Patrick O. Madden2022 Fairfield Court South

League City, Texas 77573-3508Hm. # 832-932-3108Cell # 832-545-4778

Email: papa1741@hotmail.com

Professional Summary

A seasoned professional with extensive experience: (3 yrs.) QA Project Manager (4 yrs.) QA Specialist (32 yrs.) Mainframe Operations (Tandem Non-stop and IBM) (5 yrs.) Server management (Dell) (20 yrs.) CA7 Scheduler (5 yrs.) Help Desk support (1500 domestic and international)

Major strengths include project management, problem solving of production schedule issues, heavy customer service interaction, and the cooperative, reliable implementation of scheduler software. I am very much a team player. Dependable, thorough, creative, well organized planner with a successful track record in customer satisfaction.

Technical: Hardware Machine Operating Systems

Tandem Non-stop Sierra ‘K & S’ series Guardian 06.06, 9.0 Non-stop NB 5000C w/10 Processors Guardian J06.16.00 Non-stop NS 2000 w/2 Processors Guardian J06.16.00

IBM AS400, 3745, 3090, ES9000/850, DOS/VS Power, VM, OS/VS1, 9672, 8500 Z server MVS/JES2/OS3090, Vtam interface, Windows 2000, Windows N/T, Windows 8, Microsoft XP, ZOS Rel 2.1 AMDHAL AMDHAL (Omniflex)

Xerox 4635 printers with Sun terminals

Data General MV4000, MV10000 VAX 11/780 Both UNIX Based

Data Bases CICS (Prod. & Test), IDMS, SQL, CED, FTI Software CA-7, UCC11, CA-1, (Computer Associates software), ADC2 Scheduler, Control M Scheduler, Net Batch Plus, HP Openview, Jobtrac, Redwood, Omegamon, VPS60, VRO, TSO, ACF2, EDI TMF, Microsoft Office 2000, MS Outlook, Lotus Notes, Remedy, AHD, Alert Center, Prognosis, eFunds database / application software, LEXCEL software and simulators.

Resume of Patrick O. Madden Page two

Employment History

Pulse a Discover company Feb. – MayQuality Assurance Project Manager 2012 -- 2015

Responsibilities include managing all BAU processes and procedures. Provided weekly and monthly metrics to management. Attend interdepartmental meetings to provide the level of QA involvement needed

for each project. Instructed all of my team members through all QA functions and continue to

share my knowledge to broaden our team capabilities. Perform CED database changes for the different fee changes taking place each

month. Create and execute Development Automated and Manual test scripts for the

company’s Fee Billing changes using Lexcel software. Performed software upgrades on my teams laptops in the Quality Assurance

department. Twice a year performed release testing and validation for new code changes and

pricing changes on Interchange and Switch Fees being implemented.

Pulse a Discover company Feb. -- FebQuality Assurance Specialist 2008 -- 2012

Responsibilities included creating and executing internal test scripts for the company’s Fee Billing changes using Lexcel software.

Performed software upgrades on my teams laptops in the Quality Assurance department.

Instructed all of my team members through all QA functions and continue to share my knowledge to broaden our team capabilities, also wrote process and procedures.

Perform set up in the CED database for the Fees Switch on new and changing bill groups.

Attended meetings for support of QA project involvement of changes on the Tandem and IBM and systems.

Maintained QA departmental excel spreadsheets. Every a year performed release testing and validation for new code changes and

pricing changes on Interchange and Switch Fees being implemented.

Resume of Patrick O. Madden Page three

Pulse a Discover company Feb. -- FebCertification Analyst 2007 -- 2008

Responsibilities included performing testing with customers and internal testing for projects before going live in production.

Performed pin validation for customer card bins, loaded test keys, and performed set up in the CED database for new processors and existing processors before testing with the customer.

Other tasks include writing documentation for the certification process, and for new products tested by the certification group.

In addition, concluded each test by writing a summary of test results and sending all reports to the customer by NDM or SFTP.

Provided a certification report of the Certification Billing each month by entering the processors that had tested with PULSE and creating spread sheet for management.

Pulse a Discover company Sept. – Feb.Senior Computer Operator 2003 -- 2007

Responsibilities include monitoring and managing of the PULSE production Switch on a HP Tandem system (J06.16.00).

Perform CED and FTI database inquiries for in depth processor issues. Also manage the PULSE production settlement processing on an IBM mainframe.

Duties include using CA-7 job scheduler for batch processing and job restarts. Provide extensive customer service insuring the PULSE switch has an active link

to each processor in a multi-task command center environment. Other task includes retransmit of reports using NDM, SFTP, and Direct Connect

at the customer’s request. Provided reports to management using Microsoft Word, Excel, and HP Openview

for the purpose of documentation, turnover, statistics, and incidents that have occurred with processors.

I have also worked at the following companies:

Dell Computers -- Senior Computer Operator – Tandem SystemsSmith International Inc. -- Senior Computer Operator – IBM Systems

Education: North Harris County College, Houston, Texas Attended 4 ½ semesters

References available upon request