Chapter Five Management’s Social and Ethical Responsibilities.
Part Two The Global Environment and Social and Ethical Responsibilities 3 The Marketing Environment.
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Transcript of Part Two The Global Environment and Social and Ethical Responsibilities 3 The Marketing Environment.
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Part TwoPart TwoThe Global Environment
and Social and Ethical
Responsibilities
33The Marketing Environment
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Objectives
1. To recognize the importance of environmental scanning and analysis
2. To understand how competitive and economic factors affect organizations’ ability to compete and customers’ ability and willingness to buy products
3. To identify the types of political forces in the marketing environment
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Objectives (cont’d)
4. To understand how laws, government regulations, and self-regulatory agencies affect marketing activities
5. To explore the effects of new technology on society and on marketing activities
6. To analyze sociocultural issues marketers must deal with as they make decisions
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Chapter Outline
• Examining and Responding to the Marketing Environment
• Competitive Forces
• Economic Forces
• Political Forces
• Legal and Regulatory Forces
• Technological Forces
• Sociocultural Forces
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Examining and Responding to the Marketing Environment
• Environmental Scanning– The process of collecting information about
forces in the marketing environment• Observation• Secondary sources• Market research
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Examining and Responding to the Marketing Environment (cont’d)
• Environmental Analysis– The process of assessing and interpreting
the information gathered through environmental scanning• Accuracy• Consistency• Significance
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Examining and Responding to the Marketing Environment (cont’d)
• Responding to Environmental Forces– Reactive approach
• Passive view of environment as uncontrollable• Current strategy is cautiously adjusted to
accommodate environmental changes
– Proactive approach• Actively attempts to shape and influence
environment• Strategies are constructed to overcome
market challenges and take advantage of opportunities
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Competitive Forces
Types of Competition Competition Other organizations that market products
that are similar to or can be substituted for a marketer’s products in same geographic area
Brand competitors
Firms that market products with similar features and benefits to the same customers at similar prices
Generic competitors
Firms that provide very different products that solve the same problem or satisfy the same basic customer need
Total budget competitors
Firms that compete for the limited financial resources of the same customers
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Competitive Forces (cont’d)
• Monitoring Competition– Helps determine competitors’ strategies
and their effects on firm’s strategies– Guides development of competitive
advantage and adjusting firm’s strategy
– Provides ongoing information about competitors
– Assists in maintaining a marketing orientation
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Economic Forces
• Business Cycle– A pattern of economic fluctuations
Prosperity
Recession
Depression
Recovery
Po
siti
ve E
con
om
ic I
nd
icat
ors
Time
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Economic Forces (cont’d)
Stages in the Business Cycle Prosperity Low unemployment and high total income
create high buying power
Recession Rising unemployment reduces total buying power; consumer and business spending decline
Depression Unemployment extremely high, wages and total disposable income are very low, and there is a lack of consumer confidence
Recovery Economy is moving out of recession or depression towards prosperity
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Economic Forces (cont’d)
• Buying Power– Resources, such as money, goods, and
services, that can be traded in an exchange
– Income• Disposable income• Discretionary income
– Wealth
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Economic Forces (cont’d)
• Willingness to Spend– An inclination to buy because of expected
satisfaction from a product, influenced by the ability to buy and numerous psychological and social forces
– Expectations influencing the willingness to spend:• Future employment• Income levels• Prices• Family size• General economic conditions (e.g., rising prices)
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American Customer Satisfaction Index
Source: “American Customer Satisfaction Index, “ University of Michigan Business School, Nov. 2003, http://www.theacsi.com/April 2004.
