Passenger Survey ‘19 - ETA Transit
1
2 Covered parking 4 Reserved parking space 1 Discounts for long-term parking When you drive your own vehicle to the airport— where do you park? AIRPORT GARAGE AIRPORT ECONOMY LOT OFF-AIRPORT LOT 38.4 % 39.9 % 21.7 % 0–5 minutes 6–10 minutes 11–15 minutes 16–30 minutes 31+ minutes © 2019 ETA Transit Systems, Inc. Passenger Survey ‘19 Departures Arrivals When flying, how do you most often get to the airport? After you park, how do you get to the terminal? What information systems does your aiport have on its parking shuttles? Speakers 51.65 % Monitors 6.59 % Print kiosks 7.69 % Print advertising 9.89 % Live flight schedules 12.09 % Video advertising 1.10 % Video kiosks 10.99 % Onboard speakers 59.34 % Onboard screens 28.57 % Print advertising 48.35 % Video advertising 18.68 % Onboard Wi-Fi 13.19 % Live flight schedules 20.88 % How long do you typically wait to be picked up by a shuttle? Walk 34.8 % Shuttle 65.2 % When driving your vehicle to the airport, which incentives or amenities appeal to you the most? Would you be willing to pay a premium for your most desired amenity? 52.48 % 47.52 % YES NO FAMILY/FRIEND DROPS OFF DRIVE OWN VEHICLE TNC (UBER, LYFT, ETC.) SHUTTLE SERVICE TAXI PUBLIC TRANSIT OTHER LIMOUSINE 43% 34% 12.5% 3.5% 2% 2% 2% 1% After landing, how do you most often get to where you’re going? FAMILY/FRIEND PICKS UP TNC (UBER, LYFT, ETC.) HOTEL SHUTTLE TAXI RENTAL CAR PUBLIC TRANSIT 38.5% 28% 11.4% 9.3% 9.3% 3.5% Parking amenities B A 0 10 20 30 40 50 60 3 Vehicle security checks 20.9 % 40.7 % 28.6 % 2.2 % 7.7 % What information systems are at your airport’s shuttle stations? of passengers do not use a mobile app to track the location of parking shuttles 74 % 76.3 % of airport passengers use a mobile app to track flight status and access boarding passes. Airline-specific app: 80.2% Airport-specific app: 16.9% Third party app: 2.9% 78 % want it (select all that apply) Onboard infotainment ...and they want to see: 0 20 40 60 80 100 Flight status 90 % 28 % 31 % 23 % 64 % 73 % 69 % 1 % Airport amenities Airport services Area attractions News, weather, and sports Shuttle arrival time to terminal Security wait times Other For those passengers who DO NOT want it ... Say ride is too short 55 % Prefer to use the time to prepare for their flight 42 % Flight tracking Source of mobile apps:
Transcript of Passenger Survey ‘19 - ETA Transit
2 Covered parking
4 Reserved
parking space
1 Discounts for
long-term parking
When you drive your own vehicle to the airport—
where do you park?AIRPORTGARAGE
AIRPORTECONOMY LOT
OFF-AIRPORTLOT
38.4% 39.9% 21.7%
0–5 minutes
6–10 minutes
11–15 minutes
16–30 minutes
31+ minutes
© 2019 ETA Transit Systems, Inc.
Passenger Survey ‘19
Departures
Arrivals
When flying, how do you most often get to the airport?
After you park, how do you get to the terminal?
What information systems does your aiport have on its
parking shuttles?
Speakers51.65%
Monitors6.59%
Print kiosks7.69%
Print advertising9.89%
Live flight schedules12.09%
Video advertising1.10%
Video kiosks10.99%
Onboard speakers59.34%
Onboard screens28.57%
Print advertising48.35%
Video advertising18.68%
Onboard Wi-Fi13.19%
Live flight schedules20.88%
How long do you typically wait to be picked up by a shuttle?
Walk 34.8%
Shuttle 65.2%
When driving your vehicle to the airport, which incentives or amenities appeal to you the most?
Would you be willing to pay a premium for your most desired amenity?
52.48%
47.52%
YES
NO
FAMILY/FRIEND DROPS OFFDRIVE OWN VEHICLETNC (UBER, LYFT, ETC.)SHUTTLE SERVICETAXIPUBLIC TRANSITOTHERLIMOUSINE
43%34%12.5%3.5%2%2%2%1%
After landing, how do you most often get to where you’re going?
FAMILY/FRIEND PICKS UP
TNC (UBER, LYFT, ETC.)
HOTEL SHUTTLE
TAXI
RENTAL CAR
PUBLIC TRANSIT
38.5%
28%
11.4%
9.3%
9.3%
3.5%
Parking amenities
B
A
0 10 20 30 40 50 60
3 Vehicle
security checks
20.9%
40.7%
28.6%
2.2%
7.7%
What information systems are at your airport’s shuttle stations?
of passengers do not use a mobile app to track the location of parking shuttles
74% 76.3%of airport passengers use a
mobile app to track flight status and access boarding passes.
Airline-specific app: 80.2%Airport-specific app: 16.9%
Third party app: 2.9%
78%
want it(select all that apply)
Onboardinfotainment
...and they want to see:
0
20
40
60
80
100
Fligh
t stat
us
90%
28%31%
23%
64%
73%
69%
1%
Airp
ort a
menit
ies
Airp
ort s
ervic
es
Area
attra
ction
s
News
, wea
ther,
and s
ports
Shut
tle ar
rival
time t
o ter
mina
l
Secu
rity w
ait tim
es
Othe
r
For those passengers who DO NOT want it ...
Say ride is too short55%
Prefer to use the time toprepare for their flight
42%
Flight tracking
Source of mobile apps:
