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Transcript of Partner Wise - chessict.co.uk · Vodafone Page 4 Products Chess Partner prides itself on quality,...
Partner Wise
Quick Links
O2 EE Vodafone Bulletins
Vodafone
Welcome to Partner Wise
Wersquore passionate about developing strong relationships with our Partners and helping you to deliver exceptional customer service
Our ethos is that ldquoif yoursquore not growing wersquore not growingrdquo which is why we have a large product portfolio and flexible commission structures so you can grow your business via the means you deem best
You can access the Chess Partner products portals performance incentives network news and contact information via the home screen on the next page
Many thanks
John PettManaging DirectorChess Partner 07775 908 226johnpettchesspartnercouk
VodafonePage 3
Home
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
VodafonePage 4
ProductsChess Partner prides itself on quality which is why we have partnered with the UKrsquos three major mobile networks to ensure you can offer your customers competitive prices on a wide range of products You can learn more about each networks products prices and USPrsquos by clicking the corresponding logo below
EE Vodafone
Products
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Vodafone
CommissionsYou can head straight to any of the Networks on the next page
Our people are always here to help so if you need support on items such as invoices self-bill queries or the payments schedule please book in a weekly or monthly one-on-one session with the Commissions Team You can also visit our Partner Knowledge page (link) to watch our video tutorials
Sessions will be conducted using Skype for Business (part of Office 365) To book your sessions please email commissionschesspartnercouk with your preferred dates and times and we will respond to confirm availability
VodafonePage 6
CommissionsChess Partner prides itself on quality which is why we have partnered with the UKrsquos three major mobile networks to ensure you can offer your customers competitive prices on a wide range of products You can learn more about each networks commissions by clicking the corresponding logo below
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
EE Vodafone
VodafonePage 7
Chess Partner Sales
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
John PettManaging Director 07775 908 226johnpettchesspartnercouk
Sales Managers
Managing Director
Field-based BDMs
Desk-based BDMs
Dan RussellHead of Partner Sales 07771 526 526 danrussellchesspartnercouk
Paul RawlinsonDesk Sales Manager 07714 736 771paulrawlinsonchesspartnercouk
Ronak DattaniBusiness Development Manager 03301 025 621ronakdattanichesspartnercouk
Stewart ThompsonBusiness Development Manager 07798 744 444 stewartthompsonchesspartnercouk
Craig Howell Business Development Manager 07799 604 604 craighowellchesspartnercouk
Rob KittlerNational Sales Manager - Airtime 07525 234 269 robkittlerchesspartnercouk
Jim DohertyBusiness Development Manager 03301 025 621jimdohertychesspartnercouk
Adam SicheriBusiness Development Manager 03301 025 621adamsicherichesspartnercouk
Natasha AhearneBusiness Development Manager 07580 872 716natashaahearnechesspartnercouk
Joe GreenBusiness Development Manager 07808 301 668joegreenchesspartnercouk
VodafonePage 8
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Kerri LendonHead of Partner Support 07747 770 777kerrilendonchesspartnercouk
Support Contacts
Commissions Contacts
Head of Partner Support
Adele SloanPartner Relationship Manager (North) 07715 653 419 adelesloanchesspartnercouk
Dan WalkerPartner Support Airtime Manager 07824 644 381 danielwalkerchesspartnercouk
Danielle Cheshire Business Partner Team Leader 0203 793 8713 daniellecheshirechesspartnercouk
Monica OrsquoCallaghanPartner Relationship Manager (South) 07702 866 889 monicaocallaghanchesspartnercouk
Paul BrickellVendor Alliance Manager - Mobile 07725 258 415 paulbrickellchesspartnercouk
Nahel KhonaRetention Executive 0203 793 8695 CPSretentionchesspartnercouk
Dee HalseyElite Partner Support Manager 07515 652 126deehalseychesspartnercouk
Dean JonesCommissions Manager 07595 068 597 deanjoneschesspartnercouk
VodafonePage 9
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Returns03301 025 622 returnschesspartnercouk
O2 Loanso2loanschesspartnercouk
Marketing03301 025 626 marketingchesspartnercouk
Boostboxboostboxchesspartnercouk
Commissions03301 025 618 commissionschesspartnercouk
Credit Control03301 025 624commissionschesspartnercouk
Business Partner03301 598 025 businesspartnerchesspartnercouk
Premium Partner03301 598 026 premiumpartnerchesspartnercouk
Elite Partner03301 598 027 elitepartnerchesspartnercouk
VodafonePage 10
O2 Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News
04052017 O2 Update New Roaming Regulations amp Webinar
04052017 CSI Update Survey Date Change
08052017 Free CSI amp Digital Event ndash Last Chance to Join
08052017 O2 Update May JUC available online
Important Network Resources
Latest O2 JUC ndash May 2017
My O2 Business
O2 Guide
Business Apps Order Form
O2 Business User Guide
CSI Text Survey Template
CSI White-label Tools
IoT Pack amp Order Form
O2 Credit Check
O2 Business Video Guide
VodafonePage 11
EE Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 03052017 BT update Latest News
12042017 BT update Latest News
14032017 BT update Latest News
Important Network Resources
EE Business Contract
B2B Compliance Guidelines
EE Credit Connection Template-All-14 E
EE Credit Connection Template-All-16 E
EE Partner Portal
Mobileiron Partner Guide
EE May Promotion
EE Small Business Roaming Guide
VodafonePage 12
Vodafone Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 28042017 Vodafone ndash Partner Update
27032017 Vodafone ndash Partner Update
Important Network Resources
Credit Check Form
Sub Dealer Application Form
Connection Template
One Net Express PDF
Red Sharer PDF
One Net Business PDF
VDSM Case Study PDF
Partner Portal
Why partner with O2
Voted the UKrsquos best Business Network
at the Mobile Industry Awards
Investing over pound2million a day
in its network infrastructure
15000 O2 WiFi hotspots across
the UK ndash so yoursquore always connected
98 indoor coverage across the UK by the
end of 2017
O2 World Chat App ndash low cost calls to your
friends overseas
Partners with some of the UKrsquos biggest
businesses
The only network to financially reward its Partners for delivering exceptional customer
service
Serving over 25 million customers across the UK O2 is the UK commercial brand of Telefonica a multi-national telecommunications provider
Rated as the number one Network for Customer Service Satisfaction seven years in a row by Ofcom O2 have developed a strong culture of customer service reinforced by the CSI programme and their commissions driven on customer retention At the forefront of mobile technology for business O2rsquos suite of business applications ensure workforces can stay connected without having to compromise security
With a full product set to cover any businesses communication needs your customers can always rely on O2 for great customer service and tailored business solutions
Able to serve small medium and enterprise
businesses with different products and
solutions
White label collateral and merchandise
available for Partners
Page 13
O2rsquos Flagship Device ndash The Samsung Galaxy S8 Samsung have long led the high-end Android market with the popular Galaxy S series Now in its eighth installment O2 are offering the S8 handset for only pound57767 and the Galaxy S8 Plus for pound65011
Samsungrsquos flagship device is packed with powerful performance its sleek and sharp display creating an enhanced user experience The display really sets it apart form other models on the market offering rich colors and plenty of space for fascinating details and high-resolution content In addition the latest model of the Galaxy range has a side screen which has been supplemented by SmartSelect function with clipboard and Reminder
Its astounding processing power allows users to run data heavy apps with no lag issues and a powerful battery to accommodate business customers who are heavily reliant on their device Enquire today by contacting your Business Development Manager
Page 14
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
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- Landline
- Call costs
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- NGN
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- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
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- QampA _- Commissions
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- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
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- left arrow slideshow
- Button 794
- lightbox spec
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- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
Vodafone
Welcome to Partner Wise
Wersquore passionate about developing strong relationships with our Partners and helping you to deliver exceptional customer service
Our ethos is that ldquoif yoursquore not growing wersquore not growingrdquo which is why we have a large product portfolio and flexible commission structures so you can grow your business via the means you deem best
You can access the Chess Partner products portals performance incentives network news and contact information via the home screen on the next page
Many thanks
John PettManaging DirectorChess Partner 07775 908 226johnpettchesspartnercouk
VodafonePage 3
Home
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
VodafonePage 4
ProductsChess Partner prides itself on quality which is why we have partnered with the UKrsquos three major mobile networks to ensure you can offer your customers competitive prices on a wide range of products You can learn more about each networks products prices and USPrsquos by clicking the corresponding logo below
EE Vodafone
Products
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Vodafone
CommissionsYou can head straight to any of the Networks on the next page
Our people are always here to help so if you need support on items such as invoices self-bill queries or the payments schedule please book in a weekly or monthly one-on-one session with the Commissions Team You can also visit our Partner Knowledge page (link) to watch our video tutorials
Sessions will be conducted using Skype for Business (part of Office 365) To book your sessions please email commissionschesspartnercouk with your preferred dates and times and we will respond to confirm availability
VodafonePage 6
CommissionsChess Partner prides itself on quality which is why we have partnered with the UKrsquos three major mobile networks to ensure you can offer your customers competitive prices on a wide range of products You can learn more about each networks commissions by clicking the corresponding logo below
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
EE Vodafone
VodafonePage 7
Chess Partner Sales
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
John PettManaging Director 07775 908 226johnpettchesspartnercouk
Sales Managers
Managing Director
Field-based BDMs
Desk-based BDMs
Dan RussellHead of Partner Sales 07771 526 526 danrussellchesspartnercouk
Paul RawlinsonDesk Sales Manager 07714 736 771paulrawlinsonchesspartnercouk
Ronak DattaniBusiness Development Manager 03301 025 621ronakdattanichesspartnercouk
Stewart ThompsonBusiness Development Manager 07798 744 444 stewartthompsonchesspartnercouk
Craig Howell Business Development Manager 07799 604 604 craighowellchesspartnercouk
Rob KittlerNational Sales Manager - Airtime 07525 234 269 robkittlerchesspartnercouk
Jim DohertyBusiness Development Manager 03301 025 621jimdohertychesspartnercouk
Adam SicheriBusiness Development Manager 03301 025 621adamsicherichesspartnercouk
Natasha AhearneBusiness Development Manager 07580 872 716natashaahearnechesspartnercouk
Joe GreenBusiness Development Manager 07808 301 668joegreenchesspartnercouk
VodafonePage 8
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Kerri LendonHead of Partner Support 07747 770 777kerrilendonchesspartnercouk
Support Contacts
Commissions Contacts
Head of Partner Support
Adele SloanPartner Relationship Manager (North) 07715 653 419 adelesloanchesspartnercouk
Dan WalkerPartner Support Airtime Manager 07824 644 381 danielwalkerchesspartnercouk
Danielle Cheshire Business Partner Team Leader 0203 793 8713 daniellecheshirechesspartnercouk
Monica OrsquoCallaghanPartner Relationship Manager (South) 07702 866 889 monicaocallaghanchesspartnercouk
Paul BrickellVendor Alliance Manager - Mobile 07725 258 415 paulbrickellchesspartnercouk
Nahel KhonaRetention Executive 0203 793 8695 CPSretentionchesspartnercouk
Dee HalseyElite Partner Support Manager 07515 652 126deehalseychesspartnercouk
Dean JonesCommissions Manager 07595 068 597 deanjoneschesspartnercouk
VodafonePage 9
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Returns03301 025 622 returnschesspartnercouk
O2 Loanso2loanschesspartnercouk
Marketing03301 025 626 marketingchesspartnercouk
Boostboxboostboxchesspartnercouk
Commissions03301 025 618 commissionschesspartnercouk
Credit Control03301 025 624commissionschesspartnercouk
Business Partner03301 598 025 businesspartnerchesspartnercouk
Premium Partner03301 598 026 premiumpartnerchesspartnercouk
Elite Partner03301 598 027 elitepartnerchesspartnercouk
VodafonePage 10
O2 Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News
04052017 O2 Update New Roaming Regulations amp Webinar
04052017 CSI Update Survey Date Change
08052017 Free CSI amp Digital Event ndash Last Chance to Join
08052017 O2 Update May JUC available online
Important Network Resources
Latest O2 JUC ndash May 2017
My O2 Business
O2 Guide
Business Apps Order Form
O2 Business User Guide
CSI Text Survey Template
CSI White-label Tools
IoT Pack amp Order Form
O2 Credit Check
O2 Business Video Guide
VodafonePage 11
EE Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 03052017 BT update Latest News
12042017 BT update Latest News
14032017 BT update Latest News
Important Network Resources
EE Business Contract
B2B Compliance Guidelines
EE Credit Connection Template-All-14 E
EE Credit Connection Template-All-16 E
EE Partner Portal
Mobileiron Partner Guide
EE May Promotion
EE Small Business Roaming Guide
VodafonePage 12
Vodafone Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 28042017 Vodafone ndash Partner Update
27032017 Vodafone ndash Partner Update
Important Network Resources
Credit Check Form
Sub Dealer Application Form
Connection Template
One Net Express PDF
Red Sharer PDF
One Net Business PDF
VDSM Case Study PDF
Partner Portal
Why partner with O2
Voted the UKrsquos best Business Network
at the Mobile Industry Awards
Investing over pound2million a day
in its network infrastructure
15000 O2 WiFi hotspots across
the UK ndash so yoursquore always connected
98 indoor coverage across the UK by the
end of 2017
O2 World Chat App ndash low cost calls to your
friends overseas
Partners with some of the UKrsquos biggest
businesses
The only network to financially reward its Partners for delivering exceptional customer
service
Serving over 25 million customers across the UK O2 is the UK commercial brand of Telefonica a multi-national telecommunications provider
Rated as the number one Network for Customer Service Satisfaction seven years in a row by Ofcom O2 have developed a strong culture of customer service reinforced by the CSI programme and their commissions driven on customer retention At the forefront of mobile technology for business O2rsquos suite of business applications ensure workforces can stay connected without having to compromise security
With a full product set to cover any businesses communication needs your customers can always rely on O2 for great customer service and tailored business solutions
Able to serve small medium and enterprise
businesses with different products and
solutions
White label collateral and merchandise
available for Partners
Page 13
O2rsquos Flagship Device ndash The Samsung Galaxy S8 Samsung have long led the high-end Android market with the popular Galaxy S series Now in its eighth installment O2 are offering the S8 handset for only pound57767 and the Galaxy S8 Plus for pound65011
Samsungrsquos flagship device is packed with powerful performance its sleek and sharp display creating an enhanced user experience The display really sets it apart form other models on the market offering rich colors and plenty of space for fascinating details and high-resolution content In addition the latest model of the Galaxy range has a side screen which has been supplemented by SmartSelect function with clipboard and Reminder
Its astounding processing power allows users to run data heavy apps with no lag issues and a powerful battery to accommodate business customers who are heavily reliant on their device Enquire today by contacting your Business Development Manager
Page 14
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
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- CSI 2017
- Customer Service
- Talking Commissions
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- QampA _- Commissions
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- O2 Home
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- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
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- left arrow slideshow
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- lightbox spec
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-
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-
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-
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-
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- Button 20359
- Button 4010133
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- Button 20361
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- Button 20365
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- Button 1272
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- Button 7025
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- Button 6092
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- Button 20387
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- Button 6094
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- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
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- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 3
Home
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
VodafonePage 4
ProductsChess Partner prides itself on quality which is why we have partnered with the UKrsquos three major mobile networks to ensure you can offer your customers competitive prices on a wide range of products You can learn more about each networks products prices and USPrsquos by clicking the corresponding logo below
EE Vodafone
Products
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Vodafone
CommissionsYou can head straight to any of the Networks on the next page
Our people are always here to help so if you need support on items such as invoices self-bill queries or the payments schedule please book in a weekly or monthly one-on-one session with the Commissions Team You can also visit our Partner Knowledge page (link) to watch our video tutorials
Sessions will be conducted using Skype for Business (part of Office 365) To book your sessions please email commissionschesspartnercouk with your preferred dates and times and we will respond to confirm availability
VodafonePage 6
CommissionsChess Partner prides itself on quality which is why we have partnered with the UKrsquos three major mobile networks to ensure you can offer your customers competitive prices on a wide range of products You can learn more about each networks commissions by clicking the corresponding logo below
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
EE Vodafone
VodafonePage 7
Chess Partner Sales
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
John PettManaging Director 07775 908 226johnpettchesspartnercouk
Sales Managers
Managing Director
Field-based BDMs
Desk-based BDMs
Dan RussellHead of Partner Sales 07771 526 526 danrussellchesspartnercouk
Paul RawlinsonDesk Sales Manager 07714 736 771paulrawlinsonchesspartnercouk
Ronak DattaniBusiness Development Manager 03301 025 621ronakdattanichesspartnercouk
Stewart ThompsonBusiness Development Manager 07798 744 444 stewartthompsonchesspartnercouk
Craig Howell Business Development Manager 07799 604 604 craighowellchesspartnercouk
Rob KittlerNational Sales Manager - Airtime 07525 234 269 robkittlerchesspartnercouk
Jim DohertyBusiness Development Manager 03301 025 621jimdohertychesspartnercouk
Adam SicheriBusiness Development Manager 03301 025 621adamsicherichesspartnercouk
Natasha AhearneBusiness Development Manager 07580 872 716natashaahearnechesspartnercouk
Joe GreenBusiness Development Manager 07808 301 668joegreenchesspartnercouk
VodafonePage 8
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Kerri LendonHead of Partner Support 07747 770 777kerrilendonchesspartnercouk
Support Contacts
Commissions Contacts
Head of Partner Support
Adele SloanPartner Relationship Manager (North) 07715 653 419 adelesloanchesspartnercouk
Dan WalkerPartner Support Airtime Manager 07824 644 381 danielwalkerchesspartnercouk
Danielle Cheshire Business Partner Team Leader 0203 793 8713 daniellecheshirechesspartnercouk
Monica OrsquoCallaghanPartner Relationship Manager (South) 07702 866 889 monicaocallaghanchesspartnercouk
Paul BrickellVendor Alliance Manager - Mobile 07725 258 415 paulbrickellchesspartnercouk
Nahel KhonaRetention Executive 0203 793 8695 CPSretentionchesspartnercouk
Dee HalseyElite Partner Support Manager 07515 652 126deehalseychesspartnercouk
Dean JonesCommissions Manager 07595 068 597 deanjoneschesspartnercouk
VodafonePage 9
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Returns03301 025 622 returnschesspartnercouk
O2 Loanso2loanschesspartnercouk
Marketing03301 025 626 marketingchesspartnercouk
Boostboxboostboxchesspartnercouk
Commissions03301 025 618 commissionschesspartnercouk
Credit Control03301 025 624commissionschesspartnercouk
Business Partner03301 598 025 businesspartnerchesspartnercouk
Premium Partner03301 598 026 premiumpartnerchesspartnercouk
Elite Partner03301 598 027 elitepartnerchesspartnercouk
VodafonePage 10
O2 Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News
04052017 O2 Update New Roaming Regulations amp Webinar
04052017 CSI Update Survey Date Change
08052017 Free CSI amp Digital Event ndash Last Chance to Join
08052017 O2 Update May JUC available online
Important Network Resources
Latest O2 JUC ndash May 2017
My O2 Business
O2 Guide
Business Apps Order Form
O2 Business User Guide
CSI Text Survey Template
CSI White-label Tools
IoT Pack amp Order Form
O2 Credit Check
O2 Business Video Guide
VodafonePage 11
EE Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 03052017 BT update Latest News
12042017 BT update Latest News
14032017 BT update Latest News
Important Network Resources
EE Business Contract
B2B Compliance Guidelines
EE Credit Connection Template-All-14 E
EE Credit Connection Template-All-16 E
EE Partner Portal
Mobileiron Partner Guide
EE May Promotion
EE Small Business Roaming Guide
VodafonePage 12
Vodafone Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 28042017 Vodafone ndash Partner Update
27032017 Vodafone ndash Partner Update
Important Network Resources
Credit Check Form
Sub Dealer Application Form
Connection Template
One Net Express PDF
Red Sharer PDF
One Net Business PDF
VDSM Case Study PDF
Partner Portal
Why partner with O2
Voted the UKrsquos best Business Network
at the Mobile Industry Awards
Investing over pound2million a day
in its network infrastructure
15000 O2 WiFi hotspots across
the UK ndash so yoursquore always connected
98 indoor coverage across the UK by the
end of 2017
O2 World Chat App ndash low cost calls to your
friends overseas
Partners with some of the UKrsquos biggest
businesses
The only network to financially reward its Partners for delivering exceptional customer
service
Serving over 25 million customers across the UK O2 is the UK commercial brand of Telefonica a multi-national telecommunications provider
Rated as the number one Network for Customer Service Satisfaction seven years in a row by Ofcom O2 have developed a strong culture of customer service reinforced by the CSI programme and their commissions driven on customer retention At the forefront of mobile technology for business O2rsquos suite of business applications ensure workforces can stay connected without having to compromise security
With a full product set to cover any businesses communication needs your customers can always rely on O2 for great customer service and tailored business solutions
Able to serve small medium and enterprise
businesses with different products and
solutions
White label collateral and merchandise
available for Partners
Page 13
O2rsquos Flagship Device ndash The Samsung Galaxy S8 Samsung have long led the high-end Android market with the popular Galaxy S series Now in its eighth installment O2 are offering the S8 handset for only pound57767 and the Galaxy S8 Plus for pound65011
Samsungrsquos flagship device is packed with powerful performance its sleek and sharp display creating an enhanced user experience The display really sets it apart form other models on the market offering rich colors and plenty of space for fascinating details and high-resolution content In addition the latest model of the Galaxy range has a side screen which has been supplemented by SmartSelect function with clipboard and Reminder
Its astounding processing power allows users to run data heavy apps with no lag issues and a powerful battery to accommodate business customers who are heavily reliant on their device Enquire today by contacting your Business Development Manager
Page 14
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- Button 9016
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
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-
- Button 9018
-
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- Page 161
- Page 172
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- Button 249
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- Button 4010128
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- Button 4010130
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- Button 4010134
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- Button 4010135
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- Button 1273
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- Button 6029
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- Button 20364
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- Button 4010136
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- Button 20366
- Button 20367
- Button 4010137
- Button 1141
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- Button 478
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- Button 60103
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- Button 20368
- Button 20369
- Button 4010138
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- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 4
ProductsChess Partner prides itself on quality which is why we have partnered with the UKrsquos three major mobile networks to ensure you can offer your customers competitive prices on a wide range of products You can learn more about each networks products prices and USPrsquos by clicking the corresponding logo below
EE Vodafone
Products
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Vodafone
CommissionsYou can head straight to any of the Networks on the next page
Our people are always here to help so if you need support on items such as invoices self-bill queries or the payments schedule please book in a weekly or monthly one-on-one session with the Commissions Team You can also visit our Partner Knowledge page (link) to watch our video tutorials
Sessions will be conducted using Skype for Business (part of Office 365) To book your sessions please email commissionschesspartnercouk with your preferred dates and times and we will respond to confirm availability
VodafonePage 6
CommissionsChess Partner prides itself on quality which is why we have partnered with the UKrsquos three major mobile networks to ensure you can offer your customers competitive prices on a wide range of products You can learn more about each networks commissions by clicking the corresponding logo below
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
EE Vodafone
VodafonePage 7
Chess Partner Sales
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
John PettManaging Director 07775 908 226johnpettchesspartnercouk
Sales Managers
Managing Director
Field-based BDMs
Desk-based BDMs
Dan RussellHead of Partner Sales 07771 526 526 danrussellchesspartnercouk
Paul RawlinsonDesk Sales Manager 07714 736 771paulrawlinsonchesspartnercouk
Ronak DattaniBusiness Development Manager 03301 025 621ronakdattanichesspartnercouk
Stewart ThompsonBusiness Development Manager 07798 744 444 stewartthompsonchesspartnercouk
Craig Howell Business Development Manager 07799 604 604 craighowellchesspartnercouk
Rob KittlerNational Sales Manager - Airtime 07525 234 269 robkittlerchesspartnercouk
Jim DohertyBusiness Development Manager 03301 025 621jimdohertychesspartnercouk
Adam SicheriBusiness Development Manager 03301 025 621adamsicherichesspartnercouk
Natasha AhearneBusiness Development Manager 07580 872 716natashaahearnechesspartnercouk
Joe GreenBusiness Development Manager 07808 301 668joegreenchesspartnercouk
VodafonePage 8
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Kerri LendonHead of Partner Support 07747 770 777kerrilendonchesspartnercouk
Support Contacts
Commissions Contacts
Head of Partner Support
Adele SloanPartner Relationship Manager (North) 07715 653 419 adelesloanchesspartnercouk
Dan WalkerPartner Support Airtime Manager 07824 644 381 danielwalkerchesspartnercouk
Danielle Cheshire Business Partner Team Leader 0203 793 8713 daniellecheshirechesspartnercouk
Monica OrsquoCallaghanPartner Relationship Manager (South) 07702 866 889 monicaocallaghanchesspartnercouk
Paul BrickellVendor Alliance Manager - Mobile 07725 258 415 paulbrickellchesspartnercouk
Nahel KhonaRetention Executive 0203 793 8695 CPSretentionchesspartnercouk
Dee HalseyElite Partner Support Manager 07515 652 126deehalseychesspartnercouk
Dean JonesCommissions Manager 07595 068 597 deanjoneschesspartnercouk
VodafonePage 9
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Returns03301 025 622 returnschesspartnercouk
O2 Loanso2loanschesspartnercouk
Marketing03301 025 626 marketingchesspartnercouk
Boostboxboostboxchesspartnercouk
Commissions03301 025 618 commissionschesspartnercouk
Credit Control03301 025 624commissionschesspartnercouk
Business Partner03301 598 025 businesspartnerchesspartnercouk
Premium Partner03301 598 026 premiumpartnerchesspartnercouk
Elite Partner03301 598 027 elitepartnerchesspartnercouk
VodafonePage 10
O2 Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News
04052017 O2 Update New Roaming Regulations amp Webinar
04052017 CSI Update Survey Date Change
08052017 Free CSI amp Digital Event ndash Last Chance to Join
08052017 O2 Update May JUC available online
Important Network Resources
Latest O2 JUC ndash May 2017
My O2 Business
O2 Guide
Business Apps Order Form
O2 Business User Guide
CSI Text Survey Template
CSI White-label Tools
IoT Pack amp Order Form
O2 Credit Check
O2 Business Video Guide
VodafonePage 11
EE Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 03052017 BT update Latest News
12042017 BT update Latest News
14032017 BT update Latest News
Important Network Resources
EE Business Contract
B2B Compliance Guidelines
EE Credit Connection Template-All-14 E
EE Credit Connection Template-All-16 E
EE Partner Portal
Mobileiron Partner Guide
EE May Promotion
EE Small Business Roaming Guide
VodafonePage 12
Vodafone Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 28042017 Vodafone ndash Partner Update
27032017 Vodafone ndash Partner Update
