Patient Experience Continuous Survey
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Transcript of Patient Experience Continuous Survey
Patient Experience SurveyDay Surgery UnitHairmyres HospitalNHS Lanarkshire
InitialsGenderDayMonthYear
SpecialitySurgeonAnaesthetist
Thank you for your feedback. It helps us evaluate the services we provide. It allows us to identify areas where we are can improve. We will not ask you for any personal information. Any feedback you provide will be confidential and will not affect your current or future treatment.
What matters to you?
Staff took into account all things that mattered to me.
Choose one option
Yes, all the timeYes, most of the timeSometimesNo, not reallyNever
Who matters to you?Staff took into account all the people that mattered to me and how much I wanted them to be involved in my care and treatment
Choose one option
Yes, all the timeYes, most of the timeSometimesNo, not reallyNever
InformationI understood my treatment options and had all information I needed to make decisions about my care
Choose one option
Yes, all the timeYes, most of the timeSometimesNo, not reallyNever
Personalised contactI have been able to speak with the staff that I wanted to, when I wanted to
Choose one option
Yes, all the timeYes, most of the timeSometimesNo, not reallyNever
Nothing about me without meI have been involved in discussions about my care and treatment as much as I wanted to
Choose one option
Yes, all the timeYes, most of the timeSometimesNo, not reallyNever
Respect and DignityI was treated with respect and dignity
Choose one option
Yes, all the timeYes, most of the timeSometimesNo, not reallyNever
Family and FriendsI would recommend this service to my family and friends
Choose one option
Yes, all the timeYes, most of the timeSometimesNo, not reallyNever
Overall ServiceIn general the overall service today was good
Choose one option
Excellent Better than expected As expectedPoor Very poor
Escalation I was made aware of who to contact if I was not satisfied with any aspect of the service
Choose one option
YesNoNot sure
Cleaniliness Cleanliness in the hospital is,
Choose one option
Excellent Better than expected As expectedPoor Very poor
Listening - NursesThe nursing staff listened to my needs
Choose one option
Yes, all the timeYes, most of the timeSometimesNo, not reallyNever
Listening - DoctorsThe doctors listened to my needs
Choose one option
Yes, all the timeYes, most of the timeSometimesNo, not reallyNever
Phone NumberOptional
Ethnicity
Choose one option
Other
Disability
Choose one option
Yes No I prefer not to answer
Free comments box
Thank You
Day Surgery Staff, Hairmyres Hospital
And
Dr Yathish RangappaConsultant, Anaesthesia
End