for University District Board Downtown Spokane Partnership & City of Spokane by
Patient Engagement State of Reform, Spokane 2015.
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Transcript of Patient Engagement State of Reform, Spokane 2015.
Patient EngagementState of Reform, Spokane 2015
2CAPG: Who We Are
• Nonprofit Trade Association
• CAPG is the “Voice of Organized Medicine”
• Committed to the delivery of coordinated, quality, affordable, and accessible healthcare
• Advocacy, Training & Education, Workgroups & Committees
CAPG Members 39 States, DC, Puerto Rico and growing
Positive Outcomes of Patient Engagement
• Improved Retention
• Impact on Patient Choices for Self-care
• Improves Cost
• Improved Quality of Life
• Triple Aim
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Examples
• Electronic Communications: text, patient portals, emails– HIPPA concerns– Integrated into EMR/Other records
• High Touch: one hour wellness exam, proactive outreach for prevention, care management
• Group programs: fitness, clubs, social programs
• Traditional - Introductory letters for ACO or Managed Medicaid: new relationship for patient and physician
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CAPG SOE program – Domain 4 Patient Centered Care
• Direct Patient Electronic Communication: Do patients have access to HIPAA compliant, secure, electronic pathway to practitioner offices?
• Timely Access: Does your physician organization survey or monitor appointment availability for your practitioners on at least an annual basis?
– "Secret shopper" calls– Periodic physician organization inquiry, annual or more frequently– Office manager attestation– Post‐visit patient satisfaction survey, etc.– Reporting channels for this information within the physician organization
• After‐Hours Convenience Services And Urgent Care Connectivity
• Culture & Language
• Home Supports
• Shared Decision Making
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Questions?
Lura Hawkins, MBA
Director of Member Services
(213) 239-5046
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