Important Network Resources
Credit Check Form
Sub Dealer Application Form
Connection Template
One Net Express PDF
Red Sharer PDF
One Net Business PDF
VDSM Case Study PDF
Partner Portal
Why partner with O2
Voted the UKrsquos best Business Network
at the Mobile Industry Awards
Investing over pound2million a day
in its network infrastructure
15000 O2 WiFi hotspots across
the UK ndash so yoursquore always connected
98 indoor coverage across the UK by the
end of 2017
O2 World Chat App ndash low cost calls to your
friends overseas
Partners with some of the UKrsquos biggest
businesses
The only network to financially reward its Partners for delivering exceptional customer
service
Serving over 25 million customers across the UK O2 is the UK commercial brand of Telefonica a multi-national telecommunications provider
Rated as the number one Network for Customer Service Satisfaction seven years in a row by Ofcom O2 have developed a strong culture of customer service reinforced by the CSI programme and their commissions driven on customer retention At the forefront of mobile technology for business O2rsquos suite of business applications ensure workforces can stay connected without having to compromise security
With a full product set to cover any businesses communication needs your customers can always rely on O2 for great customer service and tailored business solutions
Able to serve small medium and enterprise
businesses with different products and
solutions
White label collateral and merchandise
available for Partners
Page 13
O2rsquos Flagship Device ndash The Samsung Galaxy S8 Samsung have long led the high-end Android market with the popular Galaxy S series Now in its eighth installment O2 are offering the S8 handset for only pound57767 and the Galaxy S8 Plus for pound65011
Samsungrsquos flagship device is packed with powerful performance its sleek and sharp display creating an enhanced user experience The display really sets it apart form other models on the market offering rich colors and plenty of space for fascinating details and high-resolution content In addition the latest model of the Galaxy range has a side screen which has been supplemented by SmartSelect function with clipboard and Reminder
Its astounding processing power allows users to run data heavy apps with no lag issues and a powerful battery to accommodate business customers who are heavily reliant on their device Enquire today by contacting your Business Development Manager
Page 14
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
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- left arrow slideshow
- Button 794
- lightbox spec
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- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
Vodafone
CommissionsYou can head straight to any of the Networks on the next page
Our people are always here to help so if you need support on items such as invoices self-bill queries or the payments schedule please book in a weekly or monthly one-on-one session with the Commissions Team You can also visit our Partner Knowledge page (link) to watch our video tutorials
Sessions will be conducted using Skype for Business (part of Office 365) To book your sessions please email commissionschesspartnercouk with your preferred dates and times and we will respond to confirm availability
VodafonePage 6
CommissionsChess Partner prides itself on quality which is why we have partnered with the UKrsquos three major mobile networks to ensure you can offer your customers competitive prices on a wide range of products You can learn more about each networks commissions by clicking the corresponding logo below
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
EE Vodafone
VodafonePage 7
Chess Partner Sales
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
John PettManaging Director 07775 908 226johnpettchesspartnercouk
Sales Managers
Managing Director
Field-based BDMs
Desk-based BDMs
Dan RussellHead of Partner Sales 07771 526 526 danrussellchesspartnercouk
Paul RawlinsonDesk Sales Manager 07714 736 771paulrawlinsonchesspartnercouk
Ronak DattaniBusiness Development Manager 03301 025 621ronakdattanichesspartnercouk
Stewart ThompsonBusiness Development Manager 07798 744 444 stewartthompsonchesspartnercouk
Craig Howell Business Development Manager 07799 604 604 craighowellchesspartnercouk
Rob KittlerNational Sales Manager - Airtime 07525 234 269 robkittlerchesspartnercouk
Jim DohertyBusiness Development Manager 03301 025 621jimdohertychesspartnercouk
Adam SicheriBusiness Development Manager 03301 025 621adamsicherichesspartnercouk
Natasha AhearneBusiness Development Manager 07580 872 716natashaahearnechesspartnercouk
Joe GreenBusiness Development Manager 07808 301 668joegreenchesspartnercouk
VodafonePage 8
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Kerri LendonHead of Partner Support 07747 770 777kerrilendonchesspartnercouk
Support Contacts
Commissions Contacts
Head of Partner Support
Adele SloanPartner Relationship Manager (North) 07715 653 419 adelesloanchesspartnercouk
Dan WalkerPartner Support Airtime Manager 07824 644 381 danielwalkerchesspartnercouk
Danielle Cheshire Business Partner Team Leader 0203 793 8713 daniellecheshirechesspartnercouk
Monica OrsquoCallaghanPartner Relationship Manager (South) 07702 866 889 monicaocallaghanchesspartnercouk
Paul BrickellVendor Alliance Manager - Mobile 07725 258 415 paulbrickellchesspartnercouk
Nahel KhonaRetention Executive 0203 793 8695 CPSretentionchesspartnercouk
Dee HalseyElite Partner Support Manager 07515 652 126deehalseychesspartnercouk
Dean JonesCommissions Manager 07595 068 597 deanjoneschesspartnercouk
VodafonePage 9
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Returns03301 025 622 returnschesspartnercouk
O2 Loanso2loanschesspartnercouk
Marketing03301 025 626 marketingchesspartnercouk
Boostboxboostboxchesspartnercouk
Commissions03301 025 618 commissionschesspartnercouk
Credit Control03301 025 624commissionschesspartnercouk
Business Partner03301 598 025 businesspartnerchesspartnercouk
Premium Partner03301 598 026 premiumpartnerchesspartnercouk
Elite Partner03301 598 027 elitepartnerchesspartnercouk
VodafonePage 10
O2 Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News
04052017 O2 Update New Roaming Regulations amp Webinar
04052017 CSI Update Survey Date Change
08052017 Free CSI amp Digital Event ndash Last Chance to Join
08052017 O2 Update May JUC available online
Important Network Resources
Latest O2 JUC ndash May 2017
My O2 Business
O2 Guide
Business Apps Order Form
O2 Business User Guide
CSI Text Survey Template
CSI White-label Tools
IoT Pack amp Order Form
O2 Credit Check
O2 Business Video Guide
VodafonePage 11
EE Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 03052017 BT update Latest News
12042017 BT update Latest News
14032017 BT update Latest News
Important Network Resources
EE Business Contract
B2B Compliance Guidelines
EE Credit Connection Template-All-14 E
EE Credit Connection Template-All-16 E
EE Partner Portal
Mobileiron Partner Guide
EE May Promotion
EE Small Business Roaming Guide
VodafonePage 12
Vodafone Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 28042017 Vodafone ndash Partner Update
27032017 Vodafone ndash Partner Update
Important Network Resources
Credit Check Form
Sub Dealer Application Form
Connection Template
One Net Express PDF
Red Sharer PDF
One Net Business PDF
VDSM Case Study PDF
Partner Portal
Why partner with O2
Voted the UKrsquos best Business Network
at the Mobile Industry Awards
Investing over pound2million a day
in its network infrastructure
15000 O2 WiFi hotspots across
the UK ndash so yoursquore always connected
98 indoor coverage across the UK by the
end of 2017
O2 World Chat App ndash low cost calls to your
friends overseas
Partners with some of the UKrsquos biggest
businesses
The only network to financially reward its Partners for delivering exceptional customer
service
Serving over 25 million customers across the UK O2 is the UK commercial brand of Telefonica a multi-national telecommunications provider
Rated as the number one Network for Customer Service Satisfaction seven years in a row by Ofcom O2 have developed a strong culture of customer service reinforced by the CSI programme and their commissions driven on customer retention At the forefront of mobile technology for business O2rsquos suite of business applications ensure workforces can stay connected without having to compromise security
With a full product set to cover any businesses communication needs your customers can always rely on O2 for great customer service and tailored business solutions
Able to serve small medium and enterprise
businesses with different products and
solutions
White label collateral and merchandise
available for Partners
Page 13
O2rsquos Flagship Device ndash The Samsung Galaxy S8 Samsung have long led the high-end Android market with the popular Galaxy S series Now in its eighth installment O2 are offering the S8 handset for only pound57767 and the Galaxy S8 Plus for pound65011
Samsungrsquos flagship device is packed with powerful performance its sleek and sharp display creating an enhanced user experience The display really sets it apart form other models on the market offering rich colors and plenty of space for fascinating details and high-resolution content In addition the latest model of the Galaxy range has a side screen which has been supplemented by SmartSelect function with clipboard and Reminder
Its astounding processing power allows users to run data heavy apps with no lag issues and a powerful battery to accommodate business customers who are heavily reliant on their device Enquire today by contacting your Business Development Manager
Page 14
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
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-
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-
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- 2
-
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-
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- 2
-
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-
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-
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-
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-
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-
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-
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- Button 4010166
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-
- 1
- 2
-
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-
- 1
- 2
-
- Button 1069
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- Button 20422
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- Button 4010165
- Button 1198
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-
- 1
- 2
-
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-
- 1
- 2
-
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- Button 4010164
- Button 1213
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- Button 12010
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- Button 12012
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- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
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-
- Button 9019
-
- Page 15
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-
- Button 249
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- Button 4010121
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- Button 20336
- Button 20337
- Button 4010122
- Button 1125
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- Button 20339
- Button 4010123
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- Button 4010124
- Button 1127
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- Button 5019
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- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
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- Button 5059
- Button 470
- Button 527
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- Button 5022
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- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
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- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
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- Button 531
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- Button 5037
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- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
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- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
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- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
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- Button 555
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- Button 557
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- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
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- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
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- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
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- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
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- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
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- Button 6039
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- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
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- Button 483
- Button 640
- Button 641
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- Button 6060
- Button 6061
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- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
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- Button 484
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- Button 653
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- Button 655
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- Button 6066
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- Button 6036
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- Button 20377
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- Button 1146
- Button 6059
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- Button 485
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- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
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- Button 6068
- Button 6071
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- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
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- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 6
CommissionsChess Partner prides itself on quality which is why we have partnered with the UKrsquos three major mobile networks to ensure you can offer your customers competitive prices on a wide range of products You can learn more about each networks commissions by clicking the corresponding logo below
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
EE Vodafone
VodafonePage 7
Chess Partner Sales
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
John PettManaging Director 07775 908 226johnpettchesspartnercouk
Sales Managers
Managing Director
Field-based BDMs
Desk-based BDMs
Dan RussellHead of Partner Sales 07771 526 526 danrussellchesspartnercouk
Paul RawlinsonDesk Sales Manager 07714 736 771paulrawlinsonchesspartnercouk
Ronak DattaniBusiness Development Manager 03301 025 621ronakdattanichesspartnercouk
Stewart ThompsonBusiness Development Manager 07798 744 444 stewartthompsonchesspartnercouk
Craig Howell Business Development Manager 07799 604 604 craighowellchesspartnercouk
Rob KittlerNational Sales Manager - Airtime 07525 234 269 robkittlerchesspartnercouk
Jim DohertyBusiness Development Manager 03301 025 621jimdohertychesspartnercouk
Adam SicheriBusiness Development Manager 03301 025 621adamsicherichesspartnercouk
Natasha AhearneBusiness Development Manager 07580 872 716natashaahearnechesspartnercouk
Joe GreenBusiness Development Manager 07808 301 668joegreenchesspartnercouk
VodafonePage 8
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Kerri LendonHead of Partner Support 07747 770 777kerrilendonchesspartnercouk
Support Contacts
Commissions Contacts
Head of Partner Support
Adele SloanPartner Relationship Manager (North) 07715 653 419 adelesloanchesspartnercouk
Dan WalkerPartner Support Airtime Manager 07824 644 381 danielwalkerchesspartnercouk
Danielle Cheshire Business Partner Team Leader 0203 793 8713 daniellecheshirechesspartnercouk
Monica OrsquoCallaghanPartner Relationship Manager (South) 07702 866 889 monicaocallaghanchesspartnercouk
Paul BrickellVendor Alliance Manager - Mobile 07725 258 415 paulbrickellchesspartnercouk
Nahel KhonaRetention Executive 0203 793 8695 CPSretentionchesspartnercouk
Dee HalseyElite Partner Support Manager 07515 652 126deehalseychesspartnercouk
Dean JonesCommissions Manager 07595 068 597 deanjoneschesspartnercouk
VodafonePage 9
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Returns03301 025 622 returnschesspartnercouk
O2 Loanso2loanschesspartnercouk
Marketing03301 025 626 marketingchesspartnercouk
Boostboxboostboxchesspartnercouk
Commissions03301 025 618 commissionschesspartnercouk
Credit Control03301 025 624commissionschesspartnercouk
Business Partner03301 598 025 businesspartnerchesspartnercouk
Premium Partner03301 598 026 premiumpartnerchesspartnercouk
Elite Partner03301 598 027 elitepartnerchesspartnercouk
VodafonePage 10
O2 Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News
04052017 O2 Update New Roaming Regulations amp Webinar
04052017 CSI Update Survey Date Change
08052017 Free CSI amp Digital Event ndash Last Chance to Join
08052017 O2 Update May JUC available online
Important Network Resources
Latest O2 JUC ndash May 2017
My O2 Business
O2 Guide
Business Apps Order Form
O2 Business User Guide
CSI Text Survey Template
CSI White-label Tools
IoT Pack amp Order Form
O2 Credit Check
O2 Business Video Guide
VodafonePage 11
EE Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 03052017 BT update Latest News
12042017 BT update Latest News
14032017 BT update Latest News
Important Network Resources
EE Business Contract
B2B Compliance Guidelines
EE Credit Connection Template-All-14 E
EE Credit Connection Template-All-16 E
EE Partner Portal
Mobileiron Partner Guide
EE May Promotion
EE Small Business Roaming Guide
VodafonePage 12
Vodafone Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 28042017 Vodafone ndash Partner Update
27032017 Vodafone ndash Partner Update
Important Network Resources
Credit Check Form
Sub Dealer Application Form
Connection Template
One Net Express PDF
Red Sharer PDF
One Net Business PDF
VDSM Case Study PDF
Partner Portal
Why partner with O2
Voted the UKrsquos best Business Network
at the Mobile Industry Awards
Investing over pound2million a day
in its network infrastructure
15000 O2 WiFi hotspots across
the UK ndash so yoursquore always connected
98 indoor coverage across the UK by the
end of 2017
O2 World Chat App ndash low cost calls to your
friends overseas
Partners with some of the UKrsquos biggest
businesses
The only network to financially reward its Partners for delivering exceptional customer
service
Serving over 25 million customers across the UK O2 is the UK commercial brand of Telefonica a multi-national telecommunications provider
Rated as the number one Network for Customer Service Satisfaction seven years in a row by Ofcom O2 have developed a strong culture of customer service reinforced by the CSI programme and their commissions driven on customer retention At the forefront of mobile technology for business O2rsquos suite of business applications ensure workforces can stay connected without having to compromise security
With a full product set to cover any businesses communication needs your customers can always rely on O2 for great customer service and tailored business solutions
Able to serve small medium and enterprise
businesses with different products and
solutions
White label collateral and merchandise
available for Partners
Page 13
O2rsquos Flagship Device ndash The Samsung Galaxy S8 Samsung have long led the high-end Android market with the popular Galaxy S series Now in its eighth installment O2 are offering the S8 handset for only pound57767 and the Galaxy S8 Plus for pound65011
Samsungrsquos flagship device is packed with powerful performance its sleek and sharp display creating an enhanced user experience The display really sets it apart form other models on the market offering rich colors and plenty of space for fascinating details and high-resolution content In addition the latest model of the Galaxy range has a side screen which has been supplemented by SmartSelect function with clipboard and Reminder
Its astounding processing power allows users to run data heavy apps with no lag issues and a powerful battery to accommodate business customers who are heavily reliant on their device Enquire today by contacting your Business Development Manager
Page 14
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- Button 9016
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
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-
- Button 9018
-
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- Page 161
- Page 172
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- Button 249
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- Button 4010128
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- Button 4010130
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- Button 4010134
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- Button 4010135
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- Button 1273
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- Button 6029
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- Button 20364
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- Button 4010136
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- Button 20366
- Button 20367
- Button 4010137
- Button 1141
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- Button 478
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- Button 60103
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- Button 20368
- Button 20369
- Button 4010138
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- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 7
Chess Partner Sales
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
John PettManaging Director 07775 908 226johnpettchesspartnercouk
Sales Managers
Managing Director
Field-based BDMs
Desk-based BDMs
Dan RussellHead of Partner Sales 07771 526 526 danrussellchesspartnercouk
Paul RawlinsonDesk Sales Manager 07714 736 771paulrawlinsonchesspartnercouk
Ronak DattaniBusiness Development Manager 03301 025 621ronakdattanichesspartnercouk
Stewart ThompsonBusiness Development Manager 07798 744 444 stewartthompsonchesspartnercouk
Craig Howell Business Development Manager 07799 604 604 craighowellchesspartnercouk
Rob KittlerNational Sales Manager - Airtime 07525 234 269 robkittlerchesspartnercouk
Jim DohertyBusiness Development Manager 03301 025 621jimdohertychesspartnercouk
Adam SicheriBusiness Development Manager 03301 025 621adamsicherichesspartnercouk
Natasha AhearneBusiness Development Manager 07580 872 716natashaahearnechesspartnercouk
Joe GreenBusiness Development Manager 07808 301 668joegreenchesspartnercouk
VodafonePage 8
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Kerri LendonHead of Partner Support 07747 770 777kerrilendonchesspartnercouk
Support Contacts
Commissions Contacts
Head of Partner Support
Adele SloanPartner Relationship Manager (North) 07715 653 419 adelesloanchesspartnercouk
Dan WalkerPartner Support Airtime Manager 07824 644 381 danielwalkerchesspartnercouk
Danielle Cheshire Business Partner Team Leader 0203 793 8713 daniellecheshirechesspartnercouk
Monica OrsquoCallaghanPartner Relationship Manager (South) 07702 866 889 monicaocallaghanchesspartnercouk
Paul BrickellVendor Alliance Manager - Mobile 07725 258 415 paulbrickellchesspartnercouk
Nahel KhonaRetention Executive 0203 793 8695 CPSretentionchesspartnercouk
Dee HalseyElite Partner Support Manager 07515 652 126deehalseychesspartnercouk
Dean JonesCommissions Manager 07595 068 597 deanjoneschesspartnercouk
VodafonePage 9
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Returns03301 025 622 returnschesspartnercouk
O2 Loanso2loanschesspartnercouk
Marketing03301 025 626 marketingchesspartnercouk
Boostboxboostboxchesspartnercouk
Commissions03301 025 618 commissionschesspartnercouk
Credit Control03301 025 624commissionschesspartnercouk
Business Partner03301 598 025 businesspartnerchesspartnercouk
Premium Partner03301 598 026 premiumpartnerchesspartnercouk
Elite Partner03301 598 027 elitepartnerchesspartnercouk
VodafonePage 10
O2 Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News
04052017 O2 Update New Roaming Regulations amp Webinar
04052017 CSI Update Survey Date Change
08052017 Free CSI amp Digital Event ndash Last Chance to Join
08052017 O2 Update May JUC available online
Important Network Resources
Latest O2 JUC ndash May 2017
My O2 Business
O2 Guide
Business Apps Order Form
O2 Business User Guide
CSI Text Survey Template
CSI White-label Tools
IoT Pack amp Order Form
O2 Credit Check
O2 Business Video Guide
VodafonePage 11
EE Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 03052017 BT update Latest News
12042017 BT update Latest News
14032017 BT update Latest News
Important Network Resources
EE Business Contract
B2B Compliance Guidelines
EE Credit Connection Template-All-14 E
EE Credit Connection Template-All-16 E
EE Partner Portal
Mobileiron Partner Guide
EE May Promotion
EE Small Business Roaming Guide
VodafonePage 12
Vodafone Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 28042017 Vodafone ndash Partner Update
27032017 Vodafone ndash Partner Update
Important Network Resources
Credit Check Form
Sub Dealer Application Form
Connection Template
One Net Express PDF
Red Sharer PDF
One Net Business PDF
VDSM Case Study PDF
Partner Portal
Why partner with O2
Voted the UKrsquos best Business Network
at the Mobile Industry Awards
Investing over pound2million a day
in its network infrastructure
15000 O2 WiFi hotspots across
the UK ndash so yoursquore always connected
98 indoor coverage across the UK by the
end of 2017
O2 World Chat App ndash low cost calls to your
friends overseas
Partners with some of the UKrsquos biggest
businesses
The only network to financially reward its Partners for delivering exceptional customer
service
Serving over 25 million customers across the UK O2 is the UK commercial brand of Telefonica a multi-national telecommunications provider
Rated as the number one Network for Customer Service Satisfaction seven years in a row by Ofcom O2 have developed a strong culture of customer service reinforced by the CSI programme and their commissions driven on customer retention At the forefront of mobile technology for business O2rsquos suite of business applications ensure workforces can stay connected without having to compromise security
With a full product set to cover any businesses communication needs your customers can always rely on O2 for great customer service and tailored business solutions
Able to serve small medium and enterprise
businesses with different products and
solutions
White label collateral and merchandise
available for Partners
Page 13
O2rsquos Flagship Device ndash The Samsung Galaxy S8 Samsung have long led the high-end Android market with the popular Galaxy S series Now in its eighth installment O2 are offering the S8 handset for only pound57767 and the Galaxy S8 Plus for pound65011
Samsungrsquos flagship device is packed with powerful performance its sleek and sharp display creating an enhanced user experience The display really sets it apart form other models on the market offering rich colors and plenty of space for fascinating details and high-resolution content In addition the latest model of the Galaxy range has a side screen which has been supplemented by SmartSelect function with clipboard and Reminder
Its astounding processing power allows users to run data heavy apps with no lag issues and a powerful battery to accommodate business customers who are heavily reliant on their device Enquire today by contacting your Business Development Manager
Page 14
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- left arrow slideshow
- Button 794
- lightbox spec
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- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 8
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Kerri LendonHead of Partner Support 07747 770 777kerrilendonchesspartnercouk
Support Contacts
Commissions Contacts
Head of Partner Support
Adele SloanPartner Relationship Manager (North) 07715 653 419 adelesloanchesspartnercouk
Dan WalkerPartner Support Airtime Manager 07824 644 381 danielwalkerchesspartnercouk
Danielle Cheshire Business Partner Team Leader 0203 793 8713 daniellecheshirechesspartnercouk
Monica OrsquoCallaghanPartner Relationship Manager (South) 07702 866 889 monicaocallaghanchesspartnercouk
Paul BrickellVendor Alliance Manager - Mobile 07725 258 415 paulbrickellchesspartnercouk
Nahel KhonaRetention Executive 0203 793 8695 CPSretentionchesspartnercouk
Dee HalseyElite Partner Support Manager 07515 652 126deehalseychesspartnercouk
Dean JonesCommissions Manager 07595 068 597 deanjoneschesspartnercouk
VodafonePage 9
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Returns03301 025 622 returnschesspartnercouk
O2 Loanso2loanschesspartnercouk
Marketing03301 025 626 marketingchesspartnercouk
Boostboxboostboxchesspartnercouk
Commissions03301 025 618 commissionschesspartnercouk
Credit Control03301 025 624commissionschesspartnercouk
Business Partner03301 598 025 businesspartnerchesspartnercouk
Premium Partner03301 598 026 premiumpartnerchesspartnercouk
Elite Partner03301 598 027 elitepartnerchesspartnercouk
VodafonePage 10
O2 Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News
04052017 O2 Update New Roaming Regulations amp Webinar
04052017 CSI Update Survey Date Change
08052017 Free CSI amp Digital Event ndash Last Chance to Join
08052017 O2 Update May JUC available online
Important Network Resources
Latest O2 JUC ndash May 2017
My O2 Business
O2 Guide
Business Apps Order Form
O2 Business User Guide
CSI Text Survey Template
CSI White-label Tools
IoT Pack amp Order Form
O2 Credit Check
O2 Business Video Guide
VodafonePage 11
EE Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 03052017 BT update Latest News
12042017 BT update Latest News
14032017 BT update Latest News
Important Network Resources
EE Business Contract
B2B Compliance Guidelines
EE Credit Connection Template-All-14 E
EE Credit Connection Template-All-16 E
EE Partner Portal
Mobileiron Partner Guide
EE May Promotion
EE Small Business Roaming Guide
VodafonePage 12
Vodafone Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 28042017 Vodafone ndash Partner Update
27032017 Vodafone ndash Partner Update
Important Network Resources
Credit Check Form
Sub Dealer Application Form
Connection Template
One Net Express PDF
Red Sharer PDF
One Net Business PDF
VDSM Case Study PDF
Partner Portal
Why partner with O2
Voted the UKrsquos best Business Network
at the Mobile Industry Awards
Investing over pound2million a day
in its network infrastructure
15000 O2 WiFi hotspots across
the UK ndash so yoursquore always connected
98 indoor coverage across the UK by the
end of 2017
O2 World Chat App ndash low cost calls to your
friends overseas
Partners with some of the UKrsquos biggest
businesses
The only network to financially reward its Partners for delivering exceptional customer
service
Serving over 25 million customers across the UK O2 is the UK commercial brand of Telefonica a multi-national telecommunications provider
Rated as the number one Network for Customer Service Satisfaction seven years in a row by Ofcom O2 have developed a strong culture of customer service reinforced by the CSI programme and their commissions driven on customer retention At the forefront of mobile technology for business O2rsquos suite of business applications ensure workforces can stay connected without having to compromise security
