Digital Imaging Guidelines

Paul Jeffery Head of Services IMUK

Managed & Professional Services SolutionsDelivering Best in Class Services Value for the New ChannelConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#Agenda14:15 Introduction to Professional & Managed Services Paul Jeffery14:45Ingram Micro Services Partners:Orderwork Kai MillerCCE- Matt AllawayHP Services- Kim Brashares15:45Break16:10Symantec as a Managed Service (ExSP) Jay Epton16:40PrintSense & how it works EKM and Gemma GlenKyocera Managed Print Solutions Anup Rai17:30Close

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#

VDI > 7000Flash arraysMore web appsSaaSMore mobile devicesDeath of the Desktop as we knew it?Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#VDi gaining momentumVDi flash based arrays can now support up to 7000 virtual desktops such as EMC/VMView/XenDesktop, VDI focussed VCE Vblock, violin arrays and several new companies appearing.BYOD and greater use of tablets / handhelds through change in user behaviour and increased mobility.IDC = 211m smartphones sold in Q313 with 81% Android. Microsoft (Nokia) phone improving.

60% use personal devices at work. (Forrester)

BYOD explosionConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#According toForrester Research, approximately 60 percent of workers now use personal devices at work, and at some organizations, as many as 75 percent of devices connected to the network are now employee-owned.BYOD market to be worth $181B by 2017 According to the report, BYOD initiatives are growing at a rate of 15 percent annually. North American organizations lead the way, with 36 percent of the overall BYOD and Enterprise Mobility Market.

MS LyncSangomaWebexShoretelMany more.Unified comms

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#End customers are asking for more integrated (unified) collaboration and communication systems. This is leading to a rapid expansion of projects including MS Lync solutions, Sangoma, Webex type communications, integrated voice and data etc.

The office is changing.More external connectivityOutside the firewallGreater mobilityConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#The office is changing. More people are able to carry out work functions nearly anywhere and actually any time. This change impacts not only the user interface but how the services are provided to them.Real threats to mobile devices are active in the wild, pushing mobile security top of mind for enterprises and consumers looking to manage and protect the data and applications on their mobile devices, notes Jeff Wilson, principal analyst for security at Infonetics Research.

Over the next 5 years, we anticipate that over 7 billion new smartphones and tablets will ship worldwide, ratcheting up hackers interest in mobile devices, continues Wilson, And as a result, we expect sales of mobile device security client software to soar, reaching $2.9 billion by 2017.

Mobile security

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#Real threats to mobile devices are active in the wild, pushing mobile security top of mind for enterprises and consumers looking to manage and protect the data and applications on their mobile devices, notes Jeff Wilson, principal analyst for security at Infonetics Research.

Over the next 5 years, we anticipate that over 7 billion new smartphones and tablets will ship worldwide, ratcheting up hackers interest in mobile devices, continues Wilson, And as a result, we expect sales of mobile device security client software to soar, reaching $2.9 billion by 2017.

iBoardsWirelessBYODOffice 385Google DocsSecuritySchools revolutionConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#A new market report by networking and telecommunications industries analyst firm DellOro Group reveals that overall wireless LAN market revenues are forecast to exceed $11 billion by 2017 -- 50 percent greater than 2012 revenues.

Greater collaboration can bring complexityConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#The BYOD trend and increasing use of cloud mobile services will spur rapid growth in the use of mobile software-as-a-service (SaaS) products by small and medium-sized businesses (SMBs), predicts market research firm Strategy Analytics.The market, which includes firms with up to 250 employees, is forecast to increase at a 24.1 percent compound annual growth rate (CAGR), reaching $19.8 billion by 2017, up from $6.7 billion in 2012.In addition, the corporate market, which includes firms with more than 250 employees, is also forecast to see strong growth in mobile SaaS revenues, which are expected to more than double over the next five years, according to Strategy Analytics.

The cloud solution.Private, public, SaaSCloudy and Bright!Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#Microsoft is source and solution to most of SME customer problems. Can create own private cloud with an Azure portal in own datacentre, rent private cloud or use the Azure public cloud. Using co-lo providers also means the offload of the licensing responsibility and can still do data transfer from one environment to another using goo old fashion disks!Not perfect but a quick and cost effective way to offer comprehensive services to the SME customer base.

RacksServersI/O cardsComponentsStorageCore NetworkManagement SoftwareFire SuppressionPhysical SecurityUPSPower ConditioningPower GeneratorCoolingCablingSPLM SoftwareSurveillanceProfessional ServicesManaged ServicesOffsite Backup and DRThreat SecurityOperating SoftwareApplication s Data AnalyticsConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#More services being provided through co-lo datacenters and service providers. The need to easily provision services with QOS to multiple customers is becoming even more important, and integrate all this into the customers legacy environment to allow a smooth transition.

BIG HILL TO CLIMB?PeopleDedicated Services teamEducationBoot camps & On-line portalsVendorsA strong portfolioEventsFeaturing expertsSERVICE PARTNER NETWORKWith complementary Technology providersToolsThat make it easy Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#Our role is to help our customers, our resellers to take on new value propositions in a way that supports and enables them to grow their business in these new areas and transition their customers to this new environment.

Connecting Ingram Micro, partners and end users to build the next iteration of Technology solutions.Reseller PartnerVendor PartnerEnd CustomerIM Enablement ServicesIMUK Services 2.0 Business Vision & Strategy Services Connected as part of the Connected Revolution

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#Services PortfolioPlanRequisitionImplementManageDetermine the optimal solution for the customer.Requisition the technologies and services that suit the customer requirements.Rollout and integrate the solution to the end customer.Provide support to the running environment. EnableTrain people to sell and support new technology areas. TransVARmationDiscoveryAssessmentWorkshopCapacity PlanDesign AssistDetailed DesignCompatibility

Config ValidationProcurementOrder ManagementSchedulingFinancing

RolloutLogisticsIntegrateCommissionConfigureMigrate

MaintainMonitorManageImproveUpgradeDispose of

Train & EducateAdviseCloud transformationChannel Devt.MarketingConfidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#UK Services Strategy falls into 5 main areas: (PRIME). In reality, the services we offer our customers do not just relate to implementation and support but cover all aspects of our engagement with them.

For some areas, such as Requisition, clearly a number of these services do not fall under the remit of the services category, but are part of the main Ingram Micro product sales engine. Others such as Enablement focus on educating our customers and therefore have no significant revenue generation opportunity in the short term, but are designed to build a longer term buying relationship and improve customer loyalty.

Service Delivery ApproachWider range

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#Expanding Service Partner Network:Using select partners, held by tight terms and NDA to help provide services which covers more than just the products we sell.

Professional Services Portfolio

Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#The services portfolio covers all the key technologies from concept to management and disposal.Ingram Micro is no longer a box shifter, but a key services provider for the new reseller channel.

000000_#Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.121202_#