PCP No. Revision Code: 00 POSITION AND COMPETENCY PROFILE · PDF filePCP No. _____ Revision...

Department of Education

POSITION AND COMPETENCY PROFILE

PCP No. ______

Revision Code: 00

Position Title

Chief Education Supervisor

Salary Grade

24

Parenthetical Title Chief Education Supervisor

Office Unit Curriculum Implementation Division Effectivity Date

Reports to Schools Division Superintendent Page/s OPEN

Position Supervised

JOB SUMMARY To provide strategic and technical inputs towards the full implementation of the articulated basic education curriculum, enforcing curriculum standards, localization and indigenization of the articulated curriculum to suit the conditions and context of the locality and ensuring access to quality and varied learning resources.

To direct and manage the work of the CID team that will help manage curriculum implementation in the schools division and provide technical assistance to the schools in line with the curriculum and learning management. .

QUALIFICATION STANDARDS A. CSC Prescribed Qualifications

Education Masters degree in Education or other relevant Masters degree

Experience 4 years relevant experience in management and supervision

Eligibility RA 1080 (Teacher)

Trainings 24 hours training in management and supervision

B. Preferred Qualifications: Experience in the public school system preferred

Education

Experience

Eligibility

Trainings

Key Result Areas (KRAs)

Major Outputs

Duties and Responsbilities

CURRICULUM IMPLEMENTATION

Inputs to the Strategic Plan of the Schools Division regarding the implementation and delivery of the Basic Education Curriculum

Framework and System for monitoring curriculum implementation

Benchmark curriculum practices and Research Studies

Policy Recommendations on curriculum management and delivery of instructions

Inputs on Capability Building programs for Schools Divisions ES and teachers re the basic education curriculum

Policy recommendation on curriculum implementation for the region and schools division

Concept Paper and Program proposals on curriculum innovation, localization and indigenization.

Schools division initiated programs related to the curriculum

Reports on School initiated programs

Provide technical Inputs to the Strategic Plan of the schools division (DEDP) based on M&E Reports, progress and summative evaluation, benchmark studies and researches to guide direction regarding the implementation t and delivery of the Basic Education Curriculum.

Develop the framework and system for monitoring curriculum implementation to guide the gathering of data on the management and implementation of the basic education curriculum.

Provide direction and guide teams in the conduct of studies on benchmark curriculum practices and other research initiatives.

Recommend to the Regional Management team policies on curriculum management and delivery of instructions for regional implementation.

Guide and provide technical inputs to HRD and CID teams on capability building programs for Schools Divisions ES and teachers re the basic education curriculum

Guide the development of concept papers and program proposals on curriculum innovation, localization and indigenization for approval and possible funding.

Guide the development and implementation of region initiated programs related to the curriculum for technical soundness and relevance.

Present to the regional management, progress and evaluation reports on region initiated programs for appropriate management action.

CURRICULUM DEVELOPMENT,

ENRICHMENT, and LOCALIZATION

Programs and Strategies to localize, indigenize, contextualize competencies in the curriculum per subject area

Systems and mechanisms for managing and monitoring the localized and Indigenized curriculum

Policy Recommendations on curriculum localization and indigenization

Guides the development of programs and strategies to localize, indigenize, contextualize competencies in the curriculum per subject area

Guide the development of systems and mechanisms for managing and monitoring the localized and Indigenized curriculum

Submit to the regional management policy recommendations to guide localization and indigenization of the basic education curriculum.

LEARNING DELIVERY

Advocacy programs to Propagate effective localized delivery modes

Policy recommendations on learning delivery

Develops and implements advocacy programs on effective localized delivery modes to encourage learning and innovation.

Recommends policies on learning delivery arising from evaluation studies and researches for adoption in the region.

LEARNING RESOURCE

Functional LRCs and LRMDS

Localized/indigenized learning materials for regional use

Establish and sustain operations of the SDO Learning Resource Center and a functional Learning Resource Management and Development System (LRMDS).

Provide oversight to the development of Localized/indigenized learning materials for school division’s use by the LR Development Teams.

