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Creating real impact in the world of commerce.Who we are and what we do.
January 14, 2015
Contents
Commerce Today
Who We Are
Solutions and Services
Pitney Bowes | January 14, 2015 2
Pitney Bowes | January 14, 2015 3
Commerce Today
75%of mobile users shop with their mobile device.
Source: Nielsen
1B globally connected digital buyers purchasing physical goods.
Source: eMarketer
The new landscape of global commerce.
Pitney Bowes | January 14, 2015 4
$1T in digital purchases of goods, physically shipped.
Source: eMarketer
86% of marketers say that online combined with offline as part of one integrated campaign is critical to long-term success.
Source: Forrester
74% of smartphone owners use location-based services.
Source: Balihoo
Significant shifts in technology, innovation and connectivity are driving the
convergence of physical and digital transactions in the world of commerce.
45% of Millennials (age 18-33) say a
combo—digital ads combined with
traditional ad channels—are equally
or more effective in influencing their
brand decision making.
The top three actions consumers take
after receiving direct mail from a
brand they’re interested in:
• 44% visit a brand’s website
• 34% search online for more info
• 26% keep the mailing
In this changing world, businesses combine digital and physical transactions to drive results.
Pitney Bowes | January 14, 2015 5
Digital and traditional ads influence brand decisions
Direct mail drives online consumer behavior
Physical stores boost online sales
Half of online sales come from
showrooming (browsing goods
at a store and buying online)
• 26% of shoppers in China
• 3% of shoppers in India
• 7% of shoppers in the U.S.
Welcome to the connected and borderless world of commerce.
Pitney Bowes | January 14, 2015 6
As this world of commerce has evolved, Pitney Bowes has evolved, too.
Pitney Bowes | January 14, 2015 7
1957 1961 19781920The birth of an industry
Social gets smarterSimplifying
global ecommerce
Keeping pace with
business transactions
Increasing productivity
for high-volume clients
Transferring funds
electronically
Postage by Phone® is introduced
by Pitney Bowes, eliminating the
need for businesses to make trips
to the post office.
Major social media platforms
use Pitney Bowes Location
Intelligence technology to
enable more contextually
relevant experiences.
Pitney Bowes simplifies
the complexity of overseas
shipping for commerce clients.
Pitney Bowes introduces
the first automatic mail-
sorting machine.
Arthur Pitney, the inventor of
the first commercially available
postage meter, joins forces
with Walter Bowes to form
Pitney Bowes—and change
the way companies of all
sizes do business.
Pitney Bowes introduces
the mail inserter to boost
productivity, drive precision
and decrease costs in large-
volume mailing.
Growing in software
Pitney Bowes expands its
software footprint through a
variety of software acquisitions—
including Group 1 Software and
MapInfo—and gains recognition
as one of the world’s largest
software companies, according
to Software Magazine.
2009 2012 20141998
Digital
document delivery
The launch of D3 software
enables message management
via hard copy, web, email and fax.
Pitney Bowes | January 14, 2015 8
Who We Are
Pitney Bowes today.
We’re a global technology company offering innovative products and solutions that enable commerce in the areas of Customer Information Management, Location Intelligence, Customer Engagement, Shipping and Mailing and Global Ecommerce.
90% of the Fortune 500 and more than 1.5 million small and medium-sized businesses in approximately 100 countries around the world rely on products, solutions and services from Pitney Bowes.
Pitney Bowes | January 14, 2015 9
For us, getting it right matters.
We deliver accuracy and precision across the connected and borderless world of commerce to help our clients create meaningful impact.
Pitney Bowes | January 14, 2015 10
We focus on helping you get it right by enabling transactions in commerce across five key areas.
Pitney Bowes | January 14, 2015 11
Customer Information Management
Using trusted data to drive insights and intelligence
Location Intelligence
Transforming location and business data into enhanced insight
Customer Engagement
Delivering relevant and engaging interactions across the customer lifecycle
Shipping & Mailing
Driving parcel handling and mailing efficiency with end-to-end innovation
Global Ecommerce
Simplifying a complex global marketplace
Because in today’s world, complexity is a constant and error-free is the expectation.
