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Admission Information

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Aged care that feels like homeFind out how BlueCross is enriching lives through exceptional aged care.We have a range of options to suit your needs:

• Home Care • Residential Care• Respite Care • Dementia Support

We have 33 homes across Melbourne to choose from, including:Glenroy, Northcote & Preston

Contact us on: 1300 133 414 Visit: www.bluecross.com.au Email: [email protected]

Welcome 4

About The Victoria Clinic 5

Our Values - S.T.A.R. 5

General Information 6Dress Code 6Driving 6Housekeeping 6Interpreter Service 6Laundry 6Linen And Towels 6Mail 6Meals 7Meal Times 7Kitchenette 7Medications 7Newspapers 7Noise 7Nurse Call System 7Smoking And Alcohol 8Social Media 8Televisions 8Telephones 8Valuables 8Visitors 9Visiting Hours 9Visitor Car Parking 9

Your Admission 9Accounts 9Admission Process 9Orientation To The Ward 10Care Planning AndDischarge Planning 10Bedside Handover –Partnering With Patients 10Leave 10Patients’ Rights And Responsibilities 11Patients’ Privacy And Confidentiality 11Complaints, Compliments And Suggestions 11

My Care 12Who Are The People On My Treatment Team? 12Individual Sessions 14

Inpatient Therapy Program 14Family And Carers 15

Safety And Quality 15Patient Agreement & Safety 15Patient Identification 15Sexual Safety 15Security 15Emergencies 15Prohibited & Restricted Items 16Personal Belongings And Room Search 17Electrical Equipment 17Deteriorating Condition 17Falls Prevention 17Infection Prevention And Control 17

What Happens After I LeaveThe Victoria Clinic? 18

Day Programs 18Outreach Program 18Referral Process For Day Programs And Outreach 18

Discharge 19The Discharge Process 19

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ContentsWelcome to John Fawkner Private Hospital 4Our Mission 4Our STAR Values 4Acknowledgement of Country 4Hospital Redevelopment 5About Us 7Medical Services at John Fawkner Private Hospital 7Support Services 7Emergency Department 8What’s On Each Floor? 8Main Hospital 8Consulting Suites Building 8Telephone Numbers 8Customer Service 9Providing Feedback 9General Information 11Smoking Policy 11Alcohol Policy 11Security, Safety and Tolerance 11Pastoral Care 11Interpreter Service 11Hairdresser Service 11Consumer Consultants 11Information Brochures 11Patient Finder 12Australian Charter of Health Care Rights 12Adverse Events and Open Disclosure 12Rapid Response Team 12Information for Visitors 13Reception Hours 13Visiting Hours 13Car Parking/Transport 13Hudsons® Coffee 13Public Toilets 13Patient Rooms 14Nurse Call System 14Patient Communication Board 14Televisions 14

Telephones 14Bathrooms 14Temperature Control 15Beds 15Valuables 15Personal Electrical Equipment 15Mobile Phone Use 15Wi-Fi 15Flowers and Gifts 16During Your Stay 16Food Services 16Housekeeping 16Laundry 16Mail and Faxes 16Newspapers 16Community Agencies 17Discharge Planning 17Physiotherapist 17Social Worker 17Hospital in the Home 17Rehabilitation Programs 17Diagnostic Imaging 17Pathology 18Pharmacy/Medications 18Visiting Medical Officers 18Consent 19Students 19Bedside Handover 19Heat Packs 19Going Home 19Discharge Time 19Discharge Arrangements 19Transfers 19Financial Information 20Patient Accounts 20Patients with Private Health Insurance 20Patients Admitted via the Emergency Department 20Patients with WorkCover or Third Party Insurance 20Department of Veterans’ Affairs 20

Aged care that feels like homeFind out how BlueCross is enriching lives through exceptional aged care.We have a range of options to suit your needs:

• Home Care • Residential Care• Respite Care • Dementia Support

We have 33 homes across Melbourne to choose from, including:Glenroy, Northcote & Preston

Contact us on: 1300 133 414 Visit: www.bluecross.com.au Email: [email protected]

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Welcome to John Fawkner Private Hospital John Fawkner Private Hospital275 Moreland Rd, Coburg VIC 3058Tel: (03) 9385 2500Fax: (03) 9385 2170www.johnfawknerprivatehospital.com.au

Our MissionAt John Fawkner Private Hospital we value our traditions of community connection and compassion. We strive to enhance the reputation of the hospital by having a positive impact on the individuals who choose our services. We will achieve this through our ongoing commitment to continuous improvement, teamwork and patient centred care.

Our STAR Values Service ExcellenceWe strive to provide the highest standard of healthcare. We look for new opportunities/ways to improve our care and service. We seek to understand and exceed expectations.

Teamwork and IntegrityOur workmates know they can rely on the team. We are open and honest in our communications. We embrace constructive feedback and recognise achievements. We earn each other’s respect and receive it return.

AspirationWe look to the future, always ensuring that we have stable platforms from which to build continuous learning and creativity which are integral to our jobs and the success of our company.We are proactive and innovative in response to new and emerging industry and community opportunities and needs.

ResponsibilityWe are accountable to our colleagues, our patients and doctors, our company and our shareholders. Our decisions are made with a balanced focus on financial security and service excellence.Accredited by the Australian Council of Healthcare Standards*, our aim is to make your stay with us as comfortable as possible and to assist in every way we can with your care and treatment.* For more information please visit http://www.achs.org.au/

Acknowledgement of CountryAs part of Healthscope’s Reconciliation Journey, in 2018 we adopted an Acknowledgement of Country Policy as one way in which Healthscope can pay respect to Australia’s First Peoples, as well as to pay respect to the continuing connection, which the Traditional Owners have, with the land on which our businesses operate across Australia.