LEARNING OUTCOMES ASSESSMENT

Assessment Results Analysis Report Integrated for the Region

Policies related to assessment in the region

Report to the regional management team result of assessment reports on learning outcomes across the various schools division and causes of such outcomes

Submit to the Regional Director policy recommendations related to improving learning outcome in the region.

SPECIAL CURRICULAR PROGRAMS AND

SUPPORT ACTIVITIES

Policies on special curricular programs and support activities Submits to regional management policy recommendations on curricular support activities for regional adoption.

TECHNICAL ASSISTANCE Consolidated needs on CID assistance.

TA Progress reports

Policy recommendations based on TA Reports

RESEARCH

Strategic Directions Towards Conduct of Researches on Curriculum in the Division Review research findings and policy recommendation and provide directions in research utilization as well as research areas to pursue.

COMPETENCIES

Behavioral Competencies

Attitudes and Traits/ Aptitudes

Technical Competence

Management Competence

Self-management (Personal

Effectiveness) Interpersonal Effectiveness

Communication Thinking/Conceptual Skills

Attitude

Aptitude

Management

Leadership

-Self-awareness and personal clarity

-Proactive

-Continuous self-improvement

-Time management

-Stress Management

-Management of personal resources

-Building Trust

-Relationship Building

-Working with teams

-Conflict management

-Networking

-Partnership building

-Negotiating

-Influencing

-Collaboration

-Organizational Sensitivity

-Organizational Understanding

-Listening

-Oral Communication/Speaking

-Written Communication Skills

- Presentation Skills

-Facilitating skills

-Organizational Communication

-Learning to Learn

-Conceptual skills

-Critical thinking skills

-Analytical thinking

-Problem Solving

-Strategic Thinking

-Decision Making

-Judgment or Discernment

-Innovation and Creativity

-Objectivity

-Intellectual Versatility

Advocacy

Care and Concern

Courtesy

Cost-consciousness

Integrity

Persistence

Quality Orientation

Results-orientation

Safety Consciousness

Service Orientation

Work Standards

Adaptability

Analytical

Assertive

Decisive

Diplomacy

Energy

Flexibility

Honesty

Initiative

Organized

Stress Tolerance

Tenacity

Learning design, Domain, discipline knowledge, research/pedagogy (Elem, Sec, Literacy, MTB, Assessment, ALS, IP, Muslim Ed) etc. IPR Management QA/review Copyright, permissions administration/management

Contract and Resource Management

Planning

Organizing

Leading

Delegating

Coaching

Managing Change

Performance Management

Program/ Project Management

Accountability

Integrity/ Ethics

Vision/ Strategy

Results Focus

Judgment

Passion/ Optimism

Building teams

Cares for/ Develops others



PCP No. ______

Revision Code: 00

Position Title

Education Program Supervisor

Salary Grade

22

Parenthetical Title Education Program Supervisor


Reports to Chief Education Supervisor (CID) Page/s NO OPEN ITEM

Position Supervised

JOB SUMMARY To provide technical support in the full implementation of the articulated basic education curriculum for a subject area and the development of learning resource materials to suit the conditions and context of the locality. To provide technical assistance to the Schools in curriculum implementation, instructional supervision and learning materials development and quality assurance. (When part of LR Design and Development Team, may be assigned as Instructional Design and Development Coordinator, ) .

QUALIFICATION STANDARDS C. CSC Prescribed Qualifications

Education Masters degree in education or other relevant degree with specific area of specialization

Experience 2 years experience as Principal or Head Teacher or Master Teacher


Trainings 8 hours of relevant training

D. Preferred Qualifications: REFER TO DO 66, S. 2007 AND OTHER PERTINENT DEPED ORDERS

Education

Experience

Eligibility

Trainings


Major Outputs


MANGEMENT OF CURRICULUM IMPLEMENTATION

M&E data and recommendations towards enhancing the implementation and delivery of the basic education curriculum.

Mechanisms, processes and tools for monitoring curriculum implementation and articulation (including vertical and horizontal integration)

Progress Monitoring Report of Division Curriculum Implementation and Management per Subject area.

Evaluation Results of Division Curriculum implementation.

