.

4 | iReport A Creating smart and healthy environments

A human-centric approach to create smart and healthy environmentsWe design smart and healthy environments around people. Technology is used for optimal user

benefit, creating a frictionless and intuitive experience. This is how we view the world at Royal

HaskoningDHV. We humanise the function of technology and adapt it to the local context and needs.

We add value for our customers by creating a smart, healthy and safe environment that empowers

engagement and offers the ultimate user experience.

Smart and healthy buildingsSmart and healthy buildings put users firstImagine a building that adapts to each user’s personal needs with unique settings and connectivity

options, simplifies human interaction and communication and supports collaboration and knowledge

sharing. A building that also empowers its occupants, increases their productivity and wellbeing, and

ultimately benefits society.

Whether for an office, a hospital, a university or a factory, our approach ensures inspiring, efficient

and sustainable workplaces.

OfficeA real estate portfolio is a profit not a cost centre. We see it as a powerful tool to make your brand

stand out, attract and retain the best talent and drive your growth. Our human-centric design

approach for offices create smart and healthy environments that boost employee engagement and

well-being. Retrofitting existing buildings contributes to a more sustainable society and the circular

economy.

HealthcareSmart hospitals will be customer centric, delivering a true end to end customer focused journey

utilising digital connectivity that will transform patient diagnosis, surgical ability, care delivery

models and patient outcomes. Operational effectiveness will also improve along with patient flow

and safety. Remote medical care, using real time patient monitoring via wearable and other mobile

devices will extend hospital ‘borders’, expanding the continuum of care, reducing patient care costs

and improving the patient experience.

5Creating smart and healthy environments iReport A |

EducationSmart hospitals will be customer centric, delivering a true end to end customer focused journey

utilising digital connectivity that will transform patient diagnosis, surgical ability, care delivery

models and patient outcomes. Operational effectiveness will also improve along with patient flow

and safety. Remote medical care, using real time patient monitoring via wearable and other mobile

devices will extend hospital ‘borders’, expanding the continuum of care, reducing patient care costs

and improving the patient experience.

Living labRoyal HaskoningDHV has created ‘Living Lab’, a pioneering space where new, innovative solutions for

smart and healthy environments are developed and tested in collaboration with clients.

Together with technology and knowledge companies, we experiment, invent and validate digital

connectivity solutions, including sensory technology, buildings and user data to improve building

efficiency, sustainability, employee experience, engagement and wellbeing.

Our Living Lab will function as an inspirational co-creation environment to explore with customers

the value of their real estate. We have created a pioneering knowledge hub for smart buildings and

sustainable building design.

Success storyContact AmsterdamWhen the lease on our office expired in 2016, we took the opportunity to create a new workplace

that would meet our vision of what a perfect work environment should be – inspiring and

sustainable, as well as enriching productivity, comfort and wellbeing for its users. And one that the

community can share and benefit from.

We also wanted to create a showcase for our customers that demonstrated our mission and values

which we align to the 2030 Agenda for Sustainable Development.

6 | iReport A Creating smart and healthy environments

The challengeOur challenge was to find a building that was centrally located from which we could create a circular,

energy neutral building, that would provide a healthy work environment with space that was smart

and flexible for the range of people that would use it. Some developers we approached said our

vision wasn’t feasible.

Our solutionWe re-purposed an old storage warehouse and garage in Sloterdiijk, West of Amsterdam. Designed

with spaces, toolsets and facilities for work and leisure, we created a sustainable ecosystem that

fosters collaboration and knowledge sharing amongst its users.

As well as Royal HaskoningDHV’s engineering team, Contact Amsterdam is home to a mix of

individuals and ambitious start-ups that design, create and produce, including film and furniture

makers; circular fashion designers; programmers; architects and painters.

Through inspirational shared spaces and specialty rooms, we have connected craftsmanship with

digital fabrication, creating many possibilities for visionary crossover projects. Communal events such

as yoga, workshops, and even the central location of the coffee machine, create a workplace that

stimulates co-creation and boosts wellbeing.

Contact Amsterdam opened in 2017 and has quickly achieved landmark status for its sustainability

and circularity and is helping fulfil the city’s vision to become the leading smart city of the future.

7Creating smart and healthy environments iReport A |

ResultsThe positive impact of the new building on the way we do business, on our employees and on our

environmental impact is significant and the return on investment is measurable.

• Circular: Building material circularity is above 60%.

• Energy-neutral: The Royal HaskoningDHV office is 100% energy neutral and the total Contact

building is 60% energy neutral, with the aim to make the entire building energy neutral, or even

positive, in the next couple of years.

• Increased employee engagement: Using the Leesman Index (LMI), a global standard for

measuring employee experience, employee engagement has increased by 23% rising to nearly

70%. The top 6% of best performing companies, so called Leesman+ companies, score an average

of 72%. Other aspects such as acoustics, daylight and focus rooms scored above Leesman+.

