Partnering with Providers Improving Provider Attitudes, Behaviors and Practices toward People with...
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![Page 1: Partnering with Providers Improving Provider Attitudes, Behaviors and Practices toward People with Mental Illness Presented by: Lori Ashcraft, PhD.](https://reader036.fdocuments.us/reader036/viewer/2022082417/56649cce5503460f94998d51/html5/thumbnails/1.jpg)
Partnering with Providers
Improving Provider Attitudes, Behaviors and Practices toward
People with Mental Illness
Presented by: Lori Ashcraft, PhD
![Page 2: Partnering with Providers Improving Provider Attitudes, Behaviors and Practices toward People with Mental Illness Presented by: Lori Ashcraft, PhD.](https://reader036.fdocuments.us/reader036/viewer/2022082417/56649cce5503460f94998d51/html5/thumbnails/2.jpg)
Providers Can Facilitate Recovery
• Providers are in a key position to make a difference
• Their attitudes can either help or hinder the recovery process
• Their influence directly impacts the way a person conceptualizes their recovery journey
![Page 3: Partnering with Providers Improving Provider Attitudes, Behaviors and Practices toward People with Mental Illness Presented by: Lori Ashcraft, PhD.](https://reader036.fdocuments.us/reader036/viewer/2022082417/56649cce5503460f94998d51/html5/thumbnails/3.jpg)
But……
• Most providers have not received training in how to promote recovery
• Paperwork guides the process toward a focus on deficits
• The provider culture encourages non-mutual relationship instead of a partnership– Compliance is valued– Program/agency requirements
unintentionally incentivize providers to practice non-recovery approaches
![Page 4: Partnering with Providers Improving Provider Attitudes, Behaviors and Practices toward People with Mental Illness Presented by: Lori Ashcraft, PhD.](https://reader036.fdocuments.us/reader036/viewer/2022082417/56649cce5503460f94998d51/html5/thumbnails/4.jpg)
Relationship breakdown
• Providers fall into the we-they trap resulting in:– Renders relationship artificial, so best
tool is compromised– Work can become less meaningful and
frustrating
![Page 5: Partnering with Providers Improving Provider Attitudes, Behaviors and Practices toward People with Mental Illness Presented by: Lori Ashcraft, PhD.](https://reader036.fdocuments.us/reader036/viewer/2022082417/56649cce5503460f94998d51/html5/thumbnails/5.jpg)
Providers Can Interfere with Recovery
• Providers may unintentionally interfere with recovery because they haven’t been trained in how to facilitate it
• Providers may feel obligated to take the lead instead of encouraging the person to do so
• Providers may focus on recoverer’s limitations instead of their potential
![Page 6: Partnering with Providers Improving Provider Attitudes, Behaviors and Practices toward People with Mental Illness Presented by: Lori Ashcraft, PhD.](https://reader036.fdocuments.us/reader036/viewer/2022082417/56649cce5503460f94998d51/html5/thumbnails/6.jpg)
How It Happens
• Providers usually see people when they are having problems.
• Hence, they don’t see them when they are recovering
• Therefore, they don’t see the evidence of recovery
• They come to the conclusion that people are helpless and hopeless
![Page 7: Partnering with Providers Improving Provider Attitudes, Behaviors and Practices toward People with Mental Illness Presented by: Lori Ashcraft, PhD.](https://reader036.fdocuments.us/reader036/viewer/2022082417/56649cce5503460f94998d51/html5/thumbnails/7.jpg)
This Leads to….
• Not believing that people recover• Not believing they can help people
recover• Discouragement and burnout• Poor results and outcomes• Counter-stigma: people receiving
service begin to see providers as irrelevant to their recovery
![Page 8: Partnering with Providers Improving Provider Attitudes, Behaviors and Practices toward People with Mental Illness Presented by: Lori Ashcraft, PhD.](https://reader036.fdocuments.us/reader036/viewer/2022082417/56649cce5503460f94998d51/html5/thumbnails/8.jpg)
Quick and lasting Fix
• Develop an integrated workforce of well-trained peers and family members– Provides constant reminder that people
recover– Allows for relevant input to daily
decisions that can improve the culture of the program
– Equalizes the playing field if implemented correctly• Make sure their contribution is respected
and their role allows for maximum impact
![Page 9: Partnering with Providers Improving Provider Attitudes, Behaviors and Practices toward People with Mental Illness Presented by: Lori Ashcraft, PhD.](https://reader036.fdocuments.us/reader036/viewer/2022082417/56649cce5503460f94998d51/html5/thumbnails/9.jpg)
Quick and Lasting Fix
• Provide top-notch training for providers delivered by recoverers and families – Delivered in respectful way that role-
models recovery attitude– Personal accounts of how professionals
have helped– Clear info on “dos and don’ts” on how
to remove stigma from the workforce– Clear info on how to move recovery
forward
![Page 10: Partnering with Providers Improving Provider Attitudes, Behaviors and Practices toward People with Mental Illness Presented by: Lori Ashcraft, PhD.](https://reader036.fdocuments.us/reader036/viewer/2022082417/56649cce5503460f94998d51/html5/thumbnails/10.jpg)
Summary
• Avoid treating professionals in ways we have accused them of treating people
• Develop an integrated workforce that encourages teamwork
• Provide training for professionals by peers and family members
• Measure for success so professionals, peers and family members can all take credit for eliminating stigma
![Page 11: Partnering with Providers Improving Provider Attitudes, Behaviors and Practices toward People with Mental Illness Presented by: Lori Ashcraft, PhD.](https://reader036.fdocuments.us/reader036/viewer/2022082417/56649cce5503460f94998d51/html5/thumbnails/11.jpg)
Special thanks to the
Office of Mental Health and Substance Abuse Services
for funding this webinar