Evaluation of Division Instructional Supervision Plan Implementation

Advocacy programs on the education curriculum

Concept Papers and Project designs and proposals

Conduct periodic monitoring and evaluation and submit recommendations towards enhancing the management and delivery of the basic education curriculum.

Develop together with School M&E the mechanisms, processes and tools for monitoring , curriculum implementation and articulation (including vertical and horizontal integration) in the schools division to gauge adherence to standards while implementing innovations.

Submit (together with School M&E) Progress Monitoring Report of Schools Division Curriculum Implementation and Management per Subject area.

Submit (together with School M&E ) Evaluation Results of Division Curriculum implementation and submit policy recommendations towards improvement.

Conduct evaluation of Schools Division Instructional Supervision Plan Implementation and submit policy recommendations towards process improvement.

Develop and implement advocacy programs and materials on the basic education curriculum to enhance appreciation and support from stakeholders.

Develop and submit Concept Papers and Project designs and proposals for curriculum enhancement and innovation.

CURRICULUM DEVELOPMENT, ENRICHMENT, and LOCALIZATION

Training designs and modules to localize, indigenize, contextualize competencies in the curriculum per subject area

Processes and tools for managing and monitoring the localized and indigenized curriculum

Reports on findings on curriculum innovations and localization

Research on Curriculum Localization

Develop training designs, modules and materials to localize, indigenize, contextualize competencies in the curriculum per subject area for use of the schools division.

Develop (with School M&E) processes and tools for monitoring the localized and indigenized curriculum implementation to get feedback on effectiveness.

Submits reports and findings on curriculum innovations and localization by schools division for appropriate management action.

Conduct research on Curriculum Localization to widen the pool of knowledge and application to the region.

LEARNING DELIVERY

Evaluation and recommendations on Localized Curriculum Delivery or Instructional strategies innovated by schools

Publications on effective practices on learning delivery/ instructional innovations

Conducts evaluation and submits recommendations on localized curriculum Delivery or Instructional strategies innovated by Schools Division and schools.

Recommends publication of effective practices on learning delivery/ instructional innovations implemented by the Schools Divisions and schools for learning and adoption.

LEARNING RESOURCE

Subject matter expertise, and or writing and editorial expertise in the design and development of general and localized learning materials provided

Quality Assurance on general and local learning materials provided

Lead or work as a team member to develop general and local learning resource materials in the assigned subject area to increase variety of learning resource to support the basic education curriculum

Lead or work as a team member to evaluate and or quality assure general and local learning materials to uphold standards of quality learning materials.


Assessment per subject and least learned area

Programs and Policy recommendations

Gather result of assessment reports per least learned skills and analyze performance gaps to pinpoint causes and possible interventions to close the gap.

Draft policy recommendations related to improving learning outcome based on findings from studies and reports.

SPECIAL CURRICULAR PROGRAMS AND SUPPORT ACTIVITIES

Monitoring and Evaluation Reports on Curricular Support Activities Conducted

Policy Recommendations

Conducts monitoring of curricular support activities and submits evaluation reports for appropriate management action.

Drafts policy recommendations on curricular support activities for regional adoption.

RESEARCH

Results of Research-based Studies per subject or learning area

Recommendations for Policy Formulation

Conduct action research on curriculum implementation, needs and issues, appropriate interventions on assigned learning area, as well as best practices in content delivery and submit findings and recommendations for management action and policy formulation.

TECHNICAL ASSISTANCE

TA plan and reports


Assesses the situation and analyzes the needs of assigned schools divisions to identify the appropriate and relevant actions and interventions

Coordinate with the PSDS to arrive at a technical assistance plan for each district..

Coach the school (through the PSDS) in implementing interventions related to curriculum implementation t and instructional delivery.

Prepares and submits periodic reports on the progress of the technical assistance being provided to the schools

Prepares and submits reports on the results of technical assistance and corresponding policy recommendations for management ‘s consideration.

