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TURNING CHALLENGES INTO OPPORTUNITIES: Reinventing Your Organization After COVID
© Center for Creative Leadership. All Rights Reserved.
Today’s Presenters
Alice CahillDirector, Organizational
Leadership PracticeCenter for Creative Leadership
Bill PasmoreSenior Vice President - Advisor to CEOs,
Boards, and Senior TeamsCenter for Creative Leadership
Mike SmithBusiness Development Lead,
Organizational Leadership PracticeCenter for Creative Leadership
© Center for Creative Leadership. All Rights Reserved.
© Center for Creative Leadership. All Rights Reserved.
© Center for Creative Leadership. All Rights Reserved.
Preview
Technology advances, a global pandemic, societal shifts and more to come
Which we can’t accomplish without new thinking and an aligned, agile and collaborative leadership culture
Reinvention of our worldand our organizations:• New vison, new strategies• More tech-enabled• More inclusive & just
Will demand
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Even before the pandemic and the killing of George Floyd, this was happening…
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© Center for Creative Leadership. All Rights Reserved.
© Center for Creative Leadership. All Rights Reserved.
Zoom is now worth more than the world’s 7 biggest airlines
https://www.google.com/search?q=zoomboom+chart+of+the+week&safe=strict&rlz=1C1CAFA_enZA768ZA768&sxsrf=ALeKk01-uhZvnHIkUZ1kyprPeVC9us7dwA:1589915204267&tbm=isch&source=iu&ictx=1&fir=Jym2wrDRmhi6IM%253A%252CC4z3NpXHKNhApM%252C_&vet=1&usg=AI4_-kRxg8kA7JDBKq4pTRZQbxFOl8rZbA&sa=X&ved=2ahUKEwi4m-TXz8DpAhXuUhUIHUvQC0cQ9QEwAnoECAoQCQ#imgrc=Jym2wrDRmhi6IM:
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The Impact of the Novel Corona Pandemic has not been Evenly Felt
Beneficiaries CasualtiesLikely Survivors Likely Reinventors or
IMPACT
• Travel• Education• Sports• Oil & Gas• Traditional
retail• China-
dependent• Others?
• Manufacturing• Fast food• Construction• Chemicals• Wind/ solar• Financials• Health Care• Government• Others?
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For every organization, there will be an after.
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© Center for Creative Leadership. All Rights Reserved.
Three Streams of Post-Covid Reinvention
Pre-Covid Covid Immediate Response~ 3 months
Reinventing Period~ 12-18 months
Future State~12-24 months
Vision • Status quo
• Cost reductions• Survive first then consider
options• Reassure stakeholders
• Accelerate work on new business models, tech platforms and H3
• Educate stakeholders• Articulate bold & flexible
vision
• Reinvent purpose, work, jobs to seize opportunities
• Experiment, fail fast. Learn as you go
Culture• Traditional• Change resistant• Not inclusive enough
• Dependent- follow instructions
• Define attributes of the culture that will be different
• EDI discussions• Inclusive process
• Interdependent, collaborative
• Real change with empathy & integrity
Leadership • Formal• Top-down
• Crisis mode• Change management
• Build DAC• Change leadership
• Accentuate the positive• Move forward, not
backward• Formal and informal• Shared responsibility
How do we make the most of this moment in time?
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The single biggeststrategic mistakethat companiesmade before thecrisis was failureto change whenchange was needed.
Covid
If the past is any indication, this opportunity will be missed by many senior leaders
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What do Senior Leaders Need to Do?BUILD DIRECTION STRENGTHEN ALIGNMENT INSPIRE COMMITMENT
- Articulate a bold but flexible vision
- Demonstrate singular focus- Embrace the challenge- Set aside the organization
chart- Take bold action- Be transparent- Build in sensemaking- Make the pivot
- Tighten coordination of cross-team initiatives
- Raise the bar for senior team collaboration
- Ensure more frequent all-way communications
- Set the climate for creativity- Model the behavior you
want to see from others
- Don’t be a change manager; be a change leader
- Take the right actions, the right way
- Respond with empathy- Show you are human- Help people learn the skills
they will need
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© Center for Creative Leadership. All Rights Reserved.