With a full product set to cover any businesses communication needs your customers can always rely on O2 for great customer service and tailored business solutions
Able to serve small medium and enterprise
businesses with different products and
solutions
White label collateral and merchandise
available for Partners
Page 13
O2rsquos Flagship Device ndash The Samsung Galaxy S8 Samsung have long led the high-end Android market with the popular Galaxy S series Now in its eighth installment O2 are offering the S8 handset for only pound57767 and the Galaxy S8 Plus for pound65011
Samsungrsquos flagship device is packed with powerful performance its sleek and sharp display creating an enhanced user experience The display really sets it apart form other models on the market offering rich colors and plenty of space for fascinating details and high-resolution content In addition the latest model of the Galaxy range has a side screen which has been supplemented by SmartSelect function with clipboard and Reminder
Its astounding processing power allows users to run data heavy apps with no lag issues and a powerful battery to accommodate business customers who are heavily reliant on their device Enquire today by contacting your Business Development Manager
Page 14
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- Page 2
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- 1
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- Button 1028
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- Button 1078
- Button 1083
- Button 1094
- Button 1115
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- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
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-
- 1
- 2
-
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-
- 1
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-
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-
- 1
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-
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-
- 1
- 2
-
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-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
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- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
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- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
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- Button 1059
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- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
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- Button 20426
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- Button 4010167
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- Button 1033
-
- 1
- 2
-
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-
- 1
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-
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-
- 1
- 2
-
- Button 1063
- Button 1064
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- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
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- Button 1190
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-
- 1
- 2
-
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-
- 1
- 2
-
- Button 1069
- Button 1072
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- Button 1098
- Button 1122
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- Button 10106
- Button 20422
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- Button 4010165
- Button 1198
- Button 1199
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- Button 1208
- Button 1210
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-
- 1
- 2
-
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-
- 1
- 2
-
- Button 1070
- Button 1071
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- Button 1099
- Button 1123
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- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
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-
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-
- Button 249
- Button 435
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- Button 441
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- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
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- Button 458
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- Button 448
- Button 449
- Button 450
- Button 451
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- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
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- Button 5046
- Button 20338
- Button 20339
- Button 4010123
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- Button 509
- Button 510
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- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
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- Button 5015
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- Button 5019
- Button 515
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- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
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- Button 470
- Button 527
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- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
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- Button 5033
- Button 5034
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- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
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- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
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- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
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- Button 20359
- Button 4010133
- Button 1137
- Button 477
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- Button 6013
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- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
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- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
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- Button 6042
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- Button 6045
- Button 6046
- Button 6047
- Button 6023
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- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
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- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
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- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
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- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
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- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
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- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
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- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
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- Button 6068
- Button 6071
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- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
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- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
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- Button 673
- Button 674
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- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
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- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
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- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
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- Button 6086
- Button 6088
- Button 6057
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- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
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- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 9
Chess Partner Support
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Returns03301 025 622 returnschesspartnercouk
O2 Loanso2loanschesspartnercouk
Marketing03301 025 626 marketingchesspartnercouk
Boostboxboostboxchesspartnercouk
Commissions03301 025 618 commissionschesspartnercouk
Credit Control03301 025 624commissionschesspartnercouk
Business Partner03301 598 025 businesspartnerchesspartnercouk
Premium Partner03301 598 026 premiumpartnerchesspartnercouk
Elite Partner03301 598 027 elitepartnerchesspartnercouk
VodafonePage 10
O2 Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News
04052017 O2 Update New Roaming Regulations amp Webinar
04052017 CSI Update Survey Date Change
08052017 Free CSI amp Digital Event ndash Last Chance to Join
08052017 O2 Update May JUC available online
Important Network Resources
Latest O2 JUC ndash May 2017
My O2 Business
O2 Guide
Business Apps Order Form
O2 Business User Guide
CSI Text Survey Template
CSI White-label Tools
IoT Pack amp Order Form
O2 Credit Check
O2 Business Video Guide
VodafonePage 11
EE Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 03052017 BT update Latest News
12042017 BT update Latest News
14032017 BT update Latest News
Important Network Resources
EE Business Contract
B2B Compliance Guidelines
EE Credit Connection Template-All-14 E
EE Credit Connection Template-All-16 E
EE Partner Portal
Mobileiron Partner Guide
EE May Promotion
EE Small Business Roaming Guide
VodafonePage 12
Vodafone Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 28042017 Vodafone ndash Partner Update
27032017 Vodafone ndash Partner Update
Important Network Resources
Credit Check Form
Sub Dealer Application Form
Connection Template
One Net Express PDF
Red Sharer PDF
One Net Business PDF
VDSM Case Study PDF
Partner Portal
Why partner with O2
Voted the UKrsquos best Business Network
at the Mobile Industry Awards
Investing over pound2million a day
in its network infrastructure
15000 O2 WiFi hotspots across
the UK ndash so yoursquore always connected
98 indoor coverage across the UK by the
end of 2017
O2 World Chat App ndash low cost calls to your
friends overseas
Partners with some of the UKrsquos biggest
businesses
The only network to financially reward its Partners for delivering exceptional customer
service
Serving over 25 million customers across the UK O2 is the UK commercial brand of Telefonica a multi-national telecommunications provider
Rated as the number one Network for Customer Service Satisfaction seven years in a row by Ofcom O2 have developed a strong culture of customer service reinforced by the CSI programme and their commissions driven on customer retention At the forefront of mobile technology for business O2rsquos suite of business applications ensure workforces can stay connected without having to compromise security
With a full product set to cover any businesses communication needs your customers can always rely on O2 for great customer service and tailored business solutions
Able to serve small medium and enterprise
businesses with different products and
solutions
White label collateral and merchandise
available for Partners
Page 13
O2rsquos Flagship Device ndash The Samsung Galaxy S8 Samsung have long led the high-end Android market with the popular Galaxy S series Now in its eighth installment O2 are offering the S8 handset for only pound57767 and the Galaxy S8 Plus for pound65011
Samsungrsquos flagship device is packed with powerful performance its sleek and sharp display creating an enhanced user experience The display really sets it apart form other models on the market offering rich colors and plenty of space for fascinating details and high-resolution content In addition the latest model of the Galaxy range has a side screen which has been supplemented by SmartSelect function with clipboard and Reminder
Its astounding processing power allows users to run data heavy apps with no lag issues and a powerful battery to accommodate business customers who are heavily reliant on their device Enquire today by contacting your Business Development Manager
Page 14
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
- Button 1022
- Button 1023
- Button 1024
- Button 1025
- Button 1026
- Button 1080
- Button 1081
- Button 1082
- Button 1113
- Button 20436
- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
- Button 1085
- Button 1117
- Button 20396
- Button 20397
- Button 4010152
- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
- Button 1095
- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 10
O2 Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News
04052017 O2 Update New Roaming Regulations amp Webinar
04052017 CSI Update Survey Date Change
08052017 Free CSI amp Digital Event ndash Last Chance to Join
08052017 O2 Update May JUC available online
Important Network Resources
Latest O2 JUC ndash May 2017
My O2 Business
O2 Guide
Business Apps Order Form
O2 Business User Guide
CSI Text Survey Template
CSI White-label Tools
IoT Pack amp Order Form
O2 Credit Check
O2 Business Video Guide
VodafonePage 11
EE Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 03052017 BT update Latest News
12042017 BT update Latest News
14032017 BT update Latest News
Important Network Resources
EE Business Contract
B2B Compliance Guidelines
EE Credit Connection Template-All-14 E
EE Credit Connection Template-All-16 E
EE Partner Portal
Mobileiron Partner Guide
EE May Promotion
EE Small Business Roaming Guide
VodafonePage 12
Vodafone Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 28042017 Vodafone ndash Partner Update
27032017 Vodafone ndash Partner Update
Important Network Resources
Credit Check Form
Sub Dealer Application Form
Connection Template
One Net Express PDF
Red Sharer PDF
One Net Business PDF
VDSM Case Study PDF
Partner Portal
Why partner with O2
Voted the UKrsquos best Business Network
at the Mobile Industry Awards
Investing over pound2million a day
in its network infrastructure
15000 O2 WiFi hotspots across
the UK ndash so yoursquore always connected
98 indoor coverage across the UK by the
end of 2017
O2 World Chat App ndash low cost calls to your
friends overseas
Partners with some of the UKrsquos biggest
businesses
The only network to financially reward its Partners for delivering exceptional customer
service
Serving over 25 million customers across the UK O2 is the UK commercial brand of Telefonica a multi-national telecommunications provider
Rated as the number one Network for Customer Service Satisfaction seven years in a row by Ofcom O2 have developed a strong culture of customer service reinforced by the CSI programme and their commissions driven on customer retention At the forefront of mobile technology for business O2rsquos suite of business applications ensure workforces can stay connected without having to compromise security
With a full product set to cover any businesses communication needs your customers can always rely on O2 for great customer service and tailored business solutions
Able to serve small medium and enterprise
businesses with different products and
solutions
White label collateral and merchandise
available for Partners
Page 13
O2rsquos Flagship Device ndash The Samsung Galaxy S8 Samsung have long led the high-end Android market with the popular Galaxy S series Now in its eighth installment O2 are offering the S8 handset for only pound57767 and the Galaxy S8 Plus for pound65011
Samsungrsquos flagship device is packed with powerful performance its sleek and sharp display creating an enhanced user experience The display really sets it apart form other models on the market offering rich colors and plenty of space for fascinating details and high-resolution content In addition the latest model of the Galaxy range has a side screen which has been supplemented by SmartSelect function with clipboard and Reminder
Its astounding processing power allows users to run data heavy apps with no lag issues and a powerful battery to accommodate business customers who are heavily reliant on their device Enquire today by contacting your Business Development Manager
Page 14
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- Button 9016
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
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-
- Button 9018
-
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- Page 161
- Page 172
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- Button 249
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- Button 4010128
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- Button 4010130
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- Button 4010134
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- Button 4010135
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- Button 1273
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- Button 6029
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- Button 20364
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- Button 4010136
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- Button 20366
- Button 20367
- Button 4010137
- Button 1141
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- Button 478
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- Button 60103
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- Button 20368
- Button 20369
- Button 4010138
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- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 11
EE Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 03052017 BT update Latest News
12042017 BT update Latest News
14032017 BT update Latest News
Important Network Resources
EE Business Contract
B2B Compliance Guidelines
EE Credit Connection Template-All-14 E
EE Credit Connection Template-All-16 E
EE Partner Portal
Mobileiron Partner Guide
EE May Promotion
EE Small Business Roaming Guide
VodafonePage 12
Vodafone Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 28042017 Vodafone ndash Partner Update
27032017 Vodafone ndash Partner Update
Important Network Resources
Credit Check Form
Sub Dealer Application Form
Connection Template
One Net Express PDF
Red Sharer PDF
One Net Business PDF
VDSM Case Study PDF
Partner Portal
Why partner with O2
Voted the UKrsquos best Business Network
at the Mobile Industry Awards
Investing over pound2million a day
in its network infrastructure
15000 O2 WiFi hotspots across
the UK ndash so yoursquore always connected
98 indoor coverage across the UK by the
end of 2017
O2 World Chat App ndash low cost calls to your
friends overseas
Partners with some of the UKrsquos biggest
businesses
The only network to financially reward its Partners for delivering exceptional customer
service
Serving over 25 million customers across the UK O2 is the UK commercial brand of Telefonica a multi-national telecommunications provider
Rated as the number one Network for Customer Service Satisfaction seven years in a row by Ofcom O2 have developed a strong culture of customer service reinforced by the CSI programme and their commissions driven on customer retention At the forefront of mobile technology for business O2rsquos suite of business applications ensure workforces can stay connected without having to compromise security
With a full product set to cover any businesses communication needs your customers can always rely on O2 for great customer service and tailored business solutions
Able to serve small medium and enterprise
businesses with different products and
solutions
White label collateral and merchandise
available for Partners
Page 13
O2rsquos Flagship Device ndash The Samsung Galaxy S8 Samsung have long led the high-end Android market with the popular Galaxy S series Now in its eighth installment O2 are offering the S8 handset for only pound57767 and the Galaxy S8 Plus for pound65011
Samsungrsquos flagship device is packed with powerful performance its sleek and sharp display creating an enhanced user experience The display really sets it apart form other models on the market offering rich colors and plenty of space for fascinating details and high-resolution content In addition the latest model of the Galaxy range has a side screen which has been supplemented by SmartSelect function with clipboard and Reminder
Its astounding processing power allows users to run data heavy apps with no lag issues and a powerful battery to accommodate business customers who are heavily reliant on their device Enquire today by contacting your Business Development Manager
Page 14
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
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- Button 9018
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- Page 15
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- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 12
Vodafone Knowledge
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Latest Network News 28042017 Vodafone ndash Partner Update
27032017 Vodafone ndash Partner Update
Important Network Resources
Credit Check Form
Sub Dealer Application Form
Connection Template
One Net Express PDF
Red Sharer PDF
One Net Business PDF
VDSM Case Study PDF
Partner Portal
Why partner with O2
Voted the UKrsquos best Business Network
at the Mobile Industry Awards
Investing over pound2million a day
in its network infrastructure
15000 O2 WiFi hotspots across
the UK ndash so yoursquore always connected
98 indoor coverage across the UK by the
end of 2017
O2 World Chat App ndash low cost calls to your
friends overseas
Partners with some of the UKrsquos biggest
businesses
The only network to financially reward its Partners for delivering exceptional customer
service
Serving over 25 million customers across the UK O2 is the UK commercial brand of Telefonica a multi-national telecommunications provider
Rated as the number one Network for Customer Service Satisfaction seven years in a row by Ofcom O2 have developed a strong culture of customer service reinforced by the CSI programme and their commissions driven on customer retention At the forefront of mobile technology for business O2rsquos suite of business applications ensure workforces can stay connected without having to compromise security
With a full product set to cover any businesses communication needs your customers can always rely on O2 for great customer service and tailored business solutions
Able to serve small medium and enterprise
businesses with different products and
solutions
White label collateral and merchandise
available for Partners
Page 13
O2rsquos Flagship Device ndash The Samsung Galaxy S8 Samsung have long led the high-end Android market with the popular Galaxy S series Now in its eighth installment O2 are offering the S8 handset for only pound57767 and the Galaxy S8 Plus for pound65011
Samsungrsquos flagship device is packed with powerful performance its sleek and sharp display creating an enhanced user experience The display really sets it apart form other models on the market offering rich colors and plenty of space for fascinating details and high-resolution content In addition the latest model of the Galaxy range has a side screen which has been supplemented by SmartSelect function with clipboard and Reminder
Its astounding processing power allows users to run data heavy apps with no lag issues and a powerful battery to accommodate business customers who are heavily reliant on their device Enquire today by contacting your Business Development Manager
Page 14
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
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- left arrow slideshow
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- lightbox spec
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- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
Why partner with O2
Voted the UKrsquos best Business Network
at the Mobile Industry Awards
Investing over pound2million a day
in its network infrastructure
15000 O2 WiFi hotspots across
the UK ndash so yoursquore always connected
98 indoor coverage across the UK by the
end of 2017
O2 World Chat App ndash low cost calls to your
friends overseas
Partners with some of the UKrsquos biggest
businesses
The only network to financially reward its Partners for delivering exceptional customer
service
Serving over 25 million customers across the UK O2 is the UK commercial brand of Telefonica a multi-national telecommunications provider
Rated as the number one Network for Customer Service Satisfaction seven years in a row by Ofcom O2 have developed a strong culture of customer service reinforced by the CSI programme and their commissions driven on customer retention At the forefront of mobile technology for business O2rsquos suite of business applications ensure workforces can stay connected without having to compromise security
With a full product set to cover any businesses communication needs your customers can always rely on O2 for great customer service and tailored business solutions
Able to serve small medium and enterprise
businesses with different products and
solutions
White label collateral and merchandise
available for Partners
Page 13
O2rsquos Flagship Device ndash The Samsung Galaxy S8 Samsung have long led the high-end Android market with the popular Galaxy S series Now in its eighth installment O2 are offering the S8 handset for only pound57767 and the Galaxy S8 Plus for pound65011
Samsungrsquos flagship device is packed with powerful performance its sleek and sharp display creating an enhanced user experience The display really sets it apart form other models on the market offering rich colors and plenty of space for fascinating details and high-resolution content In addition the latest model of the Galaxy range has a side screen which has been supplemented by SmartSelect function with clipboard and Reminder
Its astounding processing power allows users to run data heavy apps with no lag issues and a powerful battery to accommodate business customers who are heavily reliant on their device Enquire today by contacting your Business Development Manager
Page 14
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
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- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
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-
- Button 9019
-
- Page 15
- Page 161
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-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
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- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
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- Button 1160
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- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
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- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
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- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
O2rsquos Flagship Device ndash The Samsung Galaxy S8 Samsung have long led the high-end Android market with the popular Galaxy S series Now in its eighth installment O2 are offering the S8 handset for only pound57767 and the Galaxy S8 Plus for pound65011
Samsungrsquos flagship device is packed with powerful performance its sleek and sharp display creating an enhanced user experience The display really sets it apart form other models on the market offering rich colors and plenty of space for fascinating details and high-resolution content In addition the latest model of the Galaxy range has a side screen which has been supplemented by SmartSelect function with clipboard and Reminder
Its astounding processing power allows users to run data heavy apps with no lag issues and a powerful battery to accommodate business customers who are heavily reliant on their device Enquire today by contacting your Business Development Manager
Page 14
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
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- Page 119
- Page 1210
-
- Button 280
- Button 1022
- Button 1023
- Button 1024
- Button 1025
- Button 1026
- Button 1080
- Button 1081
- Button 1082
- Button 1113
- Button 20436
- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
- Button 1085
- Button 1117
- Button 20396
- Button 20397
- Button 4010152
- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
- Button 1095
- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
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- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 15
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Tariffs and SIMO Small Biz and SIMO with Inclusive Data
750 MB
3 GB
8 GB
15 GB
24 GB
UK data
pound1900 pound2400 pound2900 pound3400 pound3900
pound2400 pound2900 pound3400 pound3900 pound4400
pound2900 pound3400 pound3900 pound4400 pound4900
pound3400 pound3900 pound4400 pound4900 pound5400
pound3900 pound4400 pound4900 pound5400 pound5900
pound4400 pound4900 pound5400 pound5900 pound6400
UK Minutes 750 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic minutes in the
EU up to)- 2000
EU Texts (use your domestic texts in the EU up to) - 2000
EU Data - 500MB 1GB 2GB 3GB
UK to EU Minutes - 120 240
300 MB
500 MB
2 GB
4 GB
7 GB
12 GB
20GB
UK data - SIMO
pound900 pound1100 pound1500 pound1900 pound2200 pound2600 pound3000
UK Minutes 250 500 Unlimited
UK Texts Unlimited
EU Minutes (use your domestic
minutes in the EU up to)
- 2000
EU Texts (use your domestic texts in
the EU up to)- 2000
EU Data - 500MB 500MB 1GB 2GB 3GB
UK to EU Minutes - 120
Designed for SMErsquoS who require a variety of tariff and roaming options Bolt-ons enable businesses to alter their roaming voice or data requirements on a monthly basis giving them the flexibility a business needs Customers can add lsquosharersrsquo who pay pound2
3GB -25GB Tariffs ndash Whatrsquos Included Unlimited calls to Voicemail 901 landlines and mobiles
300500MB SIMO ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
750MB Small Biz ndash Whatrsquos Included Unlimited calls to Voicemail 901 O2 mobiles and 10 standard UK landlines
Small Biz Tariffs and SIMO ndash Whatrsquos not Included Calls to Europe these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB (including Jersey Guernsey and Isle of Man)
How Small Biz Data Sharing WorksFor example if 10 numbers want to share 10GB of data 1 All 10 numbers pay pound20 monthly subscription each for the unlimited voice and text2 The 10GB bundle charge is associated to one number on the account 3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
- Button 1022
- Button 1023
- Button 1024
- Button 1025
- Button 1026
- Button 1080
- Button 1081
- Button 1082
- Button 1113
- Button 20436
- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
- Button 1085
- Button 1117
- Button 20396
- Button 20397
- Button 4010152
- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
- Button 1095
- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 16
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Small Biz Bolt OnsTop Up Data Bolt Ons
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 3000 3000
Monthly cost per handset pound638 pound24 pound40 pound5 pound5
Rollover of unused minutes
Minutes Bolt Ons
Customers can stay connected with top-up data bolt ons and avoid out of bundle charges
The allowance will be added in full straight away Any leftover allowance will expire at the end of that month Data top ups can be added to Data bolt ons with Voice Small Biz SIM only mobile broadband 100MB top-up is only available to customers with less than 2GB inclusive data in their tariff
30 days notice for cancellation 3-month minimum subscription Cost subject to change
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900- 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Monthly cost Multimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
MMS Bolt Ons
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
- Button 1022
- Button 1023
- Button 1024
- Button 1025
- Button 1026
- Button 1080
- Button 1081
- Button 1082
- Button 1113
- Button 20436
- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
- Button 1085
- Button 1117
- Button 20396
- Button 20397
- Button 4010152
- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
- Button 1095
- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 17
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share and SIMO Tariffs
Group Share Tariffs and Bolt Ons
500
Sim Only 500 1300 Sim Only 1300 2000
Sim Only 2000 5000 Sim Only
5000 Best for
Business and Pay as
you useMobex
Tariff Q12DBA Q12DAX Q12DBF Q12DBC Q12DBK Q12DBH Q12DBP Q12DBM BFBTB CMOBTB
Data amount 512KB
Price pound1626 pound2712 pound3797 pound4883 pound7597 pound8682 pound20622 pound21708 pound1331 pound1331
Package Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 Q1DSO Q1D24 CORP3 CORP3
Data Description Business Data Sense (Default)
Additional user monthly
subscriptionpound1083 pound1626 pound1083 pound1626 pound1083 pound1626 pound1083 pound1626 na na
Out-of-bundle rate for UK
landline calls33p per minute RRP na na
Minimum contact length 12 24 12 24 12 24 12 24 12 24
The Small Biz Group Share plans come with a range of bundle minutes which can be shared amongst users Businesses have the flexibility of adding individual data allowances or sharing with the option to add extra minute bundles or roaming allowances
All Group Share and Shared SIMO ndash Whatrsquos Included Unlimited calls to O2 mobiles10 standard UK landlines and Voicemail 901 Individual data allowances or shared data 150K shared minutes in total - including the customersrsquo tariffrsquos inclusive minutes
35k shared texts in total - including customersrsquo tariffrsquos inclusive texts
All Group Share and Shared SIMO ndash Whatrsquos not Included Calls to Europe - these are charged at 8p per min Out of bundle calls to UK landlines and non O2 mobiles (charged at 33p per minute)
Out of bundle data usage is charged 25pMB
(including Jersey Guernsey and Isle of Man)
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
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- Knowledge 02
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- o2 Commissions first page
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- Button 1168
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- left arrow slideshow
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- lightbox spec
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- Button 4010135
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- Button 4010136
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- Button 490
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- Button 20388
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- Button 4010148
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- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
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- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
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- Button 7031
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- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
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- Button 1158
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- Button 7033
- Button 7034
- Button 7035
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- Button 1227
- Button 1228
- Button 7036
- Button 60127
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- Button 60130
- Button 491
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- Button 60100
- Button 6075
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- Button 20391
- Button 4010149
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- Button 777
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- Button 779
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- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 18
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Individual Data Allowances
Group Share ndash Data Text and MMS Bolt Ons
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
New version of B4B PAYU thatrsquos compatible with digital services
Top-up Data Bolt On
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
When monthly data allowance is reached customer is charged the competitive rate of 25pMB until the next month starts
Anytime anyone minutes
Anytime anyone minutes
Off-peak minutes
Anytime minutes
100 500 1000 5000 10000 20000 30000 50000 100000 3000 3000
Monthly cost per handset pound646 pound2431 pound4052 pound20260 pound40520 pound81040 pound121560 pound202600 pound405200 pound5 pound5
Available on Business Sharer Business Sharer 5000 only
Share across handsets No No
Rollover of unused minutes No No
Extra shared users (up to) 0 4 8 28 50 100 150 250 500 na na
Minutes Bolt Ons
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
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- 1
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- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
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- Button 1193
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- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
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- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
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-
- Button 249
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- Button 20336
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- Button 4010122
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- Button 468
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- Button 509
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- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
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- Button 5015
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- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
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- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 19
Group Share ndash Data Text and MMS Bolt OnsIndividual Data Allowances
500 MB
1GB
2 GB
4G ready extra data for shared minute tariffs
Monthly subscription pound500 pound833 pound1033
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound500 pound833 -
3 GB
5GB
8 GB
4G ready extra data for shared minute tariffs
Monthly subscription - pound1667 pound2083
4G ready extra data for B4B PAYU and Mobex
Monthly subscription pound1250 pound1667 pound2083
UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP UK calls to standard UK landlines (starting 01 02 and 03) standard UK mobiles Group conferencing and GSM WAP Off-peak is from 1900 - 0700 weekdays and 1900 Friday to 0700 Monday over the weekend UK calls to standard UK landlines (starting 01 02 and 03) Customers can add up to ten Minutes bolt ons to their primary handset
Customers can add up to ten Text bolt ons to their primary handset
Texts sent in the UK to UK mobiles
200 500 1000 2000 5000 10000 20000 30000 Unlimited
Monthly cost per handset pound253 pound506 pound1013 pound2026 pound5065 pound10130 pound20260 pound30390 pound650
Available on Business Sharer Business Sharer 5000 only
Share across handsets
Text Bolt Ons
30 days notice for cancellation 3 month minimum subscription Cost subject to change
30 days notice for cancellation 3 month minimum subscription Cost subject to change
Monthly costMultimedia Messaging (3 month bundle)
50 MMS pound417
100 MMS pound625
Monthly costper handset
Opt-out of direct debit pound250
Paper itemised billing pound1
MMS Bolt Ons
Account Options
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
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-
- Button 9019
-
- Page 15
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- Page 172
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-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 20
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Shared Data Mobex amp B4B Smartphone Shared Data Bolt Ons
5 GB
10 GB
20 GB
30 GB
40 GB
50 GB
75 GB
100 GB
150 GB
200 GB
250 GB
500 GB
750 GB
Pay monthly (24 month contract)
Monthly cost (Exc VAT) pound40 pound80 pound160 pound240 pound320 pound400 pound600 pound800 pound1200 pound1600 pound2000 pound4000 pound6000
025 TB
050 TB
075 TB
1TB
2TB
3TB
4TB
5TB
6TB
7TB
8TB
9TB
Monthly cost (Exc VAT) pound2048 pound4096 pound6144 pound8192 pound16384 pound24576 pound32768 pound40960 pound49152 pound57344 pound65536 pound73728
Out of bundle charges 25p per MB
Small Biz shared data
Unlimited texts
Unlimited minutes
Inclusive data -
Cost per month pound2026
Cost per sharer per month pound2
Data Only shared data Business Sharers Mobex and B4B
Inclusive data - -
Cost per sharer per month pound2 pound2
4G access included on parent (main) mobile number Data allowance is for domestic use only Not available for use with Data Only tariffs BES Blackberry Daily and Monthly Roaming
Maximum number of sharers is 200 Each pound200 sharer will be allocated a minimum 1GB of data
Shared data and individual allowances cannot be applied to the same mobile number
Accounts can take a combination of shared data and individual data bolt ons One shared data bundle per agreement B4B (Best 4 Business) PaYU shared minutes and Mobex are only compatible with the data on this page
For example 10 numbers want to share 10GB of data
1 All 10 numbers each pay a pound2026 monthly subscription for unlimited Voice and Text2 The 10GB bundle charge is associated with one number on the account3 The remaining 9 numbers pay pound2 per subscriber per month to share the 10GB bundle
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
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- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 21
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Group Share Tariff Offerings and MBBMobile Broadband (MBB) and Bolt OnsGroup Share Tariff Offerings
Top up MBB Bolt Ons
1 GB
3 GB
8 GB
20 GB
Pay monthly (12 and 24 month contract) 4G data
Monthly subscription pound900 pound1300 pound1600 pound2500
Out-of-bundle rates Uncapped Data overage is charge at 25p per MB
100 MB
500 MB
1 GB
2 GB
4G extra data
Monthly subscription pound250 pound500 pound833 pound1250
Combinations Up to 2
Offer customers up to six months free voice subscription Only available for Business Group Share tariffs and Best for Business tariffs Not available on Small Biz tariffs Only available to new connections with 24 or 36 month contracts Offer between one and six months free No revenue share protection ndash we share the risk and reward Not available with SIMO or simplicity Covers voice subscription only Not bolt ons or data tariffs and only available on RRP tariffs
Here are BCAD references you need
1 month - BCAD 12883 2 months - BCAD 12884 3 months - BCAD 12885 4 months - BCAD 12886 5 months - BCAD 12887
12 and 24 Mobile Broadband (MBB) tariffs are now available for new customers as well as existing and re-sign customers
If a customer takes Mobile Broadband with more than 2GB then they cannot take the 100MB top up bolt on Data usage will be charged at 25p per MB until either 1 The allowance resets on the next bill date 2 They buy an additional data bundle Customers will be noti ed at 80 and 100 usage
Top up your data allowance with a bolt on This one-off payment will help you through to your next bill The allowance will be added in full immediately Any leftover allowance will expire at the end of that month Data top ups can be added to Data Bolt ons with Voice Small Biz SIM only and mobile broadband 100MB bolt on is not available with Pop Up Office
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
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- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
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- Page 86
- Page 97
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- Page 119
- Page 1210
-
- Button 280
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- Button 1021
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-
- 1
- 2
-
- Button 1030
- Button 1079
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- Button 4010171
- Button 278
- Button 1281
- Button 1028
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- Button 1078
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- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
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-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
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-
- 1
- 2
-
- Button 1050
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-
- 1
- 2
-
- Button 1045
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-
- 1
- 2
-
- Button 1048
- Button 1075
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- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
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- Button 1074
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- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
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-
- 1
- 2
-
- Button 1088
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- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
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- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
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- Button 1099
- Button 1123
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- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
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- Page 3924
- Page 4025
- Page 4126
- Page 4227
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- Page 4429
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- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
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- Page 3015
- Page 3116
- Page 3217
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- Page 3520
- Page 3621
- Page 3722
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- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
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- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
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- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
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- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
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- Button 468
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- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
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- Button 5012
- Button 5013
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- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
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- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
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- Button 5034
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- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
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- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
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- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
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- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
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- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
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- Button 645
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- Button 483
- Button 640
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- Button 6061
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- Button 6030
- Button 20374
- Button 20375
- Button 4010141
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- Button 4010142
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- Button 4010143
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- Button 4010144
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- Button 4010145
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- Button 4010147
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- Button 7021
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- Button 490
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- Button 4010148
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- Button 20401
- Button 4010154
- Button 1156
- Button 7022
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- Button 7024
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- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
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- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
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- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
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- Button 60129
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- Button 491
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- Button 706
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- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
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- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
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- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
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- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
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- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
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- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
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- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
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- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 22
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Out of BundleOut of Bundle Rates
Out of Bundle Costs (All costs ex VAT)
Calls within your O2 account Free
Calls to other O2 mobiles Free
Calls to landlines (01 02 03) 30p
Voicemail Free
Calls to other UK mobiles 33pmin
Calls to non-geographic numbers (0843 0844 0845 0870 0872 0873 055 056) 25pmin
Calls to 0871 numbers 33pmin
10 Standard Landlines Free
MMS Domestic and Roamed 30p
Group Conferencing 322 323 8p
O2 to O2 Text 10p
GSM WAP 8p
Calls from UK to Europe 8p
Calls whilst abroad ITS rates
Calls to O2 Customer Service Free
Text messages 10p
Video calls Data allowance
Data Varies
Rollover 1 month
O2 Directory Enquire services (118402) 83pmin
All other Directory Enquiry services pound417min
Calls to 07 and 01 numbers in Jersey Guernsey and Isle of Man 33pmin
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
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- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
- Button 1095
- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
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- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
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- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
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-
- Button 9019
-
- Page 15
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-
- Button 249
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- Button 807
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- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
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- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 23
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Whatrsquos O2 Travel and How Does it Work
O2 Travel has been designed to ensure that your customers have total control over their tariff usage wherever they are in Europe all for a set daily fee ndash so no more worrying about switching off data roaming
O2 Travel Details
pound166 (ex VAT) charge per day Once opted in the charge is triggered automatically when the customer sends a text uses data or makes a call to other O2 Travel destinations (including the UK)
The daily charge runs from midnight to midnight UK time Daily allowance 200 minutes 200 texts and 50MB data to be used in Europe For calls and texts the customer can continue to join conference calls and text their colleagues but daily fair usage rules apply
Failure to comply with the fair usage policy may result in you being removed from O2 Travel and transferred to standard EU roaming rates
O2 Travel ndash How Do I Opt InOut
Customers can now opt in to O2 Travel by simply texting lsquoTRAVELrsquo to 23336 They can opt out by dialling 8002 from their mobile phone to contact customer services
What Happens When a Customer Reaches 50MB of Data
O2 will send an alert when theyrsquove used 50MB of data in a day
Data Capping for Roaming Business Customers
O2 offer data capping for all business customers within the EU
Default - pound3600 (ex VAT) with data cap of 1000MB per month for Europe and 6MB for the rest of the world
Larger option - pound15000 (ex VAT) with data cap of 4167 MB per month for Europe and 25MB for the rest of the world
Roaming
ldquoJust to let you know yoursquove used 50MB from your O2 Travel daily allowance You can still use O2 Travel including your inclusive texts and calls but data speeds might be a bit slow until you get your new allowance at midnight UK time If you want to keep using data at the same speed text MOREDATA to 23336 This will reset your daily allowance and yoursquoll be charged another pound166 ex VAT which lasts until midnight that day (UK time)rdquo
Zone 1 and 2 Western Europe EU and Non EU
Calling UK (per min) 36p
Calling within Zone (per min) 36p
Calling out of Zone (per min) 79p
Receiving a call (per min) Free
Sending a text 1p
Sending a media message 21p
DataMB 36p
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
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- Button 9018
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- Button 249
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- Button 20351
- Button 4010129
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- Button 20353
- Button 4010130
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- Button 801
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- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 24
Allowance for ROW 24 Hour Pass is 200 mins and 200 texts per 24 hours Once the allowance is breached 5 times then the customer will be advised via a message that if they continue to breach the FUP they will be taken off the ROW Pass and put on standard rates For full information on the countries included for the Rest of World 24 Hour Pass please visit o2couktermsandconditionsbusiness Allowance of 2000 mins and 2000 texts per 30 days
Rest of World 24 Hour Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts to the UK and the country they are in in addition to being awarded a large allowance of data all included within their 24-hour pass
Rest of World 24 Hour Pass Details
pound750 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used over the course of 24 hours (Fair Usage Policy)
It can be capped at 1 or 2 passes per day
Rest of World 24 Hour Pass Options
Get 1 Pass every 24 hours by texting BUYROW24CAP1 to 23336 (Default option)
Get 2 Passes every 24 hours by texting BUYROW24CAP2 to 23336 Get Unlimited 24 Hour Passes per month by texting BUYROW to 23336
Rest of World 30 Day Pass
The Rest of World 24 Hour Pass gives business customersrsquo even more value and control over their calls text and data usage whilst travelling in the 87 most travelled destinations outside of Europe (more than any other provider)
Once a customer has purchased a pass they will be able to sendreceive calls and texts tofrom the UK and the country they are in in addition to being awarded a large allowance of data that are all included within their 24-hour pass
Rest of World 30 Day Pass Details
Rest of World 30 Day Pass does NOT include Europe Customers must opt in to O2 Travel or pay standard rates in Europe
pound99 charge per pass incurred once customer receivesmakes a call (UK or in country only) sends a text or uses 50kb of data
Rest of World (ROW) 30 Day Pass is compatible with O2 Travel Tethering laptops or tablets is allowed with the ROW 24 Hour Pass 200 minutes and 200 texts to be used in up to 30 days (Fair Usage Policy) It can be capped at 1 pass per billing cycle
Rest of World 30 Day Pass Options
Get 1 Pass per billing cycle by texting BUYROW30CAP to 23336 Get Unlimited 30 Day Passes by texting BUYROW30 to 23336
Rest of World Passes
ROW 24 Hour Pass
Zone 2 (USACanada) 500MB 200mins200 texts
Zone 3 (85 key destinations) 200MB 200mins200 texts
Zone 4 50MB Voicetexts std rates
Zone 5 2MB Voicetexts std rates
ROW 30 Day Pass
Zone 2 (USACanada) 5GB 2000mins2000 texts
Zone 3 (85 key destinations) 2GB 2000mins2000 texts
Zone 4 500MB Voicetexts std rates
Zone 5 50MB Voicetexts std rates
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
- Button 1022
- Button 1023
- Button 1024
- Button 1025
- Button 1026
- Button 1080
- Button 1081
- Button 1082
- Button 1113
- Button 20436
- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
- Button 1085
- Button 1117
- Button 20396
- Button 20397
- Button 4010152
- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
- Button 1095
- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 25
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
International Favourites
Customers can purchase a monthly bolt on which allows them to Call selected international numbers at no extra charge No worrying about call charges
No access codes No PINs Just simple direct dial Set up one inbound `Call Mersquo number - this will look like an international number but actually rings through to the customerrsquos UK mobile
Those who contact the UK based customer from overseas will only incur a charge equal to that of any landline in their own country
Bolt On Options
Calls to three international landline numbers - pound833 per month Calls to five international landline or mobile numbers - pound1667 per month
Which Countries are Covered
Argentina Australia Austria Bahrain Belgium Brazil Brunei Darussalam Canada Chile China Colombia Croatia Cyprus Czech Republic Denmark Estonia Finland France Georgia Germany Greece Hong Kong Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Korea South (Republic of) Latvia Lithuania Luxembourg Macao Malaysia Malta Mexico Netherlands New Zealand Norway Paraguay Peru Poland Portugal Puerto Rico Reunion Romania Russian Federation Singapore Slovakia Slovenia South Africa Spain Sweden Taiwan Republic of China Thailand Turkey United States Venezuela
Calling Abroad
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
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- Button 9016
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
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-
- Button 9018
-
- Page 15
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- Button 249
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- Button 920
- Button 20348
- Button 20349
- Button 4010128
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- Button 2033
- Button 2034
- Button 4094
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- Button 533
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- Button 561
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- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
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- Button 582
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- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
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- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
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- Button 601012
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- Button 4010131
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- Button 4010134
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- Button 6029
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- Button 20364
- Button 20365
- Button 4010136
- Button 1140
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- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 26
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
billion devices will be exchanging
information via the internet by 2020
httpbitly1C1OsAF
100
httpbitly2nXGYgT
202090 of cars will
be online
httpbitly2q2MrG5
411 million worldwide sales
of wearable devices predicted in 2020
httpvzto1Qd4oc4
11billion smart meters
predicted to be shipped worldwide
by 2022
IoT is one of the fastest growing markets in the modern world of technology O2 are paving the way for businesses with their IoT solutions tailored to improving efficiency and security in a number of different industries
O2 IoT Solutions O2 Smart Vehicle a simple plug-and-play device that helps fleet and leasing organisations to save costs improve vehicle and driver safety and simplify maintenance using real-time location driver behaviour and engine data
O2 Smart Compliance uses regular hand-held devices to give you clear visibility of field-based processes and operations so you can maintain a safer more transparent and compliant environment Managed Connectivity gives you the insight and control to deliver more flexible and reliable products and services improve service delivery and operations and increase revenues Cellular wide area networks (WAN) gets you up and running with a secure WAN in just 5 days Perfect for your temporary sites or as a secure backup to your fixed line
Internet of Things from O2
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
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- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
- Button 1085
- Button 1117
- Button 20396
- Button 20397
- Button 4010152
- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
- Button 1095
- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
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- Page 216
- Page 227
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- Page 249
- Page 2510
- Page 2611
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- Page 3116
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- Page 4328
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- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
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- Page 194
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- Page 216
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- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 27
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Tariffs you can re-sell Internet of Things (IoT)
IoT is becoming a critical component for many businesses in the energy manufacturing and transport industries Machine to Machine (M2M) technology enables devices to collect and exchange information by connecting to the internet helping businesses monitor productivity and increase efficiency With O2rsquos Jasper Portal you can access real-time reporting giving your customers far greater insight into their operations
Jasper Portal Features
Manage devices online through excel batch updates or API integration Generate reports on customer spend on items such as data subscription and voice
Get real-time diagnostics from the system
O2 Internet of Things
SIM Network Plan Per Mb Price Description Minimum 24 Month Contract
OnNet - Global SIM (o2 Only in UK) pound0013
Per MB charge for the Rate Plan allowing access to UK o2 network
on 2G and 3G
OnNet - Global SIM (o2 Only in UK) Free 4G Premium
All UK Networks (Global SIM) pound0026
Per MB charge for the Rate Plan allowing access to all UK mobile
networks for 2G and 3Gdata
All UK Networks (Global SIM) PoA 4G Premium
SIM Rental pound056 Per Month rental charge per SIM
Activation Fee pound150 One off activation charge per SIM
SIM Purchase Fee pound200 One off fee
PPM
OnNet - Global SIM (o2 Only in UK) pound0125 Voice charge pence per minute
All UK Networks (Global SIM) pound0156 Voice charge pence per minute
SMS
OnNet - Global SIM (o2 Only in UK) pound0094 Message service charge
All UK Networks (Global SIM) pound0125 Message service charge
JASPER portal access poundFOC
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
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- Page 2
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-
- 1
