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PAYmedia Training
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Transcript of PAYmedia Training
PAYmedia Training
Rick Caldarella
Overview
4
Overview
PAYmedia Training
• Implementation/Deployment/Startup Tasks
– VeriFone Manufacturing
– Deployment Center (e.g., TPG)
– Merchant
• Terminal “how-to” procedures
Implementation/Deployment/Startup Tasks
VeriFone Manufacturing
6
VeriFone Manufacturing
Implementation/Deployment/Startup Tasks
• Load Operating System
• Load “core” software package, including:
– VSP Root & Prov keys
– VMAC, CommServer, EMA applications (no merchant parameters)
Notes:
• Terminal will display NO APPLICATIONS PRESENT after core load
• Power Down terminal immediately after core load boot up
• The SoftPay Connect app is NOT part of the core load
Implementation/Deployment/Startup Tasks
Deployment Center (e.g. TPG)
8
Deployment Center
Implementation/Deployment/Startup Tasks
• Add terminal record to Clearwater VeriCentre
– Use terminal serial number as VeriCentre Terminal ID
• Add terminal record to PAYware Connect portal
• Power up terminal, using CAT5 cable for IP connectivity
– Terminal will display NO APPLICATIONS PRESENT upon bootup
• Allow ~1 minute for EMA app to automatically check for updates
– The Update Report will print, and NO APPLICATIONS PRESENT will again appear in the terminal display
• If the Update Check attempt fails, make sure terminal has been added to VC, and check to make sure CommServer says Connected: YES
• If the Update Check needs to be run manually, see instructions below
9
Deployment Center (continued)
Implementation/Deployment/Startup Tasks
• Manually perform a VC Update to download SoftPay Connect app, plus all apps/parms listed on the Update Check report, as follows:
– Press “9” to open EMA app
– Select Update Now
• The terminal will connect via IP to the PAYware Connect gateway, pull all prescribed apps and parameters, and then reboot and open the SoftPay Connect app
• The terminal will automatically connect to the PAYware Connect gateway and initialize the terminal (i.e., admin packet will be sent)
– Terminal will display “Init Request Successful” and open the SoftPay Connect application
– If init is unsuccessful, make sure terminal record is set up properly on the PAYware Connect portal so an admin packet request can occur
– If terminal needs to be initialized manually, see instructions below
10
Deployment Center (continued)
Implementation/Deployment/Startup Tasks
• Press asterisk key (*) to return to VMAC menu screen
• EMA will automatically perform another VC Update Check after ~1 minute, and print a new Update Report
– The top of the report should now show TERMINAL IS UP-TO-DATE and “Status Msg: 510-No Updates Available” in the UPDATE-CHECK section
– The terminal will automatically return to the VMAC menu
• Power down the terminal
Implementation/Deployment/Startup Tasks
Merchant
12
Merchant
Implementation/Deployment/Startup Tasks
• Power up terminal
– Terminal will boot up and open into the main SoftPay Connect menu
• Run a test transaction, as per training instructions
• Start processing transactions
Terminal “how-to” procedures
14
How to perform a manual EMA Update Check
Terminal “how-to” procedures
• From VMAC menu screen, press “9” to open EMA app
• Select Update Check
– If report shows TERMINAL IS UP-TO-DATE, there is no need to perform an update
– If report shows UPDATES ARE AVAILABLE, select Update Now
• The terminal will connect to PAYware Connect gateway and pull all prescribed applications and parameters
15
How to perform a manual EMA Update Now
Terminal “how-to” procedures
• From VMAC menu screen, press “9” to open EMA app
• Select Update Now
– The terminal will connect to PAYware Connect gateway, and the message “Requesting updates…” will appear on terminal screen
– The terminal will pull all prescribed applications and parameters
– The terminal will reboot after downloading is complete
Note: If “Update-check Required” appears, manually perform an EMA Update Check and then select Update Now again if the Update Check says UPDATES ARE AVAILABLE.
16
How to initialize terminal on PAYware Connect gateway
Terminal “how-to” procedures
• From the main SoftPay Connect menu screen, press the green ENTER key go into CONFIGURATION; then select ADMIN
– The terminal will connect to the PAYware Connect gateway and initialize
– The message “Init Request Successful” will display to indicate the terminal is now initialized
Note: Initializing the terminal on the PAYware Connect gateway may also be referred to as “sending an Admin Packet”
Questions?