PBX-PRO CUSTOMER MANAGEMENT SOLUTION
description
Transcript of PBX-PRO CUSTOMER MANAGEMENT SOLUTION
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Nov 2012
PBX-PROCUSTOMER MANAGEMENT SOLUTION
The concept of CRM in the business world has existed for many years. PBX-Pro CRM has been developed and designed specifically for the telecoms industry over the past 6 years.
PBX-Pro has a proven multi-user platform with a number of installations at the top telecoms dealerships across the country
PBX-Pro can help you increase revenue and profits
PBX-Pro can help you improve customer service levels
PBX-Pro primary focus is to improve customer relations, staff efficiency and INCREASE PROFITS
PBX-Pro can help you manage sales with its sales pipeline module
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Nov 2012
Maximize your customer relationship… before it’s too late !before it’s too late !
PBX-Pro
Reports & Dashboards
Multi-User Design
Customer Management Faults & Job Cards
Line Management
Inventory Management
Sales PipelineEmail & SMS
Secure
VOIP
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Customer Management • Customer Detailed Information
• Inventory Stock List History
• Cell Router History
• Sales History
• Customer Equipment Details
• Quick search facility
• Warranty, Rental, Maintenance tracking
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Nov 2012
Job Fault Management• 6 Step fault control• Job card issue and print with customer history• Assign, Re-Assign, Un-Assign Jobs
• Job card Summary Sheets
• Job Notes, fault findings
• User Quick Drag and Drop Tree views
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Line Management• Track Line per customer [Line Type, Order number, Number, Installed Date, Cut Over Date]
• Know what lines faults have occurred per line
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Nov 2012
Line Faults• Capture Line Faults from your customer
• Report Faulty Line and Record Line Reference Numbers
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Nov 2012
Inventory & Stock Control• 3 Level Item Control (Manufacturer, Model, Item)
• Receive & Issue New Stock
• Track Loans and Boot Stock
• Track Repairs
• Stock Reports
• Inventory & Stock History Views
Bar Code Scanner
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Nov 2012
Sales Pipeline• Leads
• Opportunities
• Convert into Customers
• Assign to Sales Team (Telesales, Sales, Managers)
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Nov 2012
Sales Calendar• Plan and view appointments for sales reps
• Multiple Resources & View Multiple Days
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SMS• Compose, Send, Receive SMS messages
• Utilizes an On-line SMS Server
• Group / Bulk SMS
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Nov 2012
MyZone Reminders• Add reminders per user with pop-Up snooze function
• Set Reminders
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Functional Reports• Jobs by Details & Summary Reports
• Jobs by Customer Detail Report
• Jobs by Job Number, Order Number Detail Report
• Accounts & Administrator Detail Report
• Stock Levels Report
• Stock Value Report
• Repairs Summary & Details Report by Item, Customer
• Sales Detailed Reports
• Low Stock Items Report
• Inventory History Report
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Managers & Administrators • Single view with all critical information
• Live performance graphs
• Live Audit Trail
• Live Job fault Stats
• Jobs outstanding stats
• Live technician work graphs
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Knowledge Base• Load & View corporate documents
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Attendance Register• Record and Monitor Attendance
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Nov 2012
Multi-Function Printer Module
• Pbx-Pro simplifies and records your billing and Contract administration
• Track clicks by equipment
• Cost-per-Copy Reports (Summary & Detailed reports)
• Monitor Toner Yields
• Track Toner Replacement Information (Dates & Type)
• User friendly Interface
• Build-In Data Validation & with error messages
• Multi-User software design
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Multi-Function Printer Module• Record and Monitor Customer Printer Information (Model, Serial Number, IP Address etc)
• Assign Meter / Charge Rate
• Record & Track Meter Reading
• Add Multiple Printers per Customer
• Track and calculate Yield %
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Multi-Function Printer Module
• Assign Charge Rates
• 6 Levels by Colour & B/W
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Multi-Function Printer Module
• Split screen views
• Meter Readings View
• Customer View
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ALARM Manager Module MMC 852 {Alarm Assignment}
• Daily eMail ( default 09:00am )
PBX-Pro
100 Previous Alarm Events
• 09/11/2012 20:48:33 PRI Restart C1-S05
• 09/11/2012 20:48:33 SYS LAN LinkDown
• Major Alarms
• Minor Alarms
Pbx-Pro Monitors eMail
• 70 Major Alarm Types … [eMail Option: as they occure]
• Trunk Disconnect, Recovery, Connect
• SLI Card Faulty, Recovery, Card Activate
• 40 Minor Alarm Types
• Card Activations, IN, OUT
• E1, PRI, BRI Restarts
• AC Low, Battery Low
• CPU Overload, Fan Out Of Order
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ALARM Manager Module Customer List
User Notifications
SMS
Screen Pop-Up
Alarm History
Alarm Dashboard
Major / Minor Alarm List View
Alarm History List
Shows: Date & Time, Description, Cabinet & Slot
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VOIP Router Module
PBX-Pro
0
Router Ping Live View
[respone time measured]
5
3
User Notifications
SMS
Screen Pop-Up
User Warning
Screen Pop-Up
Ping Attempt Live Dashboard
Ping Router’s Static IP Address
All OK
Status Block
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Nov 2012
Future Roadmap
• VOIP Billing Module
•
• Pastel Integration (Partner Ver10)
•
• WANT MORE ?
• MFC Module Upgrade
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Nov 2012
Become a “PBX-PRO” before it’s too late !
Thank You