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Hospital RedevelopmentJohn Fawkner Private Hospital’s major redevelopment includes: • New patient accommodation;• A new state of the art Critical Care Complex incorporating Intensive Care and

Coronary Care beds;• Upgraded Emergency Department including new patient registration, waiting and

triage areas plus additional treatment cubicles;• A multi-deck car park for staff and visiting doctors to alleviate pressure on parking in

the locality.• Fully renovated main reception and patient administration area; and• Additional operating theatres and a fully renovated patient holding and recovery area.We aim to make your hospital stay as comfortable as possible and apologise for any noise that may be experienced. If you have any questions or concerns, please speak to your nurse or ask for the Nurse in Charge.

Please take the time to read through this directory, as it has been developed to ensure your admission and stay is comfortable and your discharge from hospital leaves you satisfied and informed.Should you have any queries, please ask any staff member.

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We’re not the biggest brand in aged care so why go with us?

Residential aged care| Respite| Dementia| Palliative Care

Moonee Ponds Plumpton Villa Glenroy (03) 9373 9000 (03) 8311 3600

[email protected]

At CraigCare we understand first hand that moving out of your own home is a big step. The process can be stressful and for some, it can be overwhelming if not a little scary.

You have so much on the line for yourself and the people you love and you need an aged care provider that will deliver on their promises. CraigCare is committed to providing high quality clinical care that is delivered by a team who treat you and your loved ones like a family member.

CraigCare has over 40 years of aged care experience and has a reputation for commitment to high quality care and old fashioned values such as respect, kindness, integrity and honesty.

If you are considering residential aged care for yourself or someone dear to you, please consider CraigCare as a place as close to home as possible.

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About UsJohn Fawkner Private Hospital, formerly Sacred Heart Hospital, was built by the Missionary Sisters of the Sacred Heart and opened its doors in September 1939. At that time it was a 155 bed not-for-profit hospital.The Hospital is now a fully accredited 186 bed major acute medical and surgical hospital which provides a 24 hour Emergency Department supported by a 12 bed Critical Care Complex and 24 hour on-site medical cover. Our dedicated team provide a high standard of healthcare and we pride ourselves on making you feel at home, giving you personal attention and, most importantly, listening to and responding to your needs.You can visit the ‘My Healthscope’ web page for information about Accreditation, Quality and Safety, or visit our John Fawkner Private Hospital web page for more information.• www.healthscopehospitals.com.au/

quality/my-healthscope/johnfawkner• www.johnfawknerprivatehospital.com.

au/

Medical Services at John Fawkner Private Hospital• 24 Hour Emergency Department• 4 operating theatres• 1 endoscopy procedure room • 12 bed Critical Care Complex• Cardiology • Catheter Laboratory• Colorectal Investigations & Surgery • Ear Nose and Throat Surgery (including

paediatric)• Gastroenterology

• General Medicine• General Surgery• Gynaecology• Hepatobiliary Surgery• Interventional Medicine• Neurology• Neurosurgery • Oncology• Ophthalmology• Oral & Maxillofacial Surgery• Orthopaedic Surgery • Plastic & Reconstructive Surgery• Respiratory Medicine• Thoracic Surgery• Urology• Vascular & Endovascular Surgery • Weight Loss Surgery

Support Services• Cancer Support Groups• Diabetes Services• Diagnostic Imaging (Radiology)• Dietitian• Discharge Planning• Department of Veterans’ Affairs Liaison

Nurse• Hospital in the Home• Occupational Therapy• Orthotics and Prosthetics• Pathology• Pharmacy• Physiotherapy• Pre-Admission Clinic• Stomal Therapy Management• Speech Therapy• Wound Management

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Emergency DepartmentOpen 24 hours, 7 days a week, 365 days a year. Our Emergency Department is staffed by qualified and experienced medical and nursing staff. Patients may access our Emergency Department by telephoning an ambulance and ask to be taken to John Fawkner Private Hospital. Patients are required to pay an Emergency Department fee on presentation. Details of the applicable or indicative fees are available upon request. If applicable, the doctor consultation and miscellaneous fees will be bulk billed to Medicare on discharge.

What’s On Each Floor?Main Hospital Lower Ground Floor:i-Med Radiology, Food Services

Level 1:Main Hospital Reception, Patient Administration, Clinical Administration, Pharmacy, Hudsons Coffee, Day Procedure/Day of Surgery Admission (DOSA) Unit, 1W Moreland Ward, Emergency Department, Respiratory Services

Level 2:Greenwood Ward

Level 3:Merlynston Ward, CSSD

Level 4:Pascoe Ward

Level 5:Operating Theatres.

Consulting Suites BuildingGround Floor:Executive Administration, Finance Department/Patient Accounts, Day Infusion Centre, Mobile Intensive Care Ambulance (MICA), Supply Department

Level 1:Consulting Suites, Hospital in the Home

Level 2:Dorevitch Pathology.

Telephone NumbersTo call an external number dial ‘0’ and then the number you want to call.To call an internal hospital number, dial the last three digits (extension number) of the telephone numbers below. * (Not available as an internal extension).

Main Hospital Reception (03) 9385 2500

Facsimile (03) 9385 2170*

Account Enquiries (03) 9385 2383

Customer Service Assistant 1300 760 466*

Critical Care Complex (03) 9385 2800

Day Infusion Centre (03) 9385 2358

Day Procedure/DOSA Unit (03) 9385 2100

Emergency Department (03) 9385 2266

Greenwood Ward (03) 9385 2200

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Merlynston Ward (03) 9385 2300

Moreland Ward (03) 9385 2600

Pascoe Ward (03) 9385 2400 Quality Manager (03) 9385 2741

Consumer Consultants (03) 9385 2541

Customer Service Meeting your needs is a priority for our team. We are continually striving to improve our service and to better meet our customers’ expectations. During the year we hold a number of patient forum morning teas as a way for patients to provide feedback on their experience, and during your stay you may be invited to participate. All staff members participate in customer service and patient centred care training modules.

