1 CONFIDENTIAL Copyright © 2009 Infosys Technologies Ltd. Part A of R-APDRP for HESCOM Karnataka.
Part A of R-APDRP for HESCOM Karnataka
-
Upload
pascale-stevenson -
Category
Documents
-
view
106 -
download
1
description
Transcript of Part A of R-APDRP for HESCOM Karnataka
1CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Part A of R-APDRP for HESCOM Karnataka
2CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
INTRODUCTION TO R-APDRP
3CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
R-APDRP
• R-APDRP is GoI’s initiative with focus on establishment of baseline data and fixation of accountability, and reduction of AT&C losses through strengthening & up-gradation of Sub-Transmission and Distribution network and adoption of Information Technology during XIth Plan
• Proposed to cover urban areas–towns and cities with population of more than 30,000 (10,000 in case of special category states)
• Projects under the scheme shall be taken up in Two Parts• Part-A will cover projects for establishment of baseline data and
IT applications for energy accounting/auditing & consumer services
• Part-B will cover System improvement, strengthening and augmentation etc.
• 1423 towns are eligible on pan India basis
4CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Part-A of R-APDRP includes
• Consumer Indexing, Asset Mapping• GIS Mapping of the entire distribution network• Automatic Meter Reading (AMR) on DT & Feeders• Automatic Data Logging for all Distribution Transformers and
Feeders• SCADA/DMS in big towns / cities (with population over 4 lakh
and energy input of 350 MU)• Feeder Segregation/ Ring Fencing• Establishment of IT enabled customer service centers
5CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Objectives and benefits of R-APDRP
6CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
R-APDRP: Roll out structure for Part A
Source: Power Finance Corporation
Approved ITC
7CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Roles of various agencies
8CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
OVERVIEW OF R-APDRP PART-A IN KARNATAKA
9CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Overview of R-APDRP Part-A in Karnataka
• Total five ESCOMs
• All mandatory and optional modules to be implemented
• Single solution for all ESCOMs
• DGPS based GIS survey in the identified towns
• AMR Implementation for DTs and HT customers
• Establishment of LAN, MPLS, VPN in the identified towns
• One Customer Call center per ESCOM with a toll free number
Pilot sites:
BESCOM : Bangalore
MESCOM : Shikaripura
HESCOM : Dharwad
CESC : Mandya
GESCOM : Gulbarga
Customer Care Centers:
BESCOM : Bangalore
MESCOM : Mangalore
HESCOM : Hubli
CESC : Mysore
GESCOM : Gulbarga
Disaster Recovery Center:
Chennai
Data Center:
Bangalore
10CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
R-APDRP Part A in Karnataka
Name of the ESCOM No. of Districts covered
Names of Districts covered No. of project areas
(Towns)Bangalore Electricity Supply Company Ltd., BESCOM, Bangalore
8 Bangalore Urban, Bangalore Rural, Kolar, Tumkur, Chitradurga, Davangere,Ramanagaram, Chikballapura
25
Mangalore Electricity Supply Company Ltd., MESCOM, Mangalore
4 Dakshina Kannada, Udupi, Shimoga, Chickmagalur
11
Chamundeshwari Electricity Supply Corporation Ltd., CESC,Mysore
5 Mysore,Mandya, Kodagu, Hassan, Chamarajnagar
12
Gulbarga Electricity Supply Company Ltd., GESCOM, Gulbarga
5 Gulbarga, Bidar, Raichur, Koppal, Bellary
21
Hubli Electricity Supply Company Ltd., HESCOM, Hubli
7 Dharwad, Belgaum, Haveri, Bagalkot, Uttar Kannada, Bijapur, Gadag
31
29 100
11CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
IT applications in Part-A of R-APDRP
Mandatory modules1. Meter Data Acquisition2. Energy Audit3. New Connection4. Disconnection & Dismantling5. GIS based customer Indexing and asset
mapping6. GIS based integrated network analysis module7. Centralized Customer Care Services8. Management Information System (MIS)9. Web Self Service10. Identity and Access Management system11. System Security Requirement12. Commercial Database13. Metering14. Billing15. Collections
Optional modules1. Asset Management2. Maintenance Management
12CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Meter Data Acquisition
New Connection
Disconnection
GIS, Customer
Index
Centralized Customer
Care service
Web Self Service
Identity & Access
management
System Security
Requirement
GIS, Network Analysis
Billing
Collection
Metering
Asset Managemen
t
Maintenance
Management
Data CenterData
Center
Head Office
Energy Audit
MIS
Dismantling
Zonal Office Circle Office Divisional Office
Cash collection KIOSK
Billing & CollectionBilling & Collection
Customer Care Center
Customer Care Center
Internet
Internet
Customer
SRS-Part A
SRS- Part B
SRS-Part C
Sub DivisionSub Division
AMR Meter data
Mobile Meter data
Billing, Collection, New Connection and Disconnection
Cash collection KIOSK
Billing, Collection, New Connection and Disconnection
Billing, Collection, New Connection and Disconnection
Disaster recovery
Solution Overview
13CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Reference WAN Architecture
MPLS VPN Cloud
MPLS VPN Cloud
SSL VPN over
Internet
...
Sub Division
Sub Stations
….
….
….
Div
isio
n O
ffice
Circle office
8Mbps Primary
6Mbps Secondary
2Mbps
Primary
1Mbps Secondary
2Mbp
s Pr
imar
y
1Mbp
s Se
cond
ary2Mbps
Primary
1Mbps
Secondary
256 Kbps Secondary
512 Kbps Primary
Head office
2 Mbps
Primary
1Mbp
sSe
cond
ary
Data Center
Disaster recovery
Hot Link
Customer call center
512 Kbps Primary
256 Kbps Primary
Zonal office
2 M
bps
Prim
ary
1Mbp
sSe
cond
ary
Internet
2Mbps Primary
Customer
*Note: Primary and Secondary connection provided by 2 different service providers are different
14CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Scope of MBC Go-live
Modules
Metering
Billing
Collection
Disconnection and dismantling
MIS reports
Commercial database of customers
Identity and access management
New Connection
DMS
Collection
Com. DBWSSMM
Billing
NCGIS - CI
MeteringMDMMDA
GIS - NA
MIS/BI
Energy A/c
DC
CC Spot Billing
Asst. Mgmt
Legend
Modules Already Rolled Out in pilot areas
Modules planned to be rolled out in near future
Future Roll Out
Activities covered
Tariff administration
Download / Upload of readings to / from spot billing machine (SBM)
HT bill generation after manual entry of meter reading
Payment from cash collection counters, ECS, third party agencies like Bangalore One, ATP etc.
Update new consumer records, adjustments, change requests etc.
Generation of disconnection / dismantling list
MIS reports
15CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
PROCESS IMPROVEMENT THROUGH IMPLEMENTATION OF R-APDRP
16CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Overview of current TRM System
HO - Server
Cash Collection Counter
Pen Drive Payment file upload
SD - Server
Billing Data
Cash Collection Counter
Pen Drive Payment file upload
SD - Server
Billing Data
Cash Collection Counter
Pen Drive Payment file upload
SD - Server
Billing Data
Reports
17CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Process Improvement Benefits <<TRM Vs CC&B>>
Activities TRM CC&B
New Connection
Receipt & Processing of application X Automated
Non Revenue receipt tracking X Available
Commercial validation X Available
System generated unique application no X Automated
Compliance to NC processes X Available
New connection application tracking X Available
Upload/ retrieval of scanned documents X Available
Updating test report information for billing Delay possible Instant
Work flow based NC approval process X Available
Customer/ Premise background validation X Possible
Workflow based tariff/ Load/ rebates change Available
18CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Process Improvement Benefits - TRM Vs. CC&B.