COMPETENCIES








Attitude

Aptitude

Management

Leadership


-Proactive


-Time management

-Stress Management


-Building Trust

-Rapport Building


-Working with teams



-Listening



- Presentation Skills



-Learning to Learn

-Conceptual skills



-Problem Solving

-Strategic Thinking

-Decision Making



-Objectivity


Attention to detail

Advocacy

Care and Concern

Courtesy

Cost-consciousness

Integrity

Persistence

Quality Orientation

Results-orientation

Service Orientation

Work Standards

Adaptability

Analytical

Assertive

Decisive

Diplomacy

Energy

Flexibility

Honesty

Initiative

Organized

Stress Tolerance

Tenacity

Learning design, Domain, discipline knowledge, research/pedagogy (Elem, Sec, Literacy, MTB, Assessment, ALS, IP, Muslim Ed) etc.

Planning

Organizing

Leading

Delegating

Coaching


Accountability

Integrity/ Ethics

Results Focus

Building teams



PCP No. ______

Revision Code: 00

Position Title

Public School District Supervisor

Salary Grade

22

Parenthetical Title Public School District Supervisor


Reports to Chief Education Supervisor (CID) Page/s NO OPEN ITEM

Position Supervised School Head

JOB SUMMARY To provide schools and learning centers in a district with relevant and timely service through

the conduct of instructional supervision

provision of technical assistance in school management and curriculum implementation

establishing a conducive physical environment for learners and school workers

sustaining strong and harmonious partnerships and collaboration among stakeholders in order to improve access to and delivery of quality basic education.

.

QUALIFICATION STANDARDS E. CSC Prescribed Qualifications

Education Masters in Education or its equivalent

Experience 2 years as Elementary School Principal III; or 4 years as Elementary School Prinicpal II



F. Preferred Qualifications: REFER TO DO 66, 2007 AND OTHER PERTINENT DEPED ORDERS

Education

Experience

Eligibility

Trainings


Major Outputs


INSTRUCTIONAL SUPERVISION

Improved instructional leadership practices among school heads.

Improved teaching-learning delivery

Identified needs of SHs and teachers

Provide guidance and instructional supervision to school heads by observing and gathering data on their strengths and development needs and then coaching them towards improved instructional leadership practices.

Observe and gather data on the strengths and competency (KSA) development needs of teachers and coach school heads on how to improve teachers’ KSA in teaching-learning delivery.

Assess the situation of schools and learning centers, and identify actions needed to put in place an enabling environment for School Heads and Teachers to deliver quality basic education

TECHNICAL ASSISTANCE IN SCHOOL MANAGEMENT

School Improvement Plan developed and adjusted

M & E Reports on SIP/AIP Implementation by all schools

Coaching and Guidance on the implementation of AIP/PAPs/Project Propos

Accomplishment reports of implemented AIP/PAPs/ Supervisory and TA Plan

All newly hired teachers oriented on their roles and responsibilities in the schools/division

Provide technical assistance in the formulation of school plans (e.g. SIP) and its adjustments by conducting workshops, doing follow through coaching and providing appraisal and feedback on their draft plans, so that all schools can have approved plans as basis for budgeting and resourcing,

Monitor and evaluate school’s implementation of their plans and submit reports to the Schools Division management team to provide feedback

Coach and guide the schools in his/her assigned district to effectively implement their programs and projects and attain its objectives.

Coordinate and facilitate the conduct of orientation/ induction programs for all newly hired teachers on their roles and responsibilities.

Collect and analyze accomplishment reports of school heads to monitor and follow up on the proper and timely implementation of school plans and programs and provide technical assistance where needed.

CURRICULUM DEVELOPMENT, ENRICHMENT, and LOCALIZATION

Monitoring reports on the implementation of the localized curriculum in the district or schools and their effect on learning and the learning process and/or school effectiveness

Conduct monitoring and evaluation of the school’s implementation of the localized curriculum to provide feedback to management towards continuous enhancement of the curriculum.

MONITORING

Report on utilization of Municipal SEF , MOOE and other school funds

Report on SBM level of implementation of schools in the district

Reports on M&E results of private schools per district on compliance to standards as regards: - Permit to operate - Renewal of operation - Permit for recognition - GASTPE implementation, Accreditation

Conduct monitoring and evaluation on the utilization and liquidation of SEF, MOOE and other funds to determine if schools adhere with the policy and standards using pre-designed M & E and transparency tools.