Providing FeedbackWe are committed to delivering the highest quality of healthcare in an environment that is constantly striving to meet, and even exceed, your expectations. Feedback systems are part of our quality improvement program and enhance our service by:• providing feedback to staff on the

services they deliver;• identifying areas that need

improvement;• providing opportunity to individually

meet our patients’ needs; and• giving our patients an opportunity

to have their legitimate complaints considered within a clearly defined process.

To provide feedback about your healthcare experience (compliments and/or complaints), you can:• speak with the nurse looking after you;• speak directly to the Nurse in Charge

of your ward;• ask to speak to a Consumer Consultant

Representative (Volunteer);• ask to speak to the Hospital

Coordinator (available 24/7);• ask to speak with the Quality Manager; • ask to speak with, or comment in

writing to, the Director of Nursing; or• submit online feedback at http://www.

johnfawknerprivatehospital.com.au/contact-us

If you have provided feedback and are dissatisfied with the response, you can contact:• the Hospital General Manager on

(03) 9385 2511;• the Healthscope Corporate Office on

(03) 9926 7500; or• the Health Complaints Commissioner

on 1300 582 113 (www.hcc.vic.gov.au).For complaints about health insurance, contact the Private Health Insurance Ombudsman:Toll Free 1300 737 299 or www.privatehealth.gov.au/contact us

For someone with dementia, even something as simple as going for a walk can be a challenge.

That’s why Hope Aged Care Brunswick has a specially designed outdoor walkway, creating a relaxing experience with familiar

images and soothing music.

It’s just one example of how Hope Aged Care invests in helping their residents live a fulfilling and purposeful life.

Hope Brunswick34 Lux Way

Brunswick, Victoria 3056Phone: (03) 9380 8028

Hope Sunshine2 Killara St

Sunshine West, Victoria 3020Phone: (03) 9312 3111

Hope Gladstone Park14 South Circular Drive

Gladstone Park, Victoria 3043Phone: (03) 9338 0111

And a brand new facility coming in late 2019 to Swan Hill.

Hope Aged Care - embracing life with commitment and care for over 30 years

www.hopeagedcare.com.au

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General InformationSmoking Policy To protect the health of patients, visitors and staff, smoking is not permitted in any building or outdoor area within the boundaries of the hospital campus. If you require assistance on how to stop smoking, we recommend that you contact your GP, treating specialist, or call Quitline on 13 78 48.

Alcohol PolicyVisitors or patients are not permitted to bring alcohol into the hospital. Alcohol can have significant adverse effects when combined with medications. For more information, refer to ‘Food Services’ on page 16.

Security, Safety and ToleranceWe understand the right for patients to feel safe and secure at all times and pride ourselves on providing a caring and safe environment. Our staff also have the right to feel safe and secure in their workplace. Aggression towards staff will not be tolerated.All patient medications will be locked and secured on admission to ensure medication safety guidelines are adhered to. If you have any questions about this procedure, please speak with your nurse.All minors/dependants must be with an appropriate responsible adult at all times.We respectfully ask that photographs of staff are not taken or broadcast without their expressed permission for reasons of privacy.

Pastoral CareAs this is a very personal and individual consideration, we encourage you to advise us of any requirements that you have.

We can contact your preferred pastoral care worker to request that they visit or contact you, if desired. A selection of bibles is also available on request. You should discuss your requirements with the Nurse in Charge of your ward.

Interpreter Service Telephone and Central Health Interpreter Services are available on request. Please speak to the Nurse in Charge if you wish to use these services.

Hairdresser ServiceUpon request, this service can be arranged by your nurse or the ward clerk who will contact your preferred hairdresser, if required.

Consumer ConsultantsWe have a number of volunteer Consumer Consultants from our local community who engage with our patients and other customers to identify ways to improve the service we provide.With your consent, the Consumer Consultant may contact you to discuss your experience in the hospital. This will include sharing your thoughts on your care, service delivery and access of facilities. Alternatively, if you wish to speak with a Consumer Consultant, please advise the Nurse in Charge on your ward who will arrange this for you. With the information you provide us we will continue to measure our service and evaluate our systems of care to ensure safe and effective delivery of our healthcare services.

Information BrochuresPatient information brochures are available at each bedside. These include:• Falls Prevention;• Infection Prevention and Control;• Pressure Injury Prevention;• Privacy Policy;

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• Rights and Responsibilities; and• VTE Prevention (reducing the risk of

blood clots).It is important that you read these brochures and ask a staff member if you require further information or have any questions. Some of these brochures are available in other languages. We also have a range of other information brochures to inform you about your specific condition or procedure. The nursing staff will provide you with these and any other information that you require during your stay.

Patient FinderShortly after admission our patients are sent a text message (to a valid mobile phone number listed on their patient admission form) with a secure link to our Patient Finder app which they can forward on to all relevant family and friends. By simply clicking on the link contained in the SMS, Patient Finder will open, and authorised persons will be able to track the status and location of their loved one throughout their stay at John Fawkner Private Hospital.The app provides all relevant patient location details including theatre status, ward, room number, phone extension, visiting hours and visiting status. If a patient changes wards or rooms their location details are automatically updated (excludes Day Infusion and Emergency Department patients).

Australian Charter of Health Care RightsOur hospital commits to the rights listed in the Australian Charter of Healthcare Rights. These are: access, safety, respect, communication, participation, privacy and comment.

Adverse Events and Open DisclosureWhat is Open Disclosure?Open Disclosure is open discussion about any incident that happened during care which caused harm to a patient, with the patient, their family, carers or other support person.Further information can be obtained from the Health Services Commissioner website, by speaking to the Nurse in Charge, or by requesting an information brochure.The Health Services Commission provides an external service for patients and families dissatisfied with the service.