• Optimised and flexible space: Office spaces are in use between 7-19h during the workweek and

have been optimised to be multi-functional and flexible so they can also be used during the

weekends or in the evenings for other purposes.

• Better client contact: There has been a significant increase in the number of clients visiting our

offices helping strengthen client relationships and employee engagement.

• Co-creation: There has been increased co-creation through events including clients, tenants and

the local community in the building involving over 500 internal and external stakeholders,

improving brand awareness and reputation.

Alignment with sustainable devlopment goalsIt is in our DNA to deliver value in all we do and we have defined Service Levels to measure progress

on our sustainability goals. These are based upon selected Sustainable Development Goals (SDGs)

which are at the heart of the 2030 Agenda for Sustainable Development, adopted by all United

Nations Member States in 2015.

The SDG based Service Levels met for Contact Amsterdam building project are:

Affordable and Clean EnergyWe offer solutions that have re-purposing and sustainability at their core. With the use of

IoT, we create buildings that are smart, healthy and energy efficient. The Royal

HaskoningDHV Amsterdam office is 100% energy neutral and the total Contact building is

60% energy neutral.

Sustainable Cities and CommunitiesWe create buildings that form sustainable communities and contribute to sustainable

cities. Contact Amsterdam is a community of individuals and businesses, forming a

sustainable ecosystem that fosters collaboration and co-creation. It is also supporting

Amsterdam’s sustainability vision.

8 | iReport A Creating smart and healthy environments

Responsible consumption and productionCircularity and re-use of materials are critical principles for us. Through our approach we

contribute to responsible and sustainable consumption. The Contact building’s material

circularity is above 60%.

9Creating smart and healthy environments iReport A |

High performing production sites

TrendsKey factors that drive transformationThe world is experiencing rapid urbanisation.  Our cities are driving economic growth but are also

experiencing major societal challenges: the demand for energy, water and waste management, with

the need to reduce greenhouse gas emissions and create a circular economy. At the same time, our

increasingly urbanised and ageing population is changing our way of life, our environment and our

planet.

Building a world in which every one of us leads a happy and healthy life is crucial. Sustainable

Development Goals are therefore established calling for action to promote prosperity while

protecting the planet. Building a business on sustainable goals creates true value.  It makes an

organisation fit for the future, enhances its reputation and stock value, ensures safety and regulatory

compliance, and creates an environment where employees are proud to work.

Digital transformation in a fast-changing worldTechnologies such as data analytics, AI, IoT, digital twin and human-machine interactions are

becoming critical for business transformation and success. These technologies are driving innovation

and can be adopted quickly and at relatively low cost. For industry, Digital Twin methodologies allow

businesses to run simulations, predict and prevent breakdowns, plan maintenance schedules, realise

performance improvement and design improved engineering solutions within a secure digital space.

Digital Twin methodology and technologies such as AR and VR allow you to build, test and simulate

different scenarios, gaining fresh insight and developing innovative solutions to questions such as:

Where can we speed up production? Where are we wasting material, water or energy? Where can we

improve the human capacity? Where is our inventory lacking? How can we improve the

communication in our supply chain to understand the emerging demands of our customers? Which

equipment needs servicing and maintenance?

As a result, your business can respond faster and more efficiently, offering lower volume, customised,

sustainable and on-time solutions. An agile, dynamic and profitable best-in-class model is within

reach.

11High performing production sites iReport A |

Industry 4.0: Putting into practiceIndustry 4.0 has been talked about for many years. Only today are we beginning to see solutions that

turn theory into practice, that are transforming industrial operations through a combination of

intelligent engineering and data modelling. Download our latest white paper to learn more.

SolutionsHarnessing the power op IoTIndustry 4.0, the Internet of Things (IoT) and digitisation have the power to revolutionise your

business. Yet how do you harness this potential, so that it improves the performance, productivity

and profitability of your industrial assets? And how can you achieve this without disruption, while

improving reliability and optimising maintenance and investment costs? The secret lays in intelligent

engineering.

Data-driven engineering solutions for performance-based asset management

Unplanned downtime is a challenge for almost every industrial business. Each hour of lost production

erodes your margins, affects your delivery schedules, increases safety, health and environmental risks

and damages your reputation.

The maintenance and updating of core and enabling assets requires CAPEX and OPEX investment;

these investments are almost always concentrated on the maintenance, upgrading and management

of primary units. Currently, the focus for most companies is on their primary production

infrastructure. As a result, enabling assets are often overlooked. Water and wastewater systems, for

example, are rarely fully optimised for peak performance, energy efficiency or effectiveness.