Monitor SBM Level of practice through validation of their documents and outputs to determine areas for development and possible provision of technical assistance to improve school performance

Monitor and evaluate private schools through ocular inspection of required documents to determine adherence to set standards as regards to permit to operate renewal of operation, permit for recognition, GASTPE implementation, accreditation

Updated Documentation of school accomplishments with stakeholders’ cooperation


Assessment Results Analysis Report per District and per School

Programs and Policy recommendations

Gather result of assessment reports per least learned skills and analyze performance gaps to pinpoint causes and possible interventions to close the gap.

Draft policy recommendations related to improving learning outcome based on findings from studies and reports.

RESEARCH

Results of Action-Researches made on Curriculum implementation per district and per school

Recommendations for Policy Formulation

Conduct action research on curriculum implementation, needs and issues, appropriate interventions for assigned district as well as best practices and submit findings and recommendations for management action and policy formulation.


TA plan and reports


Assesses the situation and analyzes the needs of assigned schools divisions in the district to identify the appropriate and relevant actions and interventions

Coordinate with the EPS concerned to arrive at a technical assistance plan for each district..

Coach the school head (through the PSDS) in implementing interventions related to curriculum implementation t and instructional delivery.

Prepares and submits periodic reports on the progress of the technical assistance being provided to the schools

Prepares and submits reports on the results of technical assistance and corresponding policy recommendations for management ‘s consideration.

COMPETENCIES







Attitude

Aptitude

Management

Leadership


-Proactive


-Time management

- Stress Management


-Building Trust

-Rapport Building


-Working with teams

-Conflict management

-Networking

-Partnership building

-Negotiating

-Influencing

-Collaboration



Listening



-Technical Writing

-Presentation Skills


-Non-verbal communication


-Learning to Learn

-Conceptual skills



-Problem Solving

-Strategic Thinking

-Decision Making



-Resourcefulness

-Objectivity


Attention to detail

Advocacy

Care and Concern

Courtesy

Cost-consciousness

Integrity

Persistence

Quality Orientation

Results-orientation

Service Orientation

Work Standards

Adaptability

Analytical

Assertive

Decisive

Diplomacy

Energy

Flexibility

Honesty

Initiative

Organized

Stress Tolerance

Tenacity

Planning

Organizing

Leading

Delegating

Coaching

Managing Change

Performance Management


Accountability

Integrity/ Ethics

Vision/ Strategy

Results Focus

Judgment

Passion/ Optimism

Building teams

Cares for/ Develops others



PCP No. ______

Revision Code: 00

Position Title

Education Program Specialist II

Salary Grade

16

Parenthetical Title Education Program Specialist II


Reports to Chief Education Supervisor (CID) Page/s OPEN

Position Supervised

JOB SUMMARY To provide basic education services to out of school children, youth, and adults by coordinating the conduct of literacy mapping, literacy surveillance, implementing developmental activities, learning sessions, and advocacy as well as using learning materials for alternative modes for education in the community. Alternative: To provide basic education services to out-of-school children, youth and adults by assisting the PSDS in coordinating activities on ALS programs & projects; instructional supervision; monitoring & evaluation and provision of technical assistance to ALS Learning Facilitators (Mobile Teachers, DALSCs, Literacy Volunteers, Instructional Managers, Facilitators) at the District level.


Education Bachelor's degree in Education or its Equivalent

Experience 2 years experience in education, research, development, implementation or other relevant experience

Eligibility RA 1080 (Career Service (Professional) Appropriate Eligibility for Second Level Position

Trainings 4 hours relevant training

B. Preferred Qualifications

Education

Experience

Eligibility

Trainings


Major Outputs


LITERACY ASSESMENTS

Literacy Surveillance Findings

Literacy maps

Assessment and Evaluation

Conduct a survey of household in the assigned community to identify members who are non- literate and are target participants for ALS program.

Draw a literacy map to geographically illustrate location of non-literate members of the community and guide strategy for implementing ALS program.

Conduct assessment and evaluation of participants to establish literacy level and assess progress.