Office of the Health Services Commissioner Complaints and Information: Telephone: 1300 582 113 Website: www.hcc.vic.gov.auor write to: Health Services Commissioner Level 26, 570 Bourke Street, Melbourne Vic 3000Australian Open Disclosure Framework: Better communication a better way to care, Australian Commission on Quality and Safety in Healthcare.

Rapid Response TeamOne of the patient safety systems that we have in place is the Rapid Response Team. The purpose of this team is to provide additional assistance to patients, families and healthcare staff to recognise and respond to clinical deterioration. You may hear these calls for assistance over the public address system as either ‘MET Call’ or ‘Code Blue’.Consumers of healthcare play a key role in detecting and communicating changes and concerns to the healthcare team.

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To improve patient outcomes it is important that early warning signs are recognised; this allows for early intervention which can improve healthcare outcomes.We encourage our patients, families and carers to express their concerns in the following way.If you are concerned that a patient is experiencing a worrisome or acute clinical change, please use the patient call bell and/or bedside telephone to call for assistance. This information is provided on the patient care boards. All staff have received training in the recognition and response to clinical deterioration and will call for the Rapid Response Team if they are unable to alleviate your concerns.

Information for VisitorsReception HoursMain Hospital Reception HoursMonday to Friday 6:30am to 8:30pmSaturday 6:30am to 1:30pmSunday 7:00am to 1:30pmReception staff can be reached by dialling ‘9’ during these hours.

Consulting Suites Reception HoursMon, Wed, Thur 9:00am to 5:00pm Tuesday & Friday 9:00am to 9:00pmSaturday 8:30am to 1:00pm Closed on public holidays.

Visiting HoursGeneral WardsVisiting hours are 2:00pm and 8:00pm daily. Visitors can contact and speak with the Nurse in Charge of the ward if they require to visit outside of these hours.

A quiet period extends from 12:30pm to 2:00pm. Please discourage visitors from attending or calling during this period.Each Patient Care Board has the patient room phone number listed. You should advise your family and visitors of the number to make it more expedient to put calls through to you.

Critical Care ComplexOnly two visitors can be accommodated for each patient. Visitors to this area must speak to a nurse before visiting a patient.

Car Parking/TransportFree on-site parking, including disabled parking, is available on the east side of the hospital off Moreland Road.Buses run along Moreland Road and stop adjacent to the hospital.The Moreland train station, on the Upfield line, is a short walk from the hospital.The Sydney Road tram stops at the Moreland Road intersection which is also a short walk from the hospital.

Hudsons® CoffeeRefreshments and reading materials, such as newspapers and magazines, can be purchased from Hudsons® Coffee which is located on Level 1.Opening Hours: Monday to Friday 6:30am to 8:30pm Saturday to Sunday 8:00am to 8:00pm Public Holidays 8:00am to 8:00pm

Public ToiletsPublic toilets and baby change facilities are located on Level 1 near Main Hospital Reception.

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Patient RoomsWe offer a range of shared and private rooms. Whilst every effort is made to arrange your preferred accommodation on the ward, this may not be available at the time of your admission or be clinically appropriate. You are assured that we will make every effort to provide you with an appropriate room as soon as it becomes available. If you have concerns regarding noise levels in your room or ward area, you should notify the nurse caring for you for immediate explanation and assistance. All rooms feature:• A nurse call handset at each bed;• A Patient Communication Board;• A television above each bed; and• A telephone at each bed (local and

mobile calls are complimentary).

Nurse Call System Our ‘Model of Care’ focuses on a multidisciplinary approach to achieving optimal quality patient care, communication and frequent patient/staff contact at the bedside. At each bedside console and in each bathroom there are call buttons that register your need for assistance to the nursing staff. Operation of the nurse call system will be shown to you on admission. If you require further assistance, please notify the nurse who is caring for you.

Patient Communication BoardAt your bedside is your Patient Communication Board. It is there to advise you of the names of the staff that are delivering your care, any intended procedures that you will undergo and to keep you and your family up to date with the progress of your care. The board also details the ward name, room number and your bedside telephone number.

There is also an area that you or your family can record any questions that you wish to ask your doctor, as well as information on how to activate our Rapid Response Team, if required (see page 12). If you have any queries about the Patient Communication Board, please ask your nurse or ask to speak to the Nurse in Charge.

TelevisionsTelevisions are complimentary in all rooms as standard. Foxtel channels are also provided free of charge.The television control panel is in the Nurse Call Bell handset and contains on/off, volume and channel controls. The nurse looking after you will explain the use of this control. The audio for the handset comes through the handset and the volume is adjustable for the comfort of you and those around you.

TelephonesBedsideThere is a telephone located beside each bed and local and mobile calls from your bedside telephone are free of charge.To make a local call:1. Dial ‘0’ for an outside line.2. Dial the number you require.Interstate or international calls are not available from the bedside telephones.All telephones in the hospital have a direct dial facility so that callers can dial into your phone directly without having to go through the hospital’s busy switchboard. Your telephone number is written on your Patient Communication Board.If you require assistance with the phone system, please dial ‘9’ and the operator will assist you.

BathroomsIf you do not have private facilities, bathrooms are available within close proximity to your room.

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Your nurse will provide directions and assistance.Handrails are attached to all bathroom walls. They should be used if you are unsteady, or have just had an operation, so that your safety is ensured. You may be advised to use, or may request, a shower chair if required. Showers are thermostatically controlled.Fresh towels are provided as necessary. A nurse call button is available in each bathroom and you should ask the nurse for assistance when attending the bathroom, if required.

Temperature Control The hospital has central air-conditioning and the temperature is set at approximately 22°C. If you feel uncomfortable, you should notify your nurse who will investigate what action can be taken to address the situation.

BedsBeds are electronically operated and you will be provided with instructions on how to use them upon admission to your room.You can raise or lower the back of the bed to a sitting or reclining position, while you remain in the bed, using the simple control attached to the bed head.The height of the bed from the floor may be raised or lowered to make it easier for you to get in or out of bed.All beds are to remain in the lowest position possible to ensure patient safety.If you require further assistance, please advise your nurse who will be happy to assist you.