Cash CollectionActivities TRM CC&B
Cash posting to system Manual InstantHT Payment update to customer account Month end InstantOn lIne tracking of counter wise collection Not possible PossibleLoss of local daily cash collection counter info Possible Not PossibleCentralised instant view of collection status X AvailableConsolidated centralised cash collection reports Manual AutomatedLocal & SD level payment tracking mechanism (tender control/ deposit control) Limited PossibleMeteringDial over logic (digit of meters) auto populating YesMeter reader performance tracking YesBulk shifting of customers from one MR to Another No Yes
19CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Process Improvement Benefits - TRM Vs. CC&B.
BillingActivities TRM CC&B
OS based SBM machines X YesCentralised SBM patch upload facility X YesCentralised SBM tariff change incorporation X YesCentralised SBM billing summary monitoring X YesSection level SBM operation (Upload/ Down Load) X PossibleAcross Escoms Unique bill/ Receipt number X YesCentralised tariff revision administration X YesAbove 40HP billing through SBM X YesCentralised ToD / Seasonal tariff enabling X YesSD specific wrong calculation of energy charge/ PF surcharge (Mandya - CESC)/ Fix Charge Sanction load (Bescom) Possible Not PossibleHT Billing accuracy May not be AccurateOthersCentralised roles & responbsibilities administration X YesDisconnection/ Recovery Process Manual Automated (D&R+ Others)
20CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
STATUS UPDATE
21CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Current MBC Roll Out status -
• HESCOM – CC&B application rolling out today at Dharwad with 2 sub divisions (41,000 + 44,000 customers/ 49+23 HT customers/ 3000+ above 40HP customers).
• Nine towns viz, Dandeli, Sirsi, Karwar, Bhatkal, Kumta, Haveri, Savanur, Ranebennur and Nargund are planning make go-live in December 2011.
• Remaining 21 towns during Jan-2012 and Full-stock Go-live of pilot town Dharwad in Feb-2012 and other towns by Apr-2012.
22CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Challenges & Current Status
• Simplified Payment Screen – For ease of use we have suitably modified the payment screen and it will be available on production by 18th Nov/2011.
• HT meter reading batch upload – modifications to be available by 18th of this month (Auto population of RR no/ Auto upload of HT Reads)
• Disconnection List – Modifications to available disconnection list already incorporated.
• Above 40HP SBM billing to be tested & deployed at W4 next week.
• DCB Report – Based on Becom’s changes requirements, new DCB report has already been developed and will be available by end of this week for use.
• Multi Storied Building – Development happening at Oracle side and expected to be available by mid of December.
23CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
• Availability of only 5 numbers of computers with LAN points at different sub division offices.
• Requirement of Kwh/ KVAh and Kvarh and MD reading for all above 40HP & HT customers.
• More numbers of SB-Machines for above 40HP billing.• Current UPS provided with all the PCs can supply power for
15-20 minutes only.• Procurement of pre printed spot billing stationary/ cash
collection counter paper.
Challenges & Action Required
24CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Go live - Sequencing of activities
CC&B system up and running
Data migration
Billing and collection report from TRM vendor
Data validation and comparison with legacy system
Data dump from TRM
vendorGo / No Go
decision
Compliance of pre Go live list Down time of CC&B
TRM shut down
25CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Impact on consumers
1. Ease of applying for new connection2. Ease of registering a complaint/request and end to end
tracking of the same3. Accurate bills due to automated and streamlined processes
and systems4. More payment options5. Availability of accurate information on usage pattern,
payment history etc. 6. Improved financial health of the distribution utility leading
to less frequent tariff rise
26CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.
Impact on employees
1. The applications will help the employees do their day to day activities efficiently
2. Automatic flow of data from one module to other leading to updated databases and ease of usage
3. Better facilities for complaint handling4. Accurate and timely reports assisting employees in
decision making5. Better operation and maintenance of assets leading to
reduced breakdowns6. Energy audit at distribution transformer and feeder level
leading to focused vigilance helping reduce the AT&C losses