FIGURE 3.1
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Political Forces
• Reasons for Maintaining Relations with Elected Officials and Politicians– To influence the creation of laws and regulations
affecting industries and specific businesses– Governments are potentially large customers– Political officials can assist in securing foreign
markets– Campaign contributions of corporate-related
individuals and political action committees may provide influence
– Lobbyists work to communicate businesses’ concerns about issues affecting their industries and markets
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Legal and Regulatory Forces
• Sherman Antitrust Act (1890)• Clayton Act (1914)• Federal Trade
Commission Act (1914) • Robinson-Patman Act (1936)• Wheeler-Lea Act (1938) • Lanham Act (1946) • Celler-Kefauver Act (1950) • Fair Packaging and Labeling Act (1966)
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Legal and Regulatory Forces (cont’d)
• Magnuson-Moss Warranty (FTC) Act (1975)
• Consumer Goods Pricing Act (1975)
• Antitrust Improvements Act (1976)
• Trademark Counterfeiting Act (1980)
• Trademark Law Revision Act (1988)
• Nutrition Labeling and Education Act (1990)
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Legal and Regulatory Forces (cont’d)
• Telephone Consumer Protection Act (1991)
• Federal Trademark Dilution Act (1995)• Digital Millennium
Copyright Act (1996)• Children’s Online Privacy
Protection Act (2000)• Do Not Call
Implementation Act (2003)
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Legal and Regulatory Forces (cont’d)
• Procompetitive Legislation– Preserve competition– Prevent restraint of trade and
monopolizing of markets– Prevent illegal competitive
trade practices
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Legal and Regulatory Forces (cont’d)
• Consumer Protection Legislation– Adulterated and mislabeled
food and drugs– Deceptive trade practices
and the sale of hazardous products
– The invasion of personal privacy and the misuse of personal information by firms
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Legal and Regulatory Forces (cont’d)
• Encouraging Compliance with Laws and Regulations– Movement is toward greater organizational
accountability for misconduct of employees
• Regulatory Agencies– FTC influences marketing activities most; can
seek civil penalties and require corrective advertising
• Self-Regulatory Forces– Better Business Bureau– National Advertising Review
Board (NARB)
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Technological Forces
• Technology– The application of knowledge and tools to
solve problems and perform tasks more efficiently
• Impact of Technology– Dynamic means constant change– Reach refers to how technology quickly
moves through society– The self-sustaining nature of technology as
the catalyst for even faster development
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Technological Forces (cont’d)
• Adoption and Use of Technology– Failing to adopt new technology can cause
a loss of market leadership– Protecting the firm’s inventions
is critical– Using a technology assessment
allows the firm to foresee the effects of new products and processes on the firm
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Top Ten Activities for Wireless Web Device Users
FIGURE 3.2
Source: “New Survey Indicates Wireless Web Penetration Highest Among Young Affluent Males,” TNS Intersearch, press release, Feb. 7, 2001, http://www.intersearch.tnsofres.com/.
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Sociocultural Forces
• Sociocultural Forces– The influences in a society and its culture(s) that
change people’s attitudes, beliefs, norms, customs, and lifestyles
• Demographic Diversity and Characteristics– Increasing proportion of older
consumers– Rising number of single adults– Entering another baby boom– Increasingly multicultural U.S.
society
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U.S. Population Projections by Race
Source: Bureau of the Census, Statistical Abstract of the United States, 2000 (Washington, DC: Government Printing Office, 2002), p. 16.
FIGURE 3.3
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Sociocultural Forces (cont’d)
• Cultural Values– Primary source of values is the family– Values influence
• Eating habits• Alternative health and medical treatment choices• Attitudes toward marriage• Concern for the natural environment
• Consumerism– Organized efforts by individuals, groups, and
organizations to protect consumers’ rights
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After reviewing this chapter you should:
• Recognize the importance of environmental scanning and analysis.
• Understand how competitive and economic factors affect organizations’ ability to compete and customers’ ability and willingness to buy products.
• Be able to identify the types of political forces in the marketing environment.
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After reviewing this chapter you should:
• Understand how laws, government regulations, and self-regulatory agencies affect marketing activities.
• Know the effects of new technology on society and on marketing activities.
• Be able to analyze sociocultural issues that marketers must deal with as they make decisions.