Pitney Bowes | January 14, 2015 12
Target the right customers and find other audiences like them with existing customer information
Deliver even greater context to your communications to get noticed and be relevant
Know your customers’ preferred channels for communication to drive engagement
Provide security with your customers’ personal information
Clarify costs when it comes to international shipping so there are no unpleasant surprises
1
2
3
4
5
Today, you are faced with the need to…
Pitney Bowes’ innovations help clients navigate the complex and always-evolving world of commerce.
Pitney Bowes | January 14, 2015 13
Pitney Bowes | January 14, 2015 14
Solutions and Services
Stay ahead of customer needs and preferences.
Gaining an accurate picture of your customers’ preferred choices and behaviors is challenging in an increasingly digital world where customer data is fragmented, low-quality or incomplete.
Pitney Bowes | January 14, 2015 15
We put the customer in context.
Our solutions help businesses manage customer information and turn it into data-driven insights by:
• Integrating, cleansing and enriching customer data to ensure it’s available and fit for use when needed
• Building a dynamic customer-knowledge graph of relationships across systems to manage context
• Delivering actionable customer information and insights to drive contextually relevant communication
• Ensuring governance policies are followed exactly when managing customer information
Pitney Bowes | January 14, 2015 16
Services and solutions
• Customer Analytics
• Data Management & Integration
• Data Quality
• Maintenance & Support
• Professional Services
Know precisely where and how to deploy your resources and make better decisions.
Location intelligence increasingly makes it possible for companies to make smarter strategic decisions, uncover new opportunities and target customers at just the right time in just the right place.
Pitney Bowes | January 14, 2015 17
We pinpoint new opportunities.
We help companies of all sizes turn geographic data into better customer experiences and smarter strategic decisions by:
• Enriching traditional data with enhanced contextual information such as a location, including the name of a specific place, or demographics
• Analyzing data more effectively with advanced spatial analysis that drives informed, insight-driven business decisions
• Visualizing key data on maps to make deep analysis and insight-sharing easier and more effective than ever before
Pitney Bowes | January 14, 2015 18
Services and solutions
• Asset Management
• Enterprise Location Intelligence
• Geographic Information Systems
• Location & Business Data
• Location Based Services
• Maintenance & Support
• Market Analytics
• Professional Services
Reach your dynamic, connected customers in meaningful ways.
To be successful, businesses need real-time insight to connect the dots in their customers’ complicated lives and deliver engaging, relevant messages across all touchpoints.
Pitney Bowes | January 14, 2015 19
We help transform the way clients engage with their customers, turning inconsistent interactions into targeted, orchestrated connections by:
• Uncovering insights in real time, based on previous interactions and customer data, to customize what businesses offer next
• Delivering critical servicing and marketing communications reliably and efficiently across traditional and digital channels
• Orchestrating and automating marketing campaigns with target customers across multiple channels in real time
• Engaging new customers by identifying movers and communicating with them in a targeted, relevant way
We bring relevance to every interaction.
Pitney Bowes | January 14, 2015 20
Services and solutions
• Communication Archiving Solutions
• Contact Center Automation
• Customer Lifecycle Management
• Customer Self Service
• Customer-Engaged Billing
• Digital Document Delivery Platform
• Maintenance & Support
• Mover Marketing
• Production Intelligence
• Professional Services
Unlock shipping and mailing solutions in the digital era.
Small and medium businesses in particular want tools and partners that have experience with the complexity of shipping and mailing—while also finding hybrid solutions to move them forward in the digital space. Simply. Efficiently. And cost-effectively.
Pitney Bowes | January 14, 2015 21
We power the sending of information and goods.
