Partnership HealthPlan of California · 2019-06-22 · Anxiety Disorders — Overcoming the Fear...
Transcript of Partnership HealthPlan of California · 2019-06-22 · Anxiety Disorders — Overcoming the Fear...
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4/17/2018 1
Communication with Beneficiaries – Partnership HealthPlan of California
Amy TurnipseedSenior Director of External and Regulatory Affairs
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Membership – 560,000
PHC is a County Organized Health Systems (COHS) Plan• Local Control and Autonomy
– A local governance that is sensitive and responsive to the area’s healthcare needs
• Community Involvement– Advisory boards that participate
in collective decision making regarding the direction of the plan.
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PHC Overview
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Communicating with Members
• Direct member mailings and calls
• Member Newsletter
• PHC Webpage and Social Media
• Focus Groups and Consumer Advisory Committee
• Working with Providers and Community Partners
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Direct Member Mailings/Call Campaigns
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Member Newsletter
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Website
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Focus Groups and Consumer Advisory Committee
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Working with Providers and Community Partners
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Whole Child Model Communication Efforts
• Created dedicated webpage for California Children’s Services
• Utilizing focus group information
• Hosting four stakeholder meetings
• Working with County staff how to communicate changes
• Working with associations to bring training to parents to serve of advisory board
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• Member Portal
• Text Messaging
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Looking forward