LITERACY INTERVENTIONS

Developmental activities

Learning sessions

Advocacy programs and materials for education in the community

Design learning plan and developmental activities appropriate to the level of each ALS participant

Implement learning sessions according to the rate of progress of participants and adjust activities to facilitate learning.

Develop advocacy programs and materials for various education stakeholders (e.g LGU, families/parents, businesses) in the community to generate support for education.


Creative/ resourceful

Energetic

Networking/ social mobilization

Resource generation



PCP No. ______

Revision Code: 00

Position Title

Librarian II

Salary Grade

15

Parenthetical Title Librarian II


Reports to LRMDS Supervisor Page/s FOR PLACEMENT

Position Supervised

JOB SUMMARY

To manage, maintain, and monitor uploaded and catalogue of materials in the LRMDS portal and maintain the schools division library To provide technical assistance to the library hubs and Learning Resource Centers as well as monitor the effectiveness in the delivery of their services.


Education Bachelor's degree in Library Science or Information Science or Bachelor of Science in Education/Arts Major in Library Science

Experience 1 year of relevant experience

Eligibility RA 1080


B. Preferred Qualifications: ICT Knowledge

Education Information Science

Experience

Eligibility

Trainings


Major Outputs


ACCESS TO LEARNING RESOURCE

LRMDS uploaded resource catalogue continuously maintained

Compliance of LRMD resources with IPR requirements checked

Catalogue of resources with IPR management requirements updated

Functional LRMDS Portal

Maintenance of Catalogue and Metadata

Users assisted in using resources in the LRMDS portal

Report on Utilization of Materials on the LRMDS Portal

Checks all uploaded materials in the LRMDS for currency in compliance to IPR requirements to protect DepED’ in its utilization of learning materials.

Maintains on-line catalogues and meta-date of evaluated learning resources for ease in finding specific learning materials

Recommends learning resources for development or purchase and uploading in the LRMDS portal needed in the curriculum

Recommends and implements rules and regulations in the use of the LR portal.

Coordinates resolution to problems encountered in the running of the LR portal to ensure accessibility 24/7 with minimal down time.

Assist users utilizing the LR portal on location in the regional library to easily access required materials.

Prepare monthly report of user profile, interest and feedback as basis for LR content development areas.

SDO LIBRARY

LR (physical library) organized

Inventory of the library resources conducted periodically

Suggestions from various users re: library collection gathered and analyzed

Procurement proposal based on the gathered suggestions and demands (e.g. curriculum new standards) periodically prepared

Compliance of users with the existing rules and regulations monitored

Guidelines/rules and regulation of the Library and learning resources based on feedback adjusted

Organize the learning resource in the SDO library (books, magazines, videos, etc.) so that they are easy for users to find

Conduct inventory of the library resources periodically to account for missing resources and recommend additional needed resources

Gather and analyze suggestions from various users for additional resources in the library collection

Search and evaluate educational Internet sites for cataloguing in the portal

Prepare and submit procurement proposal on the approved addition to the library collection (e.g. materials related to the new curriculum , new standards.

Monitor compliance of users with the existing rules and regulations monitored and take corrective actions on violations.

LIBRARY HUBS Maintenance needs of library hubs identified

Create online catalogue of library hub resources in LR portal

Assess capacity of Library Hubs within the region to integrate and operate as LR Center

Support for library hubs forwarded to management

Requests and requirements for new library hubs coordinated with RO

Identify on a continuous basis the support needed by the library hubs from the region and assist in responding to the needs through resource mobilization

Integrate on a continuous basis support needed by library hubs from the region and central office management to respond to the needs through depED internal and external sources.


Data collected and analyzed as inputs to TA needs and plans to improve access to learning resources of schools division and schools.