ValuablesIt is strongly recommended that you DO NOT bring valuables of any description to the hospital as the hospital does not accept liability/responsibility for their safe-keeping.

Reading glasses, dentures and hearing aids should be kept in a safe place at all times; the nurses can assist you with this. A small amount of cash may be appropriate for the purchase of a newspaper or items from Hudsons® Coffee.

Personal Electrical EquipmentIn the interest of your safety, all electrical equipment (such as hairdryers, computers and electric shavers) must be checked by our Maintenance Department before being used in the hospital. You should advise your nurse or the ward clerk of such equipment prior to it being used and they will arrange for it to be tested.

Mobile Phone UseWe ask that you restrict the use of mobile telephones in patient areas and that ring tones are set to a low volume.

Wi-FiA free internet service is available for our patients and their guests while in the hospital. To access you should:• Ensure that Wi-Fi is enabled on your

device;• Select the Healthscope-Wifi network;• Launch an internet search engine (e.g.

Safari/Google);• You will be redirected to the

registration page;• Click on the ‘Please click here to

connect to the network’ link;• Scroll down and read the Terms and

Conditions;• Tick if you agree to the Terms and

Conditions;• Click on ‘Complete Registration’; and• Your device will be registered and you

can now browse the internet.If you experience any problems, please speak to your nurse.

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Flowers and GiftsIf required, flowers and gifts will be delivered to each patient’s room and vases are available on request.Plants in soil are a health risk in a hospital and are regrettably not permitted.Flowers are available for purchase at Hudsons® Coffee located on Level 1. Unfortunately, flowers cannot be kept in the Critical Care Complex. The nurses will arrange for any flowers received to be stored elsewhere while a patient is in the Critical Care Complex and until they are transferred to a ward.

During Your StayFood Services During your stay you will be offered a range of carefully prepared and nutritionally balanced meals to select from. A member of the Food Services team will visit you daily to discuss the menu choices so you may choose your meals in advance. The team are here to help you make your choices, so please ask questions.The menu has a wide range of choices which are specific to your dietary needs. Please ensure you have notified your nurse of any allergies or dietary needs and our computer system will determine what meals are best for you to choose from. A ‘specials menu’ is available for our Oncology patients. Our Food Services team will be able to offer you items outside the menu if you are not happy with the menu choices. Our Dietitian is also available to assist you with special dietary needs.Wine and light ale are available to be enjoyed with your evening meal upon request and subject to your doctor’s prior approval.

Meal times are: Breakfast 7:30am to 8:00amMorning Tea 10:00am to 10:30amLunch 12:00pm to 12:30pmAfternoon Tea 3:00pm to 3:30pmDinner 5:30pm to 6:00pmSupper 8:00pm to 8:30pm Meals for relatives or visitors are available for a fee which is charged to your hospital account (no charge to parents of paediatric patients).

Housekeeping Your room will be cleaned daily and as otherwise required. If you have concerns about any aspect of the housekeeping service, you should notify your nurse or a member of the housekeeping team.

Laundry You should arrange with relatives or friends to attend to your laundry requirements as personal laundry facilities are not available at the hospital.

Mail and FaxesMail is distributed to patient rooms by the ward clerk daily. Faxes may be sent to you via the Hospital fax on (03) 9385 2170. Mail received after you leave hospital will be forwarded on to your home address.

NewspapersNewspapers and magazines are available for purchase daily at Hudsons® Coffee located on Level 1. A mobile service trolley also visits all patient rooms between 11:30am and 12:15pm week days, offering inpatients the chance to purchase confectionery, newspapers and magazines.

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Community Agencies We are happy to arrange all referrals to community agencies. These include, but are not limited to, the following:• Cancer Support;• Continence Advisory Service;• District Nursing Service;• DVA Services;• Grief Counselling; • Living with Cancer; or• Palliative Care.

Discharge PlanningTo ensure that you make the best possible recovery in the shortest possible time when you return home, our hospital staff together with your family or carers, will help you plan for your discharge. Our Discharge Coordinator can assist you in coordinating any support services that you may need on your return home.

PhysiotherapistWhere physiotherapy services are required as part of your inpatient stay, the cost is covered in the bed fee at no extra charge to you.

Social WorkerSocial worker services are available upon request by notifying your nurse or the Nurse in Charge who will make the necessary arrangements for you.

Hospital in the HomeOur Hospital in the Home program is a proven model of care which supports patient recovery in the familiar and comfortable surroundings of their home.We provide a home nursing service which allows you to remain admitted under the care of your Specialist, but receive all necessary care in the home environment.

Our Hospital in the Home team are trained health professionals whose aim is to provide their patients with the highest possible level of service and quality care. Your Specialist will identify whether or not this service is an option for you. Our staff will then assess your needs and develop a personalised home care plan and inform you of any costs relating to your health fund cover.

Rehabilitation ProgramsDorset Rehabilitation Centre in Pascoe Vale provide a range of rehabilitation programs for our patients. • Individual multidisciplinary rehabilitation

for a range of adult presentations (including centre-based and home-based);

• Arthritis Rehabilitation;• Better Balance (a falls prevention

holistic program);• Cardiac (post cardiac surgery and heart

failure program);• General reconditioning rehabilitation;• Hydrotherapy;• Neurological rehabilitation (including

targeted post stroke and Parkinsons disease groups);

• Oncology rehabilitation;• Orthopaedic joint replacement

rehabilitation;• Pain management programs;• Pulmonary Rehabilitation;• Relaxation;• Reminiscence; and• Work hardening.

Diagnostic ImagingA comprehensive range of diagnostic imaging services are provided through our on-site provider, i-Med.

