CliniconexPatient Engagement Services

Contact us for more information

telussales.emrs@telus.com 1-877-570-5581

© 2017 Cliniconex. All rights reserved. 2

CLINICONEX PATIENT ENGAGEMENT SOLUTIONS

Patient engagement is at the heart of patient-centredcare. The solutions you are seeking deliver personalized experiences, work autonomously, and are simple to deploy and manage over time.

Patient-Centred Care is your mission

“I have fewer no-shows with Cliniconex appointment

reminders. More important to me though, is that my clinic patient flow is so

much smoother." Dr. Kim Tran, dermatologist,

T&T Medical Clinic

Give your staff more time to focus on patientsReduce no-shows and prepare patients with booking notifications, appointment reminders, and even clinic cancelations. Personalized reminders adhere to a patient preference for a voice call, email, or text message. Most importantly, they prepare patients with specific instructions, documentation, directions, and clinic policies by customizing content by appointment type, provider, date, time, location, or other clinic variables.

Set it and Forget it!By working autonomously, staff formerly calling out reminders can focus on patients. Selecting rules give you complete control over when reminders start; which appointments, providers, locations to remind; and what to do with patient responses, including updating a provider’s schedule, notifying a staff member, or compiling a report.

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Our Patient Engagement Solutions

"My doctor uses Cliniconex, and I love the fact that I can choose voice, email, and text and the details help me prepare for the appointment. I have also noticed that since the office installed the new system the staff seems more organized when I arrive.”

Adam Cole, Patient

Staying In Control From The StartWith Cliniconex you standardize messaging across appointment types, providers, locations, and combinations of these, and you can roll out Cliniconex services like this, as well. Full and fine control gives you confidence right from the first appointment reminder.

Appointment RemindersSend appointment reminders a few days before to reduce no-shows and, with detailed instructions for patients, improve clinic flow.

Booking NotificationsNotify patients as soon as an appointment is scheduled in the EMR, reducing patient stress, without any special effort by staff.

Clinic CancellationsManage the inevitable schedule change with a mass notification to patients that a clinic has been canceled, again without staff having to reach out individually.

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Preventive CareAchieve your preventive care targets and maintain a high level of health for your patients. Cliniconex reminders can be set up to notify patients of important visits to your office for things like flu shot clinics or cancer screening.

Appointment RecallsProactively contact your patients at set intervals ensuring that those who need to come back to the clinic are reminded to book their return appointment. Real-time tracking of patient responses enables proactive recall management.

Patient Post-visit SurveysAfter appointments, a survey is triggered to a random sample of patients on their visit experience. It’s the most efficient way to collect data to improve your service quality and also meet government quality regulations. Voice and online survey modes fully replaces a waiting room paper survey.

“The Cliniconex team showed a great deal of flexibility and versatility dealing with all the things we wanted to do. They worked with us side-by-side prior

to going live, and still do as our needs evolve.”

Nathalie Laforest, Senior Manager, Medical Records & Registration Services, UOHS

Our Patient Engagement Solutions

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Cliniconex serves over 3,000 healthcare providers across Canada, mostly doctors and mostly in ambulatory and outpatient clinics. Every month, Cliniconex engages with 300,000 patients for their booking notifications, appointment reminders, clinic cancellations, patient experience surveys, treatment follow-up surveys, preventive care, chronic disease management recalls, and waiting room concierge services.

We are proud to have both Shoppers Drug Mart and TELUS Health reselling Cliniconex services.

About Cliniconex

Contact us for more information:

telussales.emrs@telus.com 1-877-570-5581