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1 2001, Cisco Systems, Inc. All rights reserved. 2001, Cisco Systems, Inc. All rights reserved. 2003, Cisco Systems, Inc. All rights reserved.
Cisco IP Telephony
300-075
Implementing Cisco IP Telephony & Video, Part 2 v1.0
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 2Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 2 2003, Cisco Systems, Inc. All rights reserved. 2
Agenda
What is IP Communications?
Why the IP Communications Success?
Cisco IP Communications Components Today
A Look to the Future
https://www.pass4sureexam.com/300-075.html
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 3Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 3 2003, Cisco Systems, Inc. All rights reserved. 3
Agenda
What is IP Communications?
Why the IP Communications Success?
Cisco IP Communications Components Today
A Look to the Future
https://www.pass4sureexam.com/300-075.html
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 4Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 4 2003, Cisco Systems, Inc. All rights reserved. 4
Applications
(Voicemail/IVR)
Mainframe cabinet
Proprietary
Processor
Card(s)
Proprietary
interface
Voice Path (TDM)
Signaling Path
Proprietary
terminalsStandard interface
PSTN
Proprietary
interface
Proprietary
Line Card(s)
Proprietary
Trunk Card(s)
Proprietary
interface
Proprietary
TDM Switch
Card(s)
TDM PBX Architecture
https://www.pass4sureexam.com/300-075.html
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 5Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 5 2003, Cisco Systems, Inc. All rights reserved. 5
Standard
OR
Proprietary
Interface
Standard
Processor
High Availability
Server
Call ProcessingApplication
Standard interface
IP to PSTN
Gateway
Standard interface
Applications
Voice Path (TDM)
Signaling Path
TCP/IP
NetworkPSTN
Standard
interface
IP phones
and
PC applications
IP
IP
IP PBX Architecture
https://www.pass4sureexam.com/300-075.html
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 6Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 6 2003, Cisco Systems, Inc. All rights reserved. 6
Practical ExampleMigration Before IPC Installation
V
V
Other Apps
Server(s)
Branch 1
Branch (n)
Branch 2
Central Site
IP WAN
PSTN/DSN
Legacy TDM PBXEKTS/ PBX
EKTS/ PBX
EKTS/ PBX
Legacy VM
Inter-site Calls
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 7Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 7 2003, Cisco Systems, Inc. All rights reserved. 7
Practical ExampleMigration After IPC Installation
Contact
Center
Server(s)
IP-IVR
Server(s)
Unified
Messaging
Server(s)
Cisco CallManager
Cluster
VV
V
Other Apps
Server(s)
Central Site
IP WAN
PSTN/DSN
Branch 1
Branch (n)
Branch 2
Inter-site Calls
https://www.pass4sureexam.com/300-075.html
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 8Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 8 2003, Cisco Systems, Inc. All rights reserved. 8
Agenda
What is IP Communications?
Why the IP Communications Success?
Cisco IP Communications Components Today
A Look to the Future
https://www.pass4sureexam.com/300-075.html
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 9Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 9 2003, Cisco Systems, Inc. All rights reserved. 9
Where Is IP Communications Today?
In the last 18 months, all major communication suppliers have announced that their next-generation products will be based on IP
For many businesses, it is no longer a question of If, but When
The business case for IP telephony is increasingly driven by measurable gains in end-user productivity
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 10Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 10 2003, Cisco Systems, Inc. All rights reserved. 10
IP Communications: Here and Now
Source: InfoTech, 2002
Timeframe to Begin
Implementing IP Telephony
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
2000 2001 2002 2003
16%
44%
77%84%
38%
26%34% 37%
40%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Financial/
Insurance Retail/
Wholesale
Services/
Utilities
Manufacturing
Education/
Government
Market Demand
By Industry Segment
10
Percentage of sites that are
very likely to deploy VoIP within four years
https://www.pass4sureexam.com/300-075.html
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 11Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 11 2003, Cisco Systems, Inc. All rights reserved. 11
Over Half of US Businesses Using IP Telephony
Source: InfoTech, December 2002
The Second Chasm Between Initial
Implementation and
Committed Migration
The First Chasm to Conduct Initial Trials of
IP Telephony Has
Essentially Been Crossed
Percentage of US Enterprises Using IP Telephony
More than 5 sites
At Least 1 Site
80%
0%
20%
40%
60%
2000 2001 2002 2003 2004
67%
40%
3%
20%
54%
16%8%
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 12Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 12 2003, Cisco Systems, Inc. All rights reserved. 12
A History of Voice Technologies at Cisco
Cisco Ships Personal ISDN Router with POTS
StrataCom Acquisition
Voice Over Frame Relay
Cisco
Releases
Voice/Data
Routers
Selsius AcquisitionIP PBX, IP Phones
Cisco Enables Largest PublicVoIP Network at China Unicom
539 Voice Patents
Granted or Pending;
RFCs on SIP, H.323, and
MGCP
First VoIP Call from SpaceUsing Cisco SoftPhone
Cisco ships 1,000,000th IP Phone and 1,000,000th Unity
Mailbox
1995 1996 1997 1998 1999 2000 2001 2002
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 13Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 13 2003, Cisco Systems, Inc. All rights reserved. 13
Cisco IP Communications Installations Worldwide
Cisco has shipped over 1,600,000 IP phones
Over 6,700 IP communications customers worldwide
Cisco Systems, has 35,000 employees using IP telephony worldwideover 130 PBXs replaced globally
Cisco Executives, including all CXOs, using Cisco IP Phones
IP Telephony Market leader with 52% market share (Synergy Research - 2002)
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 14Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 14 2003, Cisco Systems, Inc. All rights reserved. 14
Must Haves: Reliable, Scalable, Accessible Service
Highly
Available
Exponentially
Scalable
Electrical Grid
Universally
Accessible
Call
Agent
App Server
IP Phone
PSTN
Gateway
Communications Grid
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 15Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 15 2003, Cisco Systems, Inc. All rights reserved. 15
The IP Communications Hierarchy of Needs
Enhanced
Collaboration
Legacy Integration
Business Virtualization
Transport Efficiency
Progressive
Productivity
15
Help me savemoney
Work smoothlywith what I have
Let me communicateany time, from anywhere
Help me work across boundariesinside and outside my business
Give me a productivity edgeover my competition
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 16Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 16 2003, Cisco Systems, Inc. All rights reserved. 16
IT
Staff
End
User
Less time spent managing spares for multiple brands X
Less time checking voicemail because calls follow user
Improved telecommuter productivity
Ubiquitous access to PBX features for mobile workers
Access to PBX features at remote sites
End users can complete more tasks without assistance X
Faster moves, adds and changes X
How Do IP Communications Drive Productivity?
X
X
X
Source: Sage Research, September 2002
Access to PBX features at remote sites X
Decreased reliance on external vendor services X
16
https://www.pass4sureexam.com/300-075.html
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 17Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 17 2003, Cisco Systems, Inc. All rights reserved. 17
Still Looking for the Killer App?
17
Conference Manager Inventory Check Flight Schedule Employee Directory Stock Ticker
Purchase Reqs Outlook Integration Room Service Advertising Emergency Bulletin
Wake-Up Service Headline News Time Cards Class Registration Local Attractions
Employee Benefits Unified Messaging Shipment Tracking Account Codes Phone Call
2001, Cisco Systems, Inc. All rights reserved.https://www.pass4sureexam.com/300-075.html
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 18Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 18 2003, Cisco Systems, Inc. All rights reserved. 18
Agenda
What is IP Communications?
Why the IP Communications Success?
Cisco IP Communications Components Today
A Look to the Future
https://www.pass4sureexam.com/300-075.html
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 19Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 19 2003, Cisco Systems, Inc. All rights reserved. 19
Call Control Applications
Endpoints Gateways
ICS 7750
Catalyst 4200
2400-SRST
BTS 10200
Personal
Assistant
IP Contact Center
Unified Messaging
Conference
Manager
7900 Series
SoftPhone ICS 79352400/2600/
3600 Series
AS5400
MGX 8850
MCS 7835
Ciscos Comprehensive Voice Systems Portfolio
3550
Series2950
Series
Catalyst Switches
6500 Series
4500 Series
PGW
2200
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 20Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 20 2003, Cisco Systems, Inc. All rights reserved. 20
Cisco IP Phones and Terminals
7935
7910,
7910sw 7960
Softphone
7905
7912
7902
ATA-
186/188
VG-248
7920
Basic IP
Phones
Mid-range IP
Phones
Special
Function IP
Phones
Station
Gateways
7940
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 21Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 21 2003, Cisco Systems, Inc. All rights reserved. 21
Agenda
What is IP Communications?
Why the IP Communications Success?
Cisco IP Communications Components Today
A Look to the Future
https://www.pass4sureexam.com/300-075.html
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Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 22Presentation_ID 2001, Cisco Systems, Inc. All rights reserved. 22 2003, Cisco Systems, Inc. All rights reserved. 22
The Future
Executive Phone Sets
Integrated Web Services
MLPP
Security
Video
Wireless
SIP
and an end-to-end solutions focus to derive even more value from all network components
https://www.pass4sureexam.com/300-075.html
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232323 2002, Cisco Systems, Inc. All rights reserved.Presentation_ID
https://www.pass4sureexam.com/300-075.html