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Their services include:• Bone Densitometry;• CT;• MRI;• Ultrasound; and• X-Ray.If diagnostic imaging services are provided you will be billed directly by the service provider and not the hospital. You may be able to claim for some or all of these expenses from Medicare and your health fund depending on your level of cover.You are required to take your films (X-Rays, MRI, CT and Ultrasounds) home with you on discharge as they cannot be stored at the hospital.

PathologyA comprehensive range of pathology services are available through on-site and external pathology service providers. If pathology services are used you will be billed directly by the provider and not the hospital. You may be able to claim for some or all of these expenses from Medicare and your health fund depending on your level of cover.

Pharmacy/Medications You will be required to bring all medication that you are currently taking (in their original containers) on admission to the hospital.We require these to ensure that your treating doctor is aware of the medication that you are taking and that, where required, they can continue to be administered during your stay.Prescriptions are supplied from the Pharmacy on Level 1. Please supply any entitlement details on admission. You will receive an itemised account from the Pharmacy for any medications not covered by your health fund or DVA on discharge.

You should inform nursing staff about any medication you are currently taking and have brought with you. Medicines and drugs should never be taken without the knowledge of the nursing staff. Medications should be stored securely and dispensed by nursing staff as per your medication chart.The cost of medications relating to your current admission are usually covered by the health fund for the duration of your stay in hospital. However, you will be advised if your fund does not cover this expense.You will be billed for medication not related to your current admission and any medications you are required to take on discharge from hospital. Personal medication will be returned upon discharge according to your current medication list.The hospital provides medications that relate to your diagnosis or the reason you are in hospital. Medication that you take routinely must be brought in with you. If a prescription is written to supply these while you are in hospital, a charge will be raised.You will be invoiced directly by the Pharmacy and not the hospital if medications are not covered by your health fund or DVA. If you are unsure about your level of cover, please contact your health insurance fund for assistance.Medications purchased are your property and should either be taken home with you on discharge or destroyed if no longer required. Please make sure you ask for your medications on discharge.

Visiting Medical OfficersYou will be admitted under your treating Specialist who is a Visiting Medical Officer who elects to practise at our hospital and is responsible for your medical care while an inpatient. Your Specialist will be able to advise you regarding any costs which are likely to be incurred in relation to their service.

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As they are independent practitioners and not employed by the hospital, accounts will be billed directly to you.

ConsentWe uphold your right as a patient to make decisions about your treatment.The administration of anaesthetics, the performance of an operation, blood transfusions and certain procedures all require specific consent. Before you give your consent for treatment, you should be confident that your doctor has explained the nature of the procedure, its effects, your expected recovery and follow-up care requirements.

StudentsWe provide clinical placement programs for a range of students in the healthcare industry. All students wear an identification badge and are always under the supervision of a qualified staff member. We are grateful for your support in educating our healthcare providers of the future; however, you are at liberty to decline any service offered by a student if you so desire.

Bedside HandoverPatient handover is conducted at the bedside. Handover is an inclusive process involving and engaging you and/or your carer.We encourage you to participate in your bedside handover, to keep you informed and also provide you with the opportunity to ask questions about your care and treatment. It is also an opportunity for you to ask nursing staff about the day-to-day routine of the ward and your planned care for the day. If you prefer not to have a bedside handover you should notify the Nurse in Charge.

Heat PacksTo prevent burns and protect your skin integrity, we unfortunately cannot allow patients to use any heat packs that are brought in from home.

Instead, we can provide you with a disposable heat pack which is free of charge.

Going Home Discharge TimeOur discharge time is between 9:00am and 10:00am daily. You should arrange to be collected at 10:00am unless notified otherwise by your doctor or the nursing staff. Alternatively, reception staff can arrange a taxi for you, if required, and deemed to be appropriate by your doctor.

Discharge ArrangementsBefore you leave hospital you will be informed of:• Further care you require at home; • How to collect a supply (or

prescriptions) of your continuing medication from Pharmacy;

• Any follow-up appointments; • Collecting any X-Rays or imaging tests

performed; and• How to finalise your account.Your GP will receive a copy of the Nursing Discharge Summary and your medication profile once you have been discharged.When you are discharged from the ward, a staff member will escort you to Main Reception to finalise any outstanding accounts.

TransfersAs a Healthscope hospital, we work closely with other Healthscope hospitals to provide you with the best care possible. At times we may, subject to your and your doctor’s agreement, transfer you to another Healthscope facility as an extension of your care. On your transfer from our facility we provide a comprehensive discharge summary of your care and treatment to both your GP and to the facility you are being transferred to.

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Financial InformationPatient AccountsAn estimate of your hospital expenses is provided prior to admission. Please note that it is only possible to provide an estimate of the eventual costs, as the surgical or medical services may change during your stay. The extent of these changes depends on the type of procedure, the services provided to you during your stay and the level of health fund cover that you have.We have a computerised patient information system and your account is maintained as your stay progresses. In the majority of cases we will claim directly to your health fund; however, you will be required to pay any amounts not covered by your health fund on admission and the balance at the time of discharge.It should be noted that any medical, allied health, radiology, pathology and pharmacy services will be billed separately by the relevant provider after your stay. Methods of payment accepted are credit card, EFTPOS, BPAY and cash payments only. Please note that a merchant service surcharge is applicable to all credit card payments. Unfortunately, we cannot accept personal cheques as payment.

Patients with Private Health Insurance We have agreements with the majority of private health funds to cover the charges associated with your admission. Depending on your level of cover you may be required to pay an Excess or Co-payment. In addition, some health fund policies have restricted or excluded services. If you have any questions regarding your level of cover we strongly recommend that you contact your health fund or, alternatively, ask to speak to our pre-admission staff.

It is important to know that, in the event that your health fund rejects your claim for reimbursement, we will seek to recover any amounts from you.

Patients Admitted via the Emergency DepartmentIf you were admitted to hospital via the Emergency Department, all outstanding accounts are required to be settled on discharge.If you have been treated by a Specialist, separate fees will apply. Your health fund does not cover any fees related to your Emergency Department treatment.

