Pat Poyfair's Traditional Resume

PATRICK D. POYFAIR 3030 North 250 West ⏐ Lehi, UT 84043 ⏐ 801.230.9953 ⏐ [email protected]

Human Resource Management Professional

Seasoned human resources leader experienced skilled in directing a company’s effort to achieve organizational effectiveness by drafting strategy, designing structure, analyzing group dynamics and providing several means of intervention to ensure the company’s values, vision and culture have positively transformed at the conclusion of institutionalized change efforts. Personable HR teammate who comfortably collaborates with key executives and stakeholders to create HR systems that align an employee’s behaviors with values and pre-‐defined skills critical to achieving success. Change management expert skilled in blending performance management, development coaching, succession planning and soft-‐skill training modules to achieve organizational effectiveness. Trusted leadership development partner skilled in creating training modules, executive coaching systems and individualized development sustainability plans that are vital to developing an organization’s future leaders.

CAREER HIGHLIGHTS

• Obtained Master’s of Science Degree in Human Resource Management from Utah State University in 2004.

• Acquired ten years of progressive HR-‐related leadership experience.

• Built an HR department for a startup company from scratch by recruiting for and establishing a call floor of 30 employees and support staff of 20, creating appropriate compensation and benefits for each and defining the HR policies, rules and procedures for all who worked there via an employee handbook.

• Consulted with key HR executives and stakeholders for five years at companies including US Bank, eBay, Rite Aid, Texas Roadhouse, Conway Freight, Credit Suisse, MGM resorts, Bayer Pharmaceuticals, Pepsi Bottling Corporation, Capital One and Texas Roadhouse.

• Designed and implemented the leadership development philosophy, framework for sustainability, training curriculum and executive coaching system for the nation’s largest physician recruiting agency.

CAREER SUMMARY

Manager of Leadership Development CHG HealthCare Services / 2012 -‐ 2013

Created the leadership development program for CHG Healthcare -‐ Fortune Magazine’s third best company to work for and Training Magazine’s fifth-‐best training organization. Integrated the company’s core values, preferred leadership behaviors and servant leadership characteristics into one easy-‐to-‐understand system of coursework, coaching, mentoring and long-‐term succession planning.

• Designed and implemented the first three leadership courses included in the program: Leading with Core Values, Putting People First, Quality and Professionalism.

• Created a framework for leadership development execution that placed primary emphasis on sustainability via experiential learning, coaching and mentoring.

• Built leadership coaching system focused on long-‐term development plans, sharing leadership best practices in monthly sessions and engaging in regular follow-‐up meetings.

• Evangelized this new development approach and learning strategy to CHG executives, helping them appreciate the impact that values-‐based development programs can deliver to the company’s overall financial performance.

Manager of Leadership and Training Consulting OC Tanner Recognition Company / 2007—2012

Directed the leadership development consulting approach with OC Tanner’s key clients, serving as the company’s recognition training subject matter expert and leading the initial discussions and working sessions to draw out the precise vision for the recognition training deliverable the client desired our team to create. Led the instructional design project management efforts to finish the deliverables on time and by the agreed upon deadline. Served as the ongoing key point of contact with each client’s training and organizational development stakeholders.

• Created new and innovative training deliverables to protect from the recession’s toll on speaking and training revenues, and in the process, grew yearly sales from $2.7 million to $4.5 million in 2009.

• Directed our team’s effort to exhibit and speak at national training and development conferences, forged important relationships with these associations, and secured 15 major clients -‐ increasing overall company revenues by more than $10 million.

• Led the effort to create a series of cost-‐effective public seminars. While the stated goal was to break even, our efforts instead turned a $250k profit and identified four new total solution clients.

• Developed a recognition-‐based online community to enable our client’s managers to better implement the principles they learned in our training courses. Directed the team that built the structure and framework to make it happen.

Director of Business and Investor Operations Experience Residential LLC / 2006 — 2007

Managed investor relations while improving vendor and employee alliances through opening and strengthening lines of communication. Directed all human resources, marketing, corporate governance, advertising, and public relations functions within the company.

• Partnered with investors, home buyers, banks, title agencies and subcontractors to create a process to drastically increase the amount of homes sold in a year from five to twenty-‐five, significantly raising revenues and growing the company’s footprint in the residential construction market in Prescott Valley, AZ.

Human Resources Director The FranklinSquires Companies LLC / 2004—2006

Charged with building a human resources department for a fast-‐paced start-‐up company with a goal to enable individuals to become financially self reliant through real estate investing techniques.

Reporter, Editor, Designer The Deseret News / 1998—2005

ACADEMIC CREDENTIALS

Utah State University • Master of Science — Human Resource Management

Brigham Young University • Bachelor of Arts — Communication/Journalism • Associate of Arts — English

Pat Poyfair's Traditional Resume

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