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Parts logistics behind the scenes

Emerging technologies in parts distribution…

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About me…

Host:

Peter Rietdijk

What I do:

IT Business Coordinator

What I did:

Manager Inside Sales & Customer Service

Product Manager Engine & Airframe

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Proponent

The Flexible Solutions You Need,

The Personal Touch You Deserve!

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4100 50 million 383000

Returning Customers

Monthly/Annually

Pieces Shipped Annually Parts Available Annually

(Priced Items)

1300 100992 7 million

# of Suppliers # of Same Day Shipments Annual Customer Touches

Aspirations for continuous growth!

Let The Numbers Do The Talking

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Do Not Confuse The Two…

Service logistics ≠ FMCG logistics

“Service logistics orchestrates every aspect of the

“after-sales service” from the purchase to the end of

the life cycle of the product or the service.”

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What’s Cooking?

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A good start is half the job done

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Ask Repetitively:

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Let’s have a closer look

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Enterprise Service Bus

Why:

Seamless communication

Process automation

Reduces costs

Result:

Reduced administrative burden

Increased real-time insight

When:

Now

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Configuration i.s.o. Programming

Why:

Agile business processes

Meet (new) customer requirements

Result:

Flexibility in processes and workflows

Customization business people

When:

Now

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Big Data

Why:

Make smart(er) business moves

Result:

Recognize patterns, correlations, etc.

Increase predictability

Different statistical models to be applied

When:

2 – 5 years

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Drones

Why:

Alternative for visual inspections

Result:

Faster turnaround time

Lower cost solution

When:

2 – 5 years

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Blockchain

Why:

Smart contracts

Track maintenance

No 3rd party auditors

Result:

Transparent and lower cost solution

When:

5 – 10 years

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3D Printing

Why:

Unplanned failure causes disruption

Inventory is capital intensive

Result:

Less delays in aircraft and engine deliveries

When:

Now

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Radio-frequency Identification

Why:

Genuine and traceable parts

Paperwork is labor intensive

Reason for rejects

Result:

Less rejects

Improved traceability

When:

Now

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Virtual / Augmented Reality

Why:

More complex processes

Technology changes

Frequently updated manuals

Result:

More flexibility

When:

2 – 5 years for VR

5 – 10 years for AR

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Artificial Intelligence

Why:

Increasing business complexity

Brainpower needed

Result:

Monitor and respond to changes

When:

2 – 5 years

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Integrated Processes

Trends:

Industry is consolidating

Focus shifts to the aftermarket

Market remains cyclical

Global competition

The way forward:

Holistic supply chain approach

Combined global demand

Think global, act local

Every business has it’s own trade

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Thank You for Your Attention

Keep up to date with our latest developments

Visit www.avio-diepen.com/en/news

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