Patients with WorkCover or Third Party Insurance If your admission is a result of a WorkCover, Third Party or Public Liability claim the hospital will charge the relevant insurance company directly. Any claims that have not been pre-approved by the insurance company will be payable by you.

Department of Veterans’ AffairsOur hospital has a Tier 1 status with the Department of Veterans’ Affairs (DVA), and a dedicated DVA Liaison Officer is available to provide resources and support to Veterans admitted to the hospital.

This compendium has been reviewed by our consumer consultants.

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It’s OK to ask if your nurse or doctor

has washed their hands

We care about your health

dorevitch.com.au For more information visit:

John Fawkner Hospital267 Moreland Rd, MorelandMon–Fri 7.30am–7pmSat 8am–12pmPh 9386 5361Blood tests | ECG | Holter Monitor Paediatric collections

16 Harding St, CoburgMon–Fri 8.30am–12.30pmPh 9386 2067Blood tests | ECG

497 Sydney Rd, CoburgMon–Fri 8.30am–8pmSat/Sun 9am–2pmPh 9354 8130Blood tests | ECG Holter Monitor

4 Blyth St, Brunswick Mon–Fri 8am–1pmPh 8306 0585Blood tests | ECG

853 Sydney Rd, Brunswick Mon–Fri 8.30am–12.30pmSat 8.30am–12pmPh 9383 6082 Blood tests

Our team of highly qualified Specialist Pathologists provide a broad, comprehensive and unique range of tests. We use state of the art testing methods to ensure quality diagnostic services in a timely fashion. Our experienced collectors provide a professional and caring service.

At John Fawkner Private Hospital, Dorevitch Pathology operate an on-site laboratory service and provides routine ward rounds.

Your local Dorevitch Pathology Collection Centres:

Dorevitch PathologyDelivering better insights into your health

Artist.

This is Neville, our resident artist. He first started painting during art therapy sessions and discovered a hidden talent for landscapes. We now call him our ‘Picasso with a paintbrush.’Neville is just one member of Japara’s growing, aged care family. He knows how it feels to have his individuality celebrated and respected – whether it’s his likes and dislikes, passions and skills, family relationships or life experiences.

Respect for the individual guides every aspect of aged care living at Japara from the variety of room types you can choose from, to the superior care you get with more qualified nurses on staff. Our approach is as unique as you are – we listen and learn too – and it’s one we’re building on to make sure you get the very best of care.

Find a Japara care home near you: Call 1800 52 72 72 or visit japara.com.au

1300 783 435

unitingagewell.org

Care and support tailored just for you with Uniting AgeWell

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HPG

Call the Uniting AgeWell team today to find out how we can support youto live well with choice, independence and peace of mind as you age.

Community support and wellbeingRemain connected withsocial groups, health andtherapy programs, seniorsgym and carer services

Independent livingMaintain an independentlifestyle in one of our vibrant retirement livingcommunities

Help at home Get assistance with personal and clinical care,household chores, assistivetechnology and transport

Residential careSpecialist 24/7 care and support, dementia and palliative care, chaplaincysupport and worship services

Live wellwith choice and peaceof mind

For more information visit iconcancercentre.com.au

Dedicated to delivering the best possible cancer care

Opening in 2019, Icon Cancer Centre Moreland will deliver the latest in radiation therapy treatment for local cancer patients in a friendly and supportive environment, close to home.

Our servicesWe will offer:

• State-of-the-art technology designed with patient comfort front of mind – the first of its kind in Victoria

• Advanced radiation therapy techniques suitable for a wide range of cancer types

• A highly experienced team of local Radiation Oncologists• Affordable care for all patients – no private health insurance required

with up to 80-90% Medicare rebate on services provided• No waitlist – consultation and treatment in a timely manner• Access to Allied Health services

Icon Cancer Centre Moreland – Opening 2019

Location Icon Cancer Centre Moreland will be conveniently located at John Fawkner Private Hospital.

ParkingFree parking will be available on-site for all patients undergoing treatment. The centre is also easily accessible via local bus, tram and train services.

Centre hoursThe centre will be open Monday to Friday from 8.00am to 5.00pm.

If you have any questions relating to our services, please contact 03 9966 0100 or email [email protected] for more information.

Icon Cancer Centre MorelandJohn Fawkner Private Hospital275 Moreland RoadCoburg VIC 3058P 03 9966 0100E [email protected]

Join our community› Respite & permanent care› 24 hour nursing support› Daily activity programs› Nutritious home cooked meals› Accompanied outings› Community & social networks

Alphington Aged Care9-11 Old Heidelberg Road

Alphington VIC 3078

Ranelagh Gardens1 St Johns Lane

Mount Eliza VIC 3930

[email protected]

0432 425 531

Doutta Galla Aged Services

Doutta Galla is a not-for-profit aged care provider with more than 27 years experience providing personalised care and support to older people living in west metropolitan Melbourne and regional Victoria.We offer:• Permanent residential care• Clean, warm and inviting facilities• Safe and secure accommodation• 24 hours nursing and care support

• Nutritious, home-style meals cooked on site• Daily activities program• Respite care• In home – Intensive Spring Cleaning

We’re with you

Call us today on 9680 3300 to arrange a tour of our facilities or to find out more about our Intensive Spring Cleaning Service.

1. Check your Blood PressureHigh blood pressure often gives no warning signs and it is necessary to have it checked regularly by your doctor. High blood pressure sharply increases the risk of heart attack, stroke and other conditions if it goes undetected and untreat-ed. With proper medical treatment this disease can be brought under control in most cases.

2. Don't SmokeSmoking greatly increases your risk of heart attack. It is never too late to stop, as evidence shows that damage can be very quickly reversed. Do not smoke cigarettes and dis-courage your family and friends from smoking.

