Paul Naismith CEO PCA NU SYSTEMS September 2005 “Just Make it Work – The Importance of IT...
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Transcript of Paul Naismith CEO PCA NU SYSTEMS September 2005 “Just Make it Work – The Importance of IT...
Paul NaismithCEO
PCA NU SYSTEMS
September 2005
“Just Make it Work –The Importance of IT Infrastructure”
Pharmacy 2005Couran Cove - Queensland
Current Projects
Mediconnect (Healthconnect) Pharmacy/Govt/Doctor Link – Ceased Dec 04
PBS Online -Real time HIC claims Promise – Intervention Reporting Integrated EFTPOS and Loyalty Solutions Ordering/Trading Exchanges via Web Next Generation Dispense and POS Broadband Usage - nuNET
Voice Over IP Telephony (VOIP) Online Backup Offsite via Internet
Common Themes
Information SharingCommunications to 3rd PartiesInternet BasedNon have a common platform
Web Services Flat File FTP Dial Up Communications
Challenges Faced
Lack of Common IT Platform in Store More than 80% not on Current Operating
System 50% Windows 98 or older 35% DOS Based Dispense System
Less than 10% have a Dedicated Server in Store
Until June 2005 less than 15% had broadband internet. Now 90% thanks to subsidy.
Challenges Faced (cont)
Low IT investments Pharmacy IT Spend (less than 1% of T/O)
• Dispense $2500 per year and POS $2500 per year• Hardware Lease $5000 per year• Most don’t budget for IT Training, Software or Hardware
Upgrades UK Figures
• Health 1-2% (maybe up to 3% with NHS multi billion funding)
• Financial Services 7%
Low IT Skills In Store Very few pharmacies have dedicated IT Staff
The Solution Managed Hosted IT Services
Hosted Solutions via the Internet Take the technology out of the store
Advantages• Pay as you go, lower capital costs• Technology issues are with the provider• Easy to Update and keep up to date
Examples – Ready Today NUHQ – Store Retail Management JR Bizlink – Accounting/BAS Hosted Exchange – eMail, Calenders epothecary.com.au
Hosted Solutions Challenges
Internet Access High Speed Internet until recently not available to many
remote pharmacies Speed and Reliability
If ADSL is not available via internet is too slow or too expensive
Improving reliability but need alternatives for when the internet is down
Variability of service The Customer Experience
Feature rich user interface a challenge to reproduce on the internet
Hosted Solutions Answers
Internet Access Improving every dayDesign Software Specifically for Hosting
Eg Outlook offline/online mode Web Services to Suppliers/HIC/Banks
Over the next 3-5 Years hosted solutions will dominate Pharmacy IT
We will still have in store IT requirements going forward
Improve In Store Infrastructure
Employ IT Staff in each Storeor
Outsource Managed IT Services in Store Dedicated Server in Your Store
Managed and Possibly Owned by your IT provider Continually upgraded and monitored as required Rented Solution (pay per Computer) Bundled with high speed internet access and control Only used for approved applications and services
Server-Based Networking Is Revolutionizing The Way Small Businesses Operate
A server is a network computer that manages shared resources, like data files, schedules, contacts or access to a printer.
A server allows you to leverage existing investments in desktop PCs, laptops, other devices and business productivity software.
Small businesses can now affordably harness the business value of powerful technology that, until recently, was expensive and complicated to purchase, install and administer.
Windows Small Business Server 2003 is quickly becoming the #1 choice of small
businesses to run those servers.
Top Ten Reasons To Use Windows Small Business Server 2003
1. Create a central and secure place to store critical business information
2. Guard against data loss
3. Ensure network security, thoroughly and easily
4. Keep your business up and running
5. Access information from anywhere, anytime and any device
6. Improve team performance through enhanced collaboration
7. Increase sales and reduce costs by analyzing and managing your business with line-of-business applications
8. Reach more customers and serve them better, all day, every day
9. Get up and running quickly and easily
10. Get a platform that is easy to grow with today and tomorrow
Which way forward?
Improve In Store IT Infrastructure Add Managed Dedicated Server to ALL Stores
Offer Managed In Store Services (Fully outsourced IT)
Remote Diagnostics and Server Management Suggest In Store Hosted Microsoft SBS 2003 Server
Managed Broadband for all Stores Firewall, Content Filter, Antivirus Encourage government to continue to subsidise
managed Broadband services for pharmacy
Which way forward?
We need to be able to Demonstrate IT Investment produces bottom line benefits A Supermarket is expecting $4.5 billion saving
on supply chain efficiency over next 5 years led by IT improvements.
Brands can demonstrate value of improved IT Priceline Model
• Dedicated Server already• Sees IT as key enabler for the brand
More Information
Contact Details
Paul Naismith
Email: [email protected]
Phone: 1800 888 828
Web: www.pcanu.com.au