PATIENT’S RIGHTS & RESPONSIBILITIESPRIVACY & CONFIDENTIALITY

By: Dr. Hisham AfanehPsychiatrist consultant

Head of psychiatric Department

Healthcare providers are expected to help patients be aware of and understand their

RIGHTS

Healthcare providers need to help patients understand their

RESPONSIBILITIES as well.

Who does our policy apply to?

•This policy applies to all patients, including minor patients under 18 years of age receiving treatment at Najran Armed Forces Hospital (NAFHP)• Special and vulnerable patient groups

Where can we see these?

“Patient’s Bill of Rights”

Posters

Written Materials

Medical Staff By-Laws

Patient Hand Book

Rights

Considerate & respectful care in a safe

setting Without discriminati

on

Race, color, religion,

nationality, gender

I.D. CardIntroduce

themselves to patient

To know about the staff that treats them

Staff will make sure that patient himself and his

property are safe and secure

Protection of patient’s valuables

Right to refuse or to discontinue treatment

Right to freedom of choice

Right to seek a second opinion without fear of

compromise to their care

Right to choose freely and change his/her physician

and hospital or health service

institution

Right to effective

communication

Arabic Language

Interpreter

Rights to reasonable response to request for treatment

Rights to participate in the care process

Right to be involved in decisions about their care before and during

treatment, whenever medically possible and at discharge

Pain management

Right to be free from

abuse

Right to be free from restraint

available health

services

persona

l health

Right to Health Education

early detection

of illnesses

Right to voice complaints

Patient’s Responsibilities

Should provide accurate and complete

information

Should treat hospital staffs and other

patients with dignity and respect

Be considerable and respectful of the rights of other patients and of

the hospital staff

Should report unexpected changes in their condition

To tell the physicians, nurses, or other persons caring for them if they do not understand what the physicians, nurses, or others are

doing to them and are expect them to do

Should follow the treatment plan instructions and accept the

consequences if they refuses treatment or does not follow these

instructions

Should keep appointments with the

physicians Should obey the hospital’s rules and

regulations

Should respect the privacy of others

Should not bring alcohol, unauthorized drugs or weapons into

the hospitalShould leave valuables at home

and bring only those items necessary

during hospital stay

Privacy vs. Confidentiality

Data

People

Patient’s privacy

Patient’s confidentiality

Protected Health Information (PHI)

What is covered

Treatment & healthcare operations

Individually indentifiable

health information

- Individually identifiable health information

- Health information, including demographic information- Relates to an individual’s physical or mental health or the provision of or payment for health care- Identifies the individual

- Entities may use/disclose PHI to carry out essential health care functions which include:• Treatment• Healthcare operations

Viewing a Patient’s PHI

Nurse Review

ing His/Her Patient Orders

Physician

Providing

Care

Acceptable Use:•Those providing treatment and care coordination•With family, relatives, friend, or others identified, by the patient, who are involved with the healthcare•To make sure doctors give good care and nursing homes are clean and safe•To protect the publics health, such as by reporting when epidemics are present within a community•To make required reports to the police, such as reporting gunshot wounds

“Patients have the rights to have their medical record read only by the people who are treating or

supervising the patient’s care, or by others specifically authorized by the

hospital”

Conversations

Be aware of your

surroundings

Do not discuss patient

information in public corridors, elevators, or in the cafeteria

What happens in the facility, stays in the

facility

Do not discuss who you see in

the facility receiving care with family or

friends

Maintaining Patients Privacy

Never fax confidential information to an

unauthorized person or in a room where others can

observe the material

Always verify the telephone number of the receiving location before

faxing confidential information

Don’t leave confidential papers anywhere on the copier; always

shred copies

Maintaining Patients Privacy

Don’t print confidential material on a printer

shared by other departments

Don’t to send confidential material via email

Don’t leave the computer monitor unattended if

confidential information is displayed on it

Do not leave a printer unattended while printing confidential materials

Ensure Confidentiality

Avoid any conversation, either in person or on the telephone with a

patient or others about any aspect of treatment, patient

records or financial arrangements

When speaking on the phone avoid using the caller’s name or the name of the patient

Being careful when calling patient about

test results

Ensure Confidentiality

Never leave a message on the answering machine or with any other person except to request a return call

from the patient

Always keep documents shielded from view in areas where fax machines,

copy machines and printers are located

Protecting Confidentiality

Don’t leave information showing on any unattended

screen

Protecting computerized records and other information

Always remove documents from fax area, copy area and

shredding them rather than putting

materials in the trash

Be careful of access to the network if the

computer shares programs and data

files

Staff respects patient confidentiality by not posting confidential information on the

patient’s door or at the nursing station

Training is essential

This training program is design to protect individual information and individual right to privacy and the confidentially of patients and hospital information

Training is designed to educate you on the importance of Privacy and Security

Training in confidentiality of all patients records is vital to the good standing of

the healthcare organization

Anytime you come in contact with patient information that is written, spoken or

electronically stored, the law requires us to be train.

It is everyone’s responsibility to take the confidentiality of patient information

seriously.

Every health care professional should be required to sign one and should be signed at every employment contract renewal

Confidentiality Agreements

When signed an agreement acknowledges the employee understanding of the facility’s

policy regarding confidentiality of health information

Lets Maintain the Patients Rights.

Hit the Compliance for Patient’s Privacy

& Confidentiality.ITS EVERYONE’S

JOB!!!

Thank You!!!