Assistance interventions to respond to Curriculum an management and instructional supervision needs of schools division

Gather data and provide initial analysis as inputs to TA needs and plans to improve access to learning resources of schools division and schools







Attitude

Aptitude


-Proactive


-Time management

-Stress management


-Rapport Building


-Working with teams



-Listening

-Oral

Communication/Speaking



-Learning to Learn



-Problem Solving

-Strategic Thinking

-Decision Making


-Resourcefulness

-Objectivity


Attention to detail

Advocacy

Accuracy

Care and Concern

Cleanliness and Orderliness

Courtesy

Cost-consciousness

Integrity

Persistence

Quality Orientation

Results-orientation


Service Orientation

Work Standards

Adaptability

Analytical

Assertive

Decisive

Diplomacy

Energy

Honesty

Initiative

Organized

Intellectual Property Rights (IPR) Management Quality Assurance and Review of LRs Cataloguing schema/ Metadata management Copyright, permissions Administration and Management Library science /Metadata creation and encoding

Data base management

Information Architecture

Information Management

Knowledge and application of - the technical architecture and operations of the Web-based

LRMDS and supporting technologies - LRMDS software and hardware usage policies supporting clients/users - variables determining

priority/severity of calls



PCP No. ______

Revision Code: 00

Position Title

Project Development Officer II

Salary Grade

15

Parenthetical Title Project Development Officer II (LRMDS)


Reports to LRMDS Supervisor Page/s OPEN

Position Supervised

JOB SUMMARY To assist the LR supervisor in forming and supporting the various LR design and development teams, coordinating schedules content developers (writers, illustrators, editors, QA reviewers) and target outputs and sourcing out the necessary support for the teams including providers for the needed competencies (e.g. writer, editor, illustrator, creative and lay out artist etc.) To encode metadata and support content development activities as directed. To respond to individual users' queries and difficulties with the Web-based LRMDS, provide instructions and training, and diagnose and solve common problems.


Education Bachelors degree relevant to the job

Experience 1 year relevant experience

Eligibility Career Service (Professional) Second Level Eligibility


B. Preferred Qualifications: Basic knowledge in computer operation

Education

Experience

Eligibility

Trainings


Major Outputs


LRMDS USER SUPPORT

Email messages responded to

Calls responded to

Coaching conducted

Provide user support services through the Region LRMDS Helpdesk and effectively respond to routine emails and user/client calls and inquiries.

USER PROBLEMS

Problem diagnosed

Problem resolved

Analyze user’s problem as stated in verbal or written query and identify cause of problem.

Provide first-level troubleshooting assistance and escalate problems/issues beyond control to the proper LRMDS Group

Assess and escalate serious or unusual problems to the appropriate LRMDS Group for resolution

Iinstall, configure and provide instructions on basics of using common office software tools and LRMDS support technologies

LRMDS TRAINING AND UPDATES

technical support during training

communication on new developments and updates on the system to all users and clients

technical support during training

communication on new developments and updates on the system to all users and clients

SYSTEM MAINTENANCE AND TRACKING

Report on of issues and complaints and resolution

Minimal downtime of the LRMDS

Employ basic procedures for user account management and access

Prepare monthly report of user/client issues and complaints, status and resolution based on a daily log and analysis of trends, in order to track source of user difficulty as well as areas for systems enhancement for the action of the Systems Administrator.

Solicit user feedback and use information to improve the system

Perform basic and routine system maintenance such as backup, system start-up, etc.

Apply basic security measures for Internet, helpdesk and desktop operations to prevent hacking, virus and other security problems.

LR TEAMS

Support to Development Teams provided

Team schedules

Documentation of Outputs

Provide support in coordinating the formation of the LR Development Teams of the regional office.

Coordinate and provide technical and administrative support to the Development Teams in

scheduling their meetings and providing feedback on the progress of each team.

Document outputs of the Development Teams and manage the files and records for easy retrieval

and status report.

LR TECHNICAL

COMPETENCIES

Directory of Human Resource with LR required skills (writers, editors,

illustrators, creative and lay out artists, etc.)

Draft Terms of References

Draft Contracts

Searches and maintains a “Directory of Human Resource” with LR required skills (writers, editors,

illustrators, creative and lay out artists, etc.) to provide LR Development teams with ready pool of

resources as needed.

Coordinates and prepares a draft of the Terms of References of talent and service providers for

the LR Development Teams.

Coordinates and prepares the draft Contracts for sourced talents and service providers.

Coordinates the needs and requirements of contracted service providers to follow through

fulfillment of TOR/ contract and payment for their service.