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-
- 1
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-
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- 1
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-
- 1
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- 1
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-
- 1
- 2
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-
- 1
- 2
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- 1
- 2
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-
- 1
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-
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-
- 1
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-
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-
- 1
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-
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-
- 1
- 2
-
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- Button 4010166
- Button 1184
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- Button 984
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-
- 1
- 2
-
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-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
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- Button 1122
- Button 10100
- Button 10101
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- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
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- Button 1208
- Button 1210
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- Button 1038
-
- 1
- 2
-
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-
- 1
- 2
-
- Button 1070
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- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
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- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
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- Page 4025
- Page 4126
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- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
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- Page 3015
- Page 3116
- Page 3217
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- Page 3520
- Page 3621
- Page 3722
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- Page 3924
- Page 4025
- Page 4126
- Page 4227
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- Page 4429
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- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
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- Button 249
- Button 435
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- Button 442
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- Button 807
- Button 20334
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- Button 4010121
- Button 1124
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- Button 457
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- Button 20336
- Button 20337
- Button 4010122
- Button 1125
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- Button 459
- Button 493
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- Button 499
- Button 496
- Button 498
- Button 461
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- Button 538
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- Button 20338
- Button 20339
- Button 4010123
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- Button 20340
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- Button 4010124
- Button 1127
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- Button 20342
- Button 20343
- Button 4010125
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- Button 470
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- Button 4010126
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- Button 20347
- Button 4010127
- Button 1130
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- Button 917
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- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
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- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
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- Button 542
- Button 543
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- Button 551
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- Button 546
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- Button 2033
- Button 2034
- Button 4094
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- Button 561
- Button 562
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- Button 5042
- Button 20350
- Button 20351
- Button 4010129
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- Button 474
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- Button 20352
- Button 20353
- Button 4010130
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- Button 799
- Button 800
- Button 801
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- Button 601012
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- Button 4010131
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- Button 4010132
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- Button 4010133
- Button 1137
- Button 477
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- Button 6018
- Button 6019
- Button 60104
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- Button 20360
- Button 20361
- Button 4010134
- Button 1138
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- Button 6041
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- Button 6042
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- Button 20362
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- Button 4010135
- Button 1139
- Button 1273
- Button 482
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- Button 6049
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- Button 6053
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- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
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- Button 1272
- Button 931
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- Button 6091
- Button 6095
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- Button 60109
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- Button 60111
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- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
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- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
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- Button 20368
- Button 20369
- Button 4010138
- Button 1142
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- Button 6031
- Button 6032
- Button 6033
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- Button 20370
- Button 20371
- Button 4010139
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- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 28
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Broadband
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
O2 Broadband
Home Worker
Standard
Branch Office
Standard
National Access
Regional
Home Worker
Regional
Branch Office
Regional
Cost per month - O2 customers pound1200 pound1800 pound3550 pound2550 pound3550
Cost per month - non O2
customerspound1450 pound2050 pound3800 pound2800 pound3800
Download ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Upload ADSL2+ ADSL2+ ASDL ADSL2+ ADSL2+
Usage 150GB 300GB 100GB 75GB 150GB
Router WLAN or LAN only router option for a one off charge of pound35
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound4000
Enhanced Care pound750 per month BTW class 4
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
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- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
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- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
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- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
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- left arrow slideshow
- Button 794
- lightbox spec
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- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 29
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Business Fibre
Fibre Start Standard
Fibre Worker Standard
Fibre Office Standard
Fibre Branch Standard
Fibre Start Regional
Fibre Worker Regional
Fibre Office Regional
Fibre Branch Regional
Cost per month - O2 customers pound2650 pound2800 pound2950 pound3100 pound5200 pound5350 pound55 pound5650
Cost per month - non O2 customers pound2900 pound3050 pound3200 pound3350 pound5450 pound5600 pound5750 pound59
Download (up to) 40Mbps 40Mbps 55Mbps 80Mbps 40Mbps 40Mbps 55Mbps 80Mbps
Upload (up to) 2Mbps 10Mbps 10Mbps 20Mbps 2Mbps 10Mbps 10Mbps 20Mbps
Usage 150GB 300GB 300GB 300GB 75GB 150GB 150GB 150GB
Router WLAN or LAN only router option for a one off charge of pound42
Single Static IP Included if requested
Multi Static IP Block of 8 (6 usable) pound5 or 16 (14 usable) pound10 a month
Connection pound54 for self install and pound104 for managed install
Enhanced care pound750 per month BTW class 4
To be able to sell the following product you must be in possession of a Reseller Identification Code (RID) Get a RID code here or find out the application steps here
Where the customerrsquos line is within an area where Ofcom have classified as lsquoRegulatedrsquo then regulated pricing will apply Enhanced Fixed is a 20 clock hour response Standard in tariff Fixed is 40 clock hour response Prices ex VAT Default is dynamic IP ndash static must be asked for when ordering Fair usage policy applies
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
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- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
- Button 1095
- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
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- Page 216
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- Page 2611
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- Page 3116
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- Page 5035
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- Page 5237
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- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
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- Page 3015
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- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
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- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
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- Button 653
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- Button 655
- Button 6062
- Button 6065
- Button 6066
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- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
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- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
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- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 30
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Mobile Device
Management
SecureProductivity
SuiteMobile Threat Management
Mobile Device Management + Mobile Threat Management
lsquoSell Pricesrsquo per license per month
10-499 pound205 pound205 pound135 pound340
500-999 pound185 pound185 pound125 pound310
1000-3000 pound175 pound175 pound100 pound275
McAfee Multi Access(up tomiddot 5 devices)
Additional Devices(after the initial 5)
Monthly subscription pound300 pound100
Minimum contract 30 day contract 30 day contract
Box Starter Box Business Box Business
PlusBox
Enterprise
Monthly subscription pound350 pound759 pound1800 Bespoke pricing
Minimum contract
30 day12 month 30 day12 month24 month
MaaS360 is an easy-to-use mobile device management (MDM) platform which gives you a powerful suite of tools to handle the management and security of all your mobile devices ndash and all from a single screen Click here to head to Talking Digital for more information
One comprehensive solution to protect multiple devices including PCs Macs tablets or smartphones You can install any combination of the 5 product licenses provided on any of your devices and manage your security from a central location Click here to head to Talking Digital for more information
Box is a highly secure solution that allows businesses of all types and sizes to share and store content online It provides apps for many devices so you can access content from virtually anywhere using smartphones tablets desktop computers Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
Contacts are for a minimum of 12 months
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
- Button 1022
- Button 1023
- Button 1024
- Button 1025
- Button 1026
- Button 1080
- Button 1081
- Button 1082
- Button 1113
- Button 20436
- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
- Button 1085
- Button 1117
- Button 20396
- Button 20397
- Button 4010152
- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
- Button 1095
- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 31
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
Just Call Me (per user)
Monthly subscription pound260
Minimum contract 12 24 and 36 months
With Microsoft Intune from O2 you and your customers can manage update and protect all your PCs and devices from one web-based admin console As itrsquos a cloud-based system deploying applications anti-malware and policy control has never been simpler Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
Just Call Me (per user)
Monthly subscription pound5
Minimum contract 30 day contract
O2 Just Call Me enables customers to arrange conference calls to their mobile phone for a fixed monthly fee with no PIN codes or premium rate dial-in numbers Conference participants donrsquot need the app just the host Customers can schedule conferences invite participants and sync the event with their calendars Click here to head to Talking Digital for more information
Contacts are for a minimum of 12 months
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
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- Button 9016
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- Page 2
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-
- 1
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- 1
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- 1
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- 1
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- 1
- 2
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- 2
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-
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- 1
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- 1
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-
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- Button 4010166
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-
- 1
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-
- 1
- 2
-
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- Button 10106
- Button 20422
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- Button 4010165
- Button 1198
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-
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- 2
-
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- Button 4010164
- Button 1213
- Button 1207
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- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
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- Page 216
- Page 227
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- Page 249
- Page 2510
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- Page 3015
- Page 3116
- Page 3217
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- Page 3520
- Page 3621
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- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
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- Page 194
- Page 205
- Page 216
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- Page 2510
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- Page 3015
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- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
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- Button 249
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- Button 4010121
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- Button 4010122
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- Button 459
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- Button 461
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- Button 4010127
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- Button 920
- Button 20348
- Button 20349
- Button 4010128
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- Button 4010129
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- Button 4010130
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- Button 801
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- Button 4010134
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- Button 4010135
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- Button 4010136
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- Button 20366
- Button 20367
- Button 4010137
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- Button 4010138
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- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 32
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Digital Business Apps
O2 Mobile Recording is a next generation mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system Click here to head to Talking Digital for more information
Mobile Voice Recording
Voice amp SMS
SMS Only
Bronze Silver Gold Platinum
Base Setup Fee pound3000 (one off)
pound5000 (one off)
pound7500 (one off)
pound10000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound50 per user pound45 per user pound40 per user pound35 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
Bronze Silver Gold Platinum
Base Setup Fee pound2000 (one off)
pound3500 (one off)
pound5000 (one off)
pound7000 (one off)
Basic Cost
Users 1-10 11-40 41-100 100+
Monthly Bolt-on Cost pound20 per user pound19 per user pound18 per user pound15 per user
Storage included
Customer controlled ndash We will store and provide controls for any retention period subject to there being an active contract within
min term min spend
Advanced Features
Monthly SFTPDownload Service - Add pound2500
(one off)Add pound2500
(one off)Add pound2500
(one off)
SMS to EMAIL - - Add pound3000 (one off)
Add pound3000 (one off)
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
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- Page 53
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- Page 75
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- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
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-
- 1
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- Button 1030
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- Button 278
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- Button 1115
- Button 20432
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- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
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-
- 1
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-
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- 1
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-
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-
- 1
- 2
-
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-
- 1
- 2
-
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- 1
- 2
-
- Button 1048
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- Button 4010168
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-
- 1
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-
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- 1
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- 1
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-
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- Button 4010166
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-
- 1
- 2
-
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-
- 1
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-
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- Button 10106
- Button 20422
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- Button 4010165
- Button 1198
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-
- 1
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-
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-
- 1
- 2
-
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- Button 4010164
- Button 1213
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- Button 12010
- Button 12011
- Button 12012
- Button 12013
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- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
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- Page 216
- Page 227
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- Page 249
- Page 2510
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- Page 3015
- Page 3116
- Page 3217
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- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
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- Page 4934
- Page 5035
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- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
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- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
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- Button 457
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- Button 20336
- Button 20337
- Button 4010122
- Button 1125
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- Button 459
- Button 493
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- Button 499
- Button 496
- Button 498
- Button 461
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- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
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- Button 541
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- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
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- Button 5015
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- Button 5018
- Button 5019
- Button 515
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- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
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- Button 5022
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- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
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- Button 20344
- Button 20345
- Button 4010126
- Button 1129
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- Button 471
- Button 530
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- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
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- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
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- Button 647
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- Button 483
- Button 640
- Button 641
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- Button 6061
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- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
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- Button 650
- Button 651
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- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 33
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Comparison
Business Essentials Business Business
Premium Enterprise E1 Enterprise E3
Prices and seats
Price per month per license including dedicatedand expert telephone support pound310 pound700 pound780 (free set up) pound520 pound1500
Contract length 30 day 12 month 24 month and 36 month 12 month 24 month and 36 month
Seat cap 300 (for each plan) 1-2000+
Office applications
Word PowerPoint Excel Outlook OneNote Publisher
iPad Windows RT and smartphone apps
Office Online
50 GB email calendar
Storage and collaboration
Access
OneDrive for Business 1TB of free cloud storage(This will increase to unlimited for all customerswith roll out starting automatically early 2015)
Online meetings IM (Lync)
Team sites internal portals (SharePoint) Up to 2000 subsites
Enterprise social (Yammer)
Active Directory integration
Supports hybrid deployment
Office shared computer activiation support (RDS)
Upcoming services - video content management
Compliance - Archiving eDiscovery mailbox hold
Information protection - message encryption RMS DLP
Office 365 allows you to work almost whenever and wherever you want on any device you choose and itrsquos cloud-based so all your emails documents contacts and shared calendars are always with you Find out more information on this product by heading to Talking Digital
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
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- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 34
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Standalone Products
Exchange Onlineplan 1
Exchange Onlineplan 2
Lyncplan 1
Lyncplan 2
SharePointplan 1
SharePointplan 2
Excel Access and Visio services PowerPivot PowerView
Form based application
Enterprise search E-discovery ACM Compliance
Content and records management
Team Sites work management external sharing
Multi-party (3+) Audio videocontent sharing desktop sharing
Meeting controls and in meeting notes
Presence IM federation with Windows liveLync to Lync calling and HD Video
Compliance - Data loss prevention
Compliance - unlimited storage via In-Place Archive
Compliance ndash preserve deleted items
50GB mailbox Up to 25MB per messageShared calendar and contacts
Outlook Web App interface Plus integrates with supported outlook clients
Personal in-Place Archive
Spam and Malware protection
1TB online storage per user (This will increase to unlimited for all customers with roll out starting
automatically early 2015)
Office Online ndash online versions of Word Excel Powerpoint and OneNote
Price per month per user inc telephone support pound260 pound520 pound130 pound360 pound300 pound480
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
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-
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- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 35
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Microsoft Office 365Additional Standalone Products
Small business Midsize business Enterprise Price per user
per month
Project Pro for Office 365 pound1630
Project Online pound2150
Project Lite pound460
Project Online with Project Pro for Office 365 pound3780
Visio Pro for Office 365 pound850
Office 365 Pro Plus pound1010
Yammer pound200
Exchange Online Archiving for Exchange Server pound200
Windows Intune pound260
Power BI with Sharepoint Online plan 2 with Yammer pound2610
Power BI Add On for Sharepoint Online plan 2 pound2150
Power BI add on for E3 pound1300
OneDrive for Business pound300
There are some extras only available to add on to other core services
Extra File Storage per GB note 1 013p
Exchange Online Archiving (EOA) for Exchange Online Customers pound200
Professional services will incur an additional charge This does NOT include set up An optional pound50 per user assisted set up service fee is available Prices exclude VAT at 20 Internet access needed for some packages Subject to availability status and payment by direct debit Minimum terms apply depending on package For full terms see httpwwwo2couktermsandconditionsbusiness
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
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-
- 1
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-
- Button 9018
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- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 36
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Landline Products
Price O2 customers Price non O2 customers Inclusive care Extras
Single Landline pound1150 pound1450 Level 1
Multiline pound13 line rental per line (2-4 lines)pound1275 line rental per line (5+ lines) pound1450 Level 2
Multiline pound15 line rental per line (2-4 lines)pound1475 line rental per line (5+ lines) pound1650 Level 2
Multiline pound17 line rental per line (2-4 lines)pound1675 line rental per line (5+ lines) pound1850 Level 2
ISDN2 pound22 for 2 channels pound22 for 2 channels Level 2 pound2 for 200 minutes toO2 mobiles
ISDN30 (8-30 channels) pound1400 channels Level 2
Calls only pound000 pound000 NA
One-off cost
Transfer landline or multiline Free of charge
Install single landline pound7500
Install multiline pound75 per line
Transfer ISDN2 pound3600
Install ISDN2 pound23298 per channel
Convert landline to ISDN2channels pound20274
Transfer ISDN30 pound100 (per bearer)
Install ISDN30 pound900 (one-off) plus pound10 per channel
You now have the flexibility to offer customers a free line transfer via the Joined up Communications Solutions Builder (JUCSB) Approval is subject to the customerrsquos overall spend and value
Pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Discounts are built into JUCSB if needed
Landline
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- 2
-
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
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- Button 249
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- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 37
Call Costs Call Prices Minute Bundles
Singlelandline cost
MultilineISDN cost
UK landlines (local and national) 3p 095p
Calls to Non- Geographic Numbers - see note 2
5p Access Chargeplus Service Charge
5p Access Chargeplus Service Charge
O2 mobiles 6p 4p
Other mobiles 8p 6p
Calls to standard UK landlines and UK mobiles
Calls to O2 mobiles Calls to standard UK landlines
200 NA pound420 pound182
250 pound863 NA NA
500 pound1581 pound1020 pound400
1000 pound2875 pound1980 pound847
2000 pound5175 pound3600 pound1650
3000 NA pound5220 pound2393
5000 pound115 pound8400 pound3850
7000 NA pound108 pound5198
10000 pound20125 pound156 pound7150
20000 pound34500 pound30000 pound13750
50000 pound86250 pound75600 pound34650
75000 pound129375 pound1140 pound52250
100000 pound1600 pound1400 pound65000
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutesThe total number of inclusive minutes a customer can share across all lines connected to the landline service (including landline ISDN2 and ISDN30 lines) must not exceed 100000 minutes per account
For standard UK landline and mobiles bundles of 50000 minutes or more the maximum number of minutes which may be used to call mobile numbers shall not exceed 40 of the total bundle minutes If you have a customer who needs more minutes please contact your Business Development Manager
Note 1 Call charges are for UK calls only Prices shown are pence per minute and all exclude VATNote 2 Calls to non-geographic numbers will also attract a Service Charge set by the Service Provider managing the number dialled
New pricing applies to new and re-signing customers only Existing customers retain current tariffs until the end of their current contract
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
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- Page 1210
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- Button 9017
-
- Page 2
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- Page 1210
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- Button 280
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-
- 1
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- Button 4010170
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-
- 1
- 2
-
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- 1
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- 1
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- 1
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- 1
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-
- 1
- 2
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-
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- 2
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- Button 4010164
