paschimbanga gramin bank

8/18/2019 paschimbanga gramin bank

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DECLARATION

I hereby declare that project entitled “ CUSTOMER SATISFACTION REGARDING

PASCHIM BANGA GRAMIN BANK ” submitted to BURDWAN RAJ C!!"#"$

BURDWAN in partial %ul%illment o% the re&u irement %or #raduation De' ree o%

business administration is my ori'inal (or)* It is by my o(n and not copied one

%rom other*

+U,I- -UNDU BURDWAN RAJ C!!"#"

BBA .RD +"/

Dated0 11111111111


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PREFACE

Without practical trainin'$ mana'ement education is meanin'less so lon' (ith the theory7

practical trainin' is pro3ided to mana'ement students to e4pose them to the actual (or)in'

en3ironment o% any or'ani8ation* +uch trainin' pro3ides a %rame(or) o% )no(led'e relatin' to

the concepts and practices o% the assi'ned topics in the or'ani8ation*

2he summer trainin' is an inte'ral part o% the course curriculum o% /aster o% Business

Administration 9B*B*A* .rd:* In this the student is in the position to analy8e the inte'ral (or)in'

o% an or'ani8ation (ith mature eyes and understand the dynamics in a much better manner*

2his particular project has been conducted at 5aschim Ban'a #ramin Ban)* In the %irst phase o%

the research project$ there is a introduction o% Ban)in'$ company pro%ile and products o% 5aschim

Ban'a #ramin Ban) are 'i3en* A%ter that a mar)et research is per%ormed (ith a sample si8e o%

;


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EECUTI!E SUMMAR"

2he report contains the or'ani8ational study done at 5aschim Ban'a #ramin Ban)* 2he report

title is “CU+2/"R +A2I+>AC2IN R"#ARDIND 5A+C6I/ BAN#A #RA/IN BAN-”*

2he report 'i3es an o3er3ie( o% the ban)in' +ector and company pro%ile* And a(areness o%

customers about di%%erent types o% products and ser3ices o%%ered by 5aschim Ban'a #ramin

Ban)*

2his study (as conducted to %ind out the customer satis%action re'ardin' 5aschim Ban'a #ramin

Ban)*

2he methodolo'y adopted %or the study (as throu'h a structured &uestionnaire$ (hich is tar'eted

to the di%%erent persons in #urdaspur* >or this purpose sample si8e o% ;


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INTRODUCTION

DEFINATI0N OF BANK :-

Banking means “Accepting Deposits for the purpose of lending or

investment of deposits money from the public, repayable on

demand otherwise and withdrawn by cheque, draft, ortherwise!"

Banking companies #$egulation% Act, &'('" Banks are the ma)or

supplier of the funds in the money market" *hey promote the

saving of general public, by o+ering safety and security to other

incentives in the form of interest on bank deposits

*he currency system of any country is related to its bankingsystem" Bank of any country is related to its banking system" A

bank is dene as an institution that accepts deposits of money

from the public withdrawn able by cheque and used for lending

from the above, it is found that a bank performs mainly two types

of function, .irst, accepts deposits of money which are withdraw


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able, second, uses deposits for lending to be recogni/ed as a

bank, the institution accepts deposits for its own purpose, such an

institution can0t be regarded as a bank

*12$2 A$2 3A$456 *7826 . BA9 .59;*49 49 49D4A" * 127

A$2 B$D2D 49* ? D4..2$29* ;A * 2=$*12$2

A$2 3A$456 *7826 . BA9 .59;*49 49 49D4A"

1.COMMERCIAL BANKS: *he commercial banks collect

deposits from the public and lend money to producers and

businessmen generally for short period of time" Among all types

of banks the commercial banks are the most important ones"

2. DEVELOPMENT BANK: Development bank are speciali/ed

nancial institution which supply medium and long term nance

to private entrepreneurs" *hey also perform various promotional

roles to help the process of economic development where as the

commercial banks provide medium and long term credit" 4n 4ndia,there are many development banks, such as, 4ndustrial

Development Banks of 4ndia #4DB4% 4.;4,4;4;4 etc"

3.CO-OPERATIVE BANKS: *he co-operative banks those

banks which are organi/ed under the provision of the co-

operative society0s law of the state in 4ndia ,the co-operative

banks were originally set up to provide credit to the primary

agricultural credit societies at cheaper rates"1owever,the co-

operative banks function also in the urban areas"

4.LAND MORTGAGE BANKS: *hese banks provide long term

credit to the farmers of the development of land" *hey also give

long term loans to the farmers for purchasing land" *he land

mortgage banks in 4ndia are known as land development banks"


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5.FOREIGN EXCHANGE BANKS: .oreign e@change banks are

those banks which are engaged in buying and selling foreign

e@change" *his banks helps the growth of international trade"