As the industry leader with a deep understanding of the needs of small and medium businesses, we help clients by:
• Enhancing efficiency across the tracking process by offering shipping software that provides access to multiple carriers in one place
• Ensuring accuracy by offering postage meters with built-in scales and automatic updates to the latest postage rates
• Increasing productivity through postage meters that accurately process 18-40 letters per minute, reducing time and effort required to get the mail out each day
• Cutting costs by leveraging discounts for presorted mail
• Increasing the speed of the mail process by offering products like inserters, sorters and mail-creation software to ensure that the right piece of mail with the right message gets to the right customer
Pitney Bowes | January 14, 2015 22
Services and solutions
• Address Management
• Domestic Shipping
• Ink & Supplies
• Inserting
• Management & Tracking
• Online Postage
• Outsourced Mailing Services
• Postage & Carrier Accounting
• Postage Management
• Postage Meters
• Printing
• Production & Finishing
• Productivity Solutions
• Sorting
Keep your eye on the big picture while optimizing the bottom line.
Integrate systems across the enterprise to meet customer needs in a blended physical and digital world.
Manage operational costs to deliver efficiency in printing, mailing and sorting processes.
Keep up to date with postal and government compliance regulations.
Pitney Bowes | January 14, 2015 23
We deliver precision, enterprise-wide.
As a leader in shipping and mailing backed by over 90 years of experience, we help solve our clients’ shipping and mailing needs by:
• Integrating all areas of print and mail into an end-to-end production environment, from message creation to dispatch
• Accurately handling billions of pieces of mail per year globally, helping large businesses manage mail with confidence
• Enabling the creation of individual invoices and statements with unparalleled integrity and security
• Navigating commerce regulations and compliance issues through our global postage and shipping knowledge
• Sorting millions of parcels and pieces of mail to drive efficiency and reduce costs
Pitney Bowes | January 14, 2015 24
Services and solutions
• Address Management
• Domestic Shipping
• Ink & Supplies
• Inserting
• Outsourced Mailing Services
• Parcel & Mail Sorting
• Postage Management
• Postage Meters
• Print & Mail Production Management
• Printing
• Productivity Solutions
Pitney Bowes | January 14, 2015 25
Simplify cross-border buying and selling.
Shipping costs, package tracking, transit time and customs delays are a challenge even for the most experienced online retailers.
We remove barriers to cross-border retail.
By uniquely guaranteeing the cost of international shipping, our Global Ecommerce solutions make it easier for online retailers to ship parcels and packages to anyone in the world without surprises. We do this by:
• Guaranteeing shipping costs for every single transaction
• Removing the guesswork when calculating foreign taxes and fees
• Studying every aspect of customs processes to simplify cross-border complexity
• Empowering customers worldwide to easily and efficiently track their parcels and packages no matter where they are
Pitney Bowes | January 14, 2015 26
Services and solutions
• Cross-Border Shipping
How we enable transactions in commerce.
• Customer Analytics
• Data Management & Integration
• Data Quality
• Maintenance & Support
• Professional Services
• Asset Management
• Enterprise Location Intelligence
• Geographic Information Systems
• Location & Business Data
• Location Based Services
• Maintenance & Support
• Market Analytics
• Professional Services
• Communication Archiving Solutions
• Contact Center Automation
• Customer-Engaged Billing
• Customer Lifecycle Management
• Customer Self Service
• Digital Document Delivery Platform
• Maintenance & Support
• Mover Marketing
• Production Intelligence
• Professional Services
• Address Management
• Domestic Shipping
• Ink & Supplies
• Inserting
• Management & Tracking
• Online Postage
• Outsourced Mailing Services
• Parcel & Mail Sorting
• Postage & Carrier Accounting
• Postage Management
• Postage Meters
• Print & Mail Production Management
• Printing
• Production & Finishing
• Productivity Solutions
• Cross-Border Shipping
Pitney Bowes | January 14, 2015 27
Thank you
Pitney Bowes | January 14, 2015 28
Appendix:Case Studies
Pitney Bowes | January 14, 2015 29
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35Pitney Bowes | January 14, 2015