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- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
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- Page 227
- Page 238
- Page 249
- Page 2510
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- Page 2712
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- Page 2914
- Page 3015
- Page 3116
- Page 3217
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- Page 3621
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- Page 5136
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- Page 5439
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- Page 5641
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-
- Page 15
- Page 161
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- Page 5439
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- Page 5641
-
- Button 249
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- Button 4010122
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- Button 20342
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- Button 4010127
- Button 1130
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- Button 917
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- Button 5048
- Button 5049
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- Button 5051
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- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
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- Button 542
- Button 543
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- Button 549
- Button 547
- Button 551
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- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
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- Button 555
- Button 556
- Button 557
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- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
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- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
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- Button 595
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- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
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- Button 601
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- Button 4010133
- Button 1137
- Button 477
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- Button 6018
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- Button 60104
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- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
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- Button 6041
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- Button 6042
- Button 6044
- Button 6045
- Button 6046
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- Button 6023
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- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
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- Button 638
- Button 6049
- Button 6052
- Button 6053
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- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
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- Button 6091
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- Button 60111
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- Button 20366
- Button 20367
- Button 4010137
- Button 1141
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- Button 478
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- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
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- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
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- Button 6031
- Button 6032
- Button 6033
- Button 60102
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- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 38
Care Packages
Price O2 customers Price non O2 customers
Level One Included with all single landline tariffs
0800 ndash 1800 Monday - Friday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Level Two Included with all multiline landline tariffs
0800 ndash 1800 Monday ndash Saturday excluding Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the next working day
Outside operating hours wersquoll fix it by the end of the second working day
Level Three pound4 per month per linechannel
0700 ndash 2100 Monday ndash Sunday including Public
and Bank Holidays
Within operating hours wersquoll fix it by the end of the second working day
Outside operating hours wersquoll fix it by the end of the third working day
Outside operating hours wersquoll get in touch at the start of the next working day
Level Four pound5 per month per linechannel24 hours a day 7 days a
week including Public and Bank Holidays
We aim to fix it within 6 hours
All of our landlines come with a care package For added reassurance customers can upgrade to Level 4 which gives them cover 365 days a year Or can request an expedited repair if they need it
This assumes we have a 24 access to the location If we visit a location and this is not the case the customer will still be chargedExpedited Repair
Care Packages
One-off repair at thispackagersquos service level Cost
Level TwoLevel Three pound600 per landlineISDN2 line
Level Four pound750 per landlineISDN2 line
Level Two Level Fourpound200 per landlineISDN2 line
pound1200 per ISDN30 bearer
Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
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- Page 75
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- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
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- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
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-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
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- Button 20396
- Button 20397
- Button 4010152
- Button 1282
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- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
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- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
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- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
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- Button 661
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- Button 4010143
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- Button 4010144
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- Button 4010145
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- Button 681
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- Button 4010146
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- Button 4010147
- Button 1151
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- Button 20388
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- Button 4010148
- Button 1152
- Button 6093
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- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
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- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 39
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
Call Features One Off Monthly
Ring back pound000
1471 pound000
1471 Call return - Standard call charges pound000
Withheld number 141 pound000
Three way calling - Standard call charges apply to both parties
pound000
Caller display pound000
Call barring - O2 controlled pound050
Call diversion - customer controlled pound050
Smart divert pound350 pound050
Call waiting pound050
Call sign pound050
Call minder 1571 pound234
Additional Landline Features Available
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
- Button 1022
- Button 1023
- Button 1024
- Button 1025
- Button 1026
- Button 1080
- Button 1081
- Button 1082
- Button 1113
- Button 20436
- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
- Button 1085
- Button 1117
- Button 20396
- Button 20397
- Button 4010152
- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
- Button 1095
- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 40
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional Features
DDIs (ISDNe systems only) One Off Monthly
DDI Planning pound7500
DDI (cost per DDI number) pound075 pound017
Call Features One Off Monthly
Presentation number pound4000 pound100
Calling Line Identity Presentation pound100
Calling Line Identity Restriction pound100
Call waiting and call hold pound100
Sub addressing - 20 octet pound100
Permanent calls barred pound100
Selective outgoing call barring - customer controlled pound100
Call forwarding - customer controlled pound100
Call forwarding - O2 controlled pound100
DDIs (ISDNe systems only) One Off Monthly
DDI Planning and Connection pound7500 and pound075p per DDI
DDI (cost per DDI number) pound017
Call Features One Off Monthly
Presentation number pound4000 pound300
Calling Line Identity Presentation pound300
Calling Line Identity Restriction pound300
Call deflection pound300
Call barring - customer controlled pound300
Call forwarding - customer controlled pound300
Call forwarding - O2 controlled pound300
Call diversion - customer controlled pound300
Additional ISDN 30 Features AvailableAdditional ISDN 2 Features Available
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
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- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
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-
- Button 9019
-
- Page 15
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-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 41
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Telemarketing Numbers Non Geographic Numbers (NGN)
Calls made to 08408709118 numbers pricing structure across the UK are now split between a service charge and an access charge An access charge This part of the call charge is set by the mobile operator at ppm Pricing is 37p Ex VAT (45p Inc VAT) A service charge This is the rest of the call charge The organisation you are calling decides this and will tell you how much it is For example ITV for X-Factor
The Service Charge price will be quoted when the number is published and will include reference to the Access Charge eg ldquoCalls to this number will cost XXppm Service Charge plus your phone company Access Chargerdquo
The joint price will be charged on the phone bill This is happening for all mobile customers on bundled tariffs the tariffs designed for SMB - new re-sign and existing However for existing mobile customers on Mobex and Best 4 Business Pay As You Use existing rates will apply until resign New customers on these tariffs will however be subject to the new NGN rates The joint price will be charged on the phone bill
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
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- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
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- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
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- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
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- left arrow slideshow
- Button 794
- lightbox spec
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- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 42
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Telemarketing Numbers
Benefits Caller pays Business pays
08000808 (Freephone) Makes callers feel really important with free calls Free to caller from a landline or mobile 25ppm
03xx The cost to the caller is no more than a normal landline call to an 0102 number Geographic rate 25ppm
Rebate numbers from 1ppm - 13ppm
Your business can earn extra revenue whilst providing a valuable service to your customers 1ppm - 13ppm Business will be paid a
rebate Refer to rate card
Product details Set up Rental
One to One translation Plan Divert your business calls through your Telemarketing Number to any landline or mobile And day Any time From the UK or abroad Free with O2 landline pound5 per month
Divert PlanNeed more flexibility Send your calls to up to 5 different numbers and 3 different time plans You say which calls go where when and what happens if they are not picked up
Including Voicemail sent to email and bespoke messages
Free with O2 landline pound10 per month
Our Range
License Type
Excludes any access charge the caller will be charged by their network operator lsquoBusiness Paysrsquo charges are for calls routed to 01 or O2 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager who will be able to tell you more
If your customer has a landline with us they can choose from these options for their Telemarketing numbers Customers can purchase any number of licenses giving them control to have the flexibility to change between each license themselves whenever they want
All costs are from a BT landline except for 03 numbers which are for all landline providers lsquoYou payrsquo charges are for calls routed to 01 or 02 UK numbers To find out more about other numbers such as mobiles or international numbers talk to your Business Development Manager whorsquoll be able to tell you more
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
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- Page 53
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- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
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- Button 1021
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- Button 1047
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-
- 1
- 2
-
- Button 1030
- Button 1079
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- Button 4010171
- Button 278
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- Button 1078
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- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
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-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
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-
- 1
- 2
-
- Button 1050
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-
- 1
- 2
-
- Button 1045
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-
- 1
- 2
-
- Button 1048
- Button 1075
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- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
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- Button 1056
- Button 1074
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- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
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- Button 1059
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- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
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- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
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- Button 1073
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- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
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- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
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- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
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- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
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- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
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- Button 484
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- Button 650
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- Button 653
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- Button 655
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- Button 6036
- Button 20376
- Button 20377
- Button 4010142
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- Button 4010145
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- Button 4010154
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- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
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- Button 60123
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- Button 7018
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- Button 1158
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- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 43
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
O2 Customer Satisfaction Indexing O2 CSI Programme How will the survey be conductedFrom Q1 2017 your CSI performance will be measured using a text based survey
How will I be measuredYou will be measured against 2 scores across 5 key questions
How will the scoring be calculatedQuestions 1 - 3 are in relation to O2 This will create an average score for your ldquoO2rdquo performance Questions 4 amp 5 are in relation to you the Partner This will create an average score for your ldquoPartnerrdquo performance
What scoring metric will be used to measure my scoresO2 Performance ndash Your score will be calculated using a 100 point scale average eg scoring 7 8 10 would equal 8148 Please see page X for further details on this scoring metric
Partner Performance ndash Your score will be calculated using a standard average of the 2 questions asked and the score given by the customer eg scoring of 8 and 10 would equal a score of 90
What are the 3 questions on O21 In general how satisfied or dissatisfied are you with O2 where 1 means very dissatisfied and 10 means very satisfied2 How well does O2 meet with your expectations where 1 means does not meet your expectations at all and 10 means completely meets your expectations3 Try to imagine a mobile operator perfect in all regards How close to this ideal is O2 where 1 means very far away and 10 means very close to the ideal
egQuestion 1 score = 8 Question 2 score = 10 Question 3 score = 9average score for your O2 performance = 90
What are the 2 questions about the partner1 How satisfied are you with the designated partner who manages your O2 account
On a scale of 1 (Very Dissatisfied) to 10 (Very Satisfied)
2 How easy is it to get the right help and support from your designated O2 partner
On a scale of 1 (Very Difficult) to 10 (Very Easy)
egQuestion 1 score = 8 Question 2 score = 10average score for your Partner performance = 90
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below
1You must score 75 or greater in your Partner Performance 2Your annualised Churn must be = or lt 83You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Are there commercials associated with CSI for 2017Yes please see below tables related to both your ldquoO2rdquo and ldquoPartnerrdquo Performances
Payment Table
Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
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-
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-
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- Page 1210
-
- Button 280
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-
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-
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-
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-
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-
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-
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- Button 982
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-
- 1
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-
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-
- 1
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-
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-
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-
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-
- 1
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-
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- Button 4010166
- Button 1184
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-
- 1
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-
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-
- 1
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-
- Button 1069
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- Button 4010165
- Button 1198
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-
- 1
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-
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-
- 1
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-
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- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
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-
- Button 9019
-
- Page 15
- Page 161
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- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
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- Button 443
- Button 441
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- Button 438
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- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
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- Button 457
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- Button 20336
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- Button 4010122
- Button 1125
- Button 1169
- Button 459
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- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
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- Button 5011
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- Button 5018
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- Button 540
- Button 5044
- Button 20342
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- Button 5028
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- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
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- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
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- Button 5050
- Button 5051
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- Button 919
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- Button 20348
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- Button 4010128
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- Button 2033
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- Button 5042
- Button 20350
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- Button 20352
- Button 20353
- Button 4010130
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- Button 800
- Button 801
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- Button 1272
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- Button 6091
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- Button 4010137
- Button 1141
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- Button 478
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- Button 20368
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- Button 4010138
- Button 1142
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- Button 6028
- Button 6031
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- Button 829
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- Button 1143
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- Button 6035
- Button 6038
- Button 6039
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- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
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- Button 644
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- Button 483
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- Button 4010141
- Button 1145
- Button 6055
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- Button 649
- Button 650
- Button 651
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- Button 20376
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- Button 1146
- Button 6059
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- Button 4010143
- Button 1147
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- Button 669
- Button 670
- Button 671
- Button 6074
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- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
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- Button 673
- Button 674
- Button 675
- Button 676
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- Button 678
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- Button 6080
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- Button 6050
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- Button 1149
- Button 6079
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- Button 687
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- Button 681
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- Button 7025
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- Button 694
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- Button 696
- Button 6090
- Button 6092
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- Button 20386
- Button 20387
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- Button 1151
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- Button 7021
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- Button 702
- Button 703
- Button 490
- Button 697
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- Button 6094
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- Button 6069
- Button 20388
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- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
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- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 44
Will I be required to cleanse my customer baseYes every quarter we will upload your base onto the Cloud Portal this is your opportunity to cleanse the data to ensure the right contact within your customerrsquos account is contacted to perform the survey
If your customer base is not cleansed then O2 will contact the oldest number on the account In order to achieve any associated commercials to CSI you will be required to cleanse your data
Will the Quadrangle survey still be conductedYes O2 will still carry out this survey however it will be for their purpose only you will not be measured against it and wonrsquot impact your score
Will I still receive Red Flag scoresYes you will still be sent any Red Flags received from either the Quadrangle or Text survey Allowing you to still manage and resolve any issues that your customer have experienced
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk 07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Customer Satisfaction Indexing
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- Button 9016
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
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- Button 9018
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- Button 249
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- Button 4010130
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- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 45
CSI New Scoring Metric for your O2 PerformanceWith effect from Q2 O2 are implementing a new scoring metric in association to your O2 Performance scoring This will be an aver based upon a 100 point scale
O2 Partners with Quadrangle an award winning consulting business that has over 30 yearsrsquo experience in improving customer experience The CSI process and scoring mechanism we use are internationally recognised research methodology for measuring customer experience Itrsquos used across the Telefonica Group to measure and compare performance across business areas and operating businesses We implement this scoring methodology to insure we are comparing like for like against other business in our industryrsquo
The CSI programme we use is taken from ACSI (American Customer Satisfaction Index) It is a recognised framework to measure customer experience across industry and is used worldwide It links to economic models to predict business growth and can be used at a macroeconomic level
Importantly CSI is used in every Telefonica operating business and a UK score is fed back to Telefonica Global quarterly It is a common benchmark across all of the businesses that operate within Telefonica and the programme is structured and run the same way in each business to allow direct comparisons The only difference is the language that the survey is delivered in which is tailored to the operating market
How does the scoring workCustomers are asked to respond to the questions on a 1-10 scale but we need to convert this to a 100 point scale to make it into CSI (Customer Service Index)
Herersquos an example of how we apply the calculation
Your CSI will be rounded to the nearest whole number EG 673 would become 67 and 678 would become 68
How do I calculate my score using the example above((x(1009))-(1009))X = Average of 7 + 4 + 2 which = 13 3 = 433
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
10
43333
76666
21111
54444
87777
32222
65555
98888
10100
Score
100 Scale
Score
100 Scale
7
6666
4
3333
2
1111 370
Overall Expectations Ideal CSI
=
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- Button 4010169
- Button 981
- Button 1051
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- Button 1119
- Button 20428
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-
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-
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-
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-
- 1
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-
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-
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-
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- Button 20422
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- Button 4010165
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-
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-
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-
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
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-
- 1
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-
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-
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- Button 249
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- Button 4010121
- Button 1124
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- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
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- Button 5061
- Button 511
- Button 468
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- Button 537
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- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
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- Button 5015
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- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
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- Button 5022
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- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
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- Button 5033
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- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
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- Button 555
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- Button 557
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- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
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- Button 474
- Button 577
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- Button 579
- Button 580
- Button 581
- Button 582
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- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
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- Button 60104
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- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
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- Button 6023
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- Button 20362
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- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
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- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
