CURRICULUM VITAE

PROFILE

Name: Paul Burke

Address: 36 Woodfield Avenue, Gee Cross, Hyde, Cheshire, SK14 5BB

Email: PaulBurke75@Hotmail.Co.Uk

Phone: 07807204887

EDUCATION

1986 - 1991 West Hill High School for boys

Left secondary school with several GCSE’s.

EXPERIENCE

I’m an ambitious Project Manager, whose progressive career has been established through specialist skills and success within leading corporates. I have extensive Information Systems and Infrastructure experience, providing leadership and project delivery in dynamic and challenging environments for market leading private sector organisations.

2000 – 2015IBM

2006 – 2015: IBM Project ManagerDuring this time I successfully delivered a wide variety of challenging projects, for many different IBM customers, mostly in a customer facing role.

Applications Project Manager – Fully managed the packaging cycle for all account applications from XP to Win 8.0/8.1.

Boarding Project Manager – On board new clients into IBM Build Factory for all flavours of server builds.

User Migration Project Manager - The Project scope was the build out of an infrastructure across two locations that would house the migration of 1500 users and all their business requirements.

Technical Incident Manager - The role of a TIM is to ensure that any Major Incidents are fully resolved in an agreed timeframe, working on a 24x7 rota.

Infrastructure Project Manager - Installed all of the networking, power requirements, racking, switches, routers, ESX farm build etc in an IBM DC to enable the move into IBM support of their 700 physical/virtual server estate.

Server Build Project Manager - The Project was the procurement, installation and configuration of an iSeries and three XSeries servers for the development of the customer’s in house software.

Server Build Project Manager - Procure, install and configure four IBM blade servers for customer’s in house CUOM application.

Repat Project Manager – Transition ten UK based accounts, currently being supported from the IDC in Bangalore, back into the UK support teams remits.

Multi Project PM – Delivered multiple workstreams, some running in parallel/overlapping, for a large banking account based in Yorkshire.

Decomm Project Manager - My role was to run a full discovery piece of all the servers on the account, with a view to removing as many as possible in an attempt to bring the server count closer to the agreed contractual baseline.

IDC Project Manager - My first role as an IBM Project Manager was to off shore the support of UK based accounts to the India support teams based out of Bangalore.

Mentor – Over the years I have mentored several Junior PM’s, being involved and advising them on the Project’s they had under their scope.

During my time as an IBM Project Manager I also took on additional roles, at different points throughout my career, but primarily I was a customer facing PM:

GDF Dispatcher/Team Leader – I would take on new requests from UK based clients for PM’s to be assigned against agreed Project work. I had two pools of PM’s I would assign roles to. The first pool was the Infrastructure PM’s of around 25 heads, the other pool was the PMO pool of around 15 heads. I was also the Team Leader at the time for the PMO pool.If at any point I was unable to fill the roles requirements from my pools I would go out into the wider IBM, to see if anyone was available. Failing that I would recruit externally.

Service Account Manager – A SAM’s role is to ensure that an account is functioning on a day to day basis to the contractual agreements in place. And that the current Programme/Project work on the account is set to deliver into BAU as per the

contractual agreements. I performed this role for a UK Insurance client based in Manchester.

2005 – 2006: IBM 3rd Line Exchange Support

Short term role providing Exchange/Outlook 3rd line support to a large Pharmaceutical customer based in Wilmslow. Was involved in an Exchange version upgrade during my time. Mostly was day to day problem determination/resolution.

2000 – 2005: IBM Technical Support Analyst

Provided full customer 2nd line support for desktops, servers, printers, operating systems, mail systems, hardware and all in house applications/software.During this time I was lead engineer for the XP to Win 2000 migration project and mail migration project from Exchange to Lotus Notes. I was also lead engineer for customer move from Offices in Oldham to new location based in Manchester.

KEY ACHIEVEMENTS/COURSES

December 2001 CompTIA Network + Certification

June 2006 The Four Dimensions Of Complete Leadership

August 2006 Financial Integrity

November 2006 Project Management Orientation

December 2006 Project Management Fundamentals

March 2007 Financial Management For Project Managers

March 2007 Contracting For Project Managers

December 2007 Defining And Planning Projects Using MSP

December 2007 Understanding WWPMM

January 2008 Associate Accreditation

February 2008 Creating And Tailoring Project Management Systems

March 2008 Execution And Control Using PCB and MSP

March 2008 Closing Projects Using PCB and MSP

January 2009 Advanced Contracting For Project Managers

April 2009 Leadership In A Project Team Environment

March 2013 ITIL V3 Foundation Certified

March 2015 Prince 2 Online Course/Exam Started (Self Funded)

REFERENCES

If you would like to receive a reference then please feel free to contact either of

the names given below, they have both given full consent to be contacted by

either the email address or phone number provided.

Kash Patel Colin Akers

Senior IBM Architect IBM Manager/Project Manager

07710820969 07714618358

kash.patel@ntlworld.com colin.amy1@virginmedia.com