Implications for Leadership
Senior TeamShift the emphasis from operational
concerns toward people and the future
CultureCreate a culture that thrives on innovation change and inclusion
InterdependentMore focus across than up and down
SharedEveryone can and
should lead
Vertical Development
Bigger minds
LeadershipChange the nature of leadership
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Leaders Together(Collectives)
Have
Shared Beliefs& Practices
Produce
DirectionAlignment
Commitment
Impact
Leadership: A Social Process - Whole Systems View
Organizational Results
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Direction:Agreement on what the collective is trying to achieve together
Commitment: Willingness to make the success and wellbeing of the collective a personal priority
Alignment: Effective coordination
and integration of work so that it fits together
DAC Leadership Framework
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© Center for Creative Leadership. All Rights Reserved.
Leaders Together(Collectives)
Have
Shared Beliefs& Practices
Produce
DirectionAlignment
Commitment
Impact
Leadership: A Social Process - Whole Systems View
Organizational Results
© Center for Creative Leadership. All Rights Reserved.
Leaders Together(Collectives)
Have
Shared Beliefs& Practices
Produce
DirectionAlignment
Commitment
Impact
Leadership: A Social Process - Whole Systems View
Organizational Results
© Center for Creative Leadership. All Rights Reserved.
Leaders Together(Collectives)
Have
Shared Beliefs& Practices
Produce
DirectionAlignment
Commitment
Impact
Leadership Culture
Leadership: A Social Process - Whole Systems View
Organizational Results
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Leadership Culture:
the set of shared beliefs, behaviors and practices that shape how individuals work together and collaborate in order to create Direction, Alignment and Commitment,
and drive organizational performance
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Leadership is a collective activity
Leadership Culture
Leadership emerges out of individual expertise
People in authorityare responsible for leadership
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Interdependent Indicators: • Collaboration mindset• Shared knowledge• Both/And thinking to navigate complexity
Independent Indicators: • Individual expert mindset• Knowledge is personal power• Problem-solving approach to thinking
Dependent Indicators: • Hierarchy mindset• Risk & conflict averse• Knowledge is protected• Either/Or thinking
Leadership Culture Framework
Leadership emerges out of individual expertise
People in authorityare responsible for leadership
Leadership is a collective activity
© Center for Creative Leadership. All Rights Reserved.
© Center for Creative Leadership. All Rights Reserved.
© Center for Creative Leadership. All Rights Reserved.
How do you create an interdependent leadership culture?
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It’s about the interactions and exchanges that occur
across the organization
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© Center for Creative Leadership. All Rights Reserved.
HOW WE GROW & TRANSFORM
HOW WE EXPLORE THINGS TOGETHER
HOW WE CONNECT WITH EACH OTHER
Practices that Foster an Interdependent Culture
HOW WE TALK TO EACH OTHERPsychological Safety
and Inclusion Dialogue Better Conversations
Boundary Spanning
Teaming
Networks
Innovation and Design Thinking
Polarity Thinking
Resilience
Feedback
Vertical Development
REFLECTION & SENSE-MAKING
DARE TO TRANSFORM: Advancing Toward an Interdependent Leadership Culture
(A Client Story)
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Executive Team
Leadership Culture: Client Journey
Who
Top 80 Leaders
Culture Champions
Team
Everyone across the
Organization
~ 3 Months 6 Months Work in Progress
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© Center for Creative Leadership. All Rights Reserved.
Leaders Together(Collectives)
Have
Shared Beliefs& Practices
Produce
DirectionAlignment
Commitment
Impact
Leadership: A Social Process - Whole Systems View
Organizational Results
© Center for Creative Leadership. All Rights Reserved.
Leaders Together(Collectives)
Have
Shared Beliefs& Practices
Produce
DirectionAlignment
Commitment
Impact
Leadership: A Social Process - Whole Systems View
Organizational Results
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Creating DAC through Leadership Culture: Moving from Crisis to Opportunity
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© Center for Creative Leadership. All Rights Reserved.
Ways to Build Direction
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Ways to Strengthen Alignment
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Ways to Inspire Commitment
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CCL’s PrinciplesOf Culture
Change and Transformation
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Senior leaders do the culture change work
first
Align collective beliefs, behaviors and practices with vision and strategy
Culture change occurs by
intentionally demonstrating new ways of interacting
Organizations navigate change & complexity by
developing a collaborative
capability
Sustainable culture change
becomes a continuous
learning process
© Center for Creative Leadership. All Rights Reserved.
Summary
Technology advances, a global pandemic, societal shifts and more to come
Will demand
Which we can’t accomplish without new thinking and an aligned, agile and collaborative leadership culture
Reinvention of our worldand our organizations:• New vison, new strategies• More tech-enabled• More inclusive & just