PayBills User GuidePayBills User Guide Version 1.1 The information contained in this Document is...
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PayBills User Guide Version 1.1 The information contained in this Document is strictly confidential and shall not be disclosed or used by any third party without the prior written consent from SiliconNet Technologies Sdn. Bhd. (394813-H).
Transcript of PayBills User GuidePayBills User Guide Version 1.1 The information contained in this Document is...
PayBills
User Guide Version 1.1
The information contained in this Document is strictly confidential and shall not be disclosed or used
by any third party without the prior written consent from SiliconNet Technologies Sdn. Bhd.
(394813-H).
PayBills.sarawak.gov.my
Page 1
User Guide
Table of Contents
1. PayBills Overview ............................................................... 2
1.1 Features in PayBills ....................................................... 2
1.2 Introduction to Home Page ........................................... 3
2. Register as New User ......................................................... 4
2.1 Fill in Sign Up Form........................................................ 4
2.2 Receive Welcome Email................................................. 4
3. Start Using PayBills ............................................................. 5
4. Add New Bill ....................................................................... 7
5. Unsubscribe Bill .................................................................. 8
6. Pay Your Bills ...................................................................... 9
7. Open Payment ................................................................. 12
8. View Payment History ...................................................... 15
9. Change Password ............................................................. 15
10. Update Profile ............................................................... 16
11. FAQ ................................................................................ 17
12. Online Feedback Form ................................................... 18
13. Forgot Password ............................................................. 19
14. Forgot Username ............................................................ 20
PayBills.sarawak.gov.my
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User Guide
1. PayBills Overview
1.1 Features in PayBills
Component-
5.0 Update Personal
Profile
5.2
Change
Password.
5.3
Update
Profile.
5.1 Login.
Figure 1.1: Component
1.0 Register As User
1.1 Fill In Sign Up
Form.
1.2 Receive
Welcome Email.
1.3 Start Using
System.
3.0 Unsubscribe Bill
3.2 Remove Bill.
3.3 GetBill Removal
Confirmation.
3.1 Login.
4.0 Make Payment
4.1 Login.
4.2 Pay
Your Bills.
4.3 Open
Payment.
4.4 Receive
Acknowledgement
email.
4.5 Receive
Confirmation Email.
4.6 View Payment
History.
2.0 Subscribe To Bill
2.1 Add New Bill.
2.4 Get Bill Subscription
Confirmation.
2.5 Get Notified When
Bill Arrives.
2.3 Update Nickname.
2.1 Login.
6.0 Getting Help
6.1 FAQ.
6.3 Forgot Password.
6.4 Forgot Username.
6.2 Online Feedback
Form.
PayBills.sarawak.gov.my
1.2 Introduction to Home Page
Go to webpage with this URL:
The Home page will be displayed:
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Introduction to Home Page
Go to webpage with this URL: https://paybills.sarawak.gov.my
page will be displayed:-
Figure 1.2 : Home Page
User Guide
PayBills.sarawak.gov.my
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User Guide
2. Register as New User
2.1 Fill in Sign Up Form
(a) First time you can register at the home page by clicking on “SIGN UP NOW”.
Figure 2.1: New User Registration
(b) You have to Read and Accept the Terms and Conditions. Then, you are required to
fill in the Sign Up Form to register as new user.
2.2 Receive Welcome Email
Upon successful registration, you will receive a Welcome Email. The email serves as
confirmation of your PayBills Registration.
Figure 2.2: Successful Registration
PayBills.sarawak.gov.my
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3. Start Using PayBills
(a) From the Sign Up Successful page, click “OK” and you will automatically be re-
directed to the home page. Enter your “Username” and “Password”, follow by the
“Verification Code”. Click “Login” to proceed.
Figure 3.1: Start Using PayBills
PayBills.sarawak.gov.my
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(b) After you have successfully login to system, the following page will be displayed.
Figure 3.2: Bill Payment Page
PayBills.sarawak.gov.my
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4. Add New Bill
(a) Click on “New” under “Service Subscription”.