Yet, when these enabling assets fail, your production process slows down or stops. The majority of

these failures can be prevented. This is where we step in. We work with engineers and asset

managers and data scientists to identify and analyse the most important data sets and create

customised solutions that allow you to manage your enabling assets proactively, increasing uptime,

extending operating life and optimising functionality. This proactive management results in a

reduction of maintenance and investment costs for the enabling assets and, just as importantly,

ensures compliance and improvements in the performance of the primary production units.

Intelligent engineering with our digital twinOur innovative digital twin approach – essentially a representation of your production infrastructure

– creates the opportunity to test the proposed use of, or changes to, your enabling assets and to plot

the impact that these might have on operational efficiency.

The creation of a digital twin before work commences gives you the knowledge to design the best

solution for your particular application, with data modelling allowing you to continuously improve

operational efficiency and cost using the most effective technologies. A digital twin leads to improved

system design and efficiency, greater uptime, and reduced energy and operating costs.

With over a century of experience in engineering and managing enabling industrial assets, backed by

an in-depth knowledge of data science and digital twin due to the acquisition of IT companies like

Lanner and Ynformed, we are able to implement solutions that add real value to your business.

12 | iReport A High performing production sites

Future-proof your businessAt Royal HaskoningDHV, we partner with specialists to help you create a resilient, agile and future-

proof business. We combine engineering knowledge, data science and strategic financial, operational

and IoT partnerships, to enhance the efficiency, functionality and reliability of the enabling assets

that are vital to your manufacturing operations.

We can finance and maintain your enabling assets, allowing you to deploy capital and resources to

your primary production assets, and offer dedicated skills in system integration, IoT, data science and

predictive simulation and modelling to drive continuous improvements across your enabling assets.

Our approach makes it easy to monitor and control the current status of enabling assets, and to gain

insight that allows KPI’s and SLA’s to be defined for each machine or system.

13High performing production sites iReport A |

Regional strategies

To boost socio-economic development in a sustainable and cost effective way, governments are

increasingly drafting regional economic plans. The challenge is to identify economic growth potential

and opportunities for regeneration, while simultaneously improving the social and environmental

situation for the long term.

Our master plans become the starting point for large scale governmental and private investments.

These might be in infrastructure or socio-economic facilities such as education and healthcare. We

help optimise the effectiveness of these investments. Successful implementation rests on involving

professional stakeholders throughout the planning process, as well as representatives of the local

community.

For an urban project of any scale or complexity, Royal HaskoningDHV has the expertise and

experience to drive success. In short, the NDD philosophy promotes the utilisation of natural

processes in areas where normally traditional design and building methods are used. This should lead

to solutions that are greener, more sustainable and cost effective. A solution in which the society,

ecology and economy all benefit.

The range of application is wide, from deltaic, coastal and riverine areas to urban developments and

rural environments. In the first, coastal management issues, harbour development, land reclamations

and large infrastructure projects play a role. Focus projects in this respect are, amongst others, sand

engines, green embankments, ecological dredging pits, wetland restoration and the development of

natural lines of protection. In the urban environments, focus lies more on ecocities (greener, heat

resistant, sustainable cities) and natural water treatment systems.

Examples in the rural environment are, amongst others, natural climate buffers and watershed

restorations. For several years, Royal HaskoningDHV has been working on projects in which the NDD

philosophy is used and in which we have strived to continuously look for alternative, nature friendly

solutions. In the future, we intend to work with this philosophy even more as we truly believe in the

vision of using the power of natural forces and resources to create sustainable solutions.

14 | iReport A Regional strategies

Architecture

The world is ever changing and so is its built environment. The role of the architect within a project

team is now more crucial than ever as the demand for high quality built environments for a low

budget is growing rapidly.

Our team of architects is specialised in working on large and complex projects. We pride ourselves on

being inventive, innovative and an asset to the team, whether we are designing a building, making an

urban plan or designing a bridge.

Our clients include multinationals, governments and private developers. We have experience with

international and national projects and projects in complex environments.

Being part of a large engineering and management firm means that we can tap from the vast

expertise of our colleagues as the lines of communication are extremely short. This allows us to work

more efficiently and effectively than most independent architectural firms do.

15Architecture iReport A |

Transport services

Robust, sustainable and well-designed transport networks are vital to a strong global economy in the

21st century.

Ensuring people and goods are transported safely, economically and with minimum impact on the

environment, are of paramount importance. Fuel prices, traffic congestion and the impact of motor

emissions on our environment are influencing our society's need for more efficient methods of

transport that don't empty our wallets or damage our planet.

Latest research and advanced technology in this area enables our consultants to provide best advice

surrounding all aspects of road and railway transport, from reduction of traffic hazards and the

introduction of cycle ways to improvements to car parking.

16 | iReport A Transport services