6. CENTRAL BANKS: 4n each country there e@ists a central bankcontrol the entire banking system of the country in 4ndia" *he

$eserve Bank of 4ndia is the central Bank of the country"

ABOUT PASCHIM BANGA GRAMINBANK

Paschim Banga Gramin Bank welcomes you to e@plore the world ofpremier bank in 4ndia"4n this section, you can access detailed information on verview

of the Bank, *echnology 5p gradation in the Bank, Board of

Directors, .inancial $esults and 6hareholder 4nfo"

*he Bank is actively involved since &' in non-prot activity

called ;ommunity 6ervices Banking" All our branches and

administrative oCces throughout the country sponsor and


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participate in large number of welfare activities and social causes"

ur business is more than banking because we touch the lives of

people anywhere in many ways"

ur commitment to nation-building is complete comprehensive"

$ecent awards and recognitions: E Best nline Banking Award,

Best ;ustomer 4nitiative Award

Best $isk Fanagement Award #$unner 5p% by 4BA Banking *echnology Awards G?&?" E *he Bank of the year G??', 4ndia #won

the second year in a row% by *he Banker Faga/ine" E Best Bank -

H


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*he symbol of the 6tate Bank of 4ndia #no, its not a key hole%" *he

circle depicts perfection and the small man the common man -

being the centre of the banks business"

6logans:

I85$2 BA949=, 9*149= 2


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Aundh


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&'NG -*he 9on-$esident 4nvestment ;ell was set up, which had

streamlined the working operations of the non-resident

investment sections at important centers"

&'N -6B4 launched self employment scheme, for providing self-

employment to educated unemployed youth" 2ducated

unemployed youths are encouraged to undertake self-

employment ventures in industry, services and business"

&'NK -During the year, company set up a data bank of sick units

available for taken over by healthy units" Jith e+ect from GLth

August, the Bank of ;ochin


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&'NL -At the end of the year G( sick units with an outstanding of

$s &?L' crores were assisted" f these, &? units were

considered viable and L? from them were placed under regularnursing programme"

n lst August a new subsidiary named 6B4 ;apital Farket was

functioning independently, took up leasing business and certain

other new services"

&??,??, ?? 9o" of shares issued at a prem" of$s &L? per share"

&'N -5p to the end of the year the bank had sponsored ?

$egional $ural Banks covering LL backward and under banked

districts in the country"

4n terms of deployment, the advances portfolio of overseas oCces

rose to $s K,L crores" 4nvestments in inter-bank money markets

and also in prime securities amounted to $s G,L? crores by the

end of the year"

&'NN HDuring the year bank initiated 58*2;1 an 4ndustrial

*echnology =roup to direct and guide programmes aimed at

facilitating technology up gradation"


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Also a scheme to develop entrepreneurship among woman under

the name I6tree 6haktiI was launched" 6everal concessions in

respect of margin and rate of interest have been built into the

package" *hree pilot programmes were launched at ;hennai,

;alcutta, and 1yderabad"

&'N' -6B4;A8, in their capacity as *rustee and Fanager of Futual

.und, launched two scheme vi/", Fangnum Fonthly 4ncome

6cheme &'N' and Fagnum *a@ 6ervice 6cheme &''?" During the

same period 6B4 in association with Forgan 6tanley

Asset Fanagement 4nc" of 56A, launched the 4ndia Fagnum .und"

&''? -9ew products launched during the year included a $egular

4ncome 6cheme, o+ering an assured return in e@cess of &GO and

the rst 8ure =rowth 6cheme aimed at capital appreciation" A

6econd o+shore fund of 56 P &G million called Asian ;onvertible

and 4ndian .und was launched in association with Asian

Development Bank, Fanila"

&''G -*he bank sponsored ? $$Bs with a network of & N'

oCces covering &?G backward and under banked districts of the

country" A sum of $s &K"GK cores was contributed towards the

share capital of the $$Bs"

&'' -During the year as a part of its overseas e@pansion the

bank established representative oCce in *ashkent"


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During December, the bank issued &G(,???,??? equity shares of

$s"&? each for cash at a premium of '? per share of which

G(K,??,??? shares each were reserved for allotment on a

preferential basis to 4ndian .inancial 4nstitutions and 4ndian Futual

.unds" Balance issued to the public"

&''( - KN sick units with the bank were referred to the B4. $

including KK public sector units" Approved rehabilitation packages

implemented in N units"

&, N?,(L 9o" of 6hares kept in abeyance were issued"

&'' H6hares issued to employees of the bank bearing

distinctive numbers (L,GL,??,??& to (,(L,??,??? will not be

good delivery" *he rights issue was for &G crore equity shares at a

premium of $s"K? aggregating $s"G? crore in addition to a

further issue of &"G crore equity shares of $s" & ? at a premium of

$KK? aggregating $s"G crore for 6tate Bank employees" *heprice of the rights had been $s"L? per share"