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- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
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- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
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- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
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- Button 483
- Button 640
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- Button 4010141
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- Button 655
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- Button 20377
- Button 4010142
- Button 1146
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- Button 485
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- Button 4010143
- Button 1147
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- Button 6078
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- Button 4010144
- Button 1148
- Button 6073
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- Button 6082
- Button 6050
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- Button 4010145
- Button 1149
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- Button 681
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- Button 4010146
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- Button 7025
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- Button 6090
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- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
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- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 46
CSI CommercialsWe have introduced new commercials to support this change in scoring metric Please see below the tables that detail the commercials
What is the KPI to achieve CSIThere are 3 criteria you must achieve to qualify for CSI payment Please see below1 You must score 75 or greater in your Partner Performance 2 Your annualised Churn must be = or lt 83 You must have submitted your cleansed data for the Quarter to nahelkhonachesspartnercouk
Payment Table
Deduction Table
Partner Performance ndash based on a standard average
O2 Performance ndash based on 100 point scale metric average
If you have any questions in relation to the scoring metric or new commercials please contact your Partner Relationship Manager
Adele Sloan adelesloanchesspartnercouk07715 653 419
Monica OrsquoCallaghanmonicaocallaghanchesspartnercouk07702 866 889
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
CSI Scoring Metric 2017
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
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- Button 9016
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
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- Button 9018
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- Page 15
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- Button 249
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- Button 4010128
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- Button 20350
- Button 20351
- Button 4010129
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- Button 1275
- Button 474
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- Button 20352
- Button 20353
- Button 4010130
- Button 1134
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- Button 800
- Button 801
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- Button 601012
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- Button 4010136
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- Button 4010137
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- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 47
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Additional ServicesO2 Convert For some businesses cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account If this happens mid-contract they will usually have to pay termination fees
To help customers in this situation wersquove developed O2 Convert Please note that while this will have an impact on your revenue share it will not count as a disconnection
What is it O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills
This saves the customer money and enables them to help people impacted by down-sizing
Who is it forExisting customers who are down-sizing or those who want to reduce the number of business mobiles they provide to their staff The customer must be more than six months into their current contract and have six or more handsets on their accountYou can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
Anything else Users can choose any consumer Pay Monthly tariff from o2coukshop If the handset is a primary userparent this status needs to be moved to another user Not available if the customer is in arrears Until the transfer is complete the customer is still responsible for any account charges relating to the handset being moved There are limits to how many handsets a customer can have on O2 Convert - please refer to the Marketing Portal for full details before offering this to customers There has to be a minimum term contract which does not include a 30 day simplicity tariff
Temporary Suspension
Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles Thatrsquos why we have introduced Temporary Suspension
What is itThe service allows customers to suspend some of their mobiles for a limited period Suspended mobiles wonrsquot be able to make outbound calls but will continue to receive inbound calls This means that customers can remain contactable at a time when securing new business and retaining existing customers is more important than ever
The customer wonrsquot have to pay a monthly subscription for any suspended mobiles and there wonrsquot be any call charges That means reduced cost for their business And when circumstances improve itrsquos easy for them to reactivate the mobiles and add them back onto their account
Please note that while this will have an impact on your revenue share it will not count as a disconnection
Who is it forExisting customers who are down-sizing but want to keep their numbers The customer must be more than six months into their current contract and have six or more handsets on their account You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later
There are no reactivation costs Once a mobile is reactivated standard monthly subs apply
Anything else There are limits to how many handsets a customer can have on Temporary Suspension - please refer to the Marketing Portal for full details before offering this to customers Not available if the customer is in arrears Customers who leave O2 while in suspension will have termination fees applied at full rate Customerrsquos contract end date will be extended by the suspension period for the suspended mobiles only If the handset is a primary userparent this status needs to be moved to another user Rollover minutes accrued will be lost Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
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- Page 119
- Page 1210
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- Page 2
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- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
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- Page 119
- Page 1210
-
- Button 280
- Button 1022
- Button 1023
- Button 1024
- Button 1025
- Button 1026
- Button 1080
- Button 1081
- Button 1082
- Button 1113
- Button 20436
- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
- Button 1085
- Button 1117
- Button 20396
- Button 20397
- Button 4010152
- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
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-
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- Button 4010165
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- Button 12010
- Button 12011
- Button 12012
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- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
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-
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- Page 15
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-
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-
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- Button 4010129
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- Button 20353
- Button 4010130
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- Button 1171
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- Button 601012
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- Button 20355
- Button 4010131
- Button 1135
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- Button 6045
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- Button 6023
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- Button 1139
- Button 1273
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- Button 6095
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- Button 20367
- Button 4010137
- Button 1141
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- Button 1271
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- Button 478
- Button 614
- Button 6021
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- Button 6026
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- Button 20369
- Button 4010138
- Button 1142
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- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
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- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
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- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
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- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
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- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
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- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
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- Button 20379
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- Button 1147
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- Button 668
- Button 669
- Button 670
- Button 671
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- Button 6076
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- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
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- Button 673
- Button 674
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- Button 676
- Button 677
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- Button 6080
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- Button 20383
- Button 4010145
- Button 1149
- Button 6079
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- Button 687
- Button 488
- Button 681
- Button 682
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- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
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- Button 690
- Button 691
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- Button 694
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- Button 696
- Button 6090
- Button 6092
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- Button 20387
- Button 4010147
- Button 1151
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- Button 7021
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- Button 490
- Button 697
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- Button 699
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- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
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- Button 4010154
- Button 1156
- Button 7022
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- Button 7024
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- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
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- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
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- Button 60125
- Button 60126
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- Button 1008
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- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 48
Love YourCustomerBenefits
Love Your Customer helps protect and grow
your revenue share happier customers
definitely stay longer and buy more
RevenueShare
PartnerEmpowerment
Love Your Customer will enable you to develop
specific and measurable activities that are most
likely to impact and improve your own CSI results
Love Your Customer prevents you from
having to search outbest practice
guidelines and resources itrsquos all here for you in one place
Love Your Customer puts CSI control
clearly back with the Partner enabling each and every
business to tailor activities most
relevant to them
Terms and conditions apply see o2couktermsandconditionsbusiness All prices exclude VAT Terms and excessive usage policy apply to all unlimited offerings
Precision Focus
Efficiency
Customer ServiceHelping partners create an outstanding experience For more information about Love Your Customer contact adelesloanchesspartnercouk or monicaocallaghanchesspartnercouk
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
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- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
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- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
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- Button 278
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-
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- Button 20430
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- Button 981
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-
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-
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- 1
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-
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- Button 20424
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- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
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- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
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-
- 1
- 2
-
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- Button 1090
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- Button 1122
- Button 10100
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- Button 10106
- Button 20422
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- Button 4010165
- Button 1198
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- Button 1200
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- Button 1208
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- Button 985
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- 1
- 2
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- Button 4010164
- Button 1213
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- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
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- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
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- Page 2510
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-
- Button 9019
-
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- Button 249
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- Button 4010121
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- Button 449
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- Button 4010122
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- Button 5019
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- Button 4010125
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- Button 20346
- Button 20347
- Button 4010127
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- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
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- Button 543
- Button 544
- Button 545
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- Button 546
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- Button 555
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- Button 4010129
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- Button 4010144
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- Button 20383
- Button 4010145
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- Button 7021
- Button 701
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- Button 703
- Button 490
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- Button 6069
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- Button 4010148
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- Button 7020
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- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
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- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 49
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Payment Type O2 Approved O2 Non- Approved
Revenue Share Rate
UK Voice Revenue Share
Option 1 43 40
Option 2 45 43
Option 3 50 45
New or Re-Signing UKMobile Broadband and Sim Only
Option 1 38 36
Option 3 40 38
International Revenue Share All Options 16 1450
KPI Target Targets Per Quarter O2 Approved O2 Non-Approved
Quarterly KPI 1 Churn 8 or less 8 or less
Quarterly KPI 2 CSI 70 or higher 70 or higher
Quarterly KPI 3 02 New Voice Connection 75 per Quarter or higher na
Quarterly KPI 4 Digital 60 per Quarter or higher na
2 Re-Signs
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share
O2 Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 3
Option 2 4
Option 3 5
O2 Non-Approved
MonthsRemaining when
Re-signing
New Term Added
^Revenue Share Enhancement bonus on UK Domestic Revenue Share
Less than 12months
Minimum 21months
Payment Type Payable^
Option 1 2
Option 2 3
Option 3 4
Revenue Share Enhancement - Legacy TariffConnections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement^Revenue share enhancement payable when current contract has 12 months or less remaining and a re-sign takes place where a minimum of 21 months is added to the existing term ie current 24 month contract at month 18 (6 months remaining) is re-signed for 21 months thus new contact term is now 27 months meaning the bonus is payable
Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafterOption 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafterOption 3 Monthly revenue share The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
1 Revenue Share Options
O2 Commissions
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
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- Button 9016
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
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- Button 9018
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- Page 15
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- Button 249
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- Button 4010128
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- Button 20350
- Button 20351
- Button 4010129
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- Button 20352
- Button 20353
- Button 4010130
- Button 1134
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- Button 800
- Button 801
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- Button 4010136
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- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 50
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 11 14 18
pound30 ndash pound3499 10 13 17
pound20 ndash pound2999 9 12 16
pound15 ndash pound1999 7 10 14
Less than pound15 5 8 12
Option 2 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 15 19
pound30 ndash pound3499 11 14 18
pound20 ndash pound2999 10 12 16
pound15 ndash pound1999 8 11 14
Less than pound15 5 9 13
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 15 18 25
pound30 ndash pound3499 13 15 21
pound20 ndash pound2999 12 14 18
pound15 ndash pound1999 9 12 15
Less than pound15 7 10 14
O2 Non -Approved
Payment Type Quarterly O2 New Voice Volume Bands^
Option 1 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 1
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 7 11 15
pound30 ndash pound3499 6 10 14
pound20 ndash pound2999 5 9 12
pound15 ndash pound1999 4 8 10
Less than pound15 3 6 8
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 2
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 9 14 17
pound30 ndash pound3499 8 12 16
pound20 ndash pound2999 7 11 15
pound15 ndash pound1999 6 10 14
Less than pound15 5 7 10
Option 3 Monthly Line RentalPer Connection
Revenue Share Bonus Payable Option 3
Band 11ndash75
Band 276ndash100
Band 3101 plus
pound35 ndash or more 12 14 20
pound30 ndash pound3499 10 12 18
pound20 ndash pound2999 9 10 16
pound15 ndash pound1999 8 9 12
Less than pound15 6 8 11
3 New Connection Bonus
^Revenue Share Option Payments1 All revenue share options will be paid at Band 1 throughout the quarter then a reconciliation payment made at the end of the quarter Option 1 For all 24 month contracts - Upfront line rental x up to 18 months x Option PLUS monthly revenue share thereafter For all 36 month contracts - Upfront line rental x up to 26 months x Option PLUS monthly revenue share thereafter
Option 2 Hybrid Upfront Line rental x half of contract term x Option PLUS monthly revenue share thereafter Option 3 Monthly revenue share Bonus Eligibility Connection onto legacy tariffs not listed in Talking Shop will not be paid a connection bonus The following Tariffs DO NOT qualify for a connection bonus Small Biz pound19 750MB Small Biz pound24 3GB Small Biz pound29 8GB Small Biz pound34 15GB Small Biz pound39 25GB Small Biz Shared Data pound2026
O2 Commissions
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
- Button 1022
- Button 1023
- Button 1024
- Button 1025
- Button 1026
- Button 1080
- Button 1081
- Button 1082
- Button 1113
- Button 20436
- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
- Button 1085
- Button 1117
- Button 20396
- Button 20397
- Button 4010152
- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
- Button 1095
- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 51
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions4 Digital Revenue Share Table
5 CSI Award
MaaS360 MobileRecording Office 365 Intune McAfee Box Just Call Me
Digital Product
Revenue Share 16 16 8 8 25 12 20
Payment Table Deduction Table
Quarterly Partner Performance 75 or gt
Annualised Churn lt or = 8
Cleansed Data for Quarter YES
Quarterly 02 Performance 80 or gt pound1000
Quarterly 02 Performance 75 - 7999 pound500
Quarterly 02 Performance lt or = 7499 pound0
Quarterly Partner Performance lt or = 7499
Quarterly 02 Performance 75 or gt pound0
Quarterly 02 Performance 66 - 7499 -pound500
Quarterly 02 Performance lt or = 6599 -pound1000
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
- Button 1022
- Button 1023
- Button 1024
- Button 1025
- Button 1026
- Button 1080
- Button 1081
- Button 1082
- Button 1113
- Button 20436
- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
- Button 1085
- Button 1117
- Button 20396
- Button 20397
- Button 4010152
- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
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- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
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- Button 1059
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- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
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- Button 20427
- Button 4010167
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-
- 1
- 2
-
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-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
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- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
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- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
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- Button 4010164
- Button 1213
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- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
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-
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-
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- Button 249
- Button 435
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- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
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- Button 20336
- Button 20337
- Button 4010122
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- Button 1169
- Button 459
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- Button 20409
- Button 4010158
- Button 1161
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- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
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- Button 1242
- Button 1243
- Button 1244
- Button 308
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- Button 20439
- Button 4010173
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- Button 1284
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- Button 1286
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- Button 1288
- Button 305
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- Button 20415
- Button 4010161
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- Button 1259
- Button 1260
VodafonePage 52
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARevenue Share
Is there a default payment option Yes Option 1 will be the default payment option
Can I change from option 1 as my default payment option Yes If you wish to change options you can do so at any time by emailing commissionschesspartnercouk
Can I change the payment option on any order prior to it being processed Yes by emailing commissionschesspartnercouk with the order detail and confirming what option you wish to change to
If I want to change my payment option on any orders do I need to let the Commissions team know when this deal has been processed Yes once Partner Support have confirmed the deal has been activated please email commissionschesspartnercouk within the same working day quoting the BSAT reference number
What happens if I email the Commissions team after the day of activation Unfortunately you will not be able to change payment options post confirmation
Is there a limit to how often I can change my payment option No as long as you notify us in writing by emailing commissionschesspartnercouk prior to any order being completed
Will the new revenue share options be paid on line rental and overspend Yes all line rental and overspend will be payable at your new revenue share option
Will the new commercials change my international revenue share payments No there are no changes to international revenue share
What are the clawback rules if I downgrade a tariff at anytime A clawback will be reclaimed for any advance period on the remaining term at the relevant revenue share rate What happens if a Connection is disconnected within 120 days All revenue share and bonuses paid will be subject to full clawback
Will I receive a Revenue Share Advance for Mobile Broadband and Sim only connections All Mobile Broadband and SIM only connections will default to Option 3 and can only be changed by emailing commissionschesspartnercouk on the same day connections are connected quoting the BSAT reference
What happens if I change tariff midterm from Voice to either MBB or Sim Only Upon changing your tariff your revenue share will change to the rate associated to the new plan as per Talking Commissions If I change tariff midterm from Voice to either MBB or Sim Only will this affect the revenue share paid to me on the previous plan Yes as there is a change in revenue share we will make an adjustment and reclaim the revenue share difference against the original connection record How far back can I query missing commissions Any query over 6 months old will not be accepted NB All mobile broadband amp sim only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
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- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
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- Button 20396
- Button 20397
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- Button 1282
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- Button 1031
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-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
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- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
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- Page 249
- Page 2510
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- Page 3015
- Page 3116
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- Page 4227
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- Page 5136
- Page 5237
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- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
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-
- Button 249
- Button 435
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- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
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- Button 448
- Button 449
- Button 450
- Button 451
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- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
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- Button 498
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- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
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- Button 468
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- Button 503
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- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
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- Button 5015
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- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
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- Button 5059
- Button 470
- Button 527
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- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
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- Button 5033
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- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
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- Button 916
- Button 917
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- Button 5048
- Button 5049
- Button 5050
- Button 5051
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- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
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- Button 546
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- Button 2033
- Button 2034
- Button 4094
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- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
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- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
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- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
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- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
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- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
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- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
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- Button 6053
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- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
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- Button 933
- Button 6091
- Button 6095
- Button 6099
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- Button 60110
- Button 60111
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- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
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- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
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- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
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- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
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- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