Attitude

Aptitude


-Proactive


-Time management

-Stress Management


--Rapport Building


-Listening



-Learning to Learn


-Problem Solving

-Resourcefulness

-Objectivity

Attention to detail

Accuracy

Care and Concern

Courtesy

Integrity

Persistence

Results-orientation

Service Orientation

Work Standards

Analytical

Diplomacy

Energy

Flexibility

Honesty

Initiative

Organized

Knowledge and application of - the technical architecture and operations of the

Web-based LRMDS and supporting technologies

- LRMDS software and hardware usage policies supporting clients/users - variables determining priority/severity of calls - latest and mainstream client-side technologies (e.g. Windows, Linux, IE, Mozilla, etc) - technical architecture and

supporting technologies



PCP No. ______

Revision Code: 00

Position Title

Administrative Aide VI

Salary Grade

4

Parenthetical Title Administrative Aide VI


Reports to Chief Education Supervisor Page/s OPEN

Position Supervised

JOB SUMMARY To assist the management and staff and provide administrative support in the effective and efficient operation of the CID Division


Education

Experience

Eligibility

Trainings

B. Preferred Qualifications

Education At least Two year college level

Experience No required training

Eligibility Career Service Sub-Professional (First Level Eligibility)

Trainings No required experience

Key Result Areas

(KRAs)

Major Outputs


Plots/Schedules CID Activities

Schedules/calendars meetings/appointments/training/workshops Schedules/calendars CID activities such as training and workshops, meetings/appointments of the Chief with other offices and with staff, by calendaring, following up and confirming attendance to meetings for efficient coordination and utilization of personnel time.

Records Management

Documents/communications received, routed , tracked

CID Filing system created, and maintained

Documents filed, retrieved, archived to Records Office or disposed as needed

Comprehensive and complete minutes of meetings/agenda attended

Daily attendance of CID (by recording daily attendance and comparing time cards versus logbook)

Receives, records and routes documents addressed to the CID by logging and attaching a routing slip before forwarding to the appropriate person to be able to track and account for location and status of documents

Maintains a filing system that makes records and documents retrievable and accessible while ensuring the safety and security of files.

Documents proceedings and agreements of meetings as assigned by the Chief, distributes copies of the minutes to concerned parties as well as files a copy for future reference.

Administrative Support

Encoded documents

PowerPoint Presentation

Support/logistics to training and conferences (registration/attendance, tokens, certificate of appearance)

Supporting documents, petty cash, documents/ Forms

Prepares or encodes into electronic format word documents and other presentation materials

Provides assistance and administrative support to training and conferences as assigned.

Coordinates preparation of documents needed in the operations of CLMD

Ensure security of office equipments and availability of office supplies

Secretariat/Frontline

Received/routed calls

Visitors responded to

Follow through on inquiries

Travel bookings made

Appointment, venue, meals arranged

Receives and routes incoming calls to or logs information and notifies the concerned party

Greets and entertains office visitors and responds to their needs

Logs concerns brought to the office and follow through on inquiries

Coordinates travel bookings of CID staff based on instructions and gives feedback on status of bookings.

Coordinates meetings and appointment with external parties ( dates and venue, meals arranged as needed) and confirms such to all concerned







Attitude

Aptitude

-Proactive


-Time management


-Building Trust

-Understanding Others

-Interpersonal Sensitivity

-Working with teams



-Listening



-Learning to Learn


-Problem Solving

--Resourcefulness

-Objectivity

Attention to detail

Accuracy

Care and Concern

Cleanliness and Orderliness

Confidentiality

Courtesy

Cost-consciousness

Integrity

Persistence

Results-orientation


Service Orientation

Work Standards

Adaptability

Analytical

Assertive

Deference to Authority

Energy

Flexibility

Honesty

Initiative

Organized

-Computer operation: office applications such as word processing, spreadsheet, data base management, internet browser -Use of office equipment: telefax, reproduction machine, multimedia projector, printer, shredder, risograph, etc. -Records management

PCP No. Revision Code: 00 POSITION AND COMPETENCY PROFILE · PDF filePCP No. _____ Revision...

Documents

Transcript of PCP No. Revision Code: 00 POSITION AND COMPETENCY PROFILE · PDF filePCP No. _____ Revision...