(b) Then select and subscribe from the list of billers.
Figure4.1: New Service Subscription
(b) Enter the required information, e.g. your Consumer Number or Consumer Name as
stated in your bill (you can subscribe to multiple bills). Then confirm the bill details.
(c) The new bill is shown in Bill Payment page.
Figure 4.2: New Bill Listed
PayBills.sarawak.gov.my
(d) Upon successfully add new bill,
confirmation.
Figure 4
(e) You will also receive a notification email when new bill is available on the website.
5. Unsubscribe Bill
(a) You can remove a bill you have subscribed to by c
Subscription”.
(b) Tick the checkbox to unsubscribe bill.
(c) Click “Submit”.
Figure
(d) System will prompt you
of bill.
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Upon successfully add new bill, you will receive an email for bill subscription
4.3: Sample Confirmation Email
receive a notification email when new bill is available on the website.
remove a bill you have subscribed to by click on “Active
Tick the checkbox to unsubscribe bill.
Figure 5.1: Remove Bill
you with the following message. Click “OK” to confirm removal
User Guide
an email for bill subscription
receive a notification email when new bill is available on the website.
Active” under “Service
to confirm removal
PayBills.sarawak.gov.my
(e) Note that re-subscribing of a bill may take 2 working days
Figure
(f) You will receive a confirmation email
Figure
6. Pay Your Bills
You can view and pay different bills in PayBills using different banks and credit cards. To
pay your bill(s):
(a) Go to Bill Payment
(b) Select the bill you want to pay.
(c) Select the Payment Channel
billers only.
(d) Click “Pay”.
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subscribing of a bill may take 2 working days
Figure 5.2: Confirmation Message
will receive a confirmation email for cancellation of subscription
Figure 5.3: Sample Confirmation Email
can view and pay different bills in PayBills using different banks and credit cards. To
Bill Payment page.
elect the bill you want to pay.
Select the Payment Channel. Please note that credit card is available for
User Guide
cancellation of subscription.
can view and pay different bills in PayBills using different banks and credit cards. To
. Please note that credit card is available for some
PayBills.sarawak.gov.my
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User Guide
Figure 6.1: Select Bill(s) and Payment Channel
(e) Confirm the amount to pay. Dependant on the billers, you may be able to change
the amount you want to pay, eg. Assessment bill must be exact amount while
some have certain minimal amount.
(f) Enter the Verification Code.
(g) Click “Continue”.
Figure 6.2 Confirm Payment Amount
(h) A Payment Acknowledgement Page will be shown to acknowledge that you have
initiated a payment.
PayBills.sarawak.gov.my
(i) Click “Continue” and you would be redirected to the internet banking services
that you have selected. This payment would only be
complete the payment process authorization required by the bank.
Figure 6
(j) You will also receive an acknowledgement email
Figure
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Click “Continue” and you would be redirected to the internet banking services
that you have selected. This payment would only be Cancelled
complete the payment process authorization required by the bank.
6.3: Payment Acknowledgement
receive an acknowledgement email of your payment attempted.
Figure 6.4: Sample Payment Acknowledgement Email
User Guide
Click “Continue” and you would be redirected to the internet banking services
Cancelled if you did not
complete the payment process authorization required by the bank.
of your payment attempted.
Acknowledgement Email
PayBills.sarawak.gov.my
(k) Another payment confirmation email will be send when PayBills
confirmation of payment status from the bank.
Figure
7. Open Payment
Open Payment is a function
need to key-in the particulars each time
available for all bills (e.g. Asse
(a) Click on “Open Payment
(b) Select from the list of billers.
Figure
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Another payment confirmation email will be send when PayBills
confirmation of payment status from the bank.
Figure 6.5: Sample Payment Confirmation Email
Open Payment is a function that allows you to pay bills without subscribing for it.
in the particulars each time you use Open Payment. This function is not
available for all bills (e.g. Assessment Bills need to be subscribed before
Open Payment”.
elect from the list of billers.
Figure 7.1: Open Payment
User Guide
Another payment confirmation email will be send when PayBills received
Confirmation Email
bills without subscribing for it. You
use Open Payment. This function is not
ment Bills need to be subscribed before you can pay)
PayBills.sarawak.gov.my
(c) Enter the required information, e
Payment Amount and
(d) Click “Pay”.
Figure
(e) Confirm the payment details
(f) Click “Continue”.
Figure
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Enter the required information, e.g.: Account Number as stated in your bill,
Payment Amount and select Payment Channel.
Figure 7.2: Enter Payment Details
Confirm the payment details.
Figure 7.3: Confirm Payment Details
User Guide
: Account Number as stated in your bill,
PayBills.sarawak.gov.my
(g) A Payment Acknowledgement Page will be
initiated a payment.
(h) Click “Continue” and you would be redirected to the internet banking services
that you have selected. This payment would only be
complete the payment process authorization required by the bank.
Figure
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A Payment Acknowledgement Page will be shown to acknowledge that
initiated a payment.
Click “Continue” and you would be redirected to the internet banking services
that you have selected. This payment would only be Cancelled
complete the payment process authorization required by the bank.
Figure 7.4: Payment Acknowledgement
User Guide
shown to acknowledge that you have
Click “Continue” and you would be redirected to the internet banking services
Cancelled if you did not
complete the payment process authorization required by the bank.
PayBills.sarawak.gov.my
8. View Payment History
(a) You can view your past payments under the
logged in.
(b) You can print your history by clicking on "Print".
9. Change Password
(a) Click on “Change Password
(b) Enter your new password and retype password, then click
(c) Note that password must be at least 8
are allowed.
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View Payment History
You can view your past payments under the "Payment History" after you have
You can print your history by clicking on "Print".
Figure 8.1: Payment History
Change Password
Change Password” under “Profile”.
Enter your new password and retype password, then click “Update
password must be at least 8 characters and only alphabets and numbers
User Guide
after you have
Update”.
only alphabets and numbers
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User Guide
10. Update Profile
(a) Click on “Personal Profile” under “Profile”.
(b) Enter your new e-mail or contact information. Then click on “Update”.
(c) Note that you email address need to be active as password and bill notification will
be sent there.
Figure 10.1: Update Profile
PayBills.sarawak.gov.my
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User Guide
11. FAQ
You may have queries and concerns over the System. The FAQ is to provide quick
answer to common queries.
At the Home page, select “FAQ”.
Figure 11.1: FAQ Link
PayBills.sarawak.gov.my
12. Online Feedback Form
You can also log a report to our 24 hour call centre via Online Feedback form.
Online Feedback form is available at top of
F
(a) Click on “Contact Us
(b) Note that user is advised
form.
(c) An email notification will be sent for follow up purposes.
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Online Feedback Form
You can also log a report to our 24 hour call centre via Online Feedback form.
Feedback form is available at top of Home page.
Figure 12.1: Feedback Link
Contact Us”, the feedback form will be displayed.
Note that user is advised not to provide any sensitive information
email notification will be sent for follow up purposes.
Figure 12.2: Sample Notification Email
User Guide
You can also log a report to our 24 hour call centre via Online Feedback form. The
not to provide any sensitive information in the feedback
PayBills.sarawak.gov.my
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User Guide
13. Forgot Password
(a) Click on the “Forget password” link from the Home page. You will be directed to
our “PayBills Password Request Form” page.
(b) To retrieve your password, please key-in the exact PayBills Username and the
birthday you gave when you registered for the account.
(c) Note that the Username is case sensitive.
Figure 13.1: Forgot Password Link
Figure 13.2: Retrieve new password
PayBills.sarawak.gov.my
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User Guide
14. Forgot Username
(a) Click on the “Forget password” link at the Home page. You will be directed to our
“PayBills Password Request Form” page.
(b) Click on “find your PayBills Username”.
Figure 14.1: Retrieve Username Link
(c) To retrieve your username, please submit your request by providing your
NRIC(New Identify Card Number), postal code and state you gave when you
registered for the account.
Figure 14.2: Retrieve Your Username
