PARVATHY HOSPITAL

“Every second is a life saving moment”

Parvathy Hospital truly matches the expectations and their Motto.

Our visit to the hospital brought us closer to the operational issues involved in such a service. The striking points were the culture and the commitment of each employee towards it.

BLUEPRINT FOR PARVATHY HOSPITAL

IN TRAUMA CASES

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Accident

14 Ambulances parked throughout the city

Nurse provides First Aid

Stretchers/ wheelchairs

2 boys always waiting at gate

Patient taken straight to the casualty ward

Patient Coordinator takes the info from the attendant

Police is informed in case of Medico- legal case and an accident record is created

Patient is stabilized

In house doctors makes provisional diagonosis

A digital file for the patient is created using Wipro’s His lite

FurnitureMedical InstrumentsComputer

FurnitureRegistration Desk Notepad

Admission discharge team collates all the info

Initial treatment is given

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Patient is taken to lab for tests

Dr. directs to concerned lab

Staff collects samples

FurnitureMedical InstrumentsTest Samples

Staff conducts mentioned tests

Test results sent to concerned doctor

Dr. makes final diagonosis and makes investagtions

Plaster or a Surgery performed

Dr. calls Specialists if required for 2nd opinion

Patient is taken to operation theatre

Admitted/ ICU/ free to go

Admission team shares costs estimates and collects info about insurance etc

KKT official are contacted in case of short-fall in funds

FurnitureMedical InstrumentsOperation Theatre

A digital file for the patient is updated using Wipro’s His lite

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Patient is taken to wards

Nursing stations

FurnitureMedical InstrumentsBathrooms

Nurse prepares progress report

Patient is discharged

A digital file for the patient is updated using Wipro’s His lite

SERVICES STANDARDS

-Patients first -Home away from home -Every second can save lives

Reliability Assurance Responsiveness Empathy Tangibles

-No time delay on arrival -Accident treatment charges

covered by Gov (KKT) -Treatment allowance by employees

for patients -Unique IOR machine

-Ambulance reaches in 6 mins -Specialists on call,20 min limit -Patient on his feet in 3 days

DIAGNOSTICIT

YABSTRACT

GEN

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SERVICE SCAPE

FAC

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XTER

IOR

Exterior Design: Not attractive / impressive. Lacks feel of a super specialty hospital.

Signage: Way finding signage not prominent. Hospital name not noticeable.

Parking: Adequate parking area for outside vehicles and ambulances. Small parking area.

Landscape and Surrounding Environment: Situated on GST Highway. Clean environment.

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Interior Design: Clean and Spacious. Bright colors used. Gives feel of a luxury hotel.

Equipment: Modern Hi-Tech Equipment used. IOT first and only one in India.

Signage: All departments and wards are named. Clear directions are given.

Layout: Some parts still under expansion. Overall Layout is apt.

Air Quality/ Temperature: Fresh Air. Suitable AC temperature.

Waiting Area: Small. Congested. AC’s not working. Doesn’t give a good feel about the hospital.

Patient Wards: General ward and Special ward – Clean, bright curtains and beds.

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Uniforms: Staff and nurses in appropriate uniform with identity cards

Reports/ Stationary: Documents maintained. All data is filed and computerized.

Website: Comprehensive info available. Some areas still under construction.

Billing Statements: Proper printed bills and prescriptions given to patients.

Brochures: Attractive brochures highlighting modern facilities, equipment and services.

Thank You

We would like to thank Mr. R. Srinivasan (COO, Parvathy Hospital) for giving us an opportunity and their time for our project at Parvathy Hospital.

Special Thanks to:1. Mr. P. Shanmugapiriyan (H R Manager)2. Mr. Dhandapani Ganesan (VP, Marketing)