Paul Roberts - Making Change your Advantage

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Paul Roberts, COO Cloud and LoB EMEA

Making Change Your Advantage

Drivers of Change

5Bmiddle class

growing to 5 billion will strain resources

15Bweb-enabled devices

by 2013 will create intelligent universe

Data Doubling

every 18 months create opportunitiesand risks for value

creation

Millennialswill transform

customer demands and the workplace

1Bpeople in social network

will rewire businessand personalboundaries

New + Disruptive

business modelswill accelerate change

and innovation

© 2014 SAP AG or an SAP affiliate company. All rights reserved.

THE MARKET IS CLOUD FIRST

75%+

New IT expenditures will be for Cloud or hybrid systems by 2016

80% Of new IT decisions will involve LoB execs; 53% of IT decisions will be led by LoB execs

70%+

CIOs will embrace a “cloud first” strategy by 2016

Sources: Saugatuck, IDC

…BUT FOR NEWREASONS

“The primary driver for cloud adoption will shift from economics to innovation as leading-edge companies invest in cloud services as the foundation for new competitive offerings.”

INNOVATION AND AGILITY

The Language of Business Outcomes

CIOCPO, CMO, CHRO

EVP SalesOutcome

SIMPLE, SEXY and SCALABLE SAFE, SECURE and SUSTAINABLE SUCCESSFUL


HR CUSTOMERMarketing, Sales, Service & Social

PROCUREMENTBUSINESS NETWORK

LEADING CLOUD APPS

Our Strategy Positions Us To Take Advantage Of These Trends


8© 2014 SAP AG or an SAP affiliate company. All rights reserved.

Influence buying behavior

Deliver a 360 view of the customer

Improve overall engagement

Grow lifetime value

Align people with goals and objectives

Increase customer satisfaction

Increase operational efficiency

Deliver 360° view of spend and vendor

relationships

Discover new business

opportunities

Customers Seek Outcomes Not Products

Enable employees to develop themselves

Accelerate time to productivity

Reduce COGS

© 2013 SAP AG. All rights reserved. 9

Direct engagement with business executive audiences

We achieve a deeper level of customer intimacy with more coordinated engagement throughout the customer lifecycle

Land and expand approachFrequent user and app upsells

Focus on customer satisfaction, adoption, and time to implement

Focus on usage, successful references, renewals

Usage data and community feedback – frequent innovation in rapid release cycles

High trust in daily transaction volumes, secure dataSeamless innovation releases

Source: Bain & Co. 2013 and SAP analysis

Customer-Centricity is A Key Part of Our Cloud DNA

CUSTOMER

10© 2014 SAP AG or an SAP affiliate company. All rights reserved.

SAP Accelerating in the Cloud

Industry’s most comprehensive Cloud portfolio

The leading social business platform

The largest and most global business network

Largest business Cloud deployments

Annualized run rate in Cloud business

Market-leading public apps (#1 in HCM, Procurement, Business Networks and Social Collaboration) covering all lines of business.

More users than Chatter, Yammer, etc.

Over 1.4M connected companies in 190 countries transacting over half a trillion in commerce annually – the size of any other business network…

SAP is now the largest cloud provider at-scale with over 130% YoY subscription revenue growth.

35M 30+ 12M 2M+1.4M

While others have been talking about the cloud, SAP has quietly transformed itself into the leading force in it:

€1B+

Industry’s largest base of Cloud users

More business professionals use Cloud solutions from SAP than from any other vendor on the planet.

Some with more than 2M users.

Public, private and managed service offerings


2005


2013


Thank You!

Paul Roberts - Making Change your Advantage

Business

Transcript of Paul Roberts - Making Change your Advantage