3. Reduce Blood FatsA high level of blood fats (cholesterol and/ortriglycerides) increases the risk of heart attack. With moderated changes in your diet, your blood fats can be reduced to a safer level. This means reducing total fat intake, particularly saturated fats, and cholesterol in rich foods. A balanced diet is necessary for good health. Ask your doctor for advice or contact the National Heart Foundation in your State for information on nutritional guidelines for you and your family.

4. Maintain Normal WeightIf you or your children are too fat the chances of developing health problems are increased. Ask your doctor for a sensible weight reducing diet or get the Heart Foundation's publication "Guide to Losing Weight." Bad food habits formed in childhood are hard to break in later life, so it is important your childrenfollow a healthy eating pattern.

5. Improve Physical ActivityExercise should be fun not a chore. Choose a physical activ-ity you enjoy, make it a family affair, walk the dog, cycle around the park, swim, play tennis, take the family for a sail. Exercise regularly, your doctor can tell you what kind of activities will suit your age and physical condition.

6. Have Regular Check-upsRegular check-ups enable your doctor to detect and treat conditions that can lead to heart attack and other forms of heart and circulatory disease.

Six Ways to Beat Heart Attack

Heart FoundationNational Heart Foundation of Australia

1. Check your Blood PressureHigh blood pressure often gives no warning signs and it isnecessary to have it checked regularly by your doctor.

2. Don't SmokeSmoking greatly increases your risk of heart attack.

3. Reduce Blood FatsA high level of blood fats (cholesterol and/or triglycerides)increases the risk of heart attack.

4. Maintain Normal WeightIf you or your children are too fat the chances ofdeveloping health problems are increased.

5. Improve Physical ActivityExercise should be fun not a chore. Choose a physicalactivity you enjoy, make it a family affair, walk the dog,cycle around the park, swim, play tennis, take the familyfor a sail. Exercise regularly, your doctor can tell you whatkind of activities will suit your age and physical condition.

6. Have Regular Check-upsRegular check-ups enable your doctor to detect and treatconditions that can lead to heart attack and other forms ofheart and circulatory disease.

Heart FoundationNational Heart Foundation of Australia

Six Ways to Beat Heart Attack

• Aged Care• Men’s, Women’s & Children’s Health• Health Assessments• GP Management Plans• Mental Health Plans• Aboriginal Health Review• Medicals• Cryosurgery• Immunisations• Travel Medicines &

Vaccinations• Pregnancy Test & Care

• Skin Checks• ECG/Heart Check• Quit Smoking Assistance• Work Cover• Visiting Specialists Services• Pathology• Podiatry• Psychology• Optometry• Audiometry• Echocardiogram• Diabetic Foot Care• Sleep Study

44 Sydney Road, Coburg % (03) 9386 9388

www.doctorgaiamedicalclinic.com.au

DoctorGaia provides a wide range of services to ensure you get the most appropriate healthcare.

Our Services

Doutta Galla Aged Services

Doutta Galla is a not-for-profit aged care provider with more than 27 years experience providing personalised care and support to older people living in west metropolitan Melbourne and regional Victoria.We offer:• Permanent residential care• Clean, warm and inviting facilities• Safe and secure accommodation• 24 hours nursing and care support

• Nutritious, home-style meals cooked on site• Daily activities program• Respite care• In home – Intensive Spring Cleaning

We’re with you

Call us today on 9680 3300 to arrange a tour of our facilities or to find out more about our Intensive Spring Cleaning Service.

Call The Asthma Foundation. We provideasthma advice, education, training counsellingand we are here to help you.

We have:

• a telephone HelpLine

• a wide range of brochures on different

aspects of asthma management

• a website with up-to-date and useful information

• a program of community education and

training sessions

1800 645 130CALL US SO WE CAN HELP YOU

Do you have asthma?

Do you know how tomanage it, so thatyou can lead a fulland active life?

Do you want moreinformation?

Support for you Support around your home

In the community

Personal care Wellbeing checks Goods & equipment Meals & grocery shopping

Nursing & allied health

Domestic assistance Home & garden maintenance Home modifications

Social support Transport Assistance to attend functions & appointments

Call 1300 160 170 to speak to one of our experienced team members

Home Care Services

AU0599_190404

We care for those who have given a lifetime of careAt Australian Unity, we know that getting the right support is everything. We’ll take care of the little things to ensure your peace of mind and independence. Our home care services are provided by trained, qualified and police-checked staff, with the skills and experience to meet your needs. We are an approved Home Care Package provider and can offer a broad range of services across Victoria.

Our Services

John Fawkner RadiologyJohn Fawkner Private Hospital,

275 Moreland Rd, CoburgT: 03 8378 6100

i-med.com.au

Providing you with comprehensive careduring and after your hospital stay

You can visit us at www.maacg.com.au to learn more

Northern Gardens Aged Care, keeping the promise of home

We travel the journey together

Contact us to find out more

(03) 9350 5033867 Sydney Road, Coburg

Located in the heart of Coburg and easily accessible by public transport.

We offer an intimate, family owned and operated aged care home, where our residents enjoy a rich and varied lifestyle designed for socialising, stimulation and well-being.

Management and staff are highly skilled professionals, passionate about providing outstanding permanent, respite, palliative and complex care with a relationship-focussed approach. We see it as our privilege to travel the journey with an individual and their family.

Specific programs have been designed to meet the cultural requirements of our residents, embracing mutual respect and understanding of each individual’s country of birth, language and beliefs.

Not all aged care is the same. Come and join us for morning tea, meet our staff and residents and see what makes Northern Gardens Aged Care the right choice for you and your loved one.

275 Moreland Road, Coburg VIC 3058

Phone: 03 9385 2500 | Fax: 03 9385 2170

www.johnfawknerprivatehospital.com.au

A Healthscope hospital.

ABN 85 006 405 152

04/2019

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Patient Information Directory - Home - Hospital Guide · 2019-05-15 · Patient Information...

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