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- Button 484
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- Button 653
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- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
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- Button 659
- Button 660
- Button 661
- Button 662
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- Button 6068
- Button 6071
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- Button 20378
- Button 20379
- Button 4010143
- Button 1147
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- Button 1266
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- Button 668
- Button 669
- Button 670
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- Button 6074
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- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
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- Button 6080
- Button 6083
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- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
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- Button 685
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- Button 687
- Button 488
- Button 681
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- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
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- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
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- Button 7021
- Button 701
- Button 702
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- Button 490
- Button 697
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- Button 1156
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- Button 20403
- Button 4010155
- Button 1157
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- Button 7029
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- Button 1158
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- Button 707
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- Button 60100
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- Button 20391
- Button 4010149
- Button 1153
- Button 6097
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- Button 777
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- Button 779
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- Button 20393
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- Button 4010156
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- Button 20407
- Button 4010157
- Button 1160
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- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 53
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 Commissions QampARe-Signs - ldquoreceive up to 55 revenue sharerdquo
How will New Voice Connection revenue share bonus be calculated We have introduced line rental bandings per connection Bonuses are calculated according to the line rental and bolt onrsquos attributed to each individual New Voice Connection at point of connection
New Connection Bonus ndash ldquoReceive up to 75 revenue sharerdquo
How will I know if my re-signs qualify for revenue share enhancement Any existing re-sign on your base that has less than 12 months remaining and is adding a minimum of 21 months or more will qualify for the revenue share enhancement
What contract term do I state on my re-sign request to Partner Support team The total of the new contract term required plus the current remaining contract term See full explanation on page 8 section 3
Can I still process any re-sign without adding 21 months minimum term Yes and you will be paid at your chosen payment revenue share option rate without the enhanced shown in page 8 Section 3
Will the revenue share enhancement be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a revenue share enhancement NB All mobile broadband and sim only re-signs will not be eligible for enhanced revenue share and will be paid as per chosen option in section 1 on page 7
If I achieve a higher banding when will I be paid the additional revenue share All revenue share options will be paid at band 1 throughout the quarter then a reconciliation payment will be made at the end of the quarter
When will the reconciliation payment be made This will be paid on the first self-bill of the following month after the end of the quarter ie April May June will be paid on the second Thursday in July
Will revenue share be paid in full on the New Voice Connection bonus including overspend Yes all the New Voice Connection bonus revenue share payments will be paid upon line rental and overspend for the full duration of the contract
Will the connnection bonus be paid on a legacy tariff Connections onto a tariff not listed in Talking Shop will not be paid a connection bonus NB All mobile broadband and SIM only connections will not count towards or receive a connection bonus however they will be paid a chosen revenue share option as outlined in section 1 page 7
Digital Revenue Share
Will I be paid revenue share on digital sales Full revenue share will be paid monthly
What happens if my digital connection disconnects within 12 monthsA clawback of the digital bonus payment will be made if the digital products are disconnected within 12 months from the activation date
Will the digital clawback affect all my O2 new voice connections No it will only affect the O2 new voice connections that were paid with a digital attachment
CSI Award
Please click here to review the 2017 CSI Programme
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
- Button 1022
- Button 1023
- Button 1024
- Button 1025
- Button 1026
- Button 1080
- Button 1081
- Button 1082
- Button 1113
- Button 20436
- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
- Button 1085
- Button 1117
- Button 20396
- Button 20397
- Button 4010152
- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
- Button 1095
- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
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- Page 194
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- Page 216
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-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
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-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
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- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
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- Button 498
- Button 461
- Button 462
- Button 463
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- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
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- Button 468
- Button 501
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- Button 505
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- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
- Button 5058
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- Button 530
- Button 531
- Button 5031
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- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
- Button 5057
- Button 916
- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
- Button 6068
- Button 6071
- Button 6072
- Button 6070
- Button 6037
- Button 20378
- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
- Button 665
- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
- Button 6083
- Button 6084
- Button 6082
- Button 6050
- Button 20382
- Button 20383
- Button 4010145
- Button 1149
- Button 6079
- Button 1182
- Button 684
- Button 685
- Button 686
- Button 687
- Button 488
- Button 681
- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
- Button 20384
- Button 20385
- Button 4010146
- Button 1150
- Button 6085
- Button 7025
- Button 489
- Button 689
- Button 690
- Button 691
- Button 692
- Button 694
- Button 695
- Button 696
- Button 6090
- Button 6092
- Button 6063
- Button 20386
- Button 20387
- Button 4010147
- Button 1151
- Button 6089
- Button 7021
- Button 701
- Button 702
- Button 703
- Button 490
- Button 697
- Button 698
- Button 699
- Button 700
- Button 6094
- Button 6096
- Button 6069
- Button 20388
- Button 20389
- Button 4010148
- Button 1152
- Button 6093
- Button 7020
- Button 996
- Button 20400
- Button 20401
- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 54
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsQampA - Revenue Share Connection Bonuses and CSI Performance
Option 1 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
Option 3 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound750 pound160 pound910 3640
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound1000 pound160 pound1160 3867
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1500 pound160 pound1660 4150
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound725 pound160 pound885 3612
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound900 pound160 pound1060 3786
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1200 pound160 pound1360 4000
Option 2 - O2 Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
- Button 1022
- Button 1023
- Button 1024
- Button 1025
- Button 1026
- Button 1080
- Button 1081
- Button 1082
- Button 1113
- Button 20436
- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
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-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
- Button 1085
- Button 1117
- Button 20396
- Button 20397
- Button 4010152
- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
- Button 1095
- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
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- Page 5237
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- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
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- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
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- Page 4126
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- Page 4429
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- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
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- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
- Button 5026
- Button 5027
- Button 5028
- Button 5029
- Button 528
- Button 535
- Button 539
- Button 20344
- Button 20345
- Button 4010126
- Button 1129
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- Button 531
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- Button 5033
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- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
- Button 20347
- Button 4010127
- Button 1130
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- Button 917
- Button 918
- Button 5047
- Button 5048
- Button 5049
- Button 5050
- Button 5051
- Button 5052
- Button 5053
- Button 5054
- Button 5055
- Button 919
- Button 920
- Button 20348
- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
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- Button 6061
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- Button 6030
- Button 20374
- Button 20375
- Button 4010141
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- Button 659
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- Button 6068
- Button 6071
- Button 6072
- Button 6070
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- Button 20379
- Button 4010143
- Button 1147
- Button 6067
- Button 1266
- Button 486
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- Button 666
- Button 667
- Button 668
- Button 669
- Button 670
- Button 671
- Button 6074
- Button 6077
- Button 6078
- Button 6076
- Button 6043
- Button 20380
- Button 20381
- Button 4010144
- Button 1148
- Button 6073
- Button 1181
- Button 487
- Button 673
- Button 674
- Button 675
- Button 676
- Button 677
- Button 678
- Button 679
- Button 6080
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- Button 6082
- Button 6050
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- Button 20383
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- Button 685
- Button 686
- Button 687
- Button 488
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- Button 682
- Button 683
- Button 6086
- Button 6088
- Button 6057
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- Button 690
- Button 691
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- Button 694
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- Button 696
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- Button 20387
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- Button 702
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- Button 4010154
- Button 1156
- Button 7022
- Button 7023
- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
- Button 60124
- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
- Button 204011
- Button 4010322
- Button 1158
- Button 7032
- Button 7033
- Button 7034
- Button 7035
- Button 1226
- Button 1227
- Button 1228
- Button 7036
- Button 60127
- Button 60128
- Button 60129
- Button 60130
- Button 491
- Button 705
- Button 706
- Button 707
- Button 709
- Button 710
- Button 711
- Button 7010
- Button 6098
- Button 60100
- Button 6075
- Button 20390
- Button 20391
- Button 4010149
- Button 1153
- Button 6097
- Button 7017
- Button 777
- Button 7011
- Button 7012
- Button 7015
- Button 778
- Button 779
- Button 7016
- Button 60108
- Button 601010
- Button 6081
- Button 7013
- Button 20392
- Button 20393
- Button 4010150
- Button 1154
- Button 60107
- Button 7014
- Button 300
- Button 20404
- Button 20405
- Button 4010156
- Button 1159
- Button 1229
- Button 1230
- Button 1231
- Button 1232
- Button 301
- Button 20406
- Button 20407
- Button 4010157
- Button 1160
- Button 1233
- Button 1234
- Button 1235
- Button 1236
- Button 302
- Button 20408
- Button 20409
- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 55
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
O2 CommissionsEuropean Inclusive
Option 1 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound600 pound145 pound745 2980
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound800 pound145 pound945 3150
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1200 pound145 pound1345 3363
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound580 pound145 pound725 2959
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound720 pound145 pound865 3089
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound960 pound145 pound1105 3250
Option 3 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound675 pound160 pound835 3340
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound900 pound160 pound1060 3533
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1350 pound160 pound1510 3775
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound653 pound160 pound813 3316
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound810 pound160 pound970 3464
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1080 pound160 pound1240 3647
Option 2 - O2 Non Approved
Tariff Line Rental
UK Line Rental
Int Line Rental
UK Rev Share
Int Rev Share
Total Rev
Share
Blended Rev
Share
Europe Inclusive 500 pound2500 pound1500 pound1000 pound645 pound160 pound805 3220
Europe Inclusive 2gb pound3000 pound2000 pound1000 pound860 pound160 pound1020 3400
Europe Inclusive 6gb pound4000 pound3000 pound1000 pound1290 pound160 pound1450 3625
Europe Inclusive sim only 1gb pound2450 pound1450 pound1000 pound624 pound160 pound784 3198
Europe Inclusive sim only 3gb pound2800 pound1800 pound1000 pound774 pound160 pound934 3336
Europe Inclusive sim only 8gb pound3400 pound2400 pound1000 pound1032 pound160 pound1192 3506
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
- Cover
- Welcome
- Partner Products
- Small Bizz Tariffs
- Top-up bolt ons
- Data PAYU
- Minutes Text amp MMS
- Data amp Voice
- Shared Voice
- O2 Travel
- Rest of World
- Caling Abroad
- O2 Internet of Things
- Business Broadband
- Business Fibre
- Microsoft Office 365
- Business Apps
- Landline
- Call costs
- Care Packages
- Additional Features
- NGN
- Telemarketing Numbers
- CSI 2017
- Customer Service
- Talking Commissions
- Commission - Commission
- Parnet Product Commission
- QampA _- Commissions
- NI _- Commissions
- Other - Commissions
- O2 Home
- IOT New
- Home new
- Partner Products New
- Bookmark 37
- Partner commissions
- people
- Knowledge 02
- Knowledge EE
- Knowledge Voda
- Advert 1
- Welcome to Commissions
- o2 Commissions first page
-
- Button 1168
- Button 1280
- Button 1289
- Button 9016
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 9017
-
- Page 2
- Page 31
- Page 42
- Page 53
- Page 64
- Page 75
- Page 86
- Page 97
- Page 108
- Page 119
- Page 1210
-
- Button 280
- Button 1022
- Button 1023
- Button 1024
- Button 1025
- Button 1026
- Button 1080
- Button 1081
- Button 1082
- Button 1113
- Button 20436
- Button 20437
- Button 4010172
- Button 1021
- Button 971
- Button 1047
- Button 1027
-
- 1
- 2
-
- Button 1030
- Button 1079
- Button 1093
- Button 1114
- Button 20434
- Button 20435
- Button 4010171
- Button 278
- Button 1281
- Button 1028
- Button 1032
- Button 1078
- Button 1083
- Button 1094
- Button 1115
- Button 20432
- Button 20433
- Button 4010170
- Button 492
- Button 1029
-
- 1
- 2
-
- Button 1049
-
- 1
- 2
-
- Button 1077
- Button 1084
- Button 1116
- Button 20394
- Button 20395
- Button 4010151
- Button 1041
-
- 1
- 2
-
- Button 1042
-
- 1
- 2
-
- Button 1043
-
- 1
- 2
-
- Button 1050
- Button 1076
- Button 1085
- Button 1117
- Button 20396
- Button 20397
- Button 4010152
- Button 1282
- Button 980
- Button 1031
- Button 1044
-
- 1
- 2
-
- Button 1045
- Button 1046
-
- 1
- 2
-
- Button 1048
- Button 1075
- Button 1086
- Button 1095
- Button 1118
- Button 20430
- Button 20431
- Button 4010169
- Button 981
- Button 1051
- Button 1052
- Button 1053
- Button 1054
- Button 1056
- Button 1074
- Button 1087
- Button 1055
- Button 1119
- Button 20428
- Button 20429
- Button 4010168
- Button 982
- Button 1057
- Button 1058
- Button 1059
- Button 1060
- Button 1062
- Button 1040
-
- 1
- 2
-
- Button 1088
- Button 1061
- Button 1120
- Button 20426
- Button 20427
- Button 4010167
- Button 983
- Button 1033
-
- 1
- 2
-
- Button 1034
-
- 1
- 2
-
- Button 1035
-
- 1
- 2
-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
- Button 1068
- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
- Button 1036
-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
- Button 1098
- Button 1122
- Button 10100
- Button 10101
- Button 10102
- Button 10106
- Button 20422
- Button 20423
- Button 4010165
- Button 1198
- Button 1199
- Button 1200
- Button 1201
- Button 1202
- Button 1203
- Button 1204
- Button 1205
- Button 1206
- Button 1208
- Button 1210
- Button 985
- Button 1038
-
- 1
- 2
-
- Button 1039
-
- 1
- 2
-
- Button 1070
- Button 1071
- Button 1091
- Button 1097
- Button 1099
- Button 1123
- Button 10103
- Button 10104
- Button 10105
- Button 10107
- Button 20420
- Button 20421
- Button 4010164
- Button 1213
- Button 1207
- Button 1209
- Button 12010
- Button 12011
- Button 12012
- Button 12013
- Button 12014
- Button 12015
- Button 1214
- Button 20113
- Button 40105
- Button 1019
- Button 20119
- Button 796
- Button 20117
- Button 20118
- Button 40107
- left arrow slideshow
- Button 794
- lightbox spec
- Button 915
- Button 1020
-
- 1
- 2
-
- Button 9018
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 9019
-
- Page 15
- Page 161
- Page 172
- Page 183
- Page 194
- Page 205
- Page 216
- Page 227
- Page 238
- Page 249
- Page 2510
- Page 2611
- Page 2712
- Page 2813
- Page 2914
- Page 3015
- Page 3116
- Page 3217
- Page 3318
- Page 3419
- Page 3520
- Page 3621
- Page 3722
- Page 3823
- Page 3924
- Page 4025
- Page 4126
- Page 4227
- Page 4328
- Page 4429
- Page 4530
- Page 4631
- Page 4732
- Page 4833
- Page 4934
- Page 5035
- Page 5136
- Page 5237
- Page 5338
- Page 5439
- Page 5540
- Page 5641
-
- Button 249
- Button 435
- Button 436
- Button 437
- Button 439
- Button 443
- Button 441
- Button 445
- Button 438
- Button 442
- Button 444
- Button 807
- Button 20334
- Button 20335
- Button 4010121
- Button 1124
- Button 1277
- Button 457
- Button 458
- Button 447
- Button 448
- Button 449
- Button 450
- Button 451
- Button 453
- Button 454
- Button 455
- Button 456
- Button 466
- Button 20336
- Button 20337
- Button 4010122
- Button 1125
- Button 1169
- Button 459
- Button 493
- Button 497
- Button 495
- Button 499
- Button 496
- Button 498
- Button 461
- Button 462
- Button 463
- Button 464
- Button 467
- Button 538
- Button 5046
- Button 20338
- Button 20339
- Button 4010123
- Button 1126
- Button 5061
- Button 511
- Button 468
- Button 501
- Button 502
- Button 503
- Button 504
- Button 505
- Button 506
- Button 508
- Button 509
- Button 510
- Button 537
- Button 541
- Button 5045
- Button 20340
- Button 20341
- Button 4010124
- Button 1127
- Button 5060
- Button 469
- Button 514
- Button 5011
- Button 5012
- Button 5013
- Button 5014
- Button 5015
- Button 5016
- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
- Button 5044
- Button 20342
- Button 20343
- Button 4010125
- Button 1128
- Button 5059
- Button 470
- Button 527
- Button 5021
- Button 5022
- Button 5023
- Button 5024
- Button 5025
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- Button 5027
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- Button 4010126
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- Button 4010128
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- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
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- Button 1276
- Button 473
- Button 553
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- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
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- Button 4010129
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- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
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- Button 4010130
- Button 1134
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- Button 797
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- Button 800
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- Button 475
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- Button 476
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- Button 20358
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- Button 4010133
- Button 1137
- Button 477
- Button 606
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- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
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- Button 60104
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- Button 20361
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- Button 1274
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- Button 6041
- Button 633
- Button 6042
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- Button 6046
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- Button 6032
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- Button 653
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- Button 700
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- Button 20388
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- Button 7020
- Button 996
- Button 20400
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- Button 1156
- Button 7022
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- Button 7024
- Button 1220
- Button 1221
- Button 1222
- Button 7026
- Button 60119
- Button 60120
- Button 60121
- Button 60122
- Button 7019
- Button 1002
- Button 20402
- Button 20403
- Button 4010155
- Button 1157
- Button 7027
- Button 7028
- Button 7029
- Button 1223
- Button 1224
- Button 1225
- Button 7031
- Button 60123
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- Button 60125
- Button 60126
- Button 7018
- Button 1008
- Button 204010
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- Button 4010322
- Button 1158
- Button 7032
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- Button 7034
- Button 7035
- Button 1226
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- Button 491
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- Button 1153
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- Button 20392
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- Button 4010150
- Button 1154
- Button 60107
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- Button 300
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- Button 4010156
- Button 1159
- Button 1229
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- Button 1231
- Button 1232
- Button 301
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- Button 4010157
- Button 1160
- Button 1233
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- Button 1236
- Button 302
- Button 20408
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- Button 4010158
- Button 1161
- Button 1237
- Button 1238
- Button 1239
- Button 1240
- Button 303
- Button 20410
- Button 20411
- Button 4010159
- Button 1162
- Button 1241
- Button 1242
- Button 1243
- Button 1244
- Button 308
- Button 20438
- Button 20439
- Button 4010173
- Button 1283
- Button 1284
- Button 1285
- Button 1286
- Button 1287
- Button 1288
- Button 305
- Button 20414
- Button 20415
- Button 4010161
- Button 1164
- Button 1249
- Button 1250
- Button 1251
- Button 1252
- Button 306
- Button 20416
- Button 20417
- Button 4010162
- Button 1165
- Button 1253
- Button 1254
- Button 1255
- Button 1256
- Button 307
- Button 20418
- Button 20419
- Button 4010163
- Button 1166
- Button 1257
- Button 1258
- Button 1259
- Button 1260
VodafonePage 56
Partner Wise copy Chess Partner April 2017 | Prices and information are subject to change at any time
Other O2 Revenue SharesLandline Broadband Revenue Shares
Landline Broadband Care packages Telemarketing numbers Telemarketing numbers
Revenue Share 8 8 0 20 0
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- Button 1048
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- Button 981
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- 1
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-
- Button 1088
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- Button 4010167
- Button 983
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- 1
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-
- Button 1034
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- 1
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-
- Button 1035
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- 1
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-
- Button 1063
- Button 1064
- Button 1065
- Button 1067
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- Button 1073
- Button 1089
- Button 1066
- Button 1121
- Button 20424
- Button 20425
- Button 4010166
- Button 1184
- Button 1188
- Button 1192
- Button 1185
- Button 1189
- Button 1193
- Button 1186
- Button 1190
- Button 1194
- Button 1187
- Button 1191
- Button 1196
- Button 1195
- Button 1197
- Button 984
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-
- 1
- 2
-
- Button 1037
-
- 1
- 2
-
- Button 1069
- Button 1072
- Button 1090
- Button 1096
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- Button 1122
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- Button 511
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- Button 504
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- Button 537
- Button 541
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- Button 20340
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- Button 4010124
- Button 1127
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- Button 469
- Button 514
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- Button 5013
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- Button 5015
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- Button 5018
- Button 5019
- Button 515
- Button 536
- Button 540
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- Button 5027
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- Button 528
- Button 535
- Button 539
- Button 20344
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- Button 4010126
- Button 1129
- Button 5058
- Button 471
- Button 530
- Button 531
- Button 5031
- Button 5032
- Button 5033
- Button 5034
- Button 5035
- Button 5036
- Button 5037
- Button 5038
- Button 5039
- Button 532
- Button 534
- Button 20346
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- Button 1130
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- Button 20349
- Button 4010128
- Button 1131
- Button 5056
- Button 542
- Button 543
- Button 544
- Button 545
- Button 549
- Button 547
- Button 551
- Button 548
- Button 546
- Button 550
- Button 2033
- Button 2034
- Button 4094
- Button 472
- Button 533
- Button 5041
- Button 1132
- Button 1276
- Button 473
- Button 553
- Button 554
- Button 555
- Button 556
- Button 557
- Button 558
- Button 559
- Button 560
- Button 561
- Button 562
- Button 564
- Button 5042
- Button 20350
- Button 20351
- Button 4010129
- Button 1133
- Button 1275
- Button 474
- Button 577
- Button 578
- Button 579
- Button 580
- Button 581
- Button 582
- Button 583
- Button 584
- Button 585
- Button 586
- Button 588
- Button 5043
- Button 20352
- Button 20353
- Button 4010130
- Button 1134
- Button 1171
- Button 797
- Button 798
- Button 799
- Button 800
- Button 801
- Button 802
- Button 803
- Button 804
- Button 806
- Button 601012
- Button 20354
- Button 20355
- Button 4010131
- Button 1135
- Button 809
- Button 589
- Button 591
- Button 595
- Button 593
- Button 597
- Button 594
- Button 592
- Button 596
- Button 475
- Button 60106
- Button 20356
- Button 20357
- Button 4010132
- Button 1136
- Button 808
- Button 603
- Button 604
- Button 605
- Button 476
- Button 599
- Button 600
- Button 601
- Button 607
- Button 608
- Button 609
- Button 6010
- Button 611
- Button 60105
- Button 20358
- Button 20359
- Button 4010133
- Button 1137
- Button 477
- Button 606
- Button 6011
- Button 6012
- Button 612
- Button 6013
- Button 6016
- Button 6017
- Button 6018
- Button 6019
- Button 60104
- Button 602
- Button 20360
- Button 20361
- Button 4010134
- Button 1138
- Button 1274
- Button 481
- Button 630
- Button 6041
- Button 633
- Button 6042
- Button 6044
- Button 6045
- Button 6046
- Button 6047
- Button 6023
- Button 835
- Button 836
- Button 20362
- Button 20363
- Button 4010135
- Button 1139
- Button 1273
- Button 482
- Button 635
- Button 638
- Button 6049
- Button 6052
- Button 6053
- Button 6054
- Button 6051
- Button 6029
- Button 827
- Button 828
- Button 20364
- Button 20365
- Button 4010136
- Button 1140
- Button 6048
- Button 1272
- Button 931
- Button 932
- Button 933
- Button 6091
- Button 6095
- Button 6099
- Button 60109
- Button 60110
- Button 60111
- Button 935
- Button 936
- Button 20366
- Button 20367
- Button 4010137
- Button 1141
- Button 6087
- Button 1271
- Button 617
- Button 618
- Button 619
- Button 478
- Button 614
- Button 6021
- Button 6025
- Button 6026
- Button 6027
- Button 60103
- Button 6014
- Button 20368
- Button 20369
- Button 4010138
- Button 1142
- Button 60112
- Button 1270
- Button 479
- Button 620
- Button 623
- Button 6028
- Button 6031
- Button 6032
- Button 6033
- Button 60102
- Button 6015
- Button 829
- Button 830
- Button 20370
- Button 20371
- Button 4010139
- Button 1143
- Button 60113
- Button 1269
- Button 480
- Button 625
- Button 628
- Button 6035
- Button 6038
- Button 6039
- Button 6040
- Button 60101
- Button 6022
- Button 831
- Button 832
- Button 20372
- Button 20373
- Button 4010140
- Button 1144
- Button 60114
- Button 1178
- Button 644
- Button 645
- Button 646
- Button 647
- Button 648
- Button 483
- Button 640
- Button 641
- Button 6056
- Button 6060
- Button 6061
- Button 6058
- Button 6030
- Button 20374
- Button 20375
- Button 4010141
- Button 1145
- Button 6055
- Button 1268
- Button 484
- Button 649
- Button 650
- Button 651
- Button 652
- Button 653
- Button 654
- Button 655
- Button 6062
- Button 6065
- Button 6066
- Button 6064
- Button 6036
- Button 20376
- Button 20377
- Button 4010142
- Button 1146
- Button 6059
- Button 1267
- Button 485
- Button 657
- Button 658
- Button 659
- Button 660
- Button 661
- Button 662
- Button 663
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