&''N -6tate Bank of 4ndia will kick-start its credit card business on

Muly & by Qoating two )oint ventures with =2 ;apital" *he

&''? -9ew products launched during the year included a $egular

4ncome 6cheme, o+ering an assured return in e@cess of &GO and

the rst 8ure =rowth 6cheme aimed at capital appreciation" A

6econd o+shore fund of 56 P &G million called Asian ;onvertible

and 4ndian .und was launched in association with Asian

Development Bank, Fanila"


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*he 6tate Bank of 4ndia #6B4% has decided to take over 6B4 1ome

.inance #6B41.%, with its assets and liabilities" 1aving the largest

stake, 6B4 has been weighing various options for bailing out the

)oint venture company which has slipped into huge losses"

*he 6tate Bank of 4ndia #6B4% has signed up with ;entral

Depository 6ervices #4% #;D64


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*he Bank launched the IFetal #=old%


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the small and medium-si/ed 4ndian companies to purchase 56

goods and services"

G??& - *he Bank has signed an Fo5 with ;ardi+ KA" for the bankslife insurance business"

*he Bank has introduced 3oluntary $etirement 6cheme for eligible

employees, open from the &Kth Manuary G??& to the lst Manuary

G??&"

*he Bank has incorporated a subsidiary R 6B4


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6B4 has assigned the DelhiHbased 1;< ;om 9et to provide it A*F

teller interHconnectivity which could involve investments running

into several hundred crores"

6B4 chief general manager Fadhav F Fehta, who is currently the

operational head in =u)arat, has been transferred to its corporate

oCce in Fumbai as chief general manager #;=F%"

Muly - Announces the launch of the 6B4 4nternational card and the

6B4 =lobal ;ard for global travellers &n 4ndia" 6B4 4nternational

cards and 6B4 =old ;ards would be accepted at over G? million3isa outlets worldwide and one lakh outlets &n 4ndia"

G??G-4n order to reduce risk and develop a transparent and active

debt market in general and government securities market &n

particular, the ;learing ;orporation of 4ndia


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?, G??G and ceased to be Director on the Board wef Muly ?&,

G??G"

H6tate Bank of 4ndia has informed B62 that Fr D ; =upta 4A66ecretary #.inancial 6ector%, Finistry of .inance, Department of

2conomic A+airs, 9ew Delhi has been nominated as Director on

the Board of 6tate Bank of 4ndia with e+ect from Muly &, G??G

vice Fr 6 8urkayastha"

-6tate Bank of 4ndia has informed B62 that Fr 6 =ovindara)an

Fanaging Director =2 #9B% has relinquished oCce of theFanaging Director as on Muly &, G??G and ceased to be Director

on the Board w e f August ?&, G??G".urther Fr 8 $ hanna,

Director on the Banks ;entral Board ceased to be a Director on

the Board w e f August G?" G??G consequent upon his resignation"

S6tate Bank of 4ndia has informed B62 that the Bank has decided

to close 6B4 6ecurities


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H6tate Bank f 4ndia has informed that 6hri 8rithvi $a) hanna

and 6hri umar Bery have been duly elected as Directors under

6ection &'#?% of 6B4 Act at the =eneral Feeting of the -6tate Bank

of 4ndia has informed that it has appointed Fr Ananta ;handra

alita, as a Director on the ;entral Board of the Bank fromamongst the employees of the Bank, who are workmen, for a

period not e@ceeding si@ months commencing from ctober ?,

G??G or until his successor is appointed or till he ceases to be

workmen employee of 6tate Bank of 4ndia, or until further orders,

whichever event occurs earlier" shareholders of the bank held on

6eptember ?', G??G"

6tate Bank of 4ndia has informed B62 that 6hri Manki Ballabh,

;hairman has relinquished oCce of ;hairman at the close of

business hours on his attaining superannuation on ctober &,

G??G"

G??RH6tate Bank of 4ndia #6B4% and Faruti 5dyog


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o+ers nance facility even for lifetime ta@, insurance and

accessories of the vehicle"

6tate Bank of 4ndia has informed that the Bank has appointed 6hriAnanta ;handra alita, 1ead Assistant, 6tate Bank of 4ndia as a

Director on the ;entral Board of the Bank amongst the employees

of the Bank, who are workmen for a period of

years commencing from Muly &K, G?? or until he ceases to be a

workmen employee of the Bank or until further orders,

whichever is earlier provided that he shall not hold the oCce

continously for a period e@ceeding si@ year"

- 6B4 groups total prot identied at $s ,K( cr in ?G

H Fr" D ; =upta nominated as Director on the Board of 6B4

H 6B4 introduces 4* up gradation plan with 8F= help

- 6B4 ;ards and 